Community Career Training Institute

Dear Mr [redacted] In response to the concerns you expressed to the Revdex.com, we can confirm that we have researched this matter and would like to take this opportunity to respond accordingly: In regards to the credit inquiries referenced in your letter, we have confirmed that they were generated as a result of Marlette Funding’s marketing activities on behalf of Cross River Bank Certain marketing methods involve identifying potential customers based partly on information contained in their credit report These credit inquiries do not impact your credit scorePer your request, you have been removed from our future marketing activityIt is my hope that this letter fully resolves your concerns However, if you have further questions, please feel free to contact me [redacted] Operations Manager [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Sounds like they are going to hide behind the excuse of "it takes a while" They are a bunch of people just trying to fleece people out of money I hope I NEVER receive anything from them again I am going to let everyone I know not to respond to their literature I will trash them all over this area I have nothing but HATE in my heart for them If I heard tomorrow that they went out of business, I would cheer I wish them nothing but bad to happen to them Revdex.com Delaware thank you for your assistance in this matter I don't think there is anything else you can do.?

Dear [redacted] , Thanks for taking the time to share your concerns and allowing me to respond! The concept of pre-approval for a Best Egg loan is predicated on information we obtain from the credit bureaus based on our credit criteria One specific criteria is the absence of current delinquency We have validated that your prescreened offers were initiated prior to the delinquency on your credit report The pre-approved offers that you received outline that we offer fixed annual percentage rates up to 29.99% and the offer is subject to verification of your credit bureau information and your ability to meet the pre-established criteria I apologize that we were unable to make you an offer at this time As we discussed, you have been added to our “do not solicit” file and will be removed from any future campaigns that have not already been initiated Please rest assured that your credit rating has not been impacted as a result of your application as we only facilitated a “soft pull” Please feel free to contact me directly with any additional questions or concerns Thank you!

Dear [redacted] ,Thank you for taking the time to speak to me! Based on our discussion, you now have an email copy of your individual loan details and customer service contactinformation as well as a verbal confirmation of both from myself directly Thank for choosing Best Egg loans! Please feel free to contact me directly if you have any further questions

Dear Mr***,Thank you for sharing your concerns and allowing me to respond! Based on our records we received an application from you on 8/9/through our online affiliate Credit Karma Please note that as a result of your application your credit rating was not impacted as we only facilitated a “soft pull” If you do not recall this application or wish to discuss further, please contact me directly with the information I left on your voicemail! Thank you!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me A supervisor from Marlette Funding who funded the loan granted to me and serviced by Best Egg called me recently An apology was made by the supervisor that in fact it was Best Egg's error to automatically deduct the entire monthly amount of $from my checking account for the December payment, and further agreed that I never authorized such withdrawal To make things right, I did receive a full refund of the $promptly thereafter In additiion, due to the error, I received a letter directed to my bank that the NSF checks incurred were not my fault Also, as an apology, the supervisor at Marlette Funding sent me a $VISA gift card I am very pleased with the results, and was assured that this would not happen again I thank the Revdex.com and Marlette Funding on behalf of Best Egg for all of your assistance This Complaint is now resolvedRegards, [redacted]

Dear Mrs [redacted] Thank you for sharing your concerns We are continually enhancing our website to include more up to date information on application status' The loan in question has reached a funded status As a policy, we are not permitted to release application information unless we receive prior approval from the applicant (I agree the information you were seeking was not private) I apologize for any inconvenience/frustration we may have caused If you have any further questions, please don't hesitate to reach out

Dear [redacted] ***, Thank you for taking the time to speak to me and allowing me to respond to your concerns As discussed, you applied for a Best Egg loan with one of our origination agents on 4/2/ Please rest assured that there was no impact to your credit rating as a result of your application as we only facilitated a soft credit inquiry Please feel free to contact me directly with any additional questions or concerns Thank you!

