Community Career Training Institute

Dear [redacted],Thank you for taking the time to speak to me!  As discussed,
you were added to our “do not solicit” file on 9/23/2015 per your request
received by [redacted]. As he stated in his email response to you, there is
potential that you could receive additional mail pieces as a...

result of our mail
being initiated at our print vendor prior to receiving your request. You will
not receive any additional mail pieces from any future
campaign.    I apologize for any inconvenience this has
caused.  Please feel free to contact me directly with any additional
questions or concerns.  Thank you!

Dear [redacted],Thank you for reaching out to share your concerns.  I apologize for any inconvenience we may have caused.  At your request, I have placed your information on our "do not solicit" file so you will not be included in future mailings.  We are partnered...

with Credit Karma to provide an avenue for customers to apply for our loans.  The advertisement does constitute a pre-approved offer.  Lastly, I would like to assure you, this did not impact your credit rating as we only facilitated a "soft" inquiry.  Again, I apologize for any inconvenience this may have caused.  I have tried to reach you and left two messages with my contact information.  Please feel free to contact me if I can be of any further assistance.

Dear [redacted], Thank you for taking the time to speak to me and allowing me to respond to your concerns!  As discussed, the checks have been applied and backdated appropriately to ensure no additional daily interest was applied.  Your overpayment refund check will be sent to you by mail...

to the address on file and should be received within the next 7-10 days.  Please allow adequate timeframes for the credit reporting agencies to update your loan status to reflect the paid in full status.  I apologize for any inconvenience this may have caused.  Please feel free to contact me directly with any additional questions or concerns!  Thank you!

Dear Mr. [redacted],Thank you for taking the time to speak to me and allowing me
to respond to your concerns!  As
discussed, one of our Fraud Investigators sent you a letter with the details of
the fraudulent application.  Per your
request, I will send you an additional letter confirming...

our conversation and
the details of the application.  I
sincerely apologize for the experience you are going through after being a
victim of identity theft.  We are more
than happy to assist you in any way that we can.  Please feel free to contact me directly with
any additional questions or concerns. 
Thank you!

Dear[redacted],
Thank you for taking the time to share your concerns and allowing me to respond!  I apologize for any miscommunication that you received in regards to your overpayment refund and can assure that we have researched and will provide the appropriate feedback.  I am happy to...

hear you received your refund check and this has now been resolved.  Please feel free to contact me directly with any additional questions or concerns and thank you for leaving a positive review!

Mr. [redacted]-I apologize for any inconvenience we may have caused.  It is our policy to remove your name from our mailing list upon request.  We are researching our recorded calls to provide feedback to any agents you spoke with.  I have personally placed your information in our "do not...

solicit" file.  Please let us know if there anything further we can assist you with.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards, [redacted]

Revdex.com:
I appreciate your help very much....

After the gentlemen from corporate got involved I am very satisfied with the way things were handled and feel much more at peace with what occured. He was very thorough and handled my complaint with the utmost respect and care. Please close this case and I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

Dear [redacted], We have researched the concerns expressed in your complaint and have concluded since we are unable to determine whether or not the true consumer actually applied for a loan, a decision has been made to remove the inquiry from Delores Thomas’s credit report and the application...

has been cancelled per your request.  Please feel free to contact us directly with any additional questions or concerns.  Thank you!

Dear [redacted],Thank you for taking the time to speak to me and allowing me
to respond to your concerns!  As discussed,
your account balance has been updated to reflect $0.  I have sent you a copy of the Paid in Full
letter to the email address on file that you confirmed.  The...

credit bureaus will also be updated
accordingly to reflect the pay off. 
Please feel free to contact me directly with any additional questions or
concerns.  Thank you!

Dear Mr. [redacted],Thank you for taking the time to speak to me and allowing me to address your concerns!  As discussed during our conversation, the request to no longer be contacted was made on 8/14and was completed that day.  I apologize for any confusion there was based on...

information provided by the agent at that time.  You have been added to our “Do Not Solicit List”.  Thank you again for your application!  If you have any further questions, please feel free to reach out.

Thank you for taking the time to reach out to us. We can confirm we have researched your concerns. A letter containing our response is being mailed to your address today.

Dear [redacted], Thank you for taking the time to speak to me and allowing me to respond to your concerns!  As discussed, you can log into accountinfo.com to change your bank account information.  I apologize that you were having a hard time contacting us and would like to assure you the...

