Comcast Corporation

Review: The advertisment offered a$25 [redacted] gift card. However, when I purchased service at store they said they could not give that deal. In addition, the sales agent at the toll free number would not even give me the advertised price.Desired Settlement: Gift Card for $25 as offered online. Get your geek on special!

Business

Response:

September 10, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: September 5, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office September 5, 2014 regarding a rebate. I spoke with [redacted] on September 8, 2014 in regards to her concerns. [redacted] was advised the [redacted] pre-paid card rebate is an online-only offer that was not available to her because she enrolled for the service at a local office. As a courtesy, a credit was applied to her account September 8, 2014. The credit will appear on their billing statement dated September 24, 2014. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Vanessa N[redacted] Comcast Corporate Liaison

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Comcast advertised that they could "bundle" my phone service, internet and cable service and make me a great deal. After 6 months of paying for the phone service I never got I was just told that they would not give me my money back even thought they did not provide me with the service I paid for. They did not port my number over and I never used the service. What a rip off! Talk about poor customer service, many trips to the store and hours on the phone with people telling me this issue would be taken care of only to be told that today I can not get my money back!

late December 2014 I signed up with Comcast. I had installer out January 3rd 2015. while the installer was there he managed to break the box outside where all the cable connections are located. second issue was ran cable over top of roof of house to install line into one room. third problem was the installer left all the wood shavings on floor and didn't clean it up. after installer left I noticed that room he ran a line into already had existing line there. next was about 3 hours into watching tv the cable went out. no tv at all. I called customer service which was absolutely horrible and requested a emergency technician out Sunday the 4th. they told me next day they could get out was Tuesday the 6th. at this time I was very upset with Comcast having no concern for the installation that was done and leaving wood and drywall shavings in my 3 year olds room that I cancelled their service. I received bills from Comcast for equipment and called billing and gave shipping numbers on equipment. so I never received another bill after January 22 2015. I went to purchase a car 6-19-15 to find my credit score dropped! I find out theres an collection from Comcast on my report. call customer service spent so about 2 1/2 hours getting the run around and all they want is the payment. I ask payment for what? then im told by the representative that I cancelled before the 30 days and there shouldn't be any bill.I get transferred to a 4th person and they cant help me either. so in the meantime as I type this I have been on hold for 31 minutes with no resolve yet. Comcast is not concerned with customer service. Keep in mind I NEVER received another bill after January 22nd nor did I get a call or email from any collections department. very disappointed in how they handle their customers and lack of concern for them.

I started my account with Comcast the first week of Aug. 2015 only because the apartment complex I moved in suggested them and I got a really great deal out of it. However, when trying to activate my service (internet and tv) I was unsuccessful and needed a tech guy to come out and set up my services. No big deal you would have thought. The tech guy said that the existing coax in my wall was for satellite only and they needed to drill to install one for cable. He went ahead and hooked up my cable and internet but instead of drilling he ran the cable cord from the outside of my apartment through my patio door into my home.
From then on it has been weeks of me contacting Comcast to try and get someone to my home to drill so that I can securely shut my door. I have called Comcast 15 times trying to get this resolved. How many times have they contacted me? 1 time, that's how many. I later found out that the Comcast person WAS NOT suppose to run cable through any door or window and it is very hazardous. I have talked to countless Comcast Agent and Supervisors and I have gotten no where. I was promised a visit from a tech guy yesterday Sept 10, 2015. I waited around my apartment from 8am-8pm on this guy. I called Comcast twice verifying my appointment and seeing if the guy would show. I was promised that he would be here at my home. And that I would receive a phone call from him letting me know his approximate arrival. I never heard from him he never showed.
Today I called Comcast, YET AGAIN, and talked to Tim a "Supervisor" at the I[redacted], IN location who was very short with me, not concerned, and then informed me that he would get someone out here to fix it but would charge me $100 to do so. Are you serious? I missed 8 hours of work to sit around wastefully waiting on Comcast. All I want is to be able to close my patio door. This is my safety we are talking about but Comcast does not care. They do not care about their customers nor are they worried about loyalty from a customer. I would not recommend this service to ANYONE!!!
PS: I am still trying to get his resolved before the winter months!

Horrible service and horrible customer experience. Xfinity home/internet/phone service. Home service constantly loosed connectivity to the internet. I have called several times and rescheduled appointments based on Comcast not showing up. Took time off of work and the last appointment was cancelled buy comcast with no call to me (at least that is what the person on the phone said). No one cares and it is difficult to get anyone on the phone to discuss the issues.

