Collect Pros, LLC

Initial Business Response /* (1000, 5, 2016/07/22) */
Dear [redacted]
We have located your reference number 1056339. Your file was turned over to collections because [redacted] $98.71 Lumare Eye $89.77 was unable to bill your credit card for the retail amount for the trial product...

sent. Your order was placed online from IP Address [redacted] on 09/15/2015 02:34:00 AM and your order number was [redacted]. The account was opened on a Visa with the last four digits of [redacted], with an expiration date of [redacted]
Your original order was a trial with tracking number [redacted] but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $188.48. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

Initial Business Response /* (1000, 5, 2016/04/15) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute...

letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/04/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
"However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per xxxxxxx*) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros."
This is what I call a more than satisfactory action. I appreciate Revdex.com interceding.

Initial Business Response /* (1000, 8, 2016/04/20) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute...

letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Initial Consumer Rebuttal /* (2000, 10, 2016/04/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They did contact me and resolved my dispute. I still say it is challenging to get anybody "live" (never happened). Very poor way to do business if you are a collection agency.

Initial Business Response /* (1000, 5, 2015/05/28) */
Dear CUSTOMER:

Collect Pros received your dispute letter dated 02/27/2015.We have attempted to verify your debt with the prior debt holder Publishers Services but have not received the required information within a reasonable period of...

time. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you.
If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/05/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept it because they are dropping the fraud,ent claim.

Initial Business Response /* (1000, 5, 2015/06/29) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros

Initial Business Response /* (1000, 5, 2016/07/12) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.
Initial Consumer Rebuttal /* (2000, 7, 2016/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you so much for helping me. I accept this response.
Do I need to do anything else concerning this matter? If I receive any additional mail from the company do I need to respond?
Selene

Initial Business Response /* (1000, 5, 2016/04/15) */
Dear [redacted],
We have located your reference number 1043203. Your file was turned over to collections because Garcinia Health Max $89.95 Cleanse Blast $79.95 was unable to bill your credit card for the retail amount for the...

trial product sent. Your order was placed online from IP Address 107.77.76.45 on 02/01/2016 05:07:00 AM and your order number was 94305. The account was opened on a Visa with the last four digits of 9101, with an expiration date of 817. We sent the letter to the delivery address, not the billing. It is what you used online.
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $169.90. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/05/22) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I see NO response regarding my complaint. All I see posted is the following (copied & pasted):
On May 22, 2015, the business provided the following information:
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain their particular circumstances. We will respond within 72 hours.
Thank you for your efforts.
Best regards,
Collect Pros
[redacted]the above DOES NOT address my complaint[redacted]

Final Business Response /* (4000, 9, 2015/05/29) */
Dear CUSTOMER:

Collect Pros received your dispute letter dated 05/22/2015. We have attempted to verify your debt with the prior debt holder Publishers Services but have not received the required information within a reasonable period of time. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you.
If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Final Consumer Response /* (4200, 11, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes I accept that I can disregard the notice that Collect Pros sent me. Also no I do not accept the apology "for any inconvenience this may have caused..." This was much more than an "inconvenience." This caused stress and a lot of work on my part for something that was not legitimate in the first place!

I want resolution as to where this originated and for that company to be prosecuted for their fraudulent practices of trying to extort money for a "debt" that is a fraudulent debt. Collect Pros should not be sending out notices for fraudulent "debts"...Collect Pros should shut down whatever fraudulent "business" this originated from.

Initial Business Response /* (1000, 5, 2015/11/16) */
I spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has therefore been...

closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/05/22) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not signing on to their illegitimate website. This is a scam and I'm not risking the security of my computer by signing on to their website. Tell them this debt is not mine
Final Business Response /* (4000, 9, 2015/05/28) */
Dear CUSTOMER:
Collect Pros received your dispute letter dated 05/22/2015. We have attempted to verify your debt with the prior debt holder [redacted] but have not received the required information within a reasonable period of time.
Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you. If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2016/02/08) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/05/17) */
Dear [redacted],
We have located your reference number [redacted] Your file was turned over to collections because [redacted] Eye was unable to bill your credit card for the retail amount for the trial product sent. Your order was placed...

