Order parts Nov 15, XXXX X to weeks no delivery, attempted to make contact with the seller, no answer no call back Ordered parts for a bagger build Nov from this companyCanceled the order Jan 3, was told to three business days to process refund No refund received as of yet and it's Feb Called numerous times no answer no call back sent emails no responseFinally get someone on the phone (Derek) and he pretended that the order was shipped (Not True) Again this order was canceled on Jan 2018, on Feb two boxes show up on my door step I opened them and OH MY GOD, the quality was/is horrible it was nothing that I ordered, nothing that I could use for any type of build Items have been sent back to BAGGERS BAGSAgain this order was canceled Jan I cannot use this garbage for anything The manufacturer of this garbage should be shut down or fined heavily for putting out such a bad quality of product I am taking action against this com
Tried to return second business day I had the itemThey said I was out if return period, threatens to put my personal name and address online for oth I ordered the wrong size light so the second day I had it I called and emailed and texted it to try to contact for a returnIn that process I seen online other stores sell the same light for about half the price as the one they are overcharging forWhich definitely made me want to return not trade the item because I do not like to be price gougedI am also filing a complaint with the attorney general Office consumer protectionI told them I would report them and they said they would put my personal information name and address all over the internet lolThey sent some pretty stupid emails to me when it comes to other customers seeing thoseI offered a fair resolution if they did not want to return then adjust the price refund right the same that other stores sell olit at and they refused
Product not delivered on time, plus product wasn't finished as promised In Jan of I contacted Bagger Bags for custom parts as advertised on FBI ordered several parts Totaling and paid for the parts that dayI was told it could take up to weeks to be deliveredI was fine with that, but it took months to receiveAfter weeks I had several times I tried to contact by phone, left msgs, but no return callThen started sending emailsFinally after days I received a responseThey said the parts weren't finished but would be in soonweeks later still not hereI finally said, I need my parts or my money backThey promised it would be soonSo finally I received my parts, Mar20th of Here is the parts ordered Harley Davidson Road King Extra Stretched Gas Tank Shroud Cover Bagger - Chrome Latch Saddlebag Lids Hardware Cover Kit for Harley Touring Softail Saddlebag Lids - Harley Davidson Road King Touring Bagger Front 21" Fender - Harley Davidson St
I returned their product a month ago and they keep saying I'll get a refund but still waiting I bought a complete set of Bags including fender and tour pack with tail lights and removable bracket on Nov 1st,for $order # XXXXX I received them Nov 19th ,they were [redacted] No cut outs for speakers no drill holes for hardwarea chip in bag lid and worst of all tour pack lid mold didn't even fit the mold for hardware didn't line up.I emailed them for a return 0n Nov 20th and they (Matt G) emailed me back return them with tracking number for refund .I returned them with FedEx, Tracking # XXXXXXXXXXXX on Tuesday Nov 21st which cost me $more out of my pocket which now puts cost to $they received them back on Wed Nov 22nd and I still haven't got a refund .I have called numerous times, sent them emails and facebook messages at first they kept saying their working on it ,but now they have blocked me on facebook,they wont call me back or email me back I'm looking to get
bagger bags is the worst business I have ever come acrossI ordered a fairing for my road king, took months to get, damaged upon delivery, contacted them by e-mail and they actually called back with in an hourWas told I would have to pay for return shipping, I did, $Months went by with unreturned voice mailsThen finally some one answers the phone and says they cannot find the productSent photo of ups shipping receipt Now they will give me store credit, I told them to resend a fairingCalled once a week and was told a different story every timeOnce I got a little firm with them they blocked my phonesThey will not return my e-mailsThis ordeal started on 01/23/Today is 01/18/Yes , They [redacted] $I will do anything and everything to get even
I purchased a fender and bags for a bike and they didn't find like they were suppose toI went through the process to return and have no refund yet On April 8th I called into bagger bags llc to purchase a stretched rear fender with lights and a pair of stretched bags for our Harley motorcycleI did the order over the phone and then paid through PayPalMy order number is XXXXXGrand total was $ Around May 8th the items were received and after inspection we realized they were not exactly what was ordered and was not going to fit On May 9th I emailed in asking about a replacement for the fender since that is what we first noticed wasn't going to workThey sent me a shipping label and I sent the fender back While waiting for that we got to work on the bike again and even with the fender not being here we noticed that the bags were not going to line up eitherSo on May 18th I did a return request for the whole orderI finally received the return label on May 26th Durin