DO NOT! I repeat DO NOT setup automatic payments. I have have my service randomly disconnected, incorrect address inputs, and even incorrect charges placed on my account multiple times. Each time I always got the same answer. "It was a computer error". Calling to get in touch with a customer representative is the hardest thing to do since they try to use a computer to talk to you the whole time which cant possibly understand the English language. It will keep asking you over and over to repeat yourself and then you will constantly be asked to take a survey. Comcast let me tell you that if someone is calling to get help with something they want to hear a real person on the other line not a computer that constantly gives them the run around. I am very displeased with my service especially since I have to be checking my bill every week for random input mistakes and charges. G[redacted]e F[redacted] hurry and come to Jacksonville so you can put Comcast out of business!!!

Review: I have now made 19 phone calls in the last 3 days ( let alone the original phone call 2 months ago to purchase wireless internet for my site in [redacted], Fl and internet and local phone service for my parents site. I cannot, at anytime, get a straight answer from anyone on what the problem is that makes it so that I have no signal. The completely inept customer service I have experienced in the 19 phone calls, and the 7 hours and 26 minutes I have spent on the phone, all just to get a signal to my modem is insane. Everyone in this company passes the problem to someone else ( that ends up either back to original automated message, or some perplexed person that cant figure out why I was transferred to them in another part of the country that they don't even service Florida). The mess they have made and the amount of my time they have wasted is far to long to explain here. I now have an open account with no service and cannot get anyone to rectify it. This should be a complete embarrassment to anyone within this company that cares at all, ( if that does exist ).Desired Settlement: I believe that with all of the time I have wasted, that this deserves a phone call from some one from corporate who is above the ridiculous customer service that the rest of people are forced to endure. I can also accomplish my needs for each unit by adding a hot spot and extra cell phone to my [redacted] account. But silly me, I thought since Comcast is the cable provider in our motor home park, this should have been a simple addition. I also had the same problem last year for 2 days of customer service telling me it must be my equipment until the finally sent a technician out who realized you had never installed internet to the pole. Probably should have learned my lesson then.

Business

Response:

December 5, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: November 15, 2013

Re: [redacted]

[redacted], [redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by [redacted], received in our office November 15, 2013 regarding technical difficulties with their service.

I spoke with **. [redacted] on November 19, 2013 and confirmed the service related issues they experienced are no longer an issue. The internet service issues were resolved on November 17, 2013 by removing a filter on the outside cable. I also informed **. [redacted] that a promotion has been placed on her account for the four months that she will be in residence for the Performance Internet service effective November 19, 2013 and expires June 13, 2013.

In addition, telephone and internet service has been established for her parents. I apologized for any frustration and inconvenience she may have experience while trying to resolve these issues.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.

Regards,

Executive Support

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Over billing has not been corrected even though we have had committments from Comcast to do so.

On October 16 2013, we added phone and internet service to our bundle of services provided by Comcast. Our initial billing was high as we were charged for repeat service calls to correct problems caused by the first installer. We had a confirmation that these charges would be removed, but they were not. Our subsequent bill is impossible to decipher. We have asked repeatedly to speak to a supervisor when calling Comcast, but the standard line seems to be there is not one available. We need to sit down in person with someone to review this bill and decipher it.Desired Settlement: We want to have an appointment set with a billing supervisor who has the authority to make changes to review the bill with us and to provide us with the credits we are due. We believe we have been over billed hundreds of dollars in two months. Additionally, when we changed to Comcast, no one informed us that we needed to inform our previous provider that we were discontinuing our internet service with them. We have been charge by [redacted] for that.

Business

Response:

December 14, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: November 29, 2013

Re: [redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by [redacted] received in our office November 29, 2013 in regard to a billing explanation request.

I spoke with [redacted] on December 4, 2013 and confirmed that a detailed explanation of their overall bill to include monthly charges, current service package, promotional timelines and balance has been provided. I apologized to the customer for the customer service experience and the delay in providing a resolution. I confirmed that credits were applied to the customer’s account on December 02, 2013 for the installation fee and will reflect on the January 14, 2014 statement.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.

Regards,

Comcast corporate liaison

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Once the representative met with us, we were able to receive credit for the billings we had disputed previously, and were treated very well. We are very happy with the result, and the local staff of Comcast that worked with us to resolve our issues.

Regards,

Review: We have called Comcast now going on 5 days to resolve out internet problems. We called 4 times last night and got hung up on after waiting on avg. 20 min. per call. Yesterday we were scheduled for a service call and they never came. We have spoken to "supervisors" on 4 occasions and they claim we have an appointment but no one shows up. Getting through to customer service is an absolute NIGHTMARE!! No way to get a direct answer...very frustrating as a customer.Desired Settlement: We want a repair done to our internet service. Also, we want compensation for the lack of service.

