Conn's Home Plus

Revdex.com:This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on ***/1:26:PM and assigned ID [redacted] .Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [redacted] I was not informed this before the transactionI was told completely something different in the storeFix the situationIt is NOT my fault that I was not made aware of this because I was told differentA contract does NOT disclose that I will have to pay for accountsI went to [redacted] and asked how they do there financing and even they said that wasn't right to treat there customersI will do EVERYTHING I can to show customers my personal account information to show them how you run your businessWebsites, [redacted] , [redacted] , and a [redacted] showing everything and I will make a auto bot that tags everyone in [redacted] , [redacted] , [redacted] and EVERYTHING I can because of yalls lack of information to disclose to customersI will do EVERYTHING in my power to hold this grudge to make it last as long as I can to do what I can and make it publicHow does smashing a television in front of the store to show customers my hatred toward your customer serviceI will do it Regards,

Thank you for the opportunity to respond to [redacted] additional commentsConn’s has agreed to honor [redacted] request to receive a refund in lieu of an exchange under the Terms and Conditions of the FurnitureGard Plan [redacted] will be contacted by Conn’s delivery team to schedule a date to pickup all merchandise (armless chair, wedge, left loveseat, right recliner and television); once we received all item we will process a credit of $to close his account If we may be of further assistance, [redacted] may contact Customer Service at [redacted] Kind regards, Dyeisha W [redacted]

Thank you for the opportunity to respond to Mr [redacted] ’s additional comments Our records show on 3/03/15Mr [redacted] ’s information was submitted to the manufacturer for a repair review for a possible exchange; however the manufacturer rejected the request and advised the dishwasher did not meet the qualifications for an exchange under the terms and conditions of the manufacturer warranty at that time and to proceed with service The requested latch and latch connector was ordered and was installed on 3/25/successfully We attempted to contact Mr [redacted] on 3/30/ to confirm the dishwasher was still working properly but we were unable to reach him at this timeIf Mr [redacted] has any questions regarding the manufacturer’s warranty coverage he would need to contact [redacted] directly at [redacted] If we may be of further assistance, Mr [redacted] may contact our Customer Service Department at [redacted] King regards, Kathryn J***

Thank you for the opportunity to respond to [redacted] complaintOur records show on [redacted] , [redacted] purchased a [redacted] French Door refrigerator with a 48-month Repair Service Agreement Plan We reviewed [redacted] complaint and found he contacted our service department on [redacted] stating his refrigerator was not cooling or freezingOur records show on [redacted] , Conn’s agreed to issue an exchange under the Terms and Conditions of the Repair Service Agreement due to there was a delay receiving the necessary parts to complete repairsWe no longer have the same refrigerator [redacted] originally purchased therefore; he was contacted and made aware that we will issue an in-store credit of $(original amount paid) to re-select another refrigerator that meets his expectations [redacted] may visit his nearest Conn’s location to initiate the exchange We sincerely apologize for any inconvenience [redacted] experienced as a result of the service delay We have also attached a copy of our food loss claim for [redacted] to submit if any food was loss as a result of the refrigerator malfunctioning If we may be of further assistance, MrRolan may contact Customer Service at [redacted] Kind regards, [redacted] 5/15/ Complaint I visited str [redacted] on 4/16/and made a purchase of a washer and dryer set that dayI was asked what day I wanted my merchandise delivered which was 4/19/I was told the service center would call and confirm the delivery for that day hrs in advanceI didn't receive a call that Saturday 4/so I just figured they would call the morning of the delivery since I didn't receive a call on the day beforeI called the store from where I've made the purchase and was told to call the warehouse at [redacted] opt *I spoke with SEVERAL different representatives [redacted] just to name a few was told something different by everyone regarding my appliancesI spoke with [redacted] and *** [redacted] whom I was told was the [redacted] over [redacted] guaranteed my hhusband and myself that he would get our merchandise on the delivery truck for 4/and and we would be the last delivery around 7:30pmBecause we stress to him we needed a later delivery because we work late hoursMy husband left work today at 5pm so he could be here before No one has called us we have called all day only to learn they messed up AGAIN and put our merchandise on a early morning delivery truck and no one is home everyone is at work or schoolI called the [redacted] department again only to be given the run around all over again going into day two of this foolishness and it's 830pm cstAnd I still haven't received my merchandise nor not one phone call from ANYONE regarding this matter Consumer Business Dialog

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I reject it because when I was making the purchase I was told it was eligible and not once was I told it was not and store managers and sale man admitted their.mistake and it was ***e timestimes wrong and times rightIf it was nto eligible why did your customer service and regional manager said he was going to have me sign a new contract and refund the interest I feel like I have been a victim of some type of bait and switch and a victim of fraudI'm not asking for anything more than what Your employees promised But I see it was all lies and words just to keep me from complaining and kept me strung along for weeks with lies I do have the documentation of the transactions that were ***e

