Comcast Corporation

Absolutely the worst company on the planet. I've had more than 15 of the executive office representatives promise a rep will call me. It never happens. I had to file a lawsuit against them. They kept my deposit. They reported me to collections after telling me that I didn't have an account in the first place. We never got the TV or internet working. They've trampled over my credit, didn't get me service, and have frustrated me to no end.

Review: I swapped a modem from [redacted] to a TC modem. ** in [redacted] cut the phone lines to [redacted], my handicapped mother in law and handicapped wife stay there as I work out of town. You've reached a number no longer in service is what is said with no dial tone. ** couldn't fix this over the phone and sent a tech. Tech got there an hour late 11/23 and said he couldn't do anything, the modem there wasn't on his work order. IT'S BEEN THERE FOR ABOUT 2 YEARS UNTOUCHED! he stayed an hour and was mad and did nothing. We got another tech out Sunday 11/24 - [redacted] and he worked it. The modem MAC was different in the system and he had to get a supervisor to add it. ** worked for 2 hours getting the phone working. [redacted] deserves something GOOD Comcast!!! the phone lasted a few days and 11/29 its dead dial tone and you've reached a number no longer in service. ** couldn't do ANYTHING to get it working and said they had to get another tech out. IF I have to have another tech come out it'll be from another company! THIS is exactly why I had [redacted] come put phone and modem in my [redacted] - to compare the difference. BUT, it all SEEMS to have been ** in [redacted] that caused this when I exchanged an arries modem for the TC to try their router as I've replaced 3 and had Revdex.com over that just months before. The phone is still dead at [redacted].Desired Settlement: This WAS repaired and it didn't have anything at all to do with a tech. [redacted] saw the MAC number wrong, called his supervisor and I'll bet the one ** sees is that TC at [redacted]. But it WAS changed and working so I have no idea whatsoever WHY it was changed back and dropped. VERY ANGRY is an understatement. Wife and mother in law stay together for help and that phone is needed. Comcast dropping the modem and phone at [redacted] is why I had [redacted] come there and the Revdex.com complaint a few months earlier. It WAS fixed and died over and over. My Thanksgiving week off has been totally ruined calling and waiting at home hours for a late tech with an attitude Saturday. [redacted] was great Sunday! Someone can get me at ###-###-#### and I may be able to coordinate with my wife a time to be home. [redacted] at [redacted] said she would credit 15$ for 6 months and would call my cell later when things were up. They never came up and [redacted] never called. [redacted] has Comcast internet on a TC modem. [redacted] has arries modem with tv/internet and a dead phone.

Business

Response:

December 14, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: 12/02/2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by [redacted] received in our office December 3, 2013 regarding technical difficulties with their service.

I spoke with **. [redacted] on December 3, 2013 and confirmed the service related issue he experienced is no longer an issue. **. [redacted] has two accounts. On November 23, 2013, the modem in question was added to the incorrect account. On November 24, 2013, a technician added the modem to the correct account and re-provisioned it. I informed **. [redacted] that a service discount credit has been applied to his account on November 23, 2013 for the service related issues and will expire May 23, 2013. The service discount credit will appear on his December 6, 2013 billing statement. I apologized for any inconvenience this might have caused him.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.

Regards,

[redacted].

Comcast Corporate Escalation Team

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: When I initially did a self-install on my Comcast internet service, the service did not work. Upon contacting Comcast, they agreed to send out a technician to troubleshoot the installation and waive the charges.

I continued to have problems with my service, and ended up canceling my services with Comcast. However, they claimed no record of agreeing to waive the technician visit, and report a continued charge for the technician visit.Desired Settlement: I would like Comcast to honor their verbal commitment and remove the charge for the technician visit. It also seems that this is a systematic issue many consumers have experienced (as evidenced by numerous reviews of the company by consumers on sites such as Yelp and Google Reviews). If there is a possibility of higher order action, I would support that as well to prevent such occurrences in the future.

Business

Response:

December 13, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: December 2, 2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir/Madam:

This letter is in response to the complaint filed by [redacted], received in our office December 3, 2013 regarding a request for disconnection of service.

