Conn's Home Plus

Thank
you for the opportunity to respond to *** *** complaintAfter researching
*** *** complaint we found on 2/28/15, she went to Conn’s located in
*** **
and purchased a *** High Efficiency washer and dryer*** *** delivery was originally scheduled on 3/30/however; when contacted by
the store manager to confirm her delivery *** *** informed him that she
would not be available to receive delivery therefore she was re-scheduled for
4/2/as agreedPrior to delivery, *** *** was contacted by her sales
representative and made aware that the washer and dryer she selected were no
longer in stock and she could come to the store to re-select another unit that meets
her expectationsThe sales representative stated *** *** declined the
offer and request we locate and delivery the models she originally purchasedOur
records show *** *** invoice was cancelled due to the products no longer being
available and her account was not setup because her items were not received
We
attempted to contact *** *** on 4/9/to discuss her concerns but we were
unsuccessful and left a voice message to return our call Although *** *** invoice was cancelled,
her credit application is still available to make a purchase for a different
washer and dryer that meet her expectations
We
sincerely apologize for any inconvenience *** *** experienced during her
visit to her local Conn’s locationWe appreciate *** *** for bringing this
matter to our attention and will address this issue with all parties involved
If
we may be of further assistance, *** *** may contact customer service at
***
Kind
regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I purchased the television for my ***'s *** which was *** *** ***We left town for her company Christmas P arty in ***, and didn't return until rightbefore ChristmasWe ran through the holidays and finally I had a day after Christmas to hook up television, at which time I discovered it was damagedSalesman did not completely remove television from box he opened the top but did not remove televisionI feel t was damaged from the storeI am not paying for a damaged product
Regards,
*** ***

Thank you for the opportunity to respond to Mrs*** complaint. Our records show on 12/13/12, Mrs***
purchased
a Melody furniture set which consisted of (4) pieces; sofa, loveseat, chair,
and ottoman with a 48-month Furnituregard Plan on all four pieces. Mrs
*** elected to have her furniture delivered; we show Mrs*** signed
acknowledging all furniture pieces were delivered on 12/15/13 in good order
We received Mrs***’s complaint and found she contacted our
service department on two separate occasions regarding all four furniture
pieces; Mrs*** contacted us on7/08/14 stating water had
spilled on her furniture and on 10/22/14 stating the
furniture thread was unraveling. After reviewing Mrs***’s service
history Conn’s agreed to exchange her furniture; on 11/07/14Mrs***’s
exchange was approved. Mrs*** was given a total credit up to the
original amount she paid of $ 1,to re-select a new furniture set.
We attempted to contact Mrs*** on 11/18/14 regarding her
approval, but we were unsuccessful in our attempt. Mrs*** may visit
her nearest Conn’s location to initiate her exchange and scheduled delivery.
If we may be of further assistance, Mrs*** may contact
Customer Service Department at ***
Kind regards,
*** ***

Thank you
for the opportunity to respond to Mrs***’s additional commentsMrs
***’s notebook was received into Conn’s service center on three separate
occasions; one service issue was able to resolve remotely over the phone and
did not require the notebook to bent sent into serviceMrs***’s last
service call was completed on 4/4/14; the technician replaced the HDD,
performed a recovery on the unit and updated the OS systemMrs*** was
contacted on several occasions notifying her that the notebook was repaired and
ready for pickup at her local Conn’s however; she refused to pick up the unitMrs***’s notebook remained unclaimed at her
local Conn’s from 4/07/until it was returned to the service center on
7/08/On 10/08/14; Conn’s disposed of the notebook due to the unit was
abandoned and remained unclaimed in our service center.
Mrs
***’s notebook only required parts to be ordered once to complete repairs;
all other issues experienced were able to be resolved by the technician
updating the OS system, re-imaging the computerAs listed under the Terms and
Condition of the Repair Service Agreement Section (9) Limit of Liability: “if
we are unable to repair the product after three service attempts for the same
component within a 12-month period then we will replace the product with equal
or similar features”Mrs***’s notebook does not meet the qualifications
for an exchange; the under was repaired under the Terms and Conditions of the
Repair Service Agreement plan she purchased
If we may be
of further assistance, Mrs*** may contact us at ***
Sincerely,
Dyeisha
W***

