Comcast Corporation

After being with Comcast for three years, I had an absolutely horrible experience when I was getting ready to move to a new city. I had previously had my billing set to auto-pay and never had any issues and was never late with a payment. After disconnecting my service and returning the equipment, I checked my online account a WEEK later and discovered that the autopay had been turned off by Comcast (?!?!)- but thankfully, I had logged on to double-check and promptly paid the remaining $27 balance.
The next day, I get a call from a collections agency stating that I was in default on my account and that I would be reported to the credit agencies if I didn't make my account current. EXCUSE ME? Comcast sent me to a collections agency after one WEEK? This is HIGHLY inappropriate, especially for a customer of three years who has always been on time with payments and after COMCAST was the one who turned the autopay off. The company made no attempt to contact me to inform me that the autopay was turned off or that the payment had failed to post- they just sent it to the collection agency.
The same day, I called Comcast in an attempt to file a formal complaint about the way this was handled and I was put on hold for 30 minutes, after which I gave up because I actually have more important things to do then to stay on hold all day.
The next day, as I'm attempting to find a direct number for the collections department to call back, I learn that this little "issue" has been a problem with Comcast for several years and that it's even worse than I imagined- there are multiple stories of Comcast sending PAID bills to collection agencies and reporting to the credit bureau, which the customer then has to work on getting resolved even though the company is the one at fault.
This is some of the worst customer service I have ever seen.

I really wish I could give negative stars/ratings.
I should start by stating, I have never been to this location, and probably never will, because comcast has the worst customer service via phone and chat service (online).
I absolutely hate that Verizon Fios is not available in my new area. I had it in my previous home...for many years and never had the amount of issues I have had in the past 3 weeks, trying to become a new comcast customer. It seems they have a team of incompetent, misinformed, rude employees, equally assigned department-wide.
I called several times, following the automated prompts, to no avail. The automated system kept disconnecting the call. Finally, I was able to get through to a live agent.
I only want internet, but they keep trying to upsell/bombard me with other products/services. My home is already prewired for comcast, because the previous owners had comcast service for everything (phone, internet and cable). I have my own modem, compatible according to their recommended modems, so I don't need a technician for installation. The representative on the phone informed me that I can forego installation, waiving the fee ($39.99), because the setup package would come with self install instructions. HOWEVER, she was quoting a monthly price/rate, much greater than the price/rate advertised online. She informed that she cannot offer the same deal listed on the website, so I politely declined and proceeded to try the online registration...
Online registration was a joke, because they kept trying to charge me for installation, that I DO NOT NEED, BECAUSE THE HOME IS ALREADY PREWIRED TO comcast. :-( When I tried to speak to "Ashley," the online chatbot rubbish, she told me new customers cannot waive installation and self-install equipment.... which was a completely different statement from the live agent on their customer service line, who informed me that I could self-install, considering I have my own modem and the home already has comcast installed.
This company is horrible and misleading. It is unfathomable how they have become a conglomerate in the cable/internet/phone industry. They, not only, make things difficult for customers, but also ensure they have the worst attitudes, while "serving" customers--the people who pay their company. [redacted] poor customer service must be their primary mission and the second mission... wallet rape.
I would rather pay more for less with a competing company than give my money to these degenerate ingrates.

Fees were added without concent and the company refused to pay back when discovered by customer. Their excuse was that I received a bill and should have caught their mistake. The employee who added the charge to my bill received a comission for doing so.

