Conn's Home Plus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
This is Conns way of not living up to its low price guarantee What is amazing is that no one in the store, including the managers know about this policy They had to call the home office in Beaumont every time When I called the home office, no one was sure what the policy way It seems they are inventing unreasonable hurdles to protect them from living up to their policy Every other store that has a price match guarantee will call the competitor to make sure the product is the same and is in stock and available for saleI offered several ways to prove the TV was $at *** *** and Lacks but they refusedI regret I have spent $20,with this company While Conns always had the lowest price until this purchase, they turned every delivery going back to was a nightmare It took eight delivery attempts to deliver the refrigerator I bought last December, which meant I went days without a refrigerator! Conns truly does not care about their customersThey only care about making money, no matter what it takes including lies and misrepresenation
Regards,
*** ***

Thank you for the opportunity to respond to *** ***
concerns regarding account #***. *** ***
stated his name, address and telephone number are incorrect on his
contract.
According to our records, *** *** signed a 32-month
retail installment contract
on October 4, 2014. This contract also included a 12-month
no-interest financing promotion. When the sales associate processed the
contract he put *** *** middle name as his last name as well as entered an
incorrect address and telephone number.We have processed a
name change correction, updated the address and telephone number in our
system We have also processed a good-will due date change, removed any negative
credit marks and reinstated the 12-months no-interest financing
promotion.
We report to the three major credit bureaus based on the
social security number and not by how the name is printed on the
contract.
Please note, it may take the credit bureaus 30-
days to update their records.
We value *** *** as a customer and sincerely apologize for
any inconvenience he has experienced due to this matter.Thank you,Cheryle S***

Thank you for the additional opportunity to respond to *** *** concerns regarding his account. We have attached a copy of the loan ledger for *** *** records showing the $credit to his account regarding the late fees. Thank you, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
I need someone to call me from corporate office, whomever is respondingMy question is not being answered and calling customer service is not going to do the jobI have called and received different responses before
Regards,

Thank you for the opportunity to respond to Mrs*** complaint. Our records show on6/20/13, Mrs*** purchased a MTD riding lawn mower with a 36-month Repair Service Agreement. Mrs*** elected to have her lawn mower delivered; we show Mrs*** signed acknowledging her lawn mower
was delivered and received on 6/21/13 in good order. Our records show Mrs*** contacted our service department on 9/23/14; stating the lawn mower would not turn on. Based on Mrs*** product and issue reported Mrs*** lawn mower was sent to service. Upon receiving Mrs*** lawn mower the technician inspected the unit and found the carburetor needed to be clean and the battery needed to be replaced. The technician removed, cleaned, and reinstalled the carburetorAlthough batteries are typically not covered under the Repair Service Agreement as a gesture of goodwill and customer satisfaction Conn’s replaced Mrs*** battery; the technician ran tests on the lawn mower and the unit tested ok. We sincerely apologize to Mrs*** for the experience and any inconvenience that was caused as a result of delay. If we may be of further assistance, Mrs*** may contact our Customer Service Department at *** Kind regards, *** ***

Thank
you for the opportunity to respond to Mrs***’s complaint. We contacted Mrs*** on 1/03/to address
her concerns; after researching her complaint we found there was a delay with
having her unit serviced, therefore we agreed to honor her request and return the
ac unit.
As of 1/03/15, a credit of
$has been processed to her account.
We sincerely apologize to Mrs*** for the experience and any
inconvenience that has been caused.
If
we may be of further assistance, Mrs*** may contact our Customer Service
Department at 1-877-358-
Sincerely,
Kathryn J***