Thank you for the
opportunity to respond to Mr***’s complaintOur records show on 10/12/13;
Mr*** purchased a ** washer and dryer both with a 24-month Repair Service
Agreement Plan
Our records show Mr
*** contacted our service department on 11/19/stating his washer was
not
dispensing the correct amount of water and water level was too lowA service
call was scheduled for 11/26/14; upon inspection the technician found parts
were needed to complete repairsWe show parts were scheduled to arrive on
12/05/however; there was a delay from the manufacture receiving one of the
parts needed to complete repairsWe attempted to locate the part in surrounding
areas however; we were unsuccessful in our attemptsWe were notified by the
manufacture that the part needed for repair was on back order until January
Once we received notification regarding the pat delay we submitted a
request to exchange Mr***’s washerOn 12/19/14; Conn’s approved Mr
*** to re-select a new washer in the amount of $which was the
original amount paidOur records show on 12/19/14; Mr*** re-selected
another ** washer for $and received delivery in good order on 12/20/
Although we are
unable to honor Mr***’s request to pay off his remaining account balance,
Conn’s has submitted a $concession to his account due to the service
delayWe sincerely apologize for the inconvenience Mr*** experienced
during this process
If we may be of
further assistance, Mr*** may contact us at ***
Sincerely,
Dyeisha W***

Again, we are in the process of correcting the accounts. We are not showing any negative credit marks associated with either account; however, if *** has received negative marks due to this matter, we will remove the marks. *** stated he sent the contract back this morning. Pleas allow 7-business days to process the contract as well as remove any applicable insurance on the accounts if he has sent in proof of homeowner's insurance

"margin:0in;margin-bottom:.0001pt;text-align:
justify">Thank
you for the opportunity to respond to Mr***’s complaint. Our
records show on 11/08/14,
Mr*** purchased a ** Notebook model (***) with a 37-month
Repair Service Agreement w/Accidental Damage.
We
researched Mr***’s complaint and found Mr*** had contacted us
multiple times since 1/19/15. However, we show only two repairs required
parts to repair therefore, Mr***’s exchange request was denied under
the terms and conditions of the warranty.
As of 10/29/15, Mr*** contacted us again;
stating the computer was experiencing “glitching” errors. However,
Mr*** failed to bring his notebook into the store to be sent to
service; therefore his service order cancelled. We
attempted to contact Mr*** multiple times to discuss his concerns,
but have been unable to reach him.
We ask that Mr*** allow us to make a final assessment to
determine the failure and it an exchange is warranted at this time
Mr
*** may contact our Service department at 1-855-266-
Kind
regards,
Jana
***
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Thank you for the opportunity to
respond to *** ***’s complaintOur records show on 8/23/12, *** ***
purchased an ** French door refrigerator with a 48-month Repair Service
Agreement Plan
We received *** ***’s
complaint and found she contacted the service
department on 8/29/stating the
refrigerator was not coolingA service appointment was scheduled for 9/1/14;
upon inspection the technician found parts were needed to complete repairsWe
show parts became available on 9/11/and scheduled *** ***’s repair date
for 9/12/On 9/12/14, the technician installed the parts however; *** ***
contacted the service department the same day stating the unit is still not
cooling therefore additional parts were ordered for repairOnce the parts
became available, *** *** was scheduled for repair on 9/27/14; during
installation the technician found the wrong piece was ordered and could not
complete repairsOn 9/29/14, Conn’s agreed to exchange *** ***’s
refrigerator due to service delay however; we no longer had the same model
available therefore, *** *** received a store credit in the amount of
$to re-select another refrigeratorOur records show *** *** was
unable to find another refrigerator that was suitable therefore, Conn’s came to
an agreement with *** *** to receive a full refund in lieu of the exchnage
for the refrigerator and Repair Service Agreement PlanOn 10/13/14, we
submitted a check request in the amount of $the cost of the
refrigerator and $for the Repair Service Agreement Plan totaling
$
In regarding to the Food Loss
Claim *** *** submitted, we show she was approved to receive the maximum
amount of $as stated in the terms and conditions of the Repair Service
Agreement Plan*** *** also brought to our attention that she never
received her rebate from the initial delivery; Conn’s has agreed to honor her
delivery rebate and mail a check in the amount of $We sincerely
apologize for any inconvenience Mrand *** *** experience as a result of
the service delay.
If we may be of further
assistance, *** *** may contact us at ***
*** ***