Product did not meet the description provided by customer service at the time of ordering I purchased 5" stretch bags with lids and fender with LED lights for my motorcycle This product was ordered by phone directly to customer service When I received the product and took it to my dealer to install on my bike I was told the cost to install was $ The company claims that all the extra that was needed was for the product to be painted and that it was a plug and play This was not the case A great deal of extra body work was needed and the lids do not fit the bags The LED lights for the fender are installed directly into the fender so if they ever need replacing they would need to be broken out I called customer service multiple time without an answer Finally, I reached someone and after two weeks they still did not resolve the situation I The company is insisting that I placed the order on line, and when doing so it states that the product needs extras to instal
I didnt really have that issue with my orderI palced an order with Bagger Bags on 10/7/for a set of strecthed baggers for my Roadglide and yes it came in a tad bit late (was told 3-weeks, came on the 4th week)Just got around to installing it and everything seems to be fineI mocked it up myself and it came out sickDidnt want something super stretched so I ordered some 5" kits that came with taper endsWould tell anyone to just give them a call prior to purchasing so they can answer your questions Quality of the product was good, strong fiberglass and everytime I called they answered with any questionsAlready have recommended friends to buy from them and they have bought as well
Bags purchased from Bagger Bags LLCReceived bad product and company refuses to replace or refund or even answer my emails about this issue On February 27th I purchased Bags, lids and a fender from Bagger Bags LLCThe product sat in its shipping box for a while unopened cause we were collecting parts to complete the motorcycleWe opened the parts and realized that the product was defective One of the bags in inches longer than the other one.I took pictures and contacted the customer service and I was assured that this would be taken care of and replacedI sent the pictures and had a couple back and forth emails with someone from their customer service and then the emails stoppedProduct number RFat a cost of $from my visa order #At this point I don't even want the product I just want my money back
Did not receive all of the items that I paid for Purchased items for my Harley Davidson Fatboy Lo and I received wrong items such as a right saddle bag, no latches for the lids and the lids didn't have the speaker cut out that I orderedI have called and emailed several times without any response!
I am a small business owner and had a customer buy a bag kit from these guys When the kit arrived it didn't include the main part which is the mounting frame for the fender and bags I contacted them and spoke to *** I placed the order and received an email with my invoice I waited about a days and didn't have my itemI then realized I didn't have a tracking number for the item I contacted them again and spoke to [redacted] again and was assured the item was shipping that day I waited another days and on the third contacted them to see if they had a tracking number for me I was then told that there was a mix up with my invoice That the invoice I was sent had another customers info and different part request I was told that they were fixing the issue and if I could send them my invoice and proof of purchase The next day I called to get a status I was then told that it's still being worked and they will call be back that day This is now going over a week So I called again, this time I was told that I have a new invoice number and the Item will be shipping Two more days passed and still no tracking number and no follow up call so I called them Only to be told that the item I need for my customer is no longer in stock I have known about this company for a while and have seen them on ebay many times so I checked there Funny they have multiple listings posted for sale of the same item I am needingI made a last call to them and requested a refund since they can't get me the item needed I was told by the lady that she can't give refunds that the owner (***) would have to do it She stated to me that she was texting him now to let him know I never heard from [redacted] I wrote him an email stating that I would like a refund and still haven't received a reply Luckily for me I was able to put a claim in with my bank for not receiving my item and get my money back There is no way I will ever do business with them again The kit my customer purchased is very cheaply made requires a lot of fitment prior to being painted and material is very thin Won't last to long before it cracks and breaks
