Conn's Home Plus

Thank you for the opportunity to respond to Mr***’s
complaintOur records show on ***, Mr*** purchased a 70” *** *** 3D TV with a 48-month Repair Service Agreement PlanMr*** elected to
pickup his television from our EBroadway location in ***
** on ***
Mr*** signed his pickup slip/invoice acknowledging he received his item
in good order and that the Return/Exchange Policy was discussed prior to
pickupOur customers are given the opportunity to
inspect their product prior to leaving the storeAs listed on the pickup slip/invoice provided to
Mr*** “Please thoroughly inspect your merchandise for damage prior to
loadingAn exchange or price concession will not be authorized for damaged
discovered after the product leaves the warehouse or storeA restocking fee
may apply to Return and/or Exchanges”
We received Mr***’s complaint and found on ***, Mr
*** brought his television back to Conn’s where he made his purchase
stating there was a blur on the screen when the television is turned onWe contacted
the sales associate and store manager who assisted Mr*** upon return and
was informed that the television was tested inside the store and was unable to
detect a blur on the screenMr*** was informed he would be required to
pay a 15% restocking fee if he no longer wanted the television due to no
problem was found with the unitAt this time we are unable to honor Mr
***’s request to refund the restocking fee charge due to no problem was
found with the television when returned to the store
We have included supporting documents in our response
If we may be of further assistance, Mr*** may contact us at
###-###-####
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I am not satisfied with it being another days for the close out letter since it has already been days since the last time she said that I would be getting itI believe days is sufficient time for the receipt of the close out letter, I am done
Regards,*** ***

Thank you for the opportunity to respond to Mr
*** complaintOur records show on 12/29/14, Mr*** purchased the Corinthian
Lowery furniture
set which consist of three pieces (sofa, loveseat and
recliner) all with a 48-month FurnitureGard Plan*** *** sofa and
recliner was scheduled and received in good order on 12/30/however; the
loveseat was not available for immediate delivery and was rescheduled for a
later delivery date
After further review of Mr*** complaint, Conn’s has agreed to honor his request for an exchange for
a different furniture set as a gesture of goodwillMr*** received an in-store
credit on his sofa and recliner in the amount of $(which was the
original amount paid) to re-select different furnitureAlso, we show the
loveseat has not been delivered therefore; Mr*** may re-select another
furniture piece for this item up to $(which is the original amount paid)
totaling $for all three furniture pieces
On 2/10/15, we spoke to Mrs*** and informed her of the approved exchangeMr*** may visit his
nearest Conn’s to initiate his approved exchangeWe sincerely apologize for
any inconvenience Mr*** experienced as a result of delay
If we may be of further assistance, Mr
Alvarez
may
contact customer service at ***
Kind regards,
*** ***

