Collect Pros, LLC

Initial Business Response / [redacted] (1000, 5, 2016/07/12) */ Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you If you have any further questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/07/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you Revdex.com! Collect Pros has no proof that I owed [redacted] Skin money so they had to stop their efforts to collect I became suspicious of Collect Pros because their phone number, website, and collection letter all focused on how to pay with no assistance to obtain answers to questions Additionally, there were numerous complaints on the Revdex.com website concerning Collect Pros for trying to collect for several different companies that were scamming Americans The address for Collect Pros (Pierce St#Pacoima, CA 91331) pulls up numerous scam complaints on the internet Collect Pros lost their license in Colorado for suspicious activity in Florida They were fined $10,in Nevada for practicing without a licenseThey had an office in Burbank, CA prior to Nevada and are now back in California which does not require state licensing I didn't write down the dates but I recall that this company has been around for only a few years They seem to move their office around frequently Why is that? Collect Pros is a foreign LLC that lists their licensing agent in other states as Incorp Services INC These states include but are not limited to Alaska, Florida, Kansas, Arkansas, Nebraska, Louisiana, and Wyoming Each license lists the physical address of Incorp Services INC within that state I don't know what is going on here so I will ask for your help Is Collect Pros a reputable company? Who will put a stop to this? I can state as a matter of fact that [redacted] Skin is a scam! Thank you again Revdex.com! [redacted] WARNING: Use caution if you call the number on the collection notice, within a couple of days, I started getting calls from Florida and Los Angeles Be sure to cancel you credit card to stop the charges ASAP

Initial Business Response / [redacted] (1000, 5, 2016/05/06) */ Dear [redacted] , We have located your reference number [redacted] Your file was turned over to collections because [redacted] Anti-aging was unable to bill your credit card for the retail amount for the trial product sentYour order was placed online from IP Address [redacted] on 01/08/11:30:AM and your order number was [redacted] The account was opened on a [redacted] with the last four digits of ***, with an expiration date of *** Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose

Initial Business Response / [redacted] (1000, 8, 2016/03/30) */ Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/03/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) They admit there has been a mistake and confirmed that I owe nothing

Initial Business Response / [redacted] (1000, 5, 2016/01/15) */ Please provide the customer the following copy of the terms and conditions that accompanied the trial offer: Collection Policy: If I enroll in the membership or auto ship ("trial") program today, I am agreeing to be charged the trial amount advertised today and the retail amount advertised when the advertised trial period is over in for my trial product receivedIf I do not call to cancel the membership or auto ship during the trial period advertised, I am agreeing to pay the retail amount advertised for the trial product received, at the end of the advertised trial periodIf the card on file does NOT successfully authorize for that agreed upon retail amount and you have not called to cancel, the company shall be entitled to seek collection of the unpaid funds using either internal or third party collection efforts plus all costs of collection including reasonable interest, reasonable attorney's fees (if suit is filed) and reasonable collection agency fees, including but not limited to late collection fees of $ Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have read the response, but I did not sign up for the membership that is why I sent payment with gift VISAI have tried to locate the Idol Lash business telephone number since the complaint file & I come up with nothingsame for the collect prosI am afraid if I pay this collection both companies will continue to bill me for something I did not sign up forif you can provide me with the assurance & phone numbers I can personally speak with to be sure my name is off this so call membership so I am assured I wont be further billed in anywayI did not sign up for membership nor did idol lash try to contact me nor can I locate a number to make sure I am off this so called membership & personally cancel itI don't want this to be an on going process or battle for a payment that I don't feel is justifiedthis is a scam by idol companyI am upset that I have to endure this paperwork & research to resolve this matter for the company online scam to enroll people into their membership for moneyAgain, I would like to resolve this matter, but I need the assurance by all parties that once resolved I will not be notified with any further charges & this shady membership enrolment is canceled Final Business Response / [redacted] (4000, 9, 2016/01/19) */ Collect Pros has left a message with a direct line to call an agent back to discuss the matter877-400-

Initial Business Response / [redacted] (1000, 5, 2016/04/06) */ Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your accountTherefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you If you have any further questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ Our records indicate that the customer purchased this product online from [redacted] on 6/26/Order ID was [redacted] They account was opened on a MasterCard with the last four digits of 9187, with an expiration date of 01/ The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections Do they recall this purchase?