Thank you for the opportunity to respond
to *** ***
complaint. Our records show on 6/28/14, *** *** purchased a *** *** *** furniture set which consisted
of four pieces (chair, loveseat, sofa, and ottoman) with a 48-month
Furnituregard Plan on all four pieces and a *** *** ***
sideboard with a 48-month Furnituregard Plan. *** *** signed
invoice indicates at the time of purchase she acknowledged she was provided a
copy of the Furnituregard Plan brochure and that she understood the coverage
associated with the product(s); *** *** also signed acknowledging she
received a copy of the Return and Exchange Policy which stated: Furniture can
be Exchanged Only within
14-days for furniture of equal or greater value with the required $
exchange fee.
After researching *** *** complaint we found she contacted
our service department on 3/14/15 regarding her *** *** (sofa
and loveseat); stating the sofa cushions were sinking in and the loveseat arm
seam was opening and the cushions were sinking in. Our records indicate
we attempted to contact *** *** on multiple occasions by the number that
is associated with her purchase and the alternate number she provided when
creating the service call dated from (3/18/15, 3/21/15, 3/23/15, and3/25/15) to
schedule service; but we were unsuccessful in those attempts, therefore *** *** service order was cancelled on 3/31/15 due to no response.
Although, we are unable to honor *** *** request to return or
exchange her sofa and loveseat; we will be more than happy to service her
sofa and loveseat. *** *** will need to provide a contact number
to schedule a service appointment or contact our service department at *** to schedule an appointment that is
convenient for her
If we may be of further assistance, *** *** may contact our
Customer Service Department at ***
Kind regards,
*** ***
5/1/

Please accept our apology for the delay. We have confirm** with our Risk management
department that a settlement has been reach** with Mrand Mrs*** to address
their concerns
Sincerely,
*** ***s

We are unable to
honor ***’s request to return her refrigerator without paying the 15%
restocking fee*** will need to visit her local Conn's store to pay the restocking fee and schedule a time for delivery to pick up the refrigerator.
If we may be of
further assistance, *** may contact us directly at ***
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]*** *** ***I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me for this issue

Thank you for the
opportunity to respond to MrsG***’s additional commentsOur records show
MrsG*** was contacted on 5/22/to discuss her concerns; during the conversation
she informed us that her dryer was working properly and no longer required
serviceWe sincerely apologize for any inconvenience MrsG*** experienced
during this process; as a gesture of goodwill we will mail MrsG*** a $
gift card
If we may be of further
assistance, MrsG*** may contact Customer Service at ***
Kind regards,
Dyeisha W***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me pending them getting back to me within days as promised

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Its been a on going problem and No yall didnt try to rescheduleYall did leave a message on my voicemail stating, Service guy had to cancel on the same dayYall stated I would have to make another appointmentYall didnt try to rescheduleI had to do itIts been more than enough time to get the problem fix, here it is 12/18/and still no repairs still no parts have arrivedThis matter has not been handle by Conn's in a timely manner as I was told it would beYall service department have been telling me my parts will be here wks agoIm not happy with yall products or service at allI as a consumer pay high dollars for the furnitureThis is not what I expect of itI still ask to be refund or Conn's can credit me on it.. As I stated I bought extra insurance just cause of this..It is embarrassing to have family or friends come over and know what I paid for Conn's Furniture and look all messed upThat is not high qualityAlso yall dont seem to care a bit about how long it takes or even give a call to give me a update on itNot happy and dont want to continue to pay on junk and thats how I feel about itIf my furniture I bought from yall messed up in less than months, I can just imagine what it would look like in 2yrsI no longer want it fixConn's have had enough time to do soI want it sent back and creditNot my fault yall didnt meet yall agreement on itPoor quality at a high cost doesnt rub me rightThank You

Thank you for the opportunity to respond to Mr
***’s additional commentsOur records show there was a delay processing the
credit to Mr***’s accountHowever; on 4/09/a credit of $($
for laptop and $for warranty) was posted to Mr***’ account in lieu of
an exchange
In regards to Mr***’s complaint regarding a
*** refrigerator purchased under his wife’s account on 2/12/14; we found
Mrs*** contacted our service department on 1/02/stating the bottom
freezer thermal plate was brokenAfter further review of Mrs***’s service
history, Conn’s has agreed to issue an exchange on her refrigerator as gesture
of goodwillOur records show we no longer have the same refrigerator Mrs***
originally purchased therefore, we have issued an in-store credit for $
(which is the original amount paid) to re-select a new refrigeratorWe
attempted to contact Mrs*** on 04/14/but we were unsuccessful in our
attemptMrs*** may visit her nearest Conn’s location to initiate the
exchange
We sincerely apologize for any inconvenience Mr
and Mrs*** experienced as a result of the delay
We have included a copy of Mr*** Loan Ledger
which shows the credit of $that was posted to his account on 4/9/If
we may be of further assistance, Mr*** may contact customer service at
***Kind
regards,
Jana
A***

