Colony Brands, Inc.

Review: There should be an option to select multiple complaint types. This company is absolutely awful. I placed an order with them Nov 29th, for 2 products that showed to be in-stock, ready to ship. Two weeks after the initial purchase, I get a call that one of the items has been back-ordered and would I like to wait or cancel. I decide to cancel as it was a Christmas Gift, I was however informed the other item was in-stock still and would be shipping the next day. Another full week goes by and again I receive a call informing me the item has now been back-ordered and would not be shipped till mid January. I obviously ask to cancel the order and receive credit for both items now. Another weeks goes by and not only am I not given a credit, my charge card was charged DOUBLE the original amount. I immediately call and ask to a supervisor to explain. They can't explain the problem and offer to issue a credit onto my card. It is now another week later and no credit on my card? What do I have to do to receive my credit?Desired Settlement: I would like this organization to receive a full investigation for their terrible business practices.

Business

Response:

We received the correspondence from

the Revdex.com regarding your order #[redacted] placed 12/2/2013 via

internet. We sincerely apologize for not fulfilling your order to your

satisfaction and for any disappointment or confusion regarding the billing to

your credit card.

As orders are processed availability

of products can be depleted and we are required to notify our customers of the

delayed shipment dates. This occurred with the Baby Dragon Rocker. We attempted

to call 12/9 and were unable to reach you, so a notice was sent by email on

12/10. The same day we received your call stating you accepted the delayed

shipping date for both the Rocker and Stacking

Blocks.

Cancellation of the Rocker was

requested and completed on 12/11. On 12/12 we were unsuccessful in our attempts

to reach you regarding a delay of the Stacking Blocks and sent notice via email

and a letter via USPS 12/13. Changes such as cancellations and requests to save

items that are delayed for shipment are available online, and may be made prior

to shipment. We are continuously striving to improve our systems to avoid such

occurrences.

We regret any difficulties in

understanding the charges to your credit card. Upon the request to cancel the

Dragon Rocker, was credited in our system so it would not be charged to you. A

shipping and processing adjustment for $6.75 was also deducted. These adjustments have cleared any amount

for the rocker, which was never

billed to your credit

card.

We are investigating

why you were billed for 2 of the Soft Stacking Blocks as this

should never have happened. You only

ordered one of them for $29.95. Both of these items were fully credited with 2 credits for

$29.95. We sincerely apologize our representatives were unable to

clearly review this with you.

We are sorry your first shopping

experience was not as expected and appreciate your comments. They have been

forwarded to the departments involved for their review and considerations. We

appreciate the opportunity to explain. Sincerely, One Step

Ahead

Review: Ginny's is reporting an incorrect payment status on my account (#[redacted]) on Equifax. They are reporting "Bad debt & placed for collection & skip." This account was paid in full on 2/19/2014.Desired Settlement: Ginny's needs to reflect an accurate payment status of paid or current.

Business

Response:

Ms. [redacted] opened her Ginny's account in December of 2007. The account remained open and active until 2011, when Ms. [redacted] stopped making payments. The account was charged off as a loss in August of 2011 and was referred to a collection agency. Ms. [redacted] made numerous small payments on the account and finally paid the balance in full on February 19, 2014. The status of [redacted]' account was updated to indicate the account had been paid in full, and the balance due was reduced to zero. The current status of the account is a Paid Charge-off. It is Ginny's position that the information it has furnished to the consumer reporting agencies accurately reflects the payment history and current status of the account and that their is no basis for altering or deleting the account information.

Consumer

Response:

