Charged my credit card over a month ago and still have not received productDoes not answer phone or return messages
Ordered a pair of LED headlights off websiteThey charged my credit card $on 4/4/I still have not received them and they do not answer their phoneI have left at least six messages with my cell number and have not gotten a call back
I order a rear end kit I recieved the wrong lids they gave me the run around for a week until I opened a case with pay palHard to get them to answer the phone or they wouldn't return any of my emailsI'll never do business with them again
Returned product for credit/product was received on 3/8, no credit to date
Ordered rear bags/fender/side covers/tank shrouds, upon receiving products noticed an issue with fitment of side covers, called/emailed and messaged company, after explaining my problem and sending photos I was told I could return them for creditI shipped the product via UPS with a tracking slipThe shipment was signed for on the 8th of March, after numerous messages via Facebook I was informed a credit would be given, after three weeks I finally received a phone message the the company was behind and it would look into this, since this call I have left numerous messages and am not getting any return callsMy wife is calling on a daily basis
I've never received what I paid for on March X XXXXBeen promised tracking number, company currently unresponsive, still nothing
I ordered and paid $for x Harley Davidson Headlight Fairing Softail Classic Fat boy Heritage Deluxe x 9" on March 3, Product page states 2-business days to shipEmail correspondence March stated "one or two more weeks, possibly sooner" Order number Owner called me Friday April at 9:38am, told me I would have a tracking number by Monday, which I never got Company is currently non-responsive Also worthy of note is company moved to Plantation Florida
I Ordered hard bags and back fender for my motorcycle onlineThe fender did not fit and called multiple times to return it and get a refund
I received the order on 2/22/I called the company to tell them it did not fitThe company did nothingI called the next day no answer, I called multiple times with them not answeringI even called off two different numbersWhen I did get someone the company said I waited to long to returnI did argue with themthe lady I talked to just saying I waited to long and I told her I have dates and time when I did callI asked to talk to her boss and she just said he will email me which I never gotThan she finally said I will get some of my money back because there is a restocking feeI don't not believe I should have to pay for that when they gave me the wrong fit plus was rude and very unprofessionalI am still waiting on my money I have not received a penny and they have their product backI paid $and order number was XXXXX
h
I purchased a bagger kit for my vtx 1300r This company is full of lies and deception This is not a DIY kit unless you are a body shop guy None of my parts were right they were either cracked, chipped and not one piece of the kit lined up properly The owner *** *** will lie through his teeth about shipment and quality of product I was suppose to of been refunded my money and yet its been a week since they have recieved there product back and yet nothing is even pending but have been sent a authorization of funds I hold little merit to that as the company also sent me a shipping tracking info inwhich I have a internet chat which showed that fedex had no package being shipped to me in which they urged me to contact bagger bags Beware
I ordered bags for my HondaThe bags did fit bags were sent back in March I have not gotten my money back $
Baggs and rail kit for Honda VTX $purchase November 20,
Well add me to this endless list of complaints I was amazed how many customers have the exact same complaint that I experienced I purchased the fifty-five bagger set with replacement fender (extra dollars)for about bucks After I committed to this order I discovered this review of this company and was hoping the reviews to be invalid Well so much for hope After receiving my order a few weeks later, I discovered they sent me the wrong fender I received an overlay fender instead of a replacement fender I immediately called and was told a new replacement fender would be shipped that day I must admit, I was surprised when I received it within a week, BUT,,,, again they sent the wrong fender This time I received a replacement fender with built in led lights which I specifically stated I didnt want On top of that, they forgot to make the cut outs for the exhaust Now the real problem starts After several weeks I contacted the company to ask the where abouts of my fender I tried to be compassionate because it was the same week as the hurricane and I wasn't sure where in Florida this company was located and if they were effected by the storm I was told they would work on it One week, two week, etc, Every time I called, I had to go over the order as if it was the first time I ordered it I got a new excuse everytime Finally, I was told it was shipped NOT,,, two weeks later I was given a tracking number Turned out to be a *** number Several months later, I finally have the complete set minus the cutouts (I gave up on that) Now shame on me, I'm a novice and I did read there was work involved to get these