Colony Brands, Inc.

Review: I looked at my credit report and noticed Ginny's said I owed them money. I found out it was actually my Father [redacted] account and they had put it on my credit report instead of mine. I called Ginny's and they Told me I had to send in a notarized letter from my father saying it was his account. I did so about a year ago and nothing had been done to get it taken off my report, and to this day it is still their.Desired Settlement: I want it taken off my credit report, an apology from corporate and I want to be compensated for the numerous times I had to call Ginny's and all the time I had to spend because of their negligence, and the damaged caused to my credit report.

Business

Response:

Ginny's has requested deletion of the account in the name of [redacted]. from all credit files as the only effective way to prevent the account from reappearing on Mr. [redacted] credit report. This change may take 30 days to appear on a consumer credit report.

Consumer

Response:

Review: I called Montogomery Wards to place a order from a catalog I received in the mail. I spoke with a representative on Monday May 4, 2015 at 11:32a.m. (est).I placed my order. I received email messages on 5/4 (thanking me for the order), on 5/5 (order confirmation), and on 5/6 (shipment notification). The money for the order ($146.90) was taken from my account on 5/6.I checked my account on 5/6 to discover that there were charges in addition to the $146.90 that I did not authorize which sent my account into a negative balance. I promptly called customer service to dispute the charges, cancel my debit card. After speaking to the bank representative, I was informed that charges were from a Custom Body Art establishment and for hotel gambling and other charges which were rejected by my bank.On 5/7 I went into my local branch to deposit money to cover legimiate charges to my account that were pending. After informing the bank representative that my debit card had been compromised and that charges in my account were in dispute, she also mentioned casually that in the past (about a year or two), her debit card had also been compromised. She goes on to tell me that it was after placing a order with Montgomery Wards. Her fradulent charges also included hotel gambling. I think this is no coincidence. I believe an employee(s) at this company is stealing customer information for personal purchases/gambling. If my bank card had been lost or stolen I could also expect someone to commit these types of acts but when you contact a company to do business in good faith, there should be a level of trust that you should be able to have with the employee of that company to ensure that your order, card information or personal information is protected.Desired Settlement: I have filed a dispute with my banking institution and am confident that they will reverse the charges, I would like to have the cost of the lamp refunded to me for my inconvenience of having legimate charges rejected, my account overdrawn and for the time I will have to wait (10 days) for my new debit card to be received.However, more than anything, I want the individuals responsible to be terminated because of their actions and the inconvenice it is causing their customers.

Consumer

Response:

Review: To whom it may concern:I am writing to you in regards the dilemma I am having with Montgomery Ward.They are stating I have not made payment in full. I have provided them withthe all the requested documentation, but they are still insisting I have notpaid. I have been in contact with their supervisor on multiple times and hehas been very disrespectful and rude. Montgomery Ward account.Please advise me what is the next course of action. Montgomery Ward has putmy account in collection for default of payment. Thank you for your time.Sincerely[redacted]Desired Settlement: I want my account zero out since I did make all payments as agreed and since I did provide all requested documentation. I also would like to have it remove from collection and credit report since I did make parent in full.

Business

Response:

Montgomery Ward offers its sincere apologies to Ms. [redacted] for the failure of its agents to respond appropriately to her concerns. When Ms. [redacted] called Ward's to dispute her missing payment, she was asked to provide documentation of the payment. Ms. [redacted] complied with the request by sending in a copy of the front and back of the check. Given this indication that Ward's had received the check (but not applied it to Ms. [redacted]'s account), a thorough investigation should have been conducted to find out where the payment was applied. Instead, Ms. [redacted] was told to provide a copy of her bank statement indicating the payment had cleared. There was no reasonable basis for this request, as Ward's records did not indicate receipt of a returned or dishonored payment. Upon receipt of Ms. [redacted]'s Revdex.com complaint, the account was placed on hold, coded to prevent any further collection activity and a comprehensive search for the payment was initiated. Ward's located the payment today and transferred it to the correct account. The account will be credited to a zero balance and any adverse information that may have been furnished to a consumer reporting agency will be deleted. Finally, a Ward's credit agent has contacted Ms. [redacted] directly to let her know the matter has been resolved.

Review: I placed an order with the company, Monroe & Main and cancelled the order about the 5 days after placing the order via email. I received a bill to which I sent back indicating that I never received and that the order was cancelled. Today I get a call from a nasty, rude representative telling he is putterly get me in collections. When I attempted to inform him that: 1. I cancelled the merchandise long before they shipped; 2. I never got the merchandise and that I needed a POD for the delivery. The representative proceeded to tell me I still have to pay no matter that I cancelled and never got. I asked to speak to his supervisor to which I was placed on a 20 minute, yes 20 minute, hold -- listened to music.

