Conn's Home Plus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I understand that it takes time since you all were able to see the bank statement with the emailWhat makes me upset is that I had to continue to ask about the bank statement and the missing paymentNobody would call me back and say we received the statement but could you email another one or work with me to get this matter resolvedI was told on one occasion that a letter was mailed to me on the 30th of *** about the bank statement not being legibleTo this date I still have not received onenot only that before that if I can recall correctly I had already sent and the store faxed one for me as wellThe customer service is horrible
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I am refusing this offer until we receive a letter in writing from conns stating that this account is closed and we will not have anymore contact from anyone in regards of this case
5/19/

Thank you for the opportunity to respond to *** *** complaint
Our records show on */27/13; *** *** purchased a *** 55” Smart television
with a 49-month Repair Service Agreement Plan and elected to pickup her product
from our warehouse located ***, TX
We
received *** *** complaint and found that since the time of
purchase, Mrand Mrs*** relocated to *** *** On **/14/14; Mr*** contacted our service department stating the television turns on and off on its
ownAfter further review of Mr*** repair needs, Conn’s agreed to exchange
the television due to the unit was uneconomical to repair
On **/20/14, we contacted Mr*** to offer him the option to
apply the replacement value to his account in lieu of an exchangeAs agreed
upon, Conn’s will apply a credit in the amount of $1,to his ** account. Mr*** has agreed to dispose his television
that was irreparable. We sincerely
apologize for any inconvenience Mrand Mrs*** experienced during the
exchange process. We have attached a
copy of his invoice showing the credit has been processed to his account
If we may be of further assistance, Mr*** may contact us at ***
Sincerely,
*** ***
*** ***
*** *** ***

Thank you for the opportunity
to respond to *** *** complaintOur records show on 11/15/14, *** *** purchased the
*** *** *** Twin Over Full Cherry bunk bed set
which consist of four pieces (upper head/footboard, lower head/footboard,
ladder w/rails and slats) which comes with a 1-year limited manufacturer’s
warranty; no additional coverage was purchased
We researched *** ***
complaint and found on 4/3/15; an exchange was approved on *** ***
rails and slats due to defects were found at the time of inspectionBefore the
exchange was processed, *** *** contacted our service department on
4/17/stating both the upper and lower head/footboard ends were brokenA
service appointment was scheduled on 5/1/15; during inspection the serviceman
found the wood pins were broken and would require new rails to complete
repairsParts were not ordered due to the rails were previously approved for
an exchange by the manufacturer*** *** exchange was updated again on
5/19/and her account was notated regarding her approval to receive new
slats and railsOur records show on 6/19/15, Conn’s delivered the new rails
and slats and our team re-assembled the bed*** *** signed her delivery
ticket acknowledging she received her items in good order; no damages were
reportedAs of 6/26/15, we have no record that *** *** has contacted us
regarding any further issues she is experiencing with her bed since delivery
was completed
At this time *** ***
bed does not meet the qualification for an exchange under the Terms and
Conditions of the manufacturer’s warranty; no credit is dueIf *** ***
is in need of service she may contact our Service Department at
*** to schedule an appointment
If we may be of further assistance, *** ***
may contact our customer service department at ***
Kind regards,Dyeisha ***
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Thank you again for the opportunity to respond to ***'s concerns regarding his account. We do not have record of *** authorizing pick up of the merchandise, nor do we have documentation that the items were picked up. If *** can provide that documentation, we will be glad to investigate further. Thank you,*** ***

Thank you for the opportunity to respond to Mr***’s complaint
Our records show on 8/01/14, Mrs*** purchased the *** Queen bedroom
furniture set which consisted of seven pieces (headboard, footboard, queen
posts, queen rails, chest, dresser, and mirror), a *** ***
Queen mattress,
a *** Queen Motion Perfect adjustable base, and received two free 32”
Haier’s television
We received Mrs***’s complaint and found she was originally
scheduled for delivery on 8/2/however; some pieces of the bedroom furniture were
damaged during deliveryAfter failed attempts to delivery Mrs***’s
entire bedroom set in good condition, Conn’s has agreed to exchange the
complete bedroom set; Mrs*** will be contacted to arrange her delivery
date
Although we are unable to honor Mrs***’s request to issue
a full credit for the bedroom set, Conn’s is willing to offer her 10% off her
entire purchase and issue a credit to her account in the amount of $for the
delivery fee
If we may be of further assistance, Mrs*** may contact us at
***
Dyeisha W***

