Conn's Home Plus

Thank you for the opportunity to respond to *** ***
concerns regarding account #***. *** *** stated he was told he would have 12-months same as cash on his
purchase
According to our records *** *** signed a 32-month
retail installment contract on *** 2,
2014. His purchase did qualify for the 12-months
no-interest financing promotion; however, it was not added to his
contract
We have submitted the request to add the 12-months
no-interest financing promotion to *** *** contract. Please allow
7-business days for the process to be complete
We value *** *** as a customer and sincerely apologize
for any inconvenience he has experienced due to this matterThank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I don't agree that we should be responsible for any remaining balance As I have mentioned before we have other accounts with Conn"s which I am in good standing with and have paid one with the year same as cash option and am also paying the second account with that same pay option I had the same intentions with the living room furniture account and therefore I should not have to pay any remaining balance I WOULD LIKE FOR YOUR COMPANY TO PICK UP THE FURNITURE WITH NO REPERCUSSIONSI WAS UNDER THE IMPRESSION THAT WE WERE ONLY TO COMMUNICATE THROUGH THE Revdex.com WEBSITE UNTIL THIS MATTER IS RESOLVED AND THAT WE HAVE DAYS IN WHICH TO RESPOND AFTER A MESSAGE HAS BEEN SENT

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
When I purchased the items, the salesman never informed me the the items did not qualify for a month interest free optionHe insured me numerous times that as long as I paid off my balance within months, I would not incur any interest fees

Thank you for
the opportunity to respond to Mrs***’s concerns regarding an account
Mrs***
stated she has received phone calls regarding an account that is not hers
According to
our records, the phone number provided by Mrs*** was linked to a
Conn’s account
in error
We have placed
a cease and desist on the telephone number provided by Mrs***. If she should receive any additional calls,
we ask that she contact us directly so we may address the matter further
We sincerely
apologize for any inconvenience Mrs*** experienced due to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
From: *** *** [mailto:***] Sent: Friday, April 17, 8:AM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** This is NOT been resolved and I have NOT received anything from you indicating you tried to contact or reach out to me--------------------------------------------
Regards,

Thank you for
the opportunity to respond to Mrs***’ concerns regarding the telephone
calls she has been receiving
According to
our records, Mrs***’ phone number was linked to a customer’s account in
error on January 1, 2015. We have placed
a cease and desist on the
telephone number provided by Mrs***. Please note, it may take up to hours for our
system to update and remove the telephone number
We appreciate Mrs
*** for bringing her concerns to our attention and sincerely apologize for
any inconvenience she has experienced due to this matterThank you,Cheryle S***

Thank you for the opportunity to respond to *** ***'s concerns regarding a payment. *** *** stated he was charged overdraft fees due to a payment that was processed; however, he does not have an account with us.*** *** will need to provide additional information in order for us to
research in complaint. If *** *** can fax in a full running bank statement to our customer accounting department at 87-404-2434, we will be happy to research is concerns further. Thank you,*** ***
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Thank you for the opportunity to respond to *** *** additional
comments. We have reviewed *** ***
most recent service call and found the previous inspections were on another
mattress. After evaluating the
inspection report on the *** *** *** queen mattress; Conn’s has
agreed exchange the mattress as a gesture of goodwill for the delay and
miscommunication In attempt to contact
*** *** we spoke with her daughter and informed her of the approved exchange.
Kind regards,
Kathryn J***

Thank you for the opportunity to respond to Mr*** complaint. After researching Mr*** complaint we found his issue has been addressed and $was cancelled from his invoice. Our records show Mr*** signed a new contract and his account was open
on 10/18/14. We sincerely apologize to Mr*** for the experience and any inconvenience that was caused as a result of delay. If we may be of further assistance, Mr*** may contact Customer Service Department at *** Kind regards, *** ***

Thank you for
the opportunity to respond to Mrs***’s concerns regarding account
#***. Mrs*** stated she
thought the account was paid in full but received a call in January regarding
the outstanding balance
According to
our records, Mrs*** signed a
32-month retail installment contract on
November 21, 2013. This contract
included a 12-month no-interest financing promotion. The amount financed to be paid off within the
12-month promotion was $Mrs*** paid a total of $2819.92. This left an outstanding invoice balance of
$2301.92. The invoice balance was not
paid in full before the Cash-option expiration date; therefore, the account
accrued interest.
A Cash-option
letter was mailed to the correct address on file on October 21, letting
Mrs*** know the no-interest financing offer was about to expire and
notified her of the balance remaining on the account. Mrs***’s account was in paid ahead
status because of the large payment processed on June 30, so she did not
receive additional calls
The current
payoff balance as of March 11, is $3008.74. Please note the account balance updates
daily. If Mrs*** would like to pay
the account balance in full we ask that she contact us the day she plans to
submit the payment for an up-to-date payoff quote.
We value Mrs*** as a customer and appreciate her brining her concerns to our
attention. If Mrs*** has additional
concerns regarding her ** *** account, she will need to contact them. She can obtain their contact number from the
back of her ** ***. Thank you,Cheryle S***

