Conn's Home Plus

Thank you again for the opportunity to respond to Mr***'s concerns regarding his accountMr*** has not provided any additional information as to why he was not satisfied with our original response.As stated, Mr.***’s last two payments he submitted through e-bill have been returned by his financial institution due to NSF. The payment submitted on January 2, was returned on January 16, and the payment processed on February 1, was returned on February 18, 2015. The amount past due this month is $24.16. We have not attempted to process a payment for this amount due to the fact that Mr*** makes his payments through his e-bill system. Therefore, Mr*** will need to speak with his financial institution regarding any NSF fees he has receivedMr*** will need to provide a copy of his full bank statement for further research to be done.Thank you,Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be somewhat satisfactory to meand I said somewhat because they are really not replacing my machine, they are giving me credit in the amount I paid for this machine in *** to use towards a new machine which will cause me an expense of at least $*** (as they have the new model on sale for ***) plus I would have to go to the store to choose a new one since my model is no longer availableI do agree that this solution works better for me instead of having to deal with more repairs to my existing machine thus saving me and Conn's money*** told me I should have this credit valid for at least days and to call her if it needs to be reinstated
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Thank you for
the opportunity to respond to Mrs***s concerns regarding account
#***. Mrs*** stated she
returned her laptop and paid the 10% restocking fee; however, her account did
not close
According to
our records, Mrs*** did return the laptop and
pay the 10% restocking
fee. Due to a processing error the account
remained opened. We have corrected the
error and the account will close within 7-business days.
Mrs***
has not received any credit marks due to the delay in the account closing and
she will receive a close out letter within days of the account closing
We value Mrs
*** as a customer and sincerely apologize for any inconvenience she may
have experienced due to this matterThank you,Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I am not satisfied at allWhen we bought the tv we were not told about the agreementThat is our fault on our part because we did not read it, but we should have been toldHowever, we had the motherboard taken out and replacedI now have a SECOND call for the technician to come again tomorrow to replace the new one that was just installed on FridayThe one he put in there Friday was brand newWe should not have to have it replaced again in just days!!! This is crazy and very displeasing! Not only were we not able to watch our tv the first time waiting on the part to come in, now with it happening again we still can't watch itWe are paying for a tv we can not use! This time the screen is messed up and the technician told me it's the motherboard again! When will this ever be fixed????? I am one VERY unhappy customer and will more than likely NEVER shop with this corporation again!!*** ***

Thank you for the opportunity to respond to *** ***
concerns regarding account #***.
*** *** stated she paid off her account but it is still open and
showing an outstanding balance.
We received a copy of *** *** renters insurance on
April 6, 2015.
We are in the process of
applying an insurance credit to the account.
Once the insurance credit has been applied, we will close the account. Any late fees will be reversed
We ask that *** *** please allow 7-business days
for the credit to post. Once all the maintenance
has been completed, *** *** will receive a close out letter in the mail
for her records.
We value *** *** as a customer and apologize for any
inconvenience she has experienced due to this matterThank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve
[Provide details of why you are not satisfied with this resolution.]That again is the same thing thats been happening since day one of complaintYour companys lack of professionalism is not a good excuse to not be liable for damages
Regards,

Thank you for the
opportunity to respond to Mr*** complaintOur records show on 11/23/14;
Mr*** purchased a *** digital camera with a 24-month Repair Service
Agreement PlanMr*** signed his invoice acknowledging he received a
copy of Conn’s Return and Exchange
Policy at the time of purchase
We received Mr***
complaint and found he returned to Conn’s located in Oklahoma City, OK where he
made his purchase to return his cameraMr*** was reminded of Conn’s
15% restocking fee to return or exchange his merchandiseOur records show
there was a delay processing the refund however; on 12/23/we mailed a check
in the amount of $to Mr*** residenceWe attempted to contact
Mr*** on 1/19/to verify if he has received his refund however; we
were unsuccessful in our attempt
At this time we are
unable to honor Mr*** request to receive a full refund; as listed on
Conn’s Return and Exchange Policy he received, there is a 15% restocking fee on
all returns or exchanges
If we may be of
further assistance, Mr*** may contact us at 1-877-358-
Sincerely,
Dyeisha W***

Thank you for the
opportunity to respond to Mrand Mrs*** complaintOur records show on 12/15/14;
Mr*** purchased an *** *** *** Black bedroom set which consist of
four pieces (twin head/footboard, twin/full rails, dresser and mirror)Mr
*** was scheduled and
received delivery for the mirror and dresser on
12/16/however; he refused the twin head/footboard and rails stating they
were not the same items selected in the store.
After further review
and research of Mrand Mrs*** complaint, we confirmed with the store
manager located in Odessa, TX that there was a miscommunication regarding the
price of the bunk bedroom set and the twin bed listed on the invoiceThe
prices for each bedroom set was listed on the same sales tag however; the sales
associate entered the incorrect model number for the bedroom set Mrand Mrs
*** originally wanted to purchaseThe sales invoice was canceled and a full
refund was issued. On 1/08/15; we
contacted Mrand Mrs*** in attempts to resolve this issue however; during
conversation Mrs*** stated that they already purchased a bedroom set from a
another company and she had no desire resolution with Conn’s at this time
We sincerely
apologize for any inconvenience Mrand Mrs*** experienced as a result of
miscommunication
If we may be of
further assistance, Mrand Mrs*** may contact us at 1-877-358-
Sincerely,
Dyeisha ***

