Collect Pros, LLC

Initial Business Response /* (1000, 5, 2015/10/28) */
A team specialist will be contacting he consumer to settle and close the file.

Initial Business Response /* (1000, 5, 2016/05/24) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute...

letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your assistance, without your help, I'm sure I would have been haunted by Collection Pros. I am truly afraid others are being taken by the same scam, innocently responding to a radio advertisement. Please be wary of what seems to be to good be true, there's always a catch.
Final Consumer Response /* (3000, 14, 2016/06/08) */
Before this complaint was filed, I did not realize that (877-830-0184) charged my personal TD Bank checking account $79.95 on 4/26 & on 5/11 chasrge my account $84.92, and then [redacted] (888-563-2968)charged my TD Bank Account on 5/02 for $79.95 and 5/18 for $84.90. for total charges for $329.72. No wonder they said not to collect funds. I have opened a unauthorized charges case with TD Bank. I had received a call from TD Bank on or about 4/22/16 asking me if I authorized a purchase of $79.95, which I immediately denied, I placed no such order. But according to TD Bank their representative was suppose to cancel my current card so no further charges would be processed. Therefore the claim I have made with TD bank for authorizing these fradualant charges. Due to these unauthorized charges, my account then was overdraw 4 times, at $35.00 per charge for another $125.00 bringing my total loss of money to $454.72. I contacted the FITLIFE @ 888--563-2968 and spoke to Grace, employee #1115, and I must say I was rather upset with her, and let her know it. I advised her I never received any kind of paperwork from the company, which states their name, what I purchased, how to cancel, how to return any product. After a long and quite heated conversation, she did say she would refund all my charges in 3-5 days, this was stated on 6/06/2016. I am waiting to see if I get refunded. As far as the Bank charges they will not do anything about those. Please I need your help and so do plenty of other innocent people being scammed.
Final Business Response /* (4000, 16, 2016/06/08) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2016/07/22) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute...

letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/11/04) */
I spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has therefore been...

closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.

Initial Business Response /* (1000, 5, 2016/06/07) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute...

letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2016/02/14) */
Our records indicate that the customer purchased this product online from IP 108.43.193.160 on 7/9/2015. Order ID was [redacted]. They account was opened on a VISA with the last four digits of 5695, with an expiration date of 10/17. The...

confirmation email on account is [email protected].
The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the product. They did so and their credit card on file was unable to process for that amount. And subsequently, the file went to collections.
Do they recall this purchase and the terms?
Initial Consumer Rebuttal /* (3000, 7, 2016/02/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response due to not having the terms say it would have a auto order after the trial.. I also do not agree due to having tried getting ahold of them many times before finally contacting the Revdex.com. I do not expect to be charged for this and want it off of my credit!

Initial Business Response /* (1000, 5, 2016/05/18) */
Dear [redacted],
We have located your reference number 1076019. Your file was turned over to collections because [redacted] was unable to bill your credit card for the retail amount for the trial product sent. Your order was placed...

online from IP Address [redacted] on 03/28/2016 04:56:00 AM and your order number was [redacted]. The account was opened on a Visa with the last four digits of [redacted], with an expiration date of [redacted]
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $99.01. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

Initial Business Response /* (1000, 8, 2016/09/28) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.
Initial Consumer Rebuttal /* (2000, 10, 2016/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have done as I requested. Thank you Revdex.com.

Initial Business Response /* (1000, 5, 2015/10/28) */
Collect Pros spoke with [redacted] and provided him the order ID, the IP address from where he ordered the product and the order date. Not sure why he then makes a Revdex.com complaint. But per the FDCPA he dispute was filed and we responded in under 5...

days.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Sir or Madam,
After I received the Courtesy Notice from Collect Pros, I've tried to contact the business several times, if not more. However, NO one answered my calls.
Collect Pros claiming that I spoke with anyone at Collect Pros is a lie. I've never had a chance to talk to anyone at the business, because NO one answered my calls. The business automated phone only gave instruction as to how I may resolve and pay the money.
Collect Pros claiming that they provided me with the order ID is also a lie. It also has NOT provided me with IP address from where the product was from and the order date.
Again, I'd like to reiterate that I have NOT spoke with anyone at Collect Pros. They're lying.
[redacted]

