Collect Pros, LLC

Initial Business Response / [redacted] (1000, 5, 2016/02/09) */ Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept because of what they said, That the business said they confirmed that they processed the cancellation and let Collect Pros know that they submitted the account to their agency incorrectlyAlso, my file has therefore been closed and I owe nothingThey said my credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you

Initial Business Response / [redacted] (1000, 5, 2016/07/22) */ Dear [redacted] , We have located your reference number Your file was turned over to collections because [redacted] was unable to bill your credit card for the retail amount for the trial product sentYour order was placed online from IP Address [redacted] on 02/18/09:29:PM and your order number was [redacted] The account was opened on a [redacted] with the last four digits of [redacted] Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose

Initial Business Response / [redacted] (1000, 5, 2016/07/22) */ Dear [redacted] , We have located your reference number Your file was turned over to collections because [redacted] was unable to bill your credit card for the retail amount for the trial product sentYour order was placed online from IP Address [redacted] on 11/18/04:03:AM and your order number was [redacted] The account was opened on a Visa with the last four digits of ***, with an expiration date of [redacted] Your original order was a trial with tracking number [redacted] , but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was never informed of any full price charge if I did not cancel this order within the trial periodI was only informed of that the day I calledThey told me I should have called the day before to cancel the orderI would not know to call if I was never informedYour telephone ordering service did not allow you to speak with a representativeIt just stated that you need to pay for shipping of the free trialThe trial period evidently ended before I received the product which is obviously a planned thing since everyone else that has complained has had the same issueI called and emailed and my email response was the order was cancelledI asked if both orders were cancelled for both items since there were evidently two separate orders and I received another email stating that the order was cancelledWhen I spoke to someone they said that order had not billed but the other one had and I was refunded fully, which I wasI then cancelled the credit card to ensure there would be no more fraudulent chargesI submitted the emails on this that I receivedThis is a true scamNever was I informed of any of these outrageous chargesI will not accept anything less than complete resolutionThe package was attempted to be returned and I have a return receipt from this Final Consumer Response / [redacted] (2000, 18, 2016/08/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (1000, 16, 2016/08/08) */ Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you

Initial Business Response / [redacted] (1000, 5, 2016/03/01) */ We have several [redacted] in our systemCan the consumer please provide our reference number? It is located top right of the letter in which they received Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had emailed them and told them I was reporting them to the Revdex.com, I then received a follow up email from them telling me they had made a mistake and was closing the claim I still feel that they are not a legitimate company and are trying to scam people Final Consumer Response / [redacted] (2000, 8, 2016/03/01) */

Initial Business Response / [redacted] (1000, 5, 2016/05/06) */ Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed receipt of the returned product and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Collect Pros needs to have customer service not just an automated messageThe Anti aging cream company needs to do their job better and not send people's closed accounts to collection agenciesThat's very unprofessional

Initial Business Response / [redacted] (1000, 5, 2016/03/10) */ Revdex.com please pass this forward to [redacted] Our records indicate that the customer purchased this product online from IP [redacted] on 8/2/Order ID was [redacted] The account was opened on a VISA with the last four digits of ***, with an expiration date of 6/The confirmation email on account is [redacted] The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections Do he recall this purchase? Did someone use his credir card fraudulently? Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not recall the purchase; however, when I saw a charge on my card I called the number listed on my bank statementI told the person that answered my call that I never ordered the product, and to cancel it and stop charging my cardI saw the charge come up on my bank statement and called my bank to dispute the chargesThe suggested that I should cancel my card because these types of companies will continue to charge the accountThe bank indicated that someone was using that card without my permission and it should be closed, immediatelyThat was in June of When the charges stopped, I considered the matter settled until I received their collections letter Final Consumer Response / [redacted] (2000, 13, 2016/03/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) The resolution is satisfactory Final Business Response / [redacted] (1000, 11, 2016/03/31) */ Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you

Initial Business Response / [redacted] (1000, 5, 2016/08/08) */ Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/08/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response from Collect Pros because they worked with the original company to get my refund and get the bill taken out of collections Final Consumer Response / [redacted] (3000, 20, 2016/09/01) */ Could I please be provided with contact information for the company that sent my account information to Collect Pros? Thank you, [redacted] Final Business Response / [redacted] (4000, 22, 2016/09/02) */ Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your accountTherefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you If you have any further questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service

Initial Business Response / [redacted] (1000, 10, 2016/07/22) */ Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you If you have any further questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service

