Colony Brands, Inc.

Review: I placed an order 11/29/2014. Order number: [redacted]. Upon receipt I noticed I was short one item and one was incorrectly shipped. I did not received: [redacted] word pillow/relax

The incorrect item was: [redacted] a personalized stocking/green that read: [redacted] and was suppose to read: [redacted].

I contacted Country Door by email on 12/5/2014 to disclose my issues. I received an email back that they would replace or refund my order. I requested it to be replaced. I have received no further emails or phone calls. I have sent emails on 12/15/2014 and 12/17/2014 with contact info included and still no response. I have tried calling over 50 times and everytime I get "all lines are busy try your call again later" and it hangs up. I would love a solution especially due to the fact the stocking was for my three year son.Desired Settlement: I would just like to receive the correct stocking and receive the pillow

Business

Response:

We received the correspondence from

the Revdex.com regarding your order # [redacted] placed 11/29/2014,

via internet. We sincerely apologize for not fulfilling your order to your

expectations. We regret your attempts to contact us by phone found the lines to be busy.

We do our best to assist each and every customer in the most efficient manner

possible.

Someone will contact you Friday,

December 19, 2014 to assist with your concerns. Your business is important to us

and we look forward to a satisfactory resolution. Sincerely, Country

Door

Review: on november 29th I ordered a camera from ginnys catolog I inclosed a check for payment on the 12\2 they cashed the check but I never received the product. after 2 mo. I contacted the company ,they said the order was never received, after contacting them 6 times they still say it was not received. how could they cash the check if not received. I even sent them a fax of cancelled check , all they do is give me the run around . what can I do to either get merchandise or my money back is all I askDesired Settlement: either merchandise or money back

Business

Response:

We received your correspondence from

the Revdex.com regarding your mailed order and check in the amount

of $188.85. We apologize for any inconvenience we may have caused

you.

If your order was placed under a

different account name or address, please let us know. Ginny’s, like most

retailers, uses automated payment processing equipment that electronically scans

and processes payments. Federal law requires that consumer payments be processed

and posted as of the day they are received. Unfortunately, after investigation,

we have not been successful in our attempts to locate your order or a record of

your check. If you could please provide an additional copy of your cancelled

check, front and back side, you may mail it to:

Review: I sent back an outfit that was falling apart. I was sent an email telling me that I would get credit for 94.96. That email was sent to me on June 19, 2015. I still owe $30.00 on this account, but I have refused to pay because of the money Monroe owes me. I am tired of them sending me harassing notices of late payments. I will NOT send them the balance on this account. I will NEVER EVER buy from this company again. I wrote them asking them to send me a check for the full payment of ths outfit I already mailed back to them back in May, 2015.Desired Settlement: I want a FULL refund. I want them to stop harassing me.

Business

Response:

Ms. [redacted] account was credited in the amount of $94.96 on June 19, 2015, reducing the outstanding balance on her account from $125.56 to $30.60. The credit left a balance of $105.86 from her original purchase, of which Ms. [redacted] has paid $80, thus leaving an unpaid balance on her account. [redacted] 02/23/15 IN 200.82 200.82 [redacted] 03/13/15 PY EP 25.00- 175.82 [redacted] 03/27/15 FC 48 .75 176.57 [redacted] 04/15/15 PY EP 30.00- 146.57 [redacted] 04/27/15 FC 48 1.27 147.84 [redacted] 05/15/15 PY EP 25.00- 122.84 [redacted] 05/27/15 FC 48 2.72 125.56 [redacted] 06/19/15 CR K2 94.96- 30.60 [redacted] 06/19/15 FC 48 2.10- 28.50 [redacted] 06/26/15 FC 48 1.95 30.45 [redacted] 07/27/15 FC 48 .56 31.01 [redacted] 08/27/15 FC 48 .56 31.57

