Conn's Home Plus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me They have agreed to send out a new unit on January 10th or sooner should they receive a shipment due to their being out of the same brand at this timeThanks for your help in this matter

Thank you for the opportunity to respond to *** ***
complaintOur records show on 3/21/15, *** *** purchased a ** *** *** washer and dryer both with a
48-month Repair Service Agreement*** *** washer and dryer were delivered on 3/23/15; she signed her delivery
ticket acknowledging she received her products in good order
We reviewed *** *** complaint and found she
contacted our service department on 3/30/stating her washer fills with water
when turned offA service appointment was schedule with a certified 3rd
party technician (*** *** ***) to assess the washer however; the
technician informed us *** *** was not available when he attempted to
contact her to schedule an appointment which has caused a delayWe verified
with the technician that *** *** service appointment has been re-scheduled
for 4/16/15; once the technician assess the washer we can determine what further
actions are necessary
We have included a copy of *** *** signed
delivery ticket with our response
If
we may be of further assistance, *** *** may
contact customer service at ***
Kind
regards,
*** ***

Thank you again for the opportunity to respond to *** *** concerns regarding account #***. *** *** stated she would like to have her account refinanced so she can lower her monthly payment. Unfortunately *** *** account does not qualify for any of our refinancing options at this time. In order to refinance an account it must meet certain criteria *** *** account does not meet that criteria at this timeThank you,*** ***

Thank
you for the opportunity to respond to *** *** complaintOur records show
on 2/8/15, *** *** purchased a GE refrigerator, electric range, dishwasher
and
disposal*** *** elected to purchase Conn’s Installation to install her
dishwasher and disposal
We
received *** *** complaint and found she was scheduled for delivery and
installation on 2/15/Our records show Conn’s delivery team was able to
install *** *** refrigerator and range however; the dishwasher and
disposal required additional equipment for installation therefore we were
unable to install at the time of deliveryOur records show we completed
installation on the dishwasher on 2/17/and 2/25/for the disposal
We
sincerely apologize for any inconvenience *** *** experienced as a result of
delayWe will mail *** *** a $gift card for customer satisfaction;
please allow 7-business days to receive
If we may be of further assistance, *** *** may contact
customer service at ***
Kind
regards,
*** ***

Thank you for the opportunity to respond to Mr***s
complaint. Our records show on 7/12/14, Mr*** purchased
a *** Wave
king bedroom set which consisted of six pieces (headboard, footboard,
rails, (2) nightstands, and media chest); with Mr***s qualifying purchase
he received a free Haier 32” LED TV. Mr*** elected to have
his items delivered; we show Mr***s delivery was completed on 7/14/
We researched Mr***s complaint and reviewed the inspection
report and found his bed was not assembled properly causing the reported
damages. Although Mr*** signed his delivery ticket acknowledging all
items were delivered and received in good order; Conn’s has agreed to exchange
his bed which includes the following pieces (headboard, footboard, and
rails). We attempted to contact Mr*** on 2/25/regarding his approval, but we were unsuccessful in our
attempt. At this time we are unable to honor Mr***s request to
exchange his entire bedroom set, we have agreed to exchange his bed (headboard, footboard,
and rails); Mr*** may visit his nearest Conn’s location to initiate the
exchange and schedule delivery. We sincerely apologize to Mr*** for
the experience and any inconvenience that has been caused as a result of delay
If we may be of further assistance, Mr*** may contact our Customer
Service Department at 1-877-358-
Kind regards,
Jana
A***

Thank you
for the opportunity to respond to Mrs*** additional commentsMr
*** signed contract dated 6/16/2012, as well as invoice list the furniture
set as the *** Brown Reclining furniture and the manufacture list the
material used on the furniture as bonded leatherBased on the serviceman’s
findings and photos provided at the time of inspection, it was determined the
reported damages resulted in the material peeling which is not covered under
the Terms and Condition of the FurnitureGard Plan that was purchasedThe
serviceman was able to touch up a small rip that was reported on Mr***’s
loveseat with compound however; the sofa’s material was peeling which again is
not covered therefore, we are unable to continue with repairs regarding this issueAs promised
on our previous response, our records show on 1/23/the serviceman added
polyfill to the left and right arm pillows as well as the cushions on the sofa
to complete repairsWe have
included pictures of the damage as well as a copy of Mrs*** invoice and
Furnituregard PlanIf we may be
of further assistance, Mrs*** may contact customer service at
***
Kind regards,
*** ***

