Conn's Home Plus

Thank you for the
opportunity to respond to Mr***’s complaintMr*** has been contacted
regarding his concerns. After
researching the service history we found the manufacture had previously
exchanged Mr***’s television for a model that we did not carry, thus
causing a delay
getting the parts needed to complete the repair. Due to the delay we agreed to replace Mr
***’s television. The TV was replaced
on 12/31/with an upgraded model and the repair service agreement continued
on to the new television. We sincerely apologize
to Mr*** for the experience he had with us.
If we may be of
further assistance, Mr*** may contact us at 1-877-358-
Sincerely,
Kathryn J***

Thank you again for the opportunity to respond to Ms***' concerns regarding her credit report. The credit corrections were processed when the new account was established. We ask that Ms*** allow the credit bureaus 30-days to update their records.
2/28/

Thank you for the opportunity to respond to *** ***
complaint. Our records show on */22/14, *** *** purchased
a
** refrigerator with a 48-month Repair Service Agreement. *** ***
elected to have her refrigerator delivered; we show *** *** signed
acknowledging her refrigerator was delivered on **23/14 in good order
Our records show *** *** contacted our service department on */03/14; stating the refrigerator was not freezing and not holding its
temperature. A service call was scheduled for */04/14; during the inspection the technician found the refrigerator was
working up to the manufacturer specifications. The technician also
notated on his service report which *** *** signed; *** *** informed
the technician she wanted the freezer to be at zero degrees at all times.
*** *** was informed that the freezer will go into defrost mode every 8-
hours for 20-minutes and that the refrigerator was working as designed
At this time *** *** refrigerator does not meet the
qualifications for an exchange; Based on the technician’s service report *** *** refrigerator is working properly up to the manufacturer
specifications. Although, we are unable to honor *** *** request
to return/exchange her refrigerator; as a gesture of goodwill Conn’s is willing
to honor her request for a full refund for the warranty purchased *** *** may visit her local Conn’s location with *** used to make her
purchase to have warranty refunded.
If we may be of further assistance, *** *** may contact
*** *** *** at ***.*** ***

Thank
you for the opportunity to respond to Mr***’s complaintAfter further and
research, we found a claim was filed with *** to begin an investigation
regarding the
alleged damages reported to his propertyWe contacted *** who
delivered Mr***’s products and was informed that they sent out a claim
specialist to assess the reported damages and take photosHowever; after reviewing
the information gathered and photos received, *** denied Mr***’s claim
that the gate was damaged by their delivery team due to claim specialist found
that the metal gate was buried in the ground and did not show signs that the
gate had been alteredIDH’s claim specialist also reported that the condition
of the gate shows signs of wear and tear and appeared to have not been
is use (opened or closed) for some timeWe were also informed by *** that Mr
*** is not the property owner where the alleged damages occurred and they
have been unsuccessful locating the owner
At
this time we are unable to honor Mr***’s request; based on ***’s
investigation the gate did not show signs that damages occurred as a result of
their delivery teamWe have included pictures in our response
If
we may be of further assistance, Mr*** may contact customer service at
1-877-358-
Kind
regards,
Dyeisha
W***

Thank you for the opportunity to respond to ***’s
complaintOur records show on ***; *** purchased a ***lpool
stackable washer and dryer with a 24-month Repair Service Agreement Plan
We received ***’s complaint and found he contacted our
service
department on *** stating the bottom washer drums bang and makes
clicking noise during all cycles and the top dryer takes a long time to dry
clothesA service appointment was scheduled for ***; upon inspection the
technician found parts were needed to complete repairsOur records show there was
a delay receiving the parts necessary to complete the repairs therefore on
***; we submitted a request to exchan** the unit
On ***, Conn’s approved *** to re-select another
stackable unit in the amount of $*** which was the original amount paid for
the unitOur records on ***; *** received his new ** stackable washer
and dryerAs a **sture of goodwill, Conn’s also submitted a $gift card to
be mailed to ***We sincerely apologize for any inconvenience **
*** experienced as a result of the delay
If we may be of further assistance, *** may contact us at
***
Sincerely,
*** ***

Mrs***s account is closed. Again, she will receive a closeout letter within days of the account closing. If she has any additional questions or concerns she may contact our customer service department