Thank you for the opportunity to respond to Mrs***’s complaint. Our records show on 11/11/15, Mrs*** purchased a ** *** *** ** *** *** *** a *** *** *** plush queen mattress, *** box spring, a *** *** *** sofa, and a *** *** *** recliner. Mrs***’s signed invoice indicates at the time of purchase she was provided a copy of Conn’s Return & Exchange Policy which states: No Returns/Exchanges on- Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect **and that a consumer have 30-days to return or exchange (appliances and electronics) with the required 15% restocking fee.Mrs*** elected to have her items delivered. We researched Mrs***’s complaint and found at the time of delivery Mrs*** received her TV in good order on 11/12/15; however during delivery it was discovered the sofa and box spring was not available and the mattress and box spring were damaged therefore the units were refused and delivery was rescheduled. We show Mrs*** received her new mattress and box spring on 11/13/in good order; however it was discovered the sofa and recliner Mrs*** purchased were out of stock the items were cancelled from her invoice and a credit of $2,was applied to Mrs***’s Conn’s account. In regards to Mrs*** returning or exchanging her mattress; Conn’s have a No Return/Exchange Policy on mattress. We also confirmed with our merchandising department who confirmed Mrs***’s mattress does not qualify for the *** Comfort Guarantee. Therefore, we are unable to honor Mrs***’s request to return or exchange her mattress. If we may be of further assistance, Mrs*** may contact our Customer Service department at 1-877-358-1252 Kind regards, Jana A***
2/27/
Complaint
A little over a month ago I purchased a couch and chair from conn,sI was told it would be delivered in three days and that they would call the night before and let me know the hour window so I would be homeI donated my old furniture so I would have room for new furnitureDay before
delivery got call around P.mlike they said and set a hour time frame for the next dayThe day came and passedI called and was told chair wasnt in so they cancelled orderA week later got email saying wait for call which came around p.mletting me know the three hour window the next day againMade my self available and again no showCalled and got same thing chair wasnt in and cancelled the delivery without notificationThen about days later same thing, this would be third timeI wasnt able to have football party at my house because no furnitureThey called like before set appointment for sunday minutes after game startedSo I called to see if they could narrow the window of delivery so I could still watch game with brother and friendsAgain was informed order was cancelled for third timeAgain no call only way I found out was calling themI them contacted corporate and explained situation to themNothing came of that I was passed back to management at local store who I already had been communicating withAs a promotion I was offered a tv or free deliveryIf I would have known this was their delivery methods I would have took the tv and borrowed a truckI feel by now I should get the free tv and the delivery of the couch, chair, tvI paid a deposit of $which has been taken from my account a month agoI hope you can help with this matter im a percent disabled veteran and have no living room furniture to sit on
Desired Resolution
I would like to receive my furniture asapNot an appointment which has me at the house for hours with no call no showand receive the promotional t.vsince the delivery has cost me time and anguish
Consumer Business Dialog

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I received my replacement washer on Tuesday or Wednesday of last week (5/or 5/6) It is currently working properly with no issuesI am finally satisfied and glad this is over.Thank you
5/8/
Complaint
Delivered floor model lied and said it wasn't then lied and said they called and told meAsk for a 20% discount since floor model and they keep saying they will take care of it but it has been weeks and keep avoiding meMade me purchase credit life even though I said I have renter and
homeownersStill made me sign and said once I fax policy info they will remove the charge of $I have faxed times and they say they don't have itAt this point I have been over charged by $
Desired Resolution
Take off charge of $for insurance that you make people sign that even says on paper that we do not have to buyAnd $credit which is the 20% discount on the stove for giving floor model and lying and then calling me a liar when I said I have not record call on cell phone which is
traceable
Consumer Business Dialog

"margin:0in;margin-bottom:.0001pt;text-align:
justify">Thank
you for the opportunity to respond to *** *** complaint. We
researched *** *** complaint and found her issue has been addressed
and resolved. After further review we found there was an error
processing *** *** refund which caused a delay. As of 7/09/15, this error has been
corrected and *** *** refund in the amount of $has been
processed. We ask that *** *** allow 7-business days to
receive her refund check in the mail. We sincerely apologize for any
inconvenience that *** *** has experienced during this process.
If
we may be of further assistance, *** *** may contact our Customer
Service department at ***
Kind
regards,
Jana
A***
7/31/
Complaint
I have purchase many items from Conns but never thought I would be sold goods that’s faultyI have called conns several times to fix the same product each timesI finally got the washer replace because it was faulty, now that the dryer is continuing to breakdown, I was told I would be charge an
arm and leg to get the dryer fix that continuing to breakdownI don't think I should have to pay anything when I bought the dryer I had to call them back to fix itI just want Conns to fix the dryer or replace it shouldn't have gone out
Desired Resolution
Are replace it, or repair
Consumer Business Dialog

