Conn's Home Plus

Thank you for
the opportunity to respond to *** *** concerns regarding account
***. *** *** stated we have
been calling his ex-wife regarding his account
According to
our records, *** *** contacted our office on December 6, regarding
the
collection calls. The agent *** ***
spoke with placed a cease and desist on the telephone number for *** ***’s
ex-wife at that time.
Please note,
it takes hours for the system to update and to remove telephone numbers from
our system. The automated system has not
placed any calls to the telephone number provided by *** *** since
December 7,
As of December
9, *** ***’s account has been brought to a zero balance and no
further telephone calls will be placed regarding the account
We value *** *** as a customer and appreciate him bringing this matter to our
attention. Thank you,*** ***

Thank you for the opportunity to respond to *** ***
complaint. Our records show on 4/16/15, Mrs***
purchased a
*** high efficiency washer and dryer with a (24-month Repair
Service Agreement) on both units. After further research we found there
was a delay with completing *** *** delivery due to the items being
delivered at a new address which was not listed on her invoice and *** *** not being available; however as of 4/20/15 *** ***
received her washer and dryer. *** *** signed her delivery ticket
acknowledging her washer and dryer were delivered and received in good
order. We sincerely apologize to *** *** for the experience and any
inconvenience that was caused as a result of the delayed delivery
If we may be of further assistance, *** *** may contact our
*** *** Department at ***
Kind regards,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
What I don't understand is, if y'all are offering a 10% discount if we keep the junk, then y'all are agreeing that it's somewhat your fault for something that went wrong, BUT, if I return the product and pay 15%, then I get nothing out of this at allI still wanna return it, but I find it quite annoying how your customer service doesn't help someone who is a potential returning customer who has spent THOUSANDS of dollars thereIn the past when purchasing items, I've never once heard of this new policy of restocking feesThere should definitely be a new sheet In returning customers contract work, due to the changes being made and us not being aware of itAnyway, why is it that when I called the number provided, to have this item returned, that no one bothered mentioning to me that I must pay the storeEven more of miscommunication and poor customer serviceI need someone to call me and get paid over the phone for the restocking fee that y'all insist being paid on

Thank you for the opportunity to respond to *** ***
complaint. Our records show on 2/08/15, *** *** purchased a
*** ***
door refrigerator with a (24-month Repair Service
Agreement). *** ***’s signed invoice indicates at the time of purchase
she acknowledged the refrigerator purchased was a floor model and sold as is at
a discounted price; the retail price of *** ***’s refrigerator is $5,
she purchased it at $3,
After researching *** ***’s complaint we found at the time of
delivery *** *** refused the refrigerator; stating the refrigerator was
damaged and not in the condition or met her expectations. The
refrigerator was returned and a full credit of $4,was submitted to close
*** ***’s account at a zero balance.
*** *** contacted our Customer Service Department on 2/16/15; *** *** expressed her dissatisfaction and her request was to
purchase a new refrigerator at the same discounted price. *** *** was
informed she would have to pay the regular retail price to receive a new
refrigerator. *** *** declined the offer. Therefore, we are
unable to honor her request.
If we may be of further assistance, *** *** may contact customer
service at ***
Kind regards,
Thank you,
*** ***

Thank you for
the opportunity to respond to *** *** complaint regarding a purchase
made under the name *** ***. Our records show on ***
","serif">/14, *** *** purchased
a *** 75” *** *** TV (with a 49-month Repair Service Agreement).
After researching *** *** complaint we found she was misinformed
regarding television features. Due to the information that *** *** was
given; Conn’s has agreed to honor her request to exchange her television
without a restocking fee. We attempted to contact *** *** regarding
her concerns and exchange approval, but we were unsuccessful in our
attempt*** *** may visit her nearest Conn’s location to
re-select a new television; *** *** will need to take back her old
television to initiate the exchange
If we may be of
further assistance, *** *** may contact *** *** *** at ###-###-####
Kind regards,
*** ***