I called backed and spoke to 2 others, which one of them being a very helpful lady who listened to what I was saying and helped credit the order off my account.

This complaint is against the 1st representative who thought that he had that right to call a consumer and act like a bully and intimate the consumer into paying for items they never received. However, my compliments to the young lady who took the time to help me.Desired Settlement: I would like to receive a letter or bill indicating that I owe nothing to Monroe & Main. ALos I would like a letter of apology from Monroe & Main regarding the rude treatment I received from the 1st representative and that the 1st representative has either been sent back for retraining.

Consumer

Response:

Today I received a bill for the merchandise that I never received. Is this company for real. I am not paying for merchandise I never got.

Business

Response:

Ms. [redacted] account was credited to a zero balance on July 10, 2015. Monroe & Main has reviewed the conversation of July 9, 2015 and will take appropriate action with the customer service representative who spoke with Ms. [redacted]

Review: Seventh Avenue ran my credit without my authorization on 11-2014 which resulted in a hard hit on my credit profile which will not be removed until 11-2016. I am an existing customer and placed an order with their company. Their credit department in error created a new account for me, new account number without confirming if I was an existing customer. I was provided a letter by the company advising they requested the hard hit to be removed. I have tried to no avail with Experian by providing the letter to soften the hit. They will not complete it due to the Fair Debt Collection Act, obligating them to list the inquiry. I did not authorize Seventh Avenue to run my credit again. As a result of this action, my credit has been affected negatively.Desired Settlement: I am requesting Seventh Avenue to follow up with their contact person at Experian and have their hard hit softened and follow up until it is completed.

Business

Response:

The Fair Credit Reporting Act does not require consumers to "authorize" a request for a consumer credit report. The law allows creditors to request a copy of a consumer credit report in response to any consumer initiated credit transaction, including acceptance of a pre-approved offer, applying for a new account, or making a purchase on an existing account. Ms. [redacted] was an existing customer at the time the request for a consumer credit report was made and the request was made in response to a new purchase initiated by Ms. [redacted]. Nonetheless, in response to a request from Ms. [redacted] prior to this complaint, Seventh Avenue has requested deletion of the inquiry from her consumer credit report. Ms. [redacted] should note that this is simply a request and that the consumer reporting agency is not required to comply.

Consumer

Response:

Review: site accepts gift orders without checking validity of person ordering. then they send out the items, bill someone else. they don't offer to check out anything, just say sorry and we will send you a packet to try to resolve. their finance dept shows incompetence in accepting orders as gifts without checking the validity of the order.Desired Settlement: charges removed from bill set to me!!!!!

Business

Response:

Mr. [redacted] alleges that someone used his personal information to open a credit account without his knowledge or consent. An identity theft packet was sent to Mr. [redacted] on December 28, 2015. Upon receipt of the completed affidavit Seventh Avenue will make a determination of Mr. [redacted]'s claim and inform him of the result.

Review: Seventh Ave has charged off an account for which I have no knowledge of and continues to report and inaccurate balance to the credit bureaus which has hurt my ability to obtain credit. Seventh continues to verify the account with the bureaus but has failed to validated and verify the account with me and the FCRA clearly states any account that cant be verified with original documentation and signatures must be deleted from the consumers credit file Section 609 (a)(1)(A) & Section 611 (a)(1)(A). Furthermore you have failed to provide the method of verification as required under Section 611 (a) (7). Please be advised that under Section 611 (5)(A) of the FCRA - you are required to "...promptly DELETE all information which cannot be verified."

The law is very clear as to the Civil liability and the remedy available to me (Section 616 & 617) if you fail to comply with Federal Law. I am a litigious consumer and fully intend on pursuing litigation in this matter to enforce my rights under the FCRADesired Settlement: I want this unvaldiated unverified account from my report removed from all 3 reports

I submitted a Pymt via money order in the company envelope with a payment ticket. The company returned the document ripped in half. The interesting part is that 1. The payment ticket I included was ripped in half as well but it was the opposite half of the ripped money order the company returned. I know the post office would have never delivered these documents destroyed in this condition. The would've returned it to the sender. I believe the company received the Pymt and they ripped the item before noticing it was a Pymt. I took the half of the destroyed money order I received back from home at five with the purchaser's receipt and explained and they told me I'd have to pay 12.00 to have the money order replaced. I should not be held responsible for the company's negligence in handling the documents sent for Pymt.