Thank you for
the opportunity to respond to Mrs*** concerns regarding account
#***. Mrs*** stated she
has not received her refund check from Conn’s
According to
our records, Mrs*** was issued a refund check in the amount of $
on
August 27, 2014. On September 19,
Mrs*** called in to update her address.
The refund
check was sent to the incorrect address.
We have confirmed the refund check has not been cashed and has been
returned to us.
We have
updated Mrs*** address in the system and the check will go out in the
mail today, October 31, 2014. Please
allow 7-business days to receive the check
We ask that
Mrs*** contact us in the event she does not receive the check within
7-business days so we may track its location
We value Mrs*** as a customer and appreciate her bringing this matter to our
attention. Thank you,*** ***

Thank
you for the opportunity to respond to Mrs***’s complaintOur records
show on 2/6/15, Mrs*** purchased the *** *** living room set
which consist
of two pieces (sofa and loveseat) both with a 48-month
FurnitureGard PlanMrs***’s delivery was scheduled and received in good
order on 2/8/15; no damages to the furniture were reported at the time of delivery
however; it was notated that Mrs***’s drywall was damaged during
delivery
We
received Mrs***’s complaint and found she contacted our service
department on 2/9/stating the back of the sofa was very loose and seams were
coming undone and the footrest keeps popping out on the loveseatA service
appointment was scheduled on 2/18/15; the serviceman found the bolts were loose
on both units and was able to tighten the bolts to repair, no parts needed for
repairsMrs*** contacted our service department again regarding the same
issue with her loveseatA service appointment was scheduled for 3/11/to re-assess
the loveseat
Although
we are unable to honor Mrs***’s request to return her furniture, Conn’s
has agreed to issue an exchange on both the sofa and loveseat after further
reviewing her repair needsWe attempted to contact Mrs*** on 3/3/to
discuss her concerns however; we were unsuccessful in our attempt and left a
voice message to return our callMrs*** may elect to receive an even
exchange on both furniture pieces or we can issue a store credit for $
(which is the original amount paid for both pieces) to re-select different
furniture
In
regards to Mrs***’s claim regarding the damages to her wall during
inspection, we have confirmed that Mrs***’s was scheduled and signed
acknowledging that the repairs to her wall was completed to her satisfaction on
3/2/We sincerely apologize for any inconvenience Mrs*** experienced
during this processMrs
*** may contact us directly at 1-866-765-with her option regarding the
approved exchange
Kind
regards,
Dyeisha
W***

Thank you for the opportunity to respond to Mrs***’s
concerns regarding a Conn’s accounts.
Mrs*** stated her credit report shows there was a
Conn’s account opened using her social security number in ***
Conn’s has many data and privacy measures
in place when
credit accounts are established.
We take the privacy and protection of our customers’
information very seriously.
We look forward to working with Mrs*** to resolve
this matter
Our Fraud department has mailed Mrs. *** a Fraud packet
and will reach out to her to obtain any further information regarding the
accounts. If Mrs
*** has any further questions she can contact our Fraud department direction
at ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I went to the store on June 6th and scheduled to have the rest of my furniture delivered on June 9th, tomorrowI will inform you when the transaction is complete, thank you for your assistance in this matterI believe you made the difference

