Conn's Home Plus

Thank you for the additional opportunity to respond to *** *** concerns regarding his account. We have attached a copy of the loan ledger for *** *** records showing the $credit to his account regarding the late fees. Thank you, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
I need someone to call me from corporate office, whomever is respondingMy question is not being answered and calling customer service is not going to do the jobI have called and received different responses before
Regards,

Thank you
for the opportunity to respond to Mr*** complaint regarding a purchase
made under the name *** ***. Our records show on 2/13/13, Mrs*** purchased a
Samsung high efficiency washer with a 48-month Repair Service Agreement and a
high efficiency dryer with a
limited 1-year manufacturer warranty. Mrs
*** elected to have her appliances delivered; we show on 2/18/13 Mrs*** signed acknowledging her
washer and dryer was received in good order
We received
Mr***’s complaint and found Mrs*** contacted our service department on 8/25/14; stating the washer was
leaking water. After reviewing Mrs***’s service history we found there
was a delay in getting the part needed for repair. Therefore, Conn’s
agreed to exchange her washer; Mrs*** was given a credit of $which is
the original amount paid to re-select a new washer. As of 9/29/14, Mrs*** has elected
model WT1201CV and was scheduled for delivery on 9/30/14. We have confirmed
Mrs*** received her washer in good order. We sincerely apologize to
Mrs*** for the experience and any inconvenience that has been caused as a
result of delay.
If we
may be of further assistance, Mr*** may contact Customer Service at ***
Kind
regards,
*** ***

Thank you for the opportunity to respond
to *** ***
complaint. Our records show on 6/28/14, *** *** purchased a *** *** *** furniture set which consisted
of four pieces (chair, loveseat, sofa, and ottoman) with a 48-month
Furnituregard Plan on all four pieces and a *** *** ***
sideboard with a 48-month Furnituregard Plan. *** *** signed
invoice indicates at the time of purchase she acknowledged she was provided a
copy of the Furnituregard Plan brochure and that she understood the coverage
associated with the product(s); *** *** also signed acknowledging she
received a copy of the Return and Exchange Policy which stated: Furniture can
be Exchanged Only within
14-days for furniture of equal or greater value with the required $
exchange fee.
After researching *** *** complaint we found she contacted
our service department on 3/14/15 regarding her *** *** (sofa
and loveseat); stating the sofa cushions were sinking in and the loveseat arm
seam was opening and the cushions were sinking in. Our records indicate
we attempted to contact *** *** on multiple occasions by the number that
is associated with her purchase and the alternate number she provided when
creating the service call dated from (3/18/15, 3/21/15, 3/23/15, and3/25/15) to
schedule service; but we were unsuccessful in those attempts, therefore *** *** service order was cancelled on 3/31/15 due to no response.
Although, we are unable to honor *** *** request to return or
exchange her sofa and loveseat; we will be more than happy to service her
sofa and loveseat. *** *** will need to provide a contact number
to schedule a service appointment or contact our service department at *** to schedule an appointment that is
convenient for her
If we may be of further assistance, *** *** may contact our
Customer Service Department at ***
Kind regards,
*** ***
5/1/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Conns came out on 3/14/and was unable to fix the machineHe stated that they had to order a different partThe service man """THINKS"""" its the motherboardHe states that when multiple loads of laundry or done it is overheating the control panelI dont have any information on when this will be done as CONNS NEVER CALLS CUSTOMERS BACK
[Provide details of why you are not satisfied with this resolution.]
Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Its been a on going problem and No yall didnt try to rescheduleYall did leave a message on my voicemail stating, Service guy had to cancel on the same dayYall stated I would have to make another appointmentYall didnt try to rescheduleI had to do itIts been more than enough time to get the problem fix, here it is 12/18/and still no repairs still no parts have arrivedThis matter has not been handle by Conn's in a timely manner as I was told it would beYall service department have been telling me my parts will be here wks agoIm not happy with yall products or service at allI as a consumer pay high dollars for the furnitureThis is not what I expect of itI still ask to be refund or Conn's can credit me on it.. As I stated I bought extra insurance just cause of this..It is embarrassing to have family or friends come over and know what I paid for Conn's Furniture and look all messed upThat is not high qualityAlso yall dont seem to care a bit about how long it takes or even give a call to give me a update on itNot happy and dont want to continue to pay on junk and thats how I feel about itIf my furniture I bought from yall messed up in less than months, I can just imagine what it would look like in 2yrsI no longer want it fixConn's have had enough time to do soI want it sent back and creditNot my fault yall didnt meet yall agreement on itPoor quality at a high cost doesnt rub me rightThank You

