Conn's Home Plus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[When I made the payment on April 21,the representative stated that all I had to was $and some change to bring my account currentthey started calling me 3-times a day saying that I owed more money I feel that I should not have to pay when I asked several times about the amount before I made the pay to make sure it would bring me current until May 26th I don't have a problem paying my bills if I am behind I will make the payments and pay for everything I get.I feel like Conn's needs to take responsibility for they way they have harassed me and my family members They need to admit that they have made mistakes in handling our account They are wrong in calling up to times a day, and need to review their customers account information before they just get on the phone and say you owe us money and to pay it now.Regards,
Tammy ***

Thank you for the opportunity to respond to Mrs
***’ concerns regarding her accountMrs*** stated that she would like
for us to remove the credit marks from her credit reports
According to our recorded calls, Mrs*** was
informed that we would review her account to see
if it qualified for a goodwill
credit mark removal. The account did not meet the qualifications, We are
obligated to report factual information to all three major credit bureaus;
therefore, we are unable to remove the two thirty day credit marks earned by
Mrs***
We appreciate Mrs*** bringing her concerns to our
attention.
We have attached a copy of her payment history for
her records.Thank you,Cheryle S***

Thank you for
the opportunity to respond to *** *** concerns regarding a refund due on
her Mother’s account. We have spoken
with *** *** and issued a refund for check for the returned
merchandise.
If *** ***
has any further questions we ask that
she contact us directly so we may address
the issue.
We value *** *** and appreciate her bringing
her concerns to our attentionThank you,*** ***

Thank you for the opportunity to respond to ***’s concerns regarding an account
According to our records, *** purchased several items creating invoice #***. The items on this invoice were financed through ** ***. We have attached a copy of the
invoice as well as an authorization page signed by *** accepting the terms of the financing.
If *** has any additional concerns regarding the account, she will need to contact ** *** at ***
Thank you,
*** ***

Thank you for
the opportunity to respond to *** *** concerns regarding account
#***. *** *** stated she
purchased an insurance policy with us in September and the items were
stolen in December and she would like to pick out new
merchandise
According to
our records, *** *** signed a 24-month retail installment contract on
October 13, 2014. This contract did
include property insurance. On December
23, *** *** notified us of the burglary. At that time we asked *** *** fill out
a claim form and fax that in along with her police report. Once we received the information from *** ***, we processed her claim
The insurance
company approved the claim and mailed us a check on February 20, 2015; however,
*** *** account was past due. We
are unable to replace the items on an account unless it is in current status,
the payment from the insurance company must be credited to the account when it
is in a past due status. *** ***
account was credited $for the stolen items on February 20, 2015. We have attached a copy of *** *** payment
history for her records.
The account is
past due because the $was posted as a property insurance creditThe
current outstanding balance on the account as of April 29, is
$1,075.46. Please note the payoff
balance updates daily. If *** ***
would like to pay the balance in full, we ask that she call the day she plans
to make the payment for an up-to-date payoff quote
We value *** *** as a customer and appreciate her bringing her concerns to our
attentionThank you,*** ***

Thank
you for the opportunity to respond to Mrs***’s complaintOur records show on
10/14/11, Mrs*** purchased the *** *** Double Reclining sofa and
love
seat both with a 48-month FurnitureGard Plan which expires on 10/25/We show
Mrs*** financed her purchase through *** Acceptance
We received Mrs***’s complaint and found she contacted our
service department on 1/09/stating headrest on the sofa and love seat was
c***king and peelingA service appointment was originally schedule on 1/16/
however; Mrs*** re-scheduled her appointment for 1/23/During the
inspection the serviceman found the right and left backrest on the sofa was
c***king and peeling however; no problem was found with the loveseatBased on
the serviceman’s finding and photos taken at the time of inspection, it was
determined that the reported damage on the sofa is a result of wear and
tear from everyday use which is not covered under the Terms and Conditions of
the FurnitureGard PlanThe FurnitureGard Plan does cover accidental tears and breaks
in mechanical failures as mentioned by the sales associate however; damages
resulting from daily use are not covered; please refer to Terms and Conditions Section (15):
What Is Not Covered Letter (j) After researching the material used on the
furniture, we found that body oils in leather may be easily transferred into the
leather by direct contact with hair or bare skinThese body oils are naturally
absorbed by the leather and will slowly begin to build up in the leather itself
causing dark areas in the finish of the leather at firstIf this condition is
allowed to persist, the leather will eventually begin to turn hard and brittle
Bits of the finish will begin to “flake off” and the leather will begin to
c***k, causing large areas of damage to form
At this time Mrs***’s sofa does not meet the qualification
for an exchange under the Terms and Condition of the FurnitureGard PlanWe
sincerely apologize for any inconvenience Mrs*** experienced due to
miscommunication regarding the Terms and Conditions of the FurnitureGard Plan
If we may be of further assistance, Mrs*** may customer
service at 1-877-358-
Kind
regards,
Dyeisha
W***