A Comcast representative spoke with **. [redacted] on December 11, 2013 and discussed his concerns. The Comcast account reflects as disconnected and all monthly charges back dated to the November 4, 2013 which is the date of installation. An additional billing adjustment was applied to the account on December 2nd and 11th removing all installation fees charged to the account. The 30 day guarantee was honored and all charges were removed leaving the account disconnected without a balance owed. An apology was provided to **. [redacted] for any inconvenience he experienced in attempting to further discuss this matter.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.

Regards,

Executive Customer Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have been trying to cancel my cable service with Comcast for 2 months and have been billed twice now for over $130 even though I canceled the service appropriate, sent the equipment back, and have spoken to customer service to try and cancel the service again a few weeks ago. The customer service agent assured me the account was canceled and even told me what the credit we had now on the account. I just saw they charged us again $134. I don't know what to do with this. How can I get them to finally cancel the service? They are blatantly disregarding my request to cancel and have continued to bill my credit card for two months now. Can Revdex.com help me with this?Desired Settlement: I would like a refund for the two months of unauthorized charges and cancelation of my Comcast cable.

Business

Response:

December 1, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: 11/25/2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by [redacted], received in our office November 25, 2013 regarding a service disconnection request.

I spoke with **. [redacted] on November 26, 2013 in regards to his disconnection request. **. [redacted] subscribed to the Starter Double Play to include starter video service and performance internet. Review of account indicates that **. [redacted] returned his video equipment on September 23, 2013. The video service was disconnected on November 11, 2013 with a stop bill date of October 11, 2013, generating a credit prorate. The credit appeared on his December 3, 2013 billing cycle.

On November 26, 2013, a credit was placed on **. [redacted]’s account for charges that were accrued due to incorrect disconnect date. The credit will appear on his December 3, 2013 statement. On October 11, 2013, a promotion was added for performance internet service and will remain on the account until May 3, 2014. The promotion will be reflected on the December 3, 2013 billing cycle. I apologize for any inconvenience received while trying to resolve this issue.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.

Regards,

Comcast Corporate Escalation Team

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. I have not seen the December 3 bill yet but if the credit is there then this resolution is satisfactory to me. Thank you Revdex.com for getting this resolution!! After I contacted you the seriousness of my request to Comcast was handled significantly different and I received a quick resolution.

Regards,

I sent an inquiry to Comcast's business department, to see if they could provide services for my home business. They initially were friendly and good to follow up, offering pricing that was just too high for me. I told them I was not interested at that time.
Since then, I have gotten over 10 phone calls and multiple more e-mails asking if I'm interested. Each time I have said no, and asked them to remove me from their call list.
But the emails and calls keep on coming. This company is absolutely ridiculous. They say they'll remove you from their list, but that's an absolute lie. I will never, ever recommend Comcast for ANYTHING.

Review: I sent my payment in online like I have to them since 2011 none of my information has changed. The bank account information is the same as it has always been and I have had this account for over 15 years. They sent me a later stating it had been denied someone on there end had entered the incorrect account information. I brought this to their attention but of course they didn't care. The payment is due on Jun 17 the payment was sent on June 3rd.Submitted on Jun 03, 2014 $76.95 Comcast account number [redacted] Payment Confirmation Number [redacted]. Routing number [redacted] Account holder's name [redacted] Account number XXXXXXX[redacted]This is from the online receipt.Since then they have over charged me $25.00 for a return payment that wasn't my fault but theirs and a late payment fee of $9.50. Their customer Service and billing department are totally non responsive. You would think that a customer who has paid on time every month for over three years would be valued by a company apparently not.

Product_Or_Service: Wireless Service

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like to be refunded the $34.50 extra that I have had to pay since I am clearly not the one at fault here. I pay my bills but I shouldn't have to pay for the incompetence of their employees that is Comcast's responsibility. Maybe they should have a system in place that verifies the data they enter is correct before cheating their customers.

