Comcast Corporation

The billing is to high and I have outages every week with Comcast it's rediculous.

Review: In the last week of July, 2014, my husband, [redacted], sought to add our phone/land line to his Comcast service of television/Xfinity and internet: double play to triple play. I, the wife, had [redacted] for phone/land line and internet service. He was promised that transferring the land line to Comcast would have NO impact on my internet service. Tragically, he believed the Comcast representative and agreed to change the home phone from [redacted] to Comcast. Yes, we are senior citizens; no, were not computer-savvy. And we trusted the Comcast representative and the perceived intentional misinformation.On 4 August 2014 my [redacted] service was completely lost: no phone, no internet. Beginning 5 August we both turned to our cell phones and spent hours upon hours seeking help to restore my [redacted] service. You can imagine my distress at losing my email and address book. We learned terms new to us: nothing in the system, no block or freeze, not portable, bring-back. disconnected services, finalized, activate, repoint processamong others. On 8 August 2014, at last, [redacted] sent a service representative to re-install service to me. While I was grateful to have my service returned, I felt very angry to have spent hours on the phone, endured enormous inconvenience, and now have added costs to my [redacted] bill for the restoration of service. In a phrase: Comcast STOLE my service with LIES. And after-the-fact, all other persons I spoke with said how bad their own experiences were, that I should never have trusted Comcast, how poor their service is. On this last quality of service my husband and I would agree: Xfinity was poorly installed and servicemen have returned several times to continue correctionsand will still return as the work is incomplete, having been poorly wired/installed!!!! But thats another taleDesired Settlement: Response from Comcast executives. Compensation for expenses in restoring [redacted] service. Explanation of failures by Comcast.

Business

Response:

September 30, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: September 16, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office September 16, 2014, regarding a billing issue. On September 19, 2014, I spoke with **. [redacted] in regard to her billing concerns. I apologized for any miscommunication or inconvenience she experienced regarding this matter. [redacted] confirmed that her telephone and internet service problem was no longer an issue and she was transferred to her former provider on August 26, 2014. A credit has been applied to her Comcast account on September 19, 2014 for the installation cost she incurred transferring her service back to her former provider and the inconvenience she experienced. The credit will appear on their next billing statement, which will be issued on October 15, 2014. In addition, I reviewed her current Comcast services and package pricing. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Yvette L[redacted]Comcast Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Recently I have had a horrible experience with Comcast. They charged me $ 993.00 for a mistake they made on their end, not mine. Because of this, I bounced 4 checks with bank charges of $140.00. Upon calling them, they explained to me that it would take over a week to get my money sent back to me!!! I was floored. This is crazy! They took $1000.00 from me and expect me to wait a week for a refund. Im not happy at all. I have had several issues with them over the years and now I think its time I switch it up.

Comcast has billed us incorrectly for the past months, charged us late fees, and interrupted our serviceWhen we call to try to correct Comcast's errors, the billing people are extremely difficult, to the point of even calling us liarsWe literally have to walk them through the bills, line by line, to show what they are telling us over the phone doesn't match the statements that they send usThere is something wrong with their auto-bill pay function, and our payments get declinedWe've repeatedly called up, given them the same info to pay the bill over the phone, and asked to be removed from auto-bill pay to avoid future problemsThey neglect to take us off auto-bill pay, and the cycle repeats month after monthEach time it takes us an hour to get the problem semi-resolved, only to repeat in the following monthThis is posted on the Comcast website:
Hello, I'm Tom K[redacted] Senior Vice President of Customer Experience at ComcastAs a Comcast customer, you are priority number oneWe have a dedicated team of employees across the country working hard every day to make sure we deliver the superior experience you deserveWe are here for youIf you have a question or a concern about your service, we have numerous ways you can reach usPlease choose one that’s convenient for you and connect with our teamI find this to be a completely untrueI've been on the phone for minutes just to try to file a formal complaint without successTom, are you actually listening to your customers or blowing smoke? You provide no path to voice a complaint, and your billing people/system is incompetent and disrespectful

Review: I actually have two issues with Comcast, the first is the billing problem. In September I paid via my debit card and verified the amount was taken out of my account. Then in October I went to pay my bill and September showed as not paid and I had a late fee + both months bills. I called them up and I was assured it would be taken care of. I went ahead and paid October's bill but not September's again or the late fee. I then checked a week later and it was still not fixed. Customer service said there was nothing they could do and someone would call me back. I gave them a good contact number as the primary number they had was having issues. I then called back today as it was still not fixed and the customer service rep said someone would call me back and they have a record of calling the number I told them not to call and left a voicemail (which they didn't, I can still check voice mails on the primary number they had but it won't get incoming calls). I asked him why they called the number I told them not to and he said there was a note to call the other number but no record of them doing it. As of right now I have two late fees on Septembers bill and a bank statement showing it was taken out on time.

