Colony Brands, Inc.

Review: I order a radio from ginny's catalog and use a coupon that has 20% off I recieved the radio and I love it so much I order another one and you the coupon that stated 20% off I did not know it was the same coupon but it went through on the internet I recieved conformation of the order and a bill for the radio for the full price and a statement that said I can use same coupon for this order after they ship the order why not tell me before order was process so if can cancel the order and get radio from another company with a 20% off coupon I spoke to kay the manager and she stated their nothing I can do pay the full price that is bad business I will not order from this stupid company again and I want my discount so I can pay this stupid company off and never order from them again.Desired Settlement: want my discount and I never order form this company again

Business

Response:

We received the correspondence from

the Revdex.com regarding your order #[redacted] placed via internet

2/15/2014. We are sorry for any confusion when using our special marketing

discount code [redacted] for your second order of the Retro CD Stereo.

Review: In March 2014, I sent in a payment with the memo saying, paid in full . The check was then accepted by Ginny's and now Ginny's is threatening to send to credit agencyDesired Settlement: My account to be cleared and my credit not hurt

Business

Response:

Ms. [redacted] should review the terms and conditions she agreed to when she opened her account in April of 2012, which read in pertinent part:

You agree not to send us payments marked “paid in full,” “without recourse,” or with similar language. If you send such a payment, you agree that we may accept it without losing any of our rights under any agreement between you and us. All written communications concerning disputed amounts, including any check or other payment instrument that indicates that the payment constitutes “payment in full” of the amount owed or that is tendered with other conditions or limitations or as full satisfaction of a disputed amount, must be mailed or delivered to Special Account Handling, 1112 7th Ave, Monroe WI 53566. No payment will operate as an accord and satisfaction without the prior written consent of one of our senior officers.

Review: Hello, My Name [redacted]. while checking my credit report I noticed that I had a collection from Ginny's ( Colony company). It is showing as account number [redacted]. I have never ordered from this company and they have a collection account on me. This is a company that mails out catalogs to people with account numbers on them. I assume that someone else got this catalog. I know that this is not my account and it needs to be deleted from my credit report.Desired Settlement: delete from credit report

Business

Response:

Mr. [redacted] placed an order with Ginny’s on August 16, 2010. The item he ordered, a 5 pc dining set, was delivered to [redacted]. Shipment of the item was delayed by the vendor until December 9, 2010. Ginny’s contacted Mr. [redacted] on multiple occasions to secure his agreement on the delayed shipment. When the item was shipped it arrived damaged. Ginny’s shipped replacement to Mr. [redacted] home on January 6, 2011.

Review: A few months back I had placed an order with Seventh Avenue for a digital camera. After receiving it, the quality was not what I expected and I sent it back to the company,and I paid for the shipping and handling. They continued to send me a bill after I had sent the order back. They finally acknowledged and credited my account. Then they sent me the next month another bill for $22.96 and never listed what this was for.

I finally got to talk to this company over the phone and they told me the amount listed was for, "shipping and handling charges for sending me the camera I had ordered, (the one that was returned at my expense). And I told them I would not pay for this as the reason for the charges was never listed on my statement and I feel unfair practice.Desired Settlement: I do not feel that I should be charged $22.96 for an item that I found to be poor quality and that I shipped back at my expense.

And I was never informed that if I did not like the item, I would still have to pay the initial S&H charges if I returned it.

Admit it is a mistake and credit my account or show proof of the charges.

Business

Response:

We received the correspondence from

the Revdex.com regarding your order #[redacted] placed 1/20/2014 via

mail. We are sorry for any confusion regarding your account

balance.

Upon receipt and processing of your

order a confirmation email was sent showing your Order Acknowledgement with

listing of the Waterproof Camera along with the shipping and processing. Our

guarantee is listed on the order blank in the center of the catalog or online

under Customer Service/Help and states, “If any item, for any reason, does not

meet your expectations, just return it to us. We’ll gladly: refund your

merchandise amount, credit your account, or send a replacement (if available).

Your complete satisfaction is guaranteed!”

The camera was promptly credited $99

on 2/13/2014 for the merchandise amount upon the returns processing. Shipping

and processing is not automatically credited, which is a common practice in the

catalog industry when a product is returned because the customer didn’t like the

product or changed his or her mind, or the item did not

fit.

As a courtesy, your account has been

credited the shipping and processing along with the finance charges incurred.