Business

Response:

July 16, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: July 1, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office July 4, 2014 regarding a billing issue. Attempts were made to contact **. [redacted] regarding her billing concerns; regrettably, my attempts were unsuccessful. However our records indicate that a payment that posted to **. [redacted]’s account on June 3, 2014 was returned on June6, 2014. An additional payment was made on June 24, 2014. Our records also indicate that a credit was applied to **. [redacted]’s account on June 27, 2014 for the return check fee and late fee. The credits will appear on their billing statement dated July 23, 2014. In order to address this issue further, we would need to hear back from **. [redacted] directly. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, ext. [redacted]. Regards, [redacted]Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Thank you for your assistance however I did respond to [redacted]'s email as she requested I did not however receive an email response back to the response I sent her. She did leave a voice message however since a had sent an email response I did not see any reason to be redundant and return the call. A refund of the overcharge is all that I wanted I have no need of anything else but a correction to the error made. In the future to avoid this issue I am no longer utilizing the online bill payment option I will mail a check to them everyone month. I am hopeful that this will inhibit the wrong account information being entered into their system. I apologize to all parties but I have no desire to talk to their unprofessional customer service staff. Doing so is an effort in futility. They have no real authority to help customers and they are trained to provide exactly what they are told to. What a thankless job that would be. Again thank you and as always the Revdex.com has been most supportive and most helpful your organization provides quality and professionalism at all times. Thank you to [redacted] and the other responsible parties at Comcast for their quick response in correcting this issue it is greatly appreciated. I understand Comcast has too many unsatisfied customers but since 2011 this is the only occasion I have had that has made me displeased. The internet service they provide is not what they claim it to be. I never receive the speeds I was promised and it kicks me off all too frequently, but I accept these annoyances as the nature of the beast. They are by far better than another company I will not mention.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

It is difficult to record the degree of problems with Comcast throughout the last couple of days. When I initially called the first representative the representative told me that I needed to go to the Comcast store to pick up a wi fi extender and schedule an appointment for installation. Since there were some inconsistencies, I called and spoke with a second representative who said that Comcast no longer stocked the wifi extender and that I would need to purchase, and schedule an appointment for installation. A supervisor confirmed this information and that I had an appointment on Jan 4 between 1230 and 230 pm. Shortly after 2pm the installer arrived telling me he was only here to change the modem but could not install the extender. He went to his truck allegedly to speak to his supervisor and never returned. Neither the modem was replaced nor was the extended installed. I called Comcast, after a lengthy hold time, I finally spoke with a supervisor who told me that my appointment was rescheduled for Jan 5 1230-230. The supervisor was supposed to email the specifics of our agreement and call to make certain that what was being done was what we mutually agreed upon. He did not call or email When looking at my account, the appointment was actually scheduled for Thursday at another time. I called again, after another one hour of hold, I once again spoke with the supervisor. Once again he stated that he would email me, instead, we were disconnected. I call again and after another hold spoke with a different supervisor who says that tomorrow is not available between 1230-230, only 8-10. During the course of today I have been on the phone with Comcast for almost 4 hours. The last supervisor started to instruct me how to install the extender by myself and offered me a $20 credit for my inconvenience. There was certainly more that transpired, but these are the highlights. I will be actively looking for another service plan. After 40 years of being a customer I really do not want to have to change, but the level of incompetence is beyond belief.

Review: Poor customer service from representatives at the ###-###-#### number. Received wrong information regarding install the entire weekend. Request credit

I called Comcast on 5/2/2014 to express complaint about in-service installs that were not completed on service date of 5/2/2014. I called three times that day, first at 4:23pm and got an automated system that said that technician was on the way. I called at 6:17pm and representative said that he was still on the way. I called again at 7:27pm after tech sat in the driveway without knocking, ringing doorbell or leaving a door tag, to see why the tech left. I was told by a gentleman that dispatch was closed & to callback in the morning to get tech back out. I called on 5/3 around 7:30AM and spoke to a representative. After voicing my complaint that technician did not come to door or install my equipment, the representative placed me on hold and called the retention department trying to find out what happened. I got disconnected and called back and spoke to a representative and was transferred back to the retention department. I was told that I had an appointment on today between 3-5pm. I called at 3:22, spoke to [redacted] and he said that he sent a message to the dispatcher for eta of arrival, no callback. Called back at 4:00pm to be told that I do not have an appointment for today, I asked to speak to a manager and got [redacted] in wireless networking (he said he was a manager), he was rude and was not of assistance. He dropped me into [redacted], and she dropped me into [redacted] in the sales department. I then called on Monday morning and was told that I could not get an appointment until Wednesday. I asked if I could go pick up the self-install kit to install myself because I had been without internet the entire weekend. I picked up the equipment on 5/5/2014. Installed equipment only to find that I did not have a signal, so I scheduled another appointment for Thursday. Thursday, the tech finally showed up and installed my equipment. I spoke to numerous departments over the course of this debacle (retention, technical support, wireless networking, sales) for hours on end and to not receive or get anyone on the phone that could assist me was horrifying. I was told on 5/3 by [redacted] that a credit would be issued seeing that the customer guarantee was not met the first time and after receiving the first bill, there was no credit. I even asked for a supervisor to call me and received a reference # [redacted] by [redacted] and [redacted] did call. I tried calling him back and left him a voice mail and he hasn't called back. I tried calling Comcast back today on 5/10/2014 and was on the phone for 30 minutes. Jacqueline told me that technical support would handle my credit/customer guarantee, she transferred me to a lady that I could not understand (due to broken English), she transferred me back to an account executive [redacted]. [redacted] did not want to create another reference number for a supervisor to call me back, and I explained to her that I was on the phone at that time for over 30 minutes and did not want to continue to hold. Only to be told that she could not get me a supervisor at this time and could not create another reference #, a supervisor would call me back in regards to my complaint or issue.Desired Settlement: I am disgusted that a corporation as large as Comcast has incompetent people working for them and cannot resolve an issue as simple as a compensation for the inconvenience I have received since this service was created. A one time customer-guarantee credit is unacceptable at this point. I asked numerous representatives if these calls were being recorded because every time I called, no one had documented the file with any of my issues or complaints. I was told that the calls are recorded and that

