Conn's Home Plus

Revdex.com:
This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on ***1:43:PM and assigned ID ***
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Monday, December 28, 8:PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #***I would like to thank Conn's for clearly stating their return/exchange policy in bold printIt clearly states return/exchange if found defective by a service technicianNowhere does it state exchange onlySince they were clearly stating their policy, nowhere does it say additional insurance is required nor was I ever offered any additional insurance except for homeowners which I did purchase. I have never been given an explanation why the day sleep guarantee was also never honoredYet when I purchased the mattress I was told it came with day sleep guarantee. In Sept when I received the 2nd defective mattress I tried then to just exchange the mattress and box spring for a different name brand mattress but they also at that time refused to do that stating that the bed frame did not meet manufacturer's standardsYet the1st defective mattress sitting on the exact same frame did. They did nothing to resolve this problem until Nov 30thI will agree to exchange the mattress and box spring only if Conn's accepts responsibility for taking so long to resolve this problem an waivers all late charges an interest and the account still has months same as cash with no interest charged if paid in full by July 28th of 2016..exactly as it was when I purchased it. I am not responsible for causing this problem or their negligence in resolving it..so I certainly shouldn't be expected to pay for itThank you again for resolving this matter.*** ***
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Thank you for
the opportunity to respond to *** *** concerns regarding account #
***. *** *** stated she was
charged insurance on her account and it should have been credited and the
account should have been closed
According to
our records, *** ***
signed a 32-month retail installment contract on
January 12, *** *** paid the
invoice balance in full on the account on December 2, 2013; however, the
property insurance on the account was not paid in full which held the account
opened
We are in the
process of reinstating the no-interest financing on the account so we can
process the account to close. The credit
marks *** *** received due to the error will be removed. Please note, it takes the credit bureaus
30-days to update their records to show the marks removed.
We have pushed
out the follow up date to give the account time to close; therefore *** *** will not receive any additional collection calls
We value *** *** as a customer and sincerely apologize for any inconvenience she has
experienced due to this matter*** *** will receive a close out letter in the mail within days of the account closingThank you,Cheryle S***

Thank you for the opportunity to respond to *** *** complaintOur records show on 2/18/12, *** *** purchased the
*** *** living room set which consist of
three pieces (sofa, loveseat and
recliner) that comes with a 1-year limited manufacturer’s warranty which
expired on 2/17/13; no additional coverage was purchased
We reviewed *** *** complaint and found we
have no records that *** *** has contacted our service department
regarding any issue she was experiencing with her furniture prior to the
manufacturer’s warranty that expired on 2/17/We show *** *** has only
contacted our service department once on 4/10/in attempts to scheduled an
appointment to have a serviceman assess her furnitureHowever; *** ***
was informed that the warranty expired on her furniture and we were unable to
schedule an appointment
At this time we are unable to schedule a service
appointment for *** *** furniture due to the products is no longer
covered
If
we may be of further assistance, *** *** may contact customer service at
***
Kind
regards,
*** ***

Thank you for
the opportunity to respond to *** *** concerns regarding account
#***. *** *** stated she has
faxed in proof of insurance and has not received credit for it
According to
our records, *** and *** *** signed a 30-month retail installment
contract
on October 17, 2012. This contract signed
by **and *** *** included an aamount of $from account #*** as well as property insurance.
As of December
22, we have not received proof of homeowner’s insurance. Once we receive a copy of the declaration
page we can process an insurance credit on **and *** *** account. The declaration page can be faxed to ***. Please notate the account number on the fax
for a prompt response.
We have
included a copy of the signed contract for **and *** *** records. We value *** *** as a customer and
appreciate her bringing this matter to our attentionThank you,Cheryle ***