The second issue is with the speed we don't get but pay for. I call four to five times a month about us not getting the speed we pay for. In April of this year we had technicians out here three different times! In one month! To try to blame it on our equipment, each time they found it to be a problem on their end but yet it has never been resolved. Almost every time I call I get the generic response that there is a problem on our node and it's currently down and will be looked at, but never given an ETA. We've had issues with them since we signed up last September (2012). They did give us a joke credit when the problem lasted days (like .80 cents for us not having access for a week). But have yet to resolve the problem. Our trailer currently doesn't have phone line ran through it so DSL is out of the question but I just bought a bunch of CAT5e cable and next week I'm going to wire up the trailer for phone line just so we can switch! Why should I have wire up my trailer just to switch because my isp sucks so bad and won't fix their problem. Comcast keeps telling me that if I pay them more money though they'll make sure I get the speed I should, but only at their highest level. Why should I have to pay them more for a service they can't get to work? Shouldn't they valve their customers enough to give them what they pay for. We currently only have them for internet as well.Desired Settlement: I would like for them to fix their billing errors, and give us a severely discounted faster speed since they can't ensure that at a lower speed that we'll get constant service.

Business

Response:

November 12, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F. Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: November 6, 2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by **. [redacted], received in our office November 6, 2013, regarding a billing issue and a service issue.

On November 8, 2013, a member of the Executive Customer Relations team spoke to **. [redacted] regarding his concerns. Our representative apologized for his service concerns and confirmed that our records did indicate several service outages and corresponding calls placed into our call center by **. [redacted] during the months of August and September. A billing adjustment was applied to **. [redacted]’s account for these service outages on November 12, 2013, and will be reflected on his next billing statement, due to print on November 28, 2013. No further service issues have been reported.

Our representative also reviewed **. [redacted]’s billing concerns. As a courtesy, several recent late fees from the months of August, October, and November, 2013, were waived, as well as a reactivation fee assessed to the account in August, 2013. These adjustments will also be reflected on **. [redacted]’s next billing statement, due to print on November 28, 2013. **. [redacted] was further advised we would research his missing payment.

On November 12, 2013, our team received confirmation that we could not locate any payment utilizing the credit card information **. [redacted] provided us. A member of the Executive Customer Relations team spoke to **. [redacted] on November 12, 2013, and confirmed with him that he would need to dispute this payment as being unauthorized with his bank. Our representative apologized for any frustrations or inconveniences **. [redacted] experienced in resolving these concerns.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.

Regards,

Executive Customer Relations

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Beware if Comcast Voice services. Unlike AT&T which has much better reliability of phone service, Comcast can leave you without 911 service when there is a problem with your voice modem. It can take up to 5 days for Comcast to repair your voice modem if there is a hardware or software problem with your modem. In that time if a family member has an accident or injury requiring immediate medical services you are deprived of 911 Emergency call services with Comcast. Consumer Beware.

I currently have Comcast (AKA Xfinity) internet, cable and home phone services in my home. Since returning to this company approximately on year ago, I have had the worst possible experience with their product and most importantly, their customer service. I have had to contact the company's customer service department on several occasions due to issues with the cable service, such as not being able to order a movie because the system was requesting a pin. Note: We have never installed a pin. This one example has happened four times in 12 months and required not one, but typically several callbacks to the customer service department each time, due to inability of the representative to solve the issue, or repeats of the same issue moment's after hanging up. Additionally, customer service agent in billing, payments and technical support have reported different totals regarding our bill, we have been lied to about packaging information pricing, we have been hung up on or transferred without notification. Each time we call this company it is a nightmare. We have decided to end out service with Xfinity/Comcast and will not return. My family and I agreed to publish this complain because we want consumer's to know about the sub par experience we had and the utterly incompetent service this company is furbishing to it's "valued" customers.
My family's advice is save yourself the headache and go to one of their competitors. In 12 months, the customer service at Comast/Xfinity has done nothing but decline or stagnate right around HORRIBLE! Not worth it and as for us, never again!

