Colony Brands, Inc.

Review: I opened this account in Jan 2010, the high balance was $380. When I started going through a divorce shortly after this, I did in fact fall behind on my payments. However, when I was in a position to fix this, I called and asked if I would be eligible for a settlement on this account. After speaking with the customer service department it was agreed that I would pay about $210 to settle the account for less than the full balance, but I would owe nothing further. This payment was sent via money order, the amount was taken off the balance, but the balance remains and still shows on my credit as $170 past due. At this point I am capable of paying that amount, however, there was a settlement agreement made and the company did not honor it. I am trying to buy a house, nearly 4 years later and this is still effecting my credit. (Last name at time of account was Stacey)Desired Settlement: I would like the company to review my account and see that a settlement was agreed upon and honor that. I have already paid what we had agreed on nearly 3 years ago. I would like this to be entirely removed from my credit file. This has an extremely negative impact for something that I settled.

Business

Response:

[redacted] communicated with, and made her payment to, a third party collection agency in 2010. The agency did not indicate the payment Ms. Foushee made was in settlement of her account. Seventh Avenue no longer uses the agency to which [redacted] account was referred. Under the circumstances, Seventh Avenue has elected to change the status of [redacted] account to "settled for less than full amount." The outstanding balance on the account will be written off so that it will no longer appear on her consumer credit report. Ms. Foushee should be aware that it may take up to 30 days for this change to appear on a consumer credit report.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate your time and consideration.

Review: a stoneberry rep called me and was very rude. I advised that I would pay my bill if they waive the interest and late fees . this rep was rude and refused to waive the late fees and interest. she also refused to let me speak to a supervisor. I would like to speak to a supervisor or someone at the corperate office on this matter. the chair isnt even 4 months old and takes much time to heat up. how do they expect me to pay for something not working properly. im not paying again at $90 to ship it either. they just need to adjust my bill and ill service the chair elsewhere and pay my account up to date when they waive all the late fees and interest. I have called the company constantly and get hold wait times over 20 minutes or more. I get tired of holding and hang up. I wait for reps to call me and they are always rude and unhelpful.Desired Settlement: they just need to adjust my bill and remove the late fees and interest and the cost to ship the chair which was about $90 and ill service the chair elsewhere and pay my account up to date when they waive all the late fees and interest.

Business

Response:

We received the

correspondence from the Revdex.com in regards to your order

#[redacted] placed 8/30/2013 for the Rocking Massage Chair. We sincerely

apologize for any inconvenience with the Rocking Massage Chair. We wish you had

been in contact with us as soon as there was a concern regarding your

purchase.

Review: Unauthorized and unwanted call with no identification of who was calling. Called a total of 3 times in same day back to back Asked for by name with intent of committing a scam.Desired Settlement: Reported to Revdex.com for their information and to stop unwanted phone calls

Business

Response:

Colony Brands has no record of calling the telephone number on the complaint. If Ms. [redacted] can provide additional information regarding her complaint, Colony Brands will investigate further. Specifically, Colony Brands requests the number from which the call originated, since Ms. [redacted] alleges no identification was provided by the caller.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

From: <[redacted]>

Date: Wed, Feb 19, 2014 at 12:01 PM

Subject: Re: You have a new message from the Revdex.com of Wisconsin

To: [redacted]

I wanted to provide the phone number information requested by Colony Catalogs. The call originated from [redacted]. The phone carrier is [redacted] Landline in Monroe, Wisconsin. The address is 1112 7th Ave. Monroe, Wisconsin 53566-1364. Thank you very much for your prompt attention to this matter.

Review: I contacted Ginny's about an old account I had with them , that now shows on my credit report . The account has been paid in full , and I just want them to update/ stop reporting as un-paid or delete it from my credit report. Every time I call , I am put on hold for as much as twenty minutes at a time , get passed on to someone else or dissconected with no resolve. I honestly feel this whole situation could have been avoided if I would have recieved the product I ordered. I was billed for something I never recieved , so I did not pay the bill . The end result from them was they sent it , check with my postal carrier. I did they had nothing for me. The supposed debt eventually went to collections. Again I have paid more than in full and would just like it to be reported as such.Desired Settlement: I would like for them to update or stop reporting this as an un-paid debt to the credit beraus. thank you [redacted]

Business

Response:

Ms. [redacted] payment was received by Ginny's on March 31, 2014. The status of her account will be updated to "Paid in full, was a charge-off" with Ginny's next update to the consumer reporting agencies. The account information will not be deleted from Ms. [redacted] credit file until the consumer reporting agencies determine that the information is outdated - approximately seven years after the account was charged off.