Business

Response:

June 27, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: June 11, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office June 11, 2014 referencing an installation request. I spoke with **. [redacted] on June 17, 2014 and confirmed the installation of new services was completed on May 8, 2014. Review of the account indicates that four appointments for the installation were missed due to dispatch rescheduling the installation due to office correction. I also advised **. [redacted] that a credit for the four missed appointments was applied to her account on June 17, 2014. The credits will be reflected on the July 6, 2014 billing statement. I apologize for any inconvenience received while trying to resolve this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Executive Customer Relations Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I would never want to do business with them again. Absolute worse experiences. They cheat and share personal information. Please make sure to check your bill they like to charge for things you've never authorized .they might offer discounts but they never apply them to your account.. when you call to complain or seal answers they send to you at least 10 different people. Maybe one person ccan actually help you or so you think until the issues arise again and your back on the phone.

I am furious with Comcast. I have had their service since February 2015 and have not had properly working internet. I called several times and two times scheduled appointments and no one came. They then blamed me saying that they had no record of the appointment and that I must have not made one. When asked to reschedule the woman did not accept my having ac-section the day she wanted to make the appointment and made it seem as though they could not come for weeks on end. They eventually came and still did not resolve the issue and told me to buy a 50 dollar item from somewhere else and that this was my problem not theirs. I have been spoken to my their workers as if I am uneducated, lying and that they do not have time for me. I cannot wait to cancel once my contract is up. They are the worst service ever have had!

Comcast uses deceptive practices in online advertising by offering promotional rates ($24.99/12 months) for signing up online and then billing at the full retail rate ($66.95/month) on the first bill. After several hours on the phone with likely every department within Comcast, my issue has not been resolved and no one can offer me the promotional rate I should have been eligible for online. Furthermore, I am paying for 25mbps Internet service and according to Comcast speed tests never receive more than 7mbps download speeds. This has also been brought up to customer service yet they have no response and cannot offer any resolution. Comcast is disinterested in customer service and too big to respond properly with governance/oversight to legitimate customer concerns.

Review: In approximately April 2014, I purchased Xfinity internet services for my home after seeing Comcast advertising a special that would result in me receiving a prepaid gift card by purchasing that service at that time. The sales representative at the time assured me that I was eligible for the prepaid gift card and that I would be receiving it. Approximately a week later, I called Comcast to ask when I would be receiving the gift card, and I was informed that I would need to be with Comcast for six months before I could receive it.

Last Saturday, November 8, I called Comcast inquiring about my gift card as more than six months had passed, but I hadn't received it. When I called the Comcast on this day, the customer service specialist initially told me that she could not see where I was eligible for it. After talking with her for several minutes about my previous conversations and asking to speak to her supervisor, she finally told me that she did see a notation from the initial sales representative in the system that confirmed that I was eligible for the gift card. However, she told me that she couldn't do anything about it at the time, and that she would need to run it by her supervisor before anything could be done. I waited on the phone for approximately 45 minutes for her to get in touch with her supervisor whom she said was on another call that was taking much longer than she expected. After this 45 minutes of waiting, she put me on hold to follow-up with her supervisor, but when she put me on hold, it somehow disconnected me without reaching a resolution.