fenders to look good I had nothing to compare it too since it was my first set of bags I spent days trying to line and install the set The fender was warped, not a straight line or edge on it and half the "pre marked drill holes" were missing What a "F"ing disaster but I made it fit (so I thought) Now I take the set to a well known reputable paint shop The guy's jaw hits the floor Says the bags and fender are *** A total abortion Rough, warped, air holes, weak joints, etc He would need the set for at least two weeks to get it to look good and cost me well over a grand for labor He told me he could make it look good but the set is *** and wouldn't last Great, now I'm into this set for over bucks and its got my drill holes in it What's the chance this company will make right and reimburse me my total payment? After reading these reviews, I think I know the answer and I'm not even going to waste my time on the phone with them Instead, anytime their name or add pops up, I'll dedicate my time to warn any potential buyer Shame on me, my gut told me to go with a top brand but I didn't have that kind of cash Now I'm in the hole for almost a grand and stuck with *** bags that I wont even bother putting on my bike If I lived in Florida, I'd pay this place a visit in person but unfortunately I don't Just let me know if any class action law suit gets filed and add me to the list
Just received my three piece red daymaker headlight set on 12/9/Installed it Saturday morning with in ten minutes and now I can say that it has to be the best purchase I have ever made! Lights up the roads completely and also looks extremely goodLoved the look on the lights and everyone does as wellWrote this review first thing in the morning since I feel that this company sometimes gets a bad rep for its first few customers but from what im being told, they changes all there bag molds and upgrades their quality control which Im very happy withWould definitely recommend this company to all my friendsIf you guys have any questions please send me a message ***@gmail.com
*** **
I placed an order with bagger bags for a fairing with a sound system for dollars on July to be delivered in 2-weeksnever received yet
the order number is XXXXX.they already billed credit card company and refuse to answer my messages and emails
Ordered bags on 2/24/Was told 2-weeks for deliveryNever deliveredCancelled orderStill no refund weeks later
Placed my order on 2/24/Was told by Jared it would be about 2-weeks before delivery due to Daytona Bike weekAfter weeks I contacted company to get updateNo response to emails or phone messageI spoke with Derek, Jared, Lance, and Ashley with this company about when order would shipNever didEven had Jared text me a picture, of what was supposed to be my order shipping that next dayHe said he would send tracking number that day to meWell, after 2-more days with no response to my email for tracking numberI called again, and was told it still hasn't shipped!! At this time, weeks into it, I asked for a refundThey cancelled my order and said my money would be refunded on following MondayWe are now going on weeks past that and was told by Lance that the refund has been requested 3- times, if I don't have an email by yesterday (53/16) that he
ordered bags and lids when I got the lids they was not right sent them back in aug and they will not return my items or money
On march X XXXX I ordered worth of parts for my motorcycle order number *** I received them at the end of aprilSo I took them to the shop where my bike was going to be painted and pre paired to attach all in July my guy tells me the lids and speakers to the bags does not like up and they will not workSo I called bagger bags at XXX-XXX-XXXX and they told me to send them back and they would exchange them and ask me to also include a speaker cover which I did this the first week of augustSo about weeks later called and verified they received it they said they did and was working on itSo I wait and about a month later I call before the hurricane went threw and they said they was almost done and would ship in the next few daysSo then the hurricane came threw and there has been nothing delivered back to me so I give them about weeks after the h
Sent poorly made partsCharged restock fee for return
Ordered hard saddlebag mounts for my motorcycle(Order #XXXXX) Upon receipt it was blatantly obvious that these were poorly made and in no way matched the pictures on the siteThe bolt holes on the mounts didn't even line up with each otherMounts were fabricated in a way that would make one saddlebag lean outwards
E-mailed the company that evening (April 5) with pictures of the mounts I was sentThey responded the next day to inform me that if they didn't fit, then I ordered them for the wrong bikeI know what bike I own
They gave me permission to return the mounts on April 9, but I was unable to get them shipped until the 11th due to being out-of-stateThey have a day return policy, it was shipped in
They received the mounts on the 17th according to UPSThe company would not respond to e-mails asking if they received the package until the 25thThey then informed me that they would be assessing a 25% r
I ordered a part for a motorcycle and was given different times for delivery or tracking and never received anything