Thank you for the opportunity to respond to Mr [redacted] ’s complaintOur records show on 8/10/13, Mr [redacted] purchased a [redacted] IComfort Savant King mattress with a 48-month FurnitureGard Plan and a [redacted] French Door refrigerator with a 48-month Repair Service Agreement Plan We reviewed Mr [redacted] ’s complaint and found he contacted our Service Department on three separate occasions regarding his mattress dated from 7/8/until 4/20/however; one of the service orders was cancelled · On 7/8/14- Mr [redacted] called stating his mattress was sinking on one sideA service appointment was originally scheduled on 7/23/however; Mr [redacted] rescheduled for 8/6/ During inspection the serviceman found the mattress had less than a ½ “body impression which is from everyday use · On 8/14/14- Mr [redacted] called service requesting a second opinion regarding the previous serviceman’s findingsWe attempted to contact Mr [redacted] on 8/18/14, 8/21/and 8/23/to schedule an appointment but were unsuccessful therefore; the service order was cancelled · On 4/20/Mr [redacted] called stating his mattress was sinkingA service appointment was scheduled on 4/29/15; during inspection the serviceman the mattress was shifting and had less than a ½ “body impression on the right side of the unit After further review of the serviceman’s findings and photos provided; it was determined Mr [redacted] ’s mattress does not meet the qualifications for an exchange under the T & C’s of the manufacturer’s warranty or the FurnitureGard PlanAs listed under the T & C’s, the warranty covers body impression that measures ½ “body impression or greater; anything below is considered wear from everyday use In regards to Mr [redacted] ’s concerns regarding his refrigerator our records show on 9/10/13; he was approved for an exchange under the T & C’s of the manufacturer’s warrantyMr [redacted] did not return to the store to re-select before the approved exchange expired on 9/10/ Our records show Mr [redacted] does have a month repair service agreement that is still active until 8/13/ Conn’s will be glad to reimburse Mr [redacted] for any covered repair We ask that Mr [redacted] submit his paid invoice to 409-835-for review We have included a copy of ***’s warranty with our response If we may be of further assistance, Mr [redacted] may contact Customer Service at 1-877-358- Kind regards, Dyeisha [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint There seems to be a never ending lists inflamatory excuses why no one can help usWe have heard a handful during our calls to customer serviceWe never really got any consistentcy in reasoning while being ping ponged between customer service and corprateThis latest responce was completely void of any proposed actionI'm sure no one would ever assume the use of a bed to be so narrow and exactYou should hold a training session on how to use your products before lending your creditWe only spend 8-hours in our bedroom and only lie on our bedEven if there was any misuse or over use- the result should not have only effected one half of the bed after only monthsWe rotated it and the other side had months of the exact same use without the same effect.Credit our debt to you with $or more immediatly or we will consider our ontract and debt with Conns completeThis notice shall serve as a cease and desist notice againts any future communicationsIf no compensation is recieved than no more payments will be made from us to ConnsWe will contiually comunicate our dissatisfaction in all availble public forums to warn all potential customers from doing business with Conns

Thank you for the opportunity to respond to Mrs***s concerns regarding account # [redacted] Mrs***s stated her account should be closed; however, she began receiving collection calls According to our records, Mrs***s faxed over information to cancel the Repair Service Agreements on her contract and paid the account in full The RSA cancelation form had not been processed and the account remained opened We have canceled the RSA agreements for a full credit to the account Mrs***s also had property insurance on the account; however, since the account would have been open less than thirty days, the property insurance would have been canceled as well We are in the process of closing the account for Mrs***s She will receive a close out letter for her records within business days We value Mrs ***s as a customer and sincerely apologize for any inconvenience she has experienced due to this matterThank you,Cheryle S [redacted]

Thank you for the opportunity to respond to [redacted] complaintOur records show on **/12/14, [redacted] purchased a [redacted] mattress with a 48-month FurnitureGard Plan [redacted] signed her invoice and delivery ticket acknowledging she received a copy of Conn’s Return and Exchange Policy and she her mattress in good order on **/18/ We received [redacted] complaint and found she contacted our service department on two separate occasions regarding her mattress · On **/23/14- [redacted] called for service stating she could feel the spring when lying on the mattressA service appointment was scheduled on **/01/14; upon inspection [redacted] found ½” body impression on the left side and center of the mattress which is based on the manufacturer’s specifications · On**/17/14- [redacted] called for service for the same issue and requested a different [redacted] to re-assess her mattressA service appointment was scheduled for **/21/ however; [redacted] vehicle broke down and we were unable to find another technician within [redacted] area We attempted to re-schedule another appointment however; [redacted] declined further service and requested to return the unit Although Conn’s has a No Return or Exchange Policy on mattresses, we were able to confirm that [redacted] was advised of the [redacted] comfort guarantee in error Therefore; as a gesture of goodwill Conn’s has agreed to honor [redacted] request to return her mattress due to the incorrect information she received regarding Conn’s Return/Exchange Policy [redacted] may visit her nearest Conn’s to return the mattressOnce we confirmed the mattress was returned in good order, we will process the credit towards her account; no further credit is due at this timeWe sincerely apologize for any inconvenience [redacted] experienced during this process If we may be of further assistance, [redacted] may contact us at ###-###-#### Sincerely, [redacted] ***

