Conn's Home Plus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I still have not heard anything from Conns about the interest recalculationI am owed at least $or more and I want to hear something from them ASAP!
Regards,

Thank you for
the opportunity to respond to Ms***’s concerns regarding account
***. Ms*** stated she paid her
account balance in full, but her account remains open.
According to
our records, Ms*** submitted a payment in the amount of $
on
February 24, to pay her account balance in full. Due to a system error, the account did not
close. Conn’s is working diligently to
resolve the issue and we are in process of closing the account.
We ask that
Ms*** please allow 10-business days for the account to close. She will receive a close-out letter in the
mail within days of the account closing.
Conn’s values
Ms*** as a customer and sincerely apologizes for any inconvenience she may
have experienced due to this matter. Thank you,Cheryle ***
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Thank you for the opportunity to respond to *** ***s additional
commentsAs mentioned in our previous response, on */30/10; *** ***
purchased a *** washer and dryer both with a *4-month Repair Service
Agreement Plan and received delivery in good order on **05/*** ***s had
covera** on his washer with Conn’s from */05/until it expired on */05/1*
During the time frame *** *** had covera** under Conn’s Repair Service
Agreement; we have no record of any issues or service calls received on his
washerOur records show *** *** extended covera** on his washer and dryer
with *** *** ***Conn’s is no lon**r the insurer for both the
washer and dryer however; we are a preferred provider who renders services for *** *** has only contacted Conn’s to provide service on *** ***s washer on
three separate occasions dated from */*0/to */11/During the last service
call Conn’s service technician was unable find a mechanical or electrical
problem with the washer we contacted the manufacturer to assist and they
recommended *** *** run the sanitized cycles and use vinegar periodically. It was not recommended with each wash. The *** owner’s manual for *** ***s
washer state dirt, soil, odor, mold, mildew, or bacterial residue may remain in
your washer as a result of washing clothes.
This may result in unpleasant conditions, including odors and/or
permanent stains on your washer or laundry.
In addition, the manufacture recommends leaving the washer door open to
let air circulate inside the tumbler after use.
Failure to follow these instructions may result in the unpleasant
conditions *** *** is experiencing. As
Conn’s is no lon**r the insurer of the washer; *** *** will need to contact
*** at ###-###-#### to determine their Terms and Condition on replacing
covered products
In regards to *** ***s complaint regarding his stools; based on
the serviceman’s finding and photos provide it was reported that the finish was
flaking off and a small dog chewed the stretcher bars on all stoolsAlthough the
service technician did not see a dog chewing on the stool; we confirmed the
bars were dama**d; there were no defaults found in the design of the stools a
dog was present on the stools at the time of inspection. If the reported dama**s resulted in colliding
with other objects as described by *** *** this is not covered under the
Terms and Conditions of the *** Plan as well; please refer to Section
(15q) What Is Not Covered. We have
included pictures that were taken at the time of the inspection
At this time, *** *** stools do not meet the qualifications
for an exchan**; the reported dama**s are not covered under the Terms and
Conditions of the *** ***
If we may be of further assistance, *** *** may contact us at
###-###-####
Sincerely,
*** ***

Thank you for the opportunity to respond to *** ***’s
concerns regarding her accounts.
*** *** stated she received a negative credit mark
on one of her accounts and she would like it removed.
According to our records, the credit mark assessed on
account #***
was removed on October 9, 2014.
Please note, it may take 30-days for the credit
bureaus to update their information.
We value *** *** as a customer and sincerely apologize
for any inconvenience she has experienced due to this matter. Thank you,*** ***

sorry it took so long but I could not find the contract, I found it and will be mailing you a copy today. thanks***

Thank you for the opportunity to respond to *** *** additional commentsOur records show on ***, a service appointment was scheduled to re-assess *** *** dryer; during inspection the technician found additional parts were needed for repairAfter further reviewing *** *** repair needs, it was determined the dryer was uneconomical to repair therefore; *** agreed to exchange her dryer*** ***'s new dryer was delivered on *** and received in good order We sincerely apologize for any inconvenience *** *** experience during this process.If we may be of further assistance, *** *** may contact us at *** Sincerely, *** ***