This is in complaint to an order I placed online With Swiss Colony. On 12-17-2014 I placed an online order and used your credit. I put in all my info and the order was placed. I received an order number and an email to check my order status. Today is 12-22-2014 and I checked my status which is 3 days before Christmas and the status says not shipped requested by Christmas. So I called to check my order status and was routed several different times to be told my items have not been shipped and that I had to pay in full. My order was placed on 12-17 and 5 days later, 3 days before Christmas I am told I am not going to get the gifts I ordered and have been waiting for. I was told a letter was sent. Why on Earth would you send a letter this time of year and this close to Christmas? As of 12-22-2014 I still have not received a letter. I spoke to 3 different supervisors and not one wanted to help and only wanted to give me excuses. I asked for a call back to see if I can get these items sent to me by Christmas and Swiss Colony could not even give me the common courtesy of calling me back. I ordered these items for my family and my children and now I have to scramble and figure out something since Swiss colony does not use up to date technology to communicate. I have never in my life encountered such poor customer service.

Review: I ordered a gift to be delievered to my sister. Because the shipping address went to her they then continued to bill her. I called to rectify at least 4 times and they never called me or e-mailed me. They did tell me to fax that I would be responsible for this bill which I did, then once again because I called they said it had to be noterized. No way. Just a run around. I now have just asked that the bill be sent to me but again do not know. My sister has cancer and does not need this....I do not think a company has a right to open an account without someones permission ..Desired Settlement: They need to send this bill to me and not my sister....Not asking alot really and they are lucky/

Business

Response:

Montgomery Ward has contacted Ms. [redacted] and resolved this matter. The transfer will be reflected on Ms. [redacted] next monthly billing statement. Montgomery Ward offers its apologies for the delay in resolving this issue.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have made repeated calls to the company requesting that they correct a billing issue that was caused by their computer system which generated a new account with a new number in my name. This company reported the account that I was unaware of to the 2 credit bureaus causing them to make derogatory marks on my credit profile, thus lowering my overall credit score/worthiness. On September 23, 2014 I spoke with a [redacted], customer service initials J.S.B, who spoke to and confirmed with her supervisor [redacted] (initials D.L.G.) that the error would be corrected and I would receive a "care letter" assuring me of all of the changes, updates and corrections. As of of today November 11, 2014 I still have not received any letter from the company and the credit bureaus have not been updated. I want the information that they reported to the 3 bureaus completely retracted and deleted from my records at the bureaus and at the company Seventh Avenue itself.Desired Settlement: A letter that I can submit to the credit bureaus to correct and update my credit file at the 3 bureaus, a billing adjustment and the old account completely deleted from my records.

Business

Response:

The two

accounts opened in Ms. [redacted] name have been consolidated into one account.

The charged off account has been recalled from the collection agency, information

regarding the account has been deleted from Ms. [redacted] credit file and the

account has been credited to remove all assessed late fees. However, the balance

on the account, which predates the opening of the duplicate account, remained

due and payable. Seventh Avenue’s records indicate a payment was received on

November 20, 2014. The account now has a zero balance. Seventh Avenue regrets

any inconvenience Ms. [redacted] may have experienced as a result of this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: This company has failed to comply to federal laws in reference to FCRA and FDCPA. I have made several goodwill attempts to resolve this issue with both company and credit agency. I have not done business with this company ever. Every time I dispute this account # 515225413 with Transunion and Equifax it comes back verified. FCRA requires that you report 100% true and accurate information on a consumer file and in this case, the listing on my file is false. I have been a severe victim of fraud and have not applied for credit since 2010. Every item I have disputed on my credit report with Transunion and Equifax in reference to identity theft has been removed except this company Swiss colony/ Home@five. If this matter isn't resolve immediate upon complaining to Revdex.com. I will be seeking for damages and declaratory distress under federal law FCRA and FDCPA, such as state attorney general office, consumer financial protection bureau, and any courts in local area. I am outrage that this company continues to violate federal laws.Desired Settlement: I am requesting that this company contact Transunion and Equifax in reference to account # [redacted] in order to have this listing removed with all haste. In the event, this company does not comply. Again, I will seek legal action under the FCRA and FDCPA in order to restore my good name.

Business

Response:

Home at Five’s records indicate

an identity theft affidavit was sent to Mr. [redacted] home address in March of

2014. Mr. [redacted] was asked to complete, sign and return the affidavit,

providing information about his claim and attesting under penalty of perjury

that the claim was valid. Home at Five has not received the completed affidavit

from Mr. [redacted].

In light of the small balance on

the account and in the interest of resolving this matter, Home at Five has

elected to delete the account information from Mr. [redacted] credit file. Mr.