Please allow twenty four to forty eight hours for your account to reflect a zero

balance. We regret any disappointment, but appreciate the opportunity to

explain. Sincerely,

Review: Ginny's charged me for a product I never received. I believe I made payments on it before I finally realized what it was. I have spoken with them numerous times concerning this. It is on my credit report and I want it removed. I refuse to pay for a product I never received.Desired Settlement: I just want it off my credit report. If I have sent in any funds, they can keep it!

Business

Response:

Ms. [redacted] placed an order with Ginny’s on August 20, 2008 in the amount of $409.49, which was charged to her Ginny’s credit account. Ginny’s received regular payments on the account from September of 2008 through July of 2009. In September of 2009 the account was credited to a zero balance due to a product issue Ms. [redacted] reported to Ginny’s. There is no balance due on the account and no information regarding the account has been furnished to a consumer reporting agency.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I filed a complaint with you all a few weeks ago concerning Ginny's, which I thought was resolved. I just found out that Ginny's and Seventh Avenue were affiliated under Colony Brands. Seventh Avenue has appeared in my credit report with the same issues as Ginny's, only under a different date. As the same as Ginny's, I may have made payments on an item I did not receive until I realized it. I spoke to Seventh Avenue concerning this matter last week and the customer service representative was down right rude and nasty. I have not received any products from Seventh Avenue and I want them to leave me alone.re

Review: I did not recieve any billing information for this accont over the last 2 years this account alledgely exited, Only way I found out this information was by pulling my credit report. I did move and had a charge of address etc but no bills, phone calls etc.. from this company , If there was debt owed wouldn't I have recieved any itemized bills yet it is showing up on my credit as a charge off. I am in dispute of this totally.Desired Settlement: Remove this from my credit reports

Business

Response:

Ashro's Loss Prevention Department has initiated an investigation of Ms. [redacted] allegation. As part of that investigation, an identity theft affidavit was mailed to her attention on 9/23. It would assist the investigation significantly if Ms. [redacted] would complete and return the affidavit, with particular attention given to her previous addresses from June of 2011 through April of 2012. Upon receipt of the additional information from Ms. [redacted], Ashro will conclude its investigation and inform her of the result.

Review: My son [redacted] received a gift from a relative that was not age appropriate. I emailed One Step Ahead for their return/exchange policy. They advised me to ship the item back and they would send me a "Gift Credit Letter" along with a catalog so I may order a new item. I returned the item on October 24, 2014 via UPS for the out of pocket cost of $30.00. I never received this "Gift Credit Letter". I called the customer service department at [redacted] and they advised me that the credited the account of the sender, Mrs. [redacted]. I was told that there was nothing I could do to exchange the item. I asked for a refund of the cost of the UPS shipment. They advised me to send in a copy of the receipt. I did as they asked. Still I received no gift card or refund. I was told on 12/4/2014 by Jennifer and Carrie in the "Credit Department" that the refund for the UPS expense was not refunded to me but instead credited to the gift sender, [redacted]. Furthermore, I was out of luck and could not receive anything back from One Step Ahead. The order number was [redacted]Desired Settlement: I would like a check for $30.00 sent to me for the expense I occurred for the cost of shipping the item back to One Step Ahead.

Business

Response:

We received the correspondence from the Revdex.com regarding a gift sent to your son James from order #[redacted]. We extend our apologies for the difficulties you have experienced attempting to resolve your concerns with a gift credit letter and reimbursement for the return of the gift. Customer satisfaction is very important to us and we are grateful for the opportunity to assist you in this matter. There were a series of errors that occurred. We are looking into these concerns and have forwarded the information to the proper departments for their review and evaluation. Our investigation shows the order was credited in error as opposed to sending the gift credit letter per your request. Unfortunately, this was then compounded when the information was received for the reimbursement of return shipping. We sincerely regret this occurred. Your refund of $30.68 was issued 12/23/2014 and set to arrive within seven to ten business days. We are also shipping a complimentary Snack Mix to arrive around January 3rd, 2015. Please enjoy with our compliments. Please be assured it is not our practice to handle our customer concerns in this manner. Our apologies for the inconvenience you experienced. We sincerely hope you’ll allow us to serve you better in the future. One Step Ahead Thank you,[redacted]Customer Service

Review: We gave my daughter a tablet purchased from wards for Christmas. It broke

and we called to have to replaced. We mailed it back after being told it

would be destroyed along with all of her information. (She is 12) . After

recieveing her new tablet we realized it was sent to us used although we had

paid for new. Upon going threw tablet we have found the previous owners

emails, email address, accounts and income tax info. This makes me believe

that my daughters info was never destroyed and the tablet was fixed and

resold as "new" . I have contacted wards twice and have not got a call back.

