Colony Brands, Inc.

Review: I order a radio from ginny's catalog and use a coupon that has 20% off I recieved the radio and I love it so much I order another one and you the coupon that stated 20% off I did not know it was the same coupon but it went through on the internet I recieved conformation of the order and a bill for the radio for the full price and a statement that said I can use same coupon for this order after they ship the order why not tell me before order was process so if can cancel the order and get radio from another company with a 20% off coupon I spoke to kay the manager and she stated their nothing I can do pay the full price that is bad business I will not order from this stupid company again and I want my discount so I can pay this stupid company off and never order from them again.Desired Settlement: want my discount and I never order form this company again

Business

Response:

We received the correspondence from

the Revdex.com regarding your order #[redacted] placed via internet

2/15/2014. We are sorry for any confusion when using our special marketing

discount code [redacted] for your second order of the Retro CD Stereo.

Review: I order items and paid my account out, but they opened anothe account in my name so they want me to pay, which I already paid off. Did not authorized another in my name. They admitted it was there fault. Name [redacted]

Please help meDesired Settlement: So that this company will not do it again to.

Business

Response:

Ms. [redacted] paid her previous Monroe and Main account in full in June of 2013. On April 30, 2014 Ms. [redacted] placed an order with Monroe & Main that was mistakenly posted to a new credit account. Ms. [redacted] began making payments on the new balance using the previous account number. The payments were transferred to the new account by Monroe and Main, keeping the new account current. Monroe & Main regrets this error, and has closed the new account and transferred the existing balance to Ms. [redacted] previous account. It should be noted, however, that the balances on the two accounts did not overlap and that the balance due on the order Ms. [redacted] placed in April of 2014 remains properly due and payable regardless of the account number under which it is billed.

Consumer

Response:

Review: I have been trying for years to have charges removed this company put against my social security number. They just informed me they purchased my information from another company and because someone gave them a number from a catalog I am responsible for these charges. I don't find it acceptable they charged me without my ever applying for an account and fail to see that is indemnity theft by them.Desired Settlement: I want this removed from my credit, a change in their future business dealings and a stronger accountability for how they use private information.

Business

Response:

Ms. [redacted] will need to provide additional information in order for her complaint to receive a response. Specifically, she will need to provide the name of the company and a full or partial account number so that her claim may be investigated.

Consumer

Response:

Review: We gave my daughter a tablet purchased from wards for Christmas. It broke

and we called to have to replaced. We mailed it back after being told it

would be destroyed along with all of her information. (She is 12) . After

recieveing her new tablet we realized it was sent to us used although we had

paid for new. Upon going threw tablet we have found the previous owners

emails, email address, accounts and income tax info. This makes me believe

that my daughters info was never destroyed and the tablet was fixed and

resold as "new" . I have contacted wards twice and have not got a call back.

Included in her tablet that was sent back was her pics of my other kids,

personal info and passwords and accounts also. I did speak to a supervisor

on the 18th of february that said it was no big deal that we were sold a

tablet as new or that I had this other lady's info or that my daughters info

is floating around somewhere. I called back the 19th , today, told the

ordeal to someone else and was assured a phone call back. We have yet to

recieve this call.Please help ur or point me to someone that can. My 12 yr

old daughters safety may be at steak. Thank you [redacted]Desired Settlement: I want proof that my daughters tablet was destroyed or cleared.

Not proof the company does them all but proof that my daughters itself is done.

After all we have been threw with this I would also like my accounts ALL of my accounts closed and cleared. We will no longer be making payments on any of them. That includes: wards, country door, Ginny's, and seventh ave. which is all the same company with different names. We have not made a payment this month on any accounts and will never again after being lied to.

I have also got in contact with the previous owner and she said this tablet was shipped back used and wards new it was used and told her they would also clear hers. I have proof of this statement

Business

Response:

We have located

your returned tablet and it will be destroyed. We have also issued a

credit to your account for the amount of the tablet. We would like to send

you a new (never opened) tablet, if you will return the one that you currently

have first. This would be at no charge to you.