Thank you
for the opportunity to
respond to *** *** complaint. Our records show
on5/05/14, *** *** purchased a *** *** plush queen mattress with a (48-month Furnituregard Plan), a ***
queen box spring with a (48-month Furnituregard Plan), and a *** * *** queen bed frame with a (limited 1-year manufacturer warranty) from
us. *** *** elected to have her items delivered; we show *** ***
signed acknowledging her items were delivered and received on 5/06/14 in good order
We
received *** *** complaint and found she contacted our service department
on11/19/14 regarding her bed frame;
stating her bed was lopsided and coming apart. A service call was
scheduled for 11/26/14; during the
inspection the serviceman found one caster plastic frame was cracked in half,
the insert that goes into the metal frame was broken off at the bottom, center
cross support was missing a nut and bolt. The serviceman installed a
plastic insert on the bottom of the frame and installed a nut and bolt, and
added a temporary wood leg until the plastic caster became available to be
installed. The serviceman attempted to order the plastic caster needed;
however the manufacturer no longer had this part available
After
researching *** *** complaint we found her issue was escalated to upper
management and Conn’s has agreed to honor *** *** request to exchange her
bed frame. We spoke with *** *** on 1/21/15 and
she was informed of her exchange approval. *** *** may go into her
nearest Conn’s location to initiate the exchange and schedule delivery.
We sincerely apologize to *** *** for the experience and any inconvenience
that has been caused as a result of delay.
If we may
be of further assistance, *** *** may contact our Customer Service Department
at ***
Kind regards,
Jana ***

On January 23, you provided the following information:
Thank you for the opportunity to respond to Mrs***
complaintOur records show on 12/23/14, Mrs*** purchased a Samsung
Galaxy digital camera with a 24-month Repair Service Agreement Plan
We received Mrs*** complaint and found she contacted our
customer helpdesk department on 1/21/stating she tried to return her camera
to the store on 1/01/but was told could she not return or exchange the unit
Although Mrs*** has exceeded the 14-day time frame to return or exchange
her camera; as a gesture of goodwill Conn’s is willing to extend her the option
to return or exchange the camera with a 15% restocking feeAs listed on the
Return and Exchange Policy, the 15% restocking fee is due at the time of the
return/exchange and may not be financedWe apologize for any inconvenience
Mrs*** experienced during this process
If we may be of further assistance, Mrs*** may contact us directly
at ***
*** ***
Customer Relations
*** ext ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I immediately contacted the store where I purchased the items the day the console was delivered they do not have my signature on that piece because I knew it was damaged and never would have signed it was delivered in a personelized vehicle unprotected dropped in door way and the man left instantlyI was on the phone with sales rep while he was still in my drive wayI have contacted them fo months starting the day of delieveryWhen they originally set the repair person to come out randy I believe he said both pieces were to be fixed so why all of a sudden after canceled repair dates they r lie in and saying only dining table is beyond meBut I have called conns store, corporate, csr, and delivery people a total of over times since janI do not want touch ups I want new like I orderedI see they also did not include the signed forms when I bought console that clearly states ZERO damages to floor model I bought signed by myself and store managermonths and they broke contract they did not deliver what I am paying for and they have not done any where near enough in months to correct their errorsmissed appointments and months later I am still stuck with damaged pieces also a sales rep came to my home to have me resign paperwork for loan a few days after deliver and he was shown damages in person and he agreed that they needed fixed and gave me corporate number as well as delivery number again to callI do not want repairs I want undamaged items that I paid for or a full refund for every single item ony orderU breached the contract not meAnd I have witnesses of the deliveries and the calls I made that day within minutes of the console being delivered
Regards,

Thank you for the opportunity to respond
to *** *** complaint. Our records show on 8/08/14, *** *** purchased a *** **” *** with a 49-month Repair Service
Agreement w/Accidental Damage. *** *** signed invoice indicates
at the time of purchase he acknowledged he was provided a copy of the RSA
& ACCIDENTAL DAMAGE brochure and that he understood the coverage
associated with the product; *** *** also signed acknowledging he was
given a copy of Conn’s Return and Exchange Policy. *** *** elected
to take his television from our *** *** location store #***
After researching *** *** complaint we found he contacted our
service department; stating his television would not power on. *** *** has verified his serial number and was scheduled for service through
a local certified 3rd party
service provider on 4/21/15;
however *** *** was out of town and informed the service provider that he
would contact them once he returned to schedule another appointment
date.
If we may be of further assistance, *** *** may contact our
*** *** *** ** ***
Kind regards,
*** ***
5/7/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.] I just had another service provider leave my house because an issue I've had a couple of timethe issue is vibration controlthis unit is suppose to have the VTR and I've had to have a tech come out twice to fix itwas told both times it needs adjustments to the adjustable legs
Regards,
I just had another service provider leave my house because an issue I've had a couple of timethe issue is vibration controlthis unit is suppose to have the VTR and I've had to have a tech come out twice to fix itwas told both times it needs adjustments to the adjustable legs needing to be adjustedmy question is how many times do I have to call because the vibration is causing it to need adjusted again and again