My bill just continues to get higher and higher. I had internet and tv services. Their cables never worked so we could never watch tv. Stuck watching netflix, which of course all of a sudden they are capping internet. WITHOUT notifying me. I work from home so I have to use internet daily. Why should a basic internet and cable bill be 282 dollars? I cancelled services. They apparently have no record of this and contine to bill me.

My cable television service was interrupted by Comcast because they said my account had been cloned. I was not contacted by Comcast they just simple interrupted my service and I found out when I sat down to watch television and called them to report that I was having trouble with my service. The customer representatives did not understand why this had happened and transferred me to a Ms Alma, whose message stated that she would call me back at her earliest convenience. I am paying for service that I am not receiving. This problem with Comcast is very consistent with other incidents related to their services. My Internet service was not working properly and I was on the phone with them for exactly 3 hours several times without a resolution, until I demanded they send someone out and then I was told they might charge me. It turns out it was their problem. I am now without cable service because they have allowed someone to clone my account. It is very disturbing that I must answer security questions before they speak with me about my account; however, someone managed to clone my account. I am filing this complaint because I was never contacted and they accepted a payment from me even though they said the account was cloned (whatever that means) which is a problem. No one was available to answer my questions or understood anything about how or why the cloning happened. Even my financial institution calls me if they suspect a transaction is fraudulent before honoring it. They never called me about a problem. In the last few years Comcast's service has become extremely bad. The cost has escalated but the service had gone downhill. My service was interrupted even though my payments are up to date and no call was made to me for verification.

Horrible!!!! I have been with comcast for several years and this service is not reliable and the customer service is even worse. Initiate service with a deposit and of course there's no record of it. Never explained that data had overage. Incurred charges since July and called several time but was never explained about internet usage. You would think they would explain data usage at sales point or perhaps when it is installed. To top it all off Constantly having to "reset" box. Then the cancellation person M!3 Chanel was rude.

Upgraded my service and was not told that I would be billed a service charge of 39.95 and 2 extra fees of 20.00 each for a total of 79.95. The first appointment they scheduled, they never showed up. The entire experience was horrible.

Review: I have an account with Comcast that started in May of 2014. I signed up for a certain service at a specified rate. I currently live in an apartment complex, and was notified by a Comcast agent via phone that the account address on my account had been entered wrong. When I provided the agent with my correct address my next bill was significantly higher in price for reasons unknown to me. I called several times to correct the issue but was told there was nothing they could do. I asked for someone who could fix the issue, long story short I have spent over 6 months trying to get my bill back to the original price I signed up for but was constantly told by everyone they couldn't fix the issue. I explained to them, look at my first bill concerning price and services compared to every bill after I just want it returned back to the original price as I made no request to change the services. I finally was able to get to speak with a gentleman who said he worked for Comcast cooperate. He spoke down to me non stop and said I could take the $20 credit for 6 month towards my bill or nothing. This was not a good enough resolution to me as my original bill price would still not be met with the $20 credit he was offering. He said that wasn't his problem to take it or leave it. I should note that in the 6 month process of speaking to several different agents at several different levels and locations my bill only seemed to increase in price every bill cycle! I'm to the point that after speaking with lawyers I will sue for all payments made and damages if this issue is not resolved ASAP!Desired Settlement: I am requesting that someone from corporate please call me at ###-###-#### so that I may get my bill returned to its original price, and any payments that I have made towards Comcast since the increased bills beyond the original payment amount be credited towards my account for future payments. I do not want a normal agent who is unable to make these changes. I want someone who with one phone call can make these changes as there surely is someone from Comcast that has this right and authorities! I will not be taken advantage of any longer!

