Community Career Training Institute

Mr [redacted] Thank you for sharing your concerns We did receive the documentation you provided, however, we were unable to verify we were speaking with the correct applicant Due to this, the applicant could not move forward in the process I have attempted to contact you several times without success Please reach out directly if you have any questions or would like to discuss this further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear [redacted] ,Thank you for reaching out to share your concerns! Per your request, I have personally added you to our “do not solicit” fileThere is potential that you could receive additional mail pieces for up to days due to mail being previously initiated at our print vendor I apologize for any inconvenience this may have caused Please feel free to reach out if we can be of additional service!

Dear [redacted] ,Thank you for taking the time to speak to me! As discussed, you were added to our “do not solicit” file on 9/23/per your request received by [redacted] ***As he stated in his email response to you, there is potential that you could receive additional mail pieces as a result of our mail being initiated at our print vendor prior to receiving your requestYou will not receive any additional mail pieces from any future campaign I apologize for any inconvenience this has caused Please feel free to contact me directly with any additional questions or concerns Thank you!

Dear [redacted] Thank you taking the time to speak to me and allowing me to respond to your concerns! As discussed, you have been removed from automatic payment withdrawals and you will now receive monthly statements per your requestI apologize that you feel that you selected the wrong offer when accepting the loan offer online Unfortunately, I am unable to change the loan terms that you agreed to and that were presented in your Truth in Lending Disclosure Statement and your Loan Agreement Please feel free to contact me directly if you have any further questions or concerns Thank you!

Dear Mr***,Thank you for sharing your concerns and giving me the opportunity to respond I apologize for any confusion you felt during your loan application process Please note that we pride ourselves on transparency and want all customers to be candidly aware of the loan terms being offered to them I have cancelled your application per your request Please feel free to contact me at your earliest convenience, I have made several attempts to contact you to discuss this matter

Dear [redacted] Thank you for taking the time to speak to me and allowing me to respond to your concerns! As discussed, you were added to our “do not solicit” file on 4/4/per your request You may receive additional solicitations for up to days following that date due to us initiating print at our mail vendor a month in advance I can assure you that you will be removed from any future campaigns that have not previously been initiatedThe phone number to opt out of prescreen offers that you contacted ( [redacted] ) was the consumer reporting agencies opt out service that allows you to opt out of prescreen offers of credit from not only Best Egg but other companies as well I apologize for any inconvenience this may have caused Please feel free to contact me directly with any additional questions or concerns Thank you!

Mrs***,Thank you for sharing your concern and giving me an opportunity to respond Our underwriting process does not take into account the sex of the applicant Each credit decision is based on the information provided in the application and a review of the applicant's credit history At Best Egg we offer individual personal loans, thus our credit underwriting primarily relies on individual income The individual income you listed on your application is $10,which is insufficient based on our review and materially lower than the income listed on the subsequent application I attempted to reach you via the phone numbers provided on your application, however, they are not valid Please reach out with any further questions.Thanks

Dear [redacted] ***, Thank you for taking the time to share your concerns and allowing me to respond! Based on our records you applied for a loan in the amount of $20,on 3/29/ Unfortunately, we were unable to offer you the loan amount that you requested but we were able to present you with alternative offers The adverse action letter you referred to in your complaint was not a decline letter but a letter explaining the reasoning for our decision as to why we were unable to offer you the full loan amount you requested of $20,at the time of your application I can assure you that we are not running your credit without your consent and that as a result of your application your credit rating was not impacted as we only facilitated a soft credit inquiry I apologize that you had a less than stellar customer experience I would be more than happy to discuss your individual application at your earliest convenience, my contact information is located on your voicemail Thank you!

Dear [redacted] Thank you for taking the time to speak to me and allowing me to respond to your concerns! I apologize that we were unable to present you with an offer at this time The concept of pre-approval for a Best Egg loan is predicated on information we obtain from the credit bureaus and our credit criteriaOnce you apply, we make credit decisions based on your credit history and the information provided in the loan application such as income, employment and other key financial ratios Please rest assured that your credit rating has not been impacted as a result of your application as we only facilitated a “soft pull” Based on our research, your application was declined due to the following reason: The income is insufficient to manage the current non-mortgage debts As discussed, we do not have a minimum FICO requirement of 800+ to obtain a personal loan with Best Egg I apologize for any inconvenience this has caused Please free to reach out to us with any additional questions or concerns Thank you!

Dear [redacted] , Thank you for taking the time to speak to me! Thank you for confirming that you received the refund check in the amount previously discussed I apologize that the processing time took longer than anticipated As discussed, I will give you call again tomorrow to discuss the specifics Thank you!

Mr [redacted] - We regret you are dissatisfied with our resolution As discussed, we were unable to verify the authenticity of the documents you provided to validate the information in your application Upon final loan review, a number of inconsistencies were identified and flagged We discussed these in detail with you We are unable to accommodate a detailed investigation with your employer The loan was ultimately declined and given the loan application date in early January, we are well outside of the time frame to give any further consideration to this matter

Dear [redacted] , Thank you for reaching out and allowing me to respond to your concerns! I apologize that the solicitation you received included the suffix Jr We partner with Experian to help us identify customers we would like to market too based on specific credit criteria Experian provided us with the suffix that was included in the marketing solicitation you received I would encourage you to reach out to them in order to remediate Unfortunately, we cannot contact them on your behalf to initiate an investigation as to why they have Jr associated with your contact information You can contact Experian via phone at 1-888-397-or by mailing PO Box Allen, TX I apologize for any inconvenience this has caused Based on our records you previously requested to be added to our “do not solicit” file You may receive additional solicitations for up to days due to us initiating print at our mail vendor a month in advance but I can assure you that you will not be included in any future campaigns I have tried to contact you several times to discuss with no success, please feel free to contact me directly using the information I left on your voicemail if you have any additional questions or concerns Thank you!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***, Thank you for taking the time to share your concerns and allowing me to respond! I apologize that you felt misled during the verifications process. I can assure you we will provide the necessary feedback to the agents involved in the interaction.
Unfortunately, we are not able to reconsider the current application on file as we were unable to verify the gross annual income listed on the application. If you wish to reapply you can go to www.bestegg.com and submit another application that lists your verifiable gross annual income. Please feel free to contact us directly if you have any questions or concerns at *** Thank you!

Dear Customer-Thank you for sharing your concerns and giving me an opportunity to respond I apologize for any inconvenience our offers have caused I have added you to our "do not solicit" file which will ensure you no longer receive pre-screened offers of credit from Best Egg
Thanks!

Dear *** ***,Please accept my sincere apology for any inconvenience this may have caused It is our policy to immediately cease mailings upon request I have personally added your information to our "do not solicit" file Please reach out if we can be any further assistance

Dear *** ***, We have researched this matter and have responded accordingly. A letter explanation was mailed to you today. We consider this matter resolved. Thank you!

Dear *** *** Thank you for taking the time to speak to me and allowing me to respond to your concerns! As discussed, I sincerely apologize for the poor interaction and customer experience that you received. Please rest assured that your feedback is very important to us and we
will handle it accordingly with the agents and supervisors involved. Please feel free to contact me directly with any additional questions or concerns! Again, thank you for taking the time to speak to me and we look forward to working with you in the future!