Colony Brands, Inc.

Review: I have never heard of nor did I solicit the service of this company. My fear is of invasion of privacy and ruined credit rating.Desired Settlement: Prohibit these unwanted mail-outs and help insure they in no way destroy our good credit rating and name.

Business

Response:

Through the Country Door (“Country Door”) has removed [redacted] from its mailing list. Please note that some additional mailings may be received that have been pre-placed with the post office for delivery in the next 4-6 weeks. Country Door’s records indicate [redacted]’s account was closed in November of 2012.

Review: Seventh Ave has charged off an account for which I have no knowledge of and continues to report and inaccurate balance to the credit bureaus which has hurt my ability to obtain credit. Seventh continues to verify the account with the bureaus but has failed to validated and verify the account with me and the FCRA clearly states any account that cant be verified with original documentation and signatures must be deleted from the consumers credit file Section 609 (a)(1)(A) & Section 611 (a)(1)(A). Furthermore you have failed to provide the method of verification as required under Section 611 (a) (7). Please be advised that under Section 611 (5)(A) of the FCRA - you are required to "...promptly DELETE all information which cannot be verified."

The law is very clear as to the Civil liability and the remedy available to me (Section 616 & 617) if you fail to comply with Federal Law. I am a litigious consumer and fully intend on pursuing litigation in this matter to enforce my rights under the FCRADesired Settlement: I want this unvaldiated unverified account from my report removed from all 3 reports

Review: I received another letter this one states they have asked over and over for my payment with little or no response. I called them earlier this month when I received the last letter and told them I sent in 20 this month and next month I will send in another 20 like i'm supposed to. in this letter it states my credit reputation may be the difference in getting a job a bad credit reputation could be the difference between a job and unemployment and I have 10 days to pay. when I called them a few minutes ago I told them I will not be harrassed and my payment of 20 will be in the mail next month plus stated I am reporting them for harrassment. I will not be harrassed I told them. the last time I talked to them I told them if they are going to start harrassing me I want no contact from them. if I recieve another letter or phone call I will stop paying and they won't see a dime. I am disabled and don't work.Desired Settlement: stop harrassing me

Business

Response:

Montgomery Ward's records indicate Ms. [redacted] failed to make her scheduled monthly payment on or before her May 27, 2014 due date, and has failed to bring her account current since. The chronically past due status of her account has resulted in collection calls and the assessment of late payment fees. While the late fees were properly assessed, Montgomery Ward has, as a courtesy, credited Ms. [redacted] account to remove the late payment fees. This adjustment will reduce her account balance and bring the account current. The account will remain current provided Ms. [redacted] pays the scheduled payment amount on or before her November due date.

Review: Company provides a Credit Limit but doesn't allow customer to us. I've had Montgomery Ward and Seventh Avenue accounts over 2 1/2 years with a excellent pay history. Earlier this year my charge privileges were suspended because I placed too many orders and the account had more than enough available credit. I was advised to place huge orders instead of small orders to avoid my charge privileges temporarily suspended and there is available credit. When I applied for both accounts there wasn't any stated nor in the agreement which states the condition was to place huge orders instead of small ones. I placed small orders only to realize either there was a better product, design and price difference so I would cancel order and reorder. They blame this issue on their system but I feel the company tactics is to force the customers to place huge orders. It creates a larger dollar amount spent by customer to help their bottom line. Colony Brands companies should state in the agreement that "placing numerous orders will result in temporarily suspended charging privileges".Desired Settlement: I want my charge privileges reinstated immediately for further purchases. Or If they will not reinstate the ordering privileges for further purchases, both Montgomery Ward and Seventh Avenue accounts combined, close them and send me a consolidated bill to pay in full.

Business

Response:

Seventh Avenue and its affiliates have developed policies and procedures to comply with the Red Flag requirements of the Fair and Accurate Credit Transactions (“FACT”) Act of 2003. The FACT Act requires creditors to develop and implement policies and procedures to detect, prevent and/or mitigate fraudulent activity, including identity theft. Seventh Avenue and its affiliates have determined that order velocity – numerous orders placed in a short amount of time and/or a sudden increase in account activity – is a reliable indicator of increased risk of fraud, even (actually, especially) if the activity occurs across multiple titles.

