Collect Pros, LLC

Initial Business Response / [redacted] (1000, 5, 2016/02/01) */ Gail, Your file was turned over to collections because [redacted] was unable to bill your MasterCard credit card ending in ***, expiration date of 11/for the retail amount for the trial product sentYour order was placed online on 9/22/from IP Address [redacted] You are correct that you had a trial, but the agreement stated that after the trail period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so, but it looks like the card may have expired and your credit card on file was unable to process for that amountAnd subsequently, your file went to collections We consider this matter still open and pending payment

Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ Our records indicate that the customer purchased this product online from [redacted] on 9/16/Order ID was [redacted] They account was opened on a Visa with the last four digits of ***, with an expiration date of [redacted] The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections Do they recall this purchase?

Initial Business Response / [redacted] (1000, 5, 2015/06/01) */ Dear Revdex.com, We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain their particular circumstancesWe will respond within hours Thank you for your efforts Best regards, Collect Pros

Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ Dear Revdex.com, We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain their particular circumstancesWe will respond within hours Thank you for your efforts Best regards, Collect Pros Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have gone to their website and disputed the claim twiceBoth times I got an immediate response saying the debt was verified but there was no link or any instructions as to how I could dispute furtherThe only link was one to pay the claimAfter getting nowhere online I tried callingAll you get is a recorded messagePushing to speak to an agent just brings you back to the recording I contacted [redacted] as wellThey not only do not have any record of an account in my name, address etc., they also said they have no business or affiliation with Collect ProsThe agent I spoke with at [redacted] even mentioned others had called with the same problem and she recommended I file a complaintI've never ordered, nor received the [redacted] magazine, and according to them I did not either and do not owe them I will continue to pursue this until I get a letter from Collect Pros stating this claim is invalid and I in fact do not owe this money

Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ I am not sure why [redacted] filed a Revdex.com complaintShe has sent up paymentHer file is closed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) My contact with [redacted] 11/stated to me that my file with them was not in collection and there was no money due them, [redacted] was to followup with me an e-mail to confirm this and it was also stated by myself and [redacted] that I received no product and therefore I did not owe any amount to the collection outfit called credit pros.I was told my account with [redacted] was not nor will be on my credit report since there is nothing owing Final Business Response / [redacted] (4000, 9, 2015/11/05) */ I have personally spoken to [redacted] on 11/via the phoneShe was aware of the product and offerThe terms of the offer were re-explained and she was upset and submitted a person check for payment of the claim, but the said she was going to cancel the checkWhy is there now a Revdex.com complaintAt no time on the call was the items she states in the complaint discussed on the callAs for our dunning letter it is FDCPA compliantWe have gone ahead and confirmed with the creditor that the file is closed Final Consumer Response / [redacted] (2000, 11, 2015/11/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was upset by [redacted] request for payment on products I didn't receive and I was never notified to payWhen I realized the product I had was not [redacted] I did not forward a checkThey stood their ground for me to pay since I didn't call and cancel after the time limit had expiredI said I didn't get the products to do that and they said I needed to payI thank [redacted] for checking my account that shows as of today I owe nothing , file is closed, also thanks to the Revdex.com for their prompt actionThis situation I considered resolved

Initial Business Response / [redacted] (1000, 5, 2016/04/26) */ Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your accountTherefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros You may discard the notice that you receivedOur sincere apologies for any inconvenience this may have caused you If you have any further questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/04/12) */ Dear [redacted] , We have located your reference number Your file was turned over to collections because [redacted] $ [redacted] $was unable to bill your credit card for the retail amount for the trial product sentYour order was placed online from IP Address [redacted] on 02/18/02:39:AM and your order number was [redacted] The account was opened on a [redacted] with the last four digits of ***, with an expiration date of *** Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections

Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Dear Customer, We received your inquiry to Collect ProsIt appears that the account was closedYou may disregard the notice we sentOur apologies for any inconvenience this may have caused youYou will not receive anything further from us Sincerely, Collect Pros Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/05/20) */ Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed receipt of the returned product and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2016/01/19) */ As of 1/19/2016, Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency A letter will also be sent to the consumer confirming this We apologize for any inconvenience this may have caused you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Justice prevailed, they need to do more research before they send out bogus letters in the futurei'm glad I had my bank records proving the cancellation of chargesThank you Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ Please convey to [redacted] that we spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly Your file has therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you