First time talking with them was given a time of delivery and never received anythingGot back in touch with them and was given a second date and received nothing againNow I can not even get back in touch, they don't answer the phone or emails
I returned a product back to this company on 03-22-I have been waiting on a refund since with no luck
I ordered saddlebags and a fender from this company on 02-21-They arrived on 03-20-2017.I test fitted the panels and they were no where close to linig up on the bike.I contacted them and they sent a shipping label, and agreed to refund me upon recieving there product back in good condition.I paid to have the bags and fender repackaged at the fedex store $it cost me.I then had to contact them after a week and a half of no word.They said they recieved them and process my refund that it would take 24-hours.I waited and no refund was issued upon contacting my bank.I then called again they said they talked to accounting and they would try to process it again.I waited another hours nothing came through agian contacting my bank.I then called agian and was assured this time it would work and regave my credit card information and waited another hours still nothing on my en
I ordered a extended bagger kit, I was told it would be to weeks and it was weeks before I received itThen when I did receive it, it was damag
I ordered a extended bagger kit, I was told it would be to weeks and it was weeks before I received itThen when I did receive it, it was damagedI returned it and it told another weeks to get backI ordered the kit with double 6xspeaker lids but received 6" single round speaker lidThe body work is so bad No one around my area will work on them or paint themI have tried to get a hold of the company but they do not respondI would like to return the kit and get a refundThis has not been a very good experience for meCan someone advise me in a direction to go Thank you
Purchased item with defect received confirmation to return for warrantyReturned to them months ago, still no replacement or refund
I purchased a inch custom American Pride Daymaker Headlight from Bagger Bags on 9/1/Order number XXXXX for a total of $I used my Visa Debit card to make the purchase over the phone with their sales repItem had defects when receivedI contacted company and they advised yr warranty and that I could go ahead and use product and send it back anytime within yearsOn 6/20/i contacted the company and advised them I had some more issues arise with their product and they advised to ship the item back for a warranty replacementShipped item on 6/21/and they received it on 6/23/Countless phone calls and emails to the company with no luck on receiving a refund or replacement partI have sent them tracking info on my return several times as well as all original invoices from the purchase.Sometimes im told they cant locate my o
THE FIBERGLASS BAGS PURCHASED WERE NOT USABLE,DUE TO THE LIDS HAD EXTRA FIBERGLASS,DID NOT FIT BAGS AND THE BAGS WERE BOWED AND UNUSABLE,FENDER BAD
THE FIBERGLASS BAGS PURCHASED WERE NOT USABLE,DUE TO THE LIDS HAD EXTRA FIBERGLASS,DID NOT FIT BAGS AND THE BAGS WERE BOWED AND UNUSABLE,FENDER WERE ALSO THE FIBRGLASS WOULD HAD TO BE COMPLETELY REPAIRED AND THE LATCHES AHD SO MU BUILD UP THEY ALSO WOULD OF HAD TO BE REDONE,THE FRONT FLARES PINS WERE MESSED UP SO THEY WOULDNT ATTACH..THEY CALLED ME BACK AFTER NUMEROUS TIMES TRYING TO GET AHOLD OF THEM AND SEND PICTURES I SENT PICTURES AND NOW THEY WONT RETURN CALLS
Won't refund me my money for a return I sent back
Ordered on line a headlight with my visa, never received the headlight , called company they said they had no copy of order and would reorder it, I said fine but better not get two headlights and billed twiceTwo days later got a headlight, next week got another headlight, called the company and explained, they told me to send back headlight with copies of visa billing and postal receiptDid so the very next dayFirst visa billing was dec 9th second billing was dec 18thBeen fighting with them every since , starting calling and emailing constantly and today they tell me nothing they can do for me as they don't have record of sending two headlights( visa charged twice ) they say I sent it to wrong address as they moved dec 2015( sent it to the address they gave me ) they say I sent it back a month later past return availability , really I sent it back Jan 12th, visa billed dec 9th , dec 18th , so by the time I received it by mail
I did not receive full refund, no communication from the companyI've lost $as a result
On August 16, I ordered 5" stretched saddle bags with fender, and lights installed for a total of $The option to have lights installed was an additional $250, the bags and fender were on sale for $I received no confirmation email, no shipment notification and no receipt of purchaseThe bags arrived on August I opened the box to find the bags and fender were poorly manufacturedI immediately called and spoke with *** I explained my dissatisfaction, and that I would be returning them for a refundI was only given the address to send them to, and asked to email pictures of the issuesI received no response from that emailI shipped them on August 31, tracking number ***, $The package made it to Bagger Bags on September As of September I still hadn't received a refundWhen I called I was then informed by *** that I needed to supply a trac
