Community Career Training Institute

Dear *** ***, Thank you for taking the time to reach out and allowing me to respond to your concerns! According to our records, we received a Best Egg personal loan application in your name on 2/3/through our online marketing affiliate Credit Karma requesting $10,000. We
regret that we were unable to extend an offer at that time for the following reason(s): Too many inquiries in the last days Please rest assured that there was no negative impact to your credit rating as a result of the application as we only facilitated a soft credit inquiryIf you did not check your rates for a personal loan through Credit Karma on that date, please feel free to contact us directly at *** We have tried to contact you several times to discuss with no success. Please contact us at your earliest convenience if you have any additional questions or concerns. Thank you!

Mr***-Thank you for sharing your concerns I apologize for any inconvenience we may have caused you My attempt to reach you was solely to discuss this complaint and to inform you that we have removed you from our calling list I hope we are able to do business with you in
the future

Dear *** *** Thank you for taking the time to share your concerns and allowing me to respond! I apologize that you felt mislead during the application process. As a courtesy, we have requested the hard credit inquiry be removed from your credit report. Please allow the
consumer reporting agencies adequate time to update your consumer report to reflect this inquiry removal. Please feel free to contact us directly if you have any additional questions or concerns Thank you!

Dear *** *** Thank you for taking the time to share your concerns and allowing me to respond! According to our records, an application was received in your name through our online marketing affiliate Lending Tree for a Best Egg personal loan in your name on May 10, 2016, in the amount of
$15,000. Please rest assured that as a result of your application there was no impact to your credit rating as only a soft credit inquiry was facilitated. Per your request, you have been added to our “do not solicit” file. You may receive additional solicitations for up to days due to us initiating mail at our print vendor a month in advance. I can assure you that you will be removed from any future campaigns that have not already been initiated. I apologize for any inconvenience this may have caused. Please free to contact me directly using the information I left on your voicemail if you have any additional questions or concerns. Thank you!

Dear *** ***,Thank you for taking the time to share your concerns and giving me an opportunity to respond I would like to start by thanking you for applying with Best Egg! We have established criteria used to meet loan eligibility requirements, one of which is the absence of
current delinquency We mailed a letter explaining this decision on Monday 7/ If you didn't receive it or need another copy, please let us know The letter also gives directions on how to obtain a free copy of your Experian credit report where you can also dispute inaccurate information Lastly, we send mail to our print vendor a month in advance Often, customers are scheduled to receive multiple offers in any given month which resulted in your receiving an additional offer after this loan request was declined I apologize for any inconvenience this may have caused Please reach out if there is anything else we can assist you with

Dear *** ***Thank you for taking the time to speak to me and allowing me to respond to your concerns! As discussed, we will be making an adjustment to your account as a result of the misunderstanding in regards to the origination fee. I apologize for any
inconvenience this may have caused and would like to assure you that the agent is being addressed as a result. Please feel free to reach out to me directly with any additional questions or concerns!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Best Egg contacted me as soon as they received the complaint and addressed all of my concerns. I now have complete access to my account and a contact in the event anything else arises. Well done Best Egg. Hopefully my concerns will allow their service to improve moving forward with their automatic system
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The loan was for 30,which was not funded in full
Regards,

Dear *** ***, Thank you for taking the time to speak to me and allowing me to respond to your concerns! I apologize that we were not able to present you with a loan offer that fits your current financial needs Many factors are considered when determining the appropriate rate of
interest for each loan. These factors include a review of your credit history, key financial ratios and information that was provided on your application such as income and employment As discussed, your application has been cancelled and you have been added to our “do not solicit” file. You may receive additional solicitations for up to days due to us initiating mail at our print vendor a month in advanceI apologize for any inconvenience this may have caused. Please rest assured that we do not sell your personal information and that your credit rating has not been impacted as we only facilitated a “soft pull”. Please feel free to contact me directly with any additional questions or concerns. Thank you!

Thank you for taking the time to speak with meIt was a pleasure to talk to you and to resolve your concernsPlease don't hesitate to reach out in the future if you need additional assistance!

Dear *** ***, Thank you for taking the time to speak to me and allowing me to respond to your concerns! As discussed, the reason your application was declined was due to one or more accounts are being administered by a credit counseling service I apologize for any inconvenience
this as caused and that you were not provided this information previously. I can assure you that Best Egg takes customer satisfaction very seriously. As discussed, please feel free to contact me directly with any additional questions or concerns you may have. Thank you!

