Conn's Home Plus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]To whom it may concern: My name is *** *** complaint #*** and I have been having an ongoing situation in which has neot even been close to a resolutionRecently, Conn's Appliances responded to the Revdex.com only to imply that "they have decided to honor my exchange" due to the contract dependencyBut, the information in which they presented to the Revdex.com was inacurate as well as incorrectPreviously, I sent the Revdex.com screen shots of my contract in order to provide proof towards my claimOn the other hand, I am unable to provide proof of my service attempts (totaling 9) due to the fact that there is no way in which for one to personally document such instancesBut, there is another way in which one could acquire the accurate amount of service attempts by investigating Conns recording technologyOnce listened to one will here me ask a conns representative how many service attempts do I have in which he or she replied, clearly, nineAlso, the documentation which was notated on the service departments end "falsely documented my initial callsAs stated previously, there is no way in which for one to personally document such instances eitherThus, in every service attempt that I have had has always been the result of the "** ** *** (* *** ***)" in addition to other additives Conns technicians have added in regards to problems with my deviceThis includes the *** ***The problem is that they have given me a "simple exchabge" due to their personal realization of "illegally updating a consumers contract." Considering that my contract has been updated or failed to give that particular location an updated version, I believe that all poiunts within my contract be eradicated and I should get the next similar device without having to pay the difference or establishing a new credit line considering that I paid for a faulty warranty totaling up to 350m dollarsI have spent an additive expense over the past three years of approximaetly 3,between ***, gas to pick up my *** from the actual service department when it is supposed to be delivered (HRS), time of from work (Hour/Full-time student), and an additive amount of expenses within my studies through my *** *** in which my *** *** *** *** are voluntarily willing to provide any documentation necessary on my behalf in regards to this situationThis is also a problem within this issue considering that my *** crashed not days back from a conns technician (December 23, 2014-January 22, 2015)Furthermore, I have requested documentations of my service requests and provided them with a ligitament fax number in which they have also denied me access toAll in all, my *** starts back April 16, and I certainly do not have my exchange due to the fact that they want a difference in the balance of approximately I have already paid the amount for the exchange through the actual account and the only thing left is about dollars interestI have paid approximately 1,and the similar device is 1,I also originally put down 30-% down of the original device with the extended warranty in which totaled to dollars down just to establish the credit lineI do not believe that as a consumer that had a contract unknowingly no good should have to pay the difference due to the performing illegal acts of unprofessional, practices, and ethicsI believe that this needs to be addressedMoreover, if I do not have the exchange by April 16, than I will have to pursue legally and send them a certified mail of me suing them in which I believe a judge would have no problem doing considering their faulty practices.Respectfully yours,*** ***
Regards,*** *** ***

Revdex.com:This letter is to inform you that Conn's Home Plus has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/31/4:26:PM and assigned ID ***.Regards,

Thank you for the opportunity to respond to *** ***'s concerns regarding a payment. *** *** stated he was charged overdraft fees due to a payment that was processed; however, he does not have an account with us.*** *** will need to provide additional information in order for us to
research in complaint. If *** *** can fax in a full running bank statement to our customer accounting department at 87-404-2434, we will be happy to research is concerns further. Thank you,*** ***
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Thank you for
the opportunity to respond to Mrs***’ concerns regarding the telephone
calls she has been receiving
According to
our records, Mrs***’ phone number was linked to a customer’s account in
error on January 1, 2015. We have placed
a cease and desist on the
telephone number provided by Mrs***. Please note, it may take up to hours for our
system to update and remove the telephone number
We appreciate Mrs
*** for bringing her concerns to our attention and sincerely apologize for
any inconvenience she has experienced due to this matterThank you,Cheryle S***

Revdex.com:
This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on *** *** ** and assigned ID ***
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
From: *** *** [mailto:***] Sent: Friday, April 17, 8:AM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** This is NOT been resolved and I have NOT received anything from you indicating you tried to contact or reach out to me--------------------------------------------
Regards,