Review: I bought a pair of leather gloves from the Swiss Colony catalog not quite a year ago. The gloves started falling apart less than one month after I received them in the mail. I wrote a note on the billing statement I went with my first payment There was no response. Yes, they say they have a return policy. The original price of the pair of gloves was $20.00. I ended up sending $40.00. Swiss Colony has acknowledged the payments but demanded more money form me. I refused to send more money for gloves that were of poor quality. Swiss Colony has continued to demand more money from me and is demanding $83.49 from me over and above the $40.00 I already sent for a $20.00 pair of gloves that started falling apart less than 30 after I received them. Is that fair? I think that is outrageous. They are proving to me to be dirtbags.Desired Settlement: I want Swiss Colony to credit me Paid In Full, stop collection efforts, and clear all negative credit reporting. I promise I will never buy something from them again.

Business

Response:

The Swiss

Colony provides a customer service number in its account statements, in its

catalogs and on its web site. Its return policy - with a toll free telephone

number - is also published on its web site. If Mr. [redacted] had a problem with any

product he ordered from Swiss Colony, a resolution was as simple as placing a

telephone call – the Swiss Colony product guarantee is open ended.

Mr. [redacted]

instead elected to write

a note on his account statement - the one method of

communication virtually guaranteed to fail. Like most businesses, Swiss Colony

utilizes automated payment processing equipment to rapidly scan and deposit

incoming payments. Optical scanning equipment reads the account number off of the

payment stub and the account number and payment amount off of the check or

other payment instrument. As a result, no one read or responded to Mr. [redacted]'s

note.

It is

worth noting that Mr. [redacted] placed his order in December of 2014, but did not

make a payment until April of 2015. In the intervening four months, Mr. [redacted]

made no attempt to contact Swiss Colony or return the gloves he alleges were

defective.

At the

time he made his first payment his account was two months past due and the

balance had increased due to late payment fees and finance charges. Mr. [redacted]

then made one additional payment and stopped paying, ignoring the subsequent

billing statements, collection calls and past due notices.

In answer

to Mr. [redacted]’s question, The Swiss Colony believes it is perfectly fair to

expect a consumer to either a.) return merchandise that they find

unsatisfactory or b.) pay for the merchandise in accordance with the terms of

the purchase agreement. The current balance on Mr. [redacted]’s account is the result

of his failure to do either of these things.

Nonetheless,

Swiss Colony has elected to cease all efforts to collect the outstanding

balance on Mr. [redacted]’s account and to request deletion of the account

information from his credit file. The account will remain permanently closed

and Mr. [redacted]’s name will be deleted from the mailing list of Swiss Colony and

its affiliates.

Review: I received three customer statements from this company under different names. I did not make any of these purchases. Monroe and Main, Midnight Velvet and Country Door Inspirations allowed someone to use my name to open a line of credit on December 26, 2015 and make purchases under all three of these names and have the merchandise shipped to them.

I have notified the company that I did not make any purchases with them. They have sent me a fraud packet that I am still waiting to receive. I do not think this company should be allowed to give customers an open line of credit without a lot more information. I have never had this happen to me before and I am concerned that a company can allow this to happen.Desired Settlement: I want you to watch this company for other complaints. They need to have better business practices in place.

Business

Response:

The accounts referred to in the complaint were coded as fraud on January 22, 2016 and Ms. [redacted] was notified of that action in writing. No information regarding the accounts will appear on her consumer credit report.

Review: Ginny's is reporting an incorrect payment status on my account (#[redacted]) on Equifax. They are reporting "Bad debt & placed for collection & skip." This account was paid in full on 2/19/2014.Desired Settlement: Ginny's needs to reflect an accurate payment status of paid or current.

Business

Response:

Ms. [redacted] opened her Ginny's account in December of 2007. The account remained open and active until 2011, when Ms. [redacted] stopped making payments. The account was charged off as a loss in August of 2011 and was referred to a collection agency. Ms. [redacted] made numerous small payments on the account and finally paid the balance in full on February 19, 2014. The status of [redacted]' account was updated to indicate the account had been paid in full, and the balance due was reduced to zero. The current status of the account is a Paid Charge-off. It is Ginny's position that the information it has furnished to the consumer reporting agencies accurately reflects the payment history and current status of the account and that their is no basis for altering or deleting the account information.