IVR issue has now been resolved.  I apologize for any inconvenience this may have caused.  Please feel free to contact me directly with any additional questions or concerns.  Thank you!

Dear [redacted]Thank you for taking the time to share your concerns and allowing me to respond.  Best Egg's corporate office will be contacting you to address the concerns outlined in your Revdex.com complaint verbally.  We appreciate your patience while we researched your concerns outlined...

below and apologize for the negative customer experience.  Please know that Best Egg takes Customer satisfaction very seriously. I apologize for any inconvenience this may have caused and we look forward to speaking with you soon. Thank you,

Dear [redacted] Thank you for taking the time to reach out and allowing me to respond to your concerns!  Per your request, you have been added to our “do not solicit” file.  You may receive additional solicitations for up to 60 days following your request due to us initiating mail at...

our print vendor a month in advance.  I can assure you that you will be removed from any future campaigns that have not already been initiated.  I apologize for any inconvenience this may have caused.  The phone number that you called that prompted you for your social security number was not Best Egg, you contacted the consumer reporting agencies at 1-888-567-8688.  By providing the consumer reporting agencies with your personal information you will be removed from prescreened offers of credit from this and other companies.   Please feel free to reach out to us directly if you have any additional questions or concerns.  Thank you!

Dear [redacted], Thank you for taking the time to share your concerns and allowing me to respond!  Per your request, you have been added to our “Do Not Solicit” file.  You may receive additional solicitations for up to 60 days due to us initiating print at our mail vendor a month in...

advance but please rest assured that you will be removed from any future campaigns that have not previously been initiated.  The checks to your credit file are a result of prescreening efforts and have no impact to your credit rating.  By being added to our “Do Not Solicit” file these checks will cease as well.  I apologize for any inconvenience this may have caused.  Please feel free to contact me directly with the information on your voicemail if you have any additional questions or concerns.  Thank you!

Dear [redacted], Thank you for taking the time to share your concerns and allowing me to respond!  I have had the opportunity to research this matter and would to respond accordingly.  I apologize for any miscommunication that you have received regarding your Jet Blue...

points.  We have confirmed that you will be receiving 30,000 Jet Blue points that will be available on your Jet Blue account within the next 10-12 days.  I apologize for any inconvenience this may have caused.  If you have any questions or concerns please feel free to contact me directly with the contact information I left on your voicemail.  Thank you!

Dear Customer-Thank you for sharing your concerns and giving me an opportunity to respond.  I can understand it seems odd to receive and offer and eventually have a loan application declined.  We sent you a letter with the reason for the decision, primarily due to the number of recent...

credit inquiries.  I'm showing 9 inquiries for credit over the past month which do not include any from Best Egg (soft inquiries).  Additionally, I have requested the call recordings for your interactions with Best Egg.  I will review and provide feedback as applicable to the agent you spoke with.  I do apologize if you felt your treatment was less than stellar.  I left you a voicemail with my direct line should you have any further questions.  Please call if I can be of any further assistance.

Dear [redacted], Thank you for taking the time to speak to me and allowing me to respond to your concerns!  As discussed, the transaction history on your account confirms that your payments have been drafted and received on the first of each month since 12/1/15, per your request.  I...

apologize that you were having issues getting through to Customer Service through our IVR and can assure you that we are looking into it.  Please feel free to contact me directly with any additional questions or concerns.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did in fact discuss with My Best Egg what the company considered to be inconsistencies in loan documentation, at which point the My Best Egg representative informed me he would call my employer for verification (since these items were from documents created by my employer).  My employer has informed me they are in the process of responding to My Best Egg for clarification.  From the discussion with My Best Egg, I don't believe these are in fact inconsistencies, and a discussion with the employer should be satisfactory to clarify any outstanding questions the company has with the loan documentation.  My Best Egg simply needs to give my employer ample time to reply. Further, I still hold to my original complaint.  I received an email from My Best Egg, indicating to me that, "We are sending you your funds, and you can expect to see them in your bank account in 1-3 business days."  I should not be punished simply because I did, in fact, expect these funds, which were promised me in writing in the form of an email from My Best Egg.  Therefore, the current outcome is not satisfactory as a resolution, and I still seek the full funding of the outstanding loan amount, as originally promised by My Best Egg.
Regards,