Review: I have never had an account with seventh avenue but this account is showing up on my credit report showing I owe $39 dollars, this is causing me stress and stopping me from getting approved for a home for me and my family. I have written several letters to the company with no response but the debt has not been deleted from my credit file. I have asked for proof this account is mine with no response, therefore Seventh Ave. cannot prove debt is mine.Desired Settlement: I want Seventh Ave to delete this account from my Experian credit report. Also at this time I would like for this account be deleted from Equifax and Trans Union as well.

Business

Response:

Seventh Avenue is unable to locate an account in Ms. [redacted]'s name at the address she provided. Seventh Avenue requests additional information from Ms. [redacted] to allow it to locate the account at issue, which may include the full or partial account number, previous addresses and/or previous names.

Consumer

Response:

Review: site accepts gift orders without checking validity of person ordering. then they send out the items, bill someone else. they don't offer to check out anything, just say sorry and we will send you a packet to try to resolve. their finance dept shows incompetence in accepting orders as gifts without checking the validity of the order.Desired Settlement: charges removed from bill set to me!!!!!

Business

Response:

Mr. [redacted] alleges that someone used his personal information to open a credit account without his knowledge or consent. An identity theft packet was sent to Mr. [redacted] on December 28, 2015. Upon receipt of the completed affidavit Seventh Avenue will make a determination of Mr. [redacted]'s claim and inform him of the result.

Review: Bought items from Monroe and Main with my credit account thru Monroe & Main. Made a purchase, $539.00 Credit approved.

3 days later, Dec. 4th, I attempted to buy a couple small gift items totaling 159,70 and was turned down unless I put 79.85 down. I chose the option to cancel the order. I called them to see what the problem was. They said it was because there was confusion with the Account #.

I purchased merchandise on this account one other time and paid the entire $500+ at once before the month was out.

I told them to cancel the 159.70 order, as I did not feel good about their response.

store. But they keep on checking my credit. This in itself is affecting my credit score.

If I have an account with them, why won't they honor it? This is disgraceful. I have never given them a reason to change the conditions of the purchase agreement of my account. The account has no limit. Valid since 2014.

Business

Response:

Ms. [redacted] placed an order with Monroe and Main on November 25, 2015 in the amount of $538.12, which was approved for shipment, on account number XXX-XXX-[redacted]. However, on December 3, 2015 Ms. [redacted] placed an order via the internet using account number XXX-XXX-[redacted]. Unfortunately, Ms. [redacted] pre-approved limits are not associated with that account number. In fact, no limits are attached to that account number, which resulted in Monroe and Main requesting a consumer credit report and a request for a down payment prior to shipping the order. Ms. [redacted] pre-approved limits remain in place on her existing account. Monroe and Main regrets an inconvenience Ms. [redacted] may have experienced as a result of this matter.

Consumer

Response:

This is in complaint to an order I placed online With Swiss Colony. On 12-17-2014 I placed an online order and used your credit. I put in all my info and the order was placed. I received an order number and an email to check my order status. Today is 12-22-2014 and I checked my status which is 3 days before Christmas and the status says not shipped requested by Christmas. So I called to check my order status and was routed several different times to be told my items have not been shipped and that I had to pay in full. My order was placed on 12-17 and 5 days later, 3 days before Christmas I am told I am not going to get the gifts I ordered and have been waiting for. I was told a letter was sent. Why on Earth would you send a letter this time of year and this close to Christmas? As of 12-22-2014 I still have not received a letter. I spoke to 3 different supervisors and not one wanted to help and only wanted to give me excuses. I asked for a call back to see if I can get these items sent to me by Christmas and Swiss Colony could not even give me the common courtesy of calling me back. I ordered these items for my family and my children and now I have to scramble and figure out something since Swiss colony does not use up to date technology to communicate. I have never in my life encountered such poor customer service.

I submitted a Pymt via money order in the company envelope with a payment ticket. The company returned the document ripped in half. The interesting part is that 1. The payment ticket I included was ripped in half as well but it was the opposite half of the ripped money order the company returned. I know the post office would have never delivered these documents destroyed in this condition. The would've returned it to the sender. I believe the company received the Pymt and they ripped the item before noticing it was a Pymt. I took the half of the destroyed money order I received back from home at five with the purchaser's receipt and explained and they told me I'd have to pay 12.00 to have the money order replaced. I should not be held responsible for the company's negligence in handling the documents sent for Pymt.

