Collect Pros, LLC

Initial Business Response / [redacted] (1000, 5, 2016/08/08) */ Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/08/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response from Collect Pros because they worked with the original company to get my refund and get the bill taken out of collections Final Consumer Response / [redacted] (3000, 20, 2016/09/01) */ Could I please be provided with contact information for the company that sent my account information to Collect Pros? Thank you, [redacted] Final Business Response / [redacted] (4000, 22, 2016/09/02) */ Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you If you have any further questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/03/01) */ We have several [redacted] in our systemCan the consumer please provide our reference number? It is located top right of the letter in which they received Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had emailed them and told them I was reporting them to the Revdex.com, I then received a follow up email from them telling me they had made a mistake and was closing the claimI still feel that they are not a legitimate company and are trying to scam people Final Consumer Response / [redacted] (2000, 8, 2016/03/01) */

Final Consumer Response / [redacted] (2000, 10, 2016/02/29) */ On February 29' 2016, I received a notice from Collect Pros informing me that my case with them was dropped and that I have no further commitments with [redacted] Thank you for your help in this matter in bringing my complaint to a satisfactory conclusion [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/07/22) */ Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you If you have any further questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/07/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2016/04/13) */ Dear [redacted] , We have located your reference number [redacted] Your file was turned over to collections because Idol Lash was unable to bill your credit card for the retail amount for the trial product sentYour order was placed online from IP Address [redacted] on 07/30/05:12:AM and your order number was [redacted] The account was opened on a Master with the last four digits of ***, with an expiration date of [redacted] Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections Do you recall this transaction? Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) On june 4, I ordered the free trial of Idol Lash which I was told I would only be charged the for shippingthis was paidOn June 29, I called and cancelled my order as I had days to do soOn January 15, I received a collection notice from Collection Pro indicating I owed a debt for Idol lashesI contacted Idol lashes via phone and they informed me that I would need to contact collect pro re issueI asked if they had confirmation of date of purchase of trial lash and date of cancellationthey indicated they didthey provided me and informed me that my order was cancelledI then questioned why was I sent to collection pro and was informed that I needed to contact Collect Pro as this is now out of there handsI contacted Collection Pro via phone and got an automated recording indicating that any disputes could not be done via phoneI would need to go online to make my paymentI continued to get the run around by both companies which later found out that collection pro is a business run out of a homeI feel since I did contact idol lash and it was confirmed by them that my cancellation was on file I do not owe any money

Initial Business Response / [redacted] (1000, 6, 2016/02/08) */ Our records indicate that the customer purchased this product online from IP [redacted] on 8/26/Order ID was [redacted] They account was opened on a VISA with the last four digits of ***, with an expiration date of 1/ The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections Do they recall this purchase? Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/02/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) #I never have owned a Visa card with the last digits of [redacted] #The person's name listed on the order form is: [redacted] THIS IS NOT MY NAME/THIS IS NOT ME #One of my credit cards through [redacted] was hacked during this same time frameThat credit card DID NOT END in ***The bank fraud deptcleared that attempt #THIS IS another attempt to steal my identity

Initial Business Response / [redacted] (1000, 5, 2016/05/17) */ Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you If you have any further questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Would of liked a letter of settlement in writing for future reference

Initial Business Response / [redacted] (1000, 8, 2016/07/12) */ Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you If you have any further questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/07/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2016/02/01) */ Our records indicate that the customer purchased this product online from IP [redacted] on 8/9/Order ID was [redacted] They account was opened on a [redacted] with the last four digits of ***, with an expiration date of 10/ The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections Do they recall this purchase? Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not order a trial of anythingI was forced to cancel that card because of fraudulent chargesMultiple things were charged to this card that were not initiated by me, and my bank actually refunded some of these chargesIf this business is looking to collect a debt that is related to illegal purchases that were made on my card, I am questioning their motivesJudging by the Revdex.com website, I see that I am not the only consumer that is having this issue with them Final Business Response / [redacted] (4000, 9, 2016/02/02) */ Please inform the consumer that Collect Pros nor the manufacturer was aware that the [redacted] ending in [redacted] was used fraudulently Therefore, per USCS §1692(c)(1) we are advising them that any further efforts to collect on this debt are being terminated by Collect Pros They may discard the notice we sentOur apologies for any inconvenience this may have caused you If you have any further questions regarding this letter, they may contact us at the address above or at [email protected]

Initial Business Response / [redacted] (1000, 5, 2015/05/28) */ Dear Revdex.com, We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain their particular circumstancesWe will respond within hours Thank you for your efforts Best regards, Collect Pros Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I HAVE NEVER BEEN SOLICITED FOR THE STATED PRODUCT, PAID FOR THE PRODUCT IN ANY FASHION, OR RECEIVED SAID PRODUCTI SUGGEST YOU LOOK TO WHEREVER THE PRODUCT IS SUPPOSEDLY DELIVERED FOR PAYMENT AS IT IS NOT AT MY ADDRESS, ALSO I HAVE GONE TO www.collectpros.com/dispute AND THERE IS NO PROVISION TO EXPLAIN,(THERE BARKING UP THE WRONG TREE)YOU SIMPLY ENTER THE CLAIM # AND INSTANTLY A ROBO RESPONSE REPLYS Your dispute has been received We have researched the information given to us by the original debtor and have concluded that this information is correctVerification of Debt is below for your reference THERE IS NO VERIFICATION SUPPLIED AS TO WHO SUPPOSEDLY SOLD ME THE SAID PRODUCT, OR BY WHAT MEANS THEY SUPPOSEDLY CONTACTED ME TO SUPPOSEDLY SELL ME THE PRODUCT OR ANY OTHER DOCUMENTED INFORMATION RELATED TO THIS CASEFURTHER THERE IS NO WAY TO REPORT THIS AT www.collectpros.com/dispute WHICH LEADS ME TO BELEIVE collectpros IS perpetrating A CASE OF FRAUD AND THE LOCAL (Revdex.com) SHOULD REPORT IT TO THE appropriate LOCAL ATHORITIES, WHETHER STATE OR LOCAL THE (Revdex.com) WOULD KNOW BETTER THAN ME Final Consumer Response / [redacted] (2000, 11, 2015/06/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (4000, 9, 2015/06/01) */ Dear CUSTOMER: Collect Pros received your dispute letter dated 5/27/We have attempted to verify your debt with the prior debt holder [redacted] but have not received the required information within a reasonable period of timeTherefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect ProsYou may disregard the notice we sentYou will not receive anything further from usOur apologies for any inconvenience this may have caused you If you have any questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service