Comcast customer service is a real problem. The wait time for a live person to pick up was approx15 minutes. The duration of the call was over an hour, and the issue was never resolved. There was no communication between them and the local technicians in my situation as I was calling to inquire why Comcast hadn't completed a job at my residence that was supposed to be done over a week prior. That original technician assured me they would come back in 10-12 daysto complete it. It's been 3 weeks so far. Customer Service had no record of anything. They were unable to connect me with someone local that I could get answers from either. All they could do was send another technician to assess the situation the following day. The technician called his supervisor who said he'd email their contractor ( who apparently is supposed to be finishing the job) & that was it. Job still incomplete. No time frame given. Unfortunately in this area, Comcast is our only cable provider. I am sure without a doubt that if Verizon FIOS or another cable provider came to this area and provided some competition, Comcast would have apologized for dropping the ball here & the technician who came out today to "assess" the situation would have taken a couple extra minutes of his time to actually call their contractor & schedule an exact time/date (preferably today) to complete the job. But they did not. This is a textbook example of unprofessionalism!

From the beginning, everything Comcast said was a lie. I was promised a $250 visa gift card. I never received that. I was given several excuses as to why I never received that gift card. Needless to say, I was not able to get the card. Additionally, each week, I have issues. My internet, phone, and cable went out on a Saturday. I was told I would have to wait to have a technician come to my home Thursday. At that point, I would be with out service almost a week. I had a technician in my home the previous week to fix an issue with my cable. He fixed the issue, but as soon as he left, the problem occurred again. Each time a technician comes, I am charged, even though I'm promised the visit will be free of charge. The customer service is very poor, unprofessional, and incompetent. They rarely have solutions to the problems and the technical support is unable to solve technical issues. I'm completely displeased with my services and the level of service I've received with them.

I was charged $70 for a service call by Comcast that never should have been billed. I started calling their billing department in late June 2015, and over a two-day period I was cut off by the first three people with whom I spoke after 20-30 minutes each time of going through menus and holding for the next available person to answer the phone.
When I finally got all the way through the fourth conversation explaining my problem ( the charge was corrected), I was asked if there was anything else with which I needed help so I mentioned that I was very unhappy with the latest X1 DVR because it fast forward for long periods of time and won't stop, frequently won't change channels and has to be reset every couple days when it locks up altogether. I also told her I constantly exceeded my wifi data and was charged an overage, and was unhappy that my bill managed to creep up every couple months.
The billing specialist said there was a brand new "preferred premium" service for which I miraculously qualified, which would double my data to 600GB, give me extra channels, and faster internet speeds. I was particularly interested in Military History, ESPN Classic, and the Tennis Channel, all of which she assure me would be included in the new package.
I opted for that package and was told it would take three hours for everything to take affect. I called back after two days when I had none of the promised channels, my billing still indicated I was about to exceed my data usage, and that my account balance was $500+ when it should have been around $150.
After I was cut off 20-30 minutes into the process the first two times, the third person who picked up assured me the billing and data usage meter on my Comcast account page would catch up with the "next cycle." This scenario repeated itself almost identically two weeks later when I still didn't have the new channels. When I finally spoke with the third person who didn't cut me off before I finished explaining my situation, she looked "in the system" and said the only new channel I get is Al Jazeera Network (!!!!!!!!!??????).
Mind you every time I call and every time I'm transferred, I have to very my phone number, address and last four, so I've done that 40-50 times at this point.
When I followed up again yesterday (August 17, 2015) about the wifi data still not being increased on my account page and still receiving notifications I'm exceeding my limit, I was told by the first "data expert," who predictably hung up on me after 35 minutes, that the "policy" in my area was only 300GB so I should never have been told it would be increased to 600 because that was "impossible." He then assigned me a transfer number and cut me off before I was transferred to his supervisor.
I immediately called back and got another guy after 20 minutes of menus and verifications, only to get all the way through explaining how I'd just been cut off AGAIN, and going through the whole story providing him with the transfer number and then realized I was talking to a dead phone line.
I started over again today at 13:14 hours and got cut off after 19 minutes the first time, 23 minutes the second time, and had been on with four different departments over an hour and ten minute on the third call when I was referred back to billing to see how they could address all the time they had made me waste by giving me wrong information. She told me she "hoped I wasn't told" the preferred premium package would double my data because that wasn't possible in my area.
She essentially called me a liar and then asked if I was listed as an authorized user on the account. I'd never heard of an authorized user in the previous five+ hours I'd spent on the phone with Comcast over the issue, but it suddenly became a huge deal and she refused to speak to me any more about it until my wife, who was at work and can't take personal calls, notified Comcast that I was authorized to discuss the account.
I attempted to reach my wife on my cell in hopes of having her speak with them from one phone to the other and was put on hold while they went and bothered her to come to the phone. I was then cut off by Comcast. She called back (a first, even though I had asked to be called back on every previous call in the anticipation of being cut off) and asked if there was a reason I had terminated the call. I said I had not terminated it and was very glad she had called back. I was then cut off again, at which point my annoyed wife came on the other line. We waited a few minutes but no more call backs so Comcast wasted yet another hour and 50+ minutes of my life and went on about their seedy business unscathed.
Unbelievably, Comcast does not record who clients have spoken with in their "notes," to which they constantly refer but which never explain anything to the next person you reach, so when you ask for their name and get Aracely, Bill and Diane (three actual names I was given), there is nothing in the system indicating who they really were and the next person you get has no idea who they were either.

