Conn's Home Plus

Thank you again for the opportunity to respond to *** concerns regarding her accounts.
We are currently in the process of refinancing Mrs
Bunch’s accounts.
If she has any questions or needs further assistance,
we ask that she contact us directly
We value *** *** as a customer and greatly appreciate
her bringing her concerns to our attentionThank you,Cheryle S***

Thank you for the opportunity to respond to Mr
***’s
complaintOur records show on 12/05/14, Mr*** purchased a ** French Door
refrigerator with a
48-month Repair Service Agreement Plan at a
clearance/discounted price of $and received delivery on 12/06/
We received Mr***’s
complaint and found his issue has been addressedMr*** was approved for
an exchange and re-selected a *** Four Door refrigerator which was
delivered in good order on 1/20/We appreciate Mr*** for bringing this
matter to our attention and we will address this issue with all parties
involvedWe sincerely apologize for any inconvenience Mr*** experienced
as a result of miscommunication
If we may be of further assistance, Mr*** may contact customer
service at ***
Kind regards,
Kathryn
J***

Thank you for
the opportunity to respond to MrsC*** concerns regarding account
#38467636. MrsC*** stated she paid
her account in full in August and never received a letter stating the
account was closed
According to
our records, MrsC*** account has
been closed as of August 26, 2014. We have mailed two previous close-out letters to the address on
file. We have included a copy of the letter
for MrsC*** records
We value Mrs
C*** as a customer and sincerely apologize for any inconvenience she has
experienced due to this matter.Thank you,Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Unfortunately *** Your response comes across very cannedPlease understand that after questioning some others who have dealt with Conns (lack of) service department and also speaking with a few front end delivery people that work at Conns, it is my observation that my experience is the rule, NOT the exception. I should NEVER ever had to file this complaint with the Revdex.com, I should NEVER have had to send a formal complaint into your "special complaint department"
If I was to behave in the manner of your (lack of) service department I would simply let this Revdex.com isue close instead of rejecting itBut see Ms *** I am doing what your company pretty much failed on all accounts to dotell me what the heck was going on!
So as annoying as this ismy issue is NEVER going to be resolved -- I will let this Revdex.com eventually close however, you and your department (unfortunately mainly you because you have chosen to be the spokesperson for your department) really need to actually determine what the words "customer" and "service" actually mean
- A customer is someone who buys a product from your store and in doing so, expects in good faith that you will provide them with help should something go awrythey are NOT simply a person to take money from
- Service is a much broader thinghowever, in a nutshell it involves the following
A - Setting realistic expectations if something needs to be fixed how long it might take (to his credit when the repairman knew the part was going to take a while, he told me)
B - Contacting the Customer at the very least the day before to let them know a service person was coming out (this NEVER happenedthe times your repair man came out it was un announced and I had to give him a code to get into my house)
C - If a part comes in, or something is going to be delayed, Call the customer and give them a STATUS UPDATE
D - keep accurate record if/when a customer calls in so they do not have to start from the beginning each time AND your agents can refer back to the timeline of what is happening (there were at least calls where agents did NOT take notes, I know, because I asked)
sorry for the lecture *** but, I do not think that Conns really gives a rats patootie about my awful experience nor do I think Conns as a whole really cares about their service side of things
I will give you ONE small ounce of credit, at least (it would seem) that you have a US based service crew as opposed to sending those jobs to an offshore company
The company you work for has a sucky service departmentIf you are the head of it, and TRULY careStep up your game
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
From: *** [mailto:***]
Sent: Thursday, November 20, 12:PM
To: drteam
Subject: RE: #***
I have not heard from Conn's as of today I thought their agreement was to refund me but, when I called the number on the letter to check the status, the person I spoke with had no knowledge of this dispute.
So no I haven't heard from Conn's
Thank you
Regards,

Thank
you for the opportunity to respond to Mrs***’s complaint regarding a
purchase under the name *** ***Our records show on 12/28/14, Mr
***
purchased a LG High Efficiency washer and dryer both with a 24-month
Repair Service Agreement and two LG pedestalsMr*** signed his invoice
and contract acknowledging he was aware of all merchandise and prices listed at
the time of purchaseWe show Mr*** picked up his products the
following day, 12/29/from Conn’s located in Chandler, AZ
After further researching Mrs***’s compliant, we found Conn’s
did have a promotional offer to receive two free pedestals with the purchase of
a select washer and dryer pair and receive free next day delivery (where
offered)However, the washer and dryer Mr***’s elected did not meet
the qualification to receive two free pedestalsMr***’s purchase did qualify
for free next day delivery however; Conn’s delivery team schedules appointments
based on availability and we were unable to scheduled Mr***’s
appointment the following day therefore he elected the option to pickup his
merchandise
At this time we are unable to honor Mrs***’s request; Mr
***’s contract he received at the time of purchase provides details
regarding all items purchased, his monthly payments and the due date for each
paymentWe sincerely apologize for any inconvenience Mrs*** experienced
during this process
If we may be of further assistance, Mrs*** may contact
customer service at ***
Kind
regards,
Dyeisha
***

