Conn's Home Plus

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]I am not satisfied with the response provided by Conns because a resolution was not provided As I stated, and they confirmed in their own statement, there was a period of almost months where I was without a working PC During this time, they unsuccessfully attempted to fix the PC times under their extended warranty.Since their technicians proved unable to provide a lasting solution to the problem, their warranty is no good Since the manufacturer's warranty ran out in February 2014, I was left at a great disadvantage.This is simply a case of a big company not doing what is right in principle or by the customer This has been the most degrading experience I've ever had as a consumer This situation has had a negative impact on many aspects of my life It affected my small home based business, my ability to log in to my online classes and negative report on my credit fileNot to mention the numerous calls I've made to their customer service and corporate department, time spent driving back take and forth to take the PC in for repair When you add it all up, it was just simply a waste of my time, my energy, and resources that resulted in me not having a working PC and a charged off account of almost $on my credit report The main reason I purchased my PC from Conns was to build my credit Please tell me how this is fair to any parties involved? Where are the companies ethics, and values?Sincerly Disappointed, Regards,

Thank you for the opportunity to respond to [redacted] complaint Our records show on***14, [redacted] purchased a [redacted] [redacted] furniture set which consisted of two pieces (sofa, loveseat) with a 48-month [redacted] Plan on both pieces; with [redacted] qualifying purchase he received a free [redacted] *** LED TV [redacted] elected to have his items delivered; we show [redacted] delivery was completed on *** We show [redacted] later contacted his sales representative regarding the [redacted] coverage [redacted] expressed his dissatisfaction towards the coverage and requested to cancel the [redacted] Our records show [redacted] was cancelled on***/and a full refund was processed After researching [redacted] complaint we found his refund was delayed because we needed his original credit card to apply the credit to his account We spoke with [redacted] and as of ***/the credit of $has been processed to [redacted] We ask that [redacted] please allow 3-business days for the credit to post We sincerely apologize to [redacted] for the experience and any inconvenience that has been caused If we may be of further assistance, [redacted] may contact [redacted] at ###-###-#### Kind regards, [redacted] ***

Thank you for the opportunity to respond to Mrs***’s complaintOur records show on [redacted] , Mrs [redacted] purchased the [redacted] Coffee sofa and chair with a 1-year limited manufacturer’s warranty Mrs [redacted] was scheduled and received delivery on [redacted] in good order We received Mrs***’s complaint and found she contacted our service department on [redacted] stating her sofa and chair was uneven and not aligned correctlyAfter further review and research of Mrs***’s service needs, Conn’s agreed to honor her request to return the both furniture pieces and issue a credit to her accountOur records show on [redacted] , Conn’s delivery team picked up Mrs [redacted] furniture from her residenceOn [redacted] , we processed a credit of $to Mrs***’s account for the sofa and chair We sincerely apologize for any inconvenience Mrs [redacted] experience during this process If we may be of further assistance, Mrs [redacted] may contact us at ###-###-#### [redacted] ***

Thank you for the opportunity to respond to Mrs [redacted] complaintOur records show on 3/13/13, Mr [redacted] was approved for an exchange on his furniture and reselected the Albany Winston sectional set which consisted of two pieces (right arm and left arm sofa) with a 48-month Repair Service Agreement Plan We received Mrs [redacted] complaint and found she contacted the service department on 9/30/stating the seat cushions was cracking on the left arm of the sectionalA service appointment was scheduled for 10/18/14; upon inspection the serviceman found the seat cushion cover was cracking in several areas and submitted information for reviewA Conn’s furniture claims representative contacted Mr [redacted] on 10/27/and informed him that based on the serviceman’s finding and photos, cracking and peeling of the material is not covered under the Terms and Conditions of the FurnitureGard PlanPlease refer to your Terms and Condition Number (15) What Is Not Covered; Letter (M); cracking or peeling of the leather topcoat or finish (except where cracking or peeling to the leather topcoat has occurred despite application by You of leather maintenance products as recommended that fails to perform as intended Although the reported damages are not covered by the FurnitureGard Plan, as a gesture of goodwill Conn’s has agreed to order replacement cushions and ship the material to Mrs [redacted] resident to complete installationWe sincerely apologize for any inconvenience Mrand Mrs [redacted] experienced during this process If we may be of further assistance, Mrs [redacted] may contact us at 1-877-358- [redacted] ***