Ordered bags and rear fender and when receiving them they did not fit at all to a point that u could make them work so I sent them back for a refund I purchased these parts on January 23,2018.They shipped them on march 2,and received them on march After trying to fit them on the bike the lids did not fit on the bags and the rear fenders were not cut out for dual exhaust like it was suppose to be and the lids you could get them to seal at all the way they had themSo on march I tried to call and email them about returning and no one contacted me till march on how to ship them back so on march I sent them back with tracking number [redacted] So it was shipped back within the days like they want even though they never contacted me for daysThey received the parts on march on march they contacted me and asked if I wanted different one and offered me a free headlight and I said I just wanted a refund.after that I tried calling and emailing multiple time
I returned the bags on July 16, hand-deliveredI still haven't received my refund of $ I ordered Harley bags when the bags arrive I did not expect what I received so I immediately contacted them and asked what were the return policy's and clearly they disclose that is seven days from the date we received the Bags I received the bags on July 11, and I returned the bags on July 16,hand-delivered to [redacted] which is the person that was sent to open the door Today is Nov 26,and I still haven't received my refund $ I went to there location and handle deviled to make sure that I would not have this situation Thank you for your attention to this matter, and I look forward to hearing back from youI was also told by the lady that I will receive a return receipt and yet I'm still waiting for it If you have any questions or need further information, I can be reached at XXX-XXX-XXXX or at [redacted] @gmail.com
Little to no response from any company representative regarding my original order from January I initially placed my order on January It was in regards to an advertisement on FacebookThe deal was for: Baggers FB Sales - SKU: AD 5" tapered Ends Bagger special (TODAY ONLY) Price: $SHIPPED This is the best offer we have to date and is only valid for 98-model TOURING bikesPackage deal includes: 1) Left and Right 5" Bags 2) Fender with leds installed 3) Standard stretched lids 4) Free shipping Click here to buy: http://bit.ly/2kPBzpB I was sent the bags and fender only in February and charged a shipping fee although the ad said shipping was includedThe lids were not included, nor did the fender have the LED lights installedI contacted the company via Facebook Messenger which was my primary means at the time for getting any responseThey sent me a return label and I sent everything back, and after months and multiple e-mails and Facebook me
Won't refund me my money for a return I sent back Ordered on line a headlight with my visa, never received the headlight , called company they said they had no copy of order and would reorder it, I said fine but better not get two headlights and billed twiceTwo days later got a headlight, next week got another headlight, called the company and explained, they told me to send back headlight with copies of visa billing and postal receiptDid so the very next dayFirst visa billing was dec 9th second billing was dec 18thBeen fighting with them every since , starting calling and emailing constantly and today they tell me nothing they can do for me as they don't have record of sending two headlights( visa charged twice ) they say I sent it to wrong address as they moved dec 2015( sent it to the address they gave me ) they say I sent it back a month later past return availability , really I sent it back Jan 12th, visa billed dec 9th , dec 18th , so by the time I received it by mail
Ordered bags on 2/24/Was told 2-weeks for deliveryNever deliveredCancelled orderStill no refund weeks later Placed my order on 2/24/Was told by Jared it would be about 2-weeks before delivery due to Daytona Bike weekAfter weeks I contacted company to get updateNo response to emails or phone messageI spoke with Derek, Jared, Lance, and Ashley with this company about when order would shipNever didEven had Jared text me a picture, of what was supposed to be my order shipping that next dayHe said he would send tracking number that day to meWell, after 2-more days with no response to my email for tracking numberI called again, and was told it still hasn't shipped!! At this time, weeks into it, I asked for a refundThey cancelled my order and said my money would be refunded on following MondayWe are now going on weeks past that and was told by Lance that the refund has been requested 3- times, if I don't have an email by yesterday (53/16) that he
I returned a product back to this company on 03-22-I have been waiting on a refund since with no luck I ordered saddlebags and a fender from this company on 02-21-They arrived on 03-20-2017.I test fitted the panels and they were no where close to linig up on the bike.I contacted them and they sent a shipping label, and agreed to refund me upon recieving there product back in good condition.I paid to have the bags and fender repackaged at the fedex store $it cost me.I then had to contact them after a week and a half of no word.They said they recieved them and process my refund that it would take 24-hours.I waited and no refund was issued upon contacting my bank.I then called again they said they talked to accounting and they would try to process it again.I waited another hours nothing came through agian contacting my bank.I then called agian and was assured this time it would work and regave my credit card information and waited another hours still nothing on my en