Thank you for
the opportunity to respond to ***’s concerns regarding account #
***. *** stated the account
should be closed
According to
our records, **s*** signed a 12-month retail installment contract on ***(. On ***
the
laptop was returned to the store and a credit of $*** was applied to the
account. An additional credit in the
amount of $***.** was applied to the account on ***. *** submitted a payment in the amount
of $*** on *** which closed the account.
**and **s
*** will receive a close out letter within days of the account closing. I have attached a copy of **and **s***’s
payment history for their records,
We value **
and **s*** as customers and appreciate them bringing their concerns to our
attentionThank you,*** ***

Thank you for the opportunity to respond to Mrs*** complaint
Our records show on 9/10/14, Mrs*** purchased the Austin Queen Hollywood
bedroom set which consisted of six pieces (headboard, footboard, rails, mirror,
dresser, and nightstand) and received a free 32” Haier
televisionMrs***’s
was scheduled and received delivery on 9/12/however; the dresser was not
available for immediate delivery
We received Mrs***’s complaint and found the Hollywood
dresser is currently on back order and is scheduled to arrive on 10/15/On
10/09/14, we contacted Mrs*** to discuss her concerns; Conn’s has offered
Mrs*** the option to return/exchange the bedroom set or wait until the
dresser becomes available and receive a discount on setMrs*** stated she
will contact us on Monday 10/13/14, to inform us of her decision regarding this
matterWe sincerely apologize for any inconvenience Mrs*** experienced as
a result of delay receiving all her merchandise.
If we may be of further assistance, Mrs*** may contact us
directly at ***
*** ***

Thank you for the opportunity to respond to ***'s additional concerns regarding her account. *** stated she has not received the close-out letter regarding her account and the credit marks have not been removed. According to our records, we mailed an account close-out letter to *** on May 4, 2015. On July 20, 2015, *** called our customer service department and stated she had not received the letter. As of July 20, 2015, we submitted the request to send her another close out letter regarding the account. *** stated she checked her credit reports and Conn's has reported the account as late. According to our records, we have corrected any errors reported to the credit bureaus. We ask that *** please allow time for the credit bureaus to update their files. If *** would like, she may fax over a copy of her credit report to *** for further review.Thank you,*** ***

Thank you for the opportunity to respond to *** *** complaintOur records show on 7/9/14, *** *** purchased the *** *** *** bedroom set which
consisted of seven pieces (headboard, footboard, rails,
dresser, mirror and two night stands) all with a 1-year limited manufactures
warranty
We show *** *** contacted
our service department on 10/24/stating the bed rails were bending which is
causing the mattress to sink inA service appointment was scheduled; during
the inspection the serviceman found parts were needed to complete repairs
Before all parts were received, *** *** contacted us again stating the bed
collapsed on one side and the frame broke*** *** was scheduled to complete
repairs on 12/24/14; however upon arrival the serviceman found the newly
reported damages was beyond repair and would need to order the side rail to
complete repairs
Our records show on 2/03/15,
the manufacture approved an exchange on *** ***’s bed rails which was
delivered on 2/10/Conn’s has agreed to issue a $credit to *** *** account due to the service delayWe sincerely apologize for any
inconvenience Mrand *** *** experienced as a result of delay
If we may be of further assistance, *** *** may contact customer
service at ***
Kind regards,
*** ***

Thank you for the opportunity to respond to ***’ additional comments. As previously stated at ***’ request he elected to receive a refund in lieu of his exchange. Since responding to ***' original response he has returned the old unit and a credit of $1,was applied to ***’ *** account on ***. For better assistance regarding his *** account he will need to contact Synchrony directly at ***. If we may be of further assistance, *** may contact our Customer Service Department at ***. Kind regards, *** ***

Thank
you for the opportunity to respond to *** *** complaintOur records show
on 3/7/15, *** *** purchased the *** *** bedroom set which consist of
seven pieces
(headboard, legs, rails, cross-rails, dresser, mirror and media
chest) which all comes with a 1-year limited manufacturer’s warranty; no additional
coverage was purchased*** *** delivery was scheduled and received in good
order on 3/17/
We
received *** *** complaint and found she contacted our service department
on 3/28/stating both the rails and crossrails were brokenOur records show
the first available date to have a serviceman assess *** *** items in her
area is on 4/21/Therefore; as a gesture of goodwill Conn’s had agreed to
exchange both her rails and crossrails
If
we may be of further assistance, *** *** may contact customer service at
***
Kind
regards,
*** ***

