Collect Pros, LLC

Initial Business Response /* (1000, 8, 2016/02/08) */
Our records indicate that the customer purchased this product online from IP[redacted] on 7/27/2015. Order ID was [redacted]. They account was opened on a VISA with the last four digits of [redacted], with an expiration date of [redacted].
The original...

order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the product. They did so and their credit card on file was unable to process for that amount. And subsequently, the file went to collections.
Do they recall this purchase?
Initial Consumer Rebuttal /* (3000, 10, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am being charged $90 for a "subscription" product I did not receive. Also that would make this product well over $100 with original purchase amount. Reverse this from collection or I will seek counsel.
Final Business Response /* (4000, 12, 2016/02/09) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Final Consumer Response /* (2000, 14, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you.

Initial Business Response /* (1000, 5, 2015/05/28) */
Dear CUSTOMER:

Collect Pros received your dispute letter dated 5/26/2015. We have attempted to verify your debt with the prior debt holder Levy 9 Consulting Magazines but have not received the required information within a reasonable...

period of time.
Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further form us. Our apologies for any inconvenience this may have caused you. If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/05/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept this but feel this company is a scam and needs to be shut down. Thank you for your help Revdex.com

Initial Business Response /* (1000, 5, 2015/05/28) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this. I don't know how they got my information and I am not sharing more information. I tried calling the number provided on the bill and got a recording to go online and pay. I don't owe this. Web just says it's valid.
Final Consumer Response /* (2000, 11, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept this. I don't know who [redacted] Magazines is either. But since collect pros has terminated their attempts to collect this I will not persue any further either
Final Business Response /* (4000, 9, 2015/06/01) */
Dear CUSTOMER:

Collect Pros received your dispute letter dated 05/27/2015. We have attempted to verify your debt with the prior debt holder [redacted] Magazines but have not received the required information within a reasonable period of time.
Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you. If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2016/05/06) */
Dear [redacted],
We have located your reference number [redacted] Your file was turned over to collections because [redacted] Anti-aging was unable to bill your credit card for the retail amount for the trial product sent. Your order was...

placed online from IP Address [redacted] on 01/08/2016 11:30:53 AM and your order number was [redacted] The account was opened on a [redacted] with the last four digits of [redacted], with an expiration date of [redacted].
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $70.04. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

Initial Business Response /* (1000, 5, 2016/01/13) */
Dear [redacted],
We would like to resolve this issue, but unfortunately we are unable to find you in our system to address your inquiry. Please provide us the reference ID associated with the collection letter, located on the top right of the...

letter you received. Our to expedite, please email [email protected] .
Thanks
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The letter that was sent to me was not detailed whatsoever. There was not an ID number on the letter or reference, and when I called and emailed customer service, I have yet to get a response. I believe this was a scam, and I would like to get out of the system and not be contacted anymore by this company.

Initial Business Response /* (1000, 5, 2016/04/15) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/27) */
Our records indicate that the customer purchased this product online from IP 70.160.75.136 on 9/27/2015. Order ID was [redacted] They account was opened on a Visa with the last four digits of [redacted], with an expiration date of [redacted]
The original...

order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the product. They did so and their credit card on file was unable to process for that amount. And subsequently, the file went to collections.
Do they recall this purchase?

Initial Business Response /* (1000, 5, 2016/02/04) */
Collect Pros will contact the consumer directly.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not want to be contacted by Collection Pros or Idol...

Lash as I do not owe either company anything. As mentioned on my original complaint, I do not want any further contact from these two companies and would like for them to clear this up on their end and fix any potential repercussions that this scam may have on my credit.
Final Business Response /* (4000, 9, 2016/02/08) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2016/06/21) */
Dear [redacted],
We have located your reference number [redacted]. Your file was turned over to collections because [redacted] Skin was unable to bill your credit card for the retail amount for the trial product sent. Your order was placed...

online from IP Address [redacted] on 02/12/2016 05:25:00 AM and your order number was [redacted]. The account was opened on a [redacted] with the last four digits of [redacted] with an expiration date of [redacted]
Your original order was a trial with tracking number [redacted], but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $98.71. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.
Initial Consumer Rebuttal /* (3000, 7, 2016/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1) I saw no notification when purchasing the product that there was a requirement to cancel anything after receipt of the product
2) The product I received came with a 'receipt' that did not include any contact information. This in and of itself is clearly a ploy on the part of Valera to make it difficult, if not impossible, to cancel after the so called trial period
3) The credit card I used was cancelled by my bank because they noted suspicious activity with the online purchase for the product--another sign that Valera was acting fraudulently.
Therefore, this entire transaction was a fraudulent and deceitful act on the part of Valera so the money they are asking for is not warranted.
I request this collection request be cancelled.
Final Business Response /* (1000, 17, 2016/07/13) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Final Consumer Response /* (2000, 19, 2016/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Collect Pros has agreed to cancel the collection, which is great because I do not owe the money they are trying to collect. Thank you.