Thank you for the opportunity to respond to Mr
***’s concerns regarding his accounts. Mr***
stated his accounts are supposed to be combined into one
account
According to our records, we are in the process of
combining Mr***’s accounts. We have pushed
out the follow up date,
processed a good-will due date change and will insure Mr*** does not
receive any negative credit marks due to the delayed processing.
We value Mr*** as a customer and sincerely
apologize for any inconvenience he has experienced due to this
matter. His contract to combine the accounts is still being
processed. Thank you,Cheryle S***

Thank
you for the opportunity to respond to ***'s complaintOur records show on ***; *** purchased a
**” *** Smart television which comes with a 1-year limited manufacturer's
warranty
We received ***'s complaint and found
he has contacted our service department
on two separate occasions regarding his
television stating, the unit turns on and off by itselfOur record show on
***, Conn's agreed to exchange ***'s television due to the delay
receiving the necessary parts to complete repairsA service claim
representative contacted *** on *** to inform him of the approved
exchangeAs of ***, we have no records indicating *** has processed
the exchange on his television*** will need to return his old
television to his nearest Conn's to initiate his exchangeWe sincerely
apologize for any inconvenience *** experienced as a result in service
delay.
If we may be of further
assistance, *** may contact customer service at ***
Kind regards,
***
***

Thank you
for the opportunity to respond to *** ***’s complaintOur records show on ***,
*** *** purchased a LG 65” television and elected Conn’s TV wall mount
installation service. After further
review and research, we confirmed *** ***’s television was
not installed
correctly by the installation teamConn’s has agreed to honor *** ***’s
request and issue a refund in the amount of $*** for the installation fee
*** *** may visit the Conn’s location where she originally purchased her
products to process the refund back to her ***We sincerely apologize
for any inconvenience *** *** experienced regarding the installation service
provided by Conn’s
If
we may be of further assistance, *** *** may contact us at ***
Kind
regards,
*** ***

Thank you for
the opportunity to respond to Mr***’s concerns regarding account
#***. Mr*** stated he would
like to have his no-interest financing promotion reinstated
According to
our records, Mr*** signed a 32-month retail installment contract
on
November 22, 2013. That contract also
included a 12-month no-interest financing promotion. The terms of the no-interest financing
promotion state that the invoice balance must be paid in full before the end of
the 12-month period, or the promotion is void and interest is added to the
account
Mr***’s
12-month no-interest financing promotion expired on November 22, 2014. The invoice balance was not paid in full by
that date; therefore, the promotion was void and interest was added to the
account
We are unable to
reinstate the no-interest financing promotion at this time. The payoff balance as of January 8, is
$2510.90. Please note, the account
balance can update daily. If Mr*** would
like to pay the balance in full, we ask that he call the day he plans to submit
the payment for an up-to-date payoff quote
We value Mr
*** as a customer and appreciate him bringing his concerns to our attentionThank you,Cheryle S***

Thank you for
the opportunity to respond to *** *** complaint regarding a purchase made
under the name *** ***. Our records show on 11/09/14, *** *** purchased a *** 65” Curved *** *** ** from us. *** *** elected
to have his television delivered; we show ***
*** signed acknowledging her
television was received in good order
We received *** *** complaint and found *** *** went into their local Conn’s location
on 11/28/to take advantage of Conn’s Price Guarantee; however *** *** was informed we were unable to honor the sale price due to the Black Friday
Promotion which is excluded from the Price Guarantee
After
researching *** *** complaint we confirmed the television was listed for
$1,from 11/23/to 11/29/and was not advertised for Black Friday
only. We sincerely apologize to *** *** for the experience and any
inconvenience that has been caused due to the lack of communication; Conn’s has
agreed to honor *** *** request to honor the $1,sale price plus 10%
of the difference. As of 12/16/14, a credit of $has been processed
to *** *** account; again we sincerely apologize to *** *** *** *** for the experience and inconvenience that has been caused
If we may be of
further assistance, *** *** may contact our Customer Service Department at
***
Kind regards,
Kathryn J***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
They said they have given the discount which is the % and said they took off insuranceThey state that my pay off cash balance is now which would be correct