Thank
you for the opportunity to respond to MrsG***’ complaintOur records show
on 1/8/15, MrsG*** purchased the *** *** *** *** Dining
set
which consist of seven pieces (table and six stools) and the Accent
*** *** Console (sold as an open box model) all with a 1-year limited
manufacturer’s warrantyMrsG***’ delivery was schedule on 1/13/15; all
items were signed acknowledging they were inspected and received in good order
expect for the consoleWe show MrsG*** console was re-scheduled and
delivered in good order on 1/15/
On
5/11/15, we contacted MrsG*** to discuss her concerns; during the conversation
she stated she notified delivery regarding damages to her table and console
immediatelyMrsG*** also stated that she was contacted by the serviceman
on 5/8/to assess the table but she did not want service because she was
suppose to have both the table and console inspectedHowever; our records show
on 3/27/a service call was schedule to assess the table onlyWe advise Mrs
G*** to forward pictures of the alleged damages to submit to our Furniture
Claim Specialist for reviewAfter further review of the photos provided, it
was determined that we are unable to confirm when the damages may have occurred
on console as we have no record that the incident was reported immediately
Also, the table shows signs of discoloration that was not reported at the time
of delivery and is not covered under the Terms and Conditions of the
manufacturer’s warrantyWe were able to contact the store manager located in
M***, TN where MrsG*** made her purchase and the delivery manager
regarding her claim that she notified each department immediatelyHowever; we
were informed they had no knowledge that MrsG*** reported any issues with
her product(s)
At
this time we are unable to honor MrsG***’s request to receive a full
refundAlthough we have no records that Mrs, G***’ notified us regarding
any damages at the time of delivery; as a gesture of goodwill Conn’s is willing
to send our delivery team out to touch up MrsG***’ console
We
have included a copy of MrsG*** signed delivery ticket and inspection
sheet with our response
If
we may be of further assistance, MrsG*** may contact our Customer Service
Department at ***
Kind
regards,
Dyeisha
W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I want this case open until the complaint is resolvedThey have no provided me anything so farI was told over the phone that it would be 24-hours and now this letter states it will be 14daysIt has been already several days and I want my interest recalculated because I was overcharged!
Regards,*** ***

Thank you for the opportunity to
respond to Mrs***’s complaint. We researched Mrs***’s complaint
and found her issue has been addressed and
resolved. We show Mrs
***’s *** *** (Georgetown) rails and headboard was approved for an
exchange and as of 3/29/15 her
items have been delivered and received in good order. We sincerely
apologize to Mrs*** for the experience and any inconvenience that was
caused as a result of delay and lack of communication
If we may be of further assistance,
Mrs*** may contact customer service at1-877-358-
Kind regards,
Kathryn J***

Thank you for
the opportunity to respond to Mr***’s concerns regarding account
#***. Mr*** stated he was
told by his sales associate to pay $a month to pay the account off
before the no-interest financing offer expired
According to
our records,
Mr*** signed a 30-month retail installment contract on
March 20, 2013. This contract included a
12-month no-interest financing promotion.
Mr*** stated his sales associate told him to pay $a month
to pay the account balance in full before the no-interest financing offer
expired. Mr*** should have paid
$to pay the account balance in full before the no-interest financing
offer expired
As a one-time
exception and a good will gesture, we will honor the no-interest financing
offer and close Mr***’s account.
Please allow
7-business days for the process to complete and for the account to
close. Mr*** will receive a
close-out letter within days of the account closing
We value Mr
*** as a customer and sincerely apologize for any inconvenience he has
experienced due to this matterThank you,Cheryle ***

Thank you for
the opportunity to respond to *** *** concerns regarding her
accounts. *** *** stated she was
supposed to have her accounts refinanced in October 2014, but it has not been
processed as of yet
According to
our records, on October 11, *** ***
was offered the option to refinance
her two Conn’s accounts. She stated she
would have to go to the store to pay for the refinance. *** *** paid the down payments to process
the refinance on October 16, 2014. The
refinance process was started on October 17, once we received the
payments. The refinance contract was
mailed to *** *** on October 20, 2014.
The refinance option was voided because we did not receive the new
contract back within days.
A refinancing
option was offered to *** *** a second time on December 1, 2014; however,
the agent asked her to make a second down payment. We have agreed to use the down payment made
on October 16, for the second refinance attempt. The second contract was received on December
15, and is currently being reviewed.
We value *** as a customer and sincerely apologize for any inconvenience she has
experienced due to this matterThank you,Cheryle S***