Business

Response:

December 19, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: December 8, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office on December 8, 2014 regarding Comcast service. I spoke with [redacted] on December 18, 2014 to discuss his concerns. I apologized for any inconvenience or frustration he may have experienced while addressing this matter. [redacted] subscribes to our HD Preferred Plus Triple Play, which includes TV, internet and phone service at a promotional rate from October 1, 2014 to October 2, 2015. Due to agent error, on May 15, 2014 service was established for [redacted] at the incorrect address. The address was corrected and a new account was established for [redacted] on August 3, 2014. Due to agent error the same package and rate was not applied to the new account. A monthly billing credit was applied to the account and will expire on December 18, 2015. An X1 anyroom digital video recorder (DVR) was added at no cost on December 18, 2014 and will expire on December 18, 2016. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Laura H.Comcast Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Comcast installed internet and TV service at my house the latter part of July,2013. They ran the cable across my neighbor's driveway and across my yard and

informed me that they would return to bury it . As of this date they have not done so . I have made repeated calls, and went in person to their customer

service location in [redacted] ,MS and every time I was told it would be buried within five to seven business days . My neighbor has been very patient about

the cable across his driveway for almost a year but is ready for comcast to finish their job . I too am want it out of my yard. It seems like nine months

is plenty of time to do this job. I am tired of waiting.Desired Settlement: do whatever is necessary to bury the cable

Business

Response:

May 8, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: April 17, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office April 21, 2014 regarding a drop bury issue. I corresponded with **. [redacted] via email on April 22, 2014 in regards to his drop bury issue. **. [redacted] confirmed that the drop at the location has been buried. Our technical team buried the line at the location on April 23, 2014. The delay was caused by the appointment being rescheduled by dispatch due to the incorrect technician being sent to the home. I apologize for the customer service and any inconvenience this might have caused him. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at [redacted]. Regards, [redacted] Comcast Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: After moving from the county into the city there was only 1 company that provided cable high speed internet and that was Comcast. So I called and was told about a 3 part package that included cable, internet @25Mbps down & home security all for $150/month. I had 30 days to cancel the service without penalty or bill if I didn't want the service. I had the services installed on 10/18/2014 and called and canceled the services on 11/16/2014, which is within the 30 day cancellation window to not be charged. During the call that I made to cancel the services the representative told me that if I wanted to keep the internet I would have to be charged the full price($68/mth @ 25Mbps Dn) for the internet not the "new customer" pricing although I was never a "contracted customer" anyways because of the trial period. I was frustrated with this and told them to cancel everything, so in order to keep a customer I suppose, the rep told me that they would give me a different package for the internet which was $38/mth for 12 mths @ 50Mbps Dn, which I agreed to. The representative on the phone ensured me that I wouldn't be billed for any of the 3 part package and that my monthly bill would only be approximately $40/mth. Well I go online to my Comcast account and my bill was over $300 for one month of service that I called and cancelled because I didn't want it anymore. After talking to Comcast customer service about it they stated that the bill was credited for $125 and the rest was valid since a technician didn't remove the equipment unit 11/18/2014. That's not my fault as a customer that did what I was supposed to in the allotted time frame for a trial. Also the customer care rep stated that when I cancelled my package it wasn't really canceling because it was really "repackaging". The rep I spoke to at that time NEVER stated that because if they had I would've canceled everything altogether and had been done with Comcast completely.Desired Settlement: For all billing charges from 10/18/2014 to the date that I had it changed to just internet only to de dropped (11/16/2014). The only bill/charge the I should see is for the approximate $40/mth.

Business

Response:

December 8, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: November 21, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office November 21, 2014 referencing a billing adjustment. On December 2, 2014, I spoke with [redacted] in regard to his concerns. I have confirmed that [redacted] has canceled his service as of November 8, 2014. An adjustment has been applied to his account on December 1, 2014 for canceling services within 30 days of the install under the Comcast Customer Guarantee. The adjustment will appear on their next billing statement, which will be issued on December 7, 2014. At this time the account shows a zero balance. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Ralph G[redacted]Executive Customer Relations TeamComcast Cable Communications, LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I would like to submit a highly negative review of Comcast. They made me promises to keep my rate the same so that I didn't cancel. However the next day I got an email showing a higher charge. This was the very next day. I believe they do this knowing how arduous it is for a client to call and go through their phone wait, have to verify you information over and over with an automated phone system that can't recognize what you are saying. They when you get a rep you have to do it again, then when you the you explain what happened surely the first rep can never help and must transfer you to another, which of course you have to re-verify all you info again. It is rather infuriating that they keep making you do this.. how would I have gotten this far in the first place if I didn't verify? And the first rep insists he will explain the situation to the next but everytime time the new rep asks you to re-explain the situation. It may strike you as a conspiratorial to you but I believe they make this process so diificult to wear you down on fighting and pushing them to honor their promises.
So when I called the first time, they said it was put in the notes for confirmation the details of honoring the lower price. Saying they will put it is the notes is all they do to assure you and sometimes you can get a name of the rep you are talking to. But the thing is, it DOES NOT MATTER that they put it in the notes. Because when I had to call back the second time she simply said "I'm sorry that rate isn't available, I can only offer you what is available" (which of course was a higher rate, even though it was in the notes that I called yesterday and was supposed to get the lower rate). She tried to get me to sign a contract then to get a lower rate. I have experienced that they simply lie and stonewall customers into giving in to their bad faith business practices. It make me furious that they make you call, tell you something on the phone, then it can be changed again on you (oh and bye the way each day you are being billed at a much higher rate which also back dates to the end of your last billing cycle) And when you discover it and can find time to call them (they rely on you procrastinating due to the horrible experience of having to call) they simply say "I'm sorry the other rep made a mistake, but this is what we can do for you" (which of course is not as good of a rate) and they act as if they are doing you a favor. The only reason I am not filing a complaint is that I feel they could retaliate in the future by way of poor service (yes managers at companies do that kind of thing). I hate comcast however there is no alternative with comparable internet speed here. I feel it is unfair to grant them a monopoly. I demand this no longer be the case.

