Coinbase

Hello, We have removed the restrictions from your account and followed up with you in case # [redacted] Please respond to that support ticket if you have further questionsThank you for your time!

Hi Mr [redacted] Thanks for writing inA review of your account details shows that your issue was recently resolved by a member of our support teamPlease let us know if you still need help, and we would be more than happy to assistThank you!

Hello Mr [redacted] , I am sorry for the trouble you had with your account and also the delay in a customer support agent getting back to youWe have a heavy back log of emails that we are making our way through and it is slowing down our response times.Looking at your account we had a restriction applied that required you to upload your ID and self shotOnce this was done, it looks like the restriction was removed and the funds were deposited into your GDAX accountIf you run into any further trouble, please feel free to reach out to us in case [redacted] We can look into the matter further.Again, I am sorry for the trouble with your account and the delay in an agent responding to you

Hi Mr***, Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe've forwarded your information to our specialists who will review your account and update itThese reviews usually take 48-hours to complete, but can sometimes take longerShould you require further assistance, please don't hesitate to reach out directly to Case No [redacted]

Mr [redacted] Thanks for writing inWe would like to make clear your funds were not blocked at any timeYou may sign in and withdraw your currency at any timePlease note that blockchain currency (Bitcoin, Litecoin, Ethereum) must be withdrawn to an external wallet address

Hi [redacted] , Thank you for contacting CoinbaseSorry to hear about the trouble hereJust so we're on the same page, can you provide a bit more detail on the issue? If you have lost your password, please visit [redacted] to reset your password If you have issues with your 2-factor authentication, please visit [redacted] If you encounter issues with the process of account recovery, please respond with a detailed description of the error message you're getting Please note that account recovery can only be completed on a desktop or laptop computer (and not the mobile app)

Hi Mr***, Thanks for writing inWe're very sorry to hear about the issues surrounding 2-factor authenticationThe account recovery process is unfortunately difficult sometimesThis is not to keep you out of your account but to make it as secure as possibleDue to the nature of cryptocurrencies having irreversible transactions, we need to make sure it is difficult for attackers to bypass your security featuresThere is a hard balance between convenience and security, and we are constantly trying to increase both without sacrificing the otherIt looks like we responded to your support request on 7/If you still need assistance, please respond to that email and we would be more than happy to helpThank you for using Coinbase

Hi Mr***, Thanks for writing inWe're sorry to hear that you are seeing discrepancies in these transactionsWe've escalated your case to one of our payments specialists, and it look like they are currently engaged with you in Case No [redacted] We've provided a detailed breakdown of the transactions you are referring to in order to clear up any confusionShould you require further assistance, please don't hesitate to reach out directly to that emailThank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you so very much for all your helpSincerely, [redacted]

Hello Mr [redacted] , I sincerely apologize for our inability to get to your support request in a timely mannerI have just followed up with you in support case [redacted] Please reply directly to that support ticket if you need any further assistanceThank you for your time and patience!

We contacted Mr [redacted] about his account in case: [redacted] Some funds were sent to his Coinbase walletThe funds took longer than expected to hit his accountUnfortunately, we have no control over the network and it does get overloaded on occasion which slows down the transactions and their completion timeHere is the information that was sent to the customer: Hi again,The bitcoin network has recently experienced its highest transaction volume in a single day, to dateAs a result, there is still a large backlog of unconfirmed transactions, and some transaction may have been dropped from the bitcoin network.There were at one point there were over 100,unconfirmed transactions waiting to be confirmed on the bitcoin networkTo put this in perspective, there are on average far less than 5,unconfirmed transactions on the network at any given timeThis is far higher volume than normal.In times of such high volume, it can take significantly longer for transactions to confirmUnfortunately, I can't offer a time frame as to when exactly then will confirmIt may take several more hoursI wish there was more we could do to speed it up, but as of now your transaction in in the hands of the bitcoin network.If your transaction no longer shows up in Coinbase, or the hash is invalid when you attempt to search it in a public block explorer, it's possible that your transaction was dropped from the networkIf that's the case, they should re-appear in the wallet they were originally sent from.If you still have concerns about your specific transactions, please supply the TXID (the hash) and I can take a closer look for you.Thanks for your understanding!

Complaint: [redacted] I am rejecting this response because:still not going to accept that response since you took more Bitcoin from my account than were actually initially purchased Regardless of the chargeback , I feel that is unnacceptable At this point, I don't know if anything else can be done to rectify the situation Sincerely, [redacted] ***n

Hi Mr [redacted] , Thanks for writing inWe're sorry to hear about the restrictions on your accountA member of our support team reached out to you on 8/21, and it looks like you confirmed that the issue has been resolvedShould you require further assistance, please don't hesitate to reach out directly to that emailThank you!

Complaint: [redacted] I am rejecting this response because : That still does not change the fact that I should have at least fullbutcoin in my account, but instead have only I would like the proper amount of bitcoins, returned to my account There being a chargeback shouldn't mean bitcoins I've purchased can be taken out of my account Sincerely, [redacted] ***

Hi ***, Thank you for contacting CoinbaseA member of our support team has responded to you in Case No [redacted] Please reply to that email if you need further assistanceThank you!

Hi Mr [redacted] , Thanks for writing inWe're sorry to hear about the issues with this transferWe checked with our payments team, and there is no deposit in the system that matches your Coinbase accountThe funds were likely returned or is stuck at some intermediary bankPlease have your bank run a traceSince SEPA transfers are a push-only type of payment, only a sending bank can effectively trace itPlease let us know if there's anything else we can do to help

Hi Mr [redacted] , Thanks for writing inWe're sorry to hear about the wireWe've emailed you several times, but have yet to heard back from youShould you require further assistance, please don't hesitate to reach out directly to that emailThank you!

Hi there, Thanks for reaching out to Coinbase support! We have been in contact with Mr [redacted] via internal support case # [redacted] I double checked on Mr [redacted] 's bank transfer refund for $and it looks like there was a slight delay with our system last week, but the funds were sent out from our bank account this morning, so Mr [redacted] should see those funds returned to him in the next few daysWe are very sorry for the delay in returning those funds to you, and please let us know if you do not see them in your bank account by the end of October 5thPlease let us know if you have any other questions and thanks for your patience and understanding with this

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] This coinbase is still giving me the run aroundThey say I use my money upBut I didn't teeth withdrawing made was thru my banking accountsSo this is where the scam beginsWell I sold my bitcoin I het the button and it said it was transferred to my checkbook no acvom that they had on fileThey sent me a response saying to use my up with withdraws and I didn't so I fuse I learn from this This company is a scam and fruad

Complaint: [redacted] I am rejecting this response because: I was not contact personally via email, and I have yet to see the reinstatement, and also there is no expected timeline as to when this transaction would be reinstated.Sincerely, [redacted]