For the first year I thought Comcast was great. I had TV plus internet for the same price as just slower internet with Brighthouse. The internet has actually been very reliable. After a year, the honeymoon was over as my promo offer expired. My bill nearly doubled. Apparently I had a DVR that I never used because the installer never mentioned it or showed me how to use it. I didn't ask for it. Didn't know I had it. So now I have to pay to ship it back, as they ship me a new box, which I have to pay to ship too. The closest store is over 20 miles away.
I don't really even want TV but they now have given me a new promo offer so it's cheaper than internet alone. I need internet for my home office. The worst part was the woman on the phone argued with me instead of just saying she was sorry that I didn't get to use the DVR. Right now the DVR box isn't working anyway but they charge $38 to have someone come out to fix it. I had no choice but to sign up for another 2 years, to keep my internet at the lowest cost. Of course if I cancel there'll be a charge for that too. When the call was over, she hung up on me without so much as a thank you or good day. She should learn from Verizon how to handle customers. At least they say they're sorry. I consider myself lucky though, after reading other reviews. It's unfortunate that the cable companies don't have to compete with each other. I guess they don't care if we switch to satellite. If only there was a faster option for my internet....

I seen an ad on t.v stating new customers could get a triple play for 89.99 thats cable t.v internet and phone and free dvr service for a year so beings I been a customer for almost 20yrs I thought maybe I could get better deal so I called ask about the triple play I only have the double play right now I called ask what it would cost me to get triple play im looking to save money so monday june 8th I called twice told both people I talk to I wanted to check on triple play to see if I could save money told them I wanted to keep same services I had minus the movie channels I got two different amounts one being 124.00 a month another 158.00 not including taxes so tuesday june 9th I called 4 times explaining the same as I did to the ones on tuesday I got 4 different prices 139.00 ,137.91 and 175.99 and 148.00 I ask why im getting differnt prices they said it depends on who you talk to we can set prices how we want I think thats not fair to people my question is how can a same business have different prices.

I have moved to Chicago and tried to set up internet access. All calls to customer service or Comcast have resulted in spending hours on phone and they routinely hang up without being to help. On August 15 I spent hours repeating the same information to reps who keep putting customers on hold or hanging up.

Comcast LOVES to change rates without any authorization from the client. This has happened to us about 5-6 times now. We sign up for a promotion, everything is well for a couple billing cycles and then our rate jumps 20-40 dollars a month. We call ad we are informed that there is nothing that they can do because at the very bottom, in almost unreadable text on out last bill it said we had to sign up for paperless, or some guideline of that sort ,to keep the offer. Which non of there terms were presented at the begging of the promotion. Customer service if horrid, and thats being nice. Speeds that they say you will get, you don't. You share a common line with multiple people draining your speed tremendously. Not to mention the fact the Comcast loves to call every other day with new promotions, but they're only available to new customers. They don't bother to check if you're their customer or not! Its wonderful! DO not go with Comcast, we can not STAND them, we are switching to A[redacted] for a MUCH better price and way better customer service.

