Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedWhile I appreciate the resolution, it was timely and would recommend that Coleman review its customer service processes Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Coleman Furniture still seems unsure whether they admit the furniture was damaged or notThey alternate their stance every time they answer this complaintI am unsure how they think I can accept a redelivery of this sofa when the same person states a different position regarding whether the sofa was damaged or notThe sofa was damaged and Coleman agreed with me that I would not accept a damaged sofa and that the "deal" would be completed weeks agoThey breached our agreement by delivering a damaged sofa and not completing the transaction in a reasonable time frameI am unwilling to pay any fees since they breached our agreementThanks you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] We apologize for the issues on this case - and we are willing to pay half of the fees that are incurred by sending back the order to the manufacturer -as we want to work with the customer - and our commitment is to having happy customers.Please advise if we can go this route - and cover half of the shipping and restocking fees, or if customer is willing to accept the furniture at a $discount[redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They need to get their facts straight or not lie about themThe complaint about the sofa was made weeks after delivery NOT till march Otherwise why has it taken all this time to and I have emails showing about shipping parts and scheduling repairs for it? You may have it in March due to when that's finally they decided to replace the whole sofa instead of sending more parts and trying to fix itI have missed unnecessary days of work, each one was due to a mistake of Coleman and one of the delivery companyThe first one the delivery company cancelled on me after waiting on them for hrsThe second day, Coleman sent the repair part to fix the sofa to some random address I never provided and didn't notice till the tech got to our home and asked if we had the repair part in which Coleman didn't even send it to them neither and nothing was doneI would not say you guys waived anything as a courtesy because its taken over a year to complete an orderIm a Contractor and if I made an agreement with a customer and didn't fulfill my job on the time given or stated I would get liquidating damagesColeman has taken TIMES its advertised delivery dates stated, I will pay the dollar fee when I send you and pay my invoice for the days of missed work and backcharges for Coleman incompetence to fulfill an order right and on time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] On [redacted] ordered a sofa and a chair with one of our sales agentsOn the order was placed with the manufacturerOm the customer was advised via phone that the merchandise would have an estimated time of arrival of weeksOn the customer was advised that the estimated time of arrival was still mid SeptemberOn the customer was advised via email that the furniture was estimated to ship from the manufacturer at the end of the weekOn the credit card that was provided by the customer for payment was declined and a new credit card was providedOn the customer was emailed that the order was en route to the local delivery hubOn the order was received at the delivery hub where it was determined that the chair was damaged and deemed not deliverable at that timeOn a repair was approved for the delivery hub to bring the chair back to % manufacturer standardsOn the customer was informed of the damage to the chair and advised that Renegade Furniture Group would like to still deliver the sofaOn the delivery hub attempted to call the customer several times to schedule the delivery, unfortunately the number that was provided was not a working numberAn alternative number was provided by the customerOn a new chair was ordered directly from the manufacturer due to the original chair deemed not restorableOn the customer called asking for an update on the chair shipping out, and he was provided with the estimated time of arrival of weeksRenegade Furniture Group recognizes the customer's frustration with the original chair coming in damagedAfter it was deemed not restorable a new one was immediately ordered from the manufacturer Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] THERE IS NO DOCUMENTATION ON YOUR WEBSITE OR ANY EMAIL COORESPONDENCE INDICATING ANYONE HAD TO BE NOTIFED AT TIME OF DELIVERYMORE bait and switch tactics from your company!! Furthermore I have proof in email that I absolutely notifed your company immediately when the delivery crew left I NEVER stated damaged!! I stated defectiveIt absolutely doesn't look like the photos suppliedA box spring is not the issue as previously statedI'm not sure why that is still being brought up to deflect from the issue that your company is refusing???? To stand behind the product and if something has come from the manufacturer defective you refuse to conduct good business and refund the moneyAnyone with common sense knows you can return that and probably will to the manufacturer and get YOUR refund since it actually DOESNT represent your online photos and is BENT!! Still requesting full full refund or will contact the attorney general in NY to file further complaints on your company with the bait and switch tactics of selling products under multiple names and not disclosingAs well as including all the other complaints online regarding renegade and Coleman that you steal money from consumers by NEVER taking back returns and muscle people into only refunding MAYBE 50% of their hard earned moneyThat's also called FRAUD In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This response is the exact same response from the first time and didn't address my comments How can a company in good faith not replace or refund a defective piece of furniture that it sold to a customer? I understand that the process would have been easier if I would have put comments on the initial delivery, but how is it possible to comment on an INTERNAL defect Let's say for example your company delivered a couch with missing springs that went unnoticed at delivery as it's inside the couch, would you not do them a courtesy and fix or replace the part, or would you charge them to replace it? It comes down to ethical business practices and a focus on providing quality, neither of which has been shown by Coleman There should be no doubt about the couch being broken by the buyer as Coleman's repairman stated that both pieces were broken due to defects In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Watch out for the bait and switch…
Watch out for the bait and switch routine with their advertising. I purchase a dinning set with four chairs as it is advertised on their website( ID: ASL-D736-32-ROOM). I also ordered two additional chairs. Upon delivery only four chairs showed up. I was informed by Coleman that I was "confused as the table only come with two chairs" and I bought two more. I informed Coleman of why does it say you get four chairs? They said it's a billing error on the finance company. I said what does the finance company have to do with the way you advertise? They claim the price is in error and now want more money for the two extra chairs. I told them to come pick the merchandise up, and now they are strong arming me into paying return charges and a restocking fee.