Thank you
for the opportunity to respond to *** ***’s complaintOur records show on
***, *** *** purchased the *** *** *** furniture set which consist
of four pieces (sofa, left/right recliner and console) with a 1-year limited
manufacturer’s warranty and received
delivery on ***Our records show *** is scheduled to have a serviceman assess her sofa on ***We
appreciate *** *** for bringing this matter to our attention and we will
address this issue with all parties involved to ensure quality customer
serviceWe sincerely apologize for any inconvenience *** *** experienced
during this process
If
we may be of further assistance, *** *** may contact us at ***
Kind
regards,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Thanks very much for your help with this compliant I am satisfied with the business offer I am in the process of trying to find out my payoff amount.I really appreciate your assistance This scythe first time I have used your business and is glad you work for as customers Thanks, *** ***

Thank
you for the opportunity to respond to MrsD*** complaint. After researching her concerns we found she
was misinformed by an agent before the inspection report had been
reviewed. We contacted MrsD*** on
12/16/and advised her that the photos from the report displayed
an
accidental blood stain that we were unable to removed therefore an exchange was
approved under the terms and conditions of the Furnituregard coverage. We confirmed oppose to MrsD*** using the
credit toward replacing her mattress she selected a 3D blue ray player which
was picked up on 12/21/14. We sincerely apologize
to MrsD*** for the delay and any inconvenience caused
Sincerely,
Kathryn J***

Thank you for the opportunity to respond to Mrs
***’s concerns regarding account #***. Mrs
*** stated she faxed over her paperwork for a refinance; however, it has
not been processed
According to our records, Mrs*** did fax over
the required paperwork
in December to have her account refinanced, unfortunately
the bottom part of the contract was cut off and we were not able to process the
refinance
Mrs*** faxed over the refinance contract again
on January 10,
2015; however, the declaration page she submitted with her paperwork has
expired.
We will need an updated copy of Mrs***’s
homeowner’s or renter’s insurance to proceed with the refinance request
We value Mrs*** as a customer and appreciate
her bringing her concerns to our attentionThank you,Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I am not satisfied with the resolution, when we requested for a tech to come to my house to look at the furniture, we requested for them to come when an adult was presentThere was no adult present there was only teenage girls in the home at the timeThey did not know the extend of the severity and the comcren we had regarding the furnitureSecond why would I want the same furniture to be just swaped out I want something different, I DO NOT want to go through this situation AGAIN!! Exchange it for something elsethat WORKS!!! I do not want the same sofa or love seat it will do the same thing it did beforeExchange it for something different or take it backThe dinning table and chairs have not been brought up at all and there are issues with this product as wellI will take picture or video and will attached it this email once I have them so you could see the crap we got and what they want us to work with...The last severeal respoinses from the company said there was no issue eith the furniture and that it did not meet for an exchange, but finally someone came by and said there is an issue and now they want to exchange the furnitureI kept saying there was something wrong with the furniture. You see that there is something wrong....I don't accept the companies offer and dont want to replace the furniture I want something different...Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
What I don't understand is, if y'all are offering a 10% discount if we keep the junk, then y'all are agreeing that it's somewhat your fault for something that went wrong, BUT, if I return the product and pay 15%, then I get nothing out of this at allI still wanna return it, but I find it quite annoying how your customer service doesn't help someone who is a potential returning customer who has spent THOUSANDS of dollars thereIn the past when purchasing items, I've never once heard of this new policy of restocking feesThere should definitely be a new sheet In returning customers contract work, due to the changes being made and us not being aware of itAnyway, why is it that when I called the number provided, to have this item returned, that no one bothered mentioning to me that I must pay the storeEven more of miscommunication and poor customer serviceI need someone to call me and get paid over the phone for the restocking fee that y'all insist being paid on

