Conn's Home Plus

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Thursday, April 23, 4:PM To: drteam Subject: ID [redacted] This is a reply to my complaint in reference to Conns dated Friday, March 27, 2015: Their response stated that they solved my complaint, That is not true1) I stated in my original complaint that Conns stated the table I wanted to buy was discontinued In their last response they wrongly stated that I stated (Conns did not reply to my first complaint about the table, they ignored my complaint and only responded to the insurance 2) They stated table was out of stock I did not state that Please read my original complaintI stated that this was advertisement I also stated that they had the table in the store and in the ad that day They are breaking the law Thanks Cheryl [redacted] Regards,

Thank you for the opportunity to respond to Mr [redacted] ’s concerns regarding account # [redacted] Mr [redacted] stated he has paid his account two months in advance; however, we have billed him for $ According to our records, Mr[redacted] ’s last two payments he submitted through e-bill have been returned by his financial institution due to NSF The payment submitted on January 2, was returned on January 16, and the payment processed on February 1, was returned on February 18, The amount past due this month is $ We have not attempted to process a payment for this amount due to the fact that Mr [redacted] makes his payments through his e-bill system Therefore, Mr [redacted] will need to speak with his financial institution regarding any NSF fees he has received We have attached a copy of Mr [redacted] ’s payment history for his records We value Mr [redacted] as a customer and appreciate him bringing his concerns to our attention Thank you,Cheryle S [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I said I had returned or canceled the tables so yes I am glad they did that now I have no sofas those stupid [redacted] guys in a plain white truck came took the sofas so even tho I signed a contract I did not see what I signed I knew it was a contract but they took advantage of the situation and felt like oh thus guy is blind let's let him have it I am not satisfied and I want the account to be credited they sold it over charged and that is where all those so called credits went and yes I have a horrible none payment because the way they treated me is the way I treated them Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I would like to find out about my complaint against Conn's Appliances, Do you have any updates ? There Has not been any Resolution to my original complaint

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Conns came out on 3/14/and was unable to fix the machineHe stated that they had to order a different partThe service man """THINKS"""" its the motherboardHe states that when multiple loads of laundry or done it is overheating the control panelI dont have any information on when this will be done as CONNS NEVER CALLS CUSTOMERS BACK [Provide details of why you are not satisfied with this resolution.] Regards,

Thank you for the opportunity to respond to [redacted] ’s additional commentsOur records show [redacted] dropped off her TV on [redacted] , stating there was a black dot in the middle of the screen, we found her television was inspected by a Conn’s technician on [redacted] Upon inspection the technician found the television’s panel was cracked which is not covered under the Terms and Conditions of the manufacturer’s warranty Our records do not show there was a delay assessing her repair needs Please note this service call was sin [redacted] ***; [redacted] was the first time [redacted] had contacted us regarding this TV since that service call was set-up As previously stated we are unable to honor *** [redacted] ’s request for an exchange; [redacted] did not have accidental coverage on her television to cover the reported damagesAs of [redacted] , [redacted] ’s manufacturer’s warranty has expired and she no longer has coverage Kind regards, [redacted] Customer Relations

Thank you for the opportunity to respond to [redacted] additional comments Our records indicate [redacted] bedroom set was delivered on 11/25/ However we show [redacted] did not attempt to contact us until 12/03/ The issue was not immediately reported and we are unable to determine were the damages occurred therefore we are unable to honor [redacted] request We appreciate [redacted] business with us and offered him the $gift card as a goodwill gesture to use toward another comforter If we may be of further assistance, [redacted] may contact our Customer Service Department at [redacted] Kind regards, Kathryn J***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Its been a on going problem and No yall didnt try to rescheduleYall did leave a message on my voicemail stating, Service guy had to cancel on the same dayYall stated I would have to make another appointmentYall didnt try to rescheduleI had to do itIts been more than enough time to get the problem fix, here it is 12/18/and still no repairs still no parts have arrivedThis matter has not been handle by Conn's in a timely manner as I was told it would beYall service department have been telling me my parts will be here wks agoIm not happy with yall products or service at allI as a consumer pay high dollars for the furnitureThis is not what I expect of itI still ask to be refund or Conn's can credit me on itAs I stated I bought extra insurance just cause of this..It is embarrassing to have family or friends come over and know what I paid for Conn's Furniture and look all messed upThat is not high qualityAlso yall dont seem to care a bit about how long it takes or even give a call to give me a update on itNot happy and dont want to continue to pay on junk and thats how I feel about itIf my furniture I bought from yall messed up in less than months, I can just imagine what it would look like in 2yrsI no longer want it fixConn's have had enough time to do soI want it sent back and creditNot my fault yall didnt meet yall agreement on itPoor quality at a high cost doesnt rub me rightThank You