Dear [redacted] , Thank you for taking the time to share your concerns and allowing me to respond! I apologize for any miscommunication that you received in regards to your overpayment refund and can assure that we have researched and will provide the appropriate feedback I am happy to hear you received your refund check and this has now been resolved Please feel free to contact me directly with any additional questions or concerns and thank you for leaving a positive review!

Dear [redacted] , Thank you for taking the time to share your concerns and allowing me to respond! I apologize that you are having issues making your monthly payment As you discussed with our servicer SST, you can make a one-time payment online at accountinfo.com, over the phone with no fee with one of our customer service representatives or mail a payment to our payment address ( [redacted] ***) You can make a one-time payment using your debit card, checking account, Western Union or Money Gram Please feel free to contact us at [redacted] to assist with setting up your payments Thank you!

Dear [redacted] ***, Thank you for taking the time to speak to me and allowing me to respond to your concerns! As discussed, I apologize that you had a less than stellar customer experience Please rest assured that your account has been paid in full and the automatic payment from your checking account has been cancelled Per your request, I have sent written confirmation of the above details to the address on file Please feel free to contact me directly with any additional questions or concernsThank you!

Dear [redacted] , Thank you for taking the time to speak to me and allowing me to respond to your concerns! As discussed, the transaction history on your account confirms that your payments have been drafted and received on the first of each month since 12/1/15, per your request I apologize that you were having issues getting through to Customer Service through our IVR and can assure you that we are looking into it Please feel free to contact me directly with any additional questions or concerns Thank you

Mrs [redacted] Let me begin by offering our condolences for your loss and apologizing for the service experience you received We are reviewing the phone call and will take the appropriate action I have confirmed we processed the payment refund and removed this loan from automatic payments at your request No further payments will be drafted If you have any questions or if we can be of any further assistance, please don't hesitate to reach out

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me provided that the company follows through with the rescission Had Best Egg's customer service been attentive the first time I called, this situation likely could have been avoided Regards,

Dear [redacted] ***, Thank you for taking the time to speak to me and allowing me to respond to your concerns! As discussed, you can log into accountinfo.com to change your bank account information I apologize that you were having a hard time contacting us and would like to assure you the IVR issue has now been resolved I apologize for any inconvenience this may have caused Please feel free to contact me directly with any additional questions or concerns Thank you!

Dear [redacted] Thank you for taking the time to reach out and allowing me to respond to your concerns! According to our records, you were sent a refund check in the amount of the Origination Fee on 6/26/in the amount of $ Your account has been updated to reflect the rescission I have tried to contact you verbally to discuss with no success, please feel free to contact us directly with any additional questions or concerns I apologize for any inconvenience this may have caused Thank you!

Dear [redacted] , Thank you for taking the time to share your concerns and allowing me to respond! Per your request, you have been added to our “Do Not Solicit” file You may receive additional solicitations for up to days due to us initiating print at our mail vendor a month in advance but please rest assured that you will be removed from any future campaigns that have not previously been initiated The checks to your credit file are a result of prescreening efforts and have no impact to your credit rating By being added to our “Do Not Solicit” file these checks will cease as well I apologize for any inconvenience this may have caused Please feel free to contact me directly with the information on your voicemail if you have any additional questions or concerns Thank you!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] Thank you for taking the time to speak to me and allowing me to respond to your concerns! As discussed, per your request, you have been added to our “Do Not Solicit” file You may receive additional solicitations for up to days due to us initiating print at our mail vendor a month in advance Thank you for checking your rates with Best Egg, I apologize we were unable to present you with an offer at this time Please rest assured that your credit rating was not impacted as a result of your application as we only facilitated a soft inquiry Please feel free to contact me directly with any additional questions or concerns Thank you!

Mr***- Thank you for taking the time to speak with me As discussed, we received your application through Lending Tree on 5/30/ We were unable to approve the application due to a SSN mismatch and subsequent lack of credit bureau Please visit us at www.mybestegg.com if you are interested in reapplying or learning more about our companyThanks!