Consumer

Response:

Review: bought a pillow and the edging all frayed and worn...to return an item I am responsible for shipping charges; unfair for damaged merchandiseDesired Settlement: I would like a prepaid shipping label that will not be deducted from my refund

Business

Response:

We received the correspondence from the Revdex.com in regards to your order [redacted] placed 1/22/2016 for the Enchanting Comforter and accessories. We are sorry for any disappointment with the Enchanting Slipper Pillow. We wished you had been in contact with our Customer Service representatives by phone or email and they would have gladly issued a prepaid label for return.

At Seventh Avenue® your satisfaction is guaranteed. If your order has been damaged during shipment, or the product has a slight defect, please email us and include the item number and description of the item that was received damaged. Indicate if the box was damaged, the extent of the damage to the item, and the pieces/part numbers if available. Additionally, let us know if you wish a replacement to be sent or if credit is preferred.

A request has been issued for a prepaid label to be mailed, this should arrive within the next seven to ten business days. Returns are processed in a timely manner, during a standard business week, Monday - Friday. Information allows us to process and log into our systems for returns or credit to our customer’s accounts. This information is then forwarded to our customers via email to notify them we have received the item and it will process shortly. You will see a credit for the item in 2-4 weeks after your return has been processed.

We appreciate the opportunity to serve. Sincerely, Seventh Avenue

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The merchant refunded $17.95 of the $29.95 I paid so they did not follow thru with their100% satisfaction as they stated responding to my complaint they are a lying horrible business

I have paid this account in full with Seventh Avenue [redacted]. I experienced losing my job in 2008 and getting evicted. When I did find work it was part-time estimated 25 hours a week on minimum wage. I had to support me and my child off of poverty level income. When I could afford to pay Seventh Avenue I paid the account in full. I have wrote this company several times in 2013 April, May, June, July asking if they would delete this account. Regarding I am seeking better employment and several companies review your consumer reports. Negative status is hindering me from begin able to apply and qualify for several jobs.
This company have never response nor deleted this account. I am asking for this account to be deleted sine it is paid in full as of March 2010.

Review: When trying to complete an online purchase I noticed that the billing address was incorrect so I selected edit information, there was an error with the website, my cart was empty. I checked my email to see if the transaction went through and waited a few minutes for making a second attempt. Once the second attempt was completed I immediately received two emails indicating that both transactions were completed. I went to back to the website and used the support center to request that the one transaction be cancelled - that email to customer service was sent on 1/5 at 12:15am. On 1/6 at 5:30am I received two emails from customer service regarding the orders, which asked that I review the orders and please contact them immediately if there are any corrections by responding to the email or calling - I responded to the email with the order that needed to be cancelled at 6:16am requesting that this order be cancelled and stating that I had also requested previously. On 1/8 I finally receive a response to the first request indicating that they shipped the item 1/7 and stating that I can return the item for an adjustment. Since then I've emailed multiple times requesting this be resolved, as this item should not have been shipped - I followed their instructions on how to cancel via their website, as well as the directions provided in the confirmation email from 1/6 to contact immediately, as I did so within an hour of receiving it. As far as I'm concerned, this order should not have been completed in the first place, as I did not finalize the transaction, I went to edit the billing address before finalizing the order - but I understand that may have been a technical error with the website.Desired Settlement: I would like to receive a refund on my credit card and for Seventh Avenue to cover any costs that may apply for shipping the item back to them, as this item had a heavy charge added to the shipping cost.

Any costs regarding the return of the product should be covered by Seventh Avenue, as I believe this is part of their scam; that they expect that people will not want to pay the extra shipping and will decide to keep the extra item rather than deal with the frustration.