Initial Business Response / [redacted] (1000, 8, 2016/07/28) */ Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Consumer Response / [redacted] (2000, 17, 2016/08/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (1000, 15, 2016/08/08) */ Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your accountTherefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you If you have any further questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/05/28) */ Dear Revdex.com, We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain their particular circumstancesWe will respond within hours Thank you for your efforts Best regards, Collect Pros

Initial Business Response / [redacted] (1000, 5, 2016/02/09) */ Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept because of what they said, That the business said they confirmed that they processed the cancellation and let Collect Pros know that they submitted the account to their agency incorrectlyAlso, my file has therefore been closed and I owe nothingThey said my credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you

Initial Business Response / [redacted] (1000, 5, 2015/11/12) */ Our records indicate that the customer purchased [redacted] online from [redacted] on 1/24/Order ID was [redacted] The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections Do they recall this purchase? Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did receive a call regarding the trial, but I did not agree to try any sort of trial for any productI have not even heard of [redacted] Even if I did order such a product I did not receive it in the mailI was also charged approximately $for this apparent trial which I did not agree toAlso there was no indication regarding cancelling said trialI do not understand how did they get hold of my personal information and subsequently charge me for a product I did not know about

Initial Business Response / [redacted] (1000, 5, 2015/11/18) */ I spoke with the manufacturer who placed your account into collectionsYour file has been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Very appreciative of the Revdex.com's efforts to address and rectify this matter as quickly as they haveI can only HOPE that the manufacturer is being totally HONEST in their response to this claim because they would NOT give me the time of day today and told me they CLOSED my file but I had to deal with the Collections Company to resolve the matter??? I want TO BE SURE that Collect Pros collection agency has also closed this account to a ZERO BALANCE OWED, and will not be soliciting or harassing us for further collection

Initial Business Response / [redacted] (1000, 5, 2016/04/06) */ We have located your reference number [redacted] Your file was turned over to collections because RVTL Anti-aging $ [redacted] $was unable to bill your credit card for the retail amount for the trial product sentYour order was placed online from IP Address [redacted] on 01/22/11:41:AM and your order number was [redacted] The account was opened on a Visa with the last four digits of ***, with an expiration date of *** Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes, have ordered the trail, but adding the recurring payment in fine print was not appropriate which I missed totally I have scourged through the house and found two boxes which I never opened as was not sure from whom I receivedJust opened one, it shows [redacted] serumThe box is from: [redacted] The other box is not opened yet, it is also from same address When checked for address it looks like a residential address rather than a business oneSo never knew who was the sender [redacted] I can return the boxes, if they provide the mailing address They should put the Recurring payments on main page and when they send the items, atleast they should have business address/business logoSo that it makes sense for us to take necessary actionRight now the only way I would be knowing about it is after opening the package, which I was hesitant as not expecting anything Final Business Response / [redacted] (1000, 16, 2016/04/27) */ Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your accountTherefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you If you have any further questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/05/17) */ Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed receipt of the returned product and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Because I owe nothing and credit was not affected

Initial Business Response / [redacted] (1000, 5, 2016/05/17) */ Dear [redacted] , We have located your reference number [redacted] Your file was turned over to collections because [redacted] Eye was unable to bill your credit card for the retail amount for the trial product sentYour order was placed online from IP Address [redacted] on 03/19/04:13:AM and your order number was [redacted] The account was opened on a Visa with the last four digits of ***, with an expiration date of *** Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I contacted the company & spoke to a representativeShe cancelled my trial & said that I owe nothingSo therefore, a payment does not need to be madeIt took a few times & efforts to make it happenSo far I have not received anymore calls or letters in the mail I thank the Revdex.com for their understanding and help in this matter Final Consumer Response / [redacted] (2000, 8, 2016/05/17) */

Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ Please be advised we are unable to look up this accountThis is a common name and unable to findWe will need more informationI need the Collect Pros reference number, customer address or email address