Review: This company has failed to comply to federal laws in reference to FCRA and FDCPA. I have made several goodwill attempts to resolve this issue with both company and credit agency. I have not done business with this company ever. Every time I dispute this account # 515225413 with Transunion and Equifax it comes back verified. FCRA requires that you report 100% true and accurate information on a consumer file and in this case, the listing on my file is false. I have been a severe victim of fraud and have not applied for credit since 2010. Every item I have disputed on my credit report with Transunion and Equifax in reference to identity theft has been removed except this company Swiss colony/ Home@five. If this matter isn't resolve immediate upon complaining to Revdex.com. I will be seeking for damages and declaratory distress under federal law FCRA and FDCPA, such as state attorney general office, consumer financial protection bureau, and any courts in local area. I am outrage that this company continues to violate federal laws.Desired Settlement: I am requesting that this company contact Transunion and Equifax in reference to account # [redacted] in order to have this listing removed with all haste. In the event, this company does not comply. Again, I will seek legal action under the FCRA and FDCPA in order to restore my good name.

Business

Response:

Home at Five’s records indicate

an identity theft affidavit was sent to Mr. [redacted] home address in March of

2014. Mr. [redacted] was asked to complete, sign and return the affidavit,

providing information about his claim and attesting under penalty of perjury

that the claim was valid. Home at Five has not received the completed affidavit

from Mr. [redacted].

In light of the small balance on

the account and in the interest of resolving this matter, Home at Five has

elected to delete the account information from Mr. [redacted] credit file. Mr.

[redacted] should receive written confirmation of this action in the next seven

days.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have made repeated calls to the company requesting that they correct a billing issue that was caused by their computer system which generated a new account with a new number in my name. This company reported the account that I was unaware of to the 2 credit bureaus causing them to make derogatory marks on my credit profile, thus lowering my overall credit score/worthiness. On September 23, 2014 I spoke with a [redacted], customer service initials J.S.B, who spoke to and confirmed with her supervisor [redacted] (initials D.L.G.) that the error would be corrected and I would receive a "care letter" assuring me of all of the changes, updates and corrections. As of of today November 11, 2014 I still have not received any letter from the company and the credit bureaus have not been updated. I want the information that they reported to the 3 bureaus completely retracted and deleted from my records at the bureaus and at the company Seventh Avenue itself.Desired Settlement: A letter that I can submit to the credit bureaus to correct and update my credit file at the 3 bureaus, a billing adjustment and the old account completely deleted from my records.

Business

Response:

The two

accounts opened in Ms. [redacted] name have been consolidated into one account.

The charged off account has been recalled from the collection agency, information

regarding the account has been deleted from Ms. [redacted] credit file and the

account has been credited to remove all assessed late fees. However, the balance

on the account, which predates the opening of the duplicate account, remained

due and payable. Seventh Avenue’s records indicate a payment was received on

November 20, 2014. The account now has a zero balance. Seventh Avenue regrets

any inconvenience Ms. [redacted] may have experienced as a result of this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I ordered a gift to be delievered to my sister. Because the shipping address went to her they then continued to bill her. I called to rectify at least 4 times and they never called me or e-mailed me. They did tell me to fax that I would be responsible for this bill which I did, then once again because I called they said it had to be noterized. No way. Just a run around. I now have just asked that the bill be sent to me but again do not know. My sister has cancer and does not need this....I do not think a company has a right to open an account without someones permission ..Desired Settlement: They need to send this bill to me and not my sister....Not asking alot really and they are lucky/

Business

Response:

Montgomery Ward has contacted Ms. [redacted] and resolved this matter. The transfer will be reflected on Ms. [redacted] next monthly billing statement. Montgomery Ward offers its apologies for the delay in resolving this issue.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I tried ordering from them 1 month ago. (wards.com)Sent me letter saying they want high down payment. I never ordered.OVER RIGHT nope .............They decided to place my SS # in some one elses account, and refuse to fix it. Now they say I have to pay for notorized statement saying items are not mine. Lady said they are screwing up in new office. Says she KNOWS what happened, but I have to pay????? Well I wont. I am not paying a company money for no services.(nor paying fo there mistakes) They have no legal right to insert my social security number in some one elses account as they see fit..... I dont care what the name and address is. THIS IS MY SS # that you were obligated by law TO KEEP SAFE, and YOU DID NOT! Both I and the other account holder has contacted them and they still will not fix.Desired Settlement: I want account closed with my SS # and for you not to use it again! If every one can see what happened..................you should be able to fix. If they need notary statement I want funds to pay since this is there mistake. THERE IS no free one near me and Im not spending $50 in gas looking for one.