[redacted] should receive written confirmation of this action in the next seven

days.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I never placed and order to this compnay. They are stating that items delivered to my home which I never received in the amount of $290.00. I have dispputed with them and have gotten no response. I have sent them a notirized letter stating that this is not my account. and I never received items as they state. They are showing up on my credit burea as charge off of bad debt. Had I not looked at my credti report I would not have know about Montogery ward.... I pay my bills and this one was only for $290.00 had this been mine it would have been paid in full. I have not luck in getting info back from them. I feel this is fraud and I demannd they be removed from my credit bureaus ASAP please. I had my bank account kacked a few months back and I feel this is all related to that issue.Desired Settlement: I want this unresponsive company to be remove all lines from my crredit bureau report. I have not ordered from them and NEVER received items from them.

Business

Response:

Montgomery Ward received a completed identity theft affidavit from Ms. [redacted] on May 25, 2016 and has coded the account as fraudulent. Notice will be sent to the consumer reporting agencies to delete the account information from Ms. [redacted] credit file. This change may take up to 30 days to appear on a consumer credit report.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I tried ordering from them 1 month ago. (wards.com)Sent me letter saying they want high down payment. I never ordered.OVER RIGHT nope .............They decided to place my SS # in some one elses account, and refuse to fix it. Now they say I have to pay for notorized statement saying items are not mine. Lady said they are screwing up in new office. Says she KNOWS what happened, but I have to pay????? Well I wont. I am not paying a company money for no services.(nor paying fo there mistakes) They have no legal right to insert my social security number in some one elses account as they see fit..... I dont care what the name and address is. THIS IS MY SS # that you were obligated by law TO KEEP SAFE, and YOU DID NOT! Both I and the other account holder has contacted them and they still will not fix.Desired Settlement: I want account closed with my SS # and for you not to use it again! If every one can see what happened..................you should be able to fix. If they need notary statement I want funds to pay since this is there mistake. THERE IS no free one near me and Im not spending $50 in gas looking for one.

Business

Response:

Montgomery Ward offers its apologies to [redacted] for the error that resulted in his SSN being added to another account. Montgomery Ward received a call from the account holder on September 4, 2013 and resolved the issue. Please note that [redacted] was never asked to pay the other account, which remained in the account holder's name. Further, no information regarding the account was furnished to a consumer reporting agency.

Consumer

Response:

Review: I bought 3 items from this company totalling 169.85 all together plus the 59.85 dollars it cost me for shipping. I finally had my bill down to about 60.00 dollars, but I missed one payment and even wrote and asked if it would be ok to pay the following month and they said ok. Plus another month I was late a few days with the 20.00 dollar payment , but never saw that it get credited whick would've brought my bill down to 40.00. I have every notice and every email I sent them to prove all this. But because I missed that one payment, they closed my account after being a customer of theirs for over ten years and now my bill is 80.00 dollars. Plus I have been getting harrassed almost every day from them calling me and everytime I call back, I get a different story. So I got so fed up with it all and told them that I'll send everything back which their guarntee says I can and they even sent me the postage labels to put on the boxes to send back. Now I already know they got them back as I tracked them, plus they told me last time I talked to them which was yesterday that they have reeived them. But now their still trying to tell me that I still owe them over 28 dollars. I don't understand how that can even possible be. now trying to tell me that I wanted them expedited which I never said any such thing and I would only have said that to get them, not to send them back and I already paid for the shipping of them to me so I don't get it. I think their just trying to find ways to get out of having to pay me anything back. This has been going on for weeks and I'm really tired of it. I sent the stuff back, so I deserve my money back or I never would of sent them back. I'm tired of trying to keep doing the right thing and still get srewed over. Its not fair and I don't think they should be able to do stuff like this to people. How can I owe them money especially after someone there said they would take off one of the 20.00 late charge fees making it agian 60.00 and the total of what I sent back is 169.85?Desired Settlement: They should do whats right and send me what I'm now owed seeing I sent everything back. I'm not going to be out everything and not get nothing back. To me, that's no different then robbing someone.

Business

Response:

Our records indicate two orders were placed using the credit plan. Order #[redacted] placed 12/16/2013 for $190.85 and order #[redacted] for $128.80. Currently, the tracking of the items you have returned may show they have arrived at our processing facility; however, it can take from seven to twenty one days to be opened and entered into our data base. We have issued full credit for both orders prior to the processing.