Dear *** *** Thank you for taking the time to reach out to share your concerns! I have researched your concerns, and would like to take this opportunity to respond accordingly. According to our records we received an application that was submitted through our online marketing
affiliate Credit Karma for a Best Egg personal loan in your name on June 16, in the amount of $35, Prior to accepting the loan offer of $30,you were presented with the following statement on our website: I understand that my application is subject to final verification of my identity, information submitted in my application and credit information. Unfortunately, we were unable to verify the employment listed on your application. I apologize for any inconvenience this may have caused. Please feel free to contact me directly if you would like to discuss your individual application using the contact information I left on your voicemail. Thank you!

Dear *** ***, Thank you for taking the time to share and allowing me to respond! You are correct, we bill you based on the total amount financed of $30,000. The details of your loan are outlined in your Loan Agreement and Truth in Lending Disclosure Statement that was presented to
you prior to your loan acceptance. You can also view a copy of your Truth in Lending Disclosure Statement on your account dashboard online. Included in your Truth in Lending Disclosure Statement you can see the itemization of the amount financed that clearly discloses the amount of your loan, origination fee and the amount given to you directly. The origination fee is based on the percentage of amount borrowed. The origination fee is fully earned at the time the loan is made and is non-refundable as disclosed on our website. Prior to accepting our loan offer you verified and clicked the checkmarks indicating that you have read The Truth in Lending Disclosure Statement, Loan Agreement, Credit Score Notice, and Verification and Credit Report Notice and provided an electronic signature on the Loan Agreement. Unfortunately, we cannot adjust your loan balance. I would be more than happy to discuss your loan terms with you at your earliest convenience, please feel free to contact me directly using the information I left on your voicemail. Thank you!

Dear *** ***,Thank you for taking the time to speak to me! As discussed, you have been added to our “do
not solicit file”, you may continue to receive solicitations for up to days
as a result of our mail being initiated at our print vendor a month in
advance. I apologize for
any
inconvenience this may have caused. If
you do not wish to receive prescreened offers of credit from our company or
other companies, you can call the consumer reporting agencies toll-free at
*** to opt-out. Please feel
free to contact me directly with any additional questions or concerns. Thank you!

Dear *** ***,Thank you for taking the time to speak to me! As discussed, *** dialed your phone number in error in an effort to contact her current landlord. I’m glad that we could clear matters up. Thank you so much!

Dear Mrand Mrs***, Thank you for taking the time to speak to me and allowing me to respond to your concerns! As discussed, thank you for confirming that you received the wire payment on 3/11/in the amount of $955.56. I apologize for the inconvenience that was caused due
to your payment date not being adjusted correctly. I can assure you that this matter is being researched and will be addressed appropriately. Please feel free to contact me directly with any additional questions or concerns. Thank you!

Dear *** ***-Thank you for sharing your concerns and giving me an opportunity to respond I would like to start by apologizing for any inconvenience we may have caused Your application was received on 6/and was unfortunately declined I trust you received
correspondence from us explaining that decision Your information was in fact added to our "do not solicit" file Our agent should have communicated that we send mail to print a month in advance This is the reason you received an additional two offers which I'm sure would not have alarmed you if we had set the proper expectations initially Again, I apologize for the inconvenience I have also requested all recorded calls from your interactions with our agents I will review each and provide the appropriate feedback to the agent/supervisor as applicable Please reach out if I can be of any further assistance.Thanks

Dear *** ***, Best Egg has investigated this matter thoroughly and the results remain consistent with our original complaint response. As a courtesy, due to your confusion regarding the matter we have requested that the hard inquiry be removed from your consumer credit report. Please allow adequate time for the consumer reporting agencies to update their records. I apologize for any inconvenience this may have caused. Thank you!

Dear *** ***,Thank you for taking the time to speak to me today! As discussed, your payment of $35,was
received today (10/19/2015) by SST. The
payment is scheduled to post to your account tonight and you will receive a
letter confirming that the balance is paid in full.
I apologize for any inconvenience this may
have caused. Thank you for choosing Best
Egg! Please feel free to contact me
directly with any additional questions or concerns