Business

Response:

We received the correspondence

from the Revdex.com regarding your orders placed online 1/04/2014.

We apologize for any inconvenience regarding your order placement and

unsuccessful attempts to make corrections.

Review: An account was opened in my name by someone else. I have never ordered anything from Seventh Avenue. A gift was purchased by someone else delivered to me but I was billed for the merchandise.

This person does not live at my address. I don't understand how a company can open up an account without certain information.

Business

Response:

The account was coded as fraud on Janujary 15, 2014. A letter to that effect was mailed to Ms. [redacted] on the same date. No information regarding this account was furnished to the consumer reporting agencies.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank You

I did receive the letter regarding this matter in the mail. I hope that your company do more verification before opening an account for people.

Review: the boots I ordered were horrible. I tried to contact Monroe and main regarding the issue with them and was told my bill would be coming and that they are mine.

I tried to find out how to return the boots as they was made vey cheap, and was not worth what I paid for them.

I called several times and got several different RUDE customer service reps.Desired Settlement: I owe Monroe and Main 141.90 which is the amount on the bill I just received .I would like to dispute this amount I would like for Monroe and Main to wipe the account clean for the trouble I went through

Review: When I got married in July 2013 I updated by last name only in the Ginny's system. It was not until 6/2/2014 when I called in that I realized what the company had done without my knowledge, which resulted in two separate accounts, one in each name. I discovered this on my own after receiving multiple bills constantly, phone calls, and harassing letters threatening to turn me over to collections, even though I felt like I was constantly making payments. I called and was told they would merge my accounts, send me a detailed transaction list, and have my late fees for all those months waived since I had made a payment every month on at least one of the accounts. With a balance of under $300 on each account, $25 was a sufficient monthly payment. By July (over 30 days after the 1st phone call) my accounts had not yet been merged, I had received no transaction detail and the late fees piled up, so much so I'm sure I owe more now than I did originally, even with paying the minimum each month.

I called back again 7/10/14 and the merge has been completed, but I have yet to receive a transaction detail or my late fees removed. I was not late, I paid every month, they created a 2nd account for me that I did not know about and charged me interest and late fees and never provided me with the proof they said they would provide.Desired Settlement: I want ALL the late fees removed and I want a correct detailed transaction list. I have paid everything electronically so I can prove the payments I made and expect this list to be accurate. I have been a great customer for many years and have always paid my bill on time, even when I was struggling while going to college, so this is extremely disappointing, disheartening and stressful for me and my family.

Business

Response:

Ginny's offers its apologies to Ms. [redacted] for this confusion. Ginny's has transferred the balance from the second account to her original account and credited all late fees assessed since July of 2013. This adjustment will appear on Ms. [redacted]s next monthly billing statement.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased an air bed from Home at Five on 4-7-2014. I started having problems with it in July. On July 27th I contacted the company via email. The company answered on July 28th offering a refund or an adjustment. On July 29th I replied stating that I would take an adjustment and offered $35. I did not receive a response. I sent another email on Aug. 4th. I have yet to receive a response.Desired Settlement: I would like a refund of my purchase price of $100. I cannot return the item since I destroyed the box.

I am not paying any more on my bill until this is resolved.

Business

Response:

We received the correspondence from the RevDex.com regarding your order placed 04/17/2014. We are sorry for any

disappointment regarding your order for the High Rise Air Bed.

Review: ordered paula deen cookware and as soon as I received it I mailed in for the rebate . they say I didn't send the upc in and I did . I want my $30 mail in rebate or I want a label so I can return the cookware . been trying to get this solved for months . made a complaint against the rebate company and that did no good .Desired Settlement: I would like my $30 rebate or a label to return the cookware

Business

Response:

We received your correspondence

from the Revdex.com regarding order #[redacted] placed via internet

6/5/2014. We apologize for the difficulties you have experienced with the rebate

process. We wish you had contacted us directly regarding this issue as our

records indicate no correspondence was received.