Thank you for the opportunity to respond to Mr [redacted] complaint We researched Mr [redacted] complaint and found his issue has been addressed and resolved Mr [redacted] complaint was escalated to upper management; on8/20/an exchange to replace his washer was approved He was issued a credit up to the original amount paid which was $to reselect a new washer On 8/21/15, Mr [redacted] initiated his exchange he selected a [redacted] high-efficiency washer model ( [redacted] ) with a new 48-month Repair Service Agreement Mr [redacted] new washer was delivered and received in good order on 8/22/ Again, we sincerely apologize to Mr [redacted] for any inconvenience he experienced during this process If we may be of further assistance, Mr [redacted] may contact our Customer Service department at [redacted] .Kind regards,Jana [redacted] Customer Relations Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Thank you for the opportunity to respond to Mrs [redacted] ’ concerns regarding the telephone calls she has been receiving According to our records, Mrs [redacted] ’ phone number was linked to a customer’s account in error on January 1, We have placed a cease and desist on the telephone number provided by Mrs [redacted] Please note, it may take up to hours for our system to update and remove the telephone number We appreciate Mrs [redacted] for bringing her concerns to our attention and sincerely apologize for any inconvenience she has experienced due to this matterThank you,Cheryle S [redacted]

Thank you for the opportunity to respond to Mrs [redacted] additional commentsAfter further review our records show on 10/21/14; Mrs [redacted] invoice was completely cancelled for the Trent lift chair and no purchase has been made with Conn’sWe sincerely apologize for any inconvenience Mrs [redacted] experienced during this time If we may be of further assistance, Mrs [redacted] may contact us at [redacted] Kind regards, [redacted] ***

Thank you for the opportunity to respond to [redacted] additional commentsWe researched [redacted] complaint and found her dining set was cancelled from her invoice and refunded due to the table top was no longer availableWe apologized for the miscommunication regarding the availability of this product and appreciate [redacted] for bring this matter to our attention and will address this issue with all parties involved to ensure this does not happen in the future We confirmed that [redacted] was not charged the delivery fee of $and the $price concession that was offered was applied to her account on 4/29/We have no record that [redacted] has contacted our service department regarding any issues she is experiencing with her furnitureIf [redacted] is in need of service, she may contact our Service Department at [redacted] Again, we sincerely apologize for any inconvenience [redacted] experienced during this process If we may be of further assistance, [redacted] may contact Customer Service at [redacted] Kind regards, [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Thank you for the opportunity to respond to Mr***’s complaint Our records show on7/03/15, Mr [redacted] purchased a [redacted] side by side refrigerator with a 24-month Repair Service Agreement Mr***’s signed invoice indicates at the time of purchase acknowledged he was provided the Repair Service Agreement brochure and that he understood the coverage associated with the covered product Mr [redacted] elected to have his refrigerator delivered; which was completed on 7/04/ We researched Mr ***’s complaint and found he last contacted us on 11/17/15and11/19/15; statingthe unit was not dispensing water and freezing up After reviewing Mr***’s service history we found both service orders were cancelled at his request Mr [redacted] contacted our service department and informed the representative the refrigerator was working and service was no longer needed Mr [redacted] was contacted on 11/24/15; during the conversation Mr [redacted] informed us that [redacted] (the manufacturer) replaced some parts a week prior and the unit was functioning properly We asked Mr [redacted] if any further assistance was needed; however he declined If we may be of further assistance, Mr [redacted] may contact our Customer Service department at 1-877-358- Kind regards, Jana A [redacted] 12/25/ Complaint We are receiving numerous, harassing collection calls from Conn'sThey are apparently trying to locate a " [redacted] ." My legal name is [redacted] I am not the individual they are seeking; my name is not " [redacted] ." We have asked them repeatedly to stop these calls and to remove our number from their systemThe calls are continuing and have become harassingSeveral days ago, my wife talked to a "supervisor," who assured her they would stop the callsThe calls continued today from an automated systemNeither my wife nor I have EVER purchased any item from Conn'sI do not believe we have ever been inside one of their storesIt's unclear how they associated our home telephone number with a " [redacted] ," but we want these calls stopped immediatelyWe are pursuing additional measures through the Texas State Attorney General's office, and hope this can be resolved without legal action against Conn's Desired Resolution We want no further calls or other contact from this businessI am not the individual they are seeking, have never made a purchase from Conn's -- but will be willing to take legal action if necessary to stop this harassmentI am NOT " [redacted] " and do not have an account with Conn's! Consumer Business Dialog

