Coleman Furniture

[redacted] Customer purchased a BerkeleyBrownstone Chelsea Kitchen Dining Room Set As the customer states the item is advertised as being crafted from Select hardwood and veneers Selected hardwood and veneers means that it is a wood product engineered and finished with a veneer The item is actually crafted from all wood products What the the customer is referring to as MDF board is constructed of all wood products and engineered to withstand temperature and climate changes It does not imply that the item is inferior nor does it imply it is not wood Coleman Furniture did not mis-represent the product and all of our product descriptions are supplied to us by the manufacturer Customer received a product that is in fact Select Hardwood and veneers and we have attempted to educate the customer on the benefits and different types of wood products used in the manufacturing process Coleman Furniture would not be refunding the customer as the customer received a quality product as properly describedWe would like to extend a refund if customer will accept - as a form of us wanting to give some form of apology that customer isnt completely satisfied with the purchasePlease confirm if this will be acceptable Sharon M [redacted] Coleman Furniture

**complaint is resolved after much hassle and back and forth on my part What I was trying to communicate was their practice of business I do not find satisfactory When initially ordering with Coleman Furniture they make delivery sound like a great thing Not the hassle it turned in to! The delivery company they hired is not professional Their lack of timely communication and missed appointment is what lead to all of this Multiple times delivery company told Coleman they had talked to me I was calling Coleman back to see where we were at in resolving as I could not get an answer at delivery company or a voicemail returned Coleman believed delivery company had communicated with me like they said; they had not Coleman Furniture should take a look at who they have representing their name! Will not do business with them again! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We apologize for the inconvenience - please forward email correspondence acknowledging that incorrect chair was sent and we will be able to send the correct one out to you Please respond to this communication Thank you [redacted] /> Coleman Furniture

[redacted] Coleman Furniture wants to resolve this issue for the customer and understands they are frustrated We have been in contact with the customer and have advised her that we are working with the manufacturer to get this resolved The needed parts for the delivery company to get this resolved are being sent and the customer will not have to do anything except receive delivery of their order We have advised the customer that we will compensate them in the amount of $for the delay in getting their chair The chairs came in a package of and cost the customer $for both so we are already compensating well over 10% for the item that had an issueThe most we would compensate the customer is $ Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I posted the reviews online after [redacted] contacted us still only offering us a refund of $on a $loveseat that we've never had in our possession We felt like we were being pressured into accepting a loveseat that had been damaged just so that we could make Coleman Furniture and the delivery company happy We never stopped communication We were always waiting on something from someone Maybe my phone calls, voice mails and emails to Coleman haven't been properly documented, but that doesn't change the fact that we are the ones that have been making the effort The last communication was an email that I sent to [redacted] on April *** I have not received an email or a phone call in response I felt so annoyed and frustrated with how everything was being handled that I posted reviews online after I sent that last email to [redacted] I am willing to delete, edit and/or update my online reviews if we receive a 100% refund A full refund will also resolve my complaint with the Revdex.com Sincerely, [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] Coleman Furniture attempted a delivery of the customers items on April *, At that time thew customer refused the item stating that the item was damaged The item was returned to the delivery company where it was restored to 100% manufacturer specifications Per the terms and conditions that customers must agree to before they place their order: If a product is found to have damage, and damage is noted on the delivery receipt; we will send a the necessary parts and correct the problem at our expenseRemedies may include, but not limited to repair by a professional furniture repair technician, part replacements, both repair and part replacements, or a full unit replacement, all at no cost to the customer.Customer agrees to allow Coleman Furniture, the manufacturer, and/or our shipping agents the opportunity to remedy the damage or defect issueCustomer agrees to accept the remedy selected by Coleman Furniture, the manufacturer or the Coleman Furniture shipping agentIf customer does not allow Coleman Furniture to send a replacement or repair it and would rather cancel the order then let us remedy the problem, customer will be required to pay a 25% restocking fee and actual shipping chargesThe item was fully restored to manufacturer specifications and customer will not accept delivery Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understands the customers frustration in regards to the wait they have experienced When a customers order is found to be damaged at the time of delivery Coleman Furniture makes sure that it is restored to 100% and re-delivered The customers items are in the process of being restored and will be scheduled for delivery to the customer the week of As Coleman Furniture understands the delay has been a source of frustration for the customer we will be compensating the customer $once the delivery has been completedSharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am rejecting this response because all they did was copy and paste what they originally saidI want an answer to my first rejectionI will either pay $for delivery (Which I DO NOT feel I should have to do, a REPUTABLE company would pay for delivery of a replacement for a defective piece of furniture) or I want them to fix the side couch that's defective - at no cost to meI will continue to reject their response until I'm satisfied In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] ,The sectional delivered to the customer was as sold and as advertised on our websiteIn regard to connectors - the manufacturer no longer provides them, and this isn't listed in the descriptionWe are willing to work with customer to offer a discount on the order - and customer can get connectors added if they would likeWe are committing to getting this corrected so that customer can find resolution in this.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture has advised the customer that we will [redacted] the slats needed for the bed to her This will rectify the concerns she had Customer states she thought the bed came with shelf and dresser underneath because that is what was shown on the pictureHowever, our website clearly states Bed shown with Bookcase and Dresser for illustration purpose and Bed only, Bookcase and dresser sold separately As Coleman Furniture has completed the order for the customer any returns the customer wants to do would be with fees attached as customer was advised Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not believe or feel the retailer is attempting to work with me to resolve this First of all, the condition of the furniture at the time of delivery is irrelevant, as I am not disputing the condition at that time My issue is the condition of the furniture after only having it for a few months The items I purchased should have been able to last months, let alone 7, without showing significant signs of wear Had I known how the furniture would have looked after only a few months, I absolutely would not have purchased it Additionally, the repair allowance doesn't even begin to cover the cost of repair Essentially, they are forcing me to pay for the repair at the local cost of $1300, as determined by an independent estimate, in order to get reimbursed a measly $ Spending $to get $back does not make any sense, especially when the replacement leather they have offered to send will likely result in the same issue in a similar time frame I already paid full price for this furniture, I shouldhave to pay for it again! What Coleman Furniture has done is made an “offer” so low, that it would be economically irresponsible for me to accept it This is not attempting to work with a customer Quite frankly, this more closely resembles a [redacted] financial scheme where if I only pay, they promise to make it worth my while In this case, I might end up witha couch that’s fixed (for time being anyway), but ultimately I’ll be left feeling stupid and full of regret, as well as with an empty back account Sincerely, - [redacted]

