Conn's Home Plus

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I am not satisfied with the resolution, when we requested for a tech to come to my house to look at the furniture, we requested for them to come when an adult was presentThere was no adult present there was only teenage girls in the home at the timeThey did not know the extend of the severity and the comcren we had regarding the furnitureSecond why would I want the same furniture to be just swaped out I want something different, I DO NOT want to go through this situation AGAIN!! Exchange it for something elsethat WORKS!!! I do not want the same sofa or love seat it will do the same thing it did beforeExchange it for something different or take it backThe dinning table and chairs have not been brought up at all and there are issues with this product as wellI will take picture or video and will attached it this email once I have them so you could see the crap we got and what they want us to work with...The last severeal respoinses from the company said there was no issue eith the furniture and that it did not meet for an exchange, but finally someone came by and said there is an issue and now they want to exchange the furnitureI kept saying there was something wrong with the furniture You see that there is something wrong....I don't accept the companies offer and dont want to replace the furniture I want something different...Thank you, [redacted]

Thank you for the opportunity to respond to Mr [redacted] ’s complaint Our records show on 11/19/14, Mr [redacted] purchased a Somerton (West Ave) dinette set which consisted of six pieces; (table top, table base, (4) chairs) with a 48-month Furnituregard Plan on all six pieces Mr [redacted] ’s signed invoice indicates at the time of purchase he acknowledged he was provided a copy of the Furnituregard Plan brochure and that he understood the coverage associated with the product Mr [redacted] also signed acknowledging he received a copy of the Conn’s Return and Exchange Policy which states: No Returns or Exchanges on: Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect Mr [redacted] elected to have his dinette set delivered; we show Mr [redacted] signed his delivery receipt acknowledging his dinette set was delivered and received on 11/21/in good order Mr [redacted] ’s signature on his delivery receipt acknowledges he thoroughly inspected his dinette set for damages for an exchange or price concession would not be authorized for damages after the delivery After researching Mr [redacted] ’s complaint we did not find where he has attempted to contact us regarding this matter prior to receiving his complaint We also have no records showing Mr [redacted] has contacted our service department regarding an issue with his dinette set If Mr [redacted] is in need of service he may contact our service department at 1-855-266-to schedule an appointment Although, Mr [redacted] does not qualify for an exchange; Conn’s is willing to continue with any covered repairs under the Terms and Conditions of the Furnituregard Plan If we may be of further assistance, Mr [redacted] may contact our Customer Service at 1-877-358- Kind regards, Jana [redacted]

Thank you for the opportunity to respond to ***’s complaintOur records show on 1/23/14, ** [redacted] purchased a [redacted] 55” [redacted] TV with a 49-month Repair Service Agreement/ Accidental Plan which was financed on Conn’s Credit We reviewed ***’s complaint and found on 5/13/14, he contacted our Service Department stating the screen on his television was cracked which may have been caused by his pet Based on ***’s description regarding the damages, Conn’s approved an exchange on 5/20/under the Terms and Condition of the RSA/ Accidental PlanAs stated in the Terms and Condition of the RSA/ Accidental Plan once a product has been replaced, the obligations shall be fully satisfied Our records show we no longer had the same model ** [redacted] originally purchased therefore; he was approved for an in-store credit to re-select a different television for up to $ which is the original amount he paidWe show on 5/22/14, ** [redacted] re-selected a [redacted] 65” Smart TV on invoice ( [redacted] ) for $and elected to purchase additional coverage for $ totaling $with taxesThe approved credit of $plus tax ($1416.98) was used towards the new television purchase which left a remaining balance of $(the difference in price for the television and warranty) that was financed on a separate account however; ** [redacted] still had a remaining balance on his original account** [redacted] was not charged the $ ($with taxes) because it was originally financed during his initial purchase on 1/23/Our records show ** [redacted] signed a new invoice and contract acknowledging he was aware of the product and charges associated with his purchase At this time we are unable to honor ***’s request; he signed his contract and invoice acknowledging he was aware of the charges and is responsible for both accounts** [redacted] may cancel the insurance on his account by faxing a copy his homeowner’s or renter’s insurance declaration page to [redacted] Although ** [redacted] original warranty coverage has been satisfied he may still cancel the coverage on his new television if he desires ** [redacted] will need to submit his request in writing to [redacted] We have included supporting documents with our response If we may be of further assistance, ** [redacted] may contact Customer Service at [redacted] Kind regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintConn's insists the bed delivered is the same bed I selected in the store; I refuse to believe it is Conn's provided no opportunity to purchase additional support for the mattress or information which would allow me to obtain the support the company believes I needed I purchased the said support from [redacted] Furniture because the representatives at the Conn's store had no items that would provide the said support With the recommended support in place, the mattress offers no support, is pliable and shows no indication it was manufactured by ***I believe a suitable replacement mattress is in order or the need to seek legal counsel regarding this matter will be considered Regards, T [redacted] T [redacted]