Review: There were 2 accounts that I found on my credit report that were not mine and were a result of mail fraud. Swiss Colony and 7th ave. I contact Equifax and disputed these items. I later learned that one company owns both of these companies. I called the company Swiss colony to find out there was yet another company they owned called midnight velvet which was getting ready to hit my credit report as well. I have never heard of these companies before and asked they what to do in this situation. This has never happened to me before. They said they would send me a fraud packet and to fill it out and also file a police report and mail that back to them which I did. I immediately filed a police report. 3 days later still no fraud packet, a week went by and I decided to mail them a letter with all of the information disputing the account along with a signed police report by a police officer. Still nothing from this company. So I called them back. They said the fraud packet was mailed. A few days later I did get the packet in the mail however all it was, was a letter stating to go on line and file and file another report with the Federal Trade Commission. So I did that and had it notarized and then sent it all back into this company. They took off the 7th ave but not the Swiss colony. I then again disputed it with Equifax and sent Exuifax all of the information as well and received my new credit report with information stating the item had been verified. This is impossible because it is not mine. it could not have been verified. I then went and filed a report with my Attorney Generals office and am planning to take this company to court and fining them for knowingly obtaining and reporting fraudulent information which is against my rights as a consumer to have accurate and correct information on my credit file according to the FDCPA. If this does not come off my report I am planning to hire an attorney and sue everyone involved. Especially since I have done everything they have asked me to do. I am tired of getting the run around from this company who will just give credit to anyone with out checking or verifying facts first. I'm not being bullied by them anymore. I want this off my credits reports on all 3 bureaus and I want a letter of apology from this company as well as stating in the letter that it was fraud and is now removed from my credit file. If I do not get this with in 72 hours I will file a law suit against them and everyone else involved.Desired Settlement: I want this fraud off my credit report asap. It has been months that I have been getting the run around from these people. AND I want a letter for proof that they have removed it from my file.

Business

Response:

The com[panies have requested deletion of all account information from Mr. [redacted] credit file. Please note that this change may take up to 30 days to appear on a consumer credit report.

Review: I received three customer statements from this company under different names. I did not make any of these purchases. Monroe and Main, Midnight Velvet and Country Door Inspirations allowed someone to use my name to open a line of credit on December 26, 2015 and make purchases under all three of these names and have the merchandise shipped to them.

I have notified the company that I did not make any purchases with them. They have sent me a fraud packet that I am still waiting to receive. I do not think this company should be allowed to give customers an open line of credit without a lot more information. I have never had this happen to me before and I am concerned that a company can allow this to happen.Desired Settlement: I want you to watch this company for other complaints. They need to have better business practices in place.

Business

Response:

The accounts referred to in the complaint were coded as fraud on January 22, 2016 and Ms. [redacted] was notified of that action in writing. No information regarding the accounts will appear on her consumer credit report.

Review: I bought a pair of leather gloves from the Swiss Colony catalog not quite a year ago. The gloves started falling apart less than one month after I received them in the mail. I wrote a note on the billing statement I went with my first payment There was no response. Yes, they say they have a return policy. The original price of the pair of gloves was $20.00. I ended up sending $40.00. Swiss Colony has acknowledged the payments but demanded more money form me. I refused to send more money for gloves that were of poor quality. Swiss Colony has continued to demand more money from me and is demanding $83.49 from me over and above the $40.00 I already sent for a $20.00 pair of gloves that started falling apart less than 30 after I received them. Is that fair? I think that is outrageous. They are proving to me to be dirtbags.Desired Settlement: I want Swiss Colony to credit me Paid In Full, stop collection efforts, and clear all negative credit reporting. I promise I will never buy something from them again.

Business

Response:

The Swiss

Colony provides a customer service number in its account statements, in its

catalogs and on its web site. Its return policy - with a toll free telephone

number - is also published on its web site. If Mr. [redacted] had a problem with any

product he ordered from Swiss Colony, a resolution was as simple as placing a

telephone call – the Swiss Colony product guarantee is open ended.

Mr. [redacted]

instead elected to write

a note on his account statement - the one method of

communication virtually guaranteed to fail. Like most businesses, Swiss Colony

utilizes automated payment processing equipment to rapidly scan and deposit

incoming payments. Optical scanning equipment reads the account number off of the

payment stub and the account number and payment amount off of the check or

other payment instrument. As a result, no one read or responded to Mr. [redacted]'s

note.

It is

worth noting that Mr. [redacted] placed his order in December of 2014, but did not

make a payment until April of 2015. In the intervening four months, Mr. [redacted]

made no attempt to contact Swiss Colony or return the gloves he alleges were

defective.