I placed an order (Order #XXXXX) with this company on July 15th, They originally mishandled the order and only charged my CC shippingI had to call them multiple times to get the payment corrected; they did and charged my credit card for the full order price I did not receive the order in weeks/now months I have made several calls, emails and chats; no response and the only time they ever called me back was initially to get my credit card info for the full purchase back this summer I have requested numerous times to cancel the order; no response I do not know what to do next other than to forfeit my purchase price as I do not want to spend more money on legal action for such a small purchase Any assistance you can provide will be greatly Appreciated! I am retired active duty military, traveled over the globe with thousands of customer service experienced; this one ranks THE worst! It is a bitter irony that we serve for companies like this to have the
Poor service, wrong item shipped to replace damaged product, months deliveryWould not refund Received bags and fender and headlight Very long wait time, fender was damagedWas offered a replacement at no chargeI specifically asked they put warranty item on the package as shipping to Canada I have to pay duty and taxes They included the entire original packing slip so I got charged duty and taxes on the entire order againThey were not willing to follow the process to help me get my money refunded so I am doing this part myself Also the replacement fender they shipped me took months and was not the same as the original one I orderedMultiple times they told me the item was shipped and it wasn'tSo I am still out with a damaged fender and a useless one I cannot use, plus I am out duty and tax charges twice This company will not give out a contact number that you can actually call and talk to someone Phone number just goes to voicemail over and over
Never bought anything from this company and I receive multiple weekly texts for chargeback charges I have never heard of or bought from this company I receive weekly texts stating chargeback chargesHarassing me at this point!
Order parts Nov 15, XXXX X to weeks no delivery, attempted to make contact with the seller, no answer no call back Ordered parts for a bagger build Nov from this companyCanceled the order Jan 3, was told to three business days to process refund No refund received as of yet and it's Feb Called numerous times no answer no call back sent emails no responseFinally get someone on the phone (Derek) and he pretended that the order was shipped (Not True) Again this order was canceled on Jan 2018, on Feb two boxes show up on my door step I opened them and OH MY GOD, the quality was/is horrible it was nothing that I ordered, nothing that I could use for any type of build Items have been sent back to BAGGERS BAGSAgain this order was canceled Jan I cannot use this garbage for anything The manufacturer of this garbage should be shut down or fined heavily for putting out such a bad quality of product I am taking action against this com
Tried to return second business day I had the itemThey said I was out if return period, threatens to put my personal name and address online for oth I ordered the wrong size light so the second day I had it I called and emailed and texted it to try to contact for a returnIn that process I seen online other stores sell the same light for about half the price as the one they are overcharging forWhich definitely made me want to return not trade the item because I do not like to be price gougedI am also filing a complaint with the attorney general Office consumer protectionI told them I would report them and they said they would put my personal information name and address all over the internet lolThey sent some pretty stupid emails to me when it comes to other customers seeing thoseI offered a fair resolution if they did not want to return then adjust the price refund right the same that other stores sell olit at and they refused
Product not delivered on time, plus product wasn't finished as promised In Jan of I contacted Bagger Bags for custom parts as advertised on FBI ordered several parts Totaling and paid for the parts that dayI was told it could take up to weeks to be deliveredI was fine with that, but it took months to receiveAfter weeks I had several times I tried to contact by phone, left msgs, but no return callThen started sending emailsFinally after days I received a responseThey said the parts weren't finished but would be in soonweeks later still not hereI finally said, I need my parts or my money backThey promised it would be soonSo finally I received my parts, Mar20th of Here is the parts ordered Harley Davidson Road King Extra Stretched Gas Tank Shroud Cover Bagger - Chrome Latch Saddlebag Lids Hardware Cover Kit for Harley Touring Softail Saddlebag Lids - Harley Davidson Road King Touring Bagger Front 21" Fender - Harley Davidson St