Review: I ordered (catalog) a Bissel shampooer from Home at Five. This company must have or had a few different names. As I looked them up AFTER this transaction! I received emailed next day that the shampooer had been shipped from Speedy Delivery. I received a bill for shampooer about 7 days later & still no shampooer. I went back to email from Speedy Delivery & checked tracking number & status. It said the shampooer had been delivered & left at garage door at such & such address in Iowa. I do not live in Iowa nor do I have a garage. I tried calling Home at 5, and could not get thru. Just several constant on hold attempts. I called Speedy Delivery & they told me Home at 5 must have given me wrong tracking number, so back to trying to call Home at 5. So 3 days later I did get ahold of someone at Home at 5 & the gentle man told me they received the returned shampooer. I asked this gentleman What happened & told him to not reship this shampooer to me, as I was freaked out by basically not being able to reach someone at their customer service. I was beginning to think this was a scam. Somehow.. our call was disconnected! So I tried to call back & get the same constant on hold game. I emailed them to tell them the same thing. Do not want shampooer, I never received & do not send me any bills!! Now I am getting bills for the shipping $38.49 on a Bissel shampooer I never received nor did I send it back to them. Luckily someone in Iowa that supposively received this shampooer had the decency to ship it back, but it was not me.Desired Settlement: Would much appreciate not paying or oweing for anything for a shampooer I never received. I have & am still trying to get thru to their supposive custome servive 608-324-3123.

Thanks for your help!

Business

Response:

We received the correspondence from

the Revdex.com regarding your order #[redacted] placed via internet

on 11/14/2013. We are truly sorry for any disappointment you experienced with

your order for the Deep Clean Lift-Off Vacuum.

Review: My son [redacted] received a gift from a relative that was not age appropriate. I emailed One Step Ahead for their return/exchange policy. They advised me to ship the item back and they would send me a "Gift Credit Letter" along with a catalog so I may order a new item. I returned the item on October 24, 2014 via UPS for the out of pocket cost of $30.00. I never received this "Gift Credit Letter". I called the customer service department at [redacted] and they advised me that the credited the account of the sender, Mrs. [redacted]. I was told that there was nothing I could do to exchange the item. I asked for a refund of the cost of the UPS shipment. They advised me to send in a copy of the receipt. I did as they asked. Still I received no gift card or refund. I was told on 12/4/2014 by Jennifer and Carrie in the "Credit Department" that the refund for the UPS expense was not refunded to me but instead credited to the gift sender, [redacted]. Furthermore, I was out of luck and could not receive anything back from One Step Ahead. The order number was [redacted]Desired Settlement: I would like a check for $30.00 sent to me for the expense I occurred for the cost of shipping the item back to One Step Ahead.

Business

Response:

We received the correspondence from the Revdex.com regarding a gift sent to your son James from order #[redacted]. We extend our apologies for the difficulties you have experienced attempting to resolve your concerns with a gift credit letter and reimbursement for the return of the gift. Customer satisfaction is very important to us and we are grateful for the opportunity to assist you in this matter. There were a series of errors that occurred. We are looking into these concerns and have forwarded the information to the proper departments for their review and evaluation. Our investigation shows the order was credited in error as opposed to sending the gift credit letter per your request. Unfortunately, this was then compounded when the information was received for the reimbursement of return shipping. We sincerely regret this occurred. Your refund of $30.68 was issued 12/23/2014 and set to arrive within seven to ten business days. We are also shipping a complimentary Snack Mix to arrive around January 3rd, 2015. Please enjoy with our compliments. Please be assured it is not our practice to handle our customer concerns in this manner. Our apologies for the inconvenience you experienced. We sincerely hope you’ll allow us to serve you better in the future. One Step Ahead Thank you,[redacted]Customer Service