Thank you for the opportunity to respond to Mr*** complaint. Our records show on11/23/14, Mr*** purchased a *** Furniture *** furniture set which consisted of three pieces; left front sofa, right front chaise, and cocktail ottoman with a 48-month Furnituregard Plan on all three
pieces. Mr*** elected to have his furniture delivered; we show Mr*** delivery was completed on11/25/Mr*** contacted our service department on12/01/14regarding his Soho sofa and cocktail ottoman; he stated both units were faded and torn. A service call was scheduled for12/10/14; during the inspection the serviceman found the sofa had small knicks on all three seat cushions and the ottoman had a knick as well. The serviceman found that the area where the knicks are is an area with traffic. After reviewing Mr*** service history we found Conn’s agreed to exchange his sofa and ottoman as a gesture of goodwill. Mr*** exchange was approved on12/15/14; we show a service claim representative contacted Mr*** and advised him of the exchange approvalMr*** contacted our Customer Service Department on12/22/14; requesting to have all three Soho furniture pieces exchanged. On12/23/14, a customer service agent contacted Mr***; during the conversation he stated he was unsatisfied with his exchange approval. Mr*** stated he wanted to select a new furniture set; Mr*** was informed the serviceman did not inspection the chaise therefore we could not honor his request to exchange all three furniture pieces. The customer service agent suggested for Mr*** to contact service and schedule an appointment to have the chaise assessed, Mr*** declined. At this time we are unable to honor Mr*** request to exchange his chaise that has not been inspected; Mr*** exchange was approved on the two inspected damaged pieces. He may visit his local Conn’s location to initiate the approved exchange. If Mr*** is in need of service on his *** chaise he may contact our service department at 1-855-266-6349 to schedule an appointment If we may be of further assistance, Mr*** may contact our Customer Service Department at *** Sincerely, Jana ***

Thank you for
the opportunity to respond Mr*** concerns about collection calls he
has received.
We will be
happy to place a cease and desist on the telephone number. If Mr*** would like to place a cease
and desist on the telephone number, he would
need to provide the number for
us. Once we receive the telephone
number, we will place a cease and desist request that can take up to hours
to processThank you,Cheryle S***
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Thank you for the opportunity to respond to Mr*** complaint. Our records show on 10/18/14, Mr*** purchased a Tempurpedic Supreme Breeze King mattress with a 48-month Furnituregard Plan, (2) Tempurpedic twin XL adjustable bases with a 48-month Furnituregard Plan on both
bases, and a Maverick recliner with a 48-month Furnituregard Plan totaling $7,169.35. Mr*** was scheduled for delivery on 10/30/14; upon delivery Mr*** declined his order. Per our records Mr*** requested a head and foot adjustable base, initially he purchase (2) head only adjustable bases. Mr*** was unwilling to pay the cost for the double head/foot adjustable bases; therefore he cancelled his entire order. Mr***’s application for credit is still valid and may be used at any local Conn’s location. If we may be of further assistance, Mr*** may contact Customer Service Department at *** Kind regards,
*** ***

Thank you for the opportunity to
respond to MrsM*** concerns regarding account # ***. MrsM*** stated her contract is wrong, she
was unable to return a smart phone, and she was charged for insurance.
According to our records, MrsM***
signed a 32-month
retail installment contract on November 8, 2014. She did purchase a smart phone. We have a no return or exchange policy on phones; however, MrsM*** can
call the manufacture if she is having issues with the phone.
MrsM*** also stated she was charged for insurance on the contract;
however, she has home owner’s insurance.
MrsM*** can fax a copy of her homeowner’s declaration page to ***-***-***
and receive full credit for the insurance on the contract. We ask that MrsM*** please note the
account number on the fax for a faster response time
MrsM*** then stated she believes her contract is wrong. We have attached a copy of the contract for
MrsM*** records. MrsM*** also
received two invoice credits in the amount of $and one for $on
November 13, 2014. Please note, invoice
credits do not change the minimum monthly payment that is due
MrsM*** said she was charged a fee of almost $on each item for
repairs. If MrsM*** has decided she
does not want the repair service agreements on the items we can cancel them for
a pro-rated refund. We have also
attached the *** cancelation form for her convenience
We value MrsM*** as a customer and appreciate her bringing her concerns
to our attention

