Conn's Home Plus

Thank you for the opportunity to respond to Mrs***’ complaint. We researched Mrs***’ complaint and found her issue has been addressed and resolved. Mrs*** has been contacted and informed she is scheduled for4/02/15 to receive her new Vision CO Studio underdresser;
also due to the lack of communication and inconvenience Conn’s has agreed to honor Mrs***’ request to refund her delivery charge in the amount of $139.99. We ask that Mrs*** allow 7-business days to receive her refund. Again, we sincerely apologize to Mrs*** for the experience and any inconvenience that has been caused as a result of delay and lack of communication.If we may be of further assistance, Mrs*** may contact customer service at1-877-358-1252.Kind regards,Kathryn J***

Thank you for the opportunity to respond to ***’
complaint. Our records show on***, **
*** purchased ** 60” *** Smart TV with a (48-month Repair
Service
Agreement). ***’ signed invoice indicates at the time of purchase
he acknowledged he was provided a copy of the Repair Service Agreement and that
he understood the coverage associated with the product. ***
elected to pick up his television from his local warehouse located in ***,
TX; we show *** signed his pick up slip acknowledging his television was
received in good order
After researching ***’ complaint we found he contacted our
service department on ***; stating
his television had no sound or picture. A service call was scheduled for ***; during
the inspection the technician found the television was uneconomical to
repair. Therefore, ***’ television was submitted for an exchange
under the Terms and Conditions of the Repair Service Agreement. **
*** was contacted on*** and he was made aware
of his exchange approval and was also advised he would need to return the old unit
to the store location to initiate the exchange. *** was issued a
credit up to the original amount paid which was $1,to re-select a
television because the original model was no longer available.
Our records indicate *** went into his local Conn’s store
to re-select a new TV; however he selected a television at a lesser cost and
requested to have the difference applied to new warranty purchase. **
*** was advised we were unable to apply the exchange credit to the purchase
of the warranty; *** requested to have a refund instead of
re-selecting.
As of ***, **
*** has not returned his old unit to his local Conn’s location to initiate
his exchange or have the refund processed. We will be more than happy to
assist *** regarding his concerns; however he will need to return the
old unit to his local Conn’s.
If we may be of further assistance, *** may contact our
Customer Service Department at ***
Kind regards,
***
***

Thank you for the
opportunity to respond to *** ***’s additional comments. We sincerely appreciate her for bringing her
concerns to our attention. Our management
team has addressed the lack of communication to ensure we deliver the quality
customer service we strive for within our organization.
If we may be of further
assistance, *** *** may contact our Customer Service Department at ***
Kind regards,
*** ***
Customer Relations Officer
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I been really busy but I will provide that paper in the next week as soon as I find it within the next week or two
Regards,

Thank you for the opportunity to respond to *** ***’s
concerns regarding her accounts.
*** *** stated she received a negative credit mark
on one of her accounts and she would like it removed.
According to our records, the credit mark assessed on
account #***
was removed on October 9, 2014.
Please note, it may take 30-days for the credit
bureaus to update their information.
We value *** *** as a customer and sincerely apologize
for any inconvenience she has experienced due to this matter. Thank you,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

Thank you for the opportunity to respond to *** *** concerns regarding his
credit application.
Upon further review, we understand that *** *** received a "pre-approval"
offer. As explained in our previous reply, many factors are reviewed before an
offer of credit is decisioned as approved or denied.
It appears at the time of *** credit application, we did not
receive his "pre-approval" status and apologize for that inconvenience.
In order to fully decision his request, we ask that *** *** contact his local
store to assist us in gathering more details.
We value *** *** as a customer and sincerely apologize for any inconvenience
he has experienced due to this matter Thank you, *** ***