Consumer

Response:

Review: It would be easier if I just include the letter I wrote them concerning the matter:

I just found out again that my order I redid on 12-4-15 is also being put on hold because apparently your saying there's still a freeze on my credit report after I spent two days last week calling all 3 credit bureau's and they all told me that there WAS NO freeze on my credit report. So who am I to believe and what am I'm to do?

Like I've told you, in all the years I've done business with you, I've never had a problem and plus, why not only pre-approve me for credit, but also just raised it three weeks ago. I always thought pre-approved meant you were approved for whatever it is your trying to get. Plus I've been using it for years now. The latest was just last year. You seem to have a strange way of doing business now and I don't think it's right. Especially seeing I've been a member for some time now and never had a problem and even ordered last year and didn't go through any of this and nothing has changed in my life from then and now. So I don't get it.

Thanks again for a wonderful Christmas. I hope you enjoy yours!!

So basically they turned me down because they said I had a freeze on my credit report and was told to call them and have it lifted and then they could process my order. But like I told them, I called all 3 credit bureaus and they all said I didn't have a freeze on my report, so I don't know where their getting this information or what else I can do. I told them that equifax who they did the search through that when I talked to them, they told me that if there was still a problem with me getting the credit to have Swiss Colony call them, but Swiss colony told me they couldn't do that. I just don't understand why I'm having this problem now when I've never had a problem with them and I've been a customer of theirs for some time.Desired Settlement: I just want what I ordered as I have in the past.

Business

Response:

Ms. [redacted]' issues regarding a credit freeze on her file have been resolved. Her most recent order with Montgomery Ward was processed and a down payment was requested based on her credit history and the fact that she does not have a pre-approved limit with Ward's. Any orders Ms. [redacted] places within her credit limit with Swiss Colony should not be held due to the credit freeze issue.

Consumer

Response:

Review: I recently made a purchase for my mom's anniversary from this company. When she received the item it was actually a little tight and we decided to return the item. Upon returning it, we paid for shipping back to the company. Once the item was received, I was only credited for the item. I feel the company should have credited me for the entire amount. I will not be ordering from this company ever again and will be sure to let friends and family know that be careful to place orders with this company. I am out of $25 for merchandise I could not use.Desired Settlement: I would like my money placed back on my credit card.

Business

Response:

We received the correspondence from the Revdex.com in regards to your order [redacted] placed 2/17/2016 placed via internet. We are sorry for any disappointment with your order for the Jacquard Suit.

Your order was promptly credited for the price of the suit upon receipt of its return. Shipping and processing is not automatically credited, which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product or changed his or her mind, or the item did not fit. The Monroe & Main guarantee is listed on the order blank in the center of the catalog or online under Customer Service/Help and states, “If any item, for any reason, does not meet your expectations, just return it to us within 60 days. Simply tell us your preference, and we’ll gladly refund your merchandise amount, credit your account or issue a replacement.”

We have, as a courtesy, issued credit to your card for the shipping and processing charges. Please allow two to four days for this to be reflected on your card. We regret any disappointment, but appreciate the opportunity to explain. Your business is important to us and we hope you’ll give us another chance to serve you. Sincerely, Monroe & Main

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: The company put a return label in the shipping box and failed to let the consumer know that if they use this label that their product will be sent back to them priority overnight shipping. A $39.00 flatware set cost me $106.00 to ship back to them via [redacted]. I contacted [redacted] and they told me the label was "coded for overnight shipping." [redacted] told me to contact the company I purchased the item from and try to work it out with them. When I contacted Midnight Velvet, they told me there wasn't any return labels in the box that I received, so I guess I just dreamed it up? They offered no help in settling the error made with the cost. [redacted] sent me a direct bill to pay also. I don't have $106.00 to pay for sending an inferior product back!Desired Settlement: Since it was their error, and I just returned to them using the label they supplied in the shipping box, I want them to pay the [redacted] shipping charges. I would gladly pay $10.00 or so to ship merchandise back, but not $106.00-that's just insane!!

Business

Response:

We received the correspondence from

the Revdex.com regarding your order #[redacted] placed 6/6/2013 via

internet. We are sorry for any confusion regarding the return of the 20pc

Double Capped Flatware.

