Conn's Home Plus

"margin:0in;margin-bottom:.0001pt;text-align:
justify">Thank
you for the opportunity to respond to *** *** complaint. Our
records show on 6/01/15, *** *** purchased a *** French door refrigerator with a (48-month
Repair Service Agreement), a *** *** *** dinette set which
consisted of nine pieces with a (48-month Furnituregard Plan) on all nine
pieces, a *** *** *** dinette set which consisted of five pieces with
a (48-month Furnituregard Plan) on all five pieces totaling $7133.39.
We show once *** *** purchase was complete he changed his mind and
cancelled the four *** *** *** dinette chairs from his invoice.
*** *** *** was refunded $leaving him a remaining total of
$6,527.27. We show *** *** signed his invoice indicating at the
time of purchase he acknowledged he was provided a copy of the Repair
Service Agreement and Furnituregard Plan brochure and that he understood
the coverage associated with the product(s). *** *** elected to
have his items delivered; we show his delivery was completed on
After
researching *** *** complaint, we found he faxed in a Repair Service
Agreement Cancellation Form on 6/04/15.
We show *** *** RSA coverage was cancelled on 6/16/15 and a credit of $was
initiated leaving him a remaining total of $5,812.96. Since *** *** purchase was made with his *** and not financed through
Conn’s credit; he needed to visit his local Conn’s to have the refund
processed to his ***. Our records indicate *** *** went into
his local Conn’s on 6/24/15 to complete the refund
transaction. We sincerely apologize for any inconvenience *** ***
experienced during this process.
If
we may be of further assistance, *** *** may contact our Customer Service
department at ***
Kind
regards,
Jana
A***
Customer
Relations
7/20/
Complaint
My washer has not worked properly for well over a monthWhen it stop working all together I made my first formal complaint on June 7th I had to wait about a week before any one could come look at itWe the repair man finally came several hours after the designated time, he said the washer
needed a part and leftI was not told when to expect him back, when to expect the washer to be fixed or anythingAfter calling the store located at *** * *** *** **getting the run around, then called the service center and help desk and I was finally told that the repair would be made on June 22ndThis is well over four weeks that I have been without the use of my applicance! I again was given the run aroundEach employee I spoke to was obviously unconcerned with my hardship and totally lacked any motivation from the value of my businessAfter calling the service center and was told by the supervisor that they would call me back in ten minuteshave not heard from her sincethen calling customer service and was denied to speak to supervisor or manger, I went to the store location AGAINI was told that I couldn't even return the machineI was told that this would reflect negatively on my credit report and that I would not recieve any monies back that I have invested in this applicanceI wrote a note for the manger to call me back once he got in the store the next day, which is today June 23rdIt is 1:25pm and I still have yet to speak to any concerned party from Conn'sI want to be refunded for the month that I have not been able to use my washer machineI want the machine repaired or replaced without cost or consequence to meWhen the representative in the store that I spoke to yesterday did look into the repair schedule, it said the part arrived on th 19th!!! I am furious that I still have to wait and the part has been sitting there!! I amm also livid because for the repair person to order a part on the 12th and I still have to wait is upsurd!!! If they really valued their customers, they would see how long I have been without the use of my appliance and expedite the delivery or make sure to get directly out when it arrivedThis is totally unfair and imcompetent of Conn's to neglect my needs as a customerI pay my bill on time EVERY monthI even pay an additional $+/- for repair service agreements and warranties and have not been able to use or recieve accurate service from them YET!!!
Desired Resolution
I want to be refunded for the month that I have not been able to use my washer machineI want the machine repaired or replaced without cost or consequence to me
Consumer Business Dialog

Thank you for the
opportunity to respond to MrR*** complaintOur records show on 10/29/14;
MrR*** purchased a *** tablet with a 1-year limited manufacturer’s
warranty
We received Mr
R*** complaint and found his issue has been addressed; Conn’s agreed
to
honor the price of$for the tabletOur records show on 1/05/14; we
issued a credit to MrR*** account in the amount of $which is the
difference in priceWe sincerely apologize for any inconvenience MrR***
experienced during this process
If we may be of further assistance, MrR***
may contact us at 1-877-358-
Sincerely,
Dyeisha W***

Thank you for the opportunity to respond to Mr
*** concerns regarding account #***. Mr
*** stated he should have had 12-months no-interest financing on his
purchase
According to our records, Mr*** signed a
30-month retail installment
contract on December 7,
2014.
Although Mr*** credit qualified for the
no-interest financing promotion, the product he purchased did not meet the
minimum price point to qualify for the no-interest financing
promotion.
We have attached a copy of Mr*** signed
contract for his records.
We value Mr*** as a customer and
appreciate him bringing his concerns to our attention. Thank you,Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I understand that it takes time since you all were able to see the bank statement with the emailWhat makes me upset is that I had to continue to ask about the bank statement and the missing paymentNobody would call me back and say we received the statement but could you email another one or work with me to get this matter resolvedI was told on one occasion that a letter was mailed to me on the 30th of *** about the bank statement not being legibleTo this date I still have not received onenot only that before that if I can recall correctly I had already sent and the store faxed one for me as wellThe customer service is horrible
Regards,