Thank you for the opportunity to respond to Mrs***’s additional
commentsAlthough we are unable to honor Mrs***’s request for 20% off
her purchase, Conn’s agreed to 10% off her entire purchase in addition to the
$delivery chargeWe have confirmed the delivery has been completed and the
concessions have been processed and will post to Mrs***s account within
3-business days
If we may be of further assistance, Mrs*** may contact us at
***
Dyeisha W***

sorry it took so long but I could not find the contract, I found it and will be mailing you a copy today. thanks***

Thank you for
the opportunity to respond to *** *** concerns regarding late fees assessed
on account #***
*** *** was of the impression that if he post-dated his payment he would
not assess a late fee. Late fees are
assessed when an account is past due ten
or more days regardless if a payment
has been post-dated.
We have reversed $in late fees due to the confusion.
We value *** *** as a customer and sincerely apologize for any
inconvenience he has experienced due to this matter. Please allow 7-business days for the late fees to be removedThank you,*** ***

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I will consult with property owners to provide this as soon as possible
Regards,Donald ***

Thank you for
the opportunity to respond to Ms***’s concerns regarding account
***. Ms*** stated she paid her
account balance in full, but her account remains open.
According to
our records, Ms*** submitted a payment in the amount of $
on
February 24, to pay her account balance in full. Due to a system error, the account did not
close. Conn’s is working diligently to
resolve the issue and we are in process of closing the account.
We ask that
Ms*** please allow 10-business days for the account to close. She will receive a close-out letter in the
mail within days of the account closing.
Conn’s values
Ms*** as a customer and sincerely apologizes for any inconvenience she may
have experienced due to this matter. Thank you,Cheryle ***
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Thank you for the opportunity to respond to Mr***s additional comments. We understand Mr***s frustration and we sincerely apologize for the experience regarding his delivery. Our records show Mr***s new items were delivered on 1/27/16 and received in good order. Again, we sincerely apologize to Mr*** for the inconvenience he experienced during this process. If we may be of further assistance, Mr*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana A***
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Thank you for
the opportunity to respond to Mrs*** complaintOur records show on 8/15/14,
Mrs*** purchased a LG 50” Smart TV with a 49-month Repair Service
Agreement PlanOn 9/19/14, Mrs*** contacted our service department
stating the television turns on and
off on its ownMrs***’ television
is still under the 1-year manufacturer’s warranty therefore, a service
appointment was scheduled by the manufacture with a 3rd party technician
on 9/22/Our records show on 9/22/14, the technician visited Mrs***’
residence to assess the unit and brought her television back to their service
center to complete repairsThe technician replaced the main and tested the
unit; unit tested okAccording to the service technician who completed the
repairs, they did not have a valid contact number to reach Mrs*** which
caused a delay returning the television to her residenceOur records show on
10/14/14, Mrs***’ television was delivered and received in good order
As of 10/16/14, we have no further indication of any issues Mrs*** is
receiving regarding her television since she received the unitWe sincerely
apologize for any inconvenience Mrs*** experience as a result of the
delay
If we may be of
further assistance, Mrs*** may contact us at ***
*** ***

Thank you for the opportunity to respond to Mr*** additional
commentsOur records show only one service appointment was with our service
department on 9/27/Based on the serviceman’s findings, Mr*** complaint was regarding the difference in the way the cushions felt; the left
sectional piece was softer than the right, no manufacturer’s defect were found
The serviceman noted the unit was non-repairable due to issues with comfort cannot
be repaired and is a preference that is not guaranteed by the terms and
condition of the manufacturer’s warrantyAt this time we are unable to honor
Mr*** request to return his furniture set for a refund however; Conn’s
is willing to extend Mr*** the option the exchange his furniture set
with a $exchange fee
If we may be of further assistance, Mr*** may contact us at ***
*** ***

New Roman"">Thank you for the opportunity to
respond to *** *** complaint. Our records show on 5/21/13, *** ***
purchased a Zero Turn Radius Tractor and month repair service
agreement.
*** *** has been contacted and
we have come to a mutual agreement to resolve. If we may be of further assistance, *** *** may contact our Customer Service Department at 1-877-358-
Kind regards,
Kathryn J***
9/22/