At the

time he made his first payment his account was two months past due and the

balance had increased due to late payment fees and finance charges. Mr. [redacted]

then made one additional payment and stopped paying, ignoring the subsequent

billing statements, collection calls and past due notices.

In answer

to Mr. [redacted]’s question, The Swiss Colony believes it is perfectly fair to

expect a consumer to either a.) return merchandise that they find

unsatisfactory or b.) pay for the merchandise in accordance with the terms of

the purchase agreement. The current balance on Mr. [redacted]’s account is the result

of his failure to do either of these things.

Nonetheless,

Swiss Colony has elected to cease all efforts to collect the outstanding

balance on Mr. [redacted]’s account and to request deletion of the account

information from his credit file. The account will remain permanently closed

and Mr. [redacted]’s name will be deleted from the mailing list of Swiss Colony and

its affiliates.

Review: I have return their steam pressure and they told me that it will take 45 days for me to get my refund check cause they only mail out refund check once a month my refund 382.00 and I told the lady that I talk to that not right cause if you late with their money they charge you a 16 dollars late feed so they have their product but have the right to hold your money for 45 days but it dont take them 45 days to send their good out so why do it take them 45 day if the store was in town I could get my refund the same day they should be able to do better than thatDesired Settlement: I would like to get my refund before 45 days that not just right

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Business

Response:

We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 8/15/2014 via phone for the Steam Press. We are sorry for any disappointment with the Steam Press and the refund processing time.

The returns information is listed on the order blank in the center of the catalog or online indicates, “You will see a credit for the item in two to four weeks after your return has been processed.” As a courtesy, credit was issued prior to the returns processing, which would allow your refund to process in the normal two to four week timeframe. Full credit of $380.19 was issued for your order, however there was a balance remaining on account of $68.38 ($380.19 - $68.38 unpaid account balance = $313.12 refund). We have issued a special request for your refund of $313.12 to be returned to the same card used for payment on account. This should take between three to five business days to be reflected on your card. We regret any inconvenience this has caused, but appreciate the opportunity to explain. Sincerely, Montgomery Ward

Review: ginnys credit practices are false

they sent me a catalog and it said congratulations you can go shopping. I wad given a up to $400 credit limit and they are not shipping my order to

they falsely advertise credit and give a consumer s $400 credit and $25 a month to pay it offDesired Settlement: just want my ORDERS please

Business

Response:

While Ginny's routinely pre-screens prospective customers for the purpose of extending an offer of credit, Ginny's records indicate Mr. [redacted] has not been pre-screened and, therefore, was not extended a pre-approved credit offer. Mr. [redacted] received an invitation to apply catalog, which clearly includes the statement "All credit orders subject to credit approval." In response to his request for credit, Ginny's has reviewed Mr. [redacted]'s credit history and determined that a down payment is required before his orders can be released for shipment.

Consumer

Response:

Review: Hi Revdex.com I had purchased a few items with company but I canceled after the crappy products and the company kept selling my info to other companies and the endless magazines kept coming in I had enough I paid them off and was done they continue to Bill me $12 and they lied when I asked them what it was forDesired Settlement: I want the company to stop they crazy billing and stop selling my personal info to other companies

Business

Response:

We are sorry if you did not have the opportunity to see our response to Review: [redacted], which was posted October 14,2015 and states:

We received the correspondence from the Revdex.com in regards to your orders from Seventh Avenue. We are sorry for any disappointment with your orders and appreciate the opportunity to review your concerns. Please accept our sincere apology for any inconvenience you encountered while waiting to speak with Supervision. Customer satisfaction is very important to us; we are further researching how your call was lost and apologize your concern was not resolved at that time.