Thank you for the opportunity to respond to *** *** complaintOur records show on 2/18/12, *** *** purchased the
*** *** living room set which consist of
three pieces (sofa, loveseat and
recliner) that comes with a 1-year limited manufacturer’s warranty which
expired on 2/17/13; no additional coverage was purchased
We reviewed *** *** complaint and found we
have no records that *** *** has contacted our service department
regarding any issue she was experiencing with her furniture prior to the
manufacturer’s warranty that expired on 2/17/We show *** *** has only
contacted our service department once on 4/10/in attempts to scheduled an
appointment to have a serviceman assess her furnitureHowever; *** ***
was informed that the warranty expired on her furniture and we were unable to
schedule an appointment
At this time we are unable to schedule a service
appointment for *** *** furniture due to the products is no longer
covered
If
we may be of further assistance, *** *** may contact customer service at
***
Kind
regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Just to set the record straight, on *** Conn's did call, my *** answered the phone, A person advised that the TV was non repairable and we could go to a local Conn's store and select another one. NO MENTION OF RETURNING THE TV TO A LOCAL CONN'S STORE, On *** I called the Conn's store in *** Texas and spoke to the manager ***, I explained the situation to him and he was helpful, he called Conn's Service Deptand asked about the warranty, He explained to me that they would not add the warranty again, NO MENTION OF RETURNING THE TV***, I called Conn's about the TV and warranty issue the person I spoke to stated they could not combine the TV and Warranty on a new one, again NO MENTION OF RETURNING THE TV. *** I called Conn's and advise that I did not wan't to exchange the TV I would only accept a CHECK for the amount stated in my contract for $1599.97, This phone call was the First and only time there was mention of returning the TV, I explained to that person that I do not have a truck to haul it and I cannot not pick the TV up and carry it by myself, and I would try to arrange to get the TV to a local store, QUESTIONS PLEASE: When I return the TV (I will try to Today if I can get some help from a friend) I will return it to the Conn's store in *** if the store manager is availI need a Contact Phone number & name to call when I'm at the *** store to verify from the Manager that he did receive the TV. I also would like to know how long will I have to wait before I receive a check from Conn's for the amount of $ 1599.97. PS--- Just for the record, Conn's has made ONE phone call to me since I made the Claim on the TV, THIS ONLY SHOWS HOW MUCH THEY CARE ABOUT THE LONG TIME CUSTOMERS, ( SAD, SAD, )

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10407889, and find that this resolution would be satisfactory to me
Conn's did in fact honor my request for a refund/exchange and did issue an in store credit of $ I then purchased the Bose systems at $and financed the remaining balance after the store credit on my account Thank you for your assistance regarding this matter.*** ** ***480-309-6845***

Thank you for
the opportunity to respond to MrsK*** concerns regard*** account # ***. MrsK*** stated she was given an incorrect
payoff quote which caused her to assess interest on her account
Accord*** to
our records, MrsK*** signed an 18-month retail
installment contract on
September 7, 2013. That contract
included a 6-months no-interest financ*** promotion.
MrsK***
called our automated system on March 20, and received a payoff quote of
$123.23. She submitted a payment for
$72.11. MrsK*** called again on April
15, and received a payoff quote of $113.79.
MrsK***
6-month no-interest financ*** expired on March 7, 2014; therefore the account
started to accrue interest. MrsK***
faxed over proof of insurance on March 20, and received an insurance
credit in the amount of $on March 21,
We value Mrs
K*** as a customer and appreciate her br*** this matter to our
attention. We have attached a copy of
MrsK*** contract as well as her payment history for her recordsThank you,Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I am not satisfied with this actionI literally just received a text telling me to call and make a paymentI am trying to buy a house and here it is my credit being affected about a payment that I did makeI have been harassed for the past month and half receiving calls several times a day and sending several faxes to resolve the issue and to this day I have yet to receive a call directly from Conn's corporate or any other department telling me that they have found the payment or yet calling me directly for the hassle that I have receivedNot to mention the $and change credit for the late feeI would like a "professional courtesy credit" or "customer satisfaction" creditThis matter should not take as long as it isI have tried to escalate this issue all the way to corporate but as usual every one at Conn's like to take their timeIt's unfortunate that a new customer is treated like this because I honestly thought this was a store that I could have a great relationship with but boy was I wrong
Regards,