Review: A package arrived at my home over a month ago - I called ASHRO and returned the item to them. (The package charge was $161.90)

Today, 5/23/2014 I received a bill for $31.98 _ I called and was told that it was a shipping fee. Also I was informed that I have an "account" with ASHRO! I did NOT open an account with this company - the original order was for a "dress" I want them to close out this fradulant account and CLEAR any balance owed to it! Again, the package just showed up at my address - I NEVER ordered anything nor did open an ACCOUNT - ASHRO want me to fill our a form that requires a lot of my personal information SS# etc.

I am not comfortable giving them my information when the whole situation is suspicious.Desired Settlement: Close the account and clear any "false" charges to me.

Business

Response:

Mr. [redacted] personal information was used to place an order and request an extension of credit from Ashro on May 3, 2014. Given that the merchandise was shipped to Mr. [redacted] home address it would be reaonable to assume the individual who placed the order lives at or has ready access to Mr. [redacted] home.

Mr. [redacted] has returned the merchandise and Ashro has credited the account to remove shipping and processing charges and all other fees. The account now has a zero balance. Ashro has also added Mr. [redacted] address to its fraud file to prevent any future orders from being shipped.

Review: Company showed up on my credit file recently. I paid the alleged debt. I asked for a receipt of my transaction and have been told by two different company representatives that a receipt would be emailed to me. I called again today and was told they could not email receipts.Desired Settlement: I want a receipt emailed to me at [redacted] If I do not get one I will contact the CFPB for unfair practices.

Business

Response:

Midnight Velvet mailed a payment receipt to Ms. [redacted] attention on August 1, 2014.

Consumer

Response:

Review: I made my payment at the beginning of July as always and I print off a copy of my receipt. When I did it had the wording "pending" on it so I contacted Seventh Avenue immediately by phone to make sure there was no trouble with my payment going through and I was told that there was no problem and that my payment would be made within 24 to 48 business hours. I kept a check on my bank account and the funds were withdrawn as stated and I was no longer concerned. Then I began receiving phone calls that my account was past due, which it wasn't, and that is what I answered. Then I received a statement that my account was $35.00 past due which made me really angry. Unfortunately, at this time my brother was in the hospital with a stroke and family was called in because he was dying. I contacted Seventh Avenue and told them just what I'm telling you and told them my funds were on their side of this payment, to find them and get them applied to my account. I have paid my $40.00 payment this date and an additional $30.00 to bring my account "current" and to stop them from damaging my credit rating. However, in doing so again the "pending" is showing on both these payments so I have now got the worry again that my payments may be extracted from my checking account and lost on their end as my previous payment was!Desired Settlement: I want the $30.00 I just paid them refunded to me as I do not owe it. I want the $40.00 found on their end and credited to my account as it should have been at the beginning of July. If this continues I realize that I shall be forced to obtain an attorney and sue them to get my funds back and protect my credit and no longer go through you. But for now I ask your help in this matter to return my $30.00 to me.

Business

Response:

Seventh Avenue has no record of receiving an internet payment from Ms. [redacted] between June 5, 2014 and August 5, 2014. Seventh Avenue has records of multiple internet and IVR payments from Ms. [redacted] dating back to December of 2011.

Review: MW claims that they have buy now. PAY LATER well they ate not honoring thst requestThis is an online shopping MW Montgomery wards needs to comply with there statementAlso mw needs to change there credit policy and stand buy BUY NOW PAY LATER policyI will take legal actionDesired Settlement: DesiredSettlementID: Other (requires explanation)

,I want credit and my order I can pay

Business

Response:

Mr. [redacted] did not receive a pre-approved offer. The invitation to apply that Mr. [redacted] recieved clearly indicates that receiving an account is depenednt on the customer meeting the criteria established by Montgomery Ward. Mr. [redacted] submitted an application and was not approved.

Consumer

Response:

Review: I have sent all the clothing back because it didn't fit, I received a statement from Monroe and Main in the amount of $88.57. When I called customer service / billing they our billing me for interest and the shipping not only I paid to have these products returned to Monroe and Main. Any other company that I have dealt with I paid for the shipping but the company paid for the return. This is poor business I should not have to paid for the shipping, interest and the return of their product.Desired Settlement: They are refusing to refund the total amount of $88.57 for items that I have returned.

Business

Response:

We received your correspondence from

the Revdex.com regarding your account. We apologize for any

misunderstanding regarding our return policy.