Thank you for the opportunity to respond to *** [redacted] ’s complaintOur records show on [redacted] , *** [redacted] purchased a [redacted] dishwasher and [redacted] TV stand from our [redacted] Clearance Center After further review, Conn’s has agreed to honor *** [redacted] request to return the TV stand and dishwasher We confirmed the installer was unsuccessful in his attempt to complete the installation *** [redacted] has been contacted and is aware of the approval A delivery team is scheduled to pick up the items [redacted] Once returned a full refund in the amount of $ [redacted] will be applied to close *** [redacted] ’ accountWe sincerely apologize to *** [redacted] for any inconvenience this experience may have caused If we may be of further assistance, *** [redacted] ’ may contact customer service at [redacted] Kind regards, [redacted] ***

The fax number is [redacted] I apologize for the inconvenience Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint My husband had already made arrangements prior to the several fraudulent attempts accessed to my accountObviously,that's why I filed this complaint in the first place, knowing of the prior NSF.I would have NEVER allowed access FOUR more times that added fees"Conn's" is a name that suits your company well Regards, [redacted] ***

Thank you for the opportunity to respond to [redacted] complaint We researched [redacted] complaint and found his issue has been addressed and resolved We spoke to the store manager at location [redacted] and the warehouse manager who confirmed [redacted] dishwasher has been installed and functioning properly We sincerely apologize for any inconvenience [redacted] experienced during this process If we may be of further assistance, [redacted] may contact our Customer Service Department at [redacted] Kind regards, Jana A [redacted]

Thank you for the opportunity to respond to [redacted] complaint Our records show on **/09/14, [redacted] purchased a 70” [redacted] 3D Smart television with a 1-year limited manufacturer’s warranty and elected to pickup his television from our [redacted] , [redacted] location We received *** [redacted] complaint and found he contacted our service department on **/13/stating small raindrops shapes appears from top of screen going to the bottomA service appointment was scheduled for **/15/14; upon inspection the technician contacted the manufacture to assist with the repair needsOur records show on **/17/14; we submitted a request to the manufacturer for a possible exchange however; the manufacturer is requesting additional information for further review Although we have not received a response from the manufacturer, as a gesture of good will Conn’s is willing to exchange [redacted] television [redacted] may visit his nearest Conn’s location to initiate the exchangeWe sincerely apologize for any inconvenience [redacted] experienced as a result of the delay If we may be of further assistance, [redacted] may contact us at [redacted] Sincerely, [redacted] ***

Thank you for the opportunity to respond to [redacted] concerns regarding account # [redacted] [redacted] stated we debited her checking account without her permission According to our records, [redacted] had automatic payments in the amount of $set up on our webpay service [redacted] will need to go in and cancel the automatic payment in order to stop the payment from processing We are in the process of refunding the overpayment amount of $Please allow 2-weeks for processing The refund check will be mailed to the address on file We value [redacted] as a customer and appreciate her bringing her concerns to our attention If [redacted] would like help canceling the automatic payment, she may contact our customer service department for assistanceThank you,Cheryle S [redacted]

Thank you for the opportunity to respond to [redacted] complaint Our records show on 4/16/15, Mrs [redacted] purchased a [redacted] high efficiency washer and dryer with a (24-month Repair Service Agreement) on both units After further research we found there was a delay with completing [redacted] delivery due to the items being delivered at a new address which was not listed on her invoice and [redacted] not being available; however as of 4/20/ [redacted] received her washer and dryer [redacted] signed her delivery ticket acknowledging her washer and dryer were delivered and received in good order We sincerely apologize to [redacted] for the experience and any inconvenience that was caused as a result of the delayed delivery If we may be of further assistance, [redacted] may contact our [redacted] Department at [redacted] Kind regards, [redacted]