Initial Business Response / [redacted] (1000, 8, 2015/06/15) */ Dear Revdex.com, We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain their particular circumstancesWe will respond within hours Thank you for your efforts Best regards, Collect Pros Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did that and they responded back that it is validI have spoken to [redacted] and they say that they have NO record of me ever having a subscription

Initial Business Response / [redacted] (1000, 5, 2016/03/30) */ Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your accountTherefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you If you have any further questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want to be assured that this will not be on my credit report! I did not owe this money and have verification from my bank that the money was in fact paid! Final Business Response / [redacted] (4000, 9, 2016/04/05) */ Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your accountTherefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you If you have any further questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service

Initial Business Response / [redacted] (1000, 8, 2016/03/03) */ Dear [redacted] , Our records indicate that you purchased this product online from IP [redacted] on 10/8/Order ID was [redacted] The account was opened on a VISA with the last four digits of ***, with an expiration date of 5/The confirmation email on account is [redacted] The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections Do they recall this purchase?

Initial Business Response / [redacted] (1000, 5, 2015/06/05) */ Dear Revdex.com, We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain their particular circumstancesWe will respond within hours Thank you for your efforts Best regards, Collect Pros

Initial Business Response / [redacted] (1000, 5, 2016/02/23) */ Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate your help I just did not not want to pay for something I did not purchase I do not wish to proceed any further since they dropped the chargesHowever I would like them to send me a written statement showing they dropped the chargesThank you for your help!!!

Initial Business Response / [redacted] (1000, 5, 2016/04/14) */ Dear [redacted] , We have located your reference number Your file was turned over to collections because Idol Lash was unable to bill your credit card for the retail amount for the trial product sentYour order was placed online from IP Address [redacted] on 02/13/06:41:AM and your order number was [redacted] The account was opened on a Visa with the last four digits of ***, with an expiration date of *** Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections Sorry for the confusion on the address, we have moved all forwarding mail to the Pacoima CA address Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I paid for a sample that was $not $ I did not know I had to call within a certain period or I would be charged againThat is the problem with teasing offers like this...there should be a way to stop this legallyNot being able to talk to a english speaking representative is totally unacceptableIdol beauty should be ashamed of thenselves Final Consumer Response / [redacted] (3000, 18, 2016/05/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I accept there response half way....My goal was for them to remove the charge which they did and is great...however, I do not feel confident yet it will effect my credit rating in the future until I see a new credit report....also I do not feel confident that this will not happen to another consumerConsumers beware! Final Business Response / [redacted] (4000, 20, 2016/05/03) */ Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your accountTherefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you If you have any further questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/05/17) */ Dear [redacted] , We have located your reference number [redacted] Your file was turned over to collections because [redacted] was unable to bill your credit card for the retail amount for the trial product sentYour order was placed online from IP Address [redacted] on 03/12/05:06:AM and your order number was [redacted] The account was opened on a Visa with the last four digits of ***, with an expiration date of *** Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The product sent to me was returned immediately when receivedI called the number listed and left a message requesting no further productI do not believe that I owe them any fundsMy credit card company even recognized the advertising and product process prior to my notifying them Final Business Response / [redacted] (4000, 9, 2016/05/18) */ Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed receipt of the returned product and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you

Initial Business Response / [redacted] (1000, 5, 2016/07/12) */ Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/07/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) Since collect pros has supposedly contacted the company billing me and stating that this company had mistakenly billed me through the collect pro companyThey have agreed to drop the charges billed through collect pros.if any more harassment comes from this company I will again report it to the Revdex.comThank you very much

Initial Business Response / [redacted] (1000, 5, 2016/02/08) */ Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) THANK YOU Revdex.com!!

Initial Business Response / [redacted] (1000, 5, 2016/06/07) */ Dear [redacted] , We have located your reference number Your file was turned over to collections because [redacted] $ [redacted] $was unable to bill your credit card for the retail amount for the trial product sent Your order was placed online from IP Address on 02/25/04:54:AM and your order number was The account was opened on a Visa with the last four digits of 8545, with an expiration date of Your original order was a trial with tracking number [redacted] , but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have never purchase or received any products from this companyI have never even heard of the products that they are stating I received a free trial fromTherefore I will not be making any payment to this companyI have research to this and there are several other complaints from people with the same exact products that they did not purchase eitherI feel this is very much a scamI will not be sending any money to them Final Consumer Response / [redacted] (4200, 15, 2016/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have never purchase or received any products from this companyI have never even heard of the products that they are stating I received a free trial fromTherefore I will not be making any payment to this companyI have research to this and there are several other complaints from people with the same exact products that they did not purchase eitherI feel this is very much a scamI will not be sending any money to them Final Business Response / [redacted] (4000, 13, 2016/06/09) */ Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your accountTherefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you If you have any further questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service