Review: I have a small acct. that is closed, but, being paid each month, below $70, I have emailed this company telling them that I will send $25 each month, until paid off, they answered by

email letting me know that this was satisfactory, today, I get on line, and I find out they are still adding charges to this acct. if this continues I will never get them paid off and I am very

angry with them, I told them I have SS, I only get paid on the 3d of each month, I want this stopped this is harrasment, if it doesnt stop I will file bankruptcyDesired Settlement: I want this stopped, the acct. is about $62 right now and I made a payment in April, either this stops or I will contact my attorney

Business

Response:

Ms. [redacted] opened her Montgomery Ward account in April of 2012. She paid the account balance to zero in August of 2013 before placing a new order in December of 2013. She placed an additional order in February of 2014. Ms. [redacted] failed to make a payment on her account in February and March of 2014, resulting in late payment fees being assessed on the account.

Review: I ordered an item from a Montgomery Ward catalog Within a short time I got a notice from a company I had never heard of, MidnightVelvet, telling me my order could not be shipped without a down payment. When I called Midnight Velvet to inquire about this "order" I did not make, the told me what items"I had ordered". I explained. I had not ordered that product and they asked if I had ordered from Montgomery Ward recently since they were a sister company. I asked how MY information was used to make a totally different order and they had no answer. They immediately cancelled the order and that was their solution. I called Montgomery Ward about the issue and they seemed unconcerned and acted like it happens all the time. When I voiced my concerns about my information being used for other orders with their multiple companies they said to put a fraud alert on my credit. I thought I was dealing with a reputable company, not a seemingly scam for information. I am a senior citizen and feel they prey on people. To be honest I am afraid to pay my bill and give them banking information.Desired Settlement: This seems like unfair business and a scam to get customer information.

Business

Response:

Every effort is made to provide the best service and highest quality possible. However, sometimes we make a mistake. Midnight Velvet appreciates your taking the time to bring this matter to our attention so that it can be addressed and corrected, as this is not a common occurrence. We sincerely apologize for the poor way in which your concerns were treated and want you to be assured it is not our practice to handle orders or customers in this manner.

Our investigation brought forth that it was our representative’s error. They had not followed proper Call Center Training Procedures when receiving the following customer’s call, and in error their order was put in your name. This is rare. We have forwarded this information to the proper departments for their immediate review and considerations. We have also addressed the situation with our representative who will receive additional training, so this does not occur in the future.

The Midnight Velvet order was canceled per your request on 4/15/2016. Your account was not compromised and no items were shipped from this order. You can be assured when submitting any payment either by check, credit or debit card, whether by phone or online, you will meet with professionalism. We are grateful for your understanding. Sincerely, Montgomery Ward

Consumer

Response:

I do accept their resolution and know mistakes can be made. I appreciate you timely handling of the matter as well as the business's resolution. Thank you.[redacted]

Review: I did not recieve any billing information for this accont over the last 2 years this account alledgely exited, Only way I found out this information was by pulling my credit report. I did move and had a charge of address etc but no bills, phone calls etc.. from this company , If there was debt owed wouldn't I have recieved any itemized bills yet it is showing up on my credit as a charge off. I am in dispute of this totally.Desired Settlement: Remove this from my credit reports

Business

Response:

Ashro's Loss Prevention Department has initiated an investigation of Ms. [redacted] allegation. As part of that investigation, an identity theft affidavit was mailed to her attention on 9/23. It would assist the investigation significantly if Ms. [redacted] would complete and return the affidavit, with particular attention given to her previous addresses from June of 2011 through April of 2012. Upon receipt of the additional information from Ms. [redacted], Ashro will conclude its investigation and inform her of the result.