I called to place an order with Comcast regarding 3 outlets I wanted installed in my home. I spoke to Clay on 7/27/15, regarding this matter, I explained to Clay I would like 3 new outlets installed, he quoted me $64.99, however I would see a -$45.00 dollar credit, and my bill will be $19.99, My appointment was for Aug 18, 2015, that's the only appointment he had available, however if something came up before the 18th he would call me back to let me know. I went online later that week and found a appointment for Aug 3, 2015, between 3-5, so I booked this new date online. long story short, the tech didn't show, reschedule, 2nd tech didn't have equipment, now we have the same appointment we had before 8/18, all headquarter stated they would make this right, they all lied and didn't call us back. I WANT TO CANCEL THIS BAD SERVICE THAT WE ARE PAYING EACH MONTH.

Review: Comcast recently violated their own terms and conditions for automatic payments when they switched internal computer systems and did not process an automatic payment on the date specified. Instead because they failed to process the automatic payment I was charged a late fee and had to spend several hours on the phone with representatives who were unable to resolve the issue.

Comcast's terms and conditions of automatic payment state in the first paragraph that:

"...all payments will be automatically withdrawn from your specified checking or savings account or charged to the designated credit or debit card on the Comcast statement due date...".

Comcast had all the information that they needed to make the correct debit on the correct date, but failed to do that and therefore charged me a fee and forced me to spend several hours dealing with their customer support department and waiting for call backs from managers. This also impacts my employment status since a delinquent payment has been recorded on my account and my employer (Department of Defense) regularly checks the status of accounts to ensure financial stability of their employees.Desired Settlement: Seeing as this error was no fault of my own, and was a result of Comcast's failure to follow their own policies. I would like a full refund of the charges ($55.35), and a letter for me to show my employer stating that this was an error by Comcast and not any fault of my own.

Business

Response:

December 11, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: December 8, 2014 Re: [redacted] Dear Sir/Madam: This letter is in response to the complaint filed by **. [redacted], received in our office on December 08, 2014, in regards to his billing concern. I spoke with [redacted] on December 10, 2014 in regard to his concerns. I explained to him about the recent changes with the auto pay, as was also notated in his November 6, 2014 billing statement, and an update to his financial institution was necessary to keep the auto pay schedule uninterrupted. A credit was applied to the account on December 5, 2014 for the late fee. An additional credit was applied to the account on November 10, 2014 as a courtesy. These credits will appear on the billing statement dated January 1, 2014 I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Kimberly D[redacted]Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The one area that I dispute is that there was notification sent to me that I needed to update my auto-pay information. The note that appeared on my bill said that if I had auto-pay configured with my "banking institution" that I would need to update my information. Since I had my auto-pay configured with a credit card I didn't think that I needed to update my information.

Besides this small point, I am satisfied with the resolution.