Revdex.com: I received a phone call and an email from Coleman furniture on stating that they are going to issue me a full refund of the purchase priceI have yet to be refunded, but expect it within the next couple of days Sincerely, [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As with other Revdex.com complaints against this Company they often blame the customer In this situation, the couch was delivered and signed off on, but within two weeks a board inside the couch broke loose From the outside, the couch did look fine, but inside it was broken and we had no way to know this There is a hole where the board with staple is punched through and they said they would send me a matching leather panel that could be used for the repair and they have not done so They have also not responded to my last few emails and my request to escalate to a manger to resolve the issue They also sent me a list of people in my area that could repair the couch, and none of the people on the list could actually do the repair Coleman wants me to pick the repair company so if its not repaired correctly they can push it back on me since I chose the repair person This issue is not resolved at this time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] This customer also disputed this orderCustomer placed the order online and then called and spoke to one of our sales people regarding his order, and they went over in detail what the customer ordered and the dimensions The online description for what the customer ordered does not indicate it is a platform bed nor did they advise it was a platform bed Customer never advised that there were issues on the foot board nor any flaking issuesThe problem seemed to be that they had a dislike to the height of the bedThey advised us of this in writing correspondence when contacting our company, The last chargeback was submitted on At this time we need to wait for the outcome of the chargeback - as all payments have so far been reversed at this time Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

[redacted] Happy New Year - This delivery took place on 12/ [redacted] and customer received all items in perfect conditionWishing all a great daySharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I honestly do not understand why the same response is being sent to meWe viewed this response and the last question was how this would be resolvedI have responded to this statement numerous timesRevdex.com can view the history to verify how they are clearly doing what they do best and giving run around feedbackThe last response was how do we resolve and now we are back with this replyI just can't believe this! This is just horrible! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: its been more than two months back and forth phone calls and e-mails the issue is not resolved, what I want is not only phone call and e-mail but resolved the issue, they ask ok now give this info oh ok now give that info, but again the issue is not resolved and I am sitting on the damage sofa and used broken curio lock which I paid for the new one not the broken one, thanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I reject Coleman Furniture's responseI do not want you to order a third tableI have been very clear that this order was placed on December *, and your company has repeatedly not gotten it right My client has purchased another table from another companymonths is unacceptable to wait for this and I expect a FULL creditWe do not want the furniture at this pointI have repeatedly told your customer after care for two months that I want a creditThey have been ignoring my response and keep saying that they are sending another table (which has still not happened by the way)This is horrible customer service and I feel as though you are now doing everything in your power to hold on to $restocking fee for furniture that after months has still not been deliveredWe don't want it any moreYour company failed to deliver on what was ordered and it is too late to try again for the third time I want to be done with this and I expect my money back in full for furniture that I never received!! This is also in dispute through my credit card because this is unacceptable customer service at every turn Sincerely, [redacted]

[redacted] We have been working with this customer, and will continue to do so until the issues are resolved [redacted] Delivery - our white glove partner has been working on getting a furniture tech to access the extent of the issuePlease have customer contact our head of customer care, Felice C [redacted] at ###-###-#### so that we can get a speedy resolution on all outstanding issues.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becauseAs of this date I do not consider this complaint resolved The information provided by Coleman Furniture is accurate so far as they did refund a $to me and they did have a representative from their company call me to schedule a delivery date However, the scheduled delivery date is just that a "scheduled" delivery date In no way is a guarantee of delivery Nor is it a guarantee that the desk, if delivered, will be in new and acceptable condition At this point, I am willing to wait through December [redacted] to see if they actually deliver the product as promised If they deliver the desk on December *** AND it is in excellent condition, then I will consider this issue resolved Either that, or Coleman Furniture can provide me with a refund for the full purchase price of the desk as requested.Additionally, for the record and at their recommendation, my bank continues working through the fraud claim process with this company ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] Coleman Furniture understands the customers frustration and is working diligently to get the issue with their order resolved and delivered t them Upon inspection of the customers item it was found to not be at 100% manufacturer standards A part was ordered from the manufacturer to completely restore the item That part has arrived and a certified technician is scheduled to install the part Once thee part is installed th customer will be immediately called to schedule their deliveryAs a courtesy for the frustration the customer has expressed we will be purchasing the Additional Protection Plan for the customers orderSharon M [redacted] Coleman Furniture

[redacted] We apologize again for the issues on this order. Check # [redacted] in the amount of $100.00 was sent out from our office on Wednesday and customer should receive it within a few days, via [redacted] mail. This was as per customer's request. This should resolve all issues on... this order.Wishing you a wonderful holiday weekend! Sharon M [redacted] Coleman Furniture