Thank you for the opportunity to respond to *** [redacted] ’s additional commentsAs previously stated, Conn's is willing to offer options as resolution of this matter: Keep product and receive a 10% discount off the product cost Return product and pay the 15% restocking fee within the day policy *** [redacted] has already received a check in the amount of $ for delivery delayWe are awaiting a response regarding her decision on the options offeredPlease be mindful that the Return Policy expires on [redacted] If we may be of further assistance, *** [redacted] may contact us directly at [redacted]

Thank you for the opportunity to respond to Mr [redacted] ’s concerns regarding his account According to our records Mr [redacted] signed a 24-month retail installment contract on December 14, This contract included a Tempurpedic (Cloud Supreme) queen mattress, Tempurpedic (Up) queen adjustable base, and a Jackson Furniture set which consisted of three pieces (left sectional, armless sofa, and ottoman) totaling $6, Mr [redacted] ’s signed invoice indicates at the time of purchase he acknowledged he was provided a copy of Conn’s Return and Exchange Policy which states: No Returns/Exchanges on: Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect Mr [redacted] opted to have his items deliveredMr [redacted] signed his delivery ticket and delivery receipt acknowledging all items were delivered and received on December 15, in good order Mr [redacted] ’s signature on his delivery ticket and delivery receipt acknowledges he thoroughly inspected his merchandise for damages and made aware that an exchange or price concession would not be authorized for damages discovered after the delivery Mr [redacted] has not made an attempt to contact our service department regarding the furniture We reviewed Mr [redacted] ’s retail installment contract and found he signed acknowledging he was aware property insurance was added to his account at the time of purchase Mr [redacted] provided a copy of his homeowner’s declaration page and received an insurance credit in the amount of $ Pleases note, an insurance credit will not reduce the minimum monthly payment due Mr [redacted] ’s retail installment contract also provides detailed information regarding each item that was purchased, the prices of each item, the total amount financed, and his monthly payment amount We have included a copy of the signed retail installment contract, payment history and delivery ticket for his records We value Mr [redacted] as a customer and appreciate him bringing his concerns to our attentionIf we may be of further assistance, Mr [redacted] may contact our Customer Service Department at 1-877-358-

Thank you for the opportunity to respond to *** [redacted] ’s additional comments [redacted] was contacted and made aware that her service appointment was re-scheduled for [redacted] between 1:30–3:pmIt is [redacted] ’s responsibility to have an adult present at the time of the schedule service appointmentDuring the service appointment, the serviceman notated that all chairs that was reported damaged were repaired and the sofa was up to manufacturer’s specification; however the loveseat needed to be exchanged Since [redacted] ’s last dispute received on [redacted] ; we submitted her concerns to upper management for further reviewAs a gesture of goodwill, Conn’s has agreed to the following terms: [redacted] may receive an even exchange on all three furniture pieces (sofa, loveseat and wedge) or; [redacted] may receive an exchange under the Terms and Conditions of her FurnitureGard Plan and we will issue an in-store credit to re-select three different furniture piecesHowever; if [redacted] elects to use her FurnitureGard Plan to re-select, the warranty will be considered fulfilled and additional coverage will need to be purchased on her new itemsPlease be mindful this exchange offer will expire on [redacted] ; if an exchange is not initiated by the approved time-frame given the exchange approval will be voided At this time [redacted] ’s chairs does not meet the qualification for an exchange under the Terms and Conditions of the manufacturer’s warrantyIf [redacted] is in need of service on her chairs, she may contact our Service Department at [redacted] [redacted] may contact us directly at [redacted] with her discussion regarding the following options to proceed with the exchange Kind regards, [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I do not accept the Response made by this business to resolve this complaint because I read the promotion letter and it did not list any item in the store as an exclusion from the 10% discount .The Promotion code is listed on both invoices and not honored on the second because of the Price reduction which is unfair tradeI will honor the contract that I have with Conn's but will discontinue to do business with a company that will not honor the advertisement that they send out to the public Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I will never do business with conn:s because I do not trust them because they do not honor their sales prices and I am going to tell everyone I know how I was treated and advised them not to do business with conns I am doing business with another furnture store and they honor the price;s of their munchdise Thank you [redacted]