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I immediately contacted the store where I purchased the items the day the console was delivered they do not have my signature on that piece because I knew it was damaged and never would have signed it was delivered in a personelized vehicle unprotected dropped in door way and the man left instantlyI was on the phone with sales rep while he was still in my drive wayI have contacted them fo months starting the day of delieveryWhen they originally set the repair person to come out randy I believe he said both pieces were to be fixed so why all of a sudden after canceled repair dates they r lie in and saying only dining table is beyond meBut I have called conns store, corporate, csr, and delivery people a total of over times since janI do not want touch ups I want new like I orderedI see they also did not include the signed forms when I bought console that clearly states ZERO damages to floor model I bought signed by myself and store managermonths and they broke contract they did not deliver what I am paying for and they have not done any where near enough in months to correct their errorsmissed appointments and months later I am still stuck with damaged pieces also a sales rep came to my home to have me resign paperwork for loan a few days after deliver and he was shown damages in person and he agreed that they needed fixed and gave me corporate number as well as delivery number again to callI do not want repairs I want undamaged items that I paid for or a full refund for every single item ony orderU breached the contract not meAnd I have witnesses of the deliveries and the calls I made that day within minutes of the console being delivered Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I want this case open until the complaint is resolvedThey have no provided me anything so farI was told over the phone that it would be 24-hours and now this letter states it will be 14daysIt has been already several days and I want my interest recalculated because I was overcharged! Regards, [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’ complaintOur records show on 10/08/14, Mrs [redacted] purchased the [redacted] Metro Chocolate living room set which consist of two pieces (sofa and loveseat) both with a 1-year limited manufacturer’s warrantyMrs [redacted] ’ delivery was scheduled on 10/11/14; upon delivery the sofa and loveseat was damaged by Conn’s delivery teamMrs [redacted] was offered and accepted a 20% concession on both the sofa and loveseat due to damages during deliveryOn 11/06/14; Mrs [redacted] received a credit to her account in the amount of $as agreed for delivery damages ($concession for sofa and $concession for loveseat) We received Mrs [redacted] ’ complaint and found she contacted our service department on 10/29/ stating the frame was broken, staples were sticking out and material was torn from the bottom of her sofaA service appointment was scheduled for 11/13/14; upon inspection the serviceman found the right armrest with scrape a mark on the back and the right seat casing with a small holeThe serviceman also found the left side of the sofa only had staples across a 20” space and a tear on the bottom corner; the serviceman was able to re-staple and re-stretch side covers on the left side to complete repairsAfter further review of the serviceman findings and photos provided, Conn’s furniture specialist determined the scuff marks and tears reported on the sofa was not covered under the Terms and Condition of the manufacturer’s warranty In regards to Mrs [redacted] ’ complaint regarding her contract, our records show on 12/09/a new contract was created with the effective date of 11/05/and her original contract was voided; no negative activities has been reported to Mrs [redacted] credit report After further review and research of Mrs [redacted] complaint, Conn’s has agreed to exchange both the sofa and loveseat as gesture of goodwillMrs [redacted] may visit her nearest Conn’s location to initiate the exchangeWe sincerely apologize for any inconvenience Mrs [redacted] experienced during this process If we may be of further assistance, Mrs [redacted] may contact us at 1-877-358- Sincerely, Dyeisha [redacted]

Thank you for the opportunity to respond to [redacted] concerns regarding his account [redacted] *** stated he is receiving collection calls before his day grace period is up When the payment is late, we begin call attempts as a reminder to ensure payments will be made timelyIt is a practice for our company to begin call attempts the first day the payment is late To prevent the calls [redacted] *** has the option to pay on-line, in his local Conn's store, by mail, or over the phone if it is more convenient for him, before your due dateAdditionally, if [redacted] pay date has changed, he may benefit from requesting a change of his due date each month We ask that *** contact us if he would find this beneficial According to our records, [redacted] began receiving collection calls on [redacted] 5, since his payment was due on [redacted] 4, Please note, Conn’s does not offer a grace period on the retail installment contracts When payment arrangements have been made, it takes hours to remove the telephone number from the system to stop the collection calls We value ** [redacted] as a customer and appreciate him bringing this matter to our attentionThank you, [redacted]

Thank you for the opportunity to respond to [redacted] ’s complaintOur records show on [redacted] , [redacted] purchased a Serta King Aim Super Pillow top mattress with a 10-year limited manufacturer’s warranty We received [redacted] ’s compliant and found she contacted our service department on [redacted] stating the mattress had big lumps in the center A service appointment was scheduled on [redacted] ; during inspections the serviceman found the mattress was lumpy all over and could not be repaired After further review of the serviceman findings, Conn’s agreed to exchange [redacted] ’s mattress on [redacted] A service claim representative attempted to contact [redacted] on [redacted] to notify her of the approved exchange however; they were unsuccessful in their attempt [redacted] may contact her nearest Conn’s to imitate the exchange At this time we are unable to honor [redacted] ’s request to return her mattress; Conn’s has No Returns on mattressesAt the time of [redacted] ’s purchase, Conn’s offered 30-dasy to only exchange mattresses with a $ [redacted] exchange fee unless the merchandise completely failed within 24-hours We sincerely apologize for any inconvenience [redacted] experienced as a result of delay If we may be of further assistance, [redacted] may contact us at [redacted] [redacted]