Thank you for the opportunity to respond to Mr
*** complaintOur records show on 12/29/14, Mr*** purchased the Corinthian
Lowery furniture
set which consist of three pieces (sofa, loveseat and
recliner) all with a 48-month FurnitureGard Plan*** *** sofa and
recliner was scheduled and received in good order on 12/30/however; the
loveseat was not available for immediate delivery and was rescheduled for a
later delivery date
After further review of Mr*** complaint, Conn’s has agreed to honor his request for an exchange for
a different furniture set as a gesture of goodwillMr*** received an in-store
credit on his sofa and recliner in the amount of $(which was the
original amount paid) to re-select different furnitureAlso, we show the
loveseat has not been delivered therefore; Mr*** may re-select another
furniture piece for this item up to $(which is the original amount paid)
totaling $for all three furniture pieces
On 2/10/15, we spoke to Mrs*** and informed her of the approved exchangeMr*** may visit his
nearest Conn’s to initiate his approved exchangeWe sincerely apologize for
any inconvenience Mr*** experienced as a result of delay
If we may be of further assistance, Mr
Alvarez
may
contact customer service at ***
Kind regards,
*** ***

Thank you for
the opportunity to respond to Mr***’s concerns regarding account
#***. Mr*** stated he was
told by his sales associate to pay $a month to pay the account off
before the no-interest financing offer expired
According to
our records,
Mr*** signed a 30-month retail installment contract on
March 20, 2013. This contract included a
12-month no-interest financing promotion.
Mr*** stated his sales associate told him to pay $a month
to pay the account balance in full before the no-interest financing offer
expired. Mr*** should have paid
$to pay the account balance in full before the no-interest financing
offer expired
As a one-time
exception and a good will gesture, we will honor the no-interest financing
offer and close Mr***’s account.
Please allow
7-business days for the process to complete and for the account to
close. Mr*** will receive a
close-out letter within days of the account closing
We value Mr
*** as a customer and sincerely apologize for any inconvenience he has
experienced due to this matterThank you,Cheryle ***

Thank you for the opportunity to respond to ***’s
complaintOur records show on ***; *** purchased a ***lpool
stackable washer and dryer with a 24-month Repair Service Agreement Plan
We received ***’s complaint and found he contacted our
service
department on *** stating the bottom washer drums bang and makes
clicking noise during all cycles and the top dryer takes a long time to dry
clothesA service appointment was scheduled for ***; upon inspection the
technician found parts were needed to complete repairsOur records show there was
a delay receiving the parts necessary to complete the repairs therefore on
***; we submitted a request to exchan** the unit
On ***, Conn’s approved *** to re-select another
stackable unit in the amount of $*** which was the original amount paid for
the unitOur records on ***; *** received his new ** stackable washer
and dryerAs a **sture of goodwill, Conn’s also submitted a $gift card to
be mailed to ***We sincerely apologize for any inconvenience **
*** experienced as a result of the delay
If we may be of further assistance, *** may contact us at
***
Sincerely,
*** ***

Thank you for
the opportunity to respond to *** *** concerns regarding her
accounts. *** *** stated she was
supposed to have her accounts refinanced in October 2014, but it has not been
processed as of yet
According to
our records, on October 11, *** ***
was offered the option to refinance
her two Conn’s accounts. She stated she
would have to go to the store to pay for the refinance. *** *** paid the down payments to process
the refinance on October 16, 2014. The
refinance process was started on October 17, once we received the
payments. The refinance contract was
mailed to *** *** on October 20, 2014.
The refinance option was voided because we did not receive the new
contract back within days.
A refinancing
option was offered to *** *** a second time on December 1, 2014; however,
the agent asked her to make a second down payment. We have agreed to use the down payment made
on October 16, for the second refinance attempt. The second contract was received on December
15, and is currently being reviewed.
We value *** as a customer and sincerely apologize for any inconvenience she has
experienced due to this matterThank you,Cheryle S***

Thank you for the opportunity to respond to Mrs***’s
concerns regarding a Conn’s accounts.
Mrs*** stated her credit report shows there was a
Conn’s account opened using her social security number in ***
Conn’s has many data and privacy measures
in place when
credit accounts are established.
We take the privacy and protection of our customers’
information very seriously.
We look forward to working with Mrs*** to resolve
this matter
Our Fraud department has mailed Mrs. *** a Fraud packet
and will reach out to her to obtain any further information regarding the
accounts. If Mrs
*** has any further questions she can contact our Fraud department direction
at ###-###-####