Regards,

I have never experienced such abhorrent customer service from a seemingly reputable company in my life.
On Thursday, May 14, 2015, I contacted Comcast to cancel my land line phone services and to obtain a basic cable package with HD for 2 boxes for my home. I was told to visit a local Comcast office to pick up the boxes. Upon retrieval of these boxes, I noticed they were not the HD boxes I had requested. I immediately called the Comcast customer service line and was told that they could ship boxes to me to arrive the next day. I was also asked if I had eaten dinner that night because, and I quote I "seemed a bit cranky."
On Friday, no boxes came and I contacted the customer service line again. I was again informed they would arrive the next day for Saturday delivery. Saturday comes - still no boxes. I finally return to the Comcast store to pick up the boxes myself and go to set them up using the self-start guide. No service. I contacted Customer Service again, who informed me that they couldn't help me because it must be something I was doing wrong, and that they could possibly get a technician out on Tuesday because they had already dispatched all technicians for the day (I was on the phone for an hour and half to get this answer - by the time I got this answer it was 3:05, and they informed me that after 3:00 no service requests for technicians were honored). I explained I needed a technician much sooner than that and asked to speak with a supervisor. The supervisor got on the phone, talked over me to the point that we were just speaking in parallel conversations, and told me he was "not going to do this with [me] today." He also informed me that if it was deemed my error, I would be charged for the visit, and to check with the technician at the time of the appointment.
I scheduled the appointment for Tuesday - the technician never showed. I called Customer Service, who offered me a $20 credit on my bill and informed me that dispatch would contact me. I was contacted by an incredibly rude dispatch officer out of the Pemberton, NJ location who informed me the technician was running behind (my appointment was scheduled between 5-7 p.m. and I was calling at 7:30 p.m.) and he would arrive at 10:30 p.m. I asked if he was running 5 hours behind and she tersely responded, yes. I indicated that I would like for him to keep the appointment and she said, "Fine, he will see you at 10:30 at night then." Obviously 10:30 came and went and the technician didn't show. I called Customer Service again, an additional $20 credit was given to my account, and an appointment was made for Friday (the earliest they could do) between 5-7 p.m. again.
Friday rolls around and, like a bad joke, no technician shows up. I called Customer Service, understandably livid, and was informed the technician made a notation in the system that he attempted to call me once, received my voicemail, and cited this as the reason he could not show. I received no missed calls OR voicemails that day - and noted this was clearly made up, but also that ONE attempt to contact a customer is no excuse for not showing up for the third time. My appointment was rescheduled for Saturday from 7-9 a.m. and I was informed I would be the first appointment of the day. I was not offered a $20 credit on this occasion but asked to speak to a supervisor and was told this credit would be applied to my account.
Saturday morning - over a week has gone by since I subscribed to the service and no cable - at 7:30 a.m. I called Customer Service to ensure the technician was on his way and was told I was the next stop. I received a call from a number I did not recognize that rang once and hung up. I called this number immediately - suspecting it was the technician and not wanting to give him an excuse not to show up - and was informed he was running behind and would arrive at 9:15. I told him he was running over 2 hours behind already as I was told I would be the first appointment. I had to cancel a personal doctor's appointment, foolishly assuming Comcast would keep their word. At 9:30, still no technician and I contacted Customer Service again. The woman explained to me her system was down, she could not and would not transfer me to a supervisor, and that I sure was "making a lot of demands" (I informed her I wanted premium channels for free and an additional credit to my account). She explained a supervisor would call me back. Shockingly - I am still waiting for that call back.
Finally the technician arrived at 10 a.m. with no apology. I directed him to the TV and he was able to put on the service. When I directed him to the second box that was a dead box (he got a new one out of his truck), he asked me if I gave an attitude to the employees in the store because they like to mess with people and give them dead boxes if they think they are being rude. I assured him I was not, but what a great tidbit of information from a company representative. In addition, I asked him to confirm I would not be charged for this visit as it was not my error (as directed by a previous supervisor I spoke with) and he noted he has nothing to do with that.
Ultimately, my cable is now on, but my phone line has not been cancelled. I am awaiting my first bill because I can almost guarantee it will not be correct. I kept waiting for C[redacted] C[redacted]a or B[redacted] P[redacted]t to jump out because it all seemed like a prank. I am absolutely appalled at the service Comcast provides, and cannot wait until F[redacted] comes into my area so I can get rid of them as quickly as possible.

Its easy to see why Comcast gets the worst customer service scores of any provider. I have tried for 3 weeks now to UPGRADE my service. I am simply trying to get Starter Doubleplay. The first online try I selected the service, went through the process and waited a week. After contacting Comcast they said the order never went into the system. However, the online ordering does not show the option any more so its obvious that something broke in the ordering process.
Second / Third times I tried to contact comcast and get the same price/conditions I ordered online. Both told me two separate stories and different price points and terms. Consistency leaves something to be desired. Nice bait and switch tactic .
Fourth time I got someone that kept telling me I was not a customer and they could not help me with new services.
I would say this is the most frustrating experience I have had, but unfortunately it is on par with all calls to Comcast.

