Collect Pros, LLC

Initial Business Response /* (1000, 5, 2016/05/17) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute...

letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2015/06/10) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances.We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros

Initial Business Response /* (1000, 8, 2016/02/04) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed receipt of the returned product and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has therefore...

been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.

Initial Business Response /* (1000, 5, 2016/08/08) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.
Initial Consumer Rebuttal /* (2000, 7, 2016/08/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from Collect Pros because they worked with the original company to get my refund and get the bill taken out of collections.
Final Consumer Response /* (3000, 20, 2016/09/01) */
Could I please be provided with contact information for the company that sent my account information to Collect Pros?
Thank you,
[redacted]
Final Business Response /* (4000, 22, 2016/09/02) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2015/05/26) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept because their website does not work. They are liars!!
Final Business Response /* (4000, 10, 2015/05/27) */
Dear CUSTOMER:
Collect Pros received your dispute letter dated 05/22/2015. We have attempted to verify your debt with the prior debt holder [redacted] but have not received the required information within a reasonable period of time.
Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. Our apologies for any inconvenience this may have caused you. If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2016/04/06) */
We have located your reference number [redacted]. Your file was turned over to collections because RVTL Anti-aging $70.04 [redacted] $67.32 was unable to bill your credit card for the retail amount for the trial product sent. Your order...

was placed online from IP Address [redacted] on 01/22/2016 11:41:48 AM and your order number was [redacted] The account was opened on a Visa with the last four digits of [redacted], with an expiration date of [redacted].
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $137.36. Subsequently, your file went to collections.
Initial Consumer Rebuttal /* (3000, 7, 2016/04/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, have ordered the trail, but adding the recurring payment in fine print was not appropriate which I missed totally.
I have scourged through the house and found two boxes which I never opened as was not sure from whom I received. Just opened one, it shows [redacted] serum. The box is from:[redacted] The other box is not opened yet, it is also from same address.
When checked for address it looks like a residential address rather than a business one. So never knew who was the sender.
[redacted]
I can return the boxes, if they provide the mailing address.
They should put the Recurring payments on main page and when they send the items, atleast they should have business address/business logo. So that it makes sense for us to take necessary action. Right now the only way I would be knowing about it is after opening the package, which I was hesitant as not expecting anything.
Final Business Response /* (1000, 16, 2016/04/27) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2016/05/18) */
Dear [redacted],
We have located your reference number 1074132. Your file was turned over to collections because [redacted] Eye $99.01 [redacted] Skin $98.71 was unable to bill your credit card for the retail amount for the trial product...

sent. Your order was placed online from IP Address [redacted] on 03/11/2016 05:02:00 AM and your order number was [redacted]. The account was opened on a Visa with the last four digits of [redacted], with an expiration date of [redacted].
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $197.72. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response because I never received the product at all. If I had received something I would have responded within the 14 day limit, but since I never did, I assumed that I had been scammed for $5.95, but let it go at that. The next I heard of this transaction was when my Credit Union notified me they had froze my account because of the two unauthorized attempts by this company to charge my account. I do live in a rural area where packages are left by the mailbox. I don't know if this company sent me something or not, but Inever received anything. If I had, I would pay for it, but paying almost $200 for nothing is not fair. They also charged me another $5.95 for another product that I never authorized and never received. If you look on their web site it is filled with other people complaining they have been ripped off by them. There are others who also say that they never received any product. Not the way to do business. I am very disappointed that companies are allowed to get away with this.
Final Business Response /* (4000, 9, 2016/05/27) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 8, 2016/09/28) */
Dear [redacted]
We have located your reference number 1065241. Your file was turned over to collections because [redacted] $99.01 [redacted] $98.71 was unable to bill your credit card for the retail amount for the trial product...

sent. Your order was placed online from IP Address [redacted] on 12/23/2015 05:03:00 AM and your order number was [redacted]. The account was opened on a [redacted] with the last four digits of [redacted], with an expiration date of [redacted]
Your original order was a trial with tracking number [redacted], but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $197.72. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

Initial Business Response /* (1000, 5, 2016/05/17) */
Dear [redacted],
We have located your reference number 1073931. Your file was turned over to collections because [redacted] was unable to bill your credit card for the retail amount for the trial product sent. Your order was placed...

online from IP Address [redacted] on 03/09/2016 05:00:00 AM and your order number was [redacted]. The account was opened on a Visa with the last four digits of [redacted] with an expiration date of [redacted]
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $99.01. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

Initial Business Response /* (1000, 5, 2015/06/09) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros

Initial Business Response /* (1000, 5, 2015/10/28) */
We will contact the customer to confirm the VOD is incorrect and close the file.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am waiting to receive...

something from the business closing the file before I respond. The operation they are running has proven not to be trustworthy. Once I receive something in writing confirming I will not be harassed again, I will then accept the response.
Thank you,
[redacted]
Final Consumer Response /* (2000, 11, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 9, 2015/11/04) */
The file is closed, nothing further will be sent, no money owed.

