Conn's Home Plus

Thank you for the opportunity to respond to *** ***
concerns regarding account #***.
*** *** stated she paid off her account but it is still open and
showing an outstanding balance.
We received a copy of *** *** renters insurance on
April 6, 2015.
We are in the process of
applying an insurance credit to the account.
Once the insurance credit has been applied, we will close the account. Any late fees will be reversed
We ask that *** *** please allow 7-business days
for the credit to post. Once all the maintenance
has been completed, *** *** will receive a close out letter in the mail
for her records.
We value *** *** as a customer and apologize for any
inconvenience she has experienced due to this matterThank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.] I just had another service provider leave my house because an issue I've had a couple of timethe issue is vibration controlthis unit is suppose to have the VTR and I've had to have a tech come out twice to fix itwas told both times it needs adjustments to the adjustable legs
Regards,
I just had another service provider leave my house because an issue I've had a couple of timethe issue is vibration controlthis unit is suppose to have the VTR and I've had to have a tech come out twice to fix itwas told both times it needs adjustments to the adjustable legs needing to be adjustedmy question is how many times do I have to call because the vibration is causing it to need adjusted again and again

Thank you for the opportunity to respond to Mrs*** complaint. Our records show on 12/13/12, Mrs***
purchased
a Melody furniture set which consisted of (4) pieces; sofa, loveseat, chair,
and ottoman with a 48-month Furnituregard Plan on all four pieces. Mrs
*** elected to have her furniture delivered; we show Mrs*** signed
acknowledging all furniture pieces were delivered on 12/15/13 in good order
We received Mrs***’s complaint and found she contacted our
service department on two separate occasions regarding all four furniture
pieces; Mrs*** contacted us on7/08/14 stating water had
spilled on her furniture and on 10/22/14 stating the
furniture thread was unraveling. After reviewing Mrs***’s service
history Conn’s agreed to exchange her furniture; on 11/07/14Mrs***’s
exchange was approved. Mrs*** was given a total credit up to the
original amount she paid of $ 1,to re-select a new furniture set.
We attempted to contact Mrs*** on 11/18/14 regarding her
approval, but we were unsuccessful in our attempt. Mrs*** may visit
her nearest Conn’s location to initiate her exchange and scheduled delivery.
If we may be of further assistance, Mrs*** may contact
Customer Service Department at ***
Kind regards,
*** ***

Thank you for the opportunity to respond
to *** *** complaint. Our records show on 8/08/14, *** *** purchased a *** **” *** with a 49-month Repair Service
Agreement w/Accidental Damage. *** *** signed invoice indicates
at the time of purchase he acknowledged he was provided a copy of the RSA
& ACCIDENTAL DAMAGE brochure and that he understood the coverage
associated with the product; *** *** also signed acknowledging he was
given a copy of Conn’s Return and Exchange Policy. *** *** elected
to take his television from our *** *** location store #***
After researching *** *** complaint we found he contacted our
service department; stating his television would not power on. *** *** has verified his serial number and was scheduled for service through
a local certified 3rd party
service provider on 4/21/15;
however *** *** was out of town and informed the service provider that he
would contact them once he returned to schedule another appointment
date.
If we may be of further assistance, *** *** may contact our
*** *** *** ** ***
Kind regards,
*** ***
5/7/

Thank you for the opportunity to respond to Mrs***’
concerns regarding account #***Mrs*** stated she should have had a
6-months same as cash promotion on her products
According to our records, Mrs*** signed a 24-month
retail installment contract on *** ***
***.
The products purchased did not qualify for the
6-months no-interest promotion at the time of purchase.
Mrs*** was mailed a copy of her payment history and
her contract on September
We value Mrs*** as a customer and sincerely appreciate her
bringing this matter to our attention

Thank you for the opportunity to respond to Mr***’s concerns. Our records show on 1/3/15, Mr***
purchased a *** washer, dryer, accessories and month Repair Service
Agreement on both washer and dryer. We
show Mr*** picked up the items from our *** location and
signed
acknowledging he received them in good orderMr*** contacted us the
following day stating the washer would not go into cyclesA service call was
sand the technician found the PCB needed to be replaced. We have confirmed Mr***’s washer has
been repaired. Conn’s has agreed to
honor Mr***’s request for a 10% discount as a goodwill gesture. Although we were unable to contact Mr***
to discuss his concerns we have processed a credit of $to his ***
account
We sincerely apologize to Mr*** for the experience he had
with his washer. If we may be of further
assistance, Mr*** may contact us at ***
Kind regards,
Kathryn J***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.] I *** *** do not agree that the matter is solvedFrom the very start my *** and I have had problems dealing with the washer /dryer combo, them (Conns) had problems **tting it to my home, it needing repairs, a month of waiting for the unit to be fixed, the day comes for it to be fixed and not enough parts were ordered, waiting another week or so for an approval on an exchan**, calling to make sure they (Conns) have a unit to beable to exchan**, being told one thing but when my *** and I **t to the store ( I was distracted/ not paying attention and wrote it down wrong), Then go talked to both mana**rs at that store and they were both not very nice at all ( just give them a refund to be done with this and them and **t them out of my store). Through all the problems with Conns they offer a $Conns gift card thats it take it or leave it thats all we will doReally! of course its no problem for them because they are not out of pocket nothing its just going to come right back to them. Im now out of pocket for having to go to the laundry mat to do my laundry for a month, out of pocket hundreds for financing the first washer/dryer combo and now Im out of pocket hundreds for the new one aswell! How is that in any shape or form fair or just?