Included in her tablet that was sent back was her pics of my other kids,

personal info and passwords and accounts also. I did speak to a supervisor

on the 18th of february that said it was no big deal that we were sold a

tablet as new or that I had this other lady's info or that my daughters info

is floating around somewhere. I called back the 19th , today, told the

ordeal to someone else and was assured a phone call back. We have yet to

recieve this call.Please help ur or point me to someone that can. My 12 yr

old daughters safety may be at steak. Thank you [redacted]Desired Settlement: I want proof that my daughters tablet was destroyed or cleared.

Not proof the company does them all but proof that my daughters itself is done.

After all we have been threw with this I would also like my accounts ALL of my accounts closed and cleared. We will no longer be making payments on any of them. That includes: wards, country door, Ginny's, and seventh ave. which is all the same company with different names. We have not made a payment this month on any accounts and will never again after being lied to.

I have also got in contact with the previous owner and she said this tablet was shipped back used and wards new it was used and told her they would also clear hers. I have proof of this statement

Business

Response:

We have located

your returned tablet and it will be destroyed. We have also issued a

credit to your account for the amount of the tablet. We would like to send

you a new (never opened) tablet, if you will return the one that you currently

have first. This would be at no charge to you.

Review: I have been trying for years to have charges removed this company put against my social security number. They just informed me they purchased my information from another company and because someone gave them a number from a catalog I am responsible for these charges. I don't find it acceptable they charged me without my ever applying for an account and fail to see that is indemnity theft by them.Desired Settlement: I want this removed from my credit, a change in their future business dealings and a stronger accountability for how they use private information.

Business

Response:

Ms. [redacted] will need to provide additional information in order for her complaint to receive a response. Specifically, she will need to provide the name of the company and a full or partial account number so that her claim may be investigated.

Consumer

Response:

Review: I order items and paid my account out, but they opened anothe account in my name so they want me to pay, which I already paid off. Did not authorized another in my name. They admitted it was there fault. Name [redacted]

Please help meDesired Settlement: So that this company will not do it again to.

Business

Response:

Ms. [redacted] paid her previous Monroe and Main account in full in June of 2013. On April 30, 2014 Ms. [redacted] placed an order with Monroe & Main that was mistakenly posted to a new credit account. Ms. [redacted] began making payments on the new balance using the previous account number. The payments were transferred to the new account by Monroe and Main, keeping the new account current. Monroe & Main regrets this error, and has closed the new account and transferred the existing balance to Ms. [redacted] previous account. It should be noted, however, that the balances on the two accounts did not overlap and that the balance due on the order Ms. [redacted] placed in April of 2014 remains properly due and payable regardless of the account number under which it is billed.

Consumer

Response:

Review: They have called me numberous os times saying I owe money when I have been paying them every month on time. In may they said that I didnt send them a payment for thst month so I se.t them two payment for may and june. On june 4th they said that they didnt get a payment gfor may or june.Desired Settlement: Being able to pay on time on time till my bill is paid off

Business

Response:

Ms. [redacted] provided an account number with her complaint. The account she identified was not issued to [redacted]. Ginny's is unable to address the specifics of the account without the consent of the account holder. Finally, Ginny's was unable to locate an account in Ms. [redacted]' name.

Consumer

Response:

Review: There should be an option to select multiple complaint types. This company is absolutely awful. I placed an order with them Nov 29th, for 2 products that showed to be in-stock, ready to ship. Two weeks after the initial purchase, I get a call that one of the items has been back-ordered and would I like to wait or cancel. I decide to cancel as it was a Christmas Gift, I was however informed the other item was in-stock still and would be shipping the next day. Another full week goes by and again I receive a call informing me the item has now been back-ordered and would not be shipped till mid January. I obviously ask to cancel the order and receive credit for both items now. Another weeks goes by and not only am I not given a credit, my charge card was charged DOUBLE the original amount. I immediately call and ask to a supervisor to explain. They can't explain the problem and offer to issue a credit onto my card. It is now another week later and no credit on my card? What do I have to do to receive my credit?Desired Settlement: I would like this organization to receive a full investigation for their terrible business practices.