Thank
you for the opportunity to respond to Mrs***'s complaintOur records show on 6/12/12; Mrs*** purchased a ** side-by-side refrigerator with a 48-month Repair Service Agreement Plan
We received Mrs***'s complaint and found
there were two service calls on her refrigerator that was
completed on 10/17/
and 2/18/Our records show on 2/20/15, Mrs*** contacted our service
department again stating the refrigerator was not coolingAfter further review
of Ms***'s service needs, Conn's has agreed to exchan** her refrigerator
Our records show we no longer have the same refrigerator Mrs*** originally
purchased therefor; she will receive an in-store credit to re-select another
unit for up to $which is the original amount paidMrs*** may visit
her nearest Conn's to initiate her
approved exchangeWe sincerely apologize for any inconvenience Mrs***
experienced during this process
We have also attached a food loss claim for
Mrs*** to fill out and return for processing
If we may be of further
assistance, Mrs*** may customer service at 1-877-358-
Kind regards,
Dyeisha
W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
I don't agree with the response because the extended warranty had been expired weeks only and its the same issue as before according to the tech
Regards,

Thank you for the opportunity to respond to *** *** additional commentsAs previously stated Conn’s has agreed to honor
*** *** request to receive a refund in lieu of an exchange under the
Terms and Conditions of the FurnitureGard Plan.
As stated, in the Furnituregard Plan Terms and Conditions 8)E. Replacement of a product or Provision of a
Conn’s store credit will fulfill this Plan in its entirety therefore we are unable
to honor *** *** request for a refund of the Furnituregard Plan. We have confirmed the store credits have been
applied to *** *** account and we are processing the credit balance
refund of $ to close the account today.
We ask that *** *** please allow 7-business days to receive the
refund check
If we may be of further assistance, *** *** may contact Customer Service at ***
Kind regards,
Kathryn J***

Thank you for the opportunity to respond Mrs***'s
concerns regarding mail she has been receiving
We have place a cease and desist on Mrs***'s address so she will not receive any further mailings. Please allow up to hours for the cease and desist to
process. We ask that if Mrs*** receive any further mailings after the hours, that she contact us so we may investigate further.,We value Mrs*** as a customer and sincerely apologize for any inconvenience she has experienced due to this matter.Thank you,Cheryle ***

Thank
you for the opportunity to respond to *** *** complaintOur records show
on 10/15/11, *** *** purchased a *** washer and dryer both with a
48-month
Repair Service Agreement
We
received *** *** complaint and found that she has contacted our service
department on two separate occasions for service on her washer dated on 4/6/
and 2/13/*** *** last service appointment was scheduled on 2/19/15;
the technician found parts were needed to complete repairsBefore parts were
received *** *** contacted service on 2/23/15; stating the unit was worse
than before and has damaged her carpet*** *** was provided the
information to file a claim on the alleged damages to determine if issue is
coveredOur records show parts arrived on 2/26/and *** *** was
scheduled to complete repairs the same day
On
3/2/15, we contacted *** *** to verify if repairs were complete; during the
conversation she stated the washer was still not working properly and the
technician informed her he would submit a request for a possible exchange on
the unitAlthough we have not received the technician’s report regarding the repairs
that were complete on *** *** last service call, Conn’s has agreed to exchange
the washer under the Terms and Conditions of the Repair Service Agreement after
further reviewing *** *** repair needs*** *** will need to return
his washer to his nearest Conn’s to process the exchangeWe sincerely
apologize for any inconvenience Mrand *** *** experienced as a result of
service delay
If we may be of further assistance, *** *** may contact customer service at ***
Kind
regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Regards, Conn's DID NOT inform me that the adjustable base was NOT returnableIf they had informed me of that I can promise that I would not have went through with the trialAlso, the delivery was not a "good" oneTerrible experience, the crew leader was rude and she did not haul off the old mattress that we hadWhile I was on hold numerous times, the hold music voice clearly states that Conn's WILL haul away our old MattressThe crew said they would think about it if we were "NICE" to themConn's has disappointed me and stressed me out to the fullest and they have no remorseI guess they just do NOT care about their customers and are only trying to get money out of usI will NEVER shop at Conn's again and I will be sure to tell even more people about my HORRIBLE experience with Conn's
*** ***