I returned their product a month ago and they keep saying I'll get a refund but still waiting I bought a complete set of Bags including fender and tour pack with tail lights and removable bracket on Nov 1st,for $order # XXXXX I received them Nov 19th ,they were [redacted] No cut outs for speakers no drill holes for hardwarea chip in bag lid and worst of all tour pack lid mold didn't even fit the mold for hardware didn't line up.I emailed them for a return 0n Nov 20th and they (Matt G) emailed me back return them with tracking number for refund .I returned them with FedEx, Tracking # XXXXXXXXXXXX on Tuesday Nov 21st which cost me $more out of my pocket which now puts cost to $they received them back on Wed Nov 22nd and I still haven't got a refund .I have called numerous times, sent them emails and facebook messages at first they kept saying their working on it ,but now they have blocked me on facebook,they wont call me back or email me back I'm looking to get
bagger bags is the worst business I have ever come acrossI ordered a fairing for my road king, took months to get, damaged upon delivery, contacted them by e-mail and they actually called back with in an hourWas told I would have to pay for return shipping, I did, $Months went by with unreturned voice mailsThen finally some one answers the phone and says they cannot find the productSent photo of ups shipping receipt Now they will give me store credit, I told them to resend a fairingCalled once a week and was told a different story every timeOnce I got a little firm with them they blocked my phonesThey will not return my e-mailsThis ordeal started on 01/23/Today is 01/18/Yes , They [redacted] $I will do anything and everything to get even
I purchased a fender and bags for a bike and they didn't find like they were suppose toI went through the process to return and have no refund yet On April 8th I called into bagger bags llc to purchase a stretched rear fender with lights and a pair of stretched bags for our Harley motorcycleI did the order over the phone and then paid through PayPalMy order number is XXXXXGrand total was $ Around May 8th the items were received and after inspection we realized they were not exactly what was ordered and was not going to fit On May 9th I emailed in asking about a replacement for the fender since that is what we first noticed wasn't going to workThey sent me a shipping label and I sent the fender back While waiting for that we got to work on the bike again and even with the fender not being here we noticed that the bags were not going to line up eitherSo on May 18th I did a return request for the whole orderI finally received the return label on May 26th Durin
Product did not meet the description provided by customer service at the time of ordering I purchased 5" stretch bags with lids and fender with LED lights for my motorcycle This product was ordered by phone directly to customer service When I received the product and took it to my dealer to install on my bike I was told the cost to install was $ The company claims that all the extra that was needed was for the product to be painted and that it was a plug and play This was not the case A great deal of extra body work was needed and the lids do not fit the bags The LED lights for the fender are installed directly into the fender so if they ever need replacing they would need to be broken out I called customer service multiple time without an answer Finally, I reached someone and after two weeks they still did not resolve the situation I The company is insisting that I placed the order on line, and when doing so it states that the product needs extras to instal
I didnt really have that issue with my orderI palced an order with Bagger Bags on 10/7/for a set of strecthed baggers for my Roadglide and yes it came in a tad bit late (was told 3-weeks, came on the 4th week)Just got around to installing it and everything seems to be fineI mocked it up myself and it came out sickDidnt want something super stretched so I ordered some 5" kits that came with taper endsWould tell anyone to just give them a call prior to purchasing so they can answer your questions Quality of the product was good, strong fiberglass and everytime I called they answered with any questionsAlready have recommended friends to buy from them and they have bought as well
Bags purchased from Bagger Bags LLCReceived bad product and company refuses to replace or refund or even answer my emails about this issue On February 27th I purchased Bags, lids and a fender from Bagger Bags LLCThe product sat in its shipping box for a while unopened cause we were collecting parts to complete the motorcycleWe opened the parts and realized that the product was defective One of the bags in inches longer than the other one.I took pictures and contacted the customer service and I was assured that this would be taken care of and replacedI sent the pictures and had a couple back and forth emails with someone from their customer service and then the emails stoppedProduct number RFat a cost of $from my visa order #At this point I don't even want the product I just want my money back
Did not receive all of the items that I paid for Purchased items for my Harley Davidson Fatboy Lo and I received wrong items such as a right saddle bag, no latches for the lids and the lids didn't have the speaker cut out that I orderedI have called and emailed several times without any response!