Thank you again
for the opportunity to respond to Mrs***’ concerns regarding her
account.
Although Mrs
***’ credit qualified for the no-interest financing offer, the products she purchased
did not meet the minimum price point to qualify for the no-interest
financing. We have attached a copy of
Mrs***’ invoice as well as the advertisement for the week of her
purchase. None of her products met the
minimum price point for the no-interest financing. Therefore we are unable to honor her request
Mrs*** also stated we should have to tell
her why the sales associate no longer works for Conn’s. Due to privacy policies, we are unable to
provide that information to Mrs***.
We respect the privacy.Thank you,Cheryle S***

Thank
you for the opportunity to respond to Mr***’s complaintOur records show
on 3/2/15, Mr*** purchased a 51” *** Plasma television which comes
with a
limited 1-year manufacturer’s warranty
We
reviewed Mr***’s complaint and found he signed his pickup acknowledging
that he received his product in good order(Please see attached) Although the pickup slip states for
consumer to thoroughly inspect your merchandise for damages prior to loading,
Conn’s has agreed to honor Mr***’s request to exchange his television as a
gesture of goodwillOur records show we no longer have the same television Mr
*** originally purchased therefore; we will issue a in-store credit in the
amount of $which is the amount paid to re-select another televisionMr
*** may visit his nearest Conn’s location to initiate the exchangeWe
apologize for any inconvenience Mr*** experienced during this process
If
we may be of further assistance, Mr*** may contact customer service at
1-877-358-
Kind
regards,
Dyeisha
W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I feel like I was cheated because the Salesman* *** ***, told me whatever item(s) I choose to purchase was interest for monthsHad I known I had a certain type or amount of merchandise I could choose from, I would have just got the Television because that was all I wanted to purchase until I found out anything I wanted was interest-free

Thank you for the opportunity to respond to Mr***’s concerns regarding accounts ***and ***8932. Mr*** stated his furniture was damaged upon delivery and account ***was supposed to be closed. According to our records, Mr*** signed a month
retail installment contract on March 11, 2016. That contract created account ***and included a washer, dryer, dryer chord, dryer duct, a queen bedroom set, vacuum, loveseat, end tables, a Hamlyn table and chairs, an executive chair, a 55” TV and mounting kit. The Hamlyn table and chairs and executive chair were not in stock and Mr*** signed a replacement contract to remove the items from the invoice. On March 19, 2016, Mr*** signed a second contract creating account ***8931. That contract included a Hamlyn table, four chairs and a home office chair. Conn’s is unable to close account ***as Mr. *** received the merchandise. Mr*** also stated the items were damaged upon delivery. Our records indicate Mr*** signed receiving all items in good order and we have no record of Mr*** scheduling service on any of the items. Conn’s respectfully disagrees that account ***should be closed as Mr*** accepted the merchandise. We have included copies of Mr***’s signed retail installment contracts and signed delivery ticket for his records Conn’s values Mr*** as a customer and appreciates him for bringing his concerns to our attention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Conns came out on 3/14/and was unable to fix the machineHe stated that they had to order a different partThe service man """THINKS"""" its the motherboardHe states that when multiple loads of laundry or done it is overheating the control panelI dont have any information on when this will be done as CONNS NEVER CALLS CUSTOMERS BACK
[Provide details of why you are not satisfied with this resolution.]
Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
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As previously stated we were unable to honor Mrs***’s request. Although we had approved to exchange the sofa
Mrs*** rejected our offer and abandoned her merchandise at the store. Mrs***’s deadline has since expired.Kind regards,Kathryn J***

Thank you for the opportunity to respond to Mr***’s
complaint. We researched Mr***’s complaint and found his issue has
been addressed and resolved. Mr*** has been contacted and informed
his delivery refund has been re-submitted in the amount of $79.99. We
ask
that Mr*** allow 3-business days to receive his refund. We
sincerely apologize to Mr*** for the experience and any inconvenience
that has been caused as a result of delay and lack of communication
If we may be of further assistance, Mr*** may contact
customer service at1-877-358-
Kind regards,
Kathryn J***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint The information is not correctWhen the furniture was delivered to the home it had a defect in the material and it was coming offThe conns delivery man fixed it and I noted it on the paperwork I signed as wellMy son had a reaction that day but had been outside and I assumed it was from the pollen until the same thing kept happening when he would go anywhere near the furnitureSo we went to the doctor multiple times that weekSo my first concern was ensuring he was taking cars of firstI went into the store with my parents on Sunday May which was days after the furniture was delivered and spoke to the store manager at the time who told me to wait until that Tuesday until the sales rep who helped me would be in and they would see what could be doneMy dad asked why did we have to wait on the sales rep if he was the store managerHe can an excuse and my dad asked the lady at the front counter for a number to speak to someone and I called when I got in my car and they said they would create a ticket and if I had not heard anything by that Thursday to callbackI did not receive a call from anyone so I called back and whomever answered the phone stated that the notes said when the customer calls back let her know we have a no return policyI said so nobody even wanted to give me a return callI let them know I needed to speak to someone and they did another ticket and the call was endedI did go back into the store that week and spoke to both the sales rep who assisted me when I purchased the furniture but the district manager who informed me he emailed the corporate office and showed me multiple emails on his phone to ensure that he was looking into the matter and he doesn't think it is going to be a problem to get the furniture exchanged or a store credit and that he would keep me informedLater that Thursday a received a call and the woman on the phone stand they have a no return policy and that it was unfortunate that my son almost stopped breathing and was no on medicationI was upset at her choice of words used and asked was anybody available to speak toShe said no and then asked could I provide proof and my son medical records which I thought was oddI asked her if I did provide documentation that showed he had multiple reactions to the fabric would they exchange the furniture and she stated no it's not a guarantee that we will do anything different but we will look and seeSo I asked what was the point of providing the documentation if nothing different was going to be done and that the longer they took the longer the furniture was in my homeShe just stated we will look into and that another ticked would be createdI went back into the store to pick up a tablet that was being worked on a few days later and the District manager assured me that he was still working on a solution to the situation and showed me more emailsWhen I called into the service department it was because the same area that was previously fixed when the furniture was delivered was the same spot that needed to be fixed and per the conns service technician that came out the spot would have continously have come undone because it was tacked in improperly but that he has fixed it properly and it shouldn't be anymore problemsI have the documentation needed but if they are not going to allow it to be exchanged or issue a store credit why do I need to provide itIt is not that hard to make a decision and the fact that nobody has called to check on the situation from day one shows me they don't care about there customers or there well being at all