Review: I ordered an outdoor rocker as a christmas gift for my mother,order# [redacted]. At the time I was going to wrap it I realized that there were manufacturing defects with the chair which made it dangerous to use.The chair would fold/collapse when you tried to get off it.I called wards on 12/28/15 to report the problem with the chair and made it clear to them that they were selling a dangerous item.I stated I wanted to return item and just get a refund for what I paid them to date.They told me I would have to pay to ship it back to them.I told them that it was not acceptable that I would have to pay so much for shipping seeing as they sold me a dangerous item.They finally agreed to have ups pick up the chair.Called again on 12/30/15,to see when ups would be picking up item only to be told by c.s. that they did not see any report of my issue.After being on hold for 45mins. I hung up and called back to find no answer.Called again on 12/31/15 and was told chair would be picked up next week and when they got chair they would mail my refund check to me.Wards recieved chair and my acct was credited 138.29 on 1/7/16,of which 57.02 was to be refunded to me.As of 1/13/15,I had not heard anything from wards about what they owe to me so,I called again on 1/13 only to be told that now I have to wait 30-45 days for them to send refund to me.I was treated very rude and the woman on their end seems to get a chuckle out of my displeasure with this.They recieved the merchandise back to them and credited my acct. on 1/7,yet,I have to wait 45 days to get my money back.This does not make any sense and I feel they need to send my refund now not 45 days from now.Any help in getting back what I am owed would be appreciated.Thank You.I did not realize that this company had such poor practices. I would also like to make Revdex.com aware that on 12/16/15,I recieved a letter from their quality assurance dept. stating they had not been able to reach me,so,I called them and left 4 messages letting them know that I had recieved no calls from them at all...Desired Settlement: For Wards to send me my refund

Business

Response:

We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 9/28/2015 via internet. We sincerely apologize for any inconvenience or disappointment you experienced with your order for the Garden Collection Outdoor Rocker.

Review: Ginny's charged me for a product I never received. I believe I made payments on it before I finally realized what it was. I have spoken with them numerous times concerning this. It is on my credit report and I want it removed. I refuse to pay for a product I never received.Desired Settlement: I just want it off my credit report. If I have sent in any funds, they can keep it!

Business

Response:

Ms. [redacted] placed an order with Ginny’s on August 20, 2008 in the amount of $409.49, which was charged to her Ginny’s credit account. Ginny’s received regular payments on the account from September of 2008 through July of 2009. In September of 2009 the account was credited to a zero balance due to a product issue Ms. [redacted] reported to Ginny’s. There is no balance due on the account and no information regarding the account has been furnished to a consumer reporting agency.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I filed a complaint with you all a few weeks ago concerning Ginny's, which I thought was resolved. I just found out that Ginny's and Seventh Avenue were affiliated under Colony Brands. Seventh Avenue has appeared in my credit report with the same issues as Ginny's, only under a different date. As the same as Ginny's, I may have made payments on an item I did not receive until I realized it. I spoke to Seventh Avenue concerning this matter last week and the customer service representative was down right rude and nasty. I have not received any products from Seventh Avenue and I want them to leave me alone.re

Review: I sent back an outfit that was falling apart. I was sent an email telling me that I would get credit for 94.96. That email was sent to me on June 19, 2015. I still owe $30.00 on this account, but I have refused to pay because of the money Monroe owes me. I am tired of them sending me harassing notices of late payments. I will NOT send them the balance on this account. I will NEVER EVER buy from this company again. I wrote them asking them to send me a check for the full payment of ths outfit I already mailed back to them back in May, 2015.Desired Settlement: I want a FULL refund. I want them to stop harassing me.

Business

Response:

Ms. [redacted] account was credited in the amount of $94.96 on June 19, 2015, reducing the outstanding balance on her account from $125.56 to $30.60. The credit left a balance of $105.86 from her original purchase, of which Ms. [redacted] has paid $80, thus leaving an unpaid balance on her account. [redacted] 02/23/15 IN 200.82 200.82 [redacted] 03/13/15 PY EP 25.00- 175.82 [redacted] 03/27/15 FC 48 .75 176.57 [redacted] 04/15/15 PY EP 30.00- 146.57 [redacted] 04/27/15 FC 48 1.27 147.84 [redacted] 05/15/15 PY EP 25.00- 122.84 [redacted] 05/27/15 FC 48 2.72 125.56 [redacted] 06/19/15 CR K2 94.96- 30.60 [redacted] 06/19/15 FC 48 2.10- 28.50 [redacted] 06/26/15 FC 48 1.95 30.45 [redacted] 07/27/15 FC 48 .56 31.01 [redacted] 08/27/15 FC 48 .56 31.57