Revdex.com: This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/20/6:51:PM and assigned ID [redacted] Sent: Monday, April 13, 8:PM To: drteam Subject: RE: Complaint # [redacted] Hi I received today...the issue is now resolvedJ [redacted] Regards,

Thank you for the opportunity to respond to [redacted] ’s dispute We researched [redacted] ’s concerns and found it has been resolved Our records show on Narrow","sans-serif [redacted] , [redacted] ’s [redacted] recliner was returned and a credit of $ [redacted] was processed to his accountWe sincerely apologize to [redacted] for the experience and any inconvenience that has been caused regarding the return of his recliner If we may be of further assistance, [redacted] may contact our Customer Service Department at [redacted] Sincerely, [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I received my replacement washer on Tuesday or Wednesday of last week (5/or 5/6) It is currently working properly with no issuesI am finally satisfied and glad this is over.Thank you 5/8/ Complaint Delivered floor model lied and said it wasn't then lied and said they called and told meAsk for a 20% discount since floor model and they keep saying they will take care of it but it has been weeks and keep avoiding meMade me purchase credit life even though I said I have renter and homeownersStill made me sign and said once I fax policy info they will remove the charge of $I have faxed times and they say they don't have itAt this point I have been over charged by $ Desired Resolution Take off charge of $for insurance that you make people sign that even says on paper that we do not have to buyAnd $credit which is the 20% discount on the stove for giving floor model and lying and then calling me a liar when I said I have not record call on cell phone which is traceable Consumer Business Dialog

Thank you for the opportunity to respond to Mrs [redacted] ’s complaint Our records show on 11/25/24, Mrs [redacted] purchased two Catnapper Danbury recliners which both came with a limited manufacturer’s warranty; no additional coverage was purchased We reviewed Mrs [redacted] ’s service history and found she contacted our service department on four separate occasions regarding her recliners · On 12/11/14- Mrs [redacted] called service stating the handle broke off on one of her recliners (serial number GS#- [redacted] )During inspection the serviceman found a new handle was needed to complete repairsOn 1/14/15, we verified Mrs [redacted] received the handle and was able to self install · On 2/13/15- Mrs [redacted] called service stating the back keeps going down when in reclining positionA service appointment was schedule on 3/2/15; the serviceman was able to render minor repairs by adjusting the rocker base · On 4/3/15- Mrs [redacted] called service stating the handle broke off one on her recliners (serial# GS#- [redacted] )Mrs [redacted] was shipped a new handle and was able to self install to complete repairs · On 4/20/15- Mrs [redacted] called stating the armrest was broken and stitching coming undoneDuring inspection the serviceman found one recliner with a broken arm frame and the other had a bent mechanismAlthough only the mechanism qualifies for repairs under the manufacturer’s T&C’s, as a gesture of goodwill Conn’s has agreed to repair both reclinersOur records show parts have been ordered and Mrs [redacted] is currently scheduled to complete repairs on 6/2/ At this time Mrs [redacted] ’s recliners does not meet the qualifications for an exchange however; we will continue with any repairs that are covered under the Terms and Conditions of the manufacturer’s warranty If we may be of further assistance, Mrs [redacted] may contact Customer Service at 1-877-358- Kind regards, [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’s complaintOur records show on 2/05/13, Mrs [redacted] purchased a [redacted] top load washer with a 24-month Repair Service Agreement PlanWe received Mrs [redacted] ’s complaint and found on 2/5/15, Conn’s approved an exchange on her washer due to the unit was deemed non-repairable We found Mrs [redacted] relocated since the time of purchase and was unable to return the defective washer to process her exchangeAfter further review of Mrs [redacted] ’s concerns, Conn’s agreed to issue a refund in lieu of an exchange for $which is the original amount paid including taxes and allow Mrs [redacted] to dispose of the defective unit at her own discretionOur records show Mrs [redacted] refund was submitted for processing on 2/18/15; we ask to please allow 7-business days to process and receive the refund check We sincerely apologize for any inconvenience Mrs [redacted] experienced during this processIf we may be of further assistance, Mrs [redacted] may contact customer service at 1-877-358-Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to *** [redacted] ’s additional commentsWe sincerely apologize for the delay *** [redacted] has been contacted and delivery was completed on [redacted] Kind regards, [redacted]