Business

Response:

September 2, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: August 14, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office on August 14, 2014 regarding Comcast service. I spoke with [redacted] on August 19, 2014 to discuss her concerns. A service technician went to the residence on August 19, 2014 to address the concerns. We found the problem was due to the customer’s equipment. The wiring left exposed from the previous service was also corrected during the appointment. A credit for service loss was applied on August 19, 2014; a credit for the service call was applied on August 21, 2014. A Customer Guarantee Credit was applied on August 11, 2014 for the missed service call. The service call was canceled due to a lack of available technicians in the area. The credits will appear on the September 7, 2014 billing statements. I apologized for any inconvenience or frustration this may have caused. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, LauraComcast Executive Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Laura called and was very prompt at fixing our problem right away. The problems have been fixed. Regards, [redacted]

Review: I went online to comcast.net and logged into my account. I went to the SHOP/UPGRADE tab and saw a special on my internet package for 53.95 + model rental per month. I added it to my cart and went to check out, I was then transferred to online chat. I was then told by "Emmanuel", that price is only for when you add cable and/or phone service, shall we add cable? I asked WHERE it states I must add either of those services and he couldn't or refused to answer. I called the 800 to speak to a rep about this, I talked to "Rome" ID# [redacted], she also said they were not going to honor that price, but they can give me the "slower" 6Mpbs for that price. I offered a screenshot of the online price and she refused. I asked again if they would honor the price that is presented to me online, under my account. She stated "NO", I asked her if she was refusing to honor that price, she stated "YES".Desired Settlement: I would like the internet for the 53.95 + modem rental cost as advertised to me online

Business

Response:

August 20, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: August 13, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office August 13, 2014 in regard to receiving promotional rates. I spoke with [redacted] on August 13, 2014 in regard to his concerns. I apologized for any miscommunication or inconvenience he experienced regarding this matter. [redacted] was not eligible for the offer referenced in his complaint. I was able to offer him a new promotion for his Comcast High Speed Internet service. The promotion is a 12 month offer and has been applied to his account effective August 13, 2014 and will expire August 13, 2015. At the conclusion of the promotion, standard retail rates will apply. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ([redacted]. Regards, [redacted]Comcast Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

When I signed up for this service, I was convinced to get the newest dvr. They told me the dvr was free for the first year and that I could just call in the second year and they would reapply the promotion. When I called in the first time, the agent said it was not a problem and fixed it for me, but then the next bill came out and it was back to what it had been before, the second time I called in they said they see that someone tried to reapply the promo but it did not stick but there was notions they could do about it. I called a third time and was offered half price dvr, but I wanted the full promotion due to the fact it is what I had been told by my sales rep so they sent me to loyalty. The loyalty rep then told me that they couldn't do anything to the account or follow through with what was promised. I will be going to direct tv when I get back from vacation.

I have had many issues with Comcast, and hate the fact that they are the only cable business in my county. They were suppose to move my e-mail address to the address and I was told that they had done that. Come to find out they had not, and now have lost my e-mail for 8 days. But I was told that the e-mail was a curtsey and I do not pay for that. Plus when we moved, they had put a completely new system in and was not told that this was going to be the case. It took about a month and a half to get straightened out and was also told I was going to be receiving a visa gift card. That is yet to be seen! Have been given the run around so may times, that it's not even funny. So I tell them I want to cancel and then all of a sudden I have to go to the service center because they act like they can't even find me after they've dealt with me I couldn't ell you how many time. If don't have to do business with them, then I would not! I've hated this company for many years and would not recommend doing business with them. I soon as I can, I'll be going to the service center to cancel all ties with them.

I logged onto the Comcast website to pay my bill. The total amount due on the website was 102.00. I paid the full amount right then. The next month I get online to pay, and Comcast states I am past due 30.00. I call the 1800 number, and they say "oh we were switching over to a different billing system, so you still owe the 30.00." How is it the customers fault that your billing system messed up? I paid the amount Comcast told me to pay, and then the next month they say oh it was our fault, but you still owe this. Comcast is the worst company to do business with. If you tell me to pay a certain amount, I pay the amount I'm told to. You don't get to tell me the next month that I did not pay the correct amount, when I paid what you told me to pay! Canceling tomorrow morning. I am ready to wash my hands of these crooks.