Review: I ordered a "free" modem upgrade required by Comcast over three weeks ago and had not received it. I contacted Comcast Customer Service who told me that they couldn't determine why my order wasn't delivered and told me that they would expedite a new order. I then received an email indicating that I was being billed for a "one time install fee" plus expedited delivery for over $200. I called their Customer Service again and was assured that this was a mistake. Five days later and I still haven't received the new modem.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Deliver what was ordered and credit my account for "padded" billing.

Business

Response:

November 28, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: November 13, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office November 13, 2014 referencing service equipment charges. I spoke with [redacted] on November 17, 2014 and informed him that I confirmed the new modem equipment had been added on November 14, 2014. The shipping and change of service fees were removed from their account as of November 24, 2014. The additional equipment added in error was also removed effective November 17, 2014. The credits will appear on the next statement dated December 19, 2014. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Ms. S. C[redacted]Executive Escalation Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Hello,
I have been an Xfinity/Comcast customer for 5 years. I currently receive wifi, land line and cable service through this company. For the past 2 years I have had constant trouble with my cable, which required that I call customer service so that they could send a signal to my cable box in order for me to receive my programming. At the end of July 2015, I discovered that my wifi and land line had completely stopped working. I called customer service at Xfinity. They helped me set up an appointment with a technician to come to my home to change out my modem, because they stated that since they could not send a signal to my modem, I needed a new one. I was without land line and wifi connectivity for a week (This caused me to use a lot of data from my cell phone service, which raised my bill with them.).
On July 31, 2015, a technician came to my home. I had been expecting him and he came early, as he stated that his previous appointment had cancelled on him. The technician did not give me his name upon my greeting him. He seemed angry for some reason. When he looked at my modem, I asked him if he had a new one to switch the old one out. He rudely said that he could switch out my modem and not fix the actual problem, if that's what I wanted. I told him that I was only conveying what customer service had told me. He said that customer service knew nothing and that I should not tell him how to do his job. I found his tone highly offensive. I asked him if I had done anything to offend him, because I felt he was being unnecessarily rude to me. He said that he had done nothing. I told him that I found his attitude towards me to be threatening and aggressive and that he should leave. He left my home, but stayed parked in front of my front door. He did not leave. I became frightened and called Xfinity customer service and relayed the negative experience I had just gone through. The female representative told me that she was noting down everything that transpired. She said that she would pass my information along to a superior. I told her that I wanted to call the police because I felt threatened because the technician was still parked in front of my front door. She told me not to call the police. I told her that I wanted her to call the technician (who had by now been there for at least 15 minutes) and tell him to leave. She complied and the technician drove off. The representative apologized for my negative experience and said she would do something about my situation.
I decided to go to the main office in Minnetonka, Minnesota to get a new modem, as the customer service representative had told me that's what I needed to do. I was able to install the modem myself so that my wifi and land line was working again. The only problem now was that my On Demand service was not working on my cable.
On August 1st 2015, I had to call Xfinity again to let them know that I had no On Demand service. They told me that this time I needed a new cable box, which they said was incidentally highly outdated. They said they would send another technician over. I told them to please make sure that I got a respectful technician. The representative said that he did not understand what had occurred previously that would cause me to say that. I relayed what had transpired to him. He said that there was nothing in his notes that stated that the incident with the technician had ever occurred. Irritated that my complaint had been completely ignored by the former representative who I had spoken to, I once again had to tell the representative what had happened. He apologized for the inconvenience, said he would sent a technician out to me on the next day, and reassured me that my complaint was noted in their system . He told me that he would pass my complaint on to his supervisor who would then call me in half an hour. I never received a call.
On Sunday, August 2nd, a very respectful technician from Xfinity came to switch out my cable box. He thoroughly checked my cable wiring and made my cable reception better than before. I was highly satisfied.
I called Xfinity customer service on Tuesday, August 4th, to ask them about the status of my complaint. They connected my to a supervisor. I asked the supervisor whether my earlier complaint, regarding their rude technician, had been addressed. He said "What complaint?" I was extremely disappointed. I asked the supervisor if my former complaints had ever been noted down. He said all that he saw was that the first technician had never completed his job. I was flabbergast that a company as respected as Xfinity with millions of customers, was so completely disrespectful regarding the handling of their customers' complaints. I told the supervisor what had happened to me again, and how threatened I had felt when their technician did not leave the front of my home. I asked him if he saw anything in his notes regarding my experience. He said he was not aware of the technician's rudeness or that the technician stayed parked at my front door until a representative called to tell him to leave. He asked me if I had been given a ticket number about my complaint and I said no. He then looked at my file and said that there was a ticket made about my issue and that it had not been addressed. I told him that I was extremely disappointed with Xfinity and the way their customer service did not care to address my issue with a technician. He said he was very sorry and that he would call back later.
I am shocked that a multimillion dollar company such as Xfinity has such a blatant disregard for the safety of its customers when they are being threatened by one of their technicians. I am afraid that their technician will come back, because he knows where I live. I cannot believe that a company such as Xfinity is allowed to treat its customers the way it does. They do not care for the safety and/or satisfaction of their customers. I sincerely hope that my complaint here will be publicized and finally taken care of.