Thank you
for the opportunity to respond to *** *** additional comments. Conn’s has honored our previous agreement to
*** *** through the Revdex.com. As
previously stated we processed and mailed two $gift cards to ***
***’ residence; the tracking number for the gift cards is
***Although we were unable to confirm if *** *** was
offered $in gift cards; Conn’s submitted another $gift card on
1/19/which was mailed to her residence; the tracking number
***. USPS online
tracking shows both a notice was left to pick up both envelopes. *** *** will need to contact her local
post office to sign for the certified mail.
At this time
we are unable to honor *** *** request to further defer her monthly payments
As listed on the contract she signed at the time of purchase her first payment was
due on 12/01/14; any payments received more than 30-days after the due is may
be subject to negative activities being reported to the credit bureau
If we may be
of further assistance, *** *** may contact us at 1-877-358-
Sincerely,
***
***

Thank you for the opportunity to
respond to Mrs*** complaintWe received Mrs*** complaint and
found on 10/20/14; she went into
Conn’s located on ** *** ** *** ** after
receiving a promotional letter to increase her credit limit with Conn’s and
also offering 10% off and 12-month No Interest on any single item $and up
Our records show Mrs*** purchased a Hewlett Packard 27” Envy desktop computer
which retails for $$Mrs*** purchase did meet the qualifications
for the promotional offer and she received 10% off the computer which totaled
$and her account was setup on a 12-month no interest account
Our records show Mrs***
returned to the store location the following day 10/21/14, to exchange the
computer for a smaller screen sizeMrs*** re-selected the Hewlett
Packard 23” Envy Beats Editions desktop computer which retails for $
however; Conn’s had an in-store promotional sale on the computer for $
As listed on the promotional letter Mrs*** received, “Discount offers
are taken from Conn’s regular low price and may not be combined with other
promotional or clearance offers”Mrs***’ credit did qualify her account
to receive the 12-month no interest account
At this time we are unable to honor
Mrs***’ request to receive 10% off; the desktop computer she re-selected
does qualify with the promotional offer she received
If we may be of further assistance, Mrs*** may contact
Customer Service at ***
Kind regards,
*** ***

Revdex.com:
This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/20/6:51:PM and assigned ID ***Sent: Monday, April 13, 8:PM To: drteam Subject: RE: Complaint #*** Hi I received today...the issue is now resolved.. J***
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. Conn's insists the bed delivered is the same bed I selected in the store; I refuse to believe it is Conn's provided no opportunity to purchase additional support for the mattress or information which would allow me to obtain the support the company believes I needed I purchased the said support from *** *** Furniture because the representatives at the Conn's store had no items that would provide the said support With the recommended support in place, the mattress offers no support, is pliable and shows no indication it was manufactured by ***I believe a suitable replacement mattress is in order or the need to seek legal counsel regarding this matter will be considered
Regards,
T*** T***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I am not satisfied with the resolution, when we requested for a tech to come to my house to look at the furniture, we requested for them to come when an adult was presentThere was no adult present there was only teenage girls in the home at the timeThey did not know the extend of the severity and the comcren we had regarding the furnitureSecond why would I want the same furniture to be just swaped out I want something different, I DO NOT want to go through this situation AGAIN!! Exchange it for something elsethat WORKS!!! I do not want the same sofa or love seat it will do the same thing it did beforeExchange it for something different or take it backThe dinning table and chairs have not been brought up at all and there are issues with this product as wellI will take picture or video and will attached it this email once I have them so you could see the crap we got and what they want us to work with...The last severeal respoinses from the company said there was no issue eith the furniture and that it did not meet for an exchange, but finally someone came by and said there is an issue and now they want to exchange the furnitureI kept saying there was something wrong with the furniture. You see that there is something wrong....I don't accept the companies offer and dont want to replace the furniture I want something different...Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I don't think that this was negligence on my part I believe this is a result of a defective part maybe the reservoir where the detergent is dispensedI am not a technician to swear on that statement by I made several attempts to **t the company to admit that their product was defective to no avail they only responded with rust is not covered but but you think that clearly only a defect would cause so much damage and now it is just worn out to where it doesn't hold the screws to support the drum when it's agitating cause more damageI pray they are held liable and replace the item in question

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
There seems to be a never ending lists inflamatory excuses why no one can help usWe have heard a handful during our calls to customer serviceWe never really got any consistentcy in reasoning while being ping ponged between customer service and corprateThis latest responce was completely void of any proposed actionI'm sure no one would ever assume the use of a bed to be so narrow and exactYou should hold a training session on how to use your products before lending your creditWe only spend 8-hours in our bedroom and only lie on our bedEven if there was any misuse or over use- the result should not have only effected one half of the bed after only monthsWe rotated it and the other side had months of the exact same use without the same effect.Credit our debt to you with $or more immediatly or we will consider our ontract and debt with Conns completeThis notice shall serve as a cease and desist notice againts any future communicationsIf no compensation is recieved than no more payments will be made from us to ConnsWe will contiually comunicate our dissatisfaction in all availble public forums to warn all potential customers from doing business with Conns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
12/24/2014- Conns did call me today, demanding a payment, again they continued to demand an incorrect amount and past billing information that is I constituencies with a payment history they sent meThe call today was escalated to a "supervisor" who stated if I paid them 17.$ it would bring account to currentThey also claimed that the *** had sent them notice stating you reviewed my account with them and saw nothing wrong