Initial Business Response / [redacted] (1000, 8, 2015/06/15) */ Dear Revdex.com, We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain their particular circumstancesWe will respond within hours Thank you for your efforts Best regards, Collect Pros Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree to the response they gave to Revdex.comIt states to go to their website and enter account number to explain particular circumstancesI did read response and do not agree to their verification of debtThere is nowhere to explain or respond to get more information, such as a request for copies of recordings, billings or any other statementsYou only find a green button to pay amountIf you try calling no one will answer, but only prompts to pay amount This is total fraudulent collection agency the police and FBI need to get involvedWhen looking up other websites on Collect Pros., I saw many, many other claims of fraudulence by Collect ProsThat they were part of the scam in collecting, and that its in several statesSomething needs to be done to close them down! [redacted]

Initial Business Response / [redacted] (1000, 8, 2016/04/20) */ Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you If you have any further questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/04/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) They did contact me and resolved my dispute I still say it is challenging to get anybody "live" (never happened) Very poor way to do business if you are a collection agency

Initial Business Response / [redacted] (1000, 5, 2015/05/22) */ Dear Revdex.com, We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain their particular circumstancesWe will respond within hours Thank you for your efforts Best regards, Collect Pros Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will not acceptCollect Pros is a scamI contacted the magazine and confirmed that I do have never bought any product from them and do not owe them anythingI have mever owed themThey even commented that they had other customers calling with same made up scamThey were also surprised anyone would spend that much in subscriptionsBecause I have confirmation from Magazine company that there was never any product purchased by me I dont need to notify Collectors Pro about any disputeI don't owe anything period Final Business Response / [redacted] (4000, 9, 2015/05/28) */ Dear CUSTOMER: Collect Pros received your dispute letter dated 05/22/We have attempted to verify your debt with the prior debt holder [redacted] Magazines but have not received the required information within a reasonable period of time Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect ProsYou may disregard the notice we sentYou will not receive anything further from usOur apologies for any inconvenience this may have caused youIf you have any questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service Final Consumer Response / [redacted] (2000, 11, 2015/06/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2016/07/12) */ Dear [redacted] , We have located your reference number Your file was turned over to collections because [redacted] $ [redacted] $was unable to bill your credit card for the retail amount for the trial product sentYour order was placed online from IP Address [redacted] on 06/02/01:30:AM and your order number was [redacted] The account was opened on a Master with the last four digits of ***, with an expiration date of [redacted] Your original order was a trial with tracking number [redacted] , but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) After researching this debt collection agency I was able to locate a cease and desist order against this company on the grounds that they are not a legitimate companyI am convinced that this is a scam, and I have found hundreds of similar complaints online Final Consumer Response / [redacted] (2000, 11, 2016/07/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (4000, 9, 2016/07/22) */ Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you If you have any further questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service

Initial Business Response / [redacted] (1000, 9, 2016/10/12) */ Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you Initial Consumer Rebuttal / [redacted] (2000, 11, 2016/10/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their responseI fill that Collect Pros and the manufacturer should have been in contact on any disputes between them and the manufacturer, also the customerI knew I did not owe this money and immediately filed a disputeI had to go to Revdex.com to resolve this issueThanks to the Revdex.com for their assistance in this matter I'm pleased with their response

Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ ***, Your file was turned over to collections Visa credit card ending in for the retail amount for the trial product sentYour order was placed online on 10/18/from IP Address [redacted] You are correct that you had a trial, but the agreement stated that after the trail period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for that amountAnd subsequently, your file went to collections We consider this matter still open and pending payment Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Product was received and payment has been sent

Initial Business Response / [redacted] (1000, 5, 2016/02/09) */ Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2016/07/12) */ Dear [redacted] , We have located your reference number Your file was turned over to collections because [redacted] was unable to bill your credit card for the retail amount for the trial product sentYour order was placed online from IP Address [redacted] on 12/15/03:56:AM and your order number was [redacted] The account was opened on a [redacted] with the last four digits of ***, with an expiration date of [redacted] Your original order was a trial with tracking number [redacted] , but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose

Initial Business Response / [redacted] (1000, 5, 2015/11/16) */ I spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2016/05/17) */ Collect Pros spoke with the manufacturer who placed your account into collections They confirmed receipt of the returned product and let Collect Pros know that they submitted your account to our agency incorrectly Your file has therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Because I owe nothing and credit was not affected

Initial Business Response / [redacted] (1000, 8, 2016/02/11) */ Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/02/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am very happy the resultThank you so much Revdex.comNow I know I should check with Revdex.com first before I deal with any company Thanks again

Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ I spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you