Review: On 9/29 I received a bill from this company indicating that I had a $127.90 balance which came as a surprise as I have never bought anything from this company nor have I ever received a catalog the most I've done was visit their website. ..I was present when my mother placed an order and had it sent to my brothers address and I believe the call center rep. Got the names mixed up and instead of processing the purchase in my mother's name it was somehow processed in mine. I contacted the company immediately and not only were the reps. Extremely rude they went to the extent of saying my mom used my name which would never happen and secondly I was present when she was placing the order. I asked them to remove this from my name and the rep. Refused I was transferred to a supervisor who identified herself as "Sharon" who also accused my mother of using my name and refused to put the charges on the correct account ...I indicated that my mom could call and verify that she in fact placed the order and still nothing was done. I asked them to play back the recording of the order to verify that this indeed was the representatives error and still she refused to assist me.Desired Settlement: Place the charge on the proper account and remove me from your system!

Business

Response:

Ginny's has attempted to contact Ms. [redacted] mother regarding this issue, but has not been successful. As a result, the order has been coded as fraud and the account closed. No informaiton regarding the account has been furnished to a consumer reporting agency.

Consumer

Response:

I do not accept the response made by the business to resolve this complaint this is a lie! they have made contact and spoke with both of us ...no fraud was commited!

Review: order several products sent money order for the products you order did not get all of products I order because three of the products were no longer in stock they would not compensate for the three products out of stockDesired Settlement: money back and company should be fined

Business

Response:

We received your correspondence

from the Revdex.com regarding order #[redacted] received via mail [redacted]. We apologize for any misunderstanding regarding your

refund.

Our records indicate that you

submitted a money order in the amount of $722.00 as remittance for your order.

Once your order was adjusted to reflect the items which were no longer

available, your order total came to $225.80. This left an over payment of

$496.20.

Two previous orders were charged

to your Ginny’s credit plan which, as of 10/1/2014, had a balance of $228.79.

This balance was deducted, leaving you with a refund of $267.41. A refund check

in this amount was issued 10/13/2014 and usually arrives within seven to ten

business days.

We received a customer service

call [redacted] checking on the status of your refund. During this call, the

representative overlooked the information indicating that a check had been sent

the previous day. We regret that the correct information was not communicated to

you at the time of your call. We have forwarded information about this error to

the departments involved to prevent any future

recurrence.

We hope this information has been

helpful to you. We look forward to the opportunity to serve you better in the

future. Sincerely,Ginny’s

Review: Their tag clearly states "If for any reason you are not completely satisfied and must return this wig for exchange or refund, you may do so, provided this tag remains attached to the wig, within 30 days of the invoice date". I have contacted customer service, who tells me it cannot be returned, but gives no explanation why. Now they will not respond to my emails. I would not have purchased the product had I known it could not be returned.Desired Settlement: I just want to return the product and get my refund.

Business

Response:

We received the correspondence from

the Revdex.com regarding your concerns with returning a wig. We

have searched our data base with the information received and unfortunately are

unable to locate any active orders under your name, phone, address, or email

address. If additional information: such as the order number from the order

acknowledgement received, or account number listed on a statement is submitted,

we will continue our investigation. We look forward to a satisfactory

resolution. Sincerely, Colony Brands

I have an account with Monroe and Main (closing it effective Monday) My complaint is their billing practices. I made what I thought was a final payment for this account in February. However, I received another bill from them advising I had an $11 balance. When I called and advised I paid what they told me I owed on the account, I was advised that per California law, they can only bill a late fee to an account during a certain which which happens to fall after my billing cycle. Therefore, the $10 ($1 interest) was on the account, but was not being "billed" for this billing cycle. It is my belief that this is very deceptive as I believed I paid the balance in full. I knew there would be a late fee as I was unable to pay the full $100 in January, but thought the $65.19 I paid in February included the late fee.
To remedy this issue, M&M should advise their customer on the bill of any late fees pending on their account. Had I known this, I would have paid $75.19 and not $65.19

I have been ordering products from Midnight Velvet for several years. I received notice that I had a 5 Star rating with them and over a 3 thousand dollar credit limit. I recently ordered products and had them shipped to the address that I have always used with this company. I get a letter in the mail saying that they now have a problem with that. I called and got that resolved and received my products. I ordered more products for Mother's Day gifts not going over my available credit and ask that they charge my account. I get another letter in the mail saying that I must now pay cash for the products. What happened to my 5 star rating and available credit limit? The lady on the phone could not tell me anything but a problem with my shipment address and she didn't see anything else. why WHAT is going on. I have never missed a payment and always paid my balances out in the past. I don't want the last ordered products now and want nothing else to do with this company. I do want an answer why give me the credit then take it away without notice.