Conn's Home Plus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I am not satisfied with this actionI literally just received a text telling me to call and make a paymentI am trying to buy a house and here it is my credit being affected about a payment that I did makeI have been harassed for the past month and half receiving calls several times a day and sending several faxes to resolve the issue and to this day I have yet to receive a call directly from Conn's corporate or any other department telling me that they have found the payment or yet calling me directly for the hassle that I have receivedNot to mention the $and change credit for the late feeI would like a "professional courtesy credit" or "customer satisfaction" creditThis matter should not take as long as it isI have tried to escalate this issue all the way to corporate but as usual every one at Conn's like to take their timeIt's unfortunate that a new customer is treated like this because I honestly thought this was a store that I could have a great relationship with but boy was I wrong
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I received my replacement washer on Tuesday or Wednesday of last week (5/or 5/6) It is currently working properly with no issuesI am finally satisfied and glad this is over.Thank you
5/8/
Complaint
Delivered floor model lied and said it wasn't then lied and said they called and told meAsk for a 20% discount since floor model and they keep saying they will take care of it but it has been weeks and keep avoiding meMade me purchase credit life even though I said I have renter and
homeownersStill made me sign and said once I fax policy info they will remove the charge of $I have faxed times and they say they don't have itAt this point I have been over charged by $
Desired Resolution
Take off charge of $for insurance that you make people sign that even says on paper that we do not have to buyAnd $credit which is the 20% discount on the stove for giving floor model and lying and then calling me a liar when I said I have not record call on cell phone which is
traceable
Consumer Business Dialog

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I went to the store on June 6th and scheduled to have the rest of my furniture delivered on June 9th, tomorrowI will inform you when the transaction is complete, thank you for your assistance in this matterI believe you made the difference

Thank you for the opportunity to respond to ***
*** complaintAfter further
review and research of *** *** concerns, we were able to confirm that
her
recliner was reported damaged upon deliveryConn’s has agreed to honor ***
*** request to exchange the recliner; her new recliner is scheduled for
delivery on 1/30/We sincerely apologize for any inconvenience *** ***
experienced as a result of the delay initiating her exchangeAs a gesture of
goodwill, we will mail *** *** a $gift card for customer satisfaction
If we may be of further assistance, *** *** may contact customer
service at 1-877-358-
Kind regards,
*** ***

Thank you for
the opportunity to respond to Mrs*** concerns regarding account
#***. Mrs*** stated she
has not received her refund check from Conn’s
According to
our records, Mrs*** was issued a refund check in the amount of $
on
August 27, 2014. On September 19,
Mrs*** called in to update her address.
The refund
check was sent to the incorrect address.
We have confirmed the refund check has not been cashed and has been
returned to us.
We have
updated Mrs*** address in the system and the check will go out in the
mail today, October 31, 2014. Please
allow 7-business days to receive the check
We ask that
Mrs*** contact us in the event she does not receive the check within
7-business days so we may track its location
We value Mrs*** as a customer and appreciate her bringing this matter to our
attention. Thank you,*** ***

Thank you for the opportunity to
respond to Mrs***’s complaint. We researched Mrs***’s complaint
and found her issue has been addressed and
resolved. We show Mrs
***’s *** *** (Georgetown) rails and headboard was approved for an
exchange and as of 3/29/15 her
items have been delivered and received in good order. We sincerely
apologize to Mrs*** for the experience and any inconvenience that was
caused as a result of delay and lack of communication
If we may be of further assistance,
Mrs*** may contact customer service at1-877-358-
Kind regards,
Kathryn J***

Thank you for the
opportunity to respond to Mr***’s complaintMr*** has been contacted
regarding his concerns. After
researching the service history we found the manufacture had previously
exchanged Mr***’s television for a model that we did not carry, thus
causing a delay
getting the parts needed to complete the repair. Due to the delay we agreed to replace Mr
***’s television. The TV was replaced
on 12/31/with an upgraded model and the repair service agreement continued
on to the new television. We sincerely apologize
to Mr*** for the experience he had with us.
If we may be of
further assistance, Mr*** may contact us at 1-877-358-
Sincerely,
Kathryn J***