Review: I signed up for Comcast Internet service on January 19 through their vendor [redacted] and was charged $14.95. However, it's been 10 days and Comcast still refuse to activate my service. I spent an entire week contacting Comcast. I called Comcast 40 times and my phone call was transferred between various department - sales, billing, technical support etc. On January 28, I finally spoke with one representative from Comcast and she promised that my account will be activated on January 29 by calling ###-###-#### and referring to confirmation number [redacted]. However, when I called on January 29, I was told that I was calling the wrong number and I should call the activation group. I called activation group for over 10 times, but every time when I was waiting to be connected to a service representative, my call was disconnected by Comcast. I then have to using Comcast's online chat to communicate with Comcast. Their online chat representative told me that a request will be filed for me and my internet service will be activated in 1-2 hours. However, after 2 days of waiting, my service was still not activated.

I have exhausted all my means of contacting Comcast and still could not activate my internet service. Therefore I have to file a complaints through FCC.Desired Settlement: I need activate my internet service and I need an apology from Comcast for my time wasting in contacting Comcast.

Business

Response:

February 3, 2015 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: February 1, 2015 Re: [redacted]

[redacted]

[redacted] Dear Sir or Madam, This letter is in response to the complaint filed by Mr. [redacted], received in our office February 1, 2015 referencing service request. I spoke with Mr. [redacted] on February 2, 2015 and confirmed the internet service was installed and activated on February 2, 2015. I apologized for any inconvenience he may have experienced while working to get this matter resolved. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. 51880. Regards, Mario S. Executive Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I had a tv box I had not used for months it was still in the origenal package retuned it to th Hzlet NJ airport plaza location the gentleman wo took it said 'wow you have not used this since you received it, you will be pro-rated and credited' I received the bill and all that was credited that box rental, I called the main office they told me I had to go to the Hzlet center for this I drove the 10 miles an was told they could not handle it that it was a main office isse, drove back home and calle and only got thr run around, and I was told they hsd no way of pulling records as to when I returned the box

Review: Name: [redacted]. [redacted]

Account Number: [redacted]

Several weeks ago, I received a letter via Comcast/Xfinity (all future references will refer to “Comcast” only) in regards to an “upgrade” for my wireless network, essentially replacing my system that worked off a modem and router into a single unit. I was notified that a unit would be sent to my residence and I could either a) install it myself, or b) call Comcast so a technician could come out and install it. NOTE: Nowhere on the correspondence did it mention that a fee would be charged to the customer if they requested option “b.”

On Saturday, April 05, a Comcast technician visited my residence to resolve difficulties pertaining to my “On Demand” function, which had been giving our family problems for the better part of three months prior. After he resolved the issue in a relatively short time, I asked him if he could set up my new “all-in-one” unit that had arrived a couple days earlier in the week. He said, “Sure, no problem.” I also said that this way, he could return the old modem back to the office and save me from mailing it back through the U.S. Postal Service. NOTE: Again, the technician did NOT mention that I would be charged for his services. Needless to say, it took him a few minutes to set it up.

Last week, I received my monthly bill from Comcast. On top of my typical charges for my bundle package, I was surcharged a total of $150.00. So I called Comcast on April 28 to notify them that I was overcharged. The first “real” person at the [redacted], Minn., call center I first spoke to was named “[redacted]” (or a close derivative of) and she immediately placed me on hold after I said I had a billing issue. She did not ask for further information or any details whatsoever. I thought that was kind of odd. But soon it would be made clear why she did that. Periodically, she would come back to me and say, “Sorry for the delay, but I am still researching this.” Her “research” clearly consisted of commiserating with her supervisor, “[redacted].”

After being placed on hold several times and for a period of 20 minutes, “[redacted]” finally notified me that “We can take off $100 off your bill but not the $50 for installation of your new modem.” I let her know that this was not the understanding either via postal mail or in person with the technician. She said nothing else could be done. So I asked to speak with her supervisor. “[redacted]” then took over the call for Comcast and said nothing further could be done and the company had no intention of making it good on their part, even after explaining to him that I was not told there would be a fee for the modem installation.

He explained that whenever a Comcast customer asks the technician to do something other than what is identified on the work order, then there will be a fee, and then he mentioned it could be for something as simple and innocuous as a jack being inserted into the wall. I said that was a ridiculous policy considering the technician could potentially charge me for moving a speaker or inserting new batteries for a remote control or some other innocent request. He never relented and said I would have to pay for the $50 fee and nothing else could be done. I said I would be in contact with the Revdex.com, and she said, “Do what you have to do.”

So I am here now requesting that you require Comcast to remove the $50 surcharge that remains on my bill, which is due May 16. Of course, if Comcast drags its feet, which it is wont to do, I am sure they will find a way to charge me interest and late fees if this issue is not resolved by that date, judging from past interactions with them.