I immediately called back and was connected to another customer service representative. When I explained the situation to her, she said that she did not see anything in the system showing that I was eligible for the gift card. She said that she could not find the notation that the previous customer service representative saw, and that all she could do was put in a request to have someone look further into in and to call me by Thursday, November 13. I asked to speak to her supervisor as I wanted to get it resolved that day as I didn't want to end up in a continuous loop of calling back to Comcast and explaining the issue with them telling me that they would call me back, but never follow through on it. The customer service representative assured me that someone would call me back by Thursday. I again requested to speak to her supervisor, but she said that that wouldn't be anything that he could do. I gave her two phone numbers that I could be reached and asked if she could make sure that someone would call me by Thursday, and she said she would.

As of today, Saturday, November 15, no one from Comcast has spoken to me about when I would be receiving my prepaid gift card as was promised when I bought the Xfinity internet serviceDesired Settlement: My desired outcome would be for Comcast to send me the prepaid gift card in the amount that was advertised and that the sales representative confirmed when I purchased the service earlier this year.

Business

Response:

December 6, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: November 16, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office on November 16, 2014 regarding Comcast service. I spoke with [redacted] on November 19, 2014 to discuss his concerns. I apologized for any frustration or inconvenience he may have experienced in resolving this matter. On April 18, 2014 [redacted] had our Xfinity Performance internet only installed at a promotional rate from April 18, 2014 to October 18, 2014. No record of a prepaid card offer was found in the account history and this promotion did not include a rebate. As the first payment was late, any rebate offer would have been voided. As a courtesy, a monthly billing credit and an internet speed increase at no cost were applied to [redacted]’ account on November 19, 2014 for the duration of 12 months which will expire November 19, 2015. The monthly billing credit will appear on the December 7, 2014 billing statement. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Laura H.Comcast Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please note that as explained to me on the phone from the representative that contacted me, the only reason the first payment was late was because I signed up for automatic payment as suggested by the sales representative that sold me the package. As explained to me during my conversation with Laura, there is a delay in the auto-payments and the first payments are falsely deemed late. Additionally, none of this was told me as I bought the package. Finally, I'm still confused why some people within Comcast were able to see my eligibility for the prepaid card, while others aren't. It seems like everyone should be able to see all notes associated with my account.

Xfinity sells reps lie. They tell you what you want to hear to make a sell. I called to have my residencial service cancelled so I could switch to business class. They quoted me a price for Internet and TV, came and switched out the equipment, but never changed anything. I was told over the phone that I would have unlimited data, but a month later was charged overage fees. When I called to ask why, I was told I needed to switch out my equipment again and it would cost $50 more a month with a $200 connection fee. No one I spoke to could tell me who I spoke to, nor could they find the technician who came and switched out the equipment. Xfinity and Comcast are con artists guilty of false advertising and lying to consumers as well as their existing customers.

Review: Hi. I've been a comcast customer for years. Recently on 9/8 I made a payment for what showed up as the august amount of 89.25. I received a bill saying a past due balance of $385 is due immediately. I've spoken with 3 different representatives through comcast internet chat & they all gave me different answers about that amount. The 1st representative said it was.a fee we had to pay since we downgraded service. The 2nd representative said it was a bill that wasn't paid in full in July that rolled over the 3rd representative sd he wasn't sure & said he put in a request for an exemption for that amount which no one in customer solutions could find. As I look at my bank statement the only month missing a payment is august of this year but that was.the purpose of the payment on 9/8. Either way I've never had a bill of $300 anything since I've been with them & I would like an explanation. Because when I paid that 89.25 on 9/8 that showed the bill was paid in full. None of it is adding up.Desired Settlement: I just cancelled due to that amount but if they can adjust the bill I don't mind going back. Also I really would like an explanation and the last payment made on the account refunded.