[redacted] Coleman Furniture sympathizes with the customer However, our policies and procedures are clearly outlined on website and in our terms and conditions that customers must agree to prior to placing their order Coleman Furniture spoke to the customer during delivery and were not advised of any damages or defects on the bed Customer was advised of return fees and customer verbally agreed to the fees at that timeCustomer has been refunded minus fees and no further action will be taken by Coleman FurnitureSharon M [redacted] Coleman Furniture

[redacted] ,Unfortunately in this case, the manufacturer pushed back the availability of some of the order several timesWe are in agreement with the customer, and are willing to process a full refund, if the pieces in home are donated in Renegade Furniture's name.Please forward us a copy of the donation receipt, and the credit will be posted.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Per my warranty the leather frame,etc shows is covered for yearsAs to the mattress paying a $shipping fee is robbery and never explained to me in the beginning as it should haveWhen I purchased this sofa bed I was told things like yes it is great basically I was sold the world and the best possible warranty, and what I got was something different than what I purchasedI did not purchase a sofa bed knowing it would be garbage, in fact that's why I agreed to the extended warranty before purchase I was told the warranty covers everything then latter on when you actually need the warranty you are told a different storyWhy does my warranty say it covers my sofa bed for years but never shows what is and what is not covered, so I just went by what the Coleman company told me viablyBottom line is I have a warranty that shows a year warranty but you will not except itAlso as the mattress goes can I pick it up exactly how much is shipping it is to much the cost of the shipping I could purchase a mattress it is insane In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Coleman Furniture understands that the customer is frustrated in regards to this order The customer was advised that their order could be fulfilled and delivered to them However, the customer would not accept re-delivery The customer advised she wanted to cancel the order and she was advised of the fees associated with cancelling her order which includes cancellation fees and shipping fees As a courtesy we waived the shipping fee and only charged the cancellation fee The customer agreed t\o this in writing and was refunded Coleman Furniture will not be refunding any further feesSharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture has been attempting to work with this customer via our warranty program Customer is declining to do so The customer received their order and signed the delivery paperwork indicating that the item had been received, inspected, and found to be in good shape with no defects or damages Customer then contacted us six months later advising that the item had broken Per our warranty program we advised we would replace the item, however, the customer is responsible for shipping charges The customer has declined Coleman Furniture is paying for the cost of the sofa, the customer is responsible for shipping chargesSharon M [redacted] Coleman Furniture

[redacted] items was delivered to the customer on April *, in 100% manufacturer standards and was refused by the customer The item has been fully inspected and verified to be free of damages, however, customer refuses to accept deliveryIf customer refuses delivery then fees are applied.Customer has an active dispute on this order and once it is determined, we can look at waiving some of the feesSharon M [redacted] Coleman Furniture

[redacted] We ordered another table and replacement table top for this order came with the same type of factory distressingWe are working with the customer - as this is the way that this table is produced and is what was sold to the customerOur management will be working with the customer - as we would like to get this resolved and delivered asap[redacted] Coleman Furniture

[redacted] Customer placed order on On Within the given ETA There were issues noted during delivery and we advised the customer to keep the item in their home and it would be addressed with an in home technician We ordered parts for the customer and a Twin Cities had scheduled to pick up the item to restore on and return it to the customer Customer refused to allow that to happen and cancelled the appointment We are sending a technician to the customers home to do the restoration We are waiting for the technician date at this pointCustomer has been updated at all times Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received the below response from them on 10/ [redacted] stating that shipping took place and would only take a week (days) and therefore the day period they mentioned is is either or the email they sent me, a customer, is a misrepresentative timeframe they tell all customers which is a form or fraud and needs to be correctedWhat is the truct? days or a week? Those are different timeframes and it is not right for a company to lie to their customersSee below email from them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]