Thank you
for the opportunity to respond to Mr*** complaint regarding a purchase
made under the name *** ***. Our records show on 2/13/13, Mrs*** purchased a
Samsung high efficiency washer with a 48-month Repair Service Agreement and a
high efficiency dryer with a
limited 1-year manufacturer warranty. Mrs
*** elected to have her appliances delivered; we show on 2/18/13 Mrs*** signed acknowledging her
washer and dryer was received in good order
We received
Mr***’s complaint and found Mrs*** contacted our service department on 8/25/14; stating the washer was
leaking water. After reviewing Mrs***’s service history we found there
was a delay in getting the part needed for repair. Therefore, Conn’s
agreed to exchange her washer; Mrs*** was given a credit of $which is
the original amount paid to re-select a new washer. As of 9/29/14, Mrs*** has elected
model WT1201CV and was scheduled for delivery on 9/30/14. We have confirmed
Mrs*** received her washer in good order. We sincerely apologize to
Mrs*** for the experience and any inconvenience that has been caused as a
result of delay.
If we
may be of further assistance, Mr*** may contact Customer Service at ***
Kind
regards,
*** ***

Thank you for the
opportunity to respond to *** ***’s complaint. Our records
show on ***, *** *** purchased a (2)
*** 39” LED TVs with a (limited
1-year manufacturer warranty) on both units
and a ** ** *** *** with a 36-month Repair Service Agreement
After researching
*** ***’s complaint we found she contacted our service department
on *** regarding one of her *** TVs with serial
number (***); stating the TV was not displaying a
picture. A service call was scheduled through the manufacturer; during
the inspection the technician found *** ***’s TV was deemed
uneconomical to repair. Therefore, the manufacturer provided a Return
Authorization to exchange/replace her television. *** ***
was issued a credit up to the original amount paid which was $to
re-select a new television because the original model was no longer available.
*** ***’s exchange was approved through the manufacturer which
covers the replacement/exchange of the product only. As of ***, *** *** has not initiated
the exchange
Conn’s has agreed
to honor *** ***’s request under the terms and conditions of the
warranty since a replacement model is not available We attempted to contact *** *** ***
to discuss her concerns but was unable to reach her at the time
***
may bring the television into her nearest Conn’s to initiate the return.
Kind regards,
*** ***

Thank you for the opportunity to respond to MrsS*** additional
comments. Our records show Mrs*** contacted us again on 6/05/15 regarding her sofa, nightstand, and dresser. We show
Mrs*** is scheduled for service on 6/27/15; once we receive the
serviceman service report we will be able to determine what further action is
needed.
If we may be of further
assistance, Mrs*** may contact our Customer Service Department at 1-877-358-
Kind regards,
Kathryn J***

Thank
you for the opportunity to respond to Mr***’ complaintAfter
research, we found Mr*** is not the account holder therefore; we are
unable to
discuss any account information with 3rd partyHowever;
Mr*** may have the account holder contact our Customer Service
Department at *** for further assistance
Kind
regards,
Dyeisha
W***

Thank you for the opportunity to respond to Mrs***’s
complaint. We researched Mrs***’s complaint and found her complaint
has been addressed and resolved. Mrs***’s Hillsboro chairs were
delivered and received on
"Times New Roman","serif">2/24/15. As a gesture of goodwill Conn’s has
agreed to concession the price of the Hillsboro table $for the alleged
damages. We sincerely apologize to Mrs*** for the experience and any
convenience that was caused as a result of delay.
If we may be of further assistance, Mrs*** may contact
Customer Service Department at ***
Kind regards,
Jana ***