Business

Response:

Montgomery Ward offers its apologies to [redacted] for the error that resulted in his SSN being added to another account. Montgomery Ward received a call from the account holder on September 4, 2013 and resolved the issue. Please note that [redacted] was never asked to pay the other account, which remained in the account holder's name. Further, no information regarding the account was furnished to a consumer reporting agency.

Consumer

Response:

Review: I never placed and order to this compnay. They are stating that items delivered to my home which I never received in the amount of $290.00. I have dispputed with them and have gotten no response. I have sent them a notirized letter stating that this is not my account. and I never received items as they state. They are showing up on my credit burea as charge off of bad debt. Had I not looked at my credti report I would not have know about Montogery ward.... I pay my bills and this one was only for $290.00 had this been mine it would have been paid in full. I have not luck in getting info back from them. I feel this is fraud and I demannd they be removed from my credit bureaus ASAP please. I had my bank account kacked a few months back and I feel this is all related to that issue.Desired Settlement: I want this unresponsive company to be remove all lines from my crredit bureau report. I have not ordered from them and NEVER received items from them.

Business

Response:

Montgomery Ward received a completed identity theft affidavit from Ms. [redacted] on May 25, 2016 and has coded the account as fraudulent. Notice will be sent to the consumer reporting agencies to delete the account information from Ms. [redacted] credit file. This change may take up to 30 days to appear on a consumer credit report.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Their tag clearly states "If for any reason you are not completely satisfied and must return this wig for exchange or refund, you may do so, provided this tag remains attached to the wig, within 30 days of the invoice date". I have contacted customer service, who tells me it cannot be returned, but gives no explanation why. Now they will not respond to my emails. I would not have purchased the product had I known it could not be returned.Desired Settlement: I just want to return the product and get my refund.

Business

Response:

We received the correspondence from

the Revdex.com regarding your concerns with returning a wig. We

have searched our data base with the information received and unfortunately are

unable to locate any active orders under your name, phone, address, or email

address. If additional information: such as the order number from the order

acknowledgement received, or account number listed on a statement is submitted,

we will continue our investigation. We look forward to a satisfactory

resolution. Sincerely, Colony Brands

Review: order several products sent money order for the products you order did not get all of products I order because three of the products were no longer in stock they would not compensate for the three products out of stockDesired Settlement: money back and company should be fined

Business

Response:

We received your correspondence

from the Revdex.com regarding order #[redacted] received via mail [redacted]. We apologize for any misunderstanding regarding your

refund.

Our records indicate that you

submitted a money order in the amount of $722.00 as remittance for your order.

Once your order was adjusted to reflect the items which were no longer

available, your order total came to $225.80. This left an over payment of

$496.20.

Two previous orders were charged

to your Ginny’s credit plan which, as of 10/1/2014, had a balance of $228.79.

This balance was deducted, leaving you with a refund of $267.41. A refund check

in this amount was issued 10/13/2014 and usually arrives within seven to ten

business days.

We received a customer service

call [redacted] checking on the status of your refund. During this call, the

representative overlooked the information indicating that a check had been sent

the previous day. We regret that the correct information was not communicated to

you at the time of your call. We have forwarded information about this error to

the departments involved to prevent any future

recurrence.

We hope this information has been

helpful to you. We look forward to the opportunity to serve you better in the

future. Sincerely,Ginny’s

Review: On 9/29 I received a bill from this company indicating that I had a $127.90 balance which came as a surprise as I have never bought anything from this company nor have I ever received a catalog the most I've done was visit their website. ..I was present when my mother placed an order and had it sent to my brothers address and I believe the call center rep. Got the names mixed up and instead of processing the purchase in my mother's name it was somehow processed in mine. I contacted the company immediately and not only were the reps. Extremely rude they went to the extent of saying my mom used my name which would never happen and secondly I was present when she was placing the order. I asked them to remove this from my name and the rep. Refused I was transferred to a supervisor who identified herself as "Sharon" who also accused my mother of using my name and refused to put the charges on the correct account ...I indicated that my mom could call and verify that she in fact placed the order and still nothing was done. I asked them to play back the recording of the order to verify that this indeed was the representatives error and still she refused to assist me.Desired Settlement: Place the charge on the proper account and remove me from your system!