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I am grateful they honored the refrigerator agreement of 50% off that was written and that I am ok withThough the manager did know he was sending me a damaged one because he stated that they had none of those refrigerators and they had a damaged one and some way he found one and it was the damaged oneIt was not the delivery men that damaged it like you saidSo I have been lied too againBut thank you for honoring that partAnd I accept that part of the agreement.Now about the 65" ** *** television; original bought this on 1/9/and the invoice was redone on 1/14/because of they messed up the orderThe sale person Caleb *** was a horrible sales person, he kept disappearing on us and didn't have the answers to my questionsI was lied too about having parts for dishwasher & refrigerator and had to go back and I saw they had them instead of saying "oh I am sorry" they redid my invoice and added them onWhen I purshase these items I wanted all the large items delivered including the TV because I had nowhere to put it with out the stand that I purchasedWhen I went to the front they had my tablet, sound bar and the Television waiting for me and I said I didn't want to take the tv right now..and before I knew it they were loading it on my truck...since I was so mad at them about the service I just let it goIT WAS NOT MY CHOICE TO TAKE THE TV! I felt I was forced to take it and not it makes me think that they knew something was wrong with the tvI also would of purchsed the extented warranty if I was offered to meI was not offered this serviceNow Conn's customer service was trying to sale me an extented warranty to cover the TVAnd I stated it would not cover it because it is a pre-existing conditionI did not damage this tv..it worked for almost weeks and then lines showed upI beleive this was cracked during the making of this tv because it was so small I couldn't even see itIf it worked at factory then they would of just boxed up and sent it on its way to consumersThe ** repair man when I asked him if he thought it could of been done there while being made he said yes it looks and seems like it could of been and he thought ** would cover this..he was just as surprised as I was that they did not unless I have an extended warrantySo he stated that the place I purchased it from should exchange for usAnd at my surprise I have been calling and leaving messages have records of dates and times with no return calls or messagesAnd once they called me at 6am and no message left!! I just want my TV repaired or exchangedI did nothing to this tv it was like this when I purchased it, I truly beleive in good customer service that Conn's as a new company here in *** would take care of me and I am still fighting to get this resolveI am not going away if I have to post to social media, TV stations and what ever I need to do I willMy last step is taking Conn's to court over something so simple that could be fixedI am paying $for something that does not work and it is a faulty screenI did not do this, I would be willing to take a lie detector test over this I just do not feel this is good business practice to treat your buyers this wayI am not a bad person just want something I purchased to work and I feel it shouldn't be so hard and such a headache that clearly it was damaged alreadyPlease help me make this rightSomeone at Conn's has to be able to help me with this
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I will never do business with conn:s because I do not trust them because they do not honor their sales prices and I am going to tell everyone I know how I was treated and advised them not to do business with conns I am doing business with another furnture store and they honor the price;s of their munchdise Thank you *** ***

Thank you for the opportunity to respond to **
***’ complaintOur records show
on 11/19/14, *** *** purchased a LG 3D Blu-Ray Home Theatre System with
a
24-month Repair Service Agreement
After further review of *** ***’ complaint
we show Conn’s agreed to honor his request for an exchange*** *** received
an in-store credit for $which was the original amount he paid to
re-select another home theatreOur records show on 2/4/15, *** ***
re-selected a Bose CinemateHome Theatre System for $and financed
the difference on his Conn’s account
If we may be of further assistance, *** *** may contact customer
service at 1-877-358-
Kind regards,
***
***

No Conn's has not satidfied my complaintmy washer is still vibrating like crazy

Thank you again for the opportunity to respond to *** ***'s concerns regarding her account. Conn's only makes one attempt to debit the funds from your checking account, as noted in your payment history that was attached for your records in the first response. It is the customer's responsibility to verify the funds availability before submitting a payment. The account was overdrawn before the Conn's payment processed, therefore, we are unable to refund any NSF fees you received due to the account balanceYour financial institution has the option to try to process the authorized payment you submitted up to four times. If you have concerns regarding the overdraft fees, you will need to consult your banker at your financial institution. Thank you, *** ***

Thank you for the opportunity to respond to ***
***’ concerns regarding account #***. ***
stated her contract was incorrect and she had to have the store manager fix the
account.
We have credited ***’ account in the amount of
$48.84.
Once the credit posts to the account, we will submit the account to
close. Please allow 10-business days for the credit to post and the account
to close*** will receive a close-out letter
within days of the account closing
We value *** as a customer and sincerely
apologize for any inconvenience she has experienced due to this matterThank you,
*** ***