Business

Response:

November 13, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: October 30, 2014 Re: [redacted] Dear Sir or Madam, This letter is written in response to the complaint filed by [redacted], received by our office on October 30, 2014 regarding a billing issue. Upon receipt of this complaint, I attempted to contact [redacted] using all resources provided by the customer. Unfortunately, my attempts were unsuccessful. Upon reviewing [redacted] account I am showing the payment on September 8, 2014 was received and posted to her account. The payment appeared on her billing statement dated September 21, 2014. Prior to receiving the payment on September 8, 2014 [redacted] account was past due. [redacted]’s account also reflects the payment on September 8, 2014 was not a full payment to bring the account current. The final balance is accurate and a refund is not due. In order to address this issue further, we would need to hear back from [redacted] directly. I apologize for any inconveniences [redacted] may have experienced. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Tonica F.Executive Customer Relations Specialist###-###-####

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have called & emailed the business back and they didn't answer my email nor my phone call. I know I was paying a past due bill but that past due bill was not $300+ & we've never had a 300+ bill since we've been members of comcast. I have bank statements to show I've been paying. The payments weren't always on time & none of those payments ever equaled 300+. I really would love & explanation more than a refund. Like I sd for the previous month it showed $179 then even we downgraded services it went down to $89.25.

Regards,

Business

Response:

November 21, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: October 30, 2014 Re: [redacted] Dear Sir or Madam, This letter is written in response to the complaint filed by [redacted], received by our office on October 30, 2014 regarding a billing issue. Upon receipt of this complaint, I contacted [redacted] on November 20, 2014 regarding her billing concerns. [redacted] stated she made a payment to her account on September 8, 2014. Upon reviewing [redacted] account I am showing the payment on September 8, 2014 was received and posted to her account. Prior to receiving the payment on September 8, 2014 [redacted] account was past due. [redacted]’s account also reflects the payment on September 8, 2014 was not a full payment to bring the account current. I explained my findings to [redacted] and she now has a better understanding of her bill and account charges. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Tonica F.Executive Customer Relations Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Was in constant contact with company letting them know I was moving and would be mailing back their equipment. As soon as the company received the equipment they sent over a bill to collections. Unethical business practices.Desired Settlement: remove negative information from credit.

Business

Response:

April 24, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: April 3, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office April 3, 2014 in regard to a collection notice he received. On April 10, 2014, I was able to speak with **. [redacted] and informed him there is an existing balance on the closed account. **. [redacted] made a payment to the closed account for the full amount due on April 10, 2014.I advised **. [redacted] I updated our collections department that the account has been paid in full. **. [redacted] has been provided with my direct contact information to reach me if he should have any additional concerns. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at [redacted] Ext. [redacted]. Regards, [redacted] Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I've been charged for early disconnection and late payment fees, in which neither has occurred. My bill is always paid on time, and I didn't discontinue my Home Security Service, which Comcast claims on my latest bill dated 11/1/14.Desired Settlement: An Accurate service bill with correct adjustments

Business

Response:

November 19, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: November 6, 2014 Re: [redacted]. [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office November 7, 2014 regarding a dispute concerning an early termination fee. On November 8, 2014 [redacted] was contacted and an explanation concerning their responsibility for any fees, should they decide to terminate services early, has been provided. Investigation of [redacted] account confirmed the early termination fee was added in error when changing her contract period from 3 years to 2 years. An adjustment was applied to her account on November 6, 2014 to reverse the early termination fees. That adjustment will appear on her next billing statement which will be issued on December 1, 2014. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### ext: [redacted]. Regards, Rani M[redacted]Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I live in a[redacted] a[redacted] county maryland zip code 2[redacted], which baltimore city shares the same zip code and comcast wanna tell me they dont offer service in my neighborhood but few blocks from my neighborhood they offer service. And ive seen the xfinity trucks in my neighborhood before. Youd think the would want more buisness. Take my money elsewhere

The customer service provided is awful. Yesterday, I had an issue that required a technician to come out and check a jack. In talking with an agent, I had an appointment scheduled for the following day between 3 – 5. Based on this appointment, I took time off from work. This morning I received a call from the automated system stating that all appointments scheduled in my area had been cancelled because they fixed an outage issue. My issue had nothing to do with the “outage,” and I was not asked if I wanted to cancel my appointment. For Comcast to arbitrarily cancel all appointments without seeing if they related to the “outage” or not speaks volumes to their disregard to the care of their customers.
Since then, I have placed no fewer than 7 different calls to Xfinity (Comcast) to get this issue resolved. One time I was told that the next available appointment is on the 22nd, which is a week away and is totally unacceptable since I didn’t cancel my appointment. Another time, I was able to get the ticket escalated, and was told that a technician would call me by 1:00 pm CST. I called Comcast back at 1:46 pm when I didn’t get the phone call, and was promised, yet again, that a technician would call within the hour. I called around 3:00 pm when I still didn’t hear from anyone, at which time I was transferred after talking to different people, and then hung up on.
If this is the level of customer service that I can expect from Comcast, who does not have any other cable completion in the Nashville area, then I will definitely be cancelling my service and will go with a satellite provider.