Our guarantee states: “If any item,

for any reason, does not meet your expectations, just return it to us within 60

days. Simply tell us your preference, and we'll gladly refund your merchandise amount, credit your account or

issue a replacement.” This can be found on our website in Customer Service

Questions & Answers. Shipping and processing is not automatically credited

which is a common practice in the catalog industry when a product is returned

because the item did not fit, the customer did not like the product, or the

customer changed his or her mind. As a one-time courtesy, we have credited

shipping and processing totaling $55.80.

Additionally, your orders were

returned using the Smart Label option. This option is provided by Monroe &

Main as a customer convenience at a cost of $7.95 per label, which is charged to

your account when the item is returned. This information is clearly disclosed on

the return label. Our records indicate that a total of four Smart Labels were

used to return your orders. We have credited your account for all four labels as

an additional one-time courtesy. Any finance charges and late fees that were

added to the balance will automatically drop off the

account.

We hope this information has been

helpful to you. We appreciate the opportunity to explain. Sincerely, Monroe

& Main

Review: On January 23,2015, complainant received call from an unknown source as identified on caller i.d. landline phone. After answering, a representative from said business asked for name of complainant. Complainant then stated that caller was unknown and asked for callers name in which caller became rude and unprofessional. After questioning and arguing with caller, caller then identified himself as Victor. Complainant then asked for callers number in which Victor once again became rude. After arguing with [redacted] stated he was calling from [redacted] In addition, the item purchased by complainant is priced 70 percent more compared to similar products from other online retailers in which this was discovered after the initial purchase of said business operating as Montgomery Ward at wards.com.Desired Settlement: Due to the blatant act of disrespect and unprofessionalism from [redacted] and the fact that an action of price gouging from said business by an increase of 70 percent compared to similar products offered from other businesses, complainant is requesting a full refund from said business known as Montgomery Ward and any and all items purchased in agreement by complainant from said business shall have the right to keep and possess said items for restitution for price gouging and unprofessionalism.

Business

Response:

Mr. [redacted] opened a Montgomery Ward credit account by placing an order that was posted to his account in November of 2014. He made one $20 payment in December and placed a second order in January of 2015. Mr. [redacted] account became delinquent when he failed to make the scheduled monthly payment on his account. A telephone call was placed to Mr. [redacted] home on January 23, 2015 and the agent asked to speak to the account holder. Mr. [redacted] refused to identify himself as the account holder, effectively preventing the agency from revealing any additional information regarding the purpose of the call. Please note that the price of the items Mr. [redacted] ordered was clearly disclosed before he made his purchases, as were the terms and conditions of the credit account, including the finance charge rate and late payment fees. Mr. [redacted] attempt to re-negotiate the terms of his purchase four months after the fact will not be accepted. Failure to pay the account in accordance with the terms of the agreement will result in the imposition of additional finance charges and late fees and may result in the furnishing of adverse information to the consumer reporting agencies.

Review: They have failed to process my payments for several months. I received confirmation emails. My bank says they never sent the payment to process. They keep telling me my bank is refusing payment. When I called 5/20/15 they again told me my 2 payments I made this month were refused. I believe they are intentionally not processing payments to charge late fees.Desired Settlement: Refund of my late payment fees

Business

Response:

Montgomery Ward regrets any inconvenience Ms. [redacted] may have experienced as a result of this matter. Ms. [redacted] charge card payments were processed in the same manner as all other payments received by Montgomery Ward. The payments submitted by Ms. [redacted] on April 4 and April 17, 2015 were processed successfully. All other payments were returned by Montgomery Ward's payment processor with a code stating "Do not honor." Unfortunately Montgomery Ward is unable to provide any additional information regarding the declined payments. As a courtesy, Montgomery Ward has credited Ms. [redacted] account to remove all late payment fees. Since the account was paid in full on May 20, 2015, the credit balance of $20 created by this adjustment will be refunded to Ms. [redacted].

Review: I currently have three accounts on my credit report from this company. I sent them a dispute letter and a dispute letter to each of the credit bureaus. They failed to provide verification on this account and did not mark the account as in dispute which is a violation of the Fair Credit Reporting Act. The accounts are: Ginny's - [redacted];

Monroe & Main - [redacted]; and Montgomery Ward - [redacted].Desired Settlement: I am entitled to $1,000 per violation of the FCRA. Or they can delete these accounts from my credit report in lieu of paying.