Final Consumer Response /* (2000, 12, 2015/10/29) */
Re: Case # [redacted]
Dear [redacted],
After my response to your email regarding response from Collect Pros, I was able to communicate with [redacted], manager of Collect Pros, and resolved the issue. I was told by him that his business will close the file. Thank you for your kind assistance in resolving this matter.
Sincerely,
[redacted]
Final Business Response /* (4000, 9, 2015/10/29) */
We will reach out to[redacted] directly via phone and email to address his file. In recognition to the FDCPA, we are unable to disclose any additional information that may be rebroadcasted on any Revdex.com site.

Initial Business Response /* (1000, 5, 2016/04/06) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute...

letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/04/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2016/02/04) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.

Initial Business Response /* (1000, 8, 2015/11/11) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.

Initial Business Response /* (1000, 5, 2016/05/17) */
Dear [redacted],
We have located your reference number [redacted]. Your file was turned over to collections because [redacted] was unable to bill your credit card for the retail amount for the trial product sent. Your order was...

placed online from IP Address [redacted] on 03/12/2016 05:06:00 AM and your order number was [redacted]. The account was opened on a Visa with the last four digits of [redacted], with an expiration date of [redacted].
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $99.01. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The product sent to me was returned immediately when received. I called the number listed and left a message requesting no further product. I do not believe that I owe them any funds. My credit card company even recognized the false advertising and product process prior to my notifying them.
Final Business Response /* (4000, 9, 2016/05/18) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed receipt of the returned product and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.

Initial Business Response /* (1000, 5, 2015/06/04) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros

Initial Business Response /* (1000, 5, 2015/06/04) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they are claiming that I owe money for a magazine I didn't order and never received. when I asked why I had never received a bill from the original debtor they did not have an answer for me nor did they have proof of services rendered. I don't agree that I should have to take the time to respond to what I feel is a scam.it has been noted on many websites that this is a scam.
Final Business Response /* (4000, 9, 2015/06/05) */
Dear Customer,

Collect Pros received your dispute letter dated 06/04/2015. We have attempted to verify your debt with the prior debt holder [redacted] Magazines but have not received the required information within a reasonable period of time.
Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you. If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Final Consumer Response /* (2000, 11, 2015/06/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They could not verify debt and terminated collection efforts.

Initial Business Response /* (1000, 5, 2016/03/30) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute...

letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/04/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am happy with the response that the collection company will no longer be pursuing me for payment; however, it astounds me that it took a Revdex.com complaint to get something done. Additionally, if I hadn't thought to check the Revdex.com and see that others had had the same problem as me, I never would have thought to go against them. I may have actually just paid the amount and gone on with life. What a racket! Thank you Revdex.com for getting involved.

Initial Business Response /* (1000, 5, 2016/01/19) */
We spoke with the manufacturer who placed your account into collections. They confirmed receipt of the returned product and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has therefore been closed...

and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.

Initial Business Response /* (1000, 5, 2015/06/01) */
Dear CUSTOMER:

Collect Pros received your dispute letter dated 05/29/2015. We have attempted to verify your debt with the prior debt holder Levy 9 Consulting Magazines but have not received the required information within a reasonable...

period of time.
Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not recdeive anything further from us. Our apologies for any inconvenience this may have caused you. If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 8, 2015/06/15) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros

Initial Business Response /* (1000, 5, 2015/07/06) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't want to have to go on their website and provide ANY personal information to them. I simply want them to show the validity of this "debt." When I went onto their website today at www.collectpros/dispute and entered the ref #, a screen comes up saying the debt has been verified and that I purchased this in August 2014. There is no way to explain your circumstances either like they said I could. Unless it is identify theft, this is NOT TRUE!!
Final Business Response /* (4000, 9, 2015/07/07) */
Dear Customer,

Collect Pros received your dispute letter dated 07/03/2015. We have attempted to verify your debt with the prior debt holder[redacted] Magazines but have not received the required information within a reasonable period of time.
Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you. If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service