I am a small business owner and had a customer buy a bag kit from these guys When the kit arrived it didn't include the main part which is the mounting frame for the fender and bags I contacted them and spoke to *** I placed the order and received an email with my invoice I waited about a days and didn't have my itemI then realized I didn't have a tracking number for the item I contacted them again and spoke to [redacted] again and was assured the item was shipping that day I waited another days and on the third contacted them to see if they had a tracking number for me I was then told that there was a mix up with my invoice That the invoice I was sent had another customers info and different part request I was told that they were fixing the issue and if I could send them my invoice and proof of purchase The next day I called to get a status I was then told that it's still being worked and they will call be back that day This is now going over a week So I called again, this time I was told that I have a new invoice number and the Item will be shipping Two more days passed and still no tracking number and no follow up call so I called them Only to be told that the item I need for my customer is no longer in stock I have known about this company for a while and have seen them on ebay many times so I checked there Funny they have multiple listings posted for sale of the same item I am needingI made a last call to them and requested a refund since they can't get me the item needed I was told by the lady that she can't give refunds that the owner (***) would have to do it She stated to me that she was texting him now to let him know I never heard from [redacted] I wrote him an email stating that I would like a refund and still haven't received a reply Luckily for me I was able to put a claim in with my bank for not receiving my item and get my money back There is no way I will ever do business with them again The kit my customer purchased is very cheaply made requires a lot of fitment prior to being painted and material is very thin Won't last to long before it cracks and breaks
Ordered bags and rear fender and when receiving them they did not fit at all to a point that u could make them work so I sent them back for a refund I purchased these parts on January 23,2018.They shipped them on march 2,and received them on march After trying to fit them on the bike the lids did not fit on the bags and the rear fenders were not cut out for dual exhaust like it was suppose to be and the lids you could get them to seal at all the way they had themSo on march I tried to call and email them about returning and no one contacted me till march on how to ship them back so on march I sent them back with tracking number [redacted] So it was shipped back within the days like they want even though they never contacted me for daysThey received the parts on march on march they contacted me and asked if I wanted different one and offered me a free headlight and I said I just wanted a refund.after that I tried calling and emailing multiple time
I returned the bags on July 16, hand-deliveredI still haven't received my refund of $ I ordered Harley bags when the bags arrive I did not expect what I received so I immediately contacted them and asked what were the return policy's and clearly they disclose that is seven days from the date we received the Bags I received the bags on July 11, and I returned the bags on July 16,hand-delivered to [redacted] which is the person that was sent to open the door Today is Nov 26,and I still haven't received my refund $ I went to there location and handle deviled to make sure that I would not have this situation Thank you for your attention to this matter, and I look forward to hearing back from youI was also told by the lady that I will receive a return receipt and yet I'm still waiting for it If you have any questions or need further information, I can be reached at XXX-XXX-XXXX or at [redacted] @gmail.com
Little to no response from any company representative regarding my original order from January I initially placed my order on January It was in regards to an advertisement on FacebookThe deal was for: Baggers FB Sales - SKU: AD 5" tapered Ends Bagger special (TODAY ONLY) Price: $SHIPPED This is the best offer we have to date and is only valid for 98-model TOURING bikesPackage deal includes: 1) Left and Right 5" Bags 2) Fender with leds installed 3) Standard stretched lids 4) Free shipping Click here to buy: http://bit.ly/2kPBzpB I was sent the bags and fender only in February and charged a shipping fee although the ad said shipping was includedThe lids were not included, nor did the fender have the LED lights installedI contacted the company via Facebook Messenger which was my primary means at the time for getting any responseThey sent me a return label and I sent everything back, and after months and multiple e-mails and Facebook me