Charged my credit card over a month ago and still have not received productDoes not answer phone or return messages
Ordered a pair of LED headlights off websiteThey charged my credit card $on 4/4/I still have not received them and they do not answer their phoneI have left at least six messages with my cell number and have not gotten a call back
I order a rear end kit I recieved the wrong lids they gave me the run around for a week until I opened a case with pay palHard to get them to answer the phone or they wouldn't return any of my emailsI'll never do business with them again
Returned product for credit/product was received on 3/8, no credit to date
Ordered rear bags/fender/side covers/tank shrouds, upon receiving products noticed an issue with fitment of side covers, called/emailed and messaged company, after explaining my problem and sending photos I was told I could return them for creditI shipped the product via UPS with a tracking slipThe shipment was signed for on the 8th of March, after numerous messages via Facebook I was informed a credit would be given, after three weeks I finally received a phone message the the company was behind and it would look into this, since this call I have left numerous messages and am not getting any return callsMy wife is calling on a daily basis
I've never received what I paid for on March X XXXXBeen promised tracking number, company currently unresponsive, still nothing
I ordered and paid $for x Harley Davidson Headlight Fairing Softail Classic Fat boy Heritage Deluxe x 9" on March 3, Product page states 2-business days to shipEmail correspondence March stated "one or two more weeks, possibly sooner" Order number Owner called me Friday April at 9:38am, told me I would have a tracking number by Monday, which I never got Company is currently non-responsive Also worthy of note is company moved to Plantation Florida
I Ordered hard bags and back fender for my motorcycle onlineThe fender did not fit and called multiple times to return it and get a refund
I received the order on 2/22/I called the company to tell them it did not fitThe company did nothingI called the next day no answer, I called multiple times with them not answeringI even called off two different numbersWhen I did get someone the company said I waited to long to returnI did argue with themthe lady I talked to just saying I waited to long and I told her I have dates and time when I did callI asked to talk to her boss and she just said he will email me which I never gotThan she finally said I will get some of my money back because there is a restocking feeI don't not believe I should have to pay for that when they gave me the wrong fit plus was rude and very unprofessionalI am still waiting on my money I have not received a penny and they have their product backI paid $and order number was XXXXX
h
I purchased a bagger kit for my vtx 1300r This company is full of lies and deception This is not a DIY kit unless you are a body shop guy None of my parts were right they were either cracked, chipped and not one piece of the kit lined up properly The owner *** *** will lie through his teeth about shipment and quality of product I was suppose to of been refunded my money and yet its been a week since they have recieved there product back and yet nothing is even pending but have been sent a authorization of funds I hold little merit to that as the company also sent me a shipping tracking info inwhich I have a internet chat which showed that fedex had no package being shipped to me in which they urged me to contact bagger bags Beware
I ordered bags for my HondaThe bags did fit bags were sent back in March I have not gotten my money back $
Baggs and rail kit for Honda VTX $purchase November 20,
Well add me to this endless list of complaints I was amazed how many customers have the exact same complaint that I experienced I purchased the fifty-five bagger set with replacement fender (extra dollars)for about bucks After I committed to this order I discovered this review of this company and was hoping the reviews to be invalid Well so much for hope After receiving my order a few weeks later, I discovered they sent me the wrong fender I received an overlay fender instead of a replacement fender I immediately called and was told a new replacement fender would be shipped that day I must admit, I was surprised when I received it within a week, BUT,,,, again they sent the wrong fender This time I received a replacement fender with built in led lights which I specifically stated I didnt want On top of that, they forgot to make the cut outs for the exhaust Now the real problem starts After several weeks I contacted the company to ask the where abouts of my fender I tried to be compassionate because it was the same week as the hurricane and I wasn't sure where in Florida this company was located and if they were effected by the storm I was told they would work on it One week, two week, etc, Every time I called, I had to go over the order as if it was the first time I ordered it I got a new excuse everytime Finally, I was told it was shipped NOT,,, two weeks later I was given a tracking number Turned out to be a *** number Several months later, I finally have the complete set minus the cutouts (I gave up on that) Now shame on me, I'm a novice and I did read there was work involved to get these