Business

Response:

We received the correspondence from

the Revdex.com regarding your order #[redacted] placed 12/2/2013 via

internet. We sincerely apologize for not fulfilling your order to your

satisfaction and for any disappointment or confusion regarding the billing to

your credit card.

As orders are processed availability

of products can be depleted and we are required to notify our customers of the

delayed shipment dates. This occurred with the Baby Dragon Rocker. We attempted

to call 12/9 and were unable to reach you, so a notice was sent by email on

12/10. The same day we received your call stating you accepted the delayed

shipping date for both the Rocker and Stacking

Blocks.

Cancellation of the Rocker was

requested and completed on 12/11. On 12/12 we were unsuccessful in our attempts

to reach you regarding a delay of the Stacking Blocks and sent notice via email

and a letter via USPS 12/13. Changes such as cancellations and requests to save

items that are delayed for shipment are available online, and may be made prior

to shipment. We are continuously striving to improve our systems to avoid such

occurrences.

We regret any difficulties in

understanding the charges to your credit card. Upon the request to cancel the

Dragon Rocker, was credited in our system so it would not be charged to you. A

shipping and processing adjustment for $6.75 was also deducted. These adjustments have cleared any amount

for the rocker, which was never

billed to your credit

card.

We are investigating

why you were billed for 2 of the Soft Stacking Blocks as this

should never have happened. You only

ordered one of them for $29.95. Both of these items were fully credited with 2 credits for

$29.95. We sincerely apologize our representatives were unable to

clearly review this with you.

We are sorry your first shopping

experience was not as expected and appreciate your comments. They have been

forwarded to the departments involved for their review and considerations. We

appreciate the opportunity to explain. Sincerely, One Step

Ahead

Review: I had ordered some rings from this company and when I got them the sizes were wrong and you ca hairy see the names that were supposed to go on there, when I called them to ask why they were like the or if I can send them back and get a refund they told me that tho came from a different company and that there was nothing that they could do about it and on their site it says that if a customer I not satisfied with the merchandise that they receive from this company then they will give a full refund when this item is returned I have even sent them letters telling them that till this day I will even send them back their stuff and I have even disputed this account from my credit and nothing they just keep updating my file with no responseDesired Settlement: Take this account off of my credit and call it even I don't feel I should have to pay for something I was not satisfied with and tried to send back but was unable too

Business

Response:

Swiss Colony has requested deleion of the account information from Ms. [redacted] credit file. This change may take up to 30 days to appear on a consumer credit report.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Items not shipped after deposit was made.

I placed and order with this company and paid the requested deposit. I was informed several items were on back order. The manager [redacted] informed me we could create a new order to replace the items on back order. We place the order and she assured me everything was taken care of and I would have the items on the 18th of December. Today I check the status and the order is not processed and I call only to find out they want a new deposit. I had a credit with them of $95.83. The new order was less than this and the remaining balance was to cover shipping.Desired Settlement: I want these items sent and at my house before Christmas as they are Christmas presents. I want this company to do what they said they would do.

Business

Response:

We received your correspondence

regarding orders #[redacted] placed via internet 12/10/2014, #[redacted] placed via

phone 12/13/2014, and #[redacted] placed via phone 12/15/2014. We regret the

difficulties you’ve experienced with these orders.

FedEx tracking on order #[redacted] shows that your items were delivered 12/19/2014. We apologize these items

arrived a day later than promised. As a courtesy, we have credited your account

$19.95 for the expedited shipping and processing on your order. This credit

should be reflected on your next billing statement.

We hope this information is helpful

to you. We appreciate the opportunity to be of

service.

Review: I placed an order back in October 2014 --- upon receipt of the items, which was a two piece ensemble (dress and coat jacket; along with a hat). Neither piece of the items was suitable for my needs so I returned all three pieces immediately. A return label was enclosed and I used that to mail back the items. I paid $16.21 to return the hat...Everything was returned the same day. Since then, ASHRO has continued to bill and continue to add late fees and charges. I have followed their written procedures by writing and asking them to inform me of why. According to my November statement...$319.00 was credited back to my account; however, $15.90 was debited from my account which reflects $66.80 which is was due at that time. I'm being charged for items that were returned. My recent bill reflects $79.30 which I paid to stop the harassment. At this point in time, I request an explanation of the charges and receipt of my payment and once resolved, to closed this account.Desired Settlement: Once reviewed, refund is desired based on over-payement on December 2014 and January 2015 statements.