Thank you for the opportunity to respond to Mrs***’s complaint. Our records show on 11/11/15, Mrs*** purchased a ** *** *** ** *** *** *** a *** *** *** plush queen mattress, *** box spring, a *** *** *** sofa, and a *** *** *** recliner. Mrs***’s signed invoice indicates at the time of purchase she was provided a copy of Conn’s Return & Exchange Policy which states: No Returns/Exchanges on- Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect **and that a consumer have 30-days to return or exchange (appliances and electronics) with the required 15% restocking fee.Mrs*** elected to have her items delivered. We researched Mrs***’s complaint and found at the time of delivery Mrs*** received her TV in good order on 11/12/15; however during delivery it was discovered the sofa and box spring was not available and the mattress and box spring were damaged therefore the units were refused and delivery was rescheduled. We show Mrs*** received her new mattress and box spring on 11/13/in good order; however it was discovered the sofa and recliner Mrs*** purchased were out of stock the items were cancelled from her invoice and a credit of $2,was applied to Mrs***’s Conn’s account. In regards to Mrs*** returning or exchanging her mattress; Conn’s have a No Return/Exchange Policy on mattress. We also confirmed with our merchandising department who confirmed Mrs***’s mattress does not qualify for the *** Comfort Guarantee. Therefore, we are unable to honor Mrs***’s request to return or exchange her mattress. If we may be of further assistance, Mrs*** may contact our Customer Service department at 1-877-358-1252 Kind regards, Jana A***
2/27/
Complaint
A little over a month ago I purchased a couch and chair from conn,sI was told it would be delivered in three days and that they would call the night before and let me know the hour window so I would be homeI donated my old furniture so I would have room for new furnitureDay before
delivery got call around P.mlike they said and set a hour time frame for the next dayThe day came and passedI called and was told chair wasnt in so they cancelled orderA week later got email saying wait for call which came around p.mletting me know the three hour window the next day againMade my self available and again no showCalled and got same thing chair wasnt in and cancelled the delivery without notificationThen about days later same thing, this would be third timeI wasnt able to have football party at my house because no furnitureThey called like before set appointment for sunday minutes after game startedSo I called to see if they could narrow the window of delivery so I could still watch game with brother and friendsAgain was informed order was cancelled for third timeAgain no call only way I found out was calling themI them contacted corporate and explained situation to themNothing came of that I was passed back to management at local store who I already had been communicating withAs a promotion I was offered a tv or free deliveryIf I would have known this was their delivery methods I would have took the tv and borrowed a truckI feel by now I should get the free tv and the delivery of the couch, chair, tvI paid a deposit of $which has been taken from my account a month agoI hope you can help with this matter im a percent disabled veteran and have no living room furniture to sit on
Desired Resolution
I would like to receive my furniture asapNot an appointment which has me at the house for hours with no call no showand receive the promotional t.vsince the delivery has cost me time and anguish
Consumer Business Dialog

Thank you for
the opportunity to respond to MrsK*** concerns regard*** account # ***. MrsK*** stated she was given an incorrect
payoff quote which caused her to assess interest on her account
Accord*** to
our records, MrsK*** signed an 18-month retail
installment contract on
September 7, 2013. That contract
included a 6-months no-interest financ*** promotion.
MrsK***
called our automated system on March 20, and received a payoff quote of
$123.23. She submitted a payment for
$72.11. MrsK*** called again on April
15, and received a payoff quote of $113.79.
MrsK***
6-month no-interest financ*** expired on March 7, 2014; therefore the account
started to accrue interest. MrsK***
faxed over proof of insurance on March 20, and received an insurance
credit in the amount of $on March 21,
We value Mrs
K*** as a customer and appreciate her br*** this matter to our
attention. We have attached a copy of
MrsK*** contract as well as her payment history for her recordsThank you,Cheryle S***

Thank you for the opportunity to respond to *** ***
complaint. Our records show on */22/14, *** *** purchased
a
** refrigerator with a 48-month Repair Service Agreement. *** ***
elected to have her refrigerator delivered; we show *** *** signed
acknowledging her refrigerator was delivered on **23/14 in good order
Our records show *** *** contacted our service department on */03/14; stating the refrigerator was not freezing and not holding its
temperature. A service call was scheduled for */04/14; during the inspection the technician found the refrigerator was
working up to the manufacturer specifications. The technician also
notated on his service report which *** *** signed; *** *** informed
the technician she wanted the freezer to be at zero degrees at all times.
*** *** was informed that the freezer will go into defrost mode every 8-
hours for 20-minutes and that the refrigerator was working as designed
At this time *** *** refrigerator does not meet the
qualifications for an exchange; Based on the technician’s service report *** *** refrigerator is working properly up to the manufacturer
specifications. Although, we are unable to honor *** *** request
to return/exchange her refrigerator; as a gesture of goodwill Conn’s is willing
to honor her request for a full refund for the warranty purchased *** *** may visit her local Conn’s location with *** used to make her
purchase to have warranty refunded.
If we may be of further assistance, *** *** may contact
*** *** *** at ***.*** ***