Review: On 8/10/2015 I ordered a Frigidaire Stainless Steel Dishwasher through Wards online. The order # is 43660674. When I placed the order it said shipping would be in 4-6 weeks. My kitchen is being remodeled and I am in need of a new dishwasher. On Friday, 9/11/15, I checked the status of the order. It said "cannot ship". I contacted Wards directly through their website and asked what "cannot ship" means. Is it on back order or what? I received a confirmation number that my email was sent and a customer service representative would get back with me. Its now a week later and I've heard NOTHING from Wards. They have my email, my address and my phone so there are plenty of ways they could contact me. My contractors are now waiting on the dishwasher so that they can finish my kitchen. Today, I checked the status of the order and it still says, "cannot ship". I looked online and Wards is still offering that model for sale. I want Wards to ship this dishwasher as offered.I have called Frigidaire and they still produce this model, so it is being made. This is unacceptable customer service.Desired Settlement: I want the dishwasher as advertised. Frigidaire makes this model, Wards needs to get one.If this continues, I will start asking that Wards pay me the $749.00 so that I may purchase this dishwasher elsewhere. This is holding up the remodel and costing me money to keep the contractors as there are plumbing and electrical that cannot be completed until installation. Wards is still advertising this model as of today, so I consider this false advertising if they cannot provide this dishwasher.

Business

Response:

We received the correspondence from the Revdex.com regarding your order #[redacted] placed via internet on 8/10/2015. Please accept our sincere apology for any inconvenience you encountered with our company regarding the shipment of your Stainless Steel Dishwasher.

Our records indicate upon receipt of your order an email was sent regarding a response needed for Semi Delivery. When no response was received our additional efforts to reach you by phone were unsuccessful, so on 8/12/15 the order was canceled. We received your email 9/13/2015 and are sincerely sorry if a message was returned that someone would be in touch with you, and we did not follow through. Please be assured it is not our practice to handle orders in this manner.

Additional attempts to reach you by phone 9/22/2015 and 9/23/2015 were made when we received your notice. Regretfully, this was also unsuccessful. We’re asking if you would contact our Special Customer Service Liaison at [redacted] to place a new order and complete the Semi Survey. She is available from 9:00am to 3:00pm Central Time, Monday through Friday. We look forward to hearing from you and resolving this concern to your satisfaction. Sincerely, Montgomery Ward

Business

Response:

We received the correspondence from the Revdex.com regarding your order #436606-74 placed via internet on 8/10/2015. Please accept our sincere apology for any inconvenience you encountered with our company regarding the shipment of your Stainless Steel Dishwasher.

Our records indicate upon receipt of your order an email was sent regarding a response needed for Semi Delivery. When no response was received our additional efforts to reach you by phone were unsuccessful, so on 8/12/15 the order was canceled. We received your email 9/13/2015 and are sincerely sorry if a message was returned that someone would be in touch with you, and we did not follow through. Please be assured it is not our practice to handle orders in this manner.