Thank you for the opportunity to respond to Mrs*** additional comments. As previously stated *** *** purchased a *** electric dryer on 9/18/10; Mrs*** dryer came with a limited 1-year manufacturer warranty and purchased a 48-month Repair Service Agreement with Conn’s that expired on 9/29/ We have included a copy of Mrs*** invoice in our response. As mentioned in Mrs*** last dispute she contacted us on 7/08/15; stating the dryer was not tumbling or heating up. *** *** was advised her dryer was no longer covered under RSA and she would need to pay a trip charge to have a technician assess unit; which she agreed to pay. A service call was scheduled; during the inspection the serviceman found the fuse needed to be replaced. The technician replaced the fuse the same day of the inspection. If we may be of further assistance, *** *** may contact our Customer Service department at ***
7/31/
Complaint
I bought A 75" *** *** TV back in March 1, and I am still paying for we had problems with the LCD Panel has gone out twice the first time was on 8/and again on 7/I called them and they told me that I'm out of luck because I didn't buy the extended warranty I did didn't know that my
warranty was up they should have least sent a letter or something letting me know that it was out I would have bought the extended warranty but anyway that not the problem they told me that I have pay the fee which I would agree to that but if they would warranty the part because it hasn't been over a year from when the first one was put in I told them that I would pay for them to put it in if they would pay for the parts which I called *** and they told me that is the LCD that was out and it cost $to fix which is ridiculous that I have to pay this it would be different if this has been first time it has gone out but twice within a year
Desired Resolution
I just want the part to be replace I would pay for the cost of the labor just hard paying for the part
Consumer Business Dialog

Thank
you for the opportunity to respond to Mrs***’ complaintOur records
show on 5/9/15, Mrs*** purchased a ** *** which comes with a 1-year
limited
manufacturer’s warrantyMrs***’ washer was scheduled for
delivery and received on 5/10/
We
reviewed Mrs***’ complaint and found that her issue has been addressed
We show on 5/14/15, Mrs*** was scheduled for delivery and received a new
** *** in good orderWe sincerely apologize for any inconvenience Mrs
*** experienced during this processAs a gesture of goodwill, Conn’s has mail
Mrs*** a $gift card
If
we may be of further assistance, Mrs*** may contact Customer Service at
1-877-358-
Kind
regards,
Dyeisha
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
My husband had already made arrangements prior to the several fraudulent attempts accessed to my accountObviously,that's why I filed this complaint in the first place, knowing of the prior NSF.I would have NEVER allowed access FOUR more times that added fees"Conn's" is a name that suits your company well
Regards,
*** ***

Thank you for
the opportunity to respond to Mr***’s concerns regarding account
#***. Mr*** stated he paid off
his account, but it is still showing a $balance
According to our
records, Mr*** signed an 18-month retail installment contract on
*** ** *** Mr*** submitted a payment in
the amount of $which was the subtotal balance on the account. He did not take into consideration the
interest or finance charges. On October
5, there was an additional payment submitted in the amount of $which
brought the account to a zero balance
Mr*** will
receive a close out letter for his records within days of the account
closingWe have attached a copy of Mr***'s loan ledger to show the account is at a zero balance
We value Mr***
as a customer and appreciate him bringing this matter to our attention
Thank you,
*** ***
Credit Helpdesk
Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
On a side noteI would like to add that the Conns corporate office advised me it would be hours before a decision would be made on my refund, right after that call I filed this complaintLess than hours later my local store made the change and established the refundSince I already started the complaint prior, I was not sure if I could cancel it, since Conns did address this to my satisfactionI will continue to purchase from Conns given the way they handled my refund once Sharp approved it

We are
unable to honor Ms***’ request for monetary compensation. On 7/2/15, we entered a damage claim with our
insurance carrier to investigate the liability.
Ms*** was provided the carrier’s name, phone number and claims
number to check on the status of her claim.
We have included this information below.
We have contacted *** *** Services, Insurance Carrier, on her
behalf and found the claim was tendered to the manufacturer; due to the product
failing and the issue not being caused during delivery or installation. We were advised a detailed letter was mail to
Ms*** on 7/13/with this information.
She may contact the manufacture for any additional information needed
*** *** *** ***
*** *** ***
As a
goodwill gesture Conn’s agreed to return both washer and dryer without a
restocking fee on the dryer. We
confirmed the account was closed within business days we have attached a copy
of her general loan ledger as confirmation.Kind regards,Kathryn J***
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We sincerely apologize to *** for the experience she has
had with usWe confirmed ***s food loss reimbursement for $was
processed and mailed on ***
If we may be of further assistance, **and *** may
contact us at ***
Kind regards,
*** ***

Thank you again for the opportunity to respond to Mr***'s concerns regarding his accounts. We placed a cease and desist on the telephone numbers associated with Mr***'s accounts on March 23, 2015. We asked that Mr*** allow hours for the cease and desist to become active in our system. According to our records, Mr*** has not received any additional calls after March 23, 2015. Thank you, Cheryle S***

Thank you for
the opportunity to respond to Mr***’s concerns regarding his
accounts. Mr*** stated he was
given the option to combine his accounts
According to
our records, Mr*** accepted the offer to combine his two accounts on November
14, 2014. We
sent him a new contract to
sign on November 21, 2014. We received
the contract back from Mr*** on November 29, 2014. The contract was then reviewed and sent to
contract processing on December 3, 2014.
Please note, it can take up to days for the process to be
completed. Both Mr***’s accounts
are current and the next due date is January 20, 2015. Mr*** will be given a new due date once
the contract processing is complete.
We also do not
do additional credit checks when combining accounts. There were no additional credit inquiries on
Mr***’s credit bureaus, nor has he received any credit marks due to the
combining of the two accounts. We value Mr*** as a
customer and appreciate him bringing this matter to our attentionThank you,Cheryle S***