Initial Business Response /* (1000, 8, 2015/06/15) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 10, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did that and they responded back that it is valid. I have spoken to [redacted] and they say that they have NO record of me ever having a subscription.

Initial Business Response /* (1000, 5, 2016/06/07) */
Dear [redacted]
We have located your reference number [redacted]. Your file was turned over to collections because [redacted] Eye $99.01 [redacted] Skin $98.71 was unable to bill your credit card for the retail amount for the trial product...

sent. Your order was placed online from IP Address [redacted] on 02/27/2016 05:16:00 AM and your order number was [redacted]. The account was opened on a Mastercard with the last four digits of [redacted], with an expiration date of [redacted].
Your original order was a trial with tracking number[redacted], but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $197.72. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

Initial Business Response /* (1000, 8, 2015/06/15) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 10, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree to the response they gave to Revdex.com. It states to go to their website and enter account number to explain particular circumstances. I did read response and do not agree to their verification of debt. There is nowhere to explain or respond to get more information, such as a request for copies of recordings, billings or any other statements. You only find a green button to pay amount. If you try calling no one will answer, but only prompts to pay amount.
This is total fraudulent collection agency the police and FBI need to get involved. When looking up other websites on Collect Pros., I saw many, many other claims of fraudulence by Collect Pros. That they were part of the scam in collecting, and that its in several states. Something needs to be done to close them down!
[redacted]

Initial Business Response /* (1000, 5, 2015/11/12) */
Our records indicate that the customer purchased [redacted] online from [redacted] on 1/24/2015. Order ID was [redacted]
The original order was a trial, but the agreement stated that after the trail period, unless they called to...

cancel, the manufacturer was going to bill them for the full cost of the product. They did so and their credit card on file was unable to process for that amount. And subsequently, the file went to collections.
Do they recall this purchase?
Initial Consumer Rebuttal /* (3000, 7, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did receive a call regarding the trial, but I did not agree to try any sort of trial for any product. I have not even heard of [redacted]. Even if I did order such a product I did not receive it in the mail. I was also charged approximately $10 for this apparent trial which I did not agree to. Also there was no indication regarding cancelling said trial. I do not understand how did they get hold of my personal information and subsequently charge me for a product I did not know about.

Final Consumer Response /* (2000, 10, 2016/02/29) */
On February 29' 2016, I received a notice from Collect Pros informing me that my case with them was dropped and that I have no further commitments with [redacted]. Thank you for your help in this matter in bringing my complaint to a satisfactory...

conclusion.
[redacted]

Initial Business Response /* (1000, 5, 2015/06/05) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros

Initial Business Response /* (1000, 8, 2015/06/15) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 10, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I go to this site. States that an audio recording is available. Tell me magazines being delivered. Need to hear recording for proof. Need to be convinced this is mine. I know what comes through the mail.
Final Consumer Response /* (2000, 14, 2015/06/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 12, 2015/06/16) */
Dear Customer,

Collect Pros received your dispute letter dated 06/15/2015. We have attempted to verify your debt with the prior debt holder Levy 9 Consulting Magazines but have not received the required information within a reasonable period of time.
Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you. If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2015/05/27) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have gone to their website and disputed the claim twice. Both times I got an immediate response saying the debt was verified but there was no link or any instructions as to how I could dispute further. The only link was one to pay the claim. After getting nowhere online I tried calling. All you get is a recorded message. Pushing 3 to speak to an agent just brings you back to the recording.
I contacted [redacted] as well. They not only do not have any record of an account in my name, address etc., they also said they have no business or affiliation with Collect Pros. The agent I spoke with at [redacted] even mentioned others had called with the same problem and she recommended I file a complaint. I've never ordered, nor received the [redacted] magazine, and according to them I did not either and do not owe them.
I will continue to pursue this until I get a letter from Collect Pros stating this claim is invalid and I in fact do not owe this money

Initial Business Response /* (1000, 5, 2016/04/26) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you!