Initial Business Response / [redacted] (1000, 5, 2016/06/07) */ Dear [redacted] We have located your reference number Your file was turned over to collections because [redacted] $ [redacted] $was unable to bill your credit card for the retail amount for the trial product sentYour order was placed online from IP Address on 03/06/03:58:AM and your order number was [redacted] The account was opened on a Discover with the last four digits of ***, with an expiration date of [redacted] Your original order was a trial with tracking number [redacted] , but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear customer service, I did not receive any product! This collection notice is the only thing I have received regarding this free trialI had no information from your company therefore, no way to contact your companyI would never pay this amount of money for any creamI am again asking for this to be closed and my name removed from the collections Final Business Response / [redacted] (4000, 9, 2016/06/08) */ Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you If you have any further questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service Final Consumer Response / [redacted] (2000, 11, 2016/06/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied with the decision that future collection activity will not be necessary and any further efforts to collect on this debt are being terminated by Collect ProsIt is still upsetting that I was sent to collections and it was of no fault of mineThank you for all help resolving this matter

Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ I spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you

Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ Dear Revdex.com, We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain their particular circumstancesWe will respond within hours Thank you for your efforts Best regards, Collect Pros Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have submitted a dispute to collect pros on their website a week ago and never received a responsePlease advise further

Initial Business Response / [redacted] (1000, 5, 2016/06/21) */ Dear [redacted] , We have located your reference number Your file was turned over to collections because [redacted] $ [redacted] Skin $was unable to bill your credit card for the retail amount for the trial product sentYour order was placed online from IP Address [redacted] on 02/13/06:11:AM and your order number was [redacted] The account was opened on a Visa with the last four digits of ***, with an expiration date of [redacted] Your original order was a trial with tracking number [redacted] , but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) At no time was it clearly stated that if I didn't take specific action to cancel the trial before the day period expired, I would be on the hook for an on going subscription [redacted] Customer Care could not provide me with evidence that I agreed to any $ I agreed to only an amount less than $for shipping/handling I want this matter with [redacted] and Collect Pros to end with no further payment or harassment Final Business Response / [redacted] (1000, 16, 2016/07/13) */ Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you If you have any further questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/04/12) */ Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you If you have any further questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service

Initial Business Response / [redacted] (1000, 8, 2015/06/15) */ Dear Revdex.com, We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain their particular circumstancesWe will respond within hours Thank you for your efforts Best regards, Collect Pros Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/06/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have already tried filing a claim using the aforementioned link and it directs me to a payment link without any option of filing a dispute Final Business Response / [redacted] (4000, 12, 2015/06/23) */ Dear Customer, Collect Pros received your dispute letter dated 06/15/We have attempted to verify your debt with the prior debt holder [redacted] but have not received the required information within a reasonable period of timeTherefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect ProsYou may disregard the notice we sentYou will not received anything further from usOur apologies for any inconvenience this may have caused you If you have any questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service

Initial Business Response / [redacted] (1000, 8, 2016/03/30) */ Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/04/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ Dear Revdex.com, We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain their particular circumstancesWe will respond within hours Thank you for your efforts Best regards, Collect Pros Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept because their website does not workThey are liars!! Final Business Response / [redacted] (4000, 10, 2015/05/27) */ Dear CUSTOMER: Collect Pros received your dispute letter dated 05/22/We have attempted to verify your debt with the prior debt holder [redacted] but have not received the required information within a reasonable period of time Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect ProsYou may disregard the notice we sentOur apologies for any inconvenience this may have caused youIf you have any questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/05/27) */ Dear [redacted] We have located your reference number [redacted] Your file was turned over to collections because Allegro Anti-aging $ Brio Day and Night Serum $was unable to bill your credit card for the retail amount for the trial product sentYour order was placed online from IP Address [redacted] on 02/09/05:43:PM and your order number was [redacted] The account was opened on a Visa with the last four digits of ***, with an expiration date of 01/ Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose

Initial Business Response / [redacted] (1000, 5, 2015/05/22) */ Dear Revdex.com, We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain their particular circumstancesWe will respond within hours Thank you for your efforts Best regards, Collect Pros

Initial Business Response / [redacted] (1000, 5, 2016/06/07) */ Dear [redacted] We have located your reference number [redacted] Your file was turned over to collections because [redacted] Eye $ [redacted] Skin $was unable to bill your credit card for the retail amount for the trial product sentYour order was placed online from IP Address [redacted] on 02/24/06:12:AM and your order number was [redacted] The account was opened on a Mastercard with the last four digits of ***, with an expiration date of [redacted] Your original order was a trial with tracking number [redacted] , but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose

Initial Business Response / [redacted] (1000, 5, 2016/04/06) */ Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you If you have any further questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response due to not owing anything in the first place

Initial Business Response / [redacted] (1000, 5, 2016/07/22) */ Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your accountTherefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you If you have any further questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/07/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) The issue has been cleared and I am no longer responsible for any further debt action on the part of Collect ProsI am hoping however, that this issue will not reflect my credit score

Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ Dear Revdex.com, We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain their particular circumstancesWe will respond within hours Thank you for your efforts Best regards, Collect Pros