Thank you for the opportunity to respond to Mrs ***’s complaintAfter further review and research we show Mrs***’s claim was submitted to UST for review and processing regarding damages to her floor during deliveryWe confirmed with the UST claims department that Mrs***’s claim was settled on 2/5/for $6,418.52; we ask that Mrs [redacted] allow business days to receive her refundWe sincerely apologize for any inconvenience Mrs [redacted] experienced as a result in delay processing her claim If we may be of further assistance, Mrs [redacted] may contact customer service at [redacted] Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to [redacted] ***’s complaint Our records show on [redacted] , [redacted] purchased a [redacted] high efficiency washer and dryer with a (48-month Repair Service Agreement) on both items [redacted] elected to have her washer and dryer delivered; we show [redacted] ***’s delivery was completed on [redacted] We received [redacted] ***’s complaint and found she contacted our service department on three separate occasions regarding her washer dated from [redacted] through [redacted] After researching [redacted] ***’s complaint we found her issue was escalated to upper management and Conn’s has agreed to honor her request and exchange her washer We attempted to contact [redacted] on [redacted] regarding her exchange approval, but we were unsuccessful in our attempt [redacted] may visit her nearest Conn’s location to initiate her exchange We sincerely apologize to [redacted] for the experience and any inconvenience that has been caused If we may be of further assistance, [redacted] may contact Customer Service Department at [redacted] Sincerely, [redacted] 2/15/ Complaint I have called a number of times, every time I call I get a different answer on why I haven't been contacted back or why they don't have a answer for me on why I was charged the amount I was for my productI financed $ 1,for a washer and dryer, was put on a month cash option payment with $interestI bought in May and payed off on December I payed off the washer and dryer in December in the amount of $1,Not realizing I came across my contract and just happen to be happy I had gotten it payed off and looked at it and realized a couple of issuesSo the calling beganI have been getting the run around from them now since I paid it offI get told that they will take care it and send it to their offline help, and to give them 2-days and some will contact me backI wait about 4-days and still nothing so I then again call back and get the same run aroundI have been spoke to very disrespectfully I have been hung up on as well as called a liar to they dont understand why I have not gotten a refund, why I was charged the amount I was to we will definitely get this problem fixed for youI have over payed them and they are aware of the situation and are doing nothing about itI just would like to get the refund that I am owed and to be contacted by some one who can actually help me with my situation Consumer Business Dialog

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I went to the store on June 6th and scheduled to have the rest of my furniture delivered on June 9th, tomorrowI will inform you when the transaction is complete, thank you for your assistance in this matterI believe you made the difference

Thank you for the opportunity to respond to [redacted] complaintAfter further review of [redacted] concerns, Conn’s has agreed to honor his request to return the refrigerator and receive a refund [redacted] will be contacted by Conn’s delivery team to schedule a date to pickup his refrigerator to return to Conn’sOnce we receive [redacted] merchandise we will process the credit to close his account We appreciate [redacted] for bringing this matter to our attention and we sincerely apologize for any inconvenience he experienced If we may be of further assistance, [redacted] may contact customer service at [redacted] Kind regards, [redacted]

Thank you for the opportunity to respond to [redacted] complaint Our records show on11/21/14, [redacted] purchased a [redacted] high efficiency washer and dryer, [redacted] loveseat, and a [redacted] vacuum [redacted] elected to pick up her vacuum from our [redacted] location and elected to have her washer, dryer, and loveseat delivered [redacted] was scheduled for delivery on 11/29/14; however her delivery was not completed due to the products purchased was on back order After researching [redacted] complaint we found there was a lack of communication regarding her scheduled delivery; [redacted] delivery was postponed because the items were not available and delivery could not be completed [redacted] contacted her sales representative; during the conversation [redacted] expressed her dissatisfaction and requested to have her items delivered for the following Sunday [redacted] was informed the delivery could not be completed due to the items still on order; at that time [redacted] requested to cancel her purchase [redacted] invoice was cancelled with a 15% restocking fee for the vacuum she received Our records show on 12/03/a refund check in the amount of $was mailed to [redacted] As a goodwill gesture [redacted] restocking fee of $will be refund in 7-business days We sincerely apologize to [redacted] for the experience and any inconvenience that was caused due to the lack of communication If we may be of further assistance, [redacted] may contact our Customer Service Department at [redacted] Kind regards, [redacted] ***