Thank you for the opportunity to respond to Mr***’ complaint Our records show on3/13/15, Mr [redacted] purchased a Samsung high efficiency electric dryer from our Arizona location as a sold as is floor model at a discounted price of $ Mr [redacted] elected to have his washer delivered; we show Mr***’ delivery was completed on 3/14/ After researching Mr***’ complaint we found he contacted our Customer Service Department on 4/14/15; stating his dryer was defective Our records do not show a service call was set-up Mr [redacted] has been contacted and his concerns have been addressed If we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at [redacted] Kind regards, [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Thank you for the opportunity to respond to Mrs [redacted] s additional commentsWhen an exchanged is approved, the old unit is returned and a new unit is receivedAs mentioned in our previous response, Mrs [redacted] was approved for an exchange to re-select a refrigerator for up to $under the Terms and Conditions on the RSA on 7/29/Mrs [redacted] initiated her exchange on 9/13/and re-selected a [redacted] French door refrigerator that retailed at $and elected to purchase an additional 48-month RSA Plan for $totaling $The credit of $(plus taxes of $for old unit) was applied towards the purchase of her new refrigerator and additional warranty leaving a remaining balance of $ (the difference in price of the refrigerator and warranty) that was financed on a separate accountMrs [redacted] s original contract remains in effect because the [redacted] refrigerator replaced the [redacted] refrigerator which still had a remaining balance, no changes are made in the monthly payments owed Mrs [redacted] currently has two open accounts with Conn’sThe account ending in is for the [redacted] refrigerator which replaced the [redacted] refrigerator and the account ending in is the difference in price of the [redacted] refrigerator and additional 48-month RSA Plan that was financed; no additional credit is due If we may be of further assistance, Mrs [redacted] may contact Customer Service at 1-877-358- Kind regards, Dyeisha W [redacted] Customer Relations Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, As I stated before this will be an "unresolved issue" between me and Conn'sI do not want to have any dealings with a company whose policies for a refinance does not make sense and is not reasonable to a consumerI will be closing the account out early in [redacted] so I will no longer have to do business with this company again

Thank you for the opportunity to respond to [redacted] complaintOur records show on 2/8/15, [redacted] purchased a GE refrigerator, electric range, dishwasher and disposal [redacted] elected to purchase Conn’s Installation to install her dishwasher and disposal We received [redacted] complaint and found she was scheduled for delivery and installation on 2/15/Our records show Conn’s delivery team was able to install [redacted] refrigerator and range however; the dishwasher and disposal required additional equipment for installation therefore we were unable to install at the time of deliveryOur records show we completed installation on the dishwasher on 2/17/and 2/25/for the disposal We sincerely apologize for any inconvenience [redacted] experienced as a result of delayWe will mail [redacted] a $gift card for customer satisfaction; please allow 7-business days to receive If we may be of further assistance, [redacted] may contact customer service at [redacted] Kind regards, [redacted]

Thank you for the opportunity to respond to Mr***’s concerns regarding his accounts Mr [redacted] stated the sales associate told him that we would combine all his accounts into one account We were able to combine all the accounts except account # [redacted] due to the balance on the account and the no-interest financing promotion on the account Mr [redacted] now has two accounts with Conn’s Account # [redacted] and account # [redacted] are still open If Mr [redacted] has any further questions he may contact our customer service department We value Mr [redacted] as a customer and appreciate him bringing his concerns to our attention Thank you,Cheryle S [redacted]

Thank you for the opportunity to respond to [redacted] *omplaintOur records show on 5/13/14, [redacted] purchased a [redacted] washer and dryer with a 1-year limited manufacturer’s warranty [redacted] was scheduled for delivery on 5/15/and signed her delivery ticket acknowledging she received her products in good order Our records show [redacted] contacted our Customer Helpdesk stating after removing the magnets and stickers that were left on the washer, she noticed the washer was dented and appeared to be scratched We requested that [redacted] provide photos of the washer damage due to no report made at the time of delivery Once we received the requested document her information was submitted for review however due to a lack of communication the washer was not exchanged in a timely manner We contacted [redacted] on 9/29/regarding her concerns and agreed to honor her request for an exchange We followed up with her on 10/01/14, after the washer was delivered and confirmed it was received good orderWe sincerely apologize to [redacted] for the experience and any inconvenience that has been caused as a result of delay If we may be of further assistance, [redacted] may contact us at [redacted] Kind regards, [redacted] ***