Thank you for the opportunity to respond to ***
***’s concerns regarding account #***. ***
stated she made a payment through our web pay but it was not processed which
caused her to lose her no-interest financing
According to our records, *** attempted
to make
a payment through our online web pay service on December 2,
2014.
That payment was returned by ***’s financial
institution due to account number not found. ***
imputed her banking information incorrectly when making her payment through our
web-pay service.
Due to the error, ***’s cash option on her
account was voided.
As a one-time offer and a goodwill gesture, we
are extending ***’s cash option to allow her the opportunity to pay the
account balance in full this month (June 2015) without interest
If the account balance is not paid in full this month,
June 2015, the
cash-option will be voided and the accrued interest will be added back to the
account
We value *** as a customer and apologize for any
inconvenience she has experienced due to this matterThank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I purchased what I needed when I purchased the sectional if conns going to get another push button within hrs I might accepted it if it is up to my standard and as for as the TV they can have it back because I have already had to take it back to the store and have it replaced because it was no good so all they have to do is refund my money and remove there furniture and also you charged me for a year warranty separate from the price of the sectional,at this time you no longer carry what I need so I am asking you to pick up your furniture I have already checked your store and you don't have anything close to what I need and I am not going to continue paying for something that is no good to me
[Provide details of why you are not satisfied with this resolution.]
Regards,

Thank
you for the opportunity to respond to Mrs*** complaintOur records show
on3/19/08, Mrs*** purchased a ** washer and dryer both with a 48-month
Repair
Service Agreement and received delivery on 3/20/We show on 1/19/12,
Mrs*** elected to purchase an additional 36-month Repair Service Agreement
to extend coverage on both unitsWe
reviewed Mrs*** service history and found she contacted our service department
on seven separate occasions regarding repairs for her washer dated from
10/19/until 3/16/Mrs*** was first made aware of rust being found on
the side of her washer during a service appointment on 12/15/regarding water
leaking from the side of the unitMrs*** was informed that rust is not
covered under the Terms and Conditions of the Repair Service Agreement however;
at that time Conn’s agreed to continue with repairs because the rust did not
affect any mechanical functions on the washerDuring Mrs*** last service
appointment on 3/18/regarding the washer shaking and making a loud noise;
the technician found severe rust found all over the unit which is causing the
unit to malfunctionAfter further review of the technician’s findings and
photos provided, Mrs*** was contacted by our service claim specialist and made
aware that the reported issues she is experiencing is caused as a result of the
severity of rust on the unit which is not covered under the Terms and
Conditions Number (5) Exclusions Letter(b)At
this time we are unable to honor Mrs*** request; corrosion and rust is
not covered under the Terms and Condition of the Repair Service Agreement
We
have included photos of the technician’s finding of Mrs*** washer and a
copy of the Repair Service Agreement with our response
If
we may be of further assistance, Mrs*** may contact customer service at
1-877-358-
Kind
regards,
Dyeisha
W***

Thank you for the opportunity to respond to *** *** additional
concerns. Exchange was approved on
*** for the full credit of the original amount paid which was
$***. The replacement of her original
dryer fulfilled the repair service agreement as stated in the terms and
conditions therefore; *** *** warranty coverage did not transfer to the
new dryer. The dryer *** ***
selected was $**more than the credit approved therefore she was required to
pay the difference
We attempted to contact *** *** on ***, to discuss her
concerns but were unable to reach her at that time. *** has agreed to utilize the gift card Mrs
Montgomery received in *** toward the difference. *** *** may contact me directly or
visit her nearest *** to receive the credit back to her *** card. We appreciate *** *** for bringing
her concerns to our attention. The
matter has been addressed with those involved to ensure the errors that were
made are not repeated.
If
I may be of further assistance, *** *** may contact me directly at
*** *** ***
*** ***