Clearly, as [redacted] plainly showed in her handling of my phone call, this call center must receive tons of calls regarding erroneous charges on modem installation. It’s also obvious that Comcast has mistreated plenty of their customers in the same manner. I will not stand for it. Even though this call center is not accredited by the Revdex.com, that doesn’t mean they should be allowed to get away with holding their customers hostage over a ridiculous policy promulgated by their call center employees and supervisors.Desired Settlement: A removal of $50.00 on my monthly bill.

Business

Response:

May 2, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: April 30, 2014 Re: [redacted], [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted] received in our office April 30, 2014 regarding a service visit fee. Upon receipt of this complaint contact was made with **. [redacted] on May 1, 2014 and I addressed his questions and concerns. A credit was placed on **. [redacted]’s account as a good will gesture on May 1, 2014 for the failed self-installation of the internet service. The credit will be reflected on the May 21, 2014 billing statement. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Comcast tells lies regarding the pricing of their services. It is a complete nightmare to try to resolve these issues. I am currently trying to get them to replay the recording of my phone calls with them. This company is unethical and makes extra money because everyone just get worn out from fighting them! I know I am just ranting but this is making me feel much better!

Comcast offers a low price for cable internet, but their service needs a lot of work.
1. A technician showed up unannounced at our apartment and accused of having some type of "amplifier" on our modem, this wasn't the case and the technician installed a device on my router because of uneven signals. My internet stopped working after that.
2. I had to schedule a second tech. to come and he found that our cable was being used by upstairs neighbors and they had unhooked it for some reason. Tech was able to fix internet.
3. I get a $50 service call charge from Comcast a week later for the tech. that came. they automatically charged me out of a bank account that I wasn't using anymore. in fact all of my payments to Comcast where used with a different bank account. The account that they (without my consent) charged was an inactive account and therefore had no money in it and I incurred an overdraft fee.
4. I spent a good 20 minutes explaining this situation to Comcast customer support and the call got "dropped".
5. Called back and asked for a manager or someone with authority. explained it all over again and received very little understanding or acknowledgment that Comcast should not have charged me for a service call for internet that didn't work for reasons that were not of my doing. (they also didn't tell me when I set up the appointment that I would be charged)!!
6. The manager only agreed after much arguing that he would reimburse only the shipping charge for the "self installation" kit that Comcast provides when you set up service, a kit that I didn't even need (apartment already wired for internet) but ordered because you have to choose an option when setting up service.
7. The reimbursement no where near covered the my cost in this situation ($86).
8. bottom line is...
A. Had a Comcast tech show up unannounced accusing me of something that wasn't true.
B. I was charged without being told I would be charged.
C. Charged for issue that I didn't cause.
D. Charged automatically from bank account that I had not used once with Comcast.
E. Compensation offered by Comcast did not cover my loss. (also had internet that didn't work for the first few weeks of having it).
Highly unlikely that I would recommend Comcast to others.

Horrible customer service. After several calls requesting a technician for our Internet service and being asked to clear the browser cache, we ended up canceling service.
If you are in an area where they provide good service, you may be in luck but overall, their customer service itself was enough for us to leave.

Review: When I signed up for Comcast service, I was quoted a $70 installation fee. When they failed to show up at their designated appointment window during the SECOND installation service, I called customer service. I was very upset because I had scheduled an electrician to be present on-site during the appointment. After being denied the chance to speak with the manager and express my frustration, I was assured he would call me back. I was also told the $70 installation fee would be removed from my bill to accommodate for my frustration, the wasted day and the money I spent on the electrician services. I never received a return call. On my next bill, not only was the $70 charge still there but an additional $130 in fees had been added on, none of them were real. One was for the installation of an additional line (did not occur) and another was for network set-up (this service was not asked for). I spent two hours one evening online chatting with customer support and they once again, assured me these fees would be credited to my account but they have not and now I have been assessed a late fee for not paying my bill in full (i only paid the portion of the bill that was accurate). I will not stand for this fraud.Desired Settlement: Correct the bill. People keep saying it will be corrected but I keep getting more charges.

Business

Response:

April 16 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: March 26, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted] received in our office March 26, 2014 referencing a billing issue. On April 02, 2014 I spoke with **. [redacted] in regard to her concerns. I advised **. [redacted] that a credit was applied to her account on March 1, 2014 and March 22, 2014 for an installation and network setup charge. An additional credit was applied on the same date for the late arrival of the technician on February 19, 2014. The credits will appear on their billing statements dated March 16, 2014 and April 16, 2014. Our research confirmed that **. [redacted] was overcharged for installation fees for the service call she had requested on February 19, 2014. I apologized for any inconveniences they may have experienced. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Regards, [redacted]Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,