Rebates are fulfilled by a third

party. The rebate form, which is sent or can be printed from our website,

requires the buyer to fill out name, address, and email address (if available).

It also requests the buyer send an original or legible copy of the order

confirmation acknowledgement or packing list and the original PLN or UPC code

from the product packaging. The rebate form and additional information can then

be sent to Promotion #[redacted], Paula Deen $30 Mail-In Rebate, [redacted]. The rebate form states:

“All rebate checks will be paid in U.S. dollars. Sponsor is not responsible for

lost, late, damaged, illegible, misdirected, or postage due submissions. Please

allow 8-10 weeks for processing from the time your submission is received. Keep

copies of all material submitted for your records.”

Montgomery Ward is not able to

obtain or provide status information about product rebates, therefore it is

unknown if your rebate check is still on the way. You may inquire about the

status of your rebate by visiting http://www.status-now.com or by calling

1-800-953-3098, as stated on the form.

As a courtesy, we have credited

your account $30.00. This credit will be reflected on your next billing

statement.

We hope this information has been

helpful to you. We appreciate the opportunity to be of

service.

Sincerely,

Montgomery Ward

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: This company is full of crooks they first told me I would need to spend an extra $40 to possibly get my order by 12/24 (mind you I place d this order on 12/9) and I told them to cancel my order and I was told that they would mail my check back to me and instead they cashed it...I was shuffled around between 4 different people tonight and told no-one could find any record of my check being processed or anything through their office and that they would not refund my $90 until I faxed a bank statement!! I said I have no fax machine I can email or text a pic of my account or the check and I was told no....so a pic of their account info on the back of my check was no good and now I still do not have my $90 back!

The entire experience from day 1 was shady I ordered then out of the blue no phone call or anything just a letter dated 2 days after I ordered and arriving 5 days after I ordered saying I needed to pay 1/2 up front and if I had ANY chance of getting by 12/24 to pays additional $40 to expididte the shipping. Then I get told they will mail my check back since I canceled the order feeling EXTREMLY uneasy about the whole letter and extra $40 for POSSIBLY receiving in time for Christmas and then the. Not only cash the check but tell me there is no record and I have no order!! OF COURSE THERE IS NO ORDER I CANCELLED IT BECAUSE YOU TRIED TO CHEAT ME FOR EXTRA $$ ALREADY!!!!

I want my $90 back this is no way to run a business and they are VERY disrespectful and unpleasant at this companyDesired Settlement: I want my $ back

Business

Response:

Swiss Colony offers its apologies to Ms. [redacted] for the

errors in handling her order. The payment Ms. [redacted] submitted was not

credited properly to her order. Swiss Colony is investigating the cause of this

error. The error resulted in Ms. [redacted] being asked to make a down payment on

an order on which she had already made a payment sufficient to have the order

released. As a result of the request for a down payment, Ms. [redacted] quite

reasonably canceled her order and requested a refund of the payment she had

previously sent. Unfortunately, the payment did not appear on the record for

her order, resulting in the multiple conversations Ms. [redacted] was forced to

endure with various company representatives regarding her missing payment.

Ms. [redacted]’s payment was not applied to her order until December

29, 2014. A refund has processed for mailing and should be delivered in the next

few days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Yes I want my money back but they are making it seem like they did no wrong here. 1st of all I had no order as it was canceled and they still cashed my $90 check. Then when I called to ask why they cashed my check after I was SPACIFICALLY told it would be mailed back to me since there was no order in the system I was told that there was no record of the check being cashed at all and I was basically screwed out of $90I will be happier with my refund but I still do not believe they are admitting any fault in this error on their behalf!Regards,

Business

Response:

Swiss Colony again offers its apologies to Ms. [redacted] for the manner in which her order was handled. The agent that spoke with her should never have indicated that her check would be returned. Swiss Colony, like most retailers, uses automated payment processing equipment that electronically scans and processes payments. Federal law requires that consumer payments be processed and posted as of the day they are received. At the time Ms. [redacted] called, there was quite literally no way her check could be returned to her unprocessed. Swiss Colony apologizes specifically for the incorrect impression this created that the payment would not be processed and her checking account would not be affected. This issue has been addressed with the agent involved to ensure that this misinformation is not given to another customer.