We are unable to
honor ***’s request to return her refrigerator without paying the 15%
restocking fee*** will need to visit her local Conn's store to pay the restocking fee and schedule a time for delivery to pick up the refrigerator.
If we may be of
further assistance, *** may contact us directly at ***
***

Thank you for the opportunity to respond to MrsS*** additional
comments. Our records show Mrs*** contacted us again on 6/05/15 regarding her sofa, nightstand, and dresser. We show
Mrs*** is scheduled for service on 6/27/15; once we receive the
serviceman service report we will be able to determine what further action is
needed.
If we may be of further
assistance, Mrs*** may contact our Customer Service Department at 1-877-358-
Kind regards,
Kathryn J***

Please accept our apology for the delay. We have confirm** with our Risk management
department that a settlement has been reach** with Mrand Mrs*** to address
their concerns
Sincerely,
*** ***s

Thank you for the
opportunity to respond to *** ***’s complaint. Our records
show on ***, *** *** purchased a (2)
*** 39” LED TVs with a (limited
1-year manufacturer warranty) on both units
and a ** ** *** *** with a 36-month Repair Service Agreement
After researching
*** ***’s complaint we found she contacted our service department
on *** regarding one of her *** TVs with serial
number (***); stating the TV was not displaying a
picture. A service call was scheduled through the manufacturer; during
the inspection the technician found *** ***’s TV was deemed
uneconomical to repair. Therefore, the manufacturer provided a Return
Authorization to exchange/replace her television. *** ***
was issued a credit up to the original amount paid which was $to
re-select a new television because the original model was no longer available.
*** ***’s exchange was approved through the manufacturer which
covers the replacement/exchange of the product only. As of ***, *** *** has not initiated
the exchange
Conn’s has agreed
to honor *** ***’s request under the terms and conditions of the
warranty since a replacement model is not available We attempted to contact *** *** ***
to discuss her concerns but was unable to reach her at the time
***
may bring the television into her nearest Conn’s to initiate the return.
Kind regards,
*** ***

Thank
you for the opportunity to respond to Mr***’ complaintAfter
research, we found Mr*** is not the account holder therefore; we are
unable to
discuss any account information with 3rd partyHowever;
Mr*** may have the account holder contact our Customer Service
Department at *** for further assistance
Kind
regards,
Dyeisha
W***

Thank you for the
opportunity to respond to MrsG***’s additional commentsOur records show
MrsG*** was contacted on 5/22/to discuss her concerns; during the conversation
she informed us that her dryer was working properly and no longer required
serviceWe sincerely apologize for any inconvenience MrsG*** experienced
during this process; as a gesture of goodwill we will mail MrsG*** a $
gift card
If we may be of further
assistance, MrsG*** may contact Customer Service at ***
Kind regards,
Dyeisha W***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]*** *** ***I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me for this issue

Thank
you for the opportunity to respond to Mrs***’s complaint. We contacted Mrs*** on 1/03/to address
her concerns; after researching her complaint we found there was a delay with
having her unit serviced, therefore we agreed to honor her request and return the
ac unit.
As of 1/03/15, a credit of
$has been processed to her account.
We sincerely apologize to Mrs*** for the experience and any
inconvenience that has been caused.
If
we may be of further assistance, Mrs*** may contact our Customer Service
Department at 1-877-358-
Sincerely,
Kathryn J***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
There is no logic in giving a company MORE money when theybe lost all but two paymentsI'm not comfortable with thatI don't work anymore and the two Pennys I have to run together are precious to meI will not send my last penny to a company known for loosing moneyIf I had a payment to the CES himself I still wouldn't be comfortable
Regards,