Revdex.com:
I have review** the response made by the business in reference to complaint ID ***, and have determin** that this propos** action would not resolve my complaint
Sent: Tuesday, December 16, 2:PM To: drteam Subject: Complaint #*** Please reopen the above caption** complaint, it has not been satisfi** nor completely address**. Conn's provid** information in their response to the complaint; it was for that reason we did not accept nor reject it. The same day Ms*** fil** the response she provid** claim information for a claim that was NEVER fil**, it was a claim number for a different issue being handl** by Conn'sI was given the wrong policy number and in turn fil** the claim against the wrong policy, thus having to start the claim process again, another delay. We are still being treat** with the same stall tactics we have been given since the damage to our floor occurr** 6/21/2014, nearly months agoWe do not have any contracts nor binding relations with the third party partners Ms*** mentions in her responseWe respectfully request this complaint be reopen** to continue the process towards resolutionBest,
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I was not aware of if I was signing a NEW CONTRACT with ConnsIf I knew that I was going to be paying DOUBLE the price for television, it would of been a no choice at all and NOT purchased another television from CONNSThey were suppose to give the credit towards the television and I was told in-store that I had options1) Get another television of equal price or if I wanted something, then I would just pay the differenceAnd the was a year same as cash and I was told in-store that my coverage was going to go toward the new televisionSo therefor is it correct that you are making me pay for the 55" *** and for the 65" ***? And how come there is accounts under my name? How was I not aware of accounts were going to be open when purchasing another televisionThe whole point of this in case you don't under stand is that I dont want accountsEveryone should be aware if you are opening ANOTHER account when doing a claimSo there for when I was paying my bill, YOU were paying the WRONG accountSo now my CREDIT suffered because something that I was not MADE AWARE ofFIX IT!
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The reason I don't accept the resolution Conn's has provided is because it is NOT an accurate account of what transpired during the process of requesting to combine my payments! Looks like MrsS*** left out all of those many lies that transpired between the first Emailed document and the one in the mail! This is a battle of their word against mine! Why would someone keep telling me since January that they are working on another combined contract and I'm just finding out a document was mailed in December in January of 2016!!! I would like to escalate this complaint to their office in *** ***!
Regards,*** ***
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Thank you for the opportunity to respond to Mrs***’s
complaint. Our records show on
","serif"Times New Roman">4/04/15, Mrs***s purchased a *** *** (***) sleeper sofa
with a (48-month *** Plan). Mrs***s’ signed invoice
indicates at the time of purchase she acknowledged she was provided a copy of
Conn’s Return and Exchange Policy which states: No Returns/Exchanges on:Furniture, mattresses, décor & accessories
unless inspected by a Conn’s Service Technician and found to have a
manufacturer’s defect. Mrs
***s elected to have her sleeper sofa delivered; we show she signed her
delivery ticket and delivery receipt acknowledging her sleeper sofa was
delivered and received on 4/06/15in good order.
After researching Mrs***s’ complaint we found she contacted
us on4/19/15(13-days) after delivery was completed;
stating her son had an allergic reaction to the fabric on the sleeper sofa and
requested to have the unit exchanged. Mrs***s was reminded of the No
Return/Exchange Policy on furniture items. Mrs***s offered to send supporting
documents referencing her son’s reaction to the material; however as of5/21/15this information has not been received
After further review we found Mrs***s contacted our service
department on5/11/15; stating the material
in front of the sleeper sofa was coming off. Our records show Mrs***s was
scheduled for service on5/18/15. Upon
inspection the serviceman found the tack strip out. He placed the strip back in to repair the
sofa to the manufactures specifications
Kind regards,
*** ***

