Conn's Home Plus

Revdex.com:
I have contacted the number to schedule a pick up for refundI spoke with "***" in customer service and was told if I returned the washer it would negatively effect my credit report as it would not fulfill the contractShe also told me I could pick another washer with store credit, or exchan** for the ***eI would also like to point out a ***sung certified technician came out (sent out from ***sung) and reported the lock and mechanism was broken by the technician sent out by ConnsI have sent you the work orders with his name and numberHe said he is willing to take your call and report what he sawAs far as ***sung is concerned, they told me they do not replaceThey only repairSo, I am not sure why ***sung would need to approve a return when they do not replace merchandise.
I feel bullied into doing business with ConnsThis has negatively impacted my family and I have nothing to gain by storing a unusable washer in my homeThe money and time spent on washing clothes at a outside facility has far exceeded $Plus, the dama** caused by this washer to my floor will be another expense I can not affordWe were forced to wait for repairs that took two weeks between each I don't believe my request for a refund is unreasonable after this negative experienceYour records do not show all the in store visits or numerous phone callsI was ignored and left at the mercy of your system.
As of now, the washer is still broken and in my wash roomI have eight children and two adults to wash for and this has been unnecessaryI received a lemon.
I don't believe being sold a lemon and requesting a refund is a reason to negatively effect my credit score.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Thank
you for the opportunity to respond to Mrs***' complaintOur records show on 5/27/13; Mrs. *** purchased a *** Heat and Cool
air conditioner with a 24-month Repair Service Agreement Plan
After researching Mrs***' complaint, we
found her issue has been
addressedOn 2/5/15; Conn's approved an exchange on
her unit due to the delay receiving the parts to complete repairsOur records
show on 2/19/15, Mrs*** new *** Heat and Cool unit was delivered and
installed by Conn's delivery teamWe sincerely apologize for any inconvenience
Mrs*** experienced as a result of service delay
If we may be of further
assistance, Mrs*** may customer service at 1-877-358-
Kind regards,
***
***

Thank you for
the opportunity to respond to Mrs***’ concerns regarding account
#***. Mrs*** stated the
insurance on the account should have covered five payments and she is not
behind on her account; however, she continues to receive collections calls
According to
our records, Mr*** signed a 32-month retail installment contract on
November 26, 2012. This contract included
unemployment insurance as well as credit life and disability insurance. Mr*** began receiving insurance
benefits that paid the minimum monthly payment on the account on June 27,
This payment included payments for May and June 2013. The insurance benefits paid a total of five
months while Mr*** was unable to work.
We have attached a copy of the payment history for Mrs***’
records. We have reversed the $in
late fees that and the credit marks that were assessed on the account in error
during the time that the insurance was paying the minimum monthly
payments.
Mr***’
account has been credited for all the insurance payments received on the
account as well as the late fees assessed in error; however, the account
remains past due. The next payment was
due on the account on April 26, in the amount of $136.46. We received a payment on the account on April
21, 2015; however, this payment credited the account for March 26, 2015.
We value Mrs*** as a customer and
appreciate her bringing her concerns to our attention.Thank you,Cheryle S***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
They said they have given the discount which is the % and said they took off insuranceThey state that my pay off cash balance is now which would be correct
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I am sorry but I am not going to accept this response because it is not true!Conns fail to inform that Dinning set that I order was canceled by Conns and they did even care to inform me.I also want to bring up to your attention the one of your delivery guy come inside my house and disrespect my nanny and later myself when I walk in to ask them to remove the attachment of one of my sofa set.The part that should have been connect to from my lounge chair and the sofa is loose , I specifically order the end of the sofa for my child safety and when I ask to remove that he refuse .I said to the delivery guy if something happen to my son and he hit his head on that part I would not think twice to sue Conns his response was I don't care you will be dealing with Conns not him.The other guy end up taking this part of but he said you will have wholes on the sofa.I did agree with the resolution because my sons safety is my number one .However I also want to let you know that I did pay for warranty on my furniture ( and let me be honest it was not cheap at all ) and the sales guy said that if anything happen to my furniture it would be replace...When Conns finally contact me to address this issues I stated all this information and I request the update amount that I own with Conns because I really don't want to deal with them any longer.This information was not provide to this day...The store stated that they would adjust my charges and give me some credit but no one knows about this!!!The delivery that was informed that would not be charge were charged.The amount that I pay for the warranty on the furniture it's just another way to scam the customer because when comes the time to use they don't come up to their end . Also for all the ones interest on the Conns store and their furniture I would like to inform you that store manager told me that they are having issues to get the furniture so you buy the furniture but it is not sure that your purchase will be completed and if that happens your deal will be canceled and you will not even be informed.Way to go Conns , this was by far the worst experience that I could ever have...Thank you Regards *** * *** Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