Thank you for the
opportunity to respond to Mr*** complaintOur records show on 11/23/14;
Mr*** purchased a *** digital camera with a 24-month Repair Service
Agreement PlanMr*** signed his invoice acknowledging he received a
copy of Conn’s Return and Exchange
Policy at the time of purchase
We received Mr***
complaint and found he returned to Conn’s located in Oklahoma City, OK where he
made his purchase to return his cameraMr*** was reminded of Conn’s
15% restocking fee to return or exchange his merchandiseOur records show
there was a delay processing the refund however; on 12/23/we mailed a check
in the amount of $to Mr*** residenceWe attempted to contact
Mr*** on 1/19/to verify if he has received his refund however; we
were unsuccessful in our attempt
At this time we are
unable to honor Mr*** request to receive a full refund; as listed on
Conn’s Return and Exchange Policy he received, there is a 15% restocking fee on
all returns or exchanges
If we may be of
further assistance, Mr*** may contact us at 1-877-358-
Sincerely,
Dyeisha W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve
[Provide details of why you are not satisfied with this resolution.]That again is the same thing thats been happening since day one of complaintYour companys lack of professionalism is not a good excuse to not be liable for damages
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
You're disregarding what my previous message statesYou're right the rebates are internal information of Conn's, and what your provided does not reflect my payments
Regards,

Thank
you for the opportunity to respond to MrsD*** complaint. After researching her concerns we found she
was misinformed by an agent before the inspection report had been
reviewed. We contacted MrsD*** on
12/16/and advised her that the photos from the report displayed
an
accidental blood stain that we were unable to removed therefore an exchange was
approved under the terms and conditions of the Furnituregard coverage. We confirmed oppose to MrsD*** using the
credit toward replacing her mattress she selected a 3D blue ray player which
was picked up on 12/21/14. We sincerely apologize
to MrsD*** for the delay and any inconvenience caused
Sincerely,
Kathryn J***

Again, we are in the process of correcting the accounts. We are not showing any negative credit marks associated with either account; however, if *** has received negative marks due to this matter, we will remove the marks. *** stated he sent the contract back this morning. Pleas allow 7-business days to process the contract as well as remove any applicable insurance on the accounts if he has sent in proof of homeowner's insurance

We attempted to contact
*** *** on several occasions to discuss his concerns however; we have
been unsuccessfulAs previously stated Conn’s is willing to exchange the television
if *** *** is able to provide the serial number and original packaging associated
with the television to verify there is no physical damage. *** *** will need to bring his credit
account current, as of *** the past due amount is $1,301.00. Once the account is current *** *** may return the TV to the store in its original packaging, ***, the
store manager at our *** location is aware of the approval and will
inspect the unit upon his returned
If we may be of further
assistance, *** *** may contact Customer Service at
***
Kind regards,
*** ***
Customer Relations

Thank you for the opportunity to respond to *** *** complaintWe attempted to contact *** *** on 4/15/and 4/16/
to address his concerns however; we were
successful in our attempts
To better assist *** *** we ask that he
contact us directly at ***
Kind
regards,
*** ***

Thank you for the opportunity to respond to Mrs*** complaint
Our records show on 1/04/13, Mrs*** purchased a Frigidaire washer and
dryer both with a 36-month Repair Service Agreement PlanMrs***’ washer
and dryer was scheduled for delivery and received in good order on
1/5/
We received Mrs***’ complaint and found she contacted our
service department on several occasions regarding her washer and dryer dated
from 6/13/to 10/29/Mrs***’ last service call on her washer was
received on 9/30/14; stating the light would not come on when trying to use the
washerAfter further reviewing Mrs***’s service needs regarding the
washer, Conn’s agreed to exchange the unit under the terms and condition of the
Repair Service AgreementOur records show on 10/30/14, Mr*** re-selected
a Samsung washer which is scheduled for delivery today 10/31/
Mrs***’ last service call on her dryer was received on
10/29/stating the unit does not heat up or dry any clothesMrs***’
service appointment is scheduled for 11/05/14; once the technician assesses the
dryer we can determine what further actions are needed to repair the unitAt this
time Mrs***’s dryer does not meet the qualification for an exchange; we
will continue with serviceWe sincerely apologize for any inconvenience Mrs
*** experienced as a result to repairs
If we may be of further assistance, Mrs*** contact us at *** ***