Thank you for the opportunity to respond to *** ***
complaintOur records show on */29/14, *** *** purchased a **” *** television with a 49-month Repair Service Agreement Plan and elected to pickup
*** television from our ***, TX location
We received *** ***
complaint and found she contacted our
service department on **/06/stating t***e were vertical lines in ***
televisionA service appointment was scheduled for **/11/14; upon inspection
the technician found parts were needed for repairOur records show t***e was a
delay receiving the necessary parts to complete repairOnce we received the
parts *** *** was scheduled service on **/11/14; the technician installed a
new panel and tested the unit; unit tested pk.
At this time *** *** television does not met the qualifications for
an exchange; repairs have been completed on the unit
*** *** was contacted by our *** *** and confirmed ***
television has been repaired and is working properly. She mentioned the TV stand that was purchased
did not fit *** TV and they she didn’t feel she should pay the difference for a
bigger stand due to the error*** *** has informed us that she no longer needs the stand and has mounted the
TV to the wall. Conn’s has agreed to
pick up the television stand and issue *** *** a full credit of $227.2* to
*** Conn’s account
We sincerely apologize for any inconvenience *** ***
experienced as a result of *** ***
If we may be of furt*** assistance, *** *** may contact us at
***
Sincerely,
*** ***

Thank you for the
opportunity to respond to *** *** complaintOur records show on ***,
*** *** purchased a ** French Door refrigerator with a 48-month Repair
Service Agreement Plan
We reviewed *** ***
complaint and found he contacted our service department on ***
stating his
refrigerator was not cooling or freezingOur records show on ***, Conn’s
agreed to issue an exchange under the Terms and Conditions of the Repair
Service Agreement due to there was a delay receiving the necessary parts to
complete repairsWe no longer have the same refrigerator *** *** originally
purchased therefore; he was contacted and made aware that we will issue an
in-store credit of $(original amount paid) to re-select another
refrigerator that meets his expectations*** *** may visit his nearest
Conn’s location to initiate the exchange
We sincerely apologize
for any inconvenience *** *** experienced as a result of the service delay
We have also attached a copy of our food loss claim for *** *** to submit if
any food was loss as a result of the refrigerator malfunctioning.
If we may be of further assistance, Mr. Rolan
may contact Customer Service at ***
Kind regards,
*** ***

Thank you for the opportunity to respond to *** *** complaint
Our records show on */27/13; *** *** purchased a *** 55” Smart television
with a 49-month Repair Service Agreement Plan and elected to pickup her product
from our warehouse located ***, TX
We
received *** *** complaint and found that since the time of
purchase, Mrand Mrs*** relocated to *** *** On **/14/14; Mr*** contacted our service department stating the television turns on and off on its
ownAfter further review of Mr*** repair needs, Conn’s agreed to exchange
the television due to the unit was uneconomical to repair
On **/20/14, we contacted Mr*** to offer him the option to
apply the replacement value to his account in lieu of an exchangeAs agreed
upon, Conn’s will apply a credit in the amount of $1,to his ** account. Mr*** has agreed to dispose his television
that was irreparable. We sincerely
apologize for any inconvenience Mrand Mrs*** experienced during the
exchange process. We have attached a
copy of his invoice showing the credit has been processed to his account
If we may be of further assistance, Mr*** may contact us at ***
Sincerely,
*** ***
*** ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Most of your response is true but didn't finish, after that last technician came to my house they made a mistake and did the report on the wrong mattress so they send another technician and after that last one you gave me an excuse saying that sinking is not cover by the warranty and also I know you mentioned a stain on the mattress I purchased a cover at the store with my mattress to prevent that to happen so it shouldn't have stain on it but is not a significant stain so if the problem is the stain what you sold to me is fraud cover I need you to fix my problem I don't need excuses

We spoke with Mr***s today regarding this dispute and have come
to an agreement that will address his concerns
Kind regards,
Kathryn James

Thank you again for the opportunity to respond to ***'s concerns regarding a refund. *** has provided the additional information needed.As a one time goodwill gesture, we are in the process of refunding the payment of $***authorized by *** on *** *** ***. Please allow 7-business days to process the request. Thank you,*** ***

Thank you again for the opportunity to respond to Mr
***’s concerns regarding his accounts. Mr***
is requesting a copy of the new contract be mailed to him once it is
complete
We will provide a copy of all the contract information
to Mr*** once the process is complete. We are
unable to offer him a discount on his retail installment contract due to the
phone calls he received.
Our records currently indicate the next payment is
not due on Mr***’s accounts until January
Mr*** requested that the credit inquiry be removed and we complied with that request on December 5, 2014. Please note, it may take 30-days for the credit bureaus to update their information regarding the inquiry
Again we value Mr*** as a customer and appreciate
him bringing his concerns to our attention. Thank you,Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Conn's has continued to refuse to honor their word of their managers, and customer support agents and will not do what they said they will doAt this point I am not sure what else I can doThey are not reporting true information to the credit companies as it is IMPOSSIBLE to be days late on any of the payments I made, especially the February's payment, when it was made March 5thThat is NOT days late. I have attached the payment history and the pages from my credit report and when they were pulled Kind Regards, *** ***