">Thank you for the opportunity to
respond to *** ***’ complaint regarding a purchase made under *** ***. Our records show ***,
*** *** purchased a ** gas range with installation. *** ***’
range was sold as a floor model/manager’s special item priced at a discounted
rate. After researching *** ***’ complaint we found she received a
$*** concession to her Conn’s account due to delivery delay. We show
*** *** received delivery on ***;
however the installation could not be completed due to there was no shutoff
valve for the stove. *** *** was advised that she would need to
contact her local gas company to fix the valve before installation could be
completed. Our records show ***. *** has been refunded the
installation charge of $*** to her *** At this time we are
unable to honor *** ***’ request to return her range; as listed on her
invoice the range was sold as is and no additional credit is owed.
If we may be of further
assistance, *** *** may contact our Customer Service Department at ***
Sincerely,
*** ***
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Thank you for
the opportunity to respond to Mrs.***'s additional concernsMrs.***has been
contacted regarding her concerns and Conn's has agreed to replace her refrigerator
that was purchased with us on 9/8/In addition, we have agreed to reinstall
the door handle and gasket on her older refrigeratorThe parts have been
ordered; once received Mrs.***will be
contacted to schedule an appointment to install the part
Kind regards,
Kathryn J***

Thank you for the opportunity to respond to *** *** concerns regarding his
credit application.
Upon further review, we understand that *** *** received a "pre-approval"
offer. As explained in our previous reply, many factors are reviewed before an
offer of credit is decisioned as approved or denied.
It appears at the time of *** credit application, we did not
receive his "pre-approval" status and apologize for that inconvenience.
In order to fully decision his request, we ask that *** *** contact his local
store to assist us in gathering more details.
We value *** *** as a customer and sincerely apologize for any inconvenience
he has experienced due to this matter Thank you, *** ***

Thank you for the opportunity to respond to *** ***s complaint
We received *** ***s complaint and found on */30/**; he purchased a ***
washer with a *4-month Repair Service Agreement Plan and received delivery in
good order on */05/**Our records show *** ***s Repair Service
Agreement
Plan with Conn’s expired on */05/1* however; he extended covera** on his washer
with *** *** ***
Prior to *** ***s first service call received on */*0/14; we
have no indications of any issues he experienced with his washer since the unit
was deliveredOn ***0/14; a representative from *** contacted our service
department on behalf of *** *** *tating the washer makes a knocking sound at
the end of the rinse and spin cycle, the unit would not drain and the clothes
have a sour smellA service appointment was scheduled on */*4/14; upon
inspection the technician checked the washer through each cycle and no problems
were foundOn **30/14, another *** representative contacted our service
department on behalf of *** *** regarding his washer stating the unit was not
spinningA service appointment was scheduled for */05/14; during the
inspection the technician found parts were needed for repairsOnce we received
the parts, *** *** was scheduled for repairs on **/14/14; the technician
replaced the drum ASM rear tub and ASM motor and the unit tested okOn **11/14; we received another call from *** regarding *** ***s washer
stating the unit was not drainingA service appointment was scheduled for */1*/14; during inspection *** *** contacted *** for assistance with
repairs and they recommended *** *** run sanitized cycles and vinegar more
often for repairConn’s service technician was unable to resolve the reported
issue based on the manufacture’s recommendations and informed *** *** to
contact *** for further repair needs
In regards to *** ***s complaint regarding his stools, our
records show on */18/13; he purchased the *** *** table top and base
and four *** *** stools each with a 48-month *** *** On */*9/14, *** *** contacted our service department stating the finish was
coming off all stools and there were dents around all the legsA service
appointment was scheduled for */05/14; upon inspection the serviceman found
nicks and scratches all over stools with areas fading from useThe serviceman offered
to fill and touch up all stools to repair however; *** *** declined service
and requested an exchan*** *** was informed that service would need to
continue under the Terms and Condition of the *** *** On */18/14,
*** *** contacted our service department again regarding the same issue with
all stoolsA service appointment was scheduled for **/04/14; upon inspection
the serviceman found the finish flaking off the sides and tops of the stools
The serviceman also notated that a small dog chewed the stretcher bars and he
explained that he was unable to sand down and refinish the stoolsBased on the
serviceman’s finding and photos provided, the reported dama**s are not covered
under the Terms and Condition of the *** Plan; please refer to
Section (15) What Is Not Covered
Our records show on */*9/11, *** *** purchased a *** *** *** Theater systemAt the time of purchase *** *** purchased Conn’s
Property Insurance for $54.9* however; once we received his request to remove
the insurance after he provided a copy of his homeowners insurance, we credited
the balance towards his Conn’s account*** ***s account was paid in full
*** of *01*; no insurance char**s were included when account was paid offAlso,
we show we received *** ***s request to cancel the warranty on his *** *** mattress and box spring he purchased on */04/On ***0/14, we
submitted a request to refund the pro-rated amount of $145.*to his **
account
At this time we are unable to honor *** ***s request for an
exchan** on his stools or due to the reported dama**s are not covered by the
*** *** *** *** may contact *** *** *** at
###-###-#### for any further repair needsWe have included supporting
documents with our response
If we may be of further assistance, *** *** may contact us at
###-###-####
Sincerely,
*** ***