Thank you for
the opportunity to respond to Mrs***’s concerns regarding her account. Mrs*** stated she provided proof of
insurance and signed a new contract; however, it has not been implemented yet
According to
our records, Mrs*** signed a 23-month retail installment
contract on
November 1, 2014. This contract included
our property insurance. On November 2,
Mrs*** provided a copy of her homeowner’s insurance and a replacement
contract was then processed.
The replacement
contract has been implemented as of November 2, 2014. Mrs***’s minimum monthly payment is
$due on the 6th of each month. The account is current and Mrs*** will not
receive any negative credit marks due to the replacement contract.
We value Mrs
*** as a customer and appreciate her bringing her concerns to our
attention. If she should have any
further questions, she may contact us directly so we may address them.Thank you,Cheryle S***

Thank you for the opportunity to respond to *** ***’s dispute. We
researched *** ***’s concerns and found it has been resolved.
Our records show on
Narrow","sans-serif">***, *** ***’s *** recliner was returned and
a credit of $*** was processed to his accountWe sincerely apologize to
*** *** for the experience and any inconvenience that has been caused
regarding the return of his recliner
If we may be of further assistance, *** *** may contact our
Customer Service Department at ***.
Sincerely,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10407889, and find that this resolution would be satisfactory to me
Conn's did in fact honor my request for a refund/exchange and did issue an in store credit of $ I then purchased the Bose systems at $and financed the remaining balance after the store credit on my account Thank you for your assistance regarding this matter.*** ** ***480-309-6845***

Thank
you for the opportunity to respond to Mrs***’s complaintOur records
show on 2/6/15, Mrs*** purchased the *** *** living room set
which consist
of two pieces (sofa and loveseat) both with a 48-month
FurnitureGard PlanMrs***’s delivery was scheduled and received in good
order on 2/8/15; no damages to the furniture were reported at the time of delivery
however; it was notated that Mrs***’s drywall was damaged during
delivery
We
received Mrs***’s complaint and found she contacted our service
department on 2/9/stating the back of the sofa was very loose and seams were
coming undone and the footrest keeps popping out on the loveseatA service
appointment was scheduled on 2/18/15; the serviceman found the bolts were loose
on both units and was able to tighten the bolts to repair, no parts needed for
repairsMrs*** contacted our service department again regarding the same
issue with her loveseatA service appointment was scheduled for 3/11/to re-assess
the loveseat
Although
we are unable to honor Mrs***’s request to return her furniture, Conn’s
has agreed to issue an exchange on both the sofa and loveseat after further
reviewing her repair needsWe attempted to contact Mrs*** on 3/3/to
discuss her concerns however; we were unsuccessful in our attempt and left a
voice message to return our callMrs*** may elect to receive an even
exchange on both furniture pieces or we can issue a store credit for $
(which is the original amount paid for both pieces) to re-select different
furniture
In
regards to Mrs***’s claim regarding the damages to her wall during
inspection, we have confirmed that Mrs***’s was scheduled and signed
acknowledging that the repairs to her wall was completed to her satisfaction on
3/2/We sincerely apologize for any inconvenience Mrs*** experienced
during this processMrs
*** may contact us directly at 1-866-765-with her option regarding the
approved exchange
Kind
regards,
Dyeisha
W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I have followed all necessary outlets and procedures to apply for my refund after I was told by conns to fax in my bank statements and any necessary documentation to resolve the insufficient funds fees that resulted in this problemNo one even bothered to call and tell me my refund was deniedI had to call back and I constantly get the run around and get talked in circles toI have never experienced such terrible customer service for paying my account so far in the greenEach person I talk to gives some excuse as to why I can't even get a straight answer or that basically I screwed up by trying to pay off account soonerI was told I should have tried to cancel my payment, I