Thank you for the opportunity to
respond to Mr***’s concerns regarding account #***. Mr*** stated he has paid his account two
months in advance; however, we have billed him for $
According to our records,
Mr.***’s last two payments he submitted through
e-bill have been returned by
his financial institution due to NSF. The
payment submitted on January 2, was returned on January 16, and the
payment processed on February 1, was returned on February 18, 2015. The amount past due this month is
$24.16. We have not attempted to process
a payment for this amount due to the fact that Mr*** makes his payments
through his e-bill system. Therefore,
Mr*** will need to speak with his financial institution regarding any NSF
fees he has received
We have attached a copy of Mr
***’s payment history for his records.
We value Mr*** as a customer
and appreciate him bringing his concerns to our attention. Thank you,Cheryle S***

Thank you for
the opportunity to respond to *** *** concerns regarding her
account. *** *** stated she wanted
her balance cleared and her account closed
As a one-time
offer and a goodwill gesture we are in the process of closing ***
***
account. Please allow 7-business days
for the account to close. Once the
account is closed, *** *** will receive a close-out letter in the mail
We value *** *** as a customer and appreciate her bringing her concerns to our
attention.Thank you,*** ***

Thank you for the opportunity to respond to *** ***
complaint. We attempted to contact *** *** on 2/25/regarding her
exchange approval and delivery, but we were unsuccessful in our attempt.
*** *** is scheduled to receive her new dryer on Friday,
","serif"Times New Roman">February 25, 2015. We sincerely apologize to *** ***
for the experience and any convenience that was caused as a result of the delay
in processing her exchange.
If we may be of further assistance, *** *** may contact
Customer Service Department at ***
Kind regards,
*** ***

Thank
you for the opportunity to respond to Mrs***’s concerns about credit. Mrs*** stated she was denied credit when
she attempted to purchase a new mattress.
According to our records Mrs*** was approved for
$on November
28, 2014. Mrs
*** signed a 30-month retail
installment contract at that time purchasing $1765.50. As of November 28,2014, Mrs*** still had
available credit
However, on 12/17/2014, Mrs*** applied for additional
credit and was declined at that time,
indicating that her credit worthiness had changed from her previous application
in November.
Mrs*** will receive a letter in the mail within
business days explaining why the credit application was declined. If she
should have any additional questions, she may contact the toll free number
listed on the letter for additional information
We value Mrs*** as a customer and appreciate her
bringing her concerns to our attention.Thank you,Cheryle S***

Thank you for
the opportunity to respond to *** *** concerns regarding account
#***. *** *** stated she
should have had a cash-option promotion on her account
According to
our records, *** *** signed a 32-month retail installment contract
on
October 1, 2013. There was supposed to
be a 12-month no-interest financing promotion on the account. We submitted a manual cash-option to correct
*** *** contract.
*** ***
was made aware that when a cash option promotion is calculated manually, She
would need to call in for the manually calculated payoff before the cash-option
ends on October 7, 2014.
*** *** is
also stating her account should be paid in full. *** *** paid a total of $and her
cash option amount is for $3093.21. This
leaves an outstanding balance of $that will need to be paid before the
cash option expires on October 7, 2014.
*** ***
stated she was not aware she had insurance on the account. We have attached a copy of *** *** signed contract showing that she signed and accepted the insurance as well as
the General Information Page explaining the terms of the insurance

Thank you for the opportunity to
respond to Mrs***’s complaint. Mrs*** has been
contacted and her issue has been addressed. Mrs*** was made
aware her
warranty has been cancelled and credited to her account and the purchase
price of $has been approved for an exchange or credit. We
sincerely apologize for any inconvenience that Mrs*** has experienced
during this process.
If we may be of further assistance,
Mrs*** may contact our Customer Service department at 1-***
Kind regards,
Kathryn ***

Thank you for the
opportunity to respond to Mrs***’ additional concerns. Mrs***’ has been contacted regarding
her concerns. Mrs***’ will
discuss our offer with her daughter and give us a call back
If we may be of further
assistance, Mrs*** may contact Customer Service at 1-877-358-
Kind regards,
Kathryn James

Thank
you for the opportunity to respond to *** *** concerns regarding account
***. *** *** stated he was
given an extension on his account and the extension was not processed
correctly. He would like the account
fixed and the credit marks removed
According to our records, *** *** signed a 36-month
retail installment contract on *** *** ***. He has
received a total of extensions on the account for a total of additional
months.
All extensions offered to *** *** were processed
correctly.
We have attached a copy of *** *** payment
history showing the extensions for his records
We obligated to report factual information to the credit
bureaus; therefore, we are unable to remove credit marks *** *** earned on
the account.
As of *** ** *** the payoff amount is $***. Please note,
the payoff amount is updated daily. We ask that *** *** call for an
up-to-date payoff quote on the day he plans to submit the
payment
We value *** *** as a customer and appreciate him
bringing his concerns to our attention. Thank you,*** ***