online from IP Address [redacted] on 03/19/2016 04:13:00 AM and your order number was [redacted]. The account was opened on a Visa with the last four digits of [redacted], with an expiration date of [redacted].
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $99.01. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted the company & spoke to a representative. She cancelled my trial & said that I owe nothing. So therefore, a payment does not need to be made. It took a few times & efforts to make it happen. So far I have not received anymore calls or letters in the mail.
I thank the Revdex.com for their understanding and help in this matter.
Final Consumer Response /* (2000, 8, 2016/05/17) */

Initial Business Response /* (1000, 8, 2016/02/11) */
Please inform the consumer that Collect Pros nor the manufacturer was aware that the [redacted] ending in [redacted] was used fraudulently.
Therefore, per 15 USCS §1692(c)(1) we are advising them that any further efforts to collect on this debt...

are being terminated by Collect Pros.
They may discard the notice we sent. Our apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, they may contact us at the address above or at [email protected].

Initial Business Response /* (1000, 5, 2016/06/21) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.
Initial Consumer Rebuttal /* (2000, 7, 2016/06/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/05/19) */
Dear [redacted],
We have located your reference number 1073831. Your file was turned over to collections because [redacted] $99.01 [redacted] $98.71 was unable to bill your credit card for the retail amount for the trial product sent....

Your order was placed online from IP Address [redacted] on 03/08/2016 04:42:00 AM and your order number was [redacted]. The account was opened on a Visa with the last four digits of [redacted], with an expiration date of [redacted]
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $197.72. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

Initial Business Response /* (1000, 5, 2016/04/26) */
Dear [redacted]
We have located your reference number 1033667. Your file was turned over to collections because [redacted] was unable to bill your credit card for the retail amount for the trial product sent. Your order was placed online...

from IP Address [redacted] on 10/27/2015 01:34:00 AM and your order number was [redacted]. The account was opened on a [redacted] with the last four digits of [redacted], with an expiration date of [redacted].
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $98.67. Subsequently, your file went to collections.

Initial Business Response /* (1000, 8, 2015/06/10) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros

Initial Business Response /* (1000, 5, 2016/05/09) */
Dear [redacted],
We have located your reference number [redacted]. Your file was turned over to collections because [redacted].com was unable to bill your credit card for the retail amount for the trial product sent. Your order was placed...

online from IP Address [redacted] on 09/25/2015 04:35:00 AM and your order number was [redacted]. The account was opened on a [redacted] with the last four digits of [redacted]. Was this a fraudulent order?
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $39.72. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally.

Initial Business Response /* (1000, 8, 2015/06/08) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 10, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I went to the website for Collect Pros. It requests non public confidential information that I do not wish to provide since this is a dispute. I already called them and the representative provided a different name of a subscription than the one the letter I received in the mail from Collect Pros. They said they are a third party collection service and I think they have the wrong person since I did not order a magazine subscription.
Final Business Response /* (4000, 12, 2015/06/22) */
Dear Customer,

Collect Pros received your dispute letter dated 06/08/2015. We have attempted to verify your debt with the prior debt holder [redacted] Magazines but have not received the required information within a reasonable period of time.
Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you. If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2016/04/13) */
Dear [redacted],
We have located your reference number [redacted]. Your file was turned over to collections because Garcinia Health Max $89.95 Cleanse Blast $79.95 was unable to bill your credit card for the retail amount for the trial...

product sent. Your order was placed online from IP Address [redacted] on 01/17/2016 04:17:00 AM and your order number was [redacted]. The account was opened on a [redacted] with the last four digits of [redacted], with an expiration date of [redacted].
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $169.90. Subsequently, your file went to collections.
Did your card get used fraudulently?
Initial Consumer Rebuttal /* (3000, 7, 2016/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
, the two products described were never ordered I was told I won a free bottle of one product and they would include the second product no cost for either one no repeat charges this company is a scammer and you can see thousands of results on Google about this company being a scammer and obviously a group of liars as well!
I never gave them NE payment method since this was offered free of charge. It is also written right on the investigation of this company that the United States government has an action against them at present.
After having suffered a massive heart attack why would I order a weight loss product when I am underweight and these products have a lot of stimulants just one lie after another!
Final Consumer Response /* (2000, 11, 2016/04/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 9, 2016/04/14) */
Please inform the consumer that Collect Pros nor the manufacturer was aware that the customer card was used fraudulently.
Therefore, per 15 USCS §1692(c)(1) we are advising them that any further efforts to collect on this debt are being terminated by Collect Pros.
They may discard the notice we sent. Our apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, they may contact us at the address above or at [email protected].