Additional attempts to reach you by phone 9/22/2015 and 9/23/2015 were made when we received your notice. Regretfully, this was also unsuccessful. We’re asking if you would contact our Special Customer Service Liaison at ###-###-#### to place a new order and complete the Semi Survey. She is available from 9:00am to 3:00pm Central Time, Monday through Friday. We look forward to hearing from you and resolving this concern to your satisfaction. Sincerely, Montgomery Ward

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Your response has serious problems. I placed my order on 8/10 and you canceled the order on 8/12 because you were unable to reach me? A message was never left on my phone ( I checked my phone records). You canceled a $750 order because you couldn't reach me within less than 48 hours??? I do see a call from Wisconsin on 8/23, but no message was left on my phone. It is a hang up call. If you're really trying to reach someone, would you not leave a message? I've also called the suggested number both last Friday and again yesterday during the requested hours. On both times, I received a voicemail of a Ms. [redacted]. I left a detailed message and my phone number. Those calls have not been returned. I do not understand why it is needed that I place a new order when you already have my previous order! I now would like the name and number of the manager above your customer liason person as there seems to be no urgency to resolve this issue. My contractors are now seriously behind schedule because of this issue. If this is not solved immediately, I plan on charging Wards the extra dollars this is costing me. I have saved all my phone records if this should need to be settled legally.

Regards,

[redacted] Allen Your response has serious problems. I placed my order on 8/10 and you canceled the order on 8/12 because you were unable to reach me? A message was never left on my phone ( I checked my phone records). You canceled a $750 order because you couldn't reach me within less than 48 hours??? I do see a call from Wisconsin on 8/23, but no message was left on my phone. It is a hang up call. If you're really trying to reach someone, would you not leave a message? I've also called the suggested number both last Friday and again yesterday during the requested hours. On both times, I received a voicemail of a Ms. [redacted]. I left a detailed message and my phone number. Those calls have not been returned. I do not understand why it is needed that I place a new order when you already have my previous order! I now would like the name and number of the manager above your customer liason person as there seems to be no urgency to resolve this issue. My contractors are now seriously behind schedule because of this issue. If this is not solved immediately, I plan on charging Wards the extra dollars this is costing me. I have saved all my phone records if this should need to be settled legally.

Review: I mailed company a certified letter, dated 31 March, 2014, requesting detailed billing, contract bearing my signature, etc. Company responded back a few weeks later, stating they were refusing to provide such documentation, stating they do not answer to a "questionnaire". Account has been reporting a "charged off for over 2 years. Account should be reporting as "closed.Desired Settlement: Correction and/or removal of trade line from my credit reports, since requests within the body of the letter was not responded to, within the 30 day time frame.

Business

Response:

Ms. [redacted] opened her account with an order she placed by phone on October 13, 2011 for a mantel fireplace. Country Door has no record of receiving a dispute or request to close the account while it was open and active. Country Door mailed monthly billing statements and collection notices to Ms. [redacted] attention from the time the account was opened until it was charged off as a loss and referred to a collection agency in March of 2012.

Review: I placed an order back in October 2014 --- upon receipt of the items, which was a two piece ensemble (dress and coat jacket; along with a hat). Neither piece of the items was suitable for my needs so I returned all three pieces immediately. A return label was enclosed and I used that to mail back the items. I paid $16.21 to return the hat...Everything was returned the same day. Since then, ASHRO has continued to bill and continue to add late fees and charges. I have followed their written procedures by writing and asking them to inform me of why. According to my November statement...$319.00 was credited back to my account; however, $15.90 was debited from my account which reflects $66.80 which is was due at that time. I'm being charged for items that were returned. My recent bill reflects $79.30 which I paid to stop the harassment. At this point in time, I request an explanation of the charges and receipt of my payment and once resolved, to closed this account.Desired Settlement: Once reviewed, refund is desired based on over-payement on December 2014 and January 2015 statements.

Business

Response:

We received the correspondence from

the Revdex.com regarding orders placed in September and October. We

are sorry for any confusion regarding your returns and consequent

billing.

Our records indicate three orders

were placed and per your request this information was mailed to you on

1/24/2015.

Order #[redacted] placed 9/17/14 for

$332.83 included the Jazy Jacket Dress, Elizabeth Hat, and the Magnolia Faux Fur

Wrap. The dress and hat were returned as difficult to assemble. After

processing, the order was credited for $279.90 10/7/2014. There are no return

records for the Faux Fur Wrap.