I called comcast for assistance with moving my service to a new address I was told they could not find my address and that someone would call be back after they add it in the system its been three days and no one called back. When I call back in I waited on hold for 30 minutes with speak with someone and when the advisor came on the line she took my account info and asked if I wanted to make a payment when I said no she hung up called back for a second time ad was greeted by a very rude advisor that acted as if I was eb messing up her day she did the same thing asked for my account number when I give it to her she asked if I wanted to make a payment when I said no she as well hung up on me. This is unacceptable and unprofessional

I have had comcast numerous times. Each time they come out I have additional issues with my cable, phone or internet services. they came out this morning for issues with my internet now I have no phone service. They need to start paying me for my time. This is the most inefficient company that I have ever dealt with. I have been on hold for 38 minutes and 16 seconds waiting for a supervisor to no avail. I have been very specific that they need to come out today. They were here this morning at 9am. I called around 1 when I realized that I had no phone service and explained that I would not be home until 3 when I spoke to the man about scheduling for them to fix what they had broken. At 230 I received a call from a girl that stated they would be out from 230 to 7 pm I explained that was not acceptable and she would need to call me back with a 1 hour window. I called at 4 and found out she had rescheduled the appointment for 2 days from now this is not acceptable. When they screw something up they need to be out that day I have now been on hold for 42 minutes and 49 seconds for a supervisor. Unacceptable!!!!

Review: My cable box has been disconnected. I did not authorize the disconnection of my box and they aren't restoring service to my downstairs box. I've been told in order to restore my service a technician would have to come out and I would be charged even though the fault is not mine and it is on their company.Desired Settlement: I would like to be credited for the time my service has been off since 3/27/14 and I would like my box to either be fixed or replaced at no charge to me.

Business

Response:

April 22, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: March 28, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office on March 28, 2014 regarding technical difficulties with his service. I spoke with **. [redacted] and confirmed the service related issues she experienced with her cable service has been resolved. The cable service issue was resolved on March 28, 2014 when a defective cable box was replaced. I also informed **. [redacted] that a credit had been applied to his account on April 10, 2014 for the customer service experience and loss of services. The credit will appear on their next billing statement, which will be issued on April 26, 2014. I apologize for any inconvenience experienced in attempting to have her concerns addressed. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, **. [redacted]Executive Customer Relations Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,