Review: Every since I've had Comcast service, I have been having so many issues with my phone, internet, remove and cable boxes. Each time, someone needs to come out to my house. I would either have to take the day off or wait in the house for them to come on my day off. Last week they had to come replace a cable box in one of the rooms. This week the screen in that same room just says white with sound but no picture. The TV was perfectly fine before that. I have a schedule call for them to come out tomorrow (Thursday 11/20/14).

Last night I was having issues with my remote control, they couldn't help me, then my screen froze and went black. I called again it took them a while to tell me that there was a service outage in the area. This was all happening at 3:00 AM. So the service came back on and my remotes still aren't working. I was told that they couldn't get anyone to come out today. So on my day off I have NO SERVICE and its 20 degrees outside.Desired Settlement: With all the issues in this month alone, I want this months service complimentary....ie, this months bill wiped FREE.

Business

Response:

December 3, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: November 19, 2014 Re: [redacted]

[redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office on November 19, 2014 regarding technical difficulties that she experienced with her Comcast digital cable service. I spoke with [redacted] on December 1, 2014 and confirmed that the service related issues they experienced are no longer an issue. The service related issue was resolved by our technician on November 5, 2014 by replacing her cable box. As a result of the service issues a credit has been applied to her account on December 1, 2014. [redacted] is aware that the credit will appear on her next billing statement, which will be issued on December 26, 2014. I apologized for any inconvenience and frustration she might’ve experienced in attempting to resolve this issue. Feedback has been forwarded to the appropriate department in regard to the customer service experience. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me , please contact me at ###-###-####, Monday – Friday, 9:00a.m. to 5:30p.m. Regards,William C[redacted]Executive Customer RelationsComcast|North Central

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would also like to add that Mr. William C[redacted] has been in contact with me with my Comcast issues. I really like that kind of customer service. I will continue to be a long time customer of Comcast. Happy Holidays.Regards, [redacted]

Comcast has horrible customer service (if that is what you can call it) and every other weekend the cable and wifi cuts in and out and we pay $300 a month for basic cable and wifi.

Review: I have an issue with connectivity of my cable since the beginning. I am paying for the x finity on demand yet I am not able to connect to on demand. I called the 800 so many times & usually get connected to overseas after a long wait. then either they have me disconnected or Transfer me to different people & get disconnected. Obviously they never call me back despite that they have my number. At last on 10/9/14 I was able to talk to a nice person name Eric & he tried to help me but he was unable to fix the issue, then he gave me a ticket # [redacted] & said somebody will call me within the next 48 hrs to resolve the situation. I have not heard from Comcast since. Ironically I tried to call but as usual they keep transferring my call & disconnecting me as usual. I am paying for a service that it is not provided by Comcast since august. Very frustrating situationDesired Settlement: Get my cable fixed & give me credit for the times I wasted on them & the service that is not provided for me since the beginning almost 4 months.

Business

Response:

October 31, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: October 18, 204 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office October 21, 2014 regarding technical difficulties with their service. I spoke with [redacted] on October 21, 2014 and scheduled a service call. The service related issues they experienced are no longer an issue. The service related issues were resolved on October 26, 2014 by replacing the digital equipment. I attempted to contact [redacted] after the service call but my attempts were unsuccessful. Credit has been applied to her account from August 20, 2014 through September 4, 2014 for loss of service. The credits appeared on their September 15, 2014 billing statement. Additional credits were applied on October 30, 2014 and will appear on November 15, 2014 billing statement. We would need to speak with [redacted] directly is there are still service related issues. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted]. Regards, Sheila W.Executive Customer Relations

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: the problem has not been corrected, I still am unable to get on demand, and my service still gives me hard time, gets disconnected in a middle of a program that I am watching. I tried to call Comcast & that lady, but I was unsuccessful. Very frustrating.

