Colony Brands, Inc.

Review: The validity of the contract must also be brought into question here as well.... "I requested to stop my card and close my account, I was transferred to a belligerent sales representative who refused to transfer me to his manager. He could not speak english well, nor assist me. these people refuse to close my account to put it in default so I can pay it and they stop charging interest (compounded.) This is the biggest joke of mail service to have ever existed and they've clearly outsourced any useful help out of the country and want to send you to a dead end conversation when you experience an unsatisfactory representative experience. This business sucks, [redacted] is a joke and needs to take notes from Amazon. All the products you sell are cheap, faux rip offs of products from everyone's yesteryear. Get a clue, fix your customer service and hire some english speaking representatives with manners. I returned an item, these people demand I pay them 20$ for no apparent reason other than "shipping" when I just spent 15$ to send it back, would gladly pay the reasonable shipping difference back but not the "20$ " they claimed it cost to ship, I shipped it I know it doesn't cost that much, etc. I can go on and on, I advise everyone to avoid this company." The customer service representative I talked to was very unpleasant, very unhelpful, and very distressing much like this whole company has been since I tried to support them properly with good patronage.Desired Settlement: I want my account closed, this practice is unlawful and unethical. I am almost mad enough to seek legal advice I just want to be left alone by this company they call me day and night and I sent there product back, paid to send it back, and they call after 8pm and before 8am, they call whenever they feel like and boast that the Revdex.com has no "authority over them and can do as they please." how is this a lawful or ethical way to conduct or encourage future business. Service like this is why the American people have lost faith in the economy, it's raw material goods, and it's customer service industry.

Business

Response:

Seventh Avenue's return policy states that the customer may receive a replacement item or a credit or refund for the merchandise price at any time if they are unhappy with an item they purchased. Ms. [redacted] returned a pair of boots she ordered in November of 2013. In keeping with its published return policy, Seventh Avenue credited Ms. [redacted] account for the merchandise price of the boots, but not for the shipping and processing charges. This information was provided to Ms. [redacted] in a telephone conversation on December 10, 2012.

Solely in the interest of resolving this complaint Seventh Avenue has credited Ms. [redacted]' account for the shipping and processing charges and related finance charges and late fees.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: My Sister ordered a mattress from Seventh Ave. for me. The mattress was sent to my address. in Colorado. The mattress started breaking down soon after I received it.The account is in my sisters name [redacted] and the account is listed under her phone # [redacted] . I called and talked to three different supervisors that handle claims. They agreed the mattress was defective. They Offered to send me a voucher to have [redacted]. pick up my mattress and take it back to Seventh Ave. and when they received the mattress they would send me a new one. I told them I was disabled and I couldn't do without my mattress for about two weeks. I also have medical equipment set up in my bedroom. I need to be able to sleep in there on a mattress.Desired Settlement: Send a new mattress with [redacted] and voucher with it to pick up the defective mattress I have.

Business

Response:

We received the correspondence from

the Revdex.com regarding order #[redacted] for the 11.5” Memory

Foam Mattress by Enso Sleep Systems received on 7/3/12. We are sorry for any

disappointment with the mattress received as a gift. Our records indicate your

first contact with us was on 7/24/13.

We apologize for any difficulty with

the return of the mattress. Our policy is to issue [redacted] pickup labels and send a

replacement product. There can be an overlap in time for pickup of one item and

delivery of the new item. [redacted] unfortunately is unable to do this

simultaneously. We’re sorry if this is an inconvenience. As a one time

courtesy, due to your medical circumstances, we will issue a replacement

mattress and allow you to dispose of the mattress in your possession, or donate

it to a charity of your choice. If you are able to donate this item please send

us a stationery Letterhead receipt from the organization stating they have

received this gift. You may send this to: <st1:place w:st="on">Seventh

Avenue, <st1:address w:st="on"><st1:street w:st="on">1112

7th Avenue, <st1:city w:st="on">Monroe,

<st1:state w:st="on">WI <st1:postalcode w:st="on">53566.

Prior to the issuance of a

replacement, we’ll need to verify your current address, as the address on the

complaint is different from our address

on file. You may contact our friendly Customer Service Staff toll

free at [redacted] anytime between 8:00am and Midnight Central Time. Please

reference the order number listed above, verify your address and a replacement

will be issued, we will be able to give you an approximate delivery date. We

appreciate the opportunity to explain and look forward to hearing from you

shortly. Sincerely, <st1:place w:st="on">Seventh

Avenue

Consumer

Response:

7 th. Ave.took care of my complaint and I am very pleased with the outcome.