Mrs***s account is closed. Again, she will receive a closeout letter within days of the account closing. If she has any additional questions or concerns she may contact our customer service department

Thank you again for the opportunity to respond to Ms***' concerns regarding her credit report. The credit corrections were processed when the new account was established. We ask that Ms*** allow the credit bureaus 30-days to update their records.
2/28/

"margin:0in;margin-bottom:.0001pt;text-align:
justify">Thank
you for the opportunity to respond to *** *** complaint. We
researched *** *** complaint and found her issue has been addressed
and resolved. After further review we found there was an error
processing *** *** refund which caused a delay. As of 7/09/15, this error has been
corrected and *** *** refund in the amount of $has been
processed. We ask that *** *** allow 7-business days to
receive her refund check in the mail. We sincerely apologize for any
inconvenience that *** *** has experienced during this process.
If
we may be of further assistance, *** *** may contact our Customer
Service department at ***
Kind
regards,
Jana
A***
7/31/
Complaint
I have purchase many items from Conns but never thought I would be sold goods that’s faultyI have called conns several times to fix the same product each timesI finally got the washer replace because it was faulty, now that the dryer is continuing to breakdown, I was told I would be charge an
arm and leg to get the dryer fix that continuing to breakdownI don't think I should have to pay anything when I bought the dryer I had to call them back to fix itI just want Conns to fix the dryer or replace it shouldn't have gone out
Desired Resolution
Are replace it, or repair
Consumer Business Dialog

Thank
you for the opportunity to respond to Mr***’s complaintAfter further and
research, we found a claim was filed with *** to begin an investigation
regarding the
alleged damages reported to his propertyWe contacted *** who
delivered Mr***’s products and was informed that they sent out a claim
specialist to assess the reported damages and take photosHowever; after reviewing
the information gathered and photos received, *** denied Mr***’s claim
that the gate was damaged by their delivery team due to claim specialist found
that the metal gate was buried in the ground and did not show signs that the
gate had been alteredIDH’s claim specialist also reported that the condition
of the gate shows signs of wear and tear and appeared to have not been
is use (opened or closed) for some timeWe were also informed by *** that Mr
*** is not the property owner where the alleged damages occurred and they
have been unsuccessful locating the owner
At
this time we are unable to honor Mr***’s request; based on ***’s
investigation the gate did not show signs that damages occurred as a result of
their delivery teamWe have included pictures in our response
If
we may be of further assistance, Mr*** may contact customer service at
1-877-358-
Kind
regards,
Dyeisha
W***