Review: I purchased an RCA 5-CD Sound System for $299.00 before tax. After making a few payments on the account I received a catalog with the exact same item from Finger-Hut for $199.00. I Contacted Montgomery Ward to see if it was possible to get a price adjustment on the stereo I purchased since it was such a huge difference. It took me approximately 30 minutes to even get a live person on the phone and after speaking with the first gentleman he said he was putting me through to the area that would handle any late fee or price adjustments. I Stayed on hold for approximately another 30 to 40 minutes and no one ever answered and the phone went dead. I Immediately called back and no one answered and after holding for 45 minutes the phone just went dead again. I was not happy with my purchase in the first place and wanted to return the item and now that I am aware that I am being over charged for the exact same item is taking advantage of their customers. I Made Montgomery Ward aware of the situation however after that there seems to be some sort of block and I am unable to get through to further discuss the matter or make a payment. They are continuing to charge me $25.00 and I have requested a refund. Thier billing statement has no contact number.Desired Settlement: Refund of all $25.00 late fees$100.00 price adjustment for same itemListed in Finger-Hut CatalogORALLOW ME TO RETURN THE ITEM

Business

Response:

We received the correspondence from the Revdex.com in regards to your order #153881-18 placed 4/30/2015 by phone. We are sorry for any disappointment with your purchase of the RCA Mini 400 Watt Stereo.

Review: I was charged for items and account I never applied for, never signed anything to apply nothing,Desired Settlement: I have been fighting with this company for a very long time, they say I owe but cant prove or provide me why, or proof, They were supposed to have this removed from all 3 credit reporting agencies, I have the letter where is was removed from Equifax, but it was not removed from TRANSUNION or Experian! I want this removed ASAP! They should not be able to just let anyone open a charge account with out signatures and proof! and very poor manors when speaking to the company

Business

Response:

Ms. [redacted] will need to identify the company and the account number in order for her complaint to be investigated.

Consumer

Response:

Review: I had a passed account with Seventh Avenue. I paid it off and it was closed in Feb/March time frame of 2015. On August 5th 2015 I received a letter from them stating "According to our records you have unused amounts on a gift certificate. Its been awhile since you received the certificate, but you can still use up the balance of 100.00 by selecting items in our catalog or going to www.seventhavenue.com and use the certificate number for full or partial payment.Thinking I had over-payed or did have an unused gift certificate, I went online and placed my order. The total was 94.15. I wanted to use up as much as I could, as the letter says the remainder would go to the state.After a couple days I checked on the status of my order and it said it had not been shipped to please call [redacted].I called the number and they said I had to pay since I did not have an active account. I told them I know this and that I did not want an account. She told me that I would have to open an account to get my shipment and pay 91.00 toward the cost!!!! It says nothing about that in the letter, only that I had an unused amount to "use or lose"Desired Settlement: Since their letter is a very misleading representation they should have to honor their letter and send me my item! They should also be warned against their misleading practice and NOT send anymore of these fake gift certificate letters out to me or anyone else.

Business

Response:

We received the correspondence from the RevDex.com regarding the internet order (#[redacted]) you placed on 8/23/2015 in the

amount of $91.45. We are sorry for any inconvenience you experienced with

your order.

Thank you for bringing your concerns to our attention. Our

information indicates our system was unable to locate the Gift Certificate due

to an error in entering the gift certificate number. This error prompted a

request for you to contact us directly. Unfortunately, when you called our

agents did not identify your concern and failed to issue a

correction. Please accept our apologies for this error. We corrected the

data entry for your gift certificate completed the processing of your order.

The order was shipped on August 28, 2015 and is estimated to arrive about

September 4th. The tracking information should be received via

email for your convenience.

I have paid this account in full with Seventh Avenue [redacted]. I experienced losing my job in 2008 and getting evicted. When I did find work it was part-time estimated 25 hours a week on minimum wage. I had to support me and my child off of poverty level income. When I could afford to pay Seventh Avenue I paid the account in full. I have wrote this company several times in 2013 April, May, June, July asking if they would delete this account. Regarding I am seeking better employment and several companies review your consumer reports. Negative status is hindering me from begin able to apply and qualify for several jobs.
This company have never response nor deleted this account. I am asking for this account to be deleted sine it is paid in full as of March 2010.

Review: Hello,

FedEx was the delivery for my product (a Keurig). The confirmation from FedEx was already delivered. The company known as Home At Five which I bought the product from which emailed me confirming that Home At Five delivered the product. I just need them to get the accuracy right on who delivered my product. FedEx was the delivery company.

ThanksDesired Settlement: Hello,

Good product just letting them know FedEx delivered the product. I keep track of all my sales so I need accuracy.