Review: I ordered through a catalog sent by ASHRO to me two items. A dress and a handbag. When the items came , I was dissatisfied with the dress so I sent it back. The sales price was for the dress $79.95 and the handbag $19.95. With shipping & handling the total cost for both items came to be $116.85. The company sent me an adjusted bill in the amount of $38.15 which I questioned. I called and spoke to someone in Customer Service asking why was I being billed so much for just the handbag when it only cost $19.95 and I paid out of my pocket to have the dress sent back. I was then informed that since they paid to have both items sent to me I would still have to pay the shipping and handling on both items. I think that this is totally unfair and would appreciate it please if you would look into this matter for me. I think I am also going to send the handbag back.

Thank you kindly for your consideration in this.Desired Settlement: I would like to have this resolved as soon as possible.

Thank you very much.

Business

Response:

We received the correspondence

from the Revdex.com regarding your order #[redacted], placed 7/25/13

via phone. We are sorry for any disappointment regarding your order and

consequent return of the Symphony Dress.

Review: I bought a comforter from 7th Avenue on their website I washed it once it fell apart I contacted them and I was instructed to send it back and that is what I did. I was told that I would have a zero balance but I don't I owe the 92 now. I don't have the item I sent it back. I have no idea what my account is anymoreDesired Settlement: I want my account zeroed out and closed and also this removed from my credit report.

Business

Response:

[redacted] placed an order with Seventh Avenue on September 5, 2010. The item was returned to Seventh Avenue on October 6, 2010. At the time [redacted] indicated the reason for the return was that the item was priced too high. [redacted]’s account was credited, in accordance with Seventh Avenue’s return policy, for the merchandise price of the item. Since [redacted] did not indicate the item was damaged or defective, the shipping and processing charges were not credited.

Review: This business gave me a chose and charge account....a few months into it, I had credit left, and when I tried to use it, they requested money upfront to send order. Thats not in the contract I signed. They have voided it, according to my lawyer, and will not be getting anymore money out of me. What a scam!!Desired Settlement: Account closed and brought to zero. No way they can break contract terms...uh uh.

Business

Response:

Ms. [redacted] does not specify the company against which she has filed her complaint. However, Ginny's records indicate Ms. [redacted] has a $400 credit limit - meaning she can charge up to a total balance of $400. On December 12, 2015 Ms. [redacted] submitted an order that would have increased her account balance above her existing credit limit. After reviewing her creditworthiness, Ginny's elected to offer Ms. [redacted] the option of completing her order if she paid a portion of the order total prior to shipment. Ms. [redacted] has elected not respond to that offer. Ms. [redacted] should be aware that failure to pay the outstanding balance on her account may result in potentially adverse consequences. Specifically, if Ginny's is forced to charge the account off as a loss, that information will be furnished to the consumer reporting agencies.

Consumer

Response:

Review: I have been a customer and received a credit increase. Because I placed 2 orders and then cancelled them before they were shipped, I was denied the ability to use my credit which was available. Their response was that I placed too many orders in a short period of time, even though the orders were cancelled prior to shipment. I made 2 calls to their customer service department then credit department and was told by employee and supervisor that this is 7th Avenue's policy. I was never advised of such a policy. I said that if you wish to cancel and order prior to shipment why is customer penalized number one and number 2 why is there an option on their website to cancel an order? Doesn't the customer have the right to change their mind on an order prior to it being shipped? I have always been a good customer, paid my account on time and sometime paid more than the minimum payment and I am being treated this way. I want some resolution to this matter I am very upset. Now in order to place my correct order they are telling me I need to pay full amount upfront! Otherwise I need to wait a few weeks to try and reorder with my credit. WHAT? This is dishonest, deceitful and if this is company policy it has never been shared with me, a good customer.Desired Settlement: I am asking that I be able to process the order I have without paying in advance since I have over 194.00 in credit available with the company and also more informed info on what happens if you place an order then decide to cancel prior to shipment.

Business

Response:

Seventh Avenue's records indicate Mr. Hahn's most recent order was released without a down payment. The FACT Act of 2003 requires creditors to establish and maintain adequate policies and procedures to prevent and mitigate fraud, and past experience has demonstrated that "order velocity" is a key indicator of possible fraud. Seventh Avenue regrets the need to maintain a system check such as the one that inconvenienced Mr. [redacted] but, unfortunately, it cannot be avoided.