Thank you for the opportunity to respond to **and *** [redacted] ’s complaintOur records show on [redacted] , **and *** [redacted] purchased a [redacted] side by side refrigerator and month repair service agreement **and *** [redacted] ’s contacted us on [redacted] , stating their refrigerator was freezing up *** [redacted] was contacted on [redacted] and a service appointment was scheduled for [redacted] with a local factory authorized service provider The service provider determined upon inspection a part was needed The part was ordered then installed on [redacted] *** [redacted] was contacted by our service department on [redacted] and she confirmed everything was working properly We have received *** [redacted] food loss claim and the reimbursement has been processed Please allow 5-business days to receive the check If we may be of further assistance, **and *** [redacted] may contact us at [redacted] Kind regards, [redacted] ***

Thank you for the opportunity to respond to Mrs [redacted] ’ concerns regarding account # [redacted] Mrs [redacted] stated she made a payment in January but it did not post to her account According to our records, we were able to locate the payment with the information Mrs [redacted] provided and we applied that payment to her account on March 16, We also reversed the late charges that were assessed on the account due to the error We have attached a copy of Mrs [redacted] pay history for her records We value Mrs [redacted] as a customer and sincerely apologize for any inconvenience she has experienced due to this matterThank you,Cheryle S [redacted]

Thank you for the opportunity to respond to [redacted] concerns regarding her accounts [redacted] stated she has received a negative credit mark in error According to our records, [redacted] accounts were in the middle of a refinance process when she received the day credit mark on account # [redacted] As a one-time exception and a goodwill gesture, we are removing the credit mark due to the refinance being in process Please note, it may take the credit bureaus 30-days to update their records to reflect the new information We value [redacted] as a customer and sincerely apologize for any inconvenience she has experienced due to this matterThank you,Cheryle S [redacted]

Thank you again for the opportunity to respond to [redacted] ***'s concerns regarding her accounts We have provided documents signed by [redacted] for the Conn's account as well as the GE account [redacted] was well aware of the Conn's account and the GE account as per the signed documents attached to the first response We do not have access to [redacted] ***'s GE account [redacted] would need to contact GE regarding that account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Nature of Complaint:Delivery Issues - No Detail ProvidedselectProblem:I called the warehouse in Dallas at [redacted] on Saturday because I was told by the store in [redacted] ***, Texas on 12-18-that they had put in a request to replace the recliner I wrote to you (reference # [redacted] )detailing a complaint against Conn's because they sent out multiple repair men to no availNow I received two calls from Conn's on 01/10/from 817-237-(LW store) and from the dispatch [redacted] about they had trouble calling me and I would be scheduled for delivery on the very next day (01/11/2015) I was also called from the store indicating the very same informationNow on Sunday the delivery was expected between 2:30pm and 5:30pmI called the same number to the warehouse and the [redacted] lady ensured me that the driver had one stop prior to mine and that he would be an hour later (this was at 6:38pm)On Monday I received an email after I contacted the corporate office in Houston stating that they were told that the dispatch attempted to call me but there was no answer (LIES).TranslateDesired Settlement / OutcomeDesired Settlement:selectDesired Outcome:I want to speak with a corporate manager about this poor customer services and unethical behavior by the warehouse dispatch departmentThis has gone on for over a full year and I'm still having issues with getting this expensive piece of furniture repaired or replaced Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]To whom it may concern: My name is [redacted] complaint # [redacted] and I have been having an ongoing situation in which has neot even been close to a resolutionRecently, Conn's Appliances responded to the Revdex.com only to imply that "they have decided to honor my exchange" due to the contract dependencyBut, the information in which they presented to the Revdex.com was inacurate as well as incorrectPreviously, I sent the Revdex.com screen shots of my contract in order to provide proof towards my claimOn the other hand, I am unable to provide proof of my service attempts (totaling 9) due to the fact that there is no way in which for one to personally document such instancesBut, there is another way in which one could acquire the accurate amount of service attempts by investigating Conns recording technologyOnce listened to one will here me ask a conns representative how many service attempts do I have in which he or she replied, clearly, nineAlso, the documentation which was notated on the service departments end "falsely documented my initial callsAs stated previously, there is no way in which for one to personally document such instances eitherThus, in every service attempt that I have had has always been the result of the " [redacted] ( [redacted] )" in addition to other additives Conns technicians have added in regards to problems with my deviceThis includes the [redacted] ***The problem is that they have given me a "simple exchabge" due to their personal realization of "illegally updating a consumers contract." Considering that my contract has been updated or failed to give that particular location an updated version, I believe that all poiunts within my contract be eradicated and I should get the next similar device without having to pay the difference or establishing a new credit line considering that I paid for a faulty warranty totaling up to 350m dollarsI have spent an additive expense over the past three years of approximaetly 3,between [redacted] , gas to pick up my [redacted] from the actual service department when it is supposed to be delivered (HRS), time of from work (Hour/Full-time student), and an additive amount of expenses within my studies through my [redacted] in which my [redacted] are voluntarily willing to provide any documentation necessary on my behalf in regards to this situationThis is also a problem within this issue considering that my [redacted] crashed not days back from a conns technician (December 23, 2014-January 22, 2015)Furthermore, I have requested documentations of my service requests and provided them with a ligitament fax number in which they have also denied me access toAll in all, my [redacted] starts back April 16, and I certainly do not have my exchange due to the fact that they want a difference in the balance of approximately I have already paid the amount for the exchange through the actual account and the only thing left is about dollars interestI have paid approximately 1,and the similar device is 1,I also originally put down 30-% down of the original device with the extended warranty in which totaled to dollars down just to establish the credit lineI do not believe that as a consumer that had a contract unknowingly no good should have to pay the difference due to the performing illegal acts of unprofessional, practices, and ethicsI believe that this needs to be addressedMoreover, if I do not have the exchange by April 16, than I will have to pursue legally and send them a certified mail of me suing them in which I believe a judge would have no problem doing considering their faulty practices.Respectfully yours, [redacted] Regards, [redacted]