Order #[redacted] placed 10/17/2014

for 151.90 for the Fanny Hat was returned using the Smart Label return option

11/4/14 as not liking the features and after processing was credited for

$129.95.

Order #[redacted] 10/17/14 for

$214.90 placed 10/17/2014 for the Feria Wardrober was returned using the Smart

Label return option and processed 11/5/2014 for credit of

$189.95.

We promptly credited your account

for the prices of the items upon receipt and processing. Shipping and

processing is not automatically credited, which is a common practice in the

catalog industry when a product is returned because the customer didn’t like the

product or changed his or her mind, or the item did not fit. Our guarantee is

listed on the order blank in the center of the catalog or online under Customer

Service/Help and states, “All items come with a money-back guarantee only if

returned within 30 days of invoice date. You may request a full* merchandise

refund or exchange (if available). The refund or credit amount does not include the original shipping charges

or the return shipping charges.”

Two Smart Labels were used to return

items. This is an option we offer to our customers as a convenience at a cost

of $7.95 each to be applied to your account when returned. This information is

clearly disclosed on the return shipping label. We have as a one time courtesy,

issued credit for both Smart Labels, and the original shipping and processing to

your account.

Records show one payment of $79.30

was submitted on 2/2/15. For future reference, please note that a payment is due

on your account each month that it has a balance. Your intention to return an

item does not exempt you from the need to make a payment. Failure to make the

required payment on time and in full results in the imposition of finance

charges and late fees, increasing the balance due on the account. Currently

your account reflects a $54.05 credit balance which will be refunded within the

next seven to fourteen business days. The remainder of your payment was for the

Magnolia Faux Fur Wrap. Sincerly, Ashro

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Thank you for responding to this complaint after receipt and review, the issue is not with the appropriate credits which is correct because the items were returned; however, ASHRO had mixed up an order which was placed back in September of 2013 (Magnolia Faux Fur Wrap) which had nothing to do with the purchases made in 2014 -- which included fees and finances charges which were tacked on well after the items were returned within 30 day billing cycle. THIS IS THE REASON FOR THE COMPLAINT... I feel that these charges and fees were not necessary and unfair. As mentioned in ASHRO's response that a refund would be sent to me in the amount of $54.05 within the next 7 to 14 days. Upon receipt of such refund would be acceptable.

Review: Items not shipped after deposit was made.

I placed and order with this company and paid the requested deposit. I was informed several items were on back order. The manager [redacted] informed me we could create a new order to replace the items on back order. We place the order and she assured me everything was taken care of and I would have the items on the 18th of December. Today I check the status and the order is not processed and I call only to find out they want a new deposit. I had a credit with them of $95.83. The new order was less than this and the remaining balance was to cover shipping.Desired Settlement: I want these items sent and at my house before Christmas as they are Christmas presents. I want this company to do what they said they would do.

Business

Response:

We received your correspondence

regarding orders #[redacted] placed via internet 12/10/2014, #[redacted] placed via

phone 12/13/2014, and #[redacted] placed via phone 12/15/2014. We regret the

difficulties you’ve experienced with these orders.

FedEx tracking on order #[redacted] shows that your items were delivered 12/19/2014. We apologize these items

arrived a day later than promised. As a courtesy, we have credited your account

$19.95 for the expedited shipping and processing on your order. This credit

should be reflected on your next billing statement.

We hope this information is helpful

to you. We appreciate the opportunity to be of

service.

Review: on november 29th I ordered a camera from ginnys catolog I inclosed a check for payment on the 12\2 they cashed the check but I never received the product. after 2 mo. I contacted the company ,they said the order was never received, after contacting them 6 times they still say it was not received. how could they cash the check if not received. I even sent them a fax of cancelled check , all they do is give me the run around . what can I do to either get merchandise or my money back is all I askDesired Settlement: either merchandise or money back

Business

Response:

We received your correspondence from

the Revdex.com regarding your mailed order and check in the amount

of $188.85. We apologize for any inconvenience we may have caused

you.