Review: DIRECT CHARGE HAS CHARGED ME OVER $475.00 FOR VARIOUS ACCOUNTS THAT I DID NOT OPEN NOR DID I NOT AUTHORIZE ANYONE TO OPEN THESE ACCOUNTS. I'M A VICTIM OF ID THEFT AND FRAUD. THESE ACCOUNTS ARE AS FOLLOWS. DIRECT CHARGE, ASHRO, GINNYS, GRANDPOINTE, 7TH AVENUE, MIDNIGHT VELVET, SWISS COLONY, MASON, AND MASSEYS. I CONTACTED MY BANK, BANK OF AMERICA AND THE BANK STATED THAT I WOULD HAVE TO GO AFTER THE MERCHANT TO BE REIMBURSED FOR THESE FUNDS ON ACCOUNT NUMBER [redacted]. DIRECT CHARGE STATES THAT THE ACCOUNT IS CLOSED AND THERE IS NOTHING THEY CAN DO. THIS IS DISTURBING AND MUST BE RESOLVED IN A TIMELY MANNER.Desired Settlement: I DEMAND TO BE REIMBURSED FOR THESE FRAUDULENT CHARGES IMMEDIATELY.

Business

Response:

Direct Charge is a separate entity from the other companies Mr. [redacted] lists in his complaint. Direct Charge has coded the account opened in Mr. [redacted]'s name as fraud. The information regarding the account will be deleted from his consumer credit file and he will not be liable for payment of the account.

If Mr. [redacted] is alleging that someone used his checking or credit card account without his authorization, he will need to address those allegations to the appropriate financial institutions.

My experience was the worst I have ever encountered with online shopping. Firstly, I received the clothing I ordered in a box that was sitting in the rain (I was away for the weekend). Secondly, I opened the boxed items that were in loosed plastic, although the clothes did not get wet if I had been out of town longer they would have been ruined since the box was saturated upon my arrival home from two days. Thirdly, when I tried the clothes on, on sleeve was smaller than the other, another item's material was worst in person than in the catalog or online (looked more like a rag chopped up) and the last item was not true to color as was in the catalog or online (it was going to be a present for my Mom). These clothes were too expensive for what was sent to me. I thought I was getting quality but was being scammed. I felted taken. I immediately packed the items back and mailed them back in another box of course...then realized I had to not only pay to send the items back, I had to pay Ashro for mailing the items to me. That was my first and last time dealing with such terrible customer service. Never had to pay to send anything back or pay ($25) for sending it to me.

Review: Seventh Avenue ran my credit without my authorization on 11-2014 which resulted in a hard hit on my credit profile which will not be removed until 11-2016. I am an existing customer and placed an order with their company. Their credit department in error created a new account for me, new account number without confirming if I was an existing customer. I was provided a letter by the company advising they requested the hard hit to be removed. I have tried to no avail with Experian by providing the letter to soften the hit. They will not complete it due to the Fair Debt Collection Act, obligating them to list the inquiry. I did not authorize Seventh Avenue to run my credit again. As a result of this action, my credit has been affected negatively.Desired Settlement: I am requesting Seventh Avenue to follow up with their contact person at Experian and have their hard hit softened and follow up until it is completed.

Business

Response:

The Fair Credit Reporting Act does not require consumers to "authorize" a request for a consumer credit report. The law allows creditors to request a copy of a consumer credit report in response to any consumer initiated credit transaction, including acceptance of a pre-approved offer, applying for a new account, or making a purchase on an existing account. Ms. [redacted] was an existing customer at the time the request for a consumer credit report was made and the request was made in response to a new purchase initiated by Ms. [redacted]. Nonetheless, in response to a request from Ms. [redacted] prior to this complaint, Seventh Avenue has requested deletion of the inquiry from her consumer credit report. Ms. [redacted] should note that this is simply a request and that the consumer reporting agency is not required to comply.

Consumer

Response:

Review: I placed an order with the company, Monroe & Main and cancelled the order about the 5 days after placing the order via email. I received a bill to which I sent back indicating that I never received and that the order was cancelled. Today I get a call from a nasty, rude representative telling he is putterly get me in collections. When I attempted to inform him that: 1. I cancelled the merchandise long before they shipped; 2. I never got the merchandise and that I needed a POD for the delivery. The representative proceeded to tell me I still have to pay no matter that I cancelled and never got. I asked to speak to his supervisor to which I was placed on a 20 minute, yes 20 minute, hold -- listened to music.