We attempted to contact
*** *** on several occasions to discuss his concerns however; we have
been unsuccessfulAs previously stated Conn’s is willing to exchange the television
if *** *** is able to provide the serial number and original packaging associated
with the television to verify there is no physical damage. *** *** will need to bring his credit
account current, as of *** the past due amount is $1,301.00. Once the account is current *** *** may return the TV to the store in its original packaging, ***, the
store manager at our *** location is aware of the approval and will
inspect the unit upon his returned
If we may be of further
assistance, *** *** may contact Customer Service at
***
Kind regards,
*** ***
Customer Relations

No Conn's has not satidfied my complaintmy washer is still vibrating like crazy

Thank you again for the opportunity to respond to *** ***'s concerns regarding her account. Conn's only makes one attempt to debit the funds from your checking account, as noted in your payment history that was attached for your records in the first response. It is the customer's responsibility to verify the funds availability before submitting a payment. The account was overdrawn before the Conn's payment processed, therefore, we are unable to refund any NSF fees you received due to the account balanceYour financial institution has the option to try to process the authorized payment you submitted up to four times. If you have concerns regarding the overdraft fees, you will need to consult your banker at your financial institution. Thank you, *** ***

Thank you for the opportunity to respond to **
***’ complaintOur records show
on 11/19/14, *** *** purchased a LG 3D Blu-Ray Home Theatre System with
a
24-month Repair Service Agreement
After further review of *** ***’ complaint
we show Conn’s agreed to honor his request for an exchange*** *** received
an in-store credit for $which was the original amount he paid to
re-select another home theatreOur records show on 2/4/15, *** ***
re-selected a Bose CinemateHome Theatre System for $and financed
the difference on his Conn’s account
If we may be of further assistance, *** *** may contact customer
service at 1-877-358-
Kind regards,
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I will never do business with conn:s because I do not trust them because they do not honor their sales prices and I am going to tell everyone I know how I was treated and advised them not to do business with conns I am doing business with another furnture store and they honor the price;s of their munchdise Thank you *** ***

Thank you for the opportunity to
respond to Mrs*** complaintWe received Mrs*** complaint and
found on 10/20/14; she went into
Conn’s located on ** *** ** *** ** after
receiving a promotional letter to increase her credit limit with Conn’s and
also offering 10% off and 12-month No Interest on any single item $and up
Our records show Mrs*** purchased a Hewlett Packard 27” Envy desktop computer
which retails for $$Mrs*** purchase did meet the qualifications
for the promotional offer and she received 10% off the computer which totaled
$and her account was setup on a 12-month no interest account
Our records show Mrs***
returned to the store location the following day 10/21/14, to exchange the
computer for a smaller screen sizeMrs*** re-selected the Hewlett
Packard 23” Envy Beats Editions desktop computer which retails for $
however; Conn’s had an in-store promotional sale on the computer for $
As listed on the promotional letter Mrs*** received, “Discount offers
are taken from Conn’s regular low price and may not be combined with other
promotional or clearance offers”Mrs***’ credit did qualify her account
to receive the 12-month no interest account
At this time we are unable to honor
Mrs***’ request to receive 10% off; the desktop computer she re-selected
does qualify with the promotional offer she received
If we may be of further assistance, Mrs*** may contact
Customer Service at ***
Kind regards,
*** ***