Thank you for the opportunity to respond to ***
*** complaintAfter further
review and research of *** *** concerns, we were able to confirm that
her
recliner was reported damaged upon deliveryConn’s has agreed to honor ***
*** request to exchange the recliner; her new recliner is scheduled for
delivery on 1/30/We sincerely apologize for any inconvenience *** ***
experienced as a result of the delay initiating her exchangeAs a gesture of
goodwill, we will mail *** *** a $gift card for customer satisfaction
If we may be of further assistance, *** *** may contact customer
service at 1-877-358-
Kind regards,
*** ***

Thank you for
the opportunity to respond to *** *** concerns regarding account
#***. *** *** stated she has
faxed in proof of insurance and has not received credit for it
According to
our records, *** and *** *** signed a 30-month retail installment
contract
on October 17, 2012. This contract signed
by **and *** *** included an aamount of $from account #*** as well as property insurance.
As of December
22, we have not received proof of homeowner’s insurance. Once we receive a copy of the declaration
page we can process an insurance credit on **and *** *** account. The declaration page can be faxed to ***. Please notate the account number on the fax
for a prompt response.
We have
included a copy of the signed contract for **and *** *** records. We value *** *** as a customer and
appreciate her bringing this matter to our attentionThank you,Cheryle ***

Thank you for
the opportunity to respond to *** *** concerns regarding account #
***. *** *** stated she was
charged insurance on her account and it should have been credited and the
account should have been closed
According to
our records, *** ***
signed a 32-month retail installment contract on
January 12, *** *** paid the
invoice balance in full on the account on December 2, 2013; however, the
property insurance on the account was not paid in full which held the account
opened
We are in the
process of reinstating the no-interest financing on the account so we can
process the account to close. The credit
marks *** *** received due to the error will be removed. Please note, it takes the credit bureaus
30-days to update their records to show the marks removed.
We have pushed
out the follow up date to give the account time to close; therefore *** *** will not receive any additional collection calls
We value *** *** as a customer and sincerely apologize for any inconvenience she has
experienced due to this matter*** *** will receive a close out letter in the mail within days of the account closingThank you,Cheryle S***

Thank you for the opportunity to
respond to *** *** *omplaintOur records show on 5/13/14, *** ***
purchased a ** washer and dryer with a 1-year limited manufacturer’s warranty
*** *** was scheduled for delivery on 5/15/and signed her delivery
ticket acknowledging she
received her products in good order
Our records show *** ***
contacted our Customer Helpdesk stating after removing
the magnets and stickers that were left on the washer, she noticed the washer
was dented and appeared to be scratched. We requested that *** *** provide photos of the washer damage due to no report made at the time of
delivery. Once we received the requested
document her information was submitted for review however due to a lack of communication the washer was not exchanged
in a timely manner. We contacted *** *** on 9/29/14 regarding her concerns and agreed to honor her request for
an exchange. We followed up with
her on 10/01/14, after the washer was delivered and confirmed it was
received good order. We sincerely apologize to *** *** for the
experience and any inconvenience that has been caused as a result of delay.
If
we may be of further assistance, *** *** may contact us at ***
Kind
regards,
*** ***

Thank you for the opportunity to respond to *** ***’s dispute. We
researched *** ***’s concerns and found it has been resolved.
Our records show on
Narrow","sans-serif">***, *** ***’s *** recliner was returned and
a credit of $*** was processed to his accountWe sincerely apologize to
*** *** for the experience and any inconvenience that has been caused
regarding the return of his recliner
If we may be of further assistance, *** *** may contact our
Customer Service Department at ***.
Sincerely,
*** ***