Thank you for
the opportunity to respond to Mr
***’s concerns regarding his account.
According to our records Mr*** signed a 24-month retail
installment contract on December 14, 2014.
This contract included a Tempurpedic (Cloud Supreme) queen
mattress,
Tempurpedic (Up) queen adjustable base, and a Jackson Furniture set which
consisted of three pieces (left sectional, armless sofa, and ottoman) totaling
$6,021.14. Mr***’s signed invoice indicates at the time of
purchase he acknowledged he was provided a copy of Conn’s Return and Exchange
Policy which states: No Returns/Exchanges on: Furniture, mattresses, décor & accessories unless inspected by a
Conn’s Service Technician and found to have a manufacturer’s defect.
Mr*** opted to have his items
deliveredMr*** signed his delivery ticket and delivery receipt
acknowledging all items were delivered and received on December
15, in good order. Mr***’s signature on his delivery
ticket and delivery receipt acknowledges he thoroughly inspected his
merchandise for damages and made aware that an exchange or price concession
would not be authorized for damages discovered after the delivery.
Mr*** has not made an attempt to
contact our service department regarding the furniture. We reviewed Mr
***’s retail installment contract and found he signed acknowledging he
was aware property insurance was added to his account at the time of
purchase. Mr*** provided a copy of his homeowner’s declaration
page and received an insurance credit in the amount of $919.36. Pleases note, an insurance credit will not
reduce the minimum monthly payment due
Mr***’s retail installment contract
also provides detailed information regarding each item that was purchased, the
prices of each item, the total amount financed, and his monthly payment amount
We have included a copy of the signed retail installment contract, payment
history and delivery ticket for his records
We value Mr*** as a customer and appreciate him bringing his concerns to our attentionIf we may be of further assistance, Mr
*** may contact our Customer Service Department at 1-877-358-

Thank you again for the opportunity to respond to Mrs***'s concerns regarding her account. She stated she has been locked out of her online banking and cannot reset it.Mrs*** will have to call our customer service department at 877-358-and one of our agents will assist her in unlocking her online banking. Thank you, Cheryle S***

Thank you for the opportunity to respond
to Mr***’
complaint. Our records show on3/13/15, Mr
*** purchased a Samsung high efficiency electric dryer from our Arizona
location as a sold as is floor model at a discounted price of $699.00.
Mr*** elected to have his washer delivered; we show Mr***’ delivery was
completed on 3/14/15.
After researching Mr***’ complaint we found he contacted our
Customer Service Department on 4/14/15;
stating his dryer was defective. Our records do not show a service call
was set-up. Mr*** has been contacted and his concerns have been
addressed.
If we may be of further assistance, Mrs*** may contact our
Customer Service Department at ***
Kind regards,
***
***
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Thank
you for the opportunity to respond to Mr*** complaintOur records show
on 12/26/14, Mr*** purchased a *** *** *** *** ***
***
with a 25-month Repair Service Agreement/Accidental PlanMr***
elected to pickup his *** from our Conn’s located in Houston, TX and
signed his invoice acknowledging he received a copy of the RSA/Accidental
contract and understood the coverage associated with the product
We
show on 5/11/15; Mr*** contacted our Customer Service Department stating
at the time of purchase the sales representative informed him if he had an
issue with his ***, Conn’s would provide a loaner until there was a
resolution with the defective merchandiseMr*** was reminded of the Terms
and Conditions of the RSA/ Accidental Plan which does not offer loaner on any
product(s) while items are being serviced
As
of 5/18/15, Mr*** has not brought his *** in for service to assess
the repair needsAlthough we are unable to honor Mr*** request for an
exchange; he may bring his *** to the nearest Conn’s location to send to
our service center and determine any necessary repairs.
We
have included a copy of Mr*** signed invoice with our response
If
we may be of further assistance, Mr*** may contact Customer Service at
***
Kind
regards,
Dyeisha
W***