Business

Response:

Each of the companies responded to the consumer reporting agency from which they received a dispute, in accordance with the requirements of the FCRA. Absent allegations of specific errors in the information furnished to the consumer reporting agencies, the companies are unable to respond more specifically to Ms. [redacted]' complaint. At this point the companies have no reasonable basis for altering or deleting the account information from Ms. [redacted]' credit file.

Review: I have a small acct. that is closed, but, being paid each month, below $70, I have emailed this company telling them that I will send $25 each month, until paid off, they answered by

email letting me know that this was satisfactory, today, I get on line, and I find out they are still adding charges to this acct. if this continues I will never get them paid off and I am very

angry with them, I told them I have SS, I only get paid on the 3d of each month, I want this stopped this is harrasment, if it doesnt stop I will file bankruptcyDesired Settlement: I want this stopped, the acct. is about $62 right now and I made a payment in April, either this stops or I will contact my attorney

Business

Response:

Ms. [redacted] opened her Montgomery Ward account in April of 2012. She paid the account balance to zero in August of 2013 before placing a new order in December of 2013. She placed an additional order in February of 2014. Ms. [redacted] failed to make a payment on her account in February and March of 2014, resulting in late payment fees being assessed on the account.

Review: I am being harrassed by this company. I receive daily telephone calls from their collectors, sometimes more than once, and inappropriate, threatening form letters stating my credit history is to be destroyed by them. I owe this company $20.00. I've told them, many times, I will pay my balance as soon as I can. The unfaltering annoyance and disrespect of Ginny's to secure payment has lost me as a customer. The tactics they have used for me to submit my paltry payment due are worse than going through foreclosure of my home (which I've endured, and solved).Desired Settlement: I no longer wish to have any contact with this company. Moreover, there are hidden fees attached to a purchase. Simply, I bought a pair of shoes for about $60.00 and had to agree to around the cheapest $13.00 S/H fee. But around a $75.00 total due which I had anticipated alarmingly turned into around $100.00. I suspect I've no recourse in this matter as I failed to read the fine-print with my magnifier. Also, how is this company affording the overwhelming and exorbitant costs of collection? It all may be but pennies to others, but each and every coin matters to me.

Business

Response:

We received correspondence from the Revdex.com

regarding order #[redacted], which was received via mail on 2/3/2015.

Please accept our sincere apology for any disappointment you encountered with

our company for your order for the Dance Shoes.

Upon reviewing your order we discovered that your shipping

preference was keyed incorrectly and, as a result, an expedited shipping charge

was added to your order. We have forwarded this information to the proper

department for their review. Additionally, the representative will be notified

and additional training will be provided.

Please accept our apology for this error.

We wish you had notified us sooner of your concerns so that

we could have corrected this issue before your credit account became past due.

Failure to pay your account as agreed resulted in the assessment of finance

charges and attempts to contact you regarding your delinquent account. We

regret any inconvenience you may have experienced as a result of these calls.

However, we believe the calls were within the requirements of all applicable

laws.

In the interest of resolving this complaint we have credited

your account to remove all shipping and processing charges. We have also

adjusted the account to remove all assessed finance charges. The result of

these adjustments will be a credit balance of $10.05 (Merchandise cost of

$69.95 - $80 in total payments). The balance will be refunded to you within the

next seven to 21 days.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I ordered an outdoor rocker as a christmas gift for my mother,order# [redacted]. At the time I was going to wrap it I realized that there were manufacturing defects with the chair which made it dangerous to use.The chair would fold/collapse when you tried to get off it.I called wards on 12/28/15 to report the problem with the chair and made it clear to them that they were selling a dangerous item.I stated I wanted to return item and just get a refund for what I paid them to date.They told me I would have to pay to ship it back to them.I told them that it was not acceptable that I would have to pay so much for shipping seeing as they sold me a dangerous item.They finally agreed to have ups pick up the chair.Called again on 12/30/15,to see when ups would be picking up item only to be told by c.s. that they did not see any report of my issue.After being on hold for 45mins. I hung up and called back to find no answer.Called again on 12/31/15 and was told chair would be picked up next week and when they got chair they would mail my refund check to me.Wards recieved chair and my acct was credited 138.29 on 1/7/16,of which 57.02 was to be refunded to me.As of 1/13/15,I had not heard anything from wards about what they owe to me so,I called again on 1/13 only to be told that now I have to wait 30-45 days for them to send refund to me.I was treated very rude and the woman on their end seems to get a chuckle out of my displeasure with this.They recieved the merchandise back to them and credited my acct. on 1/7,yet,I have to wait 45 days to get my money back.This does not make any sense and I feel they need to send my refund now not 45 days from now.Any help in getting back what I am owed would be appreciated.Thank You.I did not realize that this company had such poor practices. I would also like to make Revdex.com aware that on 12/16/15,I recieved a letter from their quality assurance dept. stating they had not been able to reach me,so,I called them and left 4 messages letting them know that I had recieved no calls from them at all...Desired Settlement: For Wards to send me my refund