Thank
you for the opportunity to respond to Mr*** complaintOur records show
on 8/31/14, Mr*** purchased a Samsung 40” television and mount kit
totaling $and financed his account with GEMr
*** visited our Conn’s
store located in Brownsville, TX in attempts to take advantage of Conn’s
Price GuaranteeMr*** was informed he needed to supply an advertisement from
Best Buy in order for us to honor Conn’s Price Guarantee; pictures of a
display are not an acceptable form of advertisement and we do not honor
internet pricing We have reviewed
our competitors’ ads and did not find where the television was advertised for
a lesser amount and Mr*** has not provided an advertisement from the
competitor therefore, at this time Mr***’ purchase does not qualify for
the guarantee.
Conn’s
Price Guarantee states: “Conn’s promises for days (
days on digital cameras and camcorders) from the date of purchase that our
product prices are the best in townIf you purchase a product from Conn’s,
then ?nd a lower price of the identical item in stock and available for
immediate delivery from an established merchant (excluding warehouse clubs
and internet competitors), simply bring us the advertisement showing the
exact model number, price and proof that it is in stock and available for
immediate deliveryConn’s will match that price plus give you 10% of the
difference”.
If we may be of further assistance, Mr*** may contact us at ***
Kind regards,
D*** ***

Thank you for the opportunity to respond to Mrs***'s concerns. We are unable to locate the account based on the information provided by Mrs***. We would ask that Mrs*** provide an account number or invoice number so we may further assist her with her concerns.
Thank you,Cheryle S***
7/20/
Complaint
I bought a bunk bed in November an Feburary the rail that holds the flats just brokeThen about a month later March the little wood pieces that hold the bed together starting breaking looseThe bed fell apart an when I touch some of the woods pieces they broke off in my handsI've been on the
phone with Conns cooperate office in *** *** since March They tell me the parts are on back orderMy kids have not had a bed sinceAll I asked was for it to be exchangedIt took them a month to send someone out the first time I calledThey showed an took pictures for the first time in April then I heard nothing until I called them around one week laterStill got no resultsThen in May they sent someone out to take pictures again then nothing was doneFinally June 19th someone was sent to the house with some partsThe bed was then put together but three pieces or missing due to it not being put together right the first time little pieces of woods pins are broke off in the holes were it should have been metal pins
Desired Resolution
I would like a replacement or bill adjustment
Consumer Business Dialog

Thank you again for the opportunity to respond to *** ***'s concerns regarding her account. *** *** received all of the credits for the returned mattress and box spring. The interest has been recalculated and she will receive a refund. The amount and the payment history was provided in our previous response. If *** *** has any additional questions, we ask that she contact us directly to assist her with her concerns. Thank you, *** ***

>Thank you
for the opportunity to respond to Mrs***'s complaint We have
researched Mrs***'s concerns regarding her recliner mattress and love
seat Our records show on8/13/14, a service inspection was
conducted on Mrs***s recliner and the serviceman found it was up to the
manufacturer specifications and no problem was found.
In regards
to Mrs***’s *** adjustable base, we show *** offers a limited 10-year
manufacturer warranty; the consumer must contact *** directly in regards to
repairs if neededMrs*** may contact *** at *** to schedule an
appointment.
We
reviewed Mrs***’s service history on her love seat as well Conn’s
agreed to exchange her loveseat due to excessive repairs. Mrs***
may visit her local Conn’s location to initiate her exchange
Kind regards,
Kathryn J***