Business

Response:

We received the correspondence from

the Revdex.com regarding orders placed in September and October. We

are sorry for any confusion regarding your returns and consequent

billing.

Our records indicate three orders

were placed and per your request this information was mailed to you on

1/24/2015.

Order #[redacted] placed 9/17/14 for

$332.83 included the Jazy Jacket Dress, Elizabeth Hat, and the Magnolia Faux Fur

Wrap. The dress and hat were returned as difficult to assemble. After

processing, the order was credited for $279.90 10/7/2014. There are no return

records for the Faux Fur Wrap.

Order #[redacted] placed 10/17/2014

for 151.90 for the Fanny Hat was returned using the Smart Label return option

11/4/14 as not liking the features and after processing was credited for

$129.95.

Order #[redacted] 10/17/14 for

$214.90 placed 10/17/2014 for the Feria Wardrober was returned using the Smart

Label return option and processed 11/5/2014 for credit of

$189.95.

We promptly credited your account

for the prices of the items upon receipt and processing. Shipping and

processing is not automatically credited, which is a common practice in the

catalog industry when a product is returned because the customer didn’t like the

product or changed his or her mind, or the item did not fit. Our guarantee is

listed on the order blank in the center of the catalog or online under Customer

Service/Help and states, “All items come with a money-back guarantee only if

returned within 30 days of invoice date. You may request a full* merchandise

refund or exchange (if available). The refund or credit amount does not include the original shipping charges

or the return shipping charges.”

Two Smart Labels were used to return

items. This is an option we offer to our customers as a convenience at a cost

of $7.95 each to be applied to your account when returned. This information is

clearly disclosed on the return shipping label. We have as a one time courtesy,

issued credit for both Smart Labels, and the original shipping and processing to

your account.

Records show one payment of $79.30

was submitted on 2/2/15. For future reference, please note that a payment is due

on your account each month that it has a balance. Your intention to return an

item does not exempt you from the need to make a payment. Failure to make the

required payment on time and in full results in the imposition of finance

charges and late fees, increasing the balance due on the account. Currently

your account reflects a $54.05 credit balance which will be refunded within the

next seven to fourteen business days. The remainder of your payment was for the

Magnolia Faux Fur Wrap. Sincerly, Ashro

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Thank you for responding to this complaint after receipt and review, the issue is not with the appropriate credits which is correct because the items were returned; however, ASHRO had mixed up an order which was placed back in September of 2013 (Magnolia Faux Fur Wrap) which had nothing to do with the purchases made in 2014 -- which included fees and finances charges which were tacked on well after the items were returned within 30 day billing cycle. THIS IS THE REASON FOR THE COMPLAINT... I feel that these charges and fees were not necessary and unfair. As mentioned in ASHRO's response that a refund would be sent to me in the amount of $54.05 within the next 7 to 14 days. Upon receipt of such refund would be acceptable.

Review: On 8/10/2015 I ordered a Frigidaire Stainless Steel Dishwasher through Wards online. The order # is 43660674. When I placed the order it said shipping would be in 4-6 weeks. My kitchen is being remodeled and I am in need of a new dishwasher. On Friday, 9/11/15, I checked the status of the order. It said "cannot ship". I contacted Wards directly through their website and asked what "cannot ship" means. Is it on back order or what? I received a confirmation number that my email was sent and a customer service representative would get back with me. Its now a week later and I've heard NOTHING from Wards. They have my email, my address and my phone so there are plenty of ways they could contact me. My contractors are now waiting on the dishwasher so that they can finish my kitchen. Today, I checked the status of the order and it still says, "cannot ship". I looked online and Wards is still offering that model for sale. I want Wards to ship this dishwasher as offered.I have called Frigidaire and they still produce this model, so it is being made. This is unacceptable customer service.Desired Settlement: I want the dishwasher as advertised. Frigidaire makes this model, Wards needs to get one.If this continues, I will start asking that Wards pay me the $749.00 so that I may purchase this dishwasher elsewhere. This is holding up the remodel and costing me money to keep the contractors as there are plumbing and electrical that cannot be completed until installation. Wards is still advertising this model as of today, so I consider this false advertising if they cannot provide this dishwasher.