Thank you for the opportunity to respond to *** *** concerns regarding telephone calls he has received. *** *** stated he does not have an account with us; however, we have been calling him.We have found that *** *** telephone number was linked to an account in error. We
have placed a cease and desist on the telephone number provided by *** ***. We ask that *** *** please allow up to hours for his telephone number to be removed from our system. If *** *** receives any additional calls after the hours, we ask that he contact us directly so we may further assist him.We value *** *** and sincerely apologize for any inconvenience he has experienced due to this matter. Thank you, *** ***

Thank
you for the opportunity to respond to Mrs*** complaintOur records show
on 12/15/14, Mrs*** was approved for an exchange on her desktop under the
Terms
and Conditions of her Repair Service AgreementMrs*** re-selected a
*** *** *** Desktop which came with a 1-year limited manufacturer’s
warranty; additional coverage was denied at the time of purchaseWe
show Mrs*** brought her desktop to her local Conn’s located in Phoenix, AZ
on 2/27/stating the unit would not turn onMrs*** desktop was
received in our service center on 3/12/however; due to the desktop only
being covered under the manufacturer’s warranty the unit was returned to the
store and Mrs*** was advised to contact the manufacture directly for
repair needsOn 3/31/15, we contacted Conn’s in Phoenix, AZ and verified that
Mrs*** desktop in currently available for pickup at the store
At this
time we are unable to honor Mrs*** request; the desktop is only covered
under manufacturer’s warranty and Mrs*** will need to contact ***
directly for assistanceMrs*** may pickup her desktop at her earliest
convenience and contact the manufacture for further repair needsIf
we may be of further assistance, Mrs*** may contact customer service at
1-877-358-
Kind
regards,
Dyeisha
W***

Thank you for the opportunity to respond to Mrs***’
concerns regarding account #***Mrs*** stated she should have had a
6-months same as cash promotion on her products
According to our records, Mrs*** signed a 24-month
retail installment contract on *** ***
***.
The products purchased did not qualify for the
6-months no-interest promotion at the time of purchase.
Mrs*** was mailed a copy of her payment history and
her contract on September
We value Mrs*** as a customer and sincerely appreciate her
bringing this matter to our attention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
You're disregarding what my previous message statesYou're right the rebates are internal information of Conn's, and what your provided does not reflect my payments
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Dear Sir/Madam, Good afternoonI received your letter today with the response from Conn's FurnitureThey have admitted their oversight, and have stated that they will be refunding the interest I paid on the contractI am very happy with this news, and so appreciative of the help I received from your company As long as the promised check from Conn's arrives in business days as stated, I will be completely satisfied with the outcome, and will consider the matter closedI will contact you if the check fails to materialize Many thanks, *** ***
Regards,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.] I *** *** do not agree that the matter is solvedFrom the very start my *** and I have had problems dealing with the washer /dryer combo, them (Conns) had problems **tting it to my home, it needing repairs, a month of waiting for the unit to be fixed, the day comes for it to be fixed and not enough parts were ordered, waiting another week or so for an approval on an exchan**, calling to make sure they (Conns) have a unit to beable to exchan**, being told one thing but when my *** and I **t to the store ( I was distracted/ not paying attention and wrote it down wrong), Then go talked to both mana**rs at that store and they were both not very nice at all ( just give them a refund to be done with this and them and **t them out of my store). Through all the problems with Conns they offer a $Conns gift card thats it take it or leave it thats all we will doReally! of course its no problem for them because they are not out of pocket nothing its just going to come right back to them. Im now out of pocket for having to go to the laundry mat to do my laundry for a month, out of pocket hundreds for financing the first washer/dryer combo and now Im out of pocket hundreds for the new one aswell! How is that in any shape or form fair or just?

Thank you for the opportunity to respond to Mr***’s concerns. Our records show on 1/3/15, Mr***
purchased a *** washer, dryer, accessories and month Repair Service
Agreement on both washer and dryer. We
show Mr*** picked up the items from our *** location and
signed
acknowledging he received them in good orderMr*** contacted us the
following day stating the washer would not go into cyclesA service call was
sand the technician found the PCB needed to be replaced. We have confirmed Mr***’s washer has
been repaired. Conn’s has agreed to
honor Mr***’s request for a 10% discount as a goodwill gesture. Although we were unable to contact Mr***
to discuss his concerns we have processed a credit of $to his ***
account
We sincerely apologize to Mr*** for the experience he had
with his washer. If we may be of further
assistance, Mr*** may contact us at ***
Kind regards,
Kathryn J***