Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] What you replied is untrueI was never told about inspecting the item or any other optionsWhen the delivery guys came, the first thing the did was, one of the wanted a signature or waiver from me and when I asked why , he told me the items you ordered maybe damaged and that if I sign a waiver I am accepting them as isOf course I would refuse to sign such a waiver of scam because I do not want damaged itemsNo one signs anything before the merchandise is delivered to the customers homeColeman is responsible for this and accept their wrongdoingColeman delivery people took the items back on same day after a failed attempt to have me accept damaged items In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Placed an order with this company April **, Was advised order would be shipped around May **, 2016, it is now July *, order still has not arrivedI was contacted by their delivery companies, schedule delivery and proceeded to take hours off of work so that I can be home for the arrival of the furnitureWas informed the day before delivery of the furniture could not be delivered due to errors on their behalf with partsAll I could do was reschedule an appointment for delivery and wait and additional to days for the correct parts to be receivedIn addition to my credit card being charged and refunded on & off each time, the company "thought" the order would be placedThe supervisor informed me should I choose to cancel the order for the furniture, they would charge me for canceling the furniture even though months has elapsed since original order took place

[redacted] Coleman Furniture would be more than happy to address all issues that the customer is expressing Even though the issues were not noted at the time of delivery This will be done as a courtesy to the customer as this is outside of policy and procedure However, this cannot be done until the customers dispute is resolved At that time we would replace the item as the customer is requesting, however the customer will be responsible for all shipping fees Sharon M [redacted] Coleman Furniture

[redacted] ,The order is at the local delivery company, Fidelitone Delivery, and they will be coordinating delivery for this customerOur scheduling supervisor Lori C [redacted] will be reaching out to the customer as well, to ensure that this is all handled quickly.Sharon M [redacted] Coleman Furniture

[redacted] This customer signed for the order being delivered in perfect condition at time of deliveryOnce the paperwork is signed clean, we have no recourse to go back to the delivery company, as the paperwork says that it was inspected and found to be in perfect conditionCustomer disputed with the credit card company, and they agreed that we followed all steps needed in this case.At this time, we can offer a $credit towards a future order as a courtesy for this customerWe cannot unfortunately swap the item or take it back at this point.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Although we appreciate Coleman's response, they've stated they will charge us shipping fees should we choose to have the entire sectional replaced This is a blatant discrepancy from their previous response stating they wouldn't charge us shipping fees to replace one sectional piece This new solution is simply unacceptable In our previous communications we've stated that on the day of delivery a bad storm was approaching and the delivery drivers were in a hurry (which was understandable)Furthermore we were never advised that we had the option of rejecting the furniture and what the implications would be if we did so In hindsight, and with the new information we've acquired, if we would have rejected the furniture Coleman would have moved forward with charging restocking and shipping fees which is poor business practice Again this is an issue which we addressed several weeks ago during this Revdex.com process We contacted Coleman LESS THAN two days after delivery, which was the very first chance we had to make contact regarding the issues as we have a newborn babyRegardless of the outcome or path we would have chosen, Coleman is continuing to attempt to charge us fees for issues that should be completely covered either under warranty or good business practice In Coleman's previous response they stated they would replace one sectional piece at no cost to us, with free shipping In this most recent response Coleman is now stating they'll replace the entire sectional but charge shipping fees Why is there now a discrepancy with shipping fees? Why are we, the customer, being penalized for receiving poor quality furniture that should be covered under warranty and/or Coleman's customer satisfaction claim as listed on their website at [redacted] We’ve brought to Coleman’s attention serious warranty and product issues Yet their response to assisting us with these issues is, “as this is outside of policy and procedure,” because we contacted them after delivery So is customer satisfaction only adhered to up to point of delivery? Why are issues after delivery outside of policy and procedure? Why are warranty issues not being addressed? Why are there now discrepancies with shipping fees? Why has Coleman been unable to provide proof they were in contact with Ashley Furniture? Why are photos submitted through this Revdex.com communication being disregarded? At this time, as stated previously, the dispute through Capital One Credit will stand If Coleman Furniture will, 1) replace the entire sectional (minus the ottoman) at no cost to us and no shipping fees, and/or 2) issue a full refund for the sectional (minus the ottoman), then we will drop our dispute through Capital One Credit In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] Coleman Furniture understands the customer is upset and frustrated in regards to their order Due to the nature of Furniture we never promise customers a guaranteed delivery date when placing their orders That being said, the customers order is currently at the local delivery company and is able to be delivered to them The customer has advised they want to cancel their order instead of accepting delivery and as such there would be fees that are associated with the cancellation Coleman Furniture will work with the customer to get their item delivered Sharon M [redacted] Coleman Furniture