Consumer

Response:

On Wed, 28 Jan at 10:41 am , [redacted]> wrote:HELLO, I JUST WANTED TO UPDATE YOU THAT SWISS COLONY DID IN FACT FINALLY SEND ME A REFUND I AM WILLING TO CLOSE THE COMPLAINT NOW?

Review: After UPS sent me an email with a tracking number for merchandise I had not ordered, I realized that someone ordered some things from this company using my name and address. I did not order the items in the order. I advised the company and told them I would be returning the items. They suggested I contact you. I think I know who did this, but I will check with them later this evening.Desired Settlement: The online business needs to find a way to make sure that people are not using someone else's information to order things. I do not know if the company was planning to bill me for it, but if they were, they were going to be disappointed when it came time to pay.

Business

Response:

Ms. [redacted] room mate has contacted Ginny's and confirmed that she placed the order. The balance of the order has been transferred to a new account in the purchasers name and the account belonging to Ms. [redacted] has been closed. It should be noted that Ginny's did not request or receive a copy of Ms. [redacted]'s consumer credit report and that no information regarding her short-lived account has been or will be furnished to a consumer reporting agency.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: This company will not honor its payment chart which states as follows: "Each month you must pay at least the full Minimum Payment Due (Minimum Monthly Payment plus any past due amount) on or before the due date shown on your monthly statement. Your Minimum Monthly Payment is determined based on the highest new balance ("HNB") of your Account in accordance with the table below or, if the HNB exceeds $2,400, then 3.34% of the HNB. The HNB is the highest principal balance of your Account since it was last paid in full." The Minimum Monthly Payment chart is as follows:

Minimum Monthly Payment $20, Highest New Balance $200

Minimum Monthly Payment $25, Highest New Balance $400

Minimum Monthly Payment $30, Highest New Balance $600

Minimum Monthly Payment $35, Highest New Balance $1,000

Minimum Monthly Payment $40, Highest New Balance $1,200

They have been charging me $40 a month even though my balance is below $1,000, and according to the chart above, they should be charging me only $35.

I contacted the company regarding this issue and was informed that the monthly payments increase when the balance increases but it does not decrease when the balance decreases, this is not in the payment schedule disclosure above or anywhere in the agreement, it just states that the "minimum monthly payment is determined based on the highest new balance of your account, in accordance with the table below", and the representatives I spoke to happened to mention that this information is not mentioned in the payment schedule but that's the way it is. This I find quite misleading and confusing since the payment chart clearly shows what your minimum monthly payment will be, therefore, you expect it to decrease as your balance decreases.Desired Settlement: I would like to be billed according to their payment chart, as it should be.

Business

Response:

We received the correspondence from the Revdex.com regarding your Seventh Avenue account #[redacted] Under the TERMS of our credit plan you will find the ACCOUNT AGREEMENT information that states: PAYMENTS: Each month you must pay at least the full Minimum Payment Due (Minimum Monthly Payment plus any past due amount) on or before the due date shown on your monthly statement. Your Minimum Monthly Payment is determined based on the highest new balance ("HNB") of your Account, in accordance with the table below or, if the HNB exceeds $2,400, then 3.34% of the HNB. The HNB is the highest principal balance of your Account since it was last paid in full. This means that the Minimum Monthly Payment will not decrease unless your Account is paid in full, but we reserve the right to recalculate the HNB based on returned merchandise or Account adjustments. We can apply your payments to fees and charges or amounts financed in our sole discretion, subject to applicable law. Payments in excess of the minimum will not reduce future Minimum Monthly Payments. We appreciate your business and hope this information is helpful.Sincerely Seventh Avenue Thank you, [redacted]Customer Service

Consumer

Response:

I will allow this claim to be closed but this company needs to understand that they are providing information regarding monthly payments that are very misleading, and because of that I will be closing my account not just with Seventh Avenue but also Ginny's, Home at Five, and Swiss Colony. I would not care to do business with them any more.