Thanks

Business

Response:

We received the correspondence from the Revdex.com regarding delivery information for order # [redacted] placed via internet 6/21/2015. We apologize for any confusion; our records indicate the order was delivered by Fed Ex Home. Tracking information is sent via email and allows our customers to conveniently keep tabs on their anticipated delivery. We have forwarded this information to the proper departments for further review. Thank you for bringing this to our attention. Sincerely, Home at Five

Review: This company will not honor its payment chart which states as follows: "Each month you must pay at least the full Minimum Payment Due (Minimum Monthly Payment plus any past due amount) on or before the due date shown on your monthly statement. Your Minimum Monthly Payment is determined based on the highest new balance ("HNB") of your Account in accordance with the table below or, if the HNB exceeds $2,400, then 3.34% of the HNB. The HNB is the highest principal balance of your Account since it was last paid in full." The Minimum Monthly Payment chart is as follows:

Minimum Monthly Payment $20, Highest New Balance $200

Minimum Monthly Payment $25, Highest New Balance $400

Minimum Monthly Payment $30, Highest New Balance $600

Minimum Monthly Payment $35, Highest New Balance $1,000

Minimum Monthly Payment $40, Highest New Balance $1,200

They have been charging me $40 a month even though my balance is below $1,000, and according to the chart above, they should be charging me only $35.

I contacted the company regarding this issue and was informed that the monthly payments increase when the balance increases but it does not decrease when the balance decreases, this is not in the payment schedule disclosure above or anywhere in the agreement, it just states that the "minimum monthly payment is determined based on the highest new balance of your account, in accordance with the table below", and the representatives I spoke to happened to mention that this information is not mentioned in the payment schedule but that's the way it is. This I find quite misleading and confusing since the payment chart clearly shows what your minimum monthly payment will be, therefore, you expect it to decrease as your balance decreases.Desired Settlement: I would like to be billed according to their payment chart, as it should be.

Business

Response:

We received the correspondence from the Revdex.com regarding your Seventh Avenue account #[redacted] Under the TERMS of our credit plan you will find the ACCOUNT AGREEMENT information that states: PAYMENTS: Each month you must pay at least the full Minimum Payment Due (Minimum Monthly Payment plus any past due amount) on or before the due date shown on your monthly statement. Your Minimum Monthly Payment is determined based on the highest new balance ("HNB") of your Account, in accordance with the table below or, if the HNB exceeds $2,400, then 3.34% of the HNB. The HNB is the highest principal balance of your Account since it was last paid in full. This means that the Minimum Monthly Payment will not decrease unless your Account is paid in full, but we reserve the right to recalculate the HNB based on returned merchandise or Account adjustments. We can apply your payments to fees and charges or amounts financed in our sole discretion, subject to applicable law. Payments in excess of the minimum will not reduce future Minimum Monthly Payments. We appreciate your business and hope this information is helpful.Sincerely Seventh Avenue Thank you, [redacted]Customer Service

Consumer

Response:

I will allow this claim to be closed but this company needs to understand that they are providing information regarding monthly payments that are very misleading, and because of that I will be closing my account not just with Seventh Avenue but also Ginny's, Home at Five, and Swiss Colony. I would not care to do business with them any more.

Review: After UPS sent me an email with a tracking number for merchandise I had not ordered, I realized that someone ordered some things from this company using my name and address. I did not order the items in the order. I advised the company and told them I would be returning the items. They suggested I contact you. I think I know who did this, but I will check with them later this evening.Desired Settlement: The online business needs to find a way to make sure that people are not using someone else's information to order things. I do not know if the company was planning to bill me for it, but if they were, they were going to be disappointed when it came time to pay.

Business

Response:

Ms. [redacted] room mate has contacted Ginny's and confirmed that she placed the order. The balance of the order has been transferred to a new account in the purchasers name and the account belonging to Ms. [redacted] has been closed. It should be noted that Ginny's did not request or receive a copy of Ms. [redacted]'s consumer credit report and that no information regarding her short-lived account has been or will be furnished to a consumer reporting agency.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I had for the past month I have been contacting Montgomery ward that on June 12 I will be making a payment. I got no response and then I received a threatening letter on May 26, 2015. I am sick of it and then when I wanted to order something the denied me.Desired Settlement: I will pay in June and send me the order I requested for the grill cover.