fenders to look good I had nothing to compare it too since it was my first set of bags I spent days trying to line and install the set The fender was warped, not a straight line or edge on it and half the "pre marked drill holes" were missing What a "F"ing disaster but I made it fit (so I thought) Now I take the set to a well known reputable paint shop The guy's jaw hits the floor Says the bags and fender are *** A total abortion Rough, warped, air holes, weak joints, etc He would need the set for at least two weeks to get it to look good and cost me well over a grand for labor He told me he could make it look good but the set is *** and wouldn't last Great, now I'm into this set for over bucks and its got my drill holes in it What's the chance this company will make right and reimburse me my total payment? After reading these reviews, I think I know the answer and I'm not even going to waste my time on the phone with them Instead, anytime their name or add pops up, I'll dedicate my time to warn any potential buyer Shame on me, my gut told me to go with a top brand but I didn't have that kind of cash Now I'm in the hole for almost a grand and stuck with *** bags that I wont even bother putting on my bike If I lived in Florida, I'd pay this place a visit in person but unfortunately I don't Just let me know if any class action law suit gets filed and add me to the list
Just received my three piece red daymaker headlight set on 12/9/Installed it Saturday morning with in ten minutes and now I can say that it has to be the best purchase I have ever made! Lights up the roads completely and also looks extremely goodLoved the look on the lights and everyone does as wellWrote this review first thing in the morning since I feel that this company sometimes gets a bad rep for its first few customers but from what im being told, they changes all there bag molds and upgrades their quality control which Im very happy withWould definitely recommend this company to all my friendsIf you guys have any questions please send me a message ***@gmail.com
*** **
I placed an order with bagger bags for a fairing with a sound system for dollars on July to be delivered in 2-weeksnever received yet
the order number is XXXXX.they already billed credit card company and refuse to answer my messages and emails
Ordered bags on 2/24/Was told 2-weeks for deliveryNever deliveredCancelled orderStill no refund weeks later
Placed my order on 2/24/Was told by Jared it would be about 2-weeks before delivery due to Daytona Bike weekAfter weeks I contacted company to get updateNo response to emails or phone messageI spoke with Derek, Jared, Lance, and Ashley with this company about when order would shipNever didEven had Jared text me a picture, of what was supposed to be my order shipping that next dayHe said he would send tracking number that day to meWell, after 2-more days with no response to my email for tracking numberI called again, and was told it still hasn't shipped!! At this time, weeks into it, I asked for a refundThey cancelled my order and said my money would be refunded on following MondayWe are now going on weeks past that and was told by Lance that the refund has been requested 3- times, if I don't have an email by yesterday (53/16) that he
ordered bags and lids when I got the lids they was not right sent them back in aug and they will not return my items or money
On march X XXXX I ordered worth of parts for my motorcycle order number *** I received them at the end of aprilSo I took them to the shop where my bike was going to be painted and pre paired to attach all in July my guy tells me the lids and speakers to the bags does not like up and they will not workSo I called bagger bags at XXX-XXX-XXXX and they told me to send them back and they would exchange them and ask me to also include a speaker cover which I did this the first week of augustSo about weeks later called and verified they received it they said they did and was working on itSo I wait and about a month later I call before the hurricane went threw and they said they was almost done and would ship in the next few daysSo then the hurricane came threw and there has been nothing delivered back to me so I give them about weeks after the h
Sent poorly made partsCharged restock fee for return
Ordered hard saddlebag mounts for my motorcycle(Order #XXXXX) Upon receipt it was blatantly obvious that these were poorly made and in no way matched the pictures on the siteThe bolt holes on the mounts didn't even line up with each otherMounts were fabricated in a way that would make one saddlebag lean outwards
E-mailed the company that evening (April 5) with pictures of the mounts I was sentThey responded the next day to inform me that if they didn't fit, then I ordered them for the wrong bikeI know what bike I own
They gave me permission to return the mounts on April 9, but I was unable to get them shipped until the 11th due to being out-of-stateThey have a day return policy, it was shipped in
They received the mounts on the 17th according to UPSThe company would not respond to e-mails asking if they received the package until the 25thThey then informed me that they would be assessing a 25% r
I ordered a part for a motorcycle and was given different times for delivery or tracking and never received anything