Thank you for the opportunity to respond to Mrs [redacted] concerns regarding account # [redacted] Mrs [redacted] stated she paid the account in full and would like a close out letter and the credit marks removed on the account We have been in contact with Mrs [redacted] and have resolved her account concerns We processed a goodwill close-out on the account and have removed the credit marks received in error We value Mrs [redacted] as a customer and sincerely apologize for any inconvenience she has experienced due to this matterThank you,Cheryle [redacted]

Thank you for the opportunity to respond to Mrs***' concerns regarding her account We are in the process of closing the account Mrs [redacted] will receive a close out letter within days of the account closingThank you, [redacted]

Thank you for the opportunity to respond to [redacted] ’s complaint Our records show on [redacted] , [redacted] purchased a Corinthian ( [redacted] ) sofa and loveseat with a 48-month Furnituregard Plan on both pieces [redacted] ’s signed invoice indicates at the time of purchase she acknowledged she was provided a copy of Conn’s Returns and Exchange Policy which states: No Returns/Exchanges on: Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect [redacted] elected to have her sofa and loveseat delivered; we show [redacted] signed her delivery ticket and delivery receipt acknowledging her sofa and loveseat were received in good order [redacted] ’s signature on her delivery ticket and delivery receipt acknowledges she thoroughly inspected her furniture items for damages for and aware that an exchange or price concession would not be authorized for damages discovered after the delivery After researching [redacted] ’s complaint we found she later contacted us after the delivery was complete regarding her loveseat; stating the item was delivered damaged After further review we found [redacted] ’s loveseat was approved for exchange; however we found there was a delay with delivering her new loveseat due to the item being on back order Our records indicate [redacted] ’s new loveseat was delivered and received on [redacted] in good order We have included [redacted] ’s signed invoices in our response We also would like to apologize to [redacted] for the experience and any inconvenience that was caused as a result of the delay If we may be of further assistance, [redacted] may contact our Customer Service Department at [redacted] Kind regards, [redacted]

Thank you for the opportunity to respond to Mrs [redacted] complaint Our records show on **/11/14, Mrs [redacted] was approved and made a purchase under [redacted] with a 24-month Cash Option Term Mrs [redacted] purchased a [redacted] bedroom set which consisted of (4) pieces; headboard, footboard, QN/KG rails, and dresser with a limited 1-year manufacturer warranty on all four pieces We attempted to contact Mrs [redacted] to discuss her concerns, but we were unable to reach her at this timeAfter reviewing Mrs [redacted] ’s complaint we found she contacted us within hours of her deliveryAlthough we did not find where she was intentionally misled Conn’s has agreed as a gesture of goodwill to honor her request and Return/Exchange her bedroom set with a 15% restocking fee If we may be of further assistance, Mrs [redacted] may contact [redacted] ** [redacted] Kind regards, [redacted] ***

Thank you for the opportunity to respond to Mrs***' complaintOur records show on 2/24/15, Mrs [redacted] purchased the [redacted] Sierra Ridge dining set which consist of five pieces (table and four chairs), the [redacted] Furniture [redacted] Capp living room set which consist of two pieces (sofa and loveseat), Z-line TV console, and a FrigidaireSide-by-side refrigeratorMrs***' delivery was originally scheduled on 2/25/15; however the sofa was not available for immediate delivery therefore her delivery was re-scheduled for 2/28/Due to serve weather conditions surrounding Mrs ***' area, Conn's delivery team was unable to complete delivery which caused further delayOur records show Mrs***' sofa was canceled from her invoice due to the product showing to be on back order with the manufacture After further researching Mrs***' complaint, we show her remaining item was delivered and received in good order on 3/6/ Conn's delivery was able to locate the [redacted] Capp sofa which is available for immediate deliveryMrs***' information has been forwarded to the store manager where she completed her purchase to re-write her invoice to include the sofa and scheduled deliveryMrs [redacted] will be contacted with the first available date of delivery and/or if any additional information is needed to complete the transactionWe sincerely apologize for any inconvenience Mrs [redacted] experienced as a result of delivery delay and we will mail her a $ gift card for customer satisfactionIf we may be of further assistance, Mrs [redacted] may contact customer service at 1-877-358-Kind regards, Dyeisha W [redacted]