Business

Response:

Ms. [redacted] account is past due. The fact that she has indicated an intent to make a payment in the future does not change the current status of her account. Montgomery Ward has the right, under the account agreement, to suspend purchasing privileges at any time - including when an account is past due. Ms. [redacted] will be free to contact Montgomery Ward regarding her held order after she brings her account current. Please note that the order will not be released automatically if/when the account becomes current.

Review: Colony Brands Inc has violated the Fair Debt Collection Practices Act, [redacted] I dispute the validity of this debt, I need the original billing statements sent to my home address, I do not owe this $132 dollars, I am going to report Colony Brands Inc to the California Office of the Attorney General, Federal Trade Commission, and to my Federal Congress representative, Senator [redacted] regarding the fraud committed by this company. The Blantant fraudulent actions by Colony Brands Inc have been reported to all the government agencies listed above.Desired Settlement: Colony Brands Inc should write me a letter stating the fact that I do not owe this $132 debt.

Business

Response:

Ashro received a telephone order from Ms. [redacted] on April 13, 2012, which she requested be charged to a new Ashro Credit account. After reviewing her credit history, Ashro determined that Ms. [redacted] would need to make a down payment of 50% of her order total before it could be released for shipment. Upon receipt of the payment the remaining balance would be charged to a new Ashro Credit account.

Review: This company is full of crooks they first told me I would need to spend an extra $40 to possibly get my order by 12/24 (mind you I place d this order on 12/9) and I told them to cancel my order and I was told that they would mail my check back to me and instead they cashed it...I was shuffled around between 4 different people tonight and told no-one could find any record of my check being processed or anything through their office and that they would not refund my $90 until I faxed a bank statement!! I said I have no fax machine I can email or text a pic of my account or the check and I was told no....so a pic of their account info on the back of my check was no good and now I still do not have my $90 back!

The entire experience from day 1 was shady I ordered then out of the blue no phone call or anything just a letter dated 2 days after I ordered and arriving 5 days after I ordered saying I needed to pay 1/2 up front and if I had ANY chance of getting by 12/24 to pays additional $40 to expididte the shipping. Then I get told they will mail my check back since I canceled the order feeling EXTREMLY uneasy about the whole letter and extra $40 for POSSIBLY receiving in time for Christmas and then the. Not only cash the check but tell me there is no record and I have no order!! OF COURSE THERE IS NO ORDER I CANCELLED IT BECAUSE YOU TRIED TO CHEAT ME FOR EXTRA $$ ALREADY!!!!

I want my $90 back this is no way to run a business and they are VERY disrespectful and unpleasant at this companyDesired Settlement: I want my $ back

Business

Response:

Swiss Colony offers its apologies to Ms. [redacted] for the

errors in handling her order. The payment Ms. [redacted] submitted was not

credited properly to her order. Swiss Colony is investigating the cause of this

error. The error resulted in Ms. [redacted] being asked to make a down payment on

an order on which she had already made a payment sufficient to have the order

released. As a result of the request for a down payment, Ms. [redacted] quite

reasonably canceled her order and requested a refund of the payment she had

previously sent. Unfortunately, the payment did not appear on the record for

her order, resulting in the multiple conversations Ms. [redacted] was forced to

endure with various company representatives regarding her missing payment.

Ms. [redacted]’s payment was not applied to her order until December

29, 2014. A refund has processed for mailing and should be delivered in the next

few days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Yes I want my money back but they are making it seem like they did no wrong here. 1st of all I had no order as it was canceled and they still cashed my $90 check. Then when I called to ask why they cashed my check after I was SPACIFICALLY told it would be mailed back to me since there was no order in the system I was told that there was no record of the check being cashed at all and I was basically screwed out of $90I will be happier with my refund but I still do not believe they are admitting any fault in this error on their behalf!Regards,

Business

Response:

Swiss Colony again offers its apologies to Ms. [redacted] for the manner in which her order was handled. The agent that spoke with her should never have indicated that her check would be returned. Swiss Colony, like most retailers, uses automated payment processing equipment that electronically scans and processes payments. Federal law requires that consumer payments be processed and posted as of the day they are received. At the time Ms. [redacted] called, there was quite literally no way her check could be returned to her unprocessed. Swiss Colony apologizes specifically for the incorrect impression this created that the payment would not be processed and her checking account would not be affected. This issue has been addressed with the agent involved to ensure that this misinformation is not given to another customer.