Thank you for the opportunity to
respond to *** ***'s additional comments*** *** was contacted on
***, and he advised as of today he still has not received the rebate check
that was mailed on ***. Conn’s has
offered to stop payment on the check and apply the refund to one of his Conn’s accounts. *** *** has accepted our offer and
requested the $to be applied to his account that ends with ***. We ask that *** *** please allow 2-
business days for the credit to reflect on this account
If *** *** has any additional questions or concerns may
contact us at ***
King regards,
*** ***

Thank you for the opportunity to
respond to *** ***’s complaintOur records show on ***, *** *** purchased the ***
*** Queen Bedroom set which consisted of seven pieces (headboard, footboard,
rails, dresser, two nightstands and mirror) and the *** *** ***
King
Bedroom set which consisted of eight pieces (headboard, footboard, rails,
dresser, two nightstands, chest and mirror)*** ***’s delivery was
scheduled on ***; all items were received except for the two ***
nightstands and King *** footboard due to the item not being available
for immediate delivery
After further review and
research of *** ***’s complaint, Conn’s agreed to exchange her complete
*** King Bedroom set due to the footboard currently being on backorder
with the manufactureWe did receive both of *** ***’s nightstands and
scheduled her for delivery on ***Our records show *** *** re-selected
the *** *** *** King Bedroom set which was delivered and received
on good order on ***As a gesture of goodwill, we submitted a $*** gift
card to be mailed to *** ***’s residence for her inconvenience; please
allow 7-business days to receive (*** tracking number ***)
We sincerely apologize for any inconvenience *** *** experienced during
this process
If we may be of
further assistance, *** *** may contact customer service at ***
Sincerely,
*** ***
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Thank you for the opportunity to respond to Mrs*** complaintOur records show on 3/13/13, Mr*** was approved for an exchange
on his furniture and reselected the Albany Winston sectional set which
consisted of two pieces (right arm and left arm sofa) with a 48-month
Repair
Service Agreement Plan
We received Mrs*** complaint and found she contacted the
service department on 9/30/stating the seat cushions was cracking on the
left arm of the sectionalA service appointment was scheduled for 10/18/14;
upon inspection the serviceman found the seat cushion cover was cracking in
several areas and submitted information for reviewA Conn’s furniture claims
representative contacted Mr*** on 10/27/and informed him that based
on the serviceman’s finding and photos, cracking and peeling of the material is
not covered under the Terms and Conditions of the FurnitureGard PlanPlease
refer to your Terms and Condition Number
(15) What Is Not Covered; Letter (M); cracking
or peeling of the leather topcoat or finish (except where cracking or peeling
to the leather topcoat has occurred despite application by You of leather
maintenance products as recommended that fails to perform as intended
Although the
reported damages are not covered by the FurnitureGard Plan, as a gesture of
goodwill Conn’s has agreed to order replacement cushions and ship the material
to Mrs*** resident to complete installationWe sincerely apologize for
any inconvenience Mrand Mrs*** experienced during this process
If we may be of further assistance, Mrs*** may contact us at
1-877-358-
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I appreciate the acknowledgement that it was poor communications on Conn's part and that I will receive a full refund on my deposit (less restocking fee) I would hope this will be a heads up for salespeople to follow up with their customers and inform them on delivery issues Also, when you reach out to customers, don't call their home when you know they work and you have their work noto call them there I have been receiving numerous telephone calls from your District Manager leaving messages on my home phone when I am at work If you really wanted to contact me you have all my numbers and could have spoken to me at work However, I do appreciate the effort to call.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Wednesday, June 10, 2:PM To: drteam Cc: *** Subject: Revdex.com Complaint # *** Importance: High Hello Revdex.com, please print off and add the attached documents to my complaint. The debt has been settled based on the attached documents. I have already contacted a lawyer and provided all documentation and recordings from Conn's Appliances basically threatening to continue to ruin my credit. I will need the final results of the Revdex.com's investigation. I will be filing my lawsuit against Conn's Appliances in July and would like to know if I could have the results of your investigation in July, 2015. If any additional information is needed, please contact me at this email address Thanks and BE BLESSED, *** ***
Regards,