CASE ID: ***
On March 20, 2015 you provided the following information:
Thank
you for the opportunity to respond to *** *** additional commentsWe
received the Repair Service Agreement that *** *** stated was given
to him at the time of purchase and found the Terms and Condition during
that time states that a replacement is given if we are unable to repair
after three service attemptsHowever; out of the seven times *** *** has contacted us for service, six of the service calls has been
related to software issues which is not covered under the Terms and
Condition of the warranty Section (3) Exclusion; Letter (d); Conn’s service technician only repaired the unit once
Although
*** *** *** does not meet the qualification for an exchange;
in attempts to resolve this matter Conn’s is willing to exchange the
*** under the Terms and Conditions of the Repair Service agreement
as a gesture of goodwillWe no longer carry the *** *** ***
originally purchased therefore; we will issue an store credit for
$which was the original amount paid to re-select another ***
*** *** may visit his local Conn’s to initiate the exchange
At this time we are unable to honor *** *** request for additional compensation
If we may be of further assistance*** *** may contact customer service at ***
Kind regards,
*** ***
*** ***
***

Thank you for
the opportunity to respond to *** *** concerns regarding promotional
letters and calls she has been receiving
We have placed
a cease and desist on the telephone numbers provided by *** ***, as well
as, removed her name from the mailing list
Please allow
up to hours for the process to complete.
If *** *** receives any further mailings or phone calls after the
hour period, we ask that she contact us directly so we may address it further
We value *** *** and apologize for any inconvenience she has experienced due to this
matterThank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Complaint Detail / ProblemNature of Complaint:Refund / Exchange Issues - The company failed to honor a verbal commitment to provide refunds, exchanges, or creditselectProblem:Thank you for giving me a opportunity to respond to Conn's letterNow they are right I did go to the store on 05/05/and purchased a bedroom setThe salesperson helped me and I told him I am total disable and need a firm mattressso he show me a bedroom set and I sat on a mattress and told him that it was to soft and he said ok so we did not walk around and look at any mattress at all and I have the delivery ticketI was not at home when they came out they call and my son told him I was not at homeThey called and said they would be here in minutes and my son said okBy the time I came home it was to late so I started calling the next dayI called to file a complaint the next day about the mattress because the salesperson did not tell me about there policy if I would've knew about it I wouldn't have bought anythingI feel like it was a problem because I called within hours of the delivery and it was delivered to my house with my son who did not know anything about my purchaseMy son signed the ticket and all I was wanting was a firm mattressThank you for your help may god bless you all.TranslateDesired Settlement / OutcomeDesired Settlement:selectDesired Outcome:I wanted a replacement but now I would like to be through with all of this please get your furniture
Regards,

Thank you for the
opportunity to respond to *** *** complaintOur records show on
11/25/11, *** *** purchased a *** washer and dryer both with a
48-month Repair Service Agreement
We reviewed *** ***’ service history and found that she has contacted our
service
department twice regarding repairs for her dryer (1/14/and 5/15/15) and once
for repairs on her washer (5/15/15)During *** *** last service
inspection on 5/22/15; the technician found parts were to complete repairs for
both the washer and dryerOur records show we have received the parts and *** *** is currently scheduled for repair on 5/59/We sincerely apologize for
the miscommunication *** *** received regarding the time of her
scheduled service appointment
At this time *** ***’ washer and dryer does not meet the qualifications for an exchangeAs
a gesture of goodwill, Conn’s will mail *** *** a $gift card for any
inconvenience she experienced as a result of delay
If we may be of further
assistance, *** *** may contact Customer Service at ***
Kind regards,
Dyeisha W***

Thank you for the
opportunity to respond to Mr***’s complaintOur record show on 4/4/15,
Mr*** purchased a ** French Door refri**rator, ** water filter and a **
hokit
After further review of Mr
***’s complaint, Conn’s has agreed to return the water
filter and issue a
refund if the item is in its original packagingMr*** may return the
water filter to his nearest Conn’s to initiate the refundWe appreciate Mr
*** for bring this matter to our attention and we sincerely apologize for
any inconvenience he experienced during this process
If we may be of further
assistance, Mr*** may contact Customer Service at 1-877-358-
Kind regards,
*** ***