I called backed and spoke to 2 others, which one of them being a very helpful lady who listened to what I was saying and helped credit the order off my account.

This complaint is against the 1st representative who thought that he had that right to call a consumer and act like a bully and intimate the consumer into paying for items they never received. However, my compliments to the young lady who took the time to help me.Desired Settlement: I would like to receive a letter or bill indicating that I owe nothing to Monroe & Main. ALos I would like a letter of apology from Monroe & Main regarding the rude treatment I received from the 1st representative and that the 1st representative has either been sent back for retraining.

Consumer

Response:

Today I received a bill for the merchandise that I never received. Is this company for real. I am not paying for merchandise I never got.

Business

Response:

Ms. [redacted] account was credited to a zero balance on July 10, 2015. Monroe & Main has reviewed the conversation of July 9, 2015 and will take appropriate action with the customer service representative who spoke with Ms. [redacted]

I paid this account([redacted] in full with Ginny's in March 2010. I have request in writing in May, June, July of 2013 for this account to be deleted. Ginny's have not acknowledged my contact at all. I experienced some hardship and unemployment in 2009 and this account went to negative status. I am trying to better myself by looking for a better job opportunity. Companies look at employees consumer reports when seeking many types of jobs. This negative status is hurting my chance a better job. I am asking Ginny's to delete this account from my credit files.

Review: To whom it may concern:I am writing to you in regards the dilemma I am having with Montgomery Ward.They are stating I have not made payment in full. I have provided them withthe all the requested documentation, but they are still insisting I have notpaid. I have been in contact with their supervisor on multiple times and hehas been very disrespectful and rude. Montgomery Ward account.Please advise me what is the next course of action. Montgomery Ward has putmy account in collection for default of payment. Thank you for your time.Sincerely[redacted]Desired Settlement: I want my account zero out since I did make all payments as agreed and since I did provide all requested documentation. I also would like to have it remove from collection and credit report since I did make parent in full.

Business

Response:

Montgomery Ward offers its sincere apologies to Ms. [redacted] for the failure of its agents to respond appropriately to her concerns. When Ms. [redacted] called Ward's to dispute her missing payment, she was asked to provide documentation of the payment. Ms. [redacted] complied with the request by sending in a copy of the front and back of the check. Given this indication that Ward's had received the check (but not applied it to Ms. [redacted]'s account), a thorough investigation should have been conducted to find out where the payment was applied. Instead, Ms. [redacted] was told to provide a copy of her bank statement indicating the payment had cleared. There was no reasonable basis for this request, as Ward's records did not indicate receipt of a returned or dishonored payment. Upon receipt of Ms. [redacted]'s Revdex.com complaint, the account was placed on hold, coded to prevent any further collection activity and a comprehensive search for the payment was initiated. Ward's located the payment today and transferred it to the correct account. The account will be credited to a zero balance and any adverse information that may have been furnished to a consumer reporting agency will be deleted. Finally, a Ward's credit agent has contacted Ms. [redacted] directly to let her know the matter has been resolved.

Review: I called Montogomery Wards to place a order from a catalog I received in the mail. I spoke with a representative on Monday May 4, 2015 at 11:32a.m. (est).I placed my order. I received email messages on 5/4 (thanking me for the order), on 5/5 (order confirmation), and on 5/6 (shipment notification). The money for the order ($146.90) was taken from my account on 5/6.I checked my account on 5/6 to discover that there were charges in addition to the $146.90 that I did not authorize which sent my account into a negative balance. I promptly called customer service to dispute the charges, cancel my debit card. After speaking to the bank representative, I was informed that charges were from a Custom Body Art establishment and for hotel gambling and other charges which were rejected by my bank.On 5/7 I went into my local branch to deposit money to cover legimiate charges to my account that were pending. After informing the bank representative that my debit card had been compromised and that charges in my account were in dispute, she also mentioned casually that in the past (about a year or two), her debit card had also been compromised. She goes on to tell me that it was after placing a order with Montgomery Wards. Her fradulent charges also included hotel gambling. I think this is no coincidence. I believe an employee(s) at this company is stealing customer information for personal purchases/gambling. If my bank card had been lost or stolen I could also expect someone to commit these types of acts but when you contact a company to do business in good faith, there should be a level of trust that you should be able to have with the employee of that company to ensure that your order, card information or personal information is protected.Desired Settlement: I have filed a dispute with my banking institution and am confident that they will reverse the charges, I would like to have the cost of the lamp refunded to me for my inconvenience of having legimate charges rejected, my account overdrawn and for the time I will have to wait (10 days) for my new debit card to be received.However, more than anything, I want the individuals responsible to be terminated because of their actions and the inconvenice it is causing their customers.