Review: I am not receiving the service I am paying for from Comcast. I began having issues with my internet Friday, November29, 2013. I called tech support for my tech issue and was scheduled for a technician to come to my home on Monday, December 2, 2013. The technician did now have the proper equipment on his truck when he arrived to my home. the technician stated that he would bring the new modem I needed back to my home at the end of his day. This never happen which caused me to miss another day of work due to internet speeds not at what I pay for monthly. I use my internet to work from home and with this issue I have missed 3 days of work (Friday, Sunday, and Monday November 29 - December 2) so far. I begin calling in to tech support to speak with a supervisor for better assistance. I spent over 2 hours calling in to continued to be hung up on by the automated system as well as 2 Supervisors [redacted] and [redacted]. I called back December 3, Tuesday and was hung up on by 2 advisors when I asked to speak to a supervisor. Finally I did get to a supervisor (advisor said her name was [redacted] but supervisor said her name was [redacted]). [redacted] did listen to my complaint and then transferred me back to an advisor without any notice that this was being done. [redacted], the advisor I finally spoke with has been the most helpful. He provided me with a service location where I have to go pick up a new modem to see if this resolves my flucuating speeds issue. I am having to drive across town to retrieve this equipment when the technician that was at my home on Monday should have had this equipment on his truck. Since moving to [redacted] in May 2013, this is the 2nd bad experience I have had with Comcast Technicians. The installation in May the technician spent 6 hours on the phone with his personal cell phone provider and attempted to drag my friend and myself into his personal issue. the technician in May went as far to physically stop me from leaving my home (with another adult staying in the home) so that I was not able to go get my 5yr old son food to eat because I would not speak to his personal cell phone provider about updating his personal phone. Placing your Technician ahead of my child is something that should have never been an issue or something that should NEVER take place!!! Needless to say the technician had to return on Sunday, Mother's day to complete the installation because he was not able to work on Saturday due to issue with his cell phone provider. Not the way any mother wants to spend her day!!!Desired Settlement: I first need for my service to be stable without varying internet speeds, second I need to be adequate compensated for all the issues of the horrible customer service I have received. I have missed 3 days of work, had to drive across town to retrieve new equipment that should have been brought to my home, and I have been treated with the worst customer service I have ever experienced in my life!!!!! The disconnecting while I am in middle sentence from both advisors and supervisors is completely unacceptable!!!!!

Business

Response:

December 16, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: December 4, 2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by **. [redacted], received in our office on December 3, 2013 regarding technical difficulties with her service.

I spoke with **. [redacted] on December 5, 2013 and confirmed the service related issues she experienced are no longer an issue. The internet speed issue was resolved on December 3, 2013 when **. [redacted] replaced the modem at a local service center. I also informed **. [redacted] that a credit was applied to her account on December 5, 2013 for the loss of service she experienced and the delay to resolve this matter. The credit will appear on her next billing statement, which will be issued on December 5, 2013.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.

Regards,

**. [redacted]

Executive Customer Relations Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Comcast mistakenly disconnected my service (from the drop at the street pole) two times in 9 months. On the first occasion, in Dec 2014, my service was not re-connected until after 3 missed appointments & 2.5 weeks had passed. The second occurrence, in September 2015, was restored in a relatively quicker 3 days time, but with two missed appointments. Crediting per day for the missed service time & wasted mornings doesn't begin to cover the aggravation of having no phone/internet. And for it to be technician error in both instances makes it all the more irritating. To top it off, I can't speak to a local (or even regional) service center to get my technical issues resolved. I was stuck dealing with an overseas call center with no connection to the service side of my local Comcast. With a repeat occurrence like this I really should have been given the opportunity to speak to the local service manager. If they want to remain so disconnected from their customers, it should come as no surprise to them when their customers choose to disconnect from Comcast.