Thank you again
for the opportunity to respond to *** *** concerns regarding his
refund. *** *** stated he has not
received his refund check yet
We asked that
*** *** allow 10-business days for us to process the refund and mail the
check. TheThanksgiving holiday delayed
the process by one day.
*** ***
check was mailed out via *** on December 10, 2014. Thank you,*** ***

Thank you for
the opportunity to respond to Ms*** concerns regarding a Conn’s
account.
According to
our records, Ms*** is not a signer on the account she is inquiring
about. Conn’s has many data and privacy
measures in place when credit accounts are established. We take the privacy and protection of our
customers’ information very seriously; therefore, we are unable to discuss the
account with anyone except the account holderThank you,*** ***

Thank you for the opportunity to respond to *** *** additional comments. After reviewing *** *** service history and escalating her issue with upper management; Conn’s has agreed to honor her request and exchange her *** 70” TV. We attempted to contact *** *** on 5/11/15 to discuss her concerns, but we were unsuccessful in our attempt. *** *** has been issued a credit up to the original amount paid which was $2,to re-select a new TV because the original model is no longer available. *** *** may visit her nearest Conn’s location to initiate the exchange. We sincerely apologize to *** *** for the experience and any inconvenience that has been caused regarding this matter. If we may be of further assistance, *** *** may contact our Customer Service Department at ***. Kind regards, Jana A***
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Our records show, as of
6/29/15, MrsT*** has not returned her notebook purchased with us or contacted
service to assess her repair needs. Mrs
T*** purchased a *** *** Touchscreen notebook with a 1-year limited manufacturer’s
warranty only. If repairs are needed it
would be under the manufacturer’s warranty.
Kind regards,
Kathryn J***

Thank you for the opportunity to respond to Mr***’s additional
comments. Our records show on 3/03/15Mr
***’s information was submitted to the manufacturer for a repair review for
a possible exchange; however the manufacturer rejected the request and advised
the dishwasher did not meet the qualifications for an exchange under the terms
and conditions of the manufacturer warranty at that time and to proceed with service. The requested latch and latch connector was
ordered and was installed on 3/25/successfully We attempted to contact Mr*** on 3/30/
to confirm the dishwasher was still working properly but we were unable to reach
him at this timeIf Mr*** has any questions regarding the manufacturer’s
warranty coverage he would need to contact ** directly at ***
If we may be of further assistance, Mr*** may contact our
Customer Service Department at ***
King regards,
Kathryn J***

Thank you again for the additional opportunity to respond to *** *** concerns regarding account ***. The product purchased as well as the credit have to qualify for the no-interest financing promotions. In *** *** case, the product did not qualify; therefore, we are unable to comply with his request for 12-months no-interest financing. The television *** *** purchased would have had to have been over $to qualify for the 12-months no interest financing promotion. Again we are unable to add the 12-months no-interest financing promotion to the signed retail installment contractThank you,*** ***

Thank you for the opportunity to respond to *** ***’s
complaint. Our records show on
","sans-serif">***, *** *** purchased a *** *** sofa and recliner
with a limited 1-year manufacturer warranty on both furniture pieces.
*** *** declined to purchase additional (FURNITUREGARD) on his ***
sofa and recliner. *** ***’s signed invoice indicates at the time of
purchase he was provided a copy of Conn’s Return and Exchange Policy which
states: No Returns/Exchanges on: Furniture, mattresses,
décor & accessories unless inspected by a Conn’s Service Technician and
found to have a manufacturer’s defect. *** *** elected to have
his items delivered; we show *** *** signed acknowledging his items were
delivered and received on *** in good order.
We received *** ***’s complaint and found he contacted our
service department on *** regarding his sofa; stating the unit was caving in on one
side. A service call was scheduled for ***; during the
inspection the serviceman found the sofa recliner was sinking down and the
footrest needed additional padding. The serviceman added inch foam
between the springs and added additional polyfill to the footrest; which was
up to the manufacturers standards. The
pictures on file show the repair has been completed up to the manufacturer’s
specifications. If *** *** is not
satisfied with the repairs, we are willing to sanother service call to
determine if adjustments need to be made*** *** will need to contact our
service department at *** to schedule an appointment
Sincerely,
*** ***
2/13/
Complaint
I bought a fridge from Conn's approximately months agoA month after we bought the fridge (at credit, not paid cash) the fridge stopped workingIt would not coolWe called Conn's and they sent a technician out to check it and he diagnosed that the compressor and other parts messed upHe said
it would take approximately a week to fixIncluding the time it would take them to order parts and have a technician come out and install the new equipmentThis was over a month ago and we still have not gotten our fridge fixedWe keep calling and they keep telling us that they have not yet received the partsOn *** *** they told us they had approved to give us a new fridge since the parts are taking too longToday, *** *** *** they are telling us the new fridge was not approved and they will send out to get the parts necessaryThey have us going back and forth and I have a ** *** *** and a * *** ***, so a fridge is a necessityAlso, we have been wasting electicity because the tech told us to leave the fridge plugged in so other parts would not mess up in the processSo, I have to pay extra electricity for an item that is not even working
Desired Resolution
I feel like I deserve to get this issue resolved immediately, and have them discount the time I have been without a fridge plus the money to pay for the extra electricity this is costing meWe also want to get reimbursed for all the food that went bad
Consumer Business Dialog