Review: Hi Revdex.com I had purchased a few items with company but I canceled after the crappy products and the company kept selling my info to other companies and the endless magazines kept coming in I had enough I paid them off and was done they continue to Bill me $12 and they lied when I asked them what it was forDesired Settlement: I want the company to stop they crazy billing and stop selling my personal info to other companies

Business

Response:

We are sorry if you did not have the opportunity to see our response to Review: [redacted], which was posted October 14,2015 and states:

We received the correspondence from the Revdex.com in regards to your orders from Seventh Avenue. We are sorry for any disappointment with your orders and appreciate the opportunity to review your concerns. Please accept our sincere apology for any inconvenience you encountered while waiting to speak with Supervision. Customer satisfaction is very important to us; we are further researching how your call was lost and apologize your concern was not resolved at that time.

Review: I tried to contact customer service twice and got nowhere. I placed an order, your company sat on my check so long (because my name wasn't on the check) that the items I wanted are no longer available. Your rep once they finally called me said she would send me a similar product. She did not. My order contained a solid print quilt she sent a very ugly print. I wanted a return paid sticker as this is your companies fault not mine. Now I will be sending back the product at my expense and my time. I will never order from your company again if this is the type of service you give.Desired Settlement: I would like my cost of postage and the item returned.

Business

Response:

We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 3/23/2016 via phone. We are sorry for any disappointment with the [redacted], which did not meet your expectations.

Our records indicate the order was placed by phone on 3/23/2016 using a debit/credit card for billing purposes. The order was approved and shipped the next day, 3/24/2016. There were three boxes shipped: one confirmed arrival on 3/25/2016 and two on 3/28/2016. This meets or exceeds standard shipping criteria according to our guidelines.

Upon receipt of emails asking how to return, the returns address was provided. A later email received on 3/29 with more detailed data, resulted in a free return label sent via USPS. These are usually received within seven to ten days. We have as a courtesy, credited the quilt prior to return, and will gladly reimburse the expense incurred to return the quilt upon receipt of said copy, either faxed to # [redacted] or mailed to Customer Service, Country Door, 1112 7th Avenue, Monroe, WI 53566.

Unfortunately, we were unable to locate an order using a check. If any additional information is provided, such as an order number, we will gladly complete additional research. We regret any inconvenience, but appreciate the opportunity to explain. Sincerely, Country Door

Consumer

Response:

Review: I never requested any credit account with them and yet I see a hard inquiry on my credit report. Letters to them are non responsive.

I absolutely would not request credit from them and as a result they have gotten access to my personal information fraudulently.

They operate under many names and it is shown on my credit report as an inquiry from a "Midnight"

I have also seen on some of the reports as "satin midnight" and midnight satin".

In the past I had a similar inquiry on my credit report from a firm Stoneberry which has a similar address in Wisconsin and that too remains on my reportDesired Settlement: delete the hard inquiry from all my credit reports and this is for any of the many names they operate under

midnight

satin midnight

midnight satin

also possibly Stoneberry

Business

Response:

Midnight Velvet received an order for merchandise and request for extension of credit from Mr. [redacted] on August 20, 2013. The order was processed, approved and shipped to the address on the order: [redacted]. Account billing statements have been mailed to that address every month since September of 2013. At this time Midnight Velvet has a reasonable basis for believing that the inquiry was in response to a consumer initiated request for credit on behalf of Mr. [redacted].

Consumer

Response:

This is an absolute lie,

neither I nor anyone in this household ordered or requested credit from them

No one here has received any items from them NOR have I received even one piece of mail or billing from them.

We have lived here since March and am still here and covers the period they lie about. The only time I found out about them is from a disputed inquiry on my credit reports, to which I have received no reply