Won't refund me my money for a return I sent back Ordered on line a headlight with my visa, never received the headlight , called company they said they had no copy of order and would reorder it, I said fine but better not get two headlights and billed twiceTwo days later got a headlight, next week got another headlight, called the company and explained, they told me to send back headlight with copies of visa billing and postal receiptDid so the very next dayFirst visa billing was dec 9th second billing was dec 18thBeen fighting with them every since , starting calling and emailing constantly and today they tell me nothing they can do for me as they don't have record of sending two headlights( visa charged twice ) they say I sent it to wrong address as they moved dec 2015( sent it to the address they gave me ) they say I sent it back a month later past return availability , really I sent it back Jan 12th, visa billed dec 9th , dec 18th , so by the time I received it by mail
Ordered bags on 2/24/Was told 2-weeks for deliveryNever deliveredCancelled orderStill no refund weeks later Placed my order on 2/24/Was told by Jared it would be about 2-weeks before delivery due to Daytona Bike weekAfter weeks I contacted company to get updateNo response to emails or phone messageI spoke with Derek, Jared, Lance, and Ashley with this company about when order would shipNever didEven had Jared text me a picture, of what was supposed to be my order shipping that next dayHe said he would send tracking number that day to meWell, after 2-more days with no response to my email for tracking numberI called again, and was told it still hasn't shipped!! At this time, weeks into it, I asked for a refundThey cancelled my order and said my money would be refunded on following MondayWe are now going on weeks past that and was told by Lance that the refund has been requested 3- times, if I don't have an email by yesterday (53/16) that he
I returned a product back to this company on 03-22-I have been waiting on a refund since with no luck I ordered saddlebags and a fender from this company on 02-21-They arrived on 03-20-2017.I test fitted the panels and they were no where close to linig up on the bike.I contacted them and they sent a shipping label, and agreed to refund me upon recieving there product back in good condition.I paid to have the bags and fender repackaged at the fedex store $it cost me.I then had to contact them after a week and a half of no word.They said they recieved them and process my refund that it would take 24-hours.I waited and no refund was issued upon contacting my bank.I then called again they said they talked to accounting and they would try to process it again.I waited another hours nothing came through agian contacting my bank.I then called agian and was assured this time it would work and regave my credit card information and waited another hours still nothing on my en
I placed an order (Order #XXXXX) with this company on July 15th, They originally mishandled the order and only charged my CC shippingI had to call them multiple times to get the payment corrected; they did and charged my credit card for the full order price I did not receive the order in weeks/now months I have made several calls, emails and chats; no response and the only time they ever called me back was initially to get my credit card info for the full purchase back this summer I have requested numerous times to cancel the order; no response I do not know what to do next other than to forfeit my purchase price as I do not want to spend more money on legal action for such a small purchase Any assistance you can provide will be greatly Appreciated! I am retired active duty military, traveled over the globe with thousands of customer service experienced; this one ranks THE worst! It is a bitter irony that we serve for companies like this to have the
Poor service, wrong item shipped to replace damaged product, months deliveryWould not refund Received bags and fender and headlight Very long wait time, fender was damagedWas offered a replacement at no chargeI specifically asked they put warranty item on the package as shipping to Canada I have to pay duty and taxes They included the entire original packing slip so I got charged duty and taxes on the entire order againThey were not willing to follow the process to help me get my money refunded so I am doing this part myself Also the replacement fender they shipped me took months and was not the same as the original one I orderedMultiple times they told me the item was shipped and it wasn'tSo I am still out with a damaged fender and a useless one I cannot use, plus I am out duty and tax charges twice This company will not give out a contact number that you can actually call and talk to someone Phone number just goes to voicemail over and over
Never bought anything from this company and I receive multiple weekly texts for chargeback charges I have never heard of or bought from this company I receive weekly texts stating chargeback chargesHarassing me at this point!