[redacted] This customer has disputed his order He disputed in September, dispute was closed in our favor and he disputed again just this week.Customer placed order on June **, and was advised items were back ordered until end of June In July customer was advised that a portion of their order was still on back order and would be released the week of July Items were delivered to the customer on 8/*.During delivery customer refused items as damaged and they were sent back to the delivery company Items were fully restored and customer refused to allow re-delivery.The customer was advised of the original delay in the order shipping and agreed to the wait There was not a month delay as customer has stated.Items are at the delivery company and have been ready to be re-delivered to the customer since early September.We can offer compensation, for a discount, but we do need to wait for merchant services to determine the outcome of the dispute Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The furniture arrived damaged and we did not sign off or accept deliveryRegardless of all the talk about furniture being inspected and carefully wrapped while in transit, the fact is our furniture was significantly damaged in transitBased on the position of the headboard damage we think the damage was known before it came off the truck and yet the delivery attempt was still madeSince the furniture was damaged prior to delivery and we did not accept delivery we continue to expect reimbursement for the $in fees charged us by ColemanThank you, [redacted] and [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received a follow up call from “Lori ###-###-####” yesterday who I believe is a Customer Service Manager at Coleman Furniture (although Lori did not identify her company in the voice message) Lori states parts have been ordered and to call her once those are received Then the company will arrange for a repair technician to come to my home to get this taken care of I hope the proper parts have been ordered To be clear, these are the needed repairs as I reported to Coleman Furniture via email on (the sofa delivery date): FACING THE SOFA FRONT Three tears in the leather on the back right hand side of the sofaOne tear of the leather on the lower bottom left hand corner of the sofa (found when looking for the serial number label)I will call Lori as instructed once the repair parts are receivedAgain, I will consider my complaint RESOLVED when the repairs are completed to new quality, to my satisfaction (e.g., leather pieces are well matched and repairs are not noticeable) at no cost to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There is a delivery date due to my effort to get one Since my complaint Coleman Furniture has not contact me to advise of anything They did not contact the delivery company until I had to direct them to on 1/* Poor customer service What did Coleman Furniture contribute to a successful ending? What can Coleman Furniturr for my expensive time I pit into giving them money? Aredirect hey low cost due to lack of great service? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Coleman furniture did send pictures however, they were not taken close up to all of the alleged repaired damaged spots therefore the damage cannot be seen as well as in personIn addition, pictures were not taken of areas of concernWhen you look at the pictures attached, the photos they sent me, look closely because you can see the paint that does not match, the paint that covered up damage without being smoothed outI have inspected the furniture twice in person at the warehouse and the furniture is in terrible conditionThat is the exact reason I had a professional furniture repair technician look at the furniture and shown in his report, the furniture is not in 100% manufacturers specificationsI do not understand why they had someone from the delivery company repair the furniture when they had someone from a furniture protection company originally evaluate the furniture and write up a report for them, a report in which I was not allowed to see or have a copy ofBy the looks of the "repairs" that were made, the person who "repaired" the furniture has absolutely no experience doing such and most likely does not have the credentials to do soColeman has many complaints and bad reviews online similar to my own experienceIt seems to me that this company does this often and has been getting away with charging people an unfair amount of money because they can not accomplish customer satisfaction In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My finance company has filed a dispute with Coleman Furniture on my behalf I just spoke with them today and they told me that Coleman Furniture has until October **, to respond to them about my dispute However, I would like to request additional time to respond to Coleman's email response to me/Revdex.com, dated October 3, since an answer is due from them to my finance company by October **, 2013.Second: I am not owed the amount of $at this point since my purchase was being financed and so far I have only made a down payment of $to Coleman Furniture My monthly payments were stopped once I filed the dispute, so no other payments have yet been made pending the dispute decision However, if Coleman Furniture has been paid the full amount of my loan by my finance company then the balance of the loan is owed to them.Third: I would most likely be agreeable to donating this merchandise to a charity and obtaining a receipt, however, I live in a remote rural area where it is very unlikely that I would be able to locate a charity that will pick up...and I have no resources that will allow me to deliver to themSince nothing was stated about how the furniture would be delivered or picked up I would need to know that Coleman Furniture would arrange and pay for the pickup and delivery to such a charity.I am agreeable to donating the merchandise to a charity provided Coleman Furniture is agreeable to pay for the pickup and delivery to such charity It may be possible that a charity would be willing to pick up the merchandise, however, I have not yet been able to locate one that will pick up in my area In addition, I am in agreement as long as I do not incur any expense and provided I suffer no financial losses to my credit history.If Coleman Furniture does not respond to my finance company by October **, and/or additional time is not allowed for my response, then I would like an email from Coleman Furniture that they are agreeable to my terms for them to pay for pickup, delivery charges to a charity and that I will not incur any further financial expense, nor suffer any repercussions to my credit history Once I receive notification of acceptance of my terms by Coleman Furniture then I will accept their Business response via your Revdex.com email system (unless of course their agreement with my finance company (by October **) is to just pick up the furniture at their expense, dispose of as they wish and release me from any financial or credit losses Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As a consumer I paid in full for a piece sectional sofa and expected to receive the item new and wholeI did not receive the item as orderedI suggested that since the delivery company already unpacked two pieces I keep the two pieces of a three piece set while they ordered a new piece sectionalThe customer service manager said that would not be allowed and that even though the shipper made the error I would only receive the missing piece which needed to be ordered from the factory in ChinaAs many times as I expressed to this representative of Renegade Furniture AKA Coleman Furniture that would not suffice as I expected the entire shipment at one time and it is a set having one color dye lot she refused to understandThe delivery men upon hearing this conversation repackaged the two pieces and loaded them on the truckHaving been informed that the delivery of my sectional was being made I discarded other furniture never expecting that I would have such an issueNot only did I need to scramble around looking for another sectional but I wound up paying more but at least it all came in at the same timeNow this third party shipper has charged me almost $for cancelling an order? I did not cancel they simply did not deliver as ordered than tried to put the onus on meWhat kind of bait and switch operation is this and why isn't the Revdex.com investigating these people so that other consumers do not face the same situation? When someone pays for a new three piece sectional and a third party wants you to accept it an inferior product meaning not from the same dye lot it is just not fair business practice and the public should be alerted not to deal with these types of businessesDo I need to address this in a court of law? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Customer has disputed her order and it was resolved in our favor Customer notified us that items were damaged during delivery Items were left in customers home Customer agreed to allow us to pick up the items, restore them at the hub and return to her Customer then disputed her order and would not allow us to re-deliver Items have been fully restored Customer will not accept fully restored itemsCustomer indicated areas that she said were not up to 100% manufacturer specificationsWe have assured that item is in fact fully restoredWe have supplied the customer with pictures depicting the areas that she had concerns with and verified that items are at 100%All items are at the local delivery company and no outside service technician has been in to inspect the itemAll items are at the delivery warehouse and ready to be deliveredAs customer will not accept delivery her order was considered cancelled as she was advised and refunded minus feesThe total amount paid was $and the total charges are $and customer was refunded int he amount of $Sharon M [redacted] Coleman Furniture