Thank you for the opportunity to respond to MrsS***’s
complaint. We researched MrsS*** complaint and found her issue has
been escalated to upper management for further review. After reviewing
the ph***s provided Conn’s agreed to honor MrsS*** request to exchange
her
mattress; she was issued a credit up to the original amount paid which was
$699.99. Mrs*** will need to visit her nearest Conn’s location to
initiate her exchange and schedule delivery.
In regards to MrsS*** sofa we show her last service call was
placed on 3/31/15; stating she had a snag in the leather. A
service call was scheduled for4/22/15; during the inspection the serviceman found the
sofa had a tear on the left sectional seat cushion. Mrs*** had the
part available to be installed from a previous service order; however the
serviceman was not able to install same day due to additional time was needed
to complete repair. Our records show MrsS*** service was completed on 5/21/15; the serviceman installed a new seat core and cover.
At this time MrsS*** sofa does not meet the qualifications for
an exchange under the Terms and Conditions of the manufacturer warranty or the
Furnituregard Plan. If Mrs*** is in need of service on her remaining
furniture pieces she may contact our service department at 1-855-266-6349 to schedule an appointment
If we may be of further
assistance, Mrs*** may contact our Customer Service Department at 1-877-358-
Kind regards,
Jana A***

Thank you for the opportunity to respond to MrsT***’s
additional commentsMrsT*** stated in her rebuttal that the bed
delivered was not the same bed selected in the store and that we did not
provide an opportunity to purchase additional support for the mattress or information
which would allow her to obtain the support needed
We have included in our response a copy of MrsT*** signed
invoice showing the model number selected at the time of purchase matches the
mattress that was serviced(See law label that was attached upon inspections.)
We have also included the link to our website showing the
standard queen frame that is available for purchase Model ***. http://www.conns.com/queen-bed-frame.html
You will see from the picture displayed the center support
needed to meet the manufacturer’s requirements as shown on the manufacturer’s
warranty card
Please note once proper support has been acquired it is
recommended that the mattress be rotated from head to toe degrees. This will allow the repositioning of the
support and may improve the comfort.
If MrsT*** mattress has been damaged due to the bed frame not
providing continuous support it will not be covered by the limited warranty
as stated on the warranty card
If we may be of further assistance, MrsT*** may contact
Customer Service at 1-877-358-
Kind regards,
Kathryn J***
7/10/
Complaint
I have to say that I have never been so displeased with a company in my whole lifeWe purchased warranties on all our furniture and electronic tablet back in August we have almost paid off the full balancewe have made claims on the furniture and Tablet only to encounter further damage to
our items by your repair techsadditionally repairs take a ridiculous amount of time to be completed meaning when a claim is placed it can take up to months for the repair to happenin some cases it's taken more than monthsin my opinion that is your attempt to run out the warrantyafter our SideRail needed repair the tech damaged our mattresswe have told you several times to no availadditionally the siderail was never repaired properly even after several attempts to have it looked at againour couch has needed repair since it is May and someone finally came out todayinstead of just repairing the sofa they damaged it with a huge hole on the inside exposing the wood frame and staples making it unsafe for our children to sit onwe are need our mattress replaced do to your negligence and now our sofa replaced do to your negligencea warranty should not be offered if you are not equipped or able to provide the servicewe are filing acclaim with the Revdex.com and the Texas attorney general officeadditionally we are considering further legal actionI need to be contacted by a general manager as soon as possible atI have we stood so much time and money dealing with connsI also have picture evidence of all the problems to the furniture due to the companies negligence
This is the above email I sent to conns in regards to the problems we're having
Desired Resolution
Replacement of mattress the tech damaged and sofa the tech damaged with the sane product as well as prompt repair of other outstanding items ongoing for several months
Consumer Business Dialog