Thank you for
the
opportunity to respond to Mr***’s complaint. Our records show on 1/24/15, Mr*** purchased a
*** (Metro Red) furniture set which consisted of four pieces (sofa,
loveseat, ottoman, and chair) with a limited 1-year manufacturer warranty on
all four pieces. Mr*** decline to purchase any additional Furnituregard
coverage on his furniture items. Mr***’s signed invoice indicates
at the time of purchase he acknowledged he was provided a copy of Conn’s
Return and Exchange Policy which states: No Returns/Exchanges on: Furniture, mattresses, décor & accessories unless
inspected by a Conn’s Service Technician and found to have a manufacturer’s
defect. Mr*** elected to
have his items delivered; we show Mr***’s delivery receipt was signed
acknowledging his *** furniture set was delivered and received in good
order. The signature on Mr***’s delivery receipt acknowledges
that the furniture items were thoroughly inspected for damages and that an
exchange or price concession would not be authorized for damages discovered
after the delivery
After researching Mr***’s complaint we
found he contacted our service department on 3/24/15 regarding his loveseat and sofa; stating the cushions were
sinking in. A service call was scheduled for 4/08/15;
during the inspection the serviceman inspected Mr***’s sofa and
loveseat and no damages or defect were found. However, the serviceman
educated Mr*** the softening of the cushions is caused by use and he
added additional webbing to the loveseat frame to reduce any sagging.
At this time Mr***’s sofa and loveseat does not meet the
qualifications for an exchange under the Terms and Conditions of the
manufacturer warranty. Mr*** was advised the softening of the
cushions is an indication of use and is not covered. Therefore, we are
unable to honor Mr***’s request to return/exchange his sofa and
loveseat.
If we may be of
further assistance, Mr*** may contact our Customer Service Department
at ***
Kind regards,
Jana A***

Thank you for
the opportunity to respond to Mrs***’s concerns regarding account
#***. Mrs*** stated she was
promised a $gift card but she never received it. She also stated she would like the interest
removed from her account
According to
our records,
Mrs*** signed a 24-month retail installment contract on August
31, 2014. This contract did not qualify
for our 12-month no-interest financing offer; therefore, we are unable to honor
Mrs***’s request to remove the interest from the account
Mrs***
stated she was promised a $gift card and never received it. We do not have record of a gift card being
sent to Mrs***. We have processed
the request to have a $gift card mailed to Mrs***. She should receive the gift card within 7-
business days
We value Mrs
*** as a customer and appreciate her bringing her concerns to our
attention. We have attached a copy of
Mrs***’s contract for her recordsThank you,Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards, Not satisfied with this responseI did contact customer service. I inquired who to direct my complaints to and was told to check the state website for information that I would need. I never once spoke to anyone in legal though I sent a certified letter, faxed a letter, and mailed one, and never had any conversation though I tried with anyone about cs rep, who could help me. I have been unhappy since the purchase of this furniture. The quality is not good. The entire sectional would have to be replaced. It can not be repaired. If this is the final answer from Conn's, I will be filing a small claims suit requesting refund, return, reduction or exchange.Thank you, B***

Thank you for
the opportunity to respond to *** *** concerns regarding account #***. *** *** stated he has received
collection calls on his account before the payment was due
According to
our records, *** *** signed a 32-month retail
installment contract on
March 6, 2015. His first payment was due
on April 17, 2015. We placed a courtesy
call to *** *** on April 14, 2015.
At that time *** *** called back and requested that he does not
receive courtesy calls on his new account.
On April 15,
a cease and desist was placed on the telephone numbers provided by *** ***. It typically takes up to
hours for a cease and desist to process and remove the telephone numbers from
the system. According to account notes,
*** *** has not received any additional calls since the cease and
desist was placed on his account
We value *** *** as a customer and appreciate him bringing his concerns to our
attentionThank you,*** ***