Thank you for the additional opportunity to respond to
*** ***’s concerns regarding account #***. *** *** stated she
purchased a computer and a bed; however, the bed was not in stock. She signed a
replacement contract removing the bed and she kept the
computer
According to our records, *** *** signed a 24-month
replacement contract on July 25, 2014.
That contract stated the first payment was due on
September 4,
2014.
*** *** began receiving collection calls when her
payment became past due.
We will place a cease and desist on the telephone
numbers associated with *** ***’s account
We value *** *** as a customer and sincerely apologize for
any inconvenience she has experienced due to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
All of the requested in formation has been sent more than once to the legal departmentI have sent phone logs from *** and also sent a *** bank statement from the unauthorized debitIf we could stay on subject, I believe we could get closer to a resolutionThis has been ongoing with myself and Conns legal department for months nowI will be glad to resend the emails if needed however I believe, if we are not going to address the actual issues, this could be a constant waste of everyone's timeI have years in the finance industry and I am very aware of the consumer protection lawsConns is for a fact in violationThis is an attempt to get the company to acknowledge their unlawful acts and come to a resolution

Thank
you for the opportunity to respond to Mr*** concerns regarding his
accounts. Mr*** stated he has
incorrect information reporting on his credit from Conn’s.
Mr
***’s accounts have been sold to *** ***. If
Mr*** has any concerns
regarding the accounts he may contact *** *** ** ***
Thank you,
*** ***

Thank you for the opportunity to respond to *** *** complaint
Our records show on **/08/14, *** *** purchased a *** *** ***
Queen mattress and a *** Queen box spring both with a limited manufacturer’s
warranty and received delivery on **/09/
We received
*** *** complaint and found she contacted our
Customer Helpdesk department on **/10/stating the mattress she received was
not the mattress she selected*** *** states she purchased a queen firm
mattress however; upon delivery she received a queen soft mattressWe
contacted *** *** on **/04/to discuss her concerns; during
conversation *** *** stated she returned to the store to get the correct
mattress delivered but was informed that the mattress she originally purchased
at $was tagged incorrectly and retails for $however; we could not
honored the price*** *** also stated that the 40” Samsung television
she purchased the same day was on sales for $however; after reviewing
her contract she notice she was charged the retail value of $
After further review of *** *** complaint we confirmed
with the *** *** that the queen firm mattress *** ***
originally elected was tagged incorrectlyAlthough Conn’s does list the model number on all price tags to
verify which model is available for the sale price listed, we have agreed to
honor *** *** request to receive the queen firm she originally select
for $Our records show at the time of purchase, the television *** *** elected was not on sales however; we currently have that model on
sale for $Conn’s is willing to honor the television for $as part
of our 30-day Price Guarantee*** *** will need to visit her nearest
Conn’s location to complete her purchaseWe sincerely apologize for any
inconvenience *** *** experienced during this process
If we may be of further assistance, *** *** may contact us at
1-8***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,In addition to the more than weeks to get the refrigerator replaced, we were not refunded the full amount that we paid for the defective item. They shorted us $20. Despite multiple efforts we could not get them to ok the actual amount due us on our bill of sale, which we brought with us. A salesman had to kick in the $or we would have gotten a letter. Lastly, we were issued a credit card WHEN WE DID NOT APPLY FOR ONE. We were lied to about this by the credit department as well as the salespeople.I want a letter reassuring me Conn's will behave in a forthright manner from no on. I want the letter signed by the CEO or the president. I don't want any money. I want everyone to know that Conn's will be a better business

Thank you for the
opportunity to respond to MrR*** complaintOur records show on 10/29/14;
MrR*** purchased a *** tablet with a 1-year limited manufacturer’s
warranty
We received Mr
R*** complaint and found his issue has been addressed; Conn’s agreed
to
honor the price of$for the tabletOur records show on 1/05/14; we
issued a credit to MrR*** account in the amount of $which is the
difference in priceWe sincerely apologize for any inconvenience MrR***
experienced during this process
If we may be of further assistance, MrR***
may contact us at 1-877-358-
Sincerely,
Dyeisha W***