First time talking with them was given a time of delivery and never received anythingGot back in touch with them and was given a second date and received nothing againNow I can not even get back in touch, they don't answer the phone or emails
I returned a product back to this company on 03-22-I have been waiting on a refund since with no luck
I ordered saddlebags and a fender from this company on 02-21-They arrived on 03-20-2017.I test fitted the panels and they were no where close to linig up on the bike.I contacted them and they sent a shipping label, and agreed to refund me upon recieving there product back in good condition.I paid to have the bags and fender repackaged at the fedex store $it cost me.I then had to contact them after a week and a half of no word.They said they recieved them and process my refund that it would take 24-hours.I waited and no refund was issued upon contacting my bank.I then called again they said they talked to accounting and they would try to process it again.I waited another hours nothing came through agian contacting my bank.I then called agian and was assured this time it would work and regave my credit card information and waited another hours still nothing on my en
I ordered a extended bagger kit, I was told it would be to weeks and it was weeks before I received itThen when I did receive it, it was damag
I ordered a extended bagger kit, I was told it would be to weeks and it was weeks before I received itThen when I did receive it, it was damagedI returned it and it told another weeks to get backI ordered the kit with double 6xspeaker lids but received 6" single round speaker lidThe body work is so bad No one around my area will work on them or paint themI have tried to get a hold of the company but they do not respondI would like to return the kit and get a refundThis has not been a very good experience for meCan someone advise me in a direction to go Thank you
Purchased item with defect received confirmation to return for warrantyReturned to them months ago, still no replacement or refund
I purchased a inch custom American Pride Daymaker Headlight from Bagger Bags on 9/1/Order number XXXXX for a total of $I used my Visa Debit card to make the purchase over the phone with their sales repItem had defects when receivedI contacted company and they advised yr warranty and that I could go ahead and use product and send it back anytime within yearsOn 6/20/i contacted the company and advised them I had some more issues arise with their product and they advised to ship the item back for a warranty replacementShipped item on 6/21/and they received it on 6/23/Countless phone calls and emails to the company with no luck on receiving a refund or replacement partI have sent them tracking info on my return several times as well as all original invoices from the purchase.Sometimes im told they cant locate my o
THE FIBERGLASS BAGS PURCHASED WERE NOT USABLE,DUE TO THE LIDS HAD EXTRA FIBERGLASS,DID NOT FIT BAGS AND THE BAGS WERE BOWED AND UNUSABLE,FENDER BAD
THE FIBERGLASS BAGS PURCHASED WERE NOT USABLE,DUE TO THE LIDS HAD EXTRA FIBERGLASS,DID NOT FIT BAGS AND THE BAGS WERE BOWED AND UNUSABLE,FENDER WERE ALSO THE FIBRGLASS WOULD HAD TO BE COMPLETELY REPAIRED AND THE LATCHES AHD SO MU BUILD UP THEY ALSO WOULD OF HAD TO BE REDONE,THE FRONT FLARES PINS WERE MESSED UP SO THEY WOULDNT ATTACH..THEY CALLED ME BACK AFTER NUMEROUS TIMES TRYING TO GET AHOLD OF THEM AND SEND PICTURES I SENT PICTURES AND NOW THEY WONT RETURN CALLS
Won't refund me my money for a return I sent back
Ordered on line a headlight with my visa, never received the headlight , called company they said they had no copy of order and would reorder it, I said fine but better not get two headlights and billed twiceTwo days later got a headlight, next week got another headlight, called the company and explained, they told me to send back headlight with copies of visa billing and postal receiptDid so the very next dayFirst visa billing was dec 9th second billing was dec 18thBeen fighting with them every since , starting calling and emailing constantly and today they tell me nothing they can do for me as they don't have record of sending two headlights( visa charged twice ) they say I sent it to wrong address as they moved dec 2015( sent it to the address they gave me ) they say I sent it back a month later past return availability , really I sent it back Jan 12th, visa billed dec 9th , dec 18th , so by the time I received it by mail
I did not receive full refund, no communication from the companyI've lost $as a result
On August 16, I ordered 5" stretched saddle bags with fender, and lights installed for a total of $The option to have lights installed was an additional $250, the bags and fender were on sale for $I received no confirmation email, no shipment notification and no receipt of purchaseThe bags arrived on August I opened the box to find the bags and fender were poorly manufacturedI immediately called and spoke with *** I explained my dissatisfaction, and that I would be returning them for a refundI was only given the address to send them to, and asked to email pictures of the issuesI received no response from that emailI shipped them on August 31, tracking number ***, $The package made it to Bagger Bags on September As of September I still hadn't received a refundWhen I called I was then informed by *** that I needed to supply a trac