Thank you
for the opportunity to respond to *** ***’s complaintOur records show on ***,
*** *** purchased a LG 65” television and elected Conn’s TV wall mount
installation service. After further
review and research, we confirmed *** ***’s television was
not installed
correctly by the installation teamConn’s has agreed to honor *** ***’s
request and issue a refund in the amount of $*** for the installation fee
*** *** may visit the Conn’s location where she originally purchased her
products to process the refund back to her ***We sincerely apologize
for any inconvenience *** *** experienced regarding the installation service
provided by Conn’s
If
we may be of further assistance, *** *** may contact us at ***
Kind
regards,
*** ***

Thank you for
the opportunity to respond to Mr***’s concerns regarding account
#***. Mr*** stated he would
like to have his no-interest financing promotion reinstated
According to
our records, Mr*** signed a 32-month retail installment contract
on
November 22, 2013. That contract also
included a 12-month no-interest financing promotion. The terms of the no-interest financing
promotion state that the invoice balance must be paid in full before the end of
the 12-month period, or the promotion is void and interest is added to the
account
Mr***’s
12-month no-interest financing promotion expired on November 22, 2014. The invoice balance was not paid in full by
that date; therefore, the promotion was void and interest was added to the
account
We are unable to
reinstate the no-interest financing promotion at this time. The payoff balance as of January 8, is
$2510.90. Please note, the account
balance can update daily. If Mr*** would
like to pay the balance in full, we ask that he call the day he plans to submit
the payment for an up-to-date payoff quote
We value Mr
*** as a customer and appreciate him bringing his concerns to our attentionThank you,Cheryle S***

Thank you for
the opportunity to respond to Mrs***’s concerns regarding account
#***Mrs*** stated she faxed over proof of homeowners
insurance but she has not received credit for the insurance and her monthly payment
has not been adjusted.
According to
our records, we received Mrs***’s proof of insurance on January 7,
2015. At that time we credited her
account $261.45. This amount includes
the $for the insurance and $for taxes. The insurance credit will not lower Mrs
***’s minimum monthly due each month.
The minimum monthly payment will continue to be $although Mrs
*** has received the insurance credit
We have
attached a copy of Mrs***’s payment history showing the insurance
credit for her records
We value Mrs
*** as a customer an appreciate her bringing her concerns to our
attentionThank you,Cheryle S***

Thank
you for the opportunity to respond to ***'s complaintOur records show on ***; *** purchased a
**” *** Smart television which comes with a 1-year limited manufacturer's
warranty
We received ***'s complaint and found
he has contacted our service department
on two separate occasions regarding his
television stating, the unit turns on and off by itselfOur record show on
***, Conn's agreed to exchange ***'s television due to the delay
receiving the necessary parts to complete repairsA service claim
representative contacted *** on *** to inform him of the approved
exchangeAs of ***, we have no records indicating *** has processed
the exchange on his television*** will need to return his old
television to his nearest Conn's to initiate his exchangeWe sincerely
apologize for any inconvenience *** experienced as a result in service
delay.
If we may be of further
assistance, *** may contact customer service at ***
Kind regards,
***
***

Thank you for the opportunity to
respond to *** ***’s complaintOur records show on ***, *** *** purchased the ***
*** Queen Bedroom set which consisted of seven pieces (headboard, footboard,
rails, dresser, two nightstands and mirror) and the *** *** ***
King
Bedroom set which consisted of eight pieces (headboard, footboard, rails,
dresser, two nightstands, chest and mirror)*** ***’s delivery was
scheduled on ***; all items were received except for the two ***
nightstands and King *** footboard due to the item not being available
for immediate delivery
After further review and
research of *** ***’s complaint, Conn’s agreed to exchange her complete
*** King Bedroom set due to the footboard currently being on backorder
with the manufactureWe did receive both of *** ***’s nightstands and
scheduled her for delivery on ***Our records show *** *** re-selected
the *** *** *** King Bedroom set which was delivered and received
on good order on ***As a gesture of goodwill, we submitted a $*** gift
card to be mailed to *** ***’s residence for her inconvenience; please
allow 7-business days to receive (*** tracking number ***)
We sincerely apologize for any inconvenience *** *** experienced during
this process
If we may be of
further assistance, *** *** may contact customer service at ***
Sincerely,
*** ***