Business

Response:

We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 9/28/2015 via internet. We sincerely apologize for any inconvenience or disappointment you experienced with your order for the Garden Collection Outdoor Rocker.

Review: I ordered an item from a Montgomery Ward catalog Within a short time I got a notice from a company I had never heard of, MidnightVelvet, telling me my order could not be shipped without a down payment. When I called Midnight Velvet to inquire about this "order" I did not make, the told me what items"I had ordered". I explained. I had not ordered that product and they asked if I had ordered from Montgomery Ward recently since they were a sister company. I asked how MY information was used to make a totally different order and they had no answer. They immediately cancelled the order and that was their solution. I called Montgomery Ward about the issue and they seemed unconcerned and acted like it happens all the time. When I voiced my concerns about my information being used for other orders with their multiple companies they said to put a fraud alert on my credit. I thought I was dealing with a reputable company, not a seemingly scam for information. I am a senior citizen and feel they prey on people. To be honest I am afraid to pay my bill and give them banking information.Desired Settlement: This seems like unfair business and a scam to get customer information.

Business

Response:

Every effort is made to provide the best service and highest quality possible. However, sometimes we make a mistake. Midnight Velvet appreciates your taking the time to bring this matter to our attention so that it can be addressed and corrected, as this is not a common occurrence. We sincerely apologize for the poor way in which your concerns were treated and want you to be assured it is not our practice to handle orders or customers in this manner.

Our investigation brought forth that it was our representative’s error. They had not followed proper Call Center Training Procedures when receiving the following customer’s call, and in error their order was put in your name. This is rare. We have forwarded this information to the proper departments for their immediate review and considerations. We have also addressed the situation with our representative who will receive additional training, so this does not occur in the future.

The Midnight Velvet order was canceled per your request on 4/15/2016. Your account was not compromised and no items were shipped from this order. You can be assured when submitting any payment either by check, credit or debit card, whether by phone or online, you will meet with professionalism. We are grateful for your understanding. Sincerely, Montgomery Ward

Consumer

Response:

I do accept their resolution and know mistakes can be made. I appreciate you timely handling of the matter as well as the business's resolution. Thank you.[redacted]

Review: I ordered (catalog) a Bissel shampooer from Home at Five. This company must have or had a few different names. As I looked them up AFTER this transaction! I received emailed next day that the shampooer had been shipped from Speedy Delivery. I received a bill for shampooer about 7 days later & still no shampooer. I went back to email from Speedy Delivery & checked tracking number & status. It said the shampooer had been delivered & left at garage door at such & such address in Iowa. I do not live in Iowa nor do I have a garage. I tried calling Home at 5, and could not get thru. Just several constant on hold attempts. I called Speedy Delivery & they told me Home at 5 must have given me wrong tracking number, so back to trying to call Home at 5. So 3 days later I did get ahold of someone at Home at 5 & the gentle man told me they received the returned shampooer. I asked this gentleman What happened & told him to not reship this shampooer to me, as I was freaked out by basically not being able to reach someone at their customer service. I was beginning to think this was a scam. Somehow.. our call was disconnected! So I tried to call back & get the same constant on hold game. I emailed them to tell them the same thing. Do not want shampooer, I never received & do not send me any bills!! Now I am getting bills for the shipping $38.49 on a Bissel shampooer I never received nor did I send it back to them. Luckily someone in Iowa that supposively received this shampooer had the decency to ship it back, but it was not me.Desired Settlement: Would much appreciate not paying or oweing for anything for a shampooer I never received. I have & am still trying to get thru to their supposive custome servive 608-324-3123.

Thanks for your help!

Business

Response:

We received the correspondence from

the Revdex.com regarding your order #[redacted] placed via internet

on 11/14/2013. We are truly sorry for any disappointment you experienced with

your order for the Deep Clean Lift-Off Vacuum.