Thank you for
the opportunity to respond to Mr***’s concerns regarding his accountMr
*** stated he would like us to remove the accumulated interest on his account
According to
our records, Mr*** signed a 32-month retail installment contract on July
28, 2013.
That contract also included a
12-month no-interest financing promotion.
The 12-month no-interest financing promotion expired on July 28,
2014. At that time Mr*** lost the
promotion and accrued interest on the account because the account balance was
not paid in full by the end of the promotion.
As of January
5, the payoff balance on Mr***’s account is $1321.28. Please note, the account balance is updated
daily. If Mr*** would like to pay
the balance in full, we ask that he call for an up-to-date payoff quote on the
day he plans to pay the account balance in full
We value Mr
*** as a customer and appreciate him bringing his concerns to our
attention. Thank you,Cheryle S***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. I originally complained about the horrible service and lack of interest from the store manager. Also, the sales rep selling and promoting information regarding their appliances.
Early ***, I specifically requested a washer and dryer that obviously washes and dries clothes extremely well, QUIET, steam, different loads sizes, doesn't use too much water and color. I knew exactly what I wanted and yet the sales rep sold me a product that is so noisy it is louder than my television. Mind you that the volume control is on 36. That's pretty loud and the washer and dryer is louder than that.
I tried over and over to contact a manager and the store manager and yet not once did he want or tried to take my calls or even return them. I have never received an apology from the Store Manager
I called the very next day from when I received and used my washer and dryer. I informed them that, the items I purchases is not what I wanted and they were very loud. I requested to have them exchange but the company wanted to charge me a 20% restocking fee
I felt this was completely wrong and I shouldn't have to pay for merchandise I was not happy with and was lied to by the sales rep. The sales rep assured me that the appliances I purchased had all the features I requested and that I was going to be very happy with them. The appliances were each over $***.
I express my concerns and told the customer service department that I was not happy with their terms. After several attempts to contact a manager both at store level and customer service I could never get it resolved.
The credit I received was because I chose to cancel the warranty; however I purchase another warranty with more years and less money. Conns didn't do a thing to resolve the issue. They didn't give me a credit. I requested the credit as it is my right to cancelled and receive full credit because I cancelled within the day period of purchasing the appliances
I will fulfill my commitment and pay the appliances; however, I will never ever purchase anything from this company. I am very displease with their services, hospitality and merchandise!
that t and the sales repProvide details of why you are not satisfied with this resolution.]Regards,
*** ** ***

Thank you for the opportunity to respond to Mrs***’
complaint. We spoke with Mrs***; during the conversation Mrs***
expressed her dissatisfaction. She informed us due to her experience she
decided to pick up her items; we show as of
","sans-serif">12/26/14 all items have
been received. Mrs*** was advised that Conn’s agreed to honor the 10%
off on her sofa and to refund her delivery charge. A credit of $
has been processed to Mrs***’ account and should post within 3-business
daysAgain, we sincerely apologize to Mrs*** for the experience and any
inconvenience that has been caused.
If we may be of further assistance, Mrs*** may contact our
Customer Service Department at 1-877-358-
Kind regards,
Kathryn ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Hello: yes, my issue has been resolved. Conn's credited me $***, which I utilized to purchase a laptop from them and close out my account. Thank you kindly for your assistance with the matter and for your prompt response. Regards, *** ** ***

Thank you for the opportunity to respond to *** ***
complaint. Our records show on11/21/14, *** *** purchased
a ***
high efficiency washer and dryer, *** *** loveseat, and a
*** vacuum. *** *** elected to pick up her vacuum from our
*** ** location and elected to have her washer, dryer, and loveseat
delivered
*** *** was scheduled for delivery on 11/29/14; however her delivery was not completed due to the products
purchased was on back order. After researching *** *** complaint we
found there was a lack of communication regarding her scheduled delivery; *** *** delivery was postponed because the items were not available and
delivery could not be completed. *** *** contacted her sales
representative; during the conversation *** *** expressed her
dissatisfaction and requested to have her items delivered for the following Sunday. *** *** was informed the delivery could not be
completed due to the items still on order; at that time *** *** requested
to cancel her purchase
*** *** invoice was cancelled with a 15% restocking fee for
the vacuum she received. Our records show on 12/03/14 a refund check in the amount of $was mailed to *** ***. As a goodwill gesture *** *** restocking fee of $will
be refund in 7-business days. We sincerely apologize to *** ***
for the experience and any inconvenience that was caused due to the lack of
communication
If we may be of further assistance, *** *** may contact our
Customer Service Department at***
Kind regards,
*** ***