Initial Business Response /* (1000, 5, 2015/05/26) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not want to give them my email address & any additional personal information because I believe this is a scam. They are NOT located in NV & now claim they are in MA. The real [redacted] told me this IS a scam & that Collect Pros is actually in Cyprus by the Mediterranean Sea. When I tried to contact collect pros via the phone # they provided, I was on hold for over 30 minutes & all their agent woulsay was to go to their web site & fill out their forms. Then she hung up on me. I want proof from collect pros that I owe this money. If they were given my account by [redacted], there should be a contact I can speak with in their billing dept.
Final Business Response /* (4000, 9, 2015/05/28) */
Dear CUSTOMER:

Collect Pros received your dispute letter dated 05/22/2015. We have attempted to verify your debt with the prior debt holder [redacted] Magazines but have not received the required information within a reasonable period of time.
Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you. If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2015/05/26) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did as they asked the same day I received the notice no one ever responded to my complaint.
Final Business Response /* (4000, 9, 2015/05/27) */
Dear CUSTOMER:

Collect Pros received your dispute letter dated 5/2/2015. We have attempted to verify your debt with the prior debt holder [redacted] Magazines but have not received the required information within a reasonable period of time.
Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. Our apologies for any inconvenience this may have caused you. If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Final Consumer Response /* (2000, 11, 2015/05/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They did the right thing, there is no information of my in their system suggesting that I am or was a subscriber of the mention magazine. thank you.

Initial Business Response /* (1000, 5, 2016/10/17) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.
Initial Consumer Rebuttal /* (2000, 7, 2016/10/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response due to I have the paperwork that I cancelled at the end of the trail period. I spoke with the company last night and they had the same information as I did in my records. Thanks for getting such a quick response from Collection Pros.

Initial Business Response /* (1000, 8, 2016/09/28) */
Dear [redacted],
We have located your reference number 1065986. Your file was turned over to collections because [redacted] was unable to bill your credit card for the retail amount for the trial product sent. Your order was placed...

online from IP Address 162.225.11.107 on 12/29/2015 05:14:00 AM and your order number was [redacted]. The account was opened on a Visa with the last four digits of [redacted], with an expiration date of [redacted]
Your original order was a trial with tracking number [redacted], but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $98.71. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.
Initial Consumer Rebuttal /* (3000, 10, 2016/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a scam that is well documented on the internet. http://www.ripoffreport.com/r/Valere-Anti-Aging-Serum/internet/Valere-Anti-Aging...⇄ and http://www.highya.com/valere-anti-aging-serum-reviews for starters.
Final Business Response /* (4000, 12, 2016/09/29) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2016/03/01) */
We have several [redacted] in our system. Can the consumer please provide our reference number? It is located top right of the letter in which they received.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/01) */
(The consumer indicated...

he/she DID NOT accept the response from the business.)
I had emailed them and told them I was reporting them to the Revdex.com, I then received a follow up email from them telling me they had made a mistake and was closing the claim. I still feel that they are not a legitimate company and are trying to scam people.
Final Consumer Response /* (2000, 8, 2016/03/01) */

Initial Business Response /* (1000, 10, 2016/03/10) */
Our records indicate that the customer purchased this product online from IP [redacted] on 8/13/2015. Order ID was [redacted]. The account was opened on a MasterCard with the last four digits of [redacted]. The confirmation email on account is...

[redacted].
The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the product. They did so and their credit card on file was unable to process for that amount. And subsequently, the file went to collections.
Do they recall this purchase?
Initial Consumer Rebuttal /* (3000, 16, 2016/03/22) */
Please see document online.

Initial Business Response /* (1000, 5, 2015/06/03) */
Dear Customer,

Collect Pros received your dispute letter dated 6/01/2015. We have attempted to verify your debt with the prior debt holder [redacted] Magazines but have not received the required information within a reasonable...

period of time.
Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you. If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/03/30) */
Please inform the consumer that Collect Pros nor the manufacturer was aware that the customer card was used fraudulently.
Therefore, per 15 USCS §1692(c)(1) we are advising them that any further efforts to collect on this debt are being...

terminated by Collect Pros.
They may discard the notice we sent. Our apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, they may contact us at the address above or at [email protected].
Initial Consumer Rebuttal /* (2000, 7, 2016/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I except because they are terminating their collection and my credit will NOT be affected by this.

Initial Business Response /* (1000, 5, 2015/05/28) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
unless they can prove this is a valid claim, I am NOT sending them any kind of information.this company needs to be investigated for fraud.

Initial Business Response /* (1000, 8, 2016/04/20) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.

Initial Business Response /* (1000, 5, 2015/05/22) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not accept. Collect Pros is a scam. I contacted the magazine and confirmed that I do have never bought any product from them and do not owe them anything. I have mever owed them. They even commented that they had other customers calling with same made up scam. They were also surprised anyone would spend that much in subscriptions. Because I have confirmation from Magazine company that there was never any product purchased by me I dont need to notify Collectors Pro about any dispute. I don't
owe anything period.
Final Business Response /* (4000, 9, 2015/05/28) */
Dear CUSTOMER:

Collect Pros received your dispute letter dated 05/22/2015. We have attempted to verify your debt with the prior debt holder [redacted] Magazines but have not received the required information within a reasonable period of time.
Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you. If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Final Consumer Response /* (2000, 11, 2015/06/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)