Thank you for the opportunity to respond to *** *** complaint. Our records show on 3/04/15,
*** *** purchased a *** 70” ** *** ** *** ** with a (49-month
Repair Service Agreement w/Accidental Damage). *** *** signed
invoice indicates at the time of purchase she acknowledged she was provided
a copy of the RSA & ACCIDENTAL DAMAGE brochure and that she understood
the coverage associated with the product. *** *** elected to pick
up her *** TV from the local warehouse located in *** **
After researching *** *** complaint we found she
contacted our service department on 4/13/15 (39-days) after picking up her television from the
warehouse; stating the unit turns off and on randomly. A service call
was scheduled for 4/15/15; during the inspection the technician found
motherboard needed to be replaced. *** *** contacted our service
department after her service inspection was completed and voiced her
dissatisfaction and requested to have her unit exchanged; *** *** was
informed under the Terms and Conditions of the RSA coverage. The
technician ordered the main board and on 4/24/15 the part became available. We contacted *** *** on 4/27/15 to schedule an appointment to install the new main
board, but we were unsuccessful in our attempts. *** *** may
contact our service department at *** to schedule an appointment that is
convenient for her.
If we may be of further assistance, *** *** may
contact our Customer Service Department at ***
Kind regards,
Jana A***

Thank you for the
opportunity to respond to *** ***’s additional comments. We sincerely appreciate her for bringing her
concerns to our attention. Our management
team has addressed the lack of communication to ensure we deliver the quality
customer service we strive for within our organization.
If we may be of further
assistance, *** *** may contact our Customer Service Department at ***
Kind regards,
*** ***
Customer Relations Officer
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Roman","serif"">Thank you for the
opportunity to respond to *** complaint. Our records show on11/16/14, **
*** purchased a *** furniture set which consisted of four pieces
(armless chair, wedge, left loveseat, right recliner) with a 48-month
*** Plan on all four pieces; with *** qualifying purchase
he received a free 32” LED TV. *** signed invoice indicates
at the time of purchase he acknowledged he was provided a copy of the
*** Plan brochure and that he understood the coverage associated
with the product(s). *** elected to have his items delivered;
we show *** delivery was completed on 11/18/
After
researching *** complaint we found he had two open service calls on
file regarding his loveseat and recliner. The service history we
found there was a delay getting all parts needed to repair his loveseat and
recliner; therefore Conn’s agreed to exchange his furniture set. **
*** exchange was approved on 4/24/15; he was given a credit
up to the original amount paid which was $2,to re-select four
furniture pieces because the original models were no longer
available. *** may visit his nearest Conn’s location to
initiate the exchange and schedule delivery; *** exchange approval
will be valid until 6/08/15.
We sincerely apologize to *** for the experience and any inconvenience
that was caused as a result of the delay
If we may be of further assistance,
*** may contact our Customer Service Department at ***
Kind regards,
Jana A***

Thank you for
the opportunity to respond to Mrs***’ concerns regarding a refund on
account #***. Mrs*** stated she
paid her account off; however an additional payment was processed
According to
our records, Mrs*** had automatic payments scheduled through
our online
banking system and had not canceled the automatic payments once the account was
paid in full. As of April 17, 2015, a
refund in the amount of $has been processed. Mrs*** will receive a check in the mail
within 7-business days. We have
attached a copy of Mrs***’ payment ledger for her records
If Mrs***
does not receive the refund check within 7-business days, we ask that she
contact us directly so we may track the location of the check
We value Mrs
*** as a customer and sincerely apologize for any inconvenience she has
experienced due to this matterThank you,*** ***