Business

Response:

We received the correspondence from the Revdex.com regarding your order #[redacted] placed via internet on 8/10/2015. Please accept our sincere apology for any inconvenience you encountered with our company regarding the shipment of your Stainless Steel Dishwasher.

Our records indicate upon receipt of your order an email was sent regarding a response needed for Semi Delivery. When no response was received our additional efforts to reach you by phone were unsuccessful, so on 8/12/15 the order was canceled. We received your email 9/13/2015 and are sincerely sorry if a message was returned that someone would be in touch with you, and we did not follow through. Please be assured it is not our practice to handle orders in this manner.

Additional attempts to reach you by phone 9/22/2015 and 9/23/2015 were made when we received your notice. Regretfully, this was also unsuccessful. We’re asking if you would contact our Special Customer Service Liaison at [redacted] to place a new order and complete the Semi Survey. She is available from 9:00am to 3:00pm Central Time, Monday through Friday. We look forward to hearing from you and resolving this concern to your satisfaction. Sincerely, Montgomery Ward

Business

Response:

We received the correspondence from the Revdex.com regarding your order #436606-74 placed via internet on 8/10/2015. Please accept our sincere apology for any inconvenience you encountered with our company regarding the shipment of your Stainless Steel Dishwasher.

Our records indicate upon receipt of your order an email was sent regarding a response needed for Semi Delivery. When no response was received our additional efforts to reach you by phone were unsuccessful, so on 8/12/15 the order was canceled. We received your email 9/13/2015 and are sincerely sorry if a message was returned that someone would be in touch with you, and we did not follow through. Please be assured it is not our practice to handle orders in this manner.

Additional attempts to reach you by phone 9/22/2015 and 9/23/2015 were made when we received your notice. Regretfully, this was also unsuccessful. We’re asking if you would contact our Special Customer Service Liaison at ###-###-#### to place a new order and complete the Semi Survey. She is available from 9:00am to 3:00pm Central Time, Monday through Friday. We look forward to hearing from you and resolving this concern to your satisfaction. Sincerely, Montgomery Ward

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Your response has serious problems. I placed my order on 8/10 and you canceled the order on 8/12 because you were unable to reach me? A message was never left on my phone ( I checked my phone records). You canceled a $750 order because you couldn't reach me within less than 48 hours??? I do see a call from Wisconsin on 8/23, but no message was left on my phone. It is a hang up call. If you're really trying to reach someone, would you not leave a message? I've also called the suggested number both last Friday and again yesterday during the requested hours. On both times, I received a voicemail of a Ms. [redacted]. I left a detailed message and my phone number. Those calls have not been returned. I do not understand why it is needed that I place a new order when you already have my previous order! I now would like the name and number of the manager above your customer liason person as there seems to be no urgency to resolve this issue. My contractors are now seriously behind schedule because of this issue. If this is not solved immediately, I plan on charging Wards the extra dollars this is costing me. I have saved all my phone records if this should need to be settled legally.

Regards,

[redacted] Allen Your response has serious problems. I placed my order on 8/10 and you canceled the order on 8/12 because you were unable to reach me? A message was never left on my phone ( I checked my phone records). You canceled a $750 order because you couldn't reach me within less than 48 hours??? I do see a call from Wisconsin on 8/23, but no message was left on my phone. It is a hang up call. If you're really trying to reach someone, would you not leave a message? I've also called the suggested number both last Friday and again yesterday during the requested hours. On both times, I received a voicemail of a Ms. [redacted]. I left a detailed message and my phone number. Those calls have not been returned. I do not understand why it is needed that I place a new order when you already have my previous order! I now would like the name and number of the manager above your customer liason person as there seems to be no urgency to resolve this issue. My contractors are now seriously behind schedule because of this issue. If this is not solved immediately, I plan on charging Wards the extra dollars this is costing me. I have saved all my phone records if this should need to be settled legally.

Review: I have return their steam pressure and they told me that it will take 45 days for me to get my refund check cause they only mail out refund check once a month my refund 382.00 and I told the lady that I talk to that not right cause if you late with their money they charge you a 16 dollars late feed so they have their product but have the right to hold your money for 45 days but it dont take them 45 days to send their good out so why do it take them 45 day if the store was in town I could get my refund the same day they should be able to do better than thatDesired Settlement: I would like to get my refund before 45 days that not just right

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Business

Response:

We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 8/15/2014 via phone for the Steam Press. We are sorry for any disappointment with the Steam Press and the refund processing time.