>Thank you
for the opportunity to respond to Mrs***'s complaint We have
researched Mrs***'s concerns regarding her recliner mattress and love
seat Our records show on8/13/14, a service inspection was
conducted on Mrs***s recliner and the serviceman found it was up to the
manufacturer specifications and no problem was found.
In regards
to Mrs***’s *** adjustable base, we show *** offers a limited 10-year
manufacturer warranty; the consumer must contact *** directly in regards to
repairs if neededMrs*** may contact *** at *** to schedule an
appointment.
We
reviewed Mrs***’s service history on her love seat as well Conn’s
agreed to exchange her loveseat due to excessive repairs. Mrs***
may visit her local Conn’s location to initiate her exchange
Kind regards,
Kathryn J***

Thank you for
the opportunity to respond to *** *** concerns regarding account
#4***. *** *** stated he has
requested to cancel the insurance and the warranties on the accounts.
According to our
records, *** *** signed a 32-month
retail installment contract on June 18,
2014. That contract also included the
Repair Service Agreements on his merchandise as well as property insurance. We have attached a copy of *** ***’s
payment history to validate that the service agreements and the insurance have
been canceled and credited to his account
The invoice
credits applied will not reduce the minimum monthly payment due on the account
The next payment of $will be due on October 18,
We value *** *** as a customer and appreciate the opportunity to assist him with this
matter
Thank you,
*** ***

Thank you for the opportunity to respond to Mrs***'s concerns. We are unable to locate the account based on the information provided by Mrs***. We would ask that Mrs*** provide an account number or invoice number so we may further assist her with her concerns.
Thank you,Cheryle S***
7/20/
Complaint
I bought a bunk bed in November an Feburary the rail that holds the flats just brokeThen about a month later March the little wood pieces that hold the bed together starting breaking looseThe bed fell apart an when I touch some of the woods pieces they broke off in my handsI've been on the
phone with Conns cooperate office in *** *** since March They tell me the parts are on back orderMy kids have not had a bed sinceAll I asked was for it to be exchangedIt took them a month to send someone out the first time I calledThey showed an took pictures for the first time in April then I heard nothing until I called them around one week laterStill got no resultsThen in May they sent someone out to take pictures again then nothing was doneFinally June 19th someone was sent to the house with some partsThe bed was then put together but three pieces or missing due to it not being put together right the first time little pieces of woods pins are broke off in the holes were it should have been metal pins
Desired Resolution
I would like a replacement or bill adjustment
Consumer Business Dialog

Thank you for the opportunity to respond to ***’s additional
commentsConn’s agreed to offer *** 10% off to keep the refrigerator
she reported damages although she signed her delivery ticket acknowledging she
received her unit in good orderWe appreciate *** business with us and
although we are unable to honor her request, Conn’s is willing to extend her
the option to return or exchange her refrigerator with a 15% restocking fee
*** has already received a check in the amount of $
for delivery delay
If we may be of further assistance, *** may contact us directly
at ***
*** ***

New Roman"">Thank you for the opportunity to
respond to *** *** complaint. We researched *** ***
complaint and found her issue has been addressed and resolved. Our
records indicate on 4/22/15 an
exchange was approved for *** *** to replace her *** *** lift
chair. We show *** *** elected the same *** *** lift chair
model (***) and as of 4/25/15 her
new lift chair was delivered and received in good order. We sincerely
apologize to *** *** for the experience and any inconvenience that has
been caused regarding this matter
If we may be of further
assistance, *** *** may contact our Customer Service Department at ***
Kind regards,
*** ***
5/15/
Complaint
*** *** I bought a ** refrigerator months ago, paid cash & purchased the extended warranty from Conn,sMy refrigerator went down *** *** *** and is still downWe have had service tec's out to look at it, the last one that was here changed out the motherboard and told us if that did
not fix it they would have to order and change the compressorMy refrigerator has the "smart diagnostic" system that will tell you what is wrong with it, Conn's does not use that because their cell phone signal from their cheap phone will not pick the signal up from the refrigerator, I have run the diagnostic time now my self and the keep telling me mother board and compressor need to be replaced so today "MAYBE" they will come and do a seal test on the doors as they have not ordered a compressor yetIf I had purchased this appliance from BEST BUY they would have already replaced the refrigeratorSo needless to say "Burn me once shame on you, Burn me twice shame on meI will never buy anything from "CONN'S" again and for sure I will pass this experience on to as many as I canI was told when I bought the extended warranty that if something were to happen that the product could not be repaired in a reasonable amount of time they would just replace itI don't know what Conn's call reasonable but I am tired of living out of a ice chest for almost a month now, that is unreasonableYou took my money now its time for you to hold your end of the deal up
Desired Resolution
Replace this refrigerator
Consumer Business Dialog