Thank
you for the opportunity to respond to MrsG***’ complaintOur records show
on 1/8/15, MrsG*** purchased the *** *** *** *** Dining
set
which consist of seven pieces (table and six stools) and the Accent
*** *** Console (sold as an open box model) all with a 1-year limited
manufacturer’s warrantyMrsG***’ delivery was schedule on 1/13/15; all
items were signed acknowledging they were inspected and received in good order
expect for the consoleWe show MrsG*** console was re-scheduled and
delivered in good order on 1/15/
On
5/11/15, we contacted MrsG*** to discuss her concerns; during the conversation
she stated she notified delivery regarding damages to her table and console
immediatelyMrsG*** also stated that she was contacted by the serviceman
on 5/8/to assess the table but she did not want service because she was
suppose to have both the table and console inspectedHowever; our records show
on 3/27/a service call was schedule to assess the table onlyWe advise Mrs
G*** to forward pictures of the alleged damages to submit to our Furniture
Claim Specialist for reviewAfter further review of the photos provided, it
was determined that we are unable to confirm when the damages may have occurred
on console as we have no record that the incident was reported immediately
Also, the table shows signs of discoloration that was not reported at the time
of delivery and is not covered under the Terms and Conditions of the
manufacturer’s warrantyWe were able to contact the store manager located in
M***, TN where MrsG*** made her purchase and the delivery manager
regarding her claim that she notified each department immediatelyHowever; we
were informed they had no knowledge that MrsG*** reported any issues with
her product(s)
At
this time we are unable to honor MrsG***’s request to receive a full
refundAlthough we have no records that Mrs, G***’ notified us regarding
any damages at the time of delivery; as a gesture of goodwill Conn’s is willing
to send our delivery team out to touch up MrsG***’ console
We
have included a copy of MrsG*** signed delivery ticket and inspection
sheet with our response
If
we may be of further assistance, MrsG*** may contact our Customer Service
Department at ***
Kind
regards,
Dyeisha
W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Just to set the record straight, on *** Conn's did call, my *** answered the phone, A person advised that the TV was non repairable and we could go to a local Conn's store and select another one. NO MENTION OF RETURNING THE TV TO A LOCAL CONN'S STORE, On *** I called the Conn's store in *** Texas and spoke to the manager ***, I explained the situation to him and he was helpful, he called Conn's Service Deptand asked about the warranty, He explained to me that they would not add the warranty again, NO MENTION OF RETURNING THE TV***, I called Conn's about the TV and warranty issue the person I spoke to stated they could not combine the TV and Warranty on a new one, again NO MENTION OF RETURNING THE TV. *** I called Conn's and advise that I did not wan't to exchange the TV I would only accept a CHECK for the amount stated in my contract for $1599.97, This phone call was the First and only time there was mention of returning the TV, I explained to that person that I do not have a truck to haul it and I cannot not pick the TV up and carry it by myself, and I would try to arrange to get the TV to a local store, QUESTIONS PLEASE: When I return the TV (I will try to Today if I can get some help from a friend) I will return it to the Conn's store in *** if the store manager is availI need a Contact Phone number & name to call when I'm at the *** store to verify from the Manager that he did receive the TV. I also would like to know how long will I have to wait before I receive a check from Conn's for the amount of $ 1599.97. PS--- Just for the record, Conn's has made ONE phone call to me since I made the Claim on the TV, THIS ONLY SHOWS HOW MUCH THEY CARE ABOUT THE LONG TIME CUSTOMERS, ( SAD, SAD, )

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
OkI'll take the 10% off since it's all that has been offered, but I am still wanting to return the productI have contacted y'all in regards to the return several weeks ago and was told I would receive a call back within 24hrs to be given an exact timeThis was a couple weeks agoI have yet to receive a call backSomeone needs to come pick up the fridge, we have purchased another one already from a great company with great customer service skills! Too bad we couldn't keep doing businessI really wanted to exchange and give business to conns, for the sake of the nice employees at the store, but unfortunately customer service isn't all that great, it's like pulling teeth just to get what was their fault taken care of

Thank you for the opportunity to
respond to *** *** *omplaintOur records show on 5/13/14, *** ***
purchased a ** washer and dryer with a 1-year limited manufacturer’s warranty
*** *** was scheduled for delivery on 5/15/and signed her delivery
ticket acknowledging she
received her products in good order
Our records show *** ***
contacted our Customer Helpdesk stating after removing
the magnets and stickers that were left on the washer, she noticed the washer
was dented and appeared to be scratched. We requested that *** *** provide photos of the washer damage due to no report made at the time of
delivery. Once we received the requested
document her information was submitted for review however due to a lack of communication the washer was not exchanged
in a timely manner. We contacted *** *** on 9/29/14 regarding her concerns and agreed to honor her request for
an exchange. We followed up with
her on 10/01/14, after the washer was delivered and confirmed it was
received good order. We sincerely apologize to *** *** for the
experience and any inconvenience that has been caused as a result of delay.
If
we may be of further assistance, *** *** may contact us at ***
Kind
regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I want this case open until the complaint is resolvedThey have no provided me anything so farI was told over the phone that it would be 24-hours and now this letter states it will be 14daysIt has been already several days and I want my interest recalculated because I was overcharged!
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I said I had returned or canceled the tables so yes I am glad they did that now I have no sofas those stupid *** guys in a plain white truck came took the sofas so even tho I signed a contract I did not see what I signed I knew it was a contract but they took advantage of the situation and felt like oh thus guy is blind let's let him have it I am not satisfied and I want the account to be credited they sold it over charged and that is where all those so called credits went and yes I have a horrible none payment because the way they treated me is the way I treated them
Regards,