Collect Pros, LLC

Initial Business Response /* (1000, 5, 2015/11/04) */
Please update [redacted] that I spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly....

Your file has therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My desired resolution was met.

Initial Business Response /* (1000, 6, 2015/11/04) */
I spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has therefore been...

closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.
Initial Consumer Rebuttal /* (2000, 8, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/05/27) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I said before, I do not owe money to [redacted] magazine. I never ordered or purchased this magazine. This company is trying to make me pay for something I never received. I want to be removed from their list and cleared of this false statement.
Final Business Response /* (4000, 9, 2015/06/01) */
Dear CUSTOMER:

Collect Pros received your dispute letter dated 05/27/2015. We have attempted to verify your debt with the prior debt holder [redacted] but have not received the required information within a reasonable period of time. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further. Our apologies for any inconvenience this may have caused you.
If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Final Consumer Response /* (2000, 11, 2015/06/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept that they will terminate the collection of a debt I never owed. I hope this does not ever happen to me or anyone else again.

Initial Business Response /* (1000, 5, 2016/03/10) */
Revdex.com please pass this forward to [redacted]
Our records indicate that the customer purchased this product online from IP [redacted] on 8/2/2015. Order ID was [redacted]. The account was opened on a VISA with the last four digits of [redacted],...

with an expiration date of 6/18. The confirmation email on account is [redacted]
The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the product. They did so and their credit card on file was unable to process for that amount. And subsequently, the file went to collections.
Do he recall this purchase? Did someone use his credir card fraudulently?
Initial Consumer Rebuttal /* (3000, 7, 2016/03/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not recall the purchase; however, when I saw a charge on my card I called the number listed on my bank statement. I told the person that answered my call that I never ordered the product, and to cancel it and stop charging my card. I saw the charge come up on my bank statement and called my bank to dispute the charges. The suggested that I should cancel my card because these types of companies will continue to charge the account. The bank indicated that someone was using that card without my permission and it should be closed, immediately. That was in June of 2015.
When the charges stopped, I considered the matter settled until I received their collections letter.
Final Consumer Response /* (2000, 13, 2016/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The resolution is satisfactory.
Final Business Response /* (1000, 11, 2016/03/31) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.

Initial Business Response /* (1000, 5, 2016/02/09) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do not owe the original company, nor Collect Pros, any money. Therefore, I accept their response.

Initial Business Response /* (1000, 8, 2016/02/11) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.

Initial Business Response /* (1000, 5, 2015/11/24) */
Please be advised we are unable to look up this account. This is a common name and unable to find. We will need more information. I need the Collect Pros reference number, customer address or email address.

Initial Business Response /* (1000, 10, 2015/10/28) */
Contact Name and Title: [redacted], Manager
Contact Phone: 877-400-5005
We are unable to Find [redacted] in our CRM system. This is product we collect for. Would it be possible to get his reference number? With that I can investigate the...

claim.

Initial Business Response /* (1000, 5, 2015/10/28) */
Collect Pros will be sending correspondence to the consumer to settle the file and close it out.

Initial Business Response /* (1000, 5, 2016/07/22) */
Dear [redacted],
We have located your reference number 1066589. Your file was turned over to collections because [redacted] was unable to bill your credit card for the retail amount for the trial product sent. Your order was placed...

online from IP Address [redacted] on 01/08/2016 03:56:00 AM and your order number was [redacted]. The account was opened on a Visa with the last four digits of [redacted], with an expiration date of [redacted].
Your original order was a trial with tracking number [redacted] but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $98.71. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.
Initial Consumer Rebuttal /* (3000, 7, 2016/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response. I have never ordered and/or received the product mentioned as a trial or otherwise. The card you have indicated made the purchase was a gift card I received around December, 2015. It only was only attached to my name and address through online registration of the card- to be able to use it on amazon.com. I have reviewed my past orders on Amazon and I have never ordered this product.
Final Business Response /* (1000, 16, 2016/08/08) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Final Consumer Response /* (2000, 18, 2016/08/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The initial payment request I received was not legitimate. I had never purchased any product from [redacted]. I am justifiably disturbed that a company I have never done business with was able to gain access to my personal information; however, I am satisfied that Collect Pros is ceasing all efforts to collect this fraudulent debt.

Initial Business Response /* (1000, 5, 2016/06/07) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.
Initial Consumer Rebuttal /* (2000, 7, 2016/06/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2016/03/30) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.
Initial Consumer Rebuttal /* (2000, 10, 2016/04/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept because I got the outcome I wanted...thank you very much for handling this matter for me

Initial Business Response /* (1000, 8, 2016/03/30) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.
Initial Consumer Rebuttal /* (2000, 10, 2016/04/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/06/07) */
Dear [redacted],
We have located your reference number 1022218. Your file was turned over to collections because [redacted] $67.32 [redacted] $63.24 was unable to bill your credit card for the retail amount for the trial...

product sent. Your order was placed online from IP Address [redacted] on 08/12/2015 05:16:08 PM and your order number was [redacted] The account was opened on a Master with the last four digits of [redacted], with an expiration date of 04/16.
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $130.56. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

Initial Business Response /* (1000, 5, 2016/05/09) */
Dear [redacted],
We have located your reference number 1015762. Your file was turned over to collections because [redacted] was unable to bill your credit card for the retail amount for the trial product sent. Your order was...

placed online from IP Address [redacted] on 02/20/2015 04:28:00 PM and your order number was [redacted]. The account was opened on a Visa with the last four digits of [redacted].Was your card used without your permission?
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $39.55. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, I do not have a credit card ending in those numbers. Second I am military and have notified the credit reporting agencies as such. Further, in order to open any line of credit, the credit agency must call me to verify before opening any line of credit.
To be very clear, I have no credit card ending in this number, and nor have I ever visited this website; none of my IP addresses match the IP address you have given and I have checked each computer in my house.
I do not accept responsibility for these charges and I still find it concerning that the collection agency listed has no actual phone number that is answered by a person; not to mention the IP address is out of [redacted] in [redacted] which, I do not attend. I have also contacted the attorney general as this company has previous illegal activities in other states based on the information I have already provided and is public information.
Final Business Response /* (4000, 9, 2016/05/17) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 8, 2016/03/30) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.

Initial Business Response /* (1000, 5, 2015/06/15) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros

Initial Business Response /* (1000, 5, 2016/06/21) */
Dear [redacted],
We have located your reference number 1070967. Your file was turned over to collections because [redacted] Eye $99.01 [redacted] Skin $98.71 was unable to bill your credit card for the retail amount for the trial product...

sent. Your order was placed online from IP Address [redacted] on 02/16/2016 06:10:00 AM and your order number was [redacted]. The account was opened on a [redacted] with the last four digits of [redacted], with an expiration date of [redacted].
Your original order was a trial with tracking number [redacted], but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $197.72. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

Initial Business Response /* (1000, 5, 2016/05/17) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed receipt of the returned product and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has therefore...

been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.
Initial Consumer Rebuttal /* (2000, 7, 2016/05/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Because I owe nothing and credit was not affected

Initial Business Response /* (1000, 5, 2015/05/27) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have submitted a dispute to collect pros on their website a week ago and never received a response. Please advise further.