[redacted] We are committed to resolving the outstanding issues - and expect that early next week when the scheduled date arrives all of the furniture orders remaining issues - will be resolved.Together with the compensation all should be clear.Wishing you a wonderful Holiday Weekend! [redacted] Coleman Furniture

[redacted] Coleman Furniture would like to resolve this issue in a manner that is considered fair and equitable to the customerTherefore, if the customer agrees to put in writing that they will drop their dispute with their banking institution...Coleman Furniture will then request the customer donate their furniture to a reputable charity in the name of "Renegade Furniture Group" Once Coleman Furniture receives the receipt along with confirmation that the dispute has been dropped with the customer's banking institution, we will be happy to fully refund the customer in the amount of $Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture takes all customer complaints very seriously and as such we endeavor to correct any issues that may arise if they are in fact verifiable issues In this instance Coleman Furniture nor the manufacturer has has any issues to correct The description "Select Hardwood: is an industry standard and Coleman Furniture has to hold with the belief that today's consumers when purchasing items online are aware of what certain terminology means Coleman Furniture can not change their website as this is the correct production description as received from the manufacturer and is not deceptiveSharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I was not compensated enough for all the trouble I went through In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I would say overall I am please with the service and the pricingI got a call letting me know of the to week delivery time and they explained to me the delivery process and why it takes that longIn short, it's because they are not shipping ups or similar and are having a team set it up in our home that takes longerI was fine with the time frame and was very happy with the delivery and setup providedFurniture we already knew we would live bc we saw it in the store