The returns information is listed on the order blank in the center of the catalog or online indicates, “You will see a credit for the item in two to four weeks after your return has been processed.” As a courtesy, credit was issued prior to the returns processing, which would allow your refund to process in the normal two to four week timeframe. Full credit of $380.19 was issued for your order, however there was a balance remaining on account of $68.38 ($380.19 - $68.38 unpaid account balance = $313.12 refund). We have issued a special request for your refund of $313.12 to be returned to the same card used for payment on account. This should take between three to five business days to be reflected on your card. We regret any inconvenience this has caused, but appreciate the opportunity to explain. Sincerely, Montgomery Ward

Review: I mailed company a certified letter, dated 31 March, 2014, requesting detailed billing, contract bearing my signature, etc. Company responded back a few weeks later, stating they were refusing to provide such documentation, stating they do not answer to a "questionnaire". Account has been reporting a "charged off for over 2 years. Account should be reporting as "closed.Desired Settlement: Correction and/or removal of trade line from my credit reports, since requests within the body of the letter was not responded to, within the 30 day time frame.

Business

Response:

Ms. [redacted] opened her account with an order she placed by phone on October 13, 2011 for a mantel fireplace. Country Door has no record of receiving a dispute or request to close the account while it was open and active. Country Door mailed monthly billing statements and collection notices to Ms. [redacted] attention from the time the account was opened until it was charged off as a loss and referred to a collection agency in March of 2012.

Review: ginnys credit practices are false

they sent me a catalog and it said congratulations you can go shopping. I wad given a up to $400 credit limit and they are not shipping my order to

they falsely advertise credit and give a consumer s $400 credit and $25 a month to pay it offDesired Settlement: just want my ORDERS please

Business

Response:

While Ginny's routinely pre-screens prospective customers for the purpose of extending an offer of credit, Ginny's records indicate Mr. [redacted] has not been pre-screened and, therefore, was not extended a pre-approved credit offer. Mr. [redacted] received an invitation to apply catalog, which clearly includes the statement "All credit orders subject to credit approval." In response to his request for credit, Ginny's has reviewed Mr. [redacted]'s credit history and determined that a down payment is required before his orders can be released for shipment.

Consumer

Response:

Review: There were 2 accounts that I found on my credit report that were not mine and were a result of mail fraud. Swiss Colony and 7th ave. I contact Equifax and disputed these items. I later learned that one company owns both of these companies. I called the company Swiss colony to find out there was yet another company they owned called midnight velvet which was getting ready to hit my credit report as well. I have never heard of these companies before and asked they what to do in this situation. This has never happened to me before. They said they would send me a fraud packet and to fill it out and also file a police report and mail that back to them which I did. I immediately filed a police report. 3 days later still no fraud packet, a week went by and I decided to mail them a letter with all of the information disputing the account along with a signed police report by a police officer. Still nothing from this company. So I called them back. They said the fraud packet was mailed. A few days later I did get the packet in the mail however all it was, was a letter stating to go on line and file and file another report with the Federal Trade Commission. So I did that and had it notarized and then sent it all back into this company. They took off the 7th ave but not the Swiss colony. I then again disputed it with Equifax and sent Exuifax all of the information as well and received my new credit report with information stating the item had been verified. This is impossible because it is not mine. it could not have been verified. I then went and filed a report with my Attorney Generals office and am planning to take this company to court and fining them for knowingly obtaining and reporting fraudulent information which is against my rights as a consumer to have accurate and correct information on my credit file according to the FDCPA. If this does not come off my report I am planning to hire an attorney and sue everyone involved. Especially since I have done everything they have asked me to do. I am tired of getting the run around from this company who will just give credit to anyone with out checking or verifying facts first. I'm not being bullied by them anymore. I want this off my credits reports on all 3 bureaus and I want a letter of apology from this company as well as stating in the letter that it was fraud and is now removed from my credit file. If I do not get this with in 72 hours I will file a law suit against them and everyone else involved.Desired Settlement: I want this fraud off my credit report asap. It has been months that I have been getting the run around from these people. AND I want a letter for proof that they have removed it from my file.

Business

Response:

The com[panies have requested deletion of all account information from Mr. [redacted] credit file. Please note that this change may take up to 30 days to appear on a consumer credit report.