Thank you for the opportunity to respond to *** ***
complaint. Our records show on 12/20/10, Mr***
purchased a *** refrigerator and a *** double
oven with a 36-month
Repair Service Agreement on both appliances; our records indicate the 36-month
RSA coverage expired on both appliances as of 12/22/13. Mrs
*** also purchased an ** dishwasher with a 24-month Repair Service
Agreement which expired on 4/09/13. We show
once the RSA coverage expired on all three appliances, Mr*** purchased
additional warranty coverage through Assurant Advantage
We researched *** *** complaint and confirmed his
refrigerator and oven has been repaired. In regards to his dishwasher our
records show the parts were received on 7/31/15. We scheduled an appointment for 8/3/15; however
Mr*** informed us that he would be out of town. The appointment was
rescheduled for 8/10/
upon request.
If we may be of further assistance, Mr*** may contact our
Customer Service department at 1-877-358-
Kind regards,
Jana Andrews
8/13/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
ATTENTION Revdex.com - Conns did not set up delivery of wedge Therefore I cannot ACCEPT their offer As requested I called the store to set up delivery of my wedge and spoke with *** ***, Assistant Manager of *** *** Store*** *** does not have information regarding this matter to assist me He said he could not see any information regarding delivery of a wedge and my request has been DENIEDThis has been my response since *** ***No one at Conn's has been able to take care of this matterThey all say one thing to me and makes no notes on my file for the other Representatives to view and handle this situationConn's is also not truthful about damaged wedge when I have a video copy of two of their Reps saying the wedge is damagedRevdex.com, Conn's wrote a statement to close this complaint but has NOT told you the TRUTHI DO NOT want to deal with CONN's ever againPlease have them to refund my money because again they DID NOT do as the letter they wrote to youI need help in this situation immediately

Thank you for the opportunity to respond to *** *** additional
concerns. Our records show we have
confirmed the exchange with *** *** and his delivery is scheduled for **/6/
If we may be of further assistance, *** *** may contact us at
###-###-####
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
It should not have to be a sale item to get a price matchYou claim you have the lowest prices in town and yet you are higher than everyone elseYou are no different than *** * ***I argued with your sales manager in the *** store and told him that *** furniture has everyday low prices that are lower than yours and he would not match the itemYou guys prey on people with bad credit and Revdex.com reflects that with all the complaints against your company for many reasonsI told the gentleman that the name fits you are a CON and walked out and then came back in and told him to take me off the call list and never call me backI have never been so embarrassed in my lifeAnd guess what I got a call yesterday from you guys informing me of a store opening up in ***Well all I can say is Good Luck I will not be in there and Again I do not wished to be called againI have asked times now and now its on my Revdex.com reportIf I am called one more time I am going to file a complaint with ** Consumer AffairsI gave you guys every opportunity to earn my businessBottom line is you blew it
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
In the letter it states that the old washer was picked upThat is a statementWe were told that we had to take the old washer out of our home and bring it in to the CONNS store We went into the store to pick out a new one, however, it was a month that we were not able to use the washer that we had origanally purchasedNow we have a mix matched pairHORRIBLE experienceNEVER AGAIN We will be contacting the *** *** ***

Thank you for the opportunity to respond to *** ***’s
complaint. Our records show on ***, ***
***
purchased a *** 75” LED TV from us with a 49-month Repair Service
Agreement. *** *** elected to have her television delivered;
we show she signed acknowledging her television was delivered and received on *** in good order.
We received *** ***’s complaint and found she
initially contacted our service department on ***; stating her television had a vertical discolored line displaying
on the screen. We reviewed *** ***’s service history and
found there was a service delay. Therefore, Conn’s has agreed to exchange
*** ***’s television; she has been given a credit up to the
original amount paid which is $***. We contacted *** ***
and she is aware of her exchange approval and was also informed she will need
to visit her local Conn’s location to initiate the exchange. We sincerely
apologize to *** *** for the experience and any inconvenience that
has been caused as a result of the delay.
If we may be of further assistance, ***may
contact Customer Service Department at ***
Kind regards,
*** ***