Thank you for the opportunity to respond to [redacted] 's concerns regarding a payment [redacted] stated he was charged overdraft fees due to a payment that was processed; however, he does not have an account with us[redacted] will need to provide additional information in order for us to research in complaint If [redacted] can fax in a full running bank statement to our customer accounting department at 87-404-2434, we will be happy to research is concerns further Thank you, [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Thank you for the opportunity to respond to Mrs [redacted] complaint regarding a purchase under the name Jesse [redacted] Our records show on 6/16/12, Mr [redacted] purchased the Catnapper [redacted] Brown Reclining living room set which consisted of three pieces (sofa, loveseat and reclining) all with a 48-month FurnitureGard Plan and received delivery in good order on 7/17/The manufacturer list the material used on the [redacted] Reclining set as bonded leather; please refer to the manufacturer’s website for details regarding the material used on this product We received Mrs [redacted] complaint and found she contacted our service department on 10/20/stating her sofa was ripped due to a pen mark and the cushions were sinkingA service appointment was scheduled on 10/30/14; upon inspection the serviceman found both the left and right arm pillows were flat, the left cushion was flat and the right cushion was peelingA furniture claims specialists contacted Mrs [redacted] on 11/6/to inform her that we could repair the sinking cushions however; peeling of the material was not covered under the Terms and Condition of the FurnitureGard PlanWe attempted to contact Mrs [redacted] to scheduled a service appointment to repair the arm pillow and cushions however; we were unsuccessful therefore the service order was cancelledAlthough the peeling on Mrs [redacted] sofa is not covered under the Terms and Condition of the FurnitureGard Plan, Conn’s has agreed to continue with repairs on her cushions and arm pillowOur records show we have ordered the necessary parts to complete repairs; once we receive the parts Mrs [redacted] will be contacted to schedule a repair date If we may be of further assistance, Mrs [redacted] may contact customer service at [redacted] Kind regards, [redacted]

Thank you for the opportunity to respond to [redacted] complaintAfter further review and research of [redacted] concerns, we were able to confirm that her recliner was reported damaged upon deliveryConn’s has agreed to honor [redacted] request to exchange the recliner; her new recliner is scheduled for delivery on 1/30/We sincerely apologize for any inconvenience [redacted] experienced as a result of the delay initiating her exchangeAs a gesture of goodwill, we will mail [redacted] a $gift card for customer satisfaction If we may be of further assistance, [redacted] may contact customer service at 1-877-358- Kind regards, [redacted]