Regards,

Business

Response:

December 04, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: November 26, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by Faraneh Fararooni, received in our office November 26, 2014 in regard to service issues. We spoke with [redacted] on November 29, 2014 to discuss her concerns. [redacted] advised she would be out of town for the holiday and would not be available for a service visit until after December 3, 2014. We spoke with [redacted] again on December 4, 2014 and she has requested a service visit for December 6, 2014. We will continue to be in contact with [redacted] and respond with resolution details upon completion of the service visit. We apologize for any inconvenience [redacted] may experience. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted]. Regards, Sheila W.Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

The problem is fixed as of now. Technician came yesterday.

I HAVE BEEN WITH COMCAST FOR THREE YEARS AND HAVE TOLERATED THE CONSTANT INCREASES EVERY YEAR BUT WHEN THEY BUGGED ME FOR A BOUT 6 MO TH PLEASE CALL TO HAVE THERE NEW MODEM DELIVERED WHICH THEY SAID WOULD IMPROVE MY SERVICE WHICH BY THE WAY I HAD NEVER HAD A PROBLEM WITH..THEY WANTED TO CHARGE ME 10 DOLLARS FOR DELIVERY AND I DID NOT LIKE IT ONE BIT AS THEY HAD MADE HUNDREDS OFF ME ON THE RENTAL OF THE EXISTING MODEM .WHEN THE MODEM ARRIVED AND I INSTALLED IT THE INTERNET WOULD NOT WORK FOR MORE THEN 5 MINUTES AT A TIME THEN IT WOULD DISCONNECT..COMCAST GAVE ME THE RUN AROUND FOR DAYS BEFOR THEY WOULD SEND A MAN OUT AND WHEN THEY WERE SCHEDULING THE TEC OVER THE PHONE TO MY SURPRISE THEY SAID I WOULD HAVE TO PAY 50 DOLLARS EXTRA TO HAVE THE TEC OUT.WAIT THIS IS YOUR PROBLEM NOT MINE.AFTER TALKING TO THE REP THEY ASSURED ME THAT I WOULD NOT BE CHARGED.WELL THE TEC CAME AND THE MODEM WAS DEFECTIVE AND HE REPLACED IT.WHEN THE BILL CAME THEY HAD CHARGED ME 50 DOLLARS .I CALLED AND THIS THE REP AND HIS MANAGER TOLD ME THERE WAS NOTHING THEY COULD DO AND THEY WILL NOW LOSE A CUSTOMER GREED. THIS IS A PERFECT EXSAMPLE WHY WE NEED AS MANY CHOICES FOR ALL SERVICES IN ALL ARIAS AS POSSIBLE .IF NOT THIS IS YOUR RESULT.THEY HAVE AN EXCLUSIVE IN THIS ARIA FOR CABLE SO I WILL GO TO DISH.

Customer service is lacking immensely. Comcast makes you think your issue is resolved and when you call back, they tell you the higher ups denied what you were promised. They raise promise with out notification. In the last 2 years my bill has increased over $65 with out any notification. They offer credits you never receive unless you keep calling.

I am writing this cause for a few months have tried to work out the billing problem and they worked some with me but I think that someone needs to investigate their billing practice. The latest problem is that they were to send out equipment and never received it cause it went to wrong address. Not only once but two times now. They now sent another one out overnight. Well guess that will get to the wrong place also due to the fact they NEVER changed the zip code, after many times telling them that they had the wrong zip. Was told that they changed it also each time I talk to them. Hmm. Guess it didn't get changed the first time I told them.
They need to be investigated big time. Costumers shouldn't have to deal with such. I called them back in Nov. for equipment to hook up phone, needed it cause husband had a heart monitor that needed to record and send to a company. Well to late now cause the monitor has to go back today. This is serious.