If your order was placed under a

different account name or address, please let us know. Ginny’s, like most

retailers, uses automated payment processing equipment that electronically scans

and processes payments. Federal law requires that consumer payments be processed

and posted as of the day they are received. Unfortunately, after investigation,

we have not been successful in our attempts to locate your order or a record of

your check. If you could please provide an additional copy of your cancelled

check, front and back side, you may mail it to:

Review: I had ordered some rings from this company and when I got them the sizes were wrong and you ca hairy see the names that were supposed to go on there, when I called them to ask why they were like the or if I can send them back and get a refund they told me that tho came from a different company and that there was nothing that they could do about it and on their site it says that if a customer I not satisfied with the merchandise that they receive from this company then they will give a full refund when this item is returned I have even sent them letters telling them that till this day I will even send them back their stuff and I have even disputed this account from my credit and nothing they just keep updating my file with no responseDesired Settlement: Take this account off of my credit and call it even I don't feel I should have to pay for something I was not satisfied with and tried to send back but was unable too

Business

Response:

Swiss Colony has requested deleion of the account information from Ms. [redacted] credit file. This change may take up to 30 days to appear on a consumer credit report.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I placed an order 11/29/2014. Order number: [redacted]. Upon receipt I noticed I was short one item and one was incorrectly shipped. I did not received: [redacted] word pillow/relax

The incorrect item was: [redacted] a personalized stocking/green that read: [redacted] and was suppose to read: [redacted].

I contacted Country Door by email on 12/5/2014 to disclose my issues. I received an email back that they would replace or refund my order. I requested it to be replaced. I have received no further emails or phone calls. I have sent emails on 12/15/2014 and 12/17/2014 with contact info included and still no response. I have tried calling over 50 times and everytime I get "all lines are busy try your call again later" and it hangs up. I would love a solution especially due to the fact the stocking was for my three year son.Desired Settlement: I would just like to receive the correct stocking and receive the pillow

Business

Response:

We received the correspondence from

the Revdex.com regarding your order # [redacted] placed 11/29/2014,

via internet. We sincerely apologize for not fulfilling your order to your

expectations. We regret your attempts to contact us by phone found the lines to be busy.

We do our best to assist each and every customer in the most efficient manner

possible.

Someone will contact you Friday,

December 19, 2014 to assist with your concerns. Your business is important to us

and we look forward to a satisfactory resolution. Sincerely, Country

Door

Review: bought a pillow and the edging all frayed and worn...to return an item I am responsible for shipping charges; unfair for damaged merchandiseDesired Settlement: I would like a prepaid shipping label that will not be deducted from my refund

Business

Response:

We received the correspondence from the Revdex.com in regards to your order [redacted] placed 1/22/2016 for the Enchanting Comforter and accessories. We are sorry for any disappointment with the Enchanting Slipper Pillow. We wished you had been in contact with our Customer Service representatives by phone or email and they would have gladly issued a prepaid label for return.

At Seventh Avenue® your satisfaction is guaranteed. If your order has been damaged during shipment, or the product has a slight defect, please email us and include the item number and description of the item that was received damaged. Indicate if the box was damaged, the extent of the damage to the item, and the pieces/part numbers if available. Additionally, let us know if you wish a replacement to be sent or if credit is preferred.

A request has been issued for a prepaid label to be mailed, this should arrive within the next seven to ten business days. Returns are processed in a timely manner, during a standard business week, Monday - Friday. Information allows us to process and log into our systems for returns or credit to our customer’s accounts. This information is then forwarded to our customers via email to notify them we have received the item and it will process shortly. You will see a credit for the item in 2-4 weeks after your return has been processed.

We appreciate the opportunity to serve. Sincerely, Seventh Avenue

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The merchant refunded $17.95 of the $29.95 I paid so they did not follow thru with their100% satisfaction as they stated responding to my complaint they are a lying horrible business