Consumer

Response:

On Wed, 28 Jan at 10:41 am , [redacted]> wrote:HELLO, I JUST WANTED TO UPDATE YOU THAT SWISS COLONY DID IN FACT FINALLY SEND ME A REFUND I AM WILLING TO CLOSE THE COMPLAINT NOW?

Review: I placed an order by phone, I was given wrong information every time about my order it was even cancelled without my request or notifying me.

On January 22, 2014 I called to make a purchase of winter boots by phone because online was not accepting my debit card. I was suppose to receive an email to [redacted] confirming my order. I never received this I started calling on January 25 asking status of my order. I was first told it was missing and had to cancel my order. I was upset because if I wouldn't have called I wouldnt have known. I asked to speak to a supervisor I was told information was wrong item would ship out next day. I then called on Monday 1/27/14 asking for tracking information. I was told again it was going to ship out. I called yesterday 1/30/14 and was told I would receive a call back or email once my project is researched because they do not know where my product is. I was highly upset and said ok I'll wait for email or call. I received nothing I called back again today 1/31/14 to ask about my item again told them I need to know what is going on or have to cancel my order. this the rep I spoke with transfered me to a manager. The manager then tells me my order was cancelled on Monday 1/27/14. I was extremely upset because I should have been notified. Had I not continuously called I would have never known any of this and I would have continued to wait for a product that was never going to arrive. The supervisor was also with attitude and had no empathy when I expressed how upset I was over all this situation. My order can be searched by my phone # [redacted]. I was told order # is [redacted]. My name is Isabel Solis. I am highly upset over the disregard of this.Desired Settlement: I would like an apology and some compensation for the trouble of waiting for a product the company decided to cancel themselves without telling me about it. I was told I will have credit back to my card. Who knows how real this is and what story ill get when I call back to check on this.

Business

Response:

We received the correspondence from

the Revdex.com in regards to your experience with Home Visions. We

are sincerely sorry for any disappointment or inconvenience this has

caused.

Review: ordered paula deen cookware and as soon as I received it I mailed in for the rebate . they say I didn't send the upc in and I did . I want my $30 mail in rebate or I want a label so I can return the cookware . been trying to get this solved for months . made a complaint against the rebate company and that did no good .Desired Settlement: I would like my $30 rebate or a label to return the cookware

Business

Response:

We received your correspondence

from the Revdex.com regarding order #[redacted] placed via internet

6/5/2014. We apologize for the difficulties you have experienced with the rebate

process. We wish you had contacted us directly regarding this issue as our

records indicate no correspondence was received.

Rebates are fulfilled by a third

party. The rebate form, which is sent or can be printed from our website,

requires the buyer to fill out name, address, and email address (if available).

It also requests the buyer send an original or legible copy of the order

confirmation acknowledgement or packing list and the original PLN or UPC code

from the product packaging. The rebate form and additional information can then

be sent to Promotion #[redacted], Paula Deen $30 Mail-In Rebate, [redacted]. The rebate form states:

“All rebate checks will be paid in U.S. dollars. Sponsor is not responsible for

lost, late, damaged, illegible, misdirected, or postage due submissions. Please

allow 8-10 weeks for processing from the time your submission is received. Keep

copies of all material submitted for your records.”

Montgomery Ward is not able to

obtain or provide status information about product rebates, therefore it is

unknown if your rebate check is still on the way. You may inquire about the

status of your rebate by visiting http://www.status-now.com or by calling

1-800-953-3098, as stated on the form.

As a courtesy, we have credited

your account $30.00. This credit will be reflected on your next billing

statement.

We hope this information has been

helpful to you. We appreciate the opportunity to be of

service.

Sincerely,

Montgomery Ward

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.