Thank you again for the opportunity to respond to *** ***'s concerns regarding her account. *** *** received all of the credits for the returned mattress and box spring. The interest has been recalculated and she will receive a refund. The amount and the payment history was provided in our previous response. If *** *** has any additional questions, we ask that she contact us directly to assist her with her concerns. Thank you, *** ***

Thank you
again for the opportunity to respond to ***’s concerns regarding his
account
On *** **, *** ***
called our automated system and obtained a payoff balance of $1834.68. On *** **, *** *** made a payment
of $1684.68. This left an outstanding
balance of $remaining on the account.
*** called out automated system again on *** **, *** and
*** **, *** and was notified both times that there was an outstanding
balance of $remaining on the account.
*** called the automated system once more on *** *, *** and
received a payoff quote of $because the account had begun to accrue
interest
*** financed a total of
$This included $for the product and $for property
insuranceHe paid $3183.06. The
insurance would have been prorated if he paid the account off with in the
12-month promotion; however he shorted the quoted payoff by $150.00. *** called the automated system on
several occasions after he submitted the payment for $and was aware
there was still an outstanding balance on the account
*** stated he faxed in a
copy of his homeowner’s insurance on two different occasions; however, we have
not received proof of insurance.
We are unable to process **
***’s request to reinstate the no-interest financing because the account
balance was not paid in full before the end of the 12-month no-interest
financing promotion

Thank you again for the opportunity to respond to *** ***'s concerns regarding her account. We are unable to stop the charge-off process without a payment posted on the account*** *** stated in one of the recorded calls that she knew she was at least four months behind on the account. The only way to prevent the account from charging off is to accept the payment arrangements offered to her. This will allow *** *** the time she states she needs to locate the proof of payments. Thank you, *** ***

Thank you for
the
opportunity to respond to Mr***’s complaint. Our records show on 1/24/15, Mr*** purchased a
*** (Metro Red) furniture set which consisted of four pieces (sofa,
loveseat, ottoman, and chair) with a limited 1-year manufacturer warranty on
all four pieces. Mr*** decline to purchase any additional Furnituregard
coverage on his furniture items. Mr***’s signed invoice indicates
at the time of purchase he acknowledged he was provided a copy of Conn’s
Return and Exchange Policy which states: No Returns/Exchanges on: Furniture, mattresses, décor & accessories unless
inspected by a Conn’s Service Technician and found to have a manufacturer’s
defect. Mr*** elected to
have his items delivered; we show Mr***’s delivery receipt was signed
acknowledging his *** furniture set was delivered and received in good
order. The signature on Mr***’s delivery receipt acknowledges
that the furniture items were thoroughly inspected for damages and that an
exchange or price concession would not be authorized for damages discovered
after the delivery
After researching Mr***’s complaint we
found he contacted our service department on 3/24/15 regarding his loveseat and sofa; stating the cushions were
sinking in. A service call was scheduled for 4/08/15;
during the inspection the serviceman inspected Mr***’s sofa and
loveseat and no damages or defect were found. However, the serviceman
educated Mr*** the softening of the cushions is caused by use and he
added additional webbing to the loveseat frame to reduce any sagging.
At this time Mr***’s sofa and loveseat does not meet the
qualifications for an exchange under the Terms and Conditions of the
manufacturer warranty. Mr*** was advised the softening of the
cushions is an indication of use and is not covered. Therefore, we are
unable to honor Mr***’s request to return/exchange his sofa and
loveseat.
If we may be of
further assistance, Mr*** may contact our Customer Service Department
at ***
Kind regards,
Jana A***

Thank
you for the opportunity to respond to *** *** complaintOur records show
on 10/15/11, *** *** purchased a *** washer and dryer both with a
48-month
Repair Service Agreement
We
received *** *** complaint and found that she has contacted our service
department on two separate occasions for service on her washer dated on 4/6/
and 2/13/*** *** last service appointment was scheduled on 2/19/15;
the technician found parts were needed to complete repairsBefore parts were
received *** *** contacted service on 2/23/15; stating the unit was worse
than before and has damaged her carpet*** *** was provided the
information to file a claim on the alleged damages to determine if issue is
coveredOur records show parts arrived on 2/26/and *** *** was
scheduled to complete repairs the same day
On
3/2/15, we contacted *** *** to verify if repairs were complete; during the
conversation she stated the washer was still not working properly and the
technician informed her he would submit a request for a possible exchange on
the unitAlthough we have not received the technician’s report regarding the repairs
that were complete on *** *** last service call, Conn’s has agreed to exchange
the washer under the Terms and Conditions of the Repair Service Agreement after
further reviewing *** *** repair needs*** *** will need to return
his washer to his nearest Conn’s to process the exchangeWe sincerely
apologize for any inconvenience Mrand *** *** experienced as a result of
service delay
If we may be of further assistance, *** *** may contact customer service at ***
Kind
regards,
*** ***