Business

Response:

Ginny's has attempted to contact Ms. [redacted] mother regarding this issue, but has not been successful. As a result, the order has been coded as fraud and the account closed. No informaiton regarding the account has been furnished to a consumer reporting agency.

Consumer

Response:

I do not accept the response made by the business to resolve this complaint this is a lie! they have made contact and spoke with both of us ...no fraud was commited!

Review: I bought 3 items from this company totalling 169.85 all together plus the 59.85 dollars it cost me for shipping. I finally had my bill down to about 60.00 dollars, but I missed one payment and even wrote and asked if it would be ok to pay the following month and they said ok. Plus another month I was late a few days with the 20.00 dollar payment , but never saw that it get credited whick would've brought my bill down to 40.00. I have every notice and every email I sent them to prove all this. But because I missed that one payment, they closed my account after being a customer of theirs for over ten years and now my bill is 80.00 dollars. Plus I have been getting harrassed almost every day from them calling me and everytime I call back, I get a different story. So I got so fed up with it all and told them that I'll send everything back which their guarntee says I can and they even sent me the postage labels to put on the boxes to send back. Now I already know they got them back as I tracked them, plus they told me last time I talked to them which was yesterday that they have reeived them. But now their still trying to tell me that I still owe them over 28 dollars. I don't understand how that can even possible be. now trying to tell me that I wanted them expedited which I never said any such thing and I would only have said that to get them, not to send them back and I already paid for the shipping of them to me so I don't get it. I think their just trying to find ways to get out of having to pay me anything back. This has been going on for weeks and I'm really tired of it. I sent the stuff back, so I deserve my money back or I never would of sent them back. I'm tired of trying to keep doing the right thing and still get srewed over. Its not fair and I don't think they should be able to do stuff like this to people. How can I owe them money especially after someone there said they would take off one of the 20.00 late charge fees making it agian 60.00 and the total of what I sent back is 169.85?Desired Settlement: They should do whats right and send me what I'm now owed seeing I sent everything back. I'm not going to be out everything and not get nothing back. To me, that's no different then robbing someone.

Business

Response:

Our records indicate two orders were placed using the credit plan. Order #[redacted] placed 12/16/2013 for $190.85 and order #[redacted] for $128.80. Currently, the tracking of the items you have returned may show they have arrived at our processing facility; however, it can take from seven to twenty one days to be opened and entered into our data base. We have issued full credit for both orders prior to the processing.

I have an account with Monroe and Main (closing it effective Monday) My complaint is their billing practices. I made what I thought was a final payment for this account in February. However, I received another bill from them advising I had an $11 balance. When I called and advised I paid what they told me I owed on the account, I was advised that per California law, they can only bill a late fee to an account during a certain which which happens to fall after my billing cycle. Therefore, the $10 ($1 interest) was on the account, but was not being "billed" for this billing cycle. It is my belief that this is very deceptive as I believed I paid the balance in full. I knew there would be a late fee as I was unable to pay the full $100 in January, but thought the $65.19 I paid in February included the late fee.
To remedy this issue, M&M should advise their customer on the bill of any late fees pending on their account. Had I known this, I would have paid $75.19 and not $65.19

Review: A package arrived at my home over a month ago - I called ASHRO and returned the item to them. (The package charge was $161.90)

Today, 5/23/2014 I received a bill for $31.98 _ I called and was told that it was a shipping fee. Also I was informed that I have an "account" with ASHRO! I did NOT open an account with this company - the original order was for a "dress" I want them to close out this fradulant account and CLEAR any balance owed to it! Again, the package just showed up at my address - I NEVER ordered anything nor did open an ACCOUNT - ASHRO want me to fill our a form that requires a lot of my personal information SS# etc.

I am not comfortable giving them my information when the whole situation is suspicious.Desired Settlement: Close the account and clear any "false" charges to me.

Business

Response:

Mr. [redacted] personal information was used to place an order and request an extension of credit from Ashro on May 3, 2014. Given that the merchandise was shipped to Mr. [redacted] home address it would be reaonable to assume the individual who placed the order lives at or has ready access to Mr. [redacted] home.

Mr. [redacted] has returned the merchandise and Ashro has credited the account to remove shipping and processing charges and all other fees. The account now has a zero balance. Ashro has also added Mr. [redacted] address to its fraud file to prevent any future orders from being shipped.