Thank you for
the opportunity to respond to Mrs***’s complaintOur records show on 6/24/11, Mrs*** purchased
the *** *** Reclining sofa and loveseat and purchased a 48-month
FurnitureGard
Plan on both products
We
received Mrs***’s complaint and found she contacted our service department
on 1/19/15stating the loveseat has a small tear on the lower section
However; Mrs*** did not indicate that the reported damage occurred as
result of an accidental damage during her initial service callA service
appointment was scheduled on 2/4/15; during inspection the
serviceman found a tear on the right seat cushion and submitted the information
to our furniture claim specialist for reviewAfter further review of the
serviceman’s finding and photos provided, it was determined that the reported
damages shows signs wear and tear to the fabric from everyday useMrs
***’s furniture claim was denied under the Terms and Condition of the
FurnitureGard Plan Section (13) What Is Not Covered
At
this time we are unable to honor Mrs***’s request; the reported damages (as
shown in the picture attached) are not covered under the Terms and Condition of
the FurnitureGard Plan
If we may be
of further assistance, Mrs*** may contact customer service at1-877-358-
Kind
regards,
Kathryn J***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I do not feel like Conn's addressed my situation their subcontracted delivery people were the ones responsible for the additional damage to my refrigerator that I purchasedConn's accepted no responsibility for the safe delivery of my purchase which I paid them forI received no compensation for the further damage to my itemOnly sorry about your luckThe representative made no mention of this additional damage to my purchase in the responseThey try to make it sound like it is my fault and they had no responsibility in safely delivering my purchaseI do not accept the responseThis is poor Customer Service

Thank you for
the opportunity to respond to *** ***’s concerns regarding account #***. *** *** stated she paid the account in
full; however, it is still opened.
According to
our records, *** *** signed a 32-month retail installment
contract on
*** ** ***. That contract included
a 6-month no-interest financing promotion.
On *** *** ***, *** *** called our automated system and
obtained a payoff balance of $***.
*** *** made a payment on *** *** *** in the amount of
$***. This left an outstanding
balance on the account of $***
On March 2,
a letter was mailed to the address on file for *** *** letting her
know that there was an outstanding balance left on the account and her
cash-option was about to expire.
As a one-time
exception and a goodwill gesture, we will reinstate the cash-option, remove any
negative credit marks, reverse late fees and close the account.
Please note, it
can take 7-business days for us to make the above corrections on the account
and for the account to close and it may take the credit bureaus 30-days to
update their files.
*** ***
will receive a close-out letter within business days of the account
closing.
We value *** as a customer and sincerely apologize for any inconvenience she has
experienced due to this matter

Thank you for
the opportunity to respond to Mr***’s concerns regarding accounts
*** and ***. Mr***
stated he has filed bankruptcy; however, we continue to call him
We have placed
a cease and desist on the telephone numbers listed on Mr
***’s
accounts. Please allow hours for the
cease and desist to be completed.
If Mr***
receives any additional phone calls after the hours, we ask that he contact
us directly so we may further review the matter
We value Mr
*** as a customer and apologize for any inconvenience he has experienced due
to this matterThank you,Cheryle S***

Thank you for the opportunity to respond to Mrs
***’ concerns regarding account #***.
Mrs*** stated she has paid her account, but she continues to
receive collection calls.
According to our records Mrs***
began receiving collection calls due
to a payment that were returned by her
financial institution due to NSF. We
have attached a copy of Mrs*** pay history for her records
When the payment is late, we begin call
attempts as a reminder to ensure payments will be made timelyIt is a
practice for our company to begin call attempts the first day the
payment is lateTo prevent the calls Mrs*** has the option to pay
on-line, in her local Conn's store, by mail, or over the phone if it is more
convenient for her, before her due dateAdditionally, if Mrs***’ pay
date has changed, she may benefit from requesting a change of her due date each
month. We ask that Mrs*** contact
us if she would find this beneficial.
Please note, when payment arrangements have been
made, it takes hours to remove the telephone number from the system to stop
the collection calls.
We value Mrs*** as a customer and appreciate
her bringing her concerns to our attentionThank you,*** ***

Thank you for the opportunity to respond Mrs***’s
complaint. Our records show on 5/17/15, Mrs***
purchased a **
65” Ultra HD Smart 3D LED TV with a 49-month Repair Service
Agreement w/Accidental DamageMrs***’s signed invoice indicates at the
time of purchase he acknowledged she was provided a copy of the RSA &
ACCIDENTAL DAMAGE brochure and that she understood the coverage associated with
the product. Mrs*** elected to pick up her television from our
Corpus Christi, TX location store #**Mrs*** signed her invoice
verifying her item was received in good order. Our customers are given
the opportunity to inspect their product prior to leaving the store. Mrs
***’s signature on her pick up slip acknowledges that she thoroughly
inspected her merchandise for damages for an exchange or price concession would
not be authorized for damages discovered once the product leaves the warehouse or
store. Once the product has left the store we are unable to determine
when the damage may have occurred.
Mrs*** has been contacted and made aware she will need to
contact service to have her television assessed for further assistance.
At this time we are unable honor Mrs***’s request to exchange/return
her unit.
If we may be of further assistance, Mr*** may contact our
Customer Service at 1-877-358-
Kind regards,
*** ***