Thank you for
the opportunity to respond to Mrs***’s concerns regarding her account. Mrs*** stated she provided proof of
insurance and signed a new contract; however, it has not been implemented yet
According to
our records, Mrs*** signed a 23-month retail installment
contract on
November 1, 2014. This contract included
our property insurance. On November 2,
Mrs*** provided a copy of her homeowner’s insurance and a replacement
contract was then processed.
The replacement
contract has been implemented as of November 2, 2014. Mrs***’s minimum monthly payment is
$due on the 6th of each month. The account is current and Mrs*** will not
receive any negative credit marks due to the replacement contract.
We value Mrs
*** as a customer and appreciate her bringing her concerns to our
attention. If she should have any
further questions, she may contact us directly so we may address them.Thank you,Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I said I had returned or canceled the tables so yes I am glad they did that now I have no sofas those stupid *** guys in a plain white truck came took the sofas so even tho I signed a contract I did not see what I signed I knew it was a contract but they took advantage of the situation and felt like oh thus guy is blind let's let him have it I am not satisfied and I want the account to be credited they sold it over charged and that is where all those so called credits went and yes I have a horrible none payment because the way they treated me is the way I treated them
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
OkI'll take the 10% off since it's all that has been offered, but I am still wanting to return the productI have contacted y'all in regards to the return several weeks ago and was told I would receive a call back within 24hrs to be given an exact timeThis was a couple weeks agoI have yet to receive a call backSomeone needs to come pick up the fridge, we have purchased another one already from a great company with great customer service skills! Too bad we couldn't keep doing businessI really wanted to exchange and give business to conns, for the sake of the nice employees at the store, but unfortunately customer service isn't all that great, it's like pulling teeth just to get what was their fault taken care of

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
they did finally delivered and set updelivery guys and manager were extremely friendly. thank you

Revdex.com:This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on ***/1:26:PM and assigned ID
***.Regards,

Thank you for the
opportunity to respond to MrF* complaintOur records show on 6/28/14;
MrF* purchased the Catnapper *** Reclining living room set which
consist of four pieces (two sofas, wedge and recliner) all with a 48-month
FurnitureGard PlanMrF* delivery was
scheduled and received on 7/01/
in good order
We received MrF*
complaint and found he contacted us on four separate occasions regarding
service for both sofa pieces and reclinerMrF* last service call was
received on 9/26/stating the furniture pieces looked lumpy and was hardA
service appointment was scheduled on 10/04/14; the service man found all
seating areas on both sofa pieces and the recliner was out of shape, hard and
uncomfortableThe serviceman also found the knee rest on both sofa pieces and
recliner was bunching and lumpyOur records show MrF* furniture is currently
under the manufacturer’s warranty therefore; we submitted a request to the
manufacture for a possible exchangeOn 10/09/14; the manufacturer approved an
exchange on MrF* entire furniture setMrF* expressed his
dissatisfaction with the quality of the furniture and requested an exchange for
a different furniture setOn 10/20/14; the manufacture approved MrF*
to re-select any furniture set (living room, dining room or bedroom) for up to
$which was the original amount he paid
At this time we are
unable to honor MrF* request to return his furniture set for a
refund; MrF* has been approved to exchange his furniture set under the
Terms and Conditions of the manufacturer’s warrantyMrF* may visit his
nearest Conn’s location to initiate the exchange.
If we may be of
further assistance, MrF* may contact us at 1-877-358-
Sincerely,
Dyeisha W***

Better Business In regards to your inquiry as to Conn's addressing my issue, the answer is a continuing NONot only have they not addressed it to my satisfaction they also never sent this good faith gift card promisedWhich I believe speaks to their honesty and professionalism. Also please update my contact info to reflect *** *** *** as my *** phone number.
Regards,*** ***

Thank you for
the opportunity to respond to Mrs***’s concerns regarding account
#***. Mrs*** stated she was
offered a 20% discount on her product and the property insurance was supposed
to be refunded and it has not been
We have
submitted the 20% discount and
Mrs***’s account has been credited
$179.99. We have not received a copy of
Mrs***’s declaration page for her homeowner’s insurance. She can fax a copy to our insurance
department at 855-593-5465. Please note
the account number on the fax for a faster response. Once we have received the fax, we will be
glad to credit the property insurance
We value Mrs
*** as a customer and sincerely apologize for any inconvenience she has
experienced due to this matterThank you,*** ***

Thank you again for the opportunity to respond to ***'s concerns regarding her accountWe have no record of receiving ***'s bank statement showing the payment and the NSF fee. If *** will fax the full running bank statement to the fax number provided in our first response, we can address her concerns further. Please note the account number on the fax for a faster response.Thank you,*** ***