Consumer

Response:

Review: This is shown on my credit report from midnight velvet,and I don't. Owe them anything I would like for this to be cleared up thank you.Desired Settlement: I want this off my reports

Business

Response:

Midnight Velvet has located an account in Ms. [redacted] name that was included in a bankruptcy filing in 2006. Midnight Velvet has not furnished information regarding the account to the consumer reporting agency since July of 2006, and is not responsible for deletion of outdated information from a consumer credit report. Deletion of outdated information is the responsibility of the consumer reporting agency that compiles a consumer credit report. Nonetheless, Midnight Velvet has sent a request to the consumer reporting agencies to have the account information deleted from Ms. [redacted]' consumer credit file. Please note that it may take 30 days or more for this change to appear on a consumer credit report.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: FRAUD. I have repeatedly disputed information for accounts I have never opened and they have not removed the erroneous information.Desired Settlement: Remove all the fraudulent account information off my FICO reports!!! I do not have ANY accounts with you nor ever heard of you or else I will sue!!!

Business

Response:

An electronic dispute notice was received on November 20, 2013 in which [redacted] alleged that these accounts were not hers. In response, the companies mailed an identity theft affidavit to her attention for her to sign and return. Upon receipt of the affidavit the companies will complete their investigation of [redacted]'s claim and inform her of their determination.

Consumer

Response:

Review: I placed an order with this company for some of there products around the 1st of Dec. 2014. I received a letter from them dated 4 Dec. 2014 telling me my credit was denied. They told me that I needed to send $96.74 by major credit card in order to deliver my order. I went online Dec. 11, 2014 and sent in the said amount using my debit card. I was also charged a $5.99 fee for paying online. I called my bank later and was told a total of $102.73 had been paid to Swiss Colony. I called Swiss Colony on 13 Dec. to check the status of my order and was told I needed to send in another $50.00 dollars before they would ship my order. I told them I had no more money to send, so please cancel my order and refund the money I had paid. Since then I have been in contact with them numerous times and have yet to get my refund. I am a disabled veteran and live on a small pension. They have really screwed up the holidays for me. The order I placed with them was meant for Christmas gifts. Now I have no gifts and no money to buy any. Can you please help me in this matter?Desired Settlement: I would like to have this order cancelled and the money I paid, $102.73 refunded.

Business

Response:

We received your correspondence from

the Revdex.com regarding order #[redacted] placed via telephone

12/3/2014.

On 10/8/2014, order # [redacted] was placed via phone for a

$50.00 gift certificate. No payments were received toward this

balance.

Our records indicate that a $50.00

gift certificate was redeemed on order #[redacted]. The order total of $146.74 was

reduced to $96.74. Your payment of $96.74 was submitted 12/12/14. On 12/13/2014

the order was cancelled.

Due to the unpaid balance for the

$50.00 gift certificate, your account reflected a refund of $46.74. We have

cancelled the $50 gift certificate to fulfill your request for a full refund. As

a courtesy, your refund

$96.74 will arrive within the next seven to twenty-one business

days.

We are not able to locate a $5.99

fee that was allegedly charged. If the payment was made through a third party

service, they would be responsible for any subsequent refund of this fee. We

accept credit and debit card payments directly for no fee. Please keep this in

mind for any possible future orders.

We hope this information is helpful

to you. We appreciate the opportunity to explain.

Review: I have purchased items for three consecutive years from this company, including last week. I went to their website and typed free in the search bar, a the words free shipping products appeared. I clicked on it and 73 items appeared under the heading free shipping items. Tonight I search this way again and found the items I wanted to purchase when I went to the "shopping cart" they had included 8.95 for shipping so I cleared it out and tried again with the same result. So I called the toll free number and was told that they have no items which ship for free. Eventually I was transferred to a "supervisor". I had to explain again what happened. I told him this was misleading information on their website. He said it was "just the way searches work" and "nothing can be done about it." When I told him that this was the third year I had been mislead and evidently charged shipping (as I evidently was last week). He said nothing could be done about it. I told him that they had fooled me three times but not again. So I canceled the ordered I was going to make tonight and told him that I would not be ordering from them in the future. He did not offer to correct the problem nor did refund any shipping to me in the past nor did he say he would make any allowance for the order I was going to place this evening.Desired Settlement: I believe this is deceptive advertising, it should be corrected at the least. I also think on the main page of the website it should clearly state that their no free shipping anyway on the site. When someone searches "free shipping products" nothing should appear in the result except maybe a statement saying that there no items on the website which are shipped free. I think I should receive the shipping charges credited back to y credit card or at least some type of discount another order.

Business

Response:

We received the correspondence from

the Revdex.com in regards to your order #[redacted] placed via

internet on 11/30/2013. We are sorry for any confusion in regards to your

search for free shipping items. We also completed the same search and find this

brings up all items that have the word free in the product name. We are sorry

if this was misinterpreted to be all free shipping

products.

Review: I looked at my credit report and noticed Ginny's said I owed them money. I found out it was actually my Father [redacted] account and they had put it on my credit report instead of mine. I called Ginny's and they Told me I had to send in a notarized letter from my father saying it was his account. I did so about a year ago and nothing had been done to get it taken off my report, and to this day it is still their.Desired Settlement: I want it taken off my credit report, an apology from corporate and I want to be compensated for the numerous times I had to call Ginny's and all the time I had to spend because of their negligence, and the damaged caused to my credit report.

Business

Response:

Ginny's has requested deletion of the account in the name of [redacted]. from all credit files as the only effective way to prevent the account from reappearing on Mr. [redacted] credit report. This change may take 30 days to appear on a consumer credit report.

Consumer

Response:

Review: I was on the seventhavenue.com website and found an item I was interested in for my daughter for Christmas- the MEEP! 2.1.2 Kids Tablet. The price is what got my attention. On one of their pages they had a listing that read as follows MEEP! 2.1.2 Kids Tablet and Accessories for $14.99 so I tried to buy it at that price and it would not let me. I called to company and they are now saying that the page is for the accessories only. In the description it talks about the tablet, even has a picture of the tablet beside the listed price. On that page it does not say anywhere excludes tablet, tablet does not qualify for this price, tablet not included in this price. It states clearly in the price listing MEEP! 2.1.2 Kids Tablet and Accessories for $14.99. I have a picture of the listing on my phone ( I am not very computer literate and could not figure out how to do the copy cut and paste attachment thing) Looking at their website now I no longer see the listing that I am talking about which leads me to believe they also seen something wrong with the way it was posted. I feel the company is giving me the run around instead of saying the page, price and description is worded in a misleading way and we will honor the price. All I can get is the item number is not listed on this page and if I scroll down it would show me the items that are included and that the tablets are sold out at this time and they will get more in around 12/10/13. I stick by the wording and listing is very misleading and confusing. Clearly it states MEEP! 2.1.2 Kids Tablet and Accessories $14.99. No where does it state the tablet is excluded, does include tablet pricing or it is strictly for the accessories for the tabletDesired Settlement: I would like them to honor the price that I found. The wording of their page is or was very misleading. Like I said no where on the page does it say that the tablet is not included, excludes tablet, tablet sold at a different price or the listing is for the accessories only. The tablet was described in the general information on the page as well as a picture of the tablet right beside the price. That is the price I understand it is listed at and they dropped the ball by not making the listing more clear as to what the price is for

Business

Response:

We received the

correspondence from the Revdex.com regarding your concerns for the

MEEP! 2.1.2 Kids Tablet and accessories. We regret the product listing for the

headphones was confusing. We have since taken steps to clarify that the listing

was in fact for the headphones only. We are sorry for any disappointment and

are in the process of issuing a $50 Gift Certificate for any inconvenience this

may have caused. This should be received via mail within the next seven to

fourteen business days. We appreciate the opportunity to explain. Sincerely,

Review: This company is harassing me daily. They call my cell phone every day damanding payment. I have told them I am paying all I can at this time. I am not working and can not pay $100 per month. Please help!

Business

Response:

Swiss Colony’s records indicate [redacted] has never spoken to a collection representative. She has never indicated that she is out of work or attempted to discuss alternative payment options. At this time, [redacted] account is seriously past due and in danger of being referred to a collection agency. In order to assist [redacted], Swiss Colony has credited her account to remove most of the late payment fees that have been assessed. This adjustment will appear on her next account statement and will bring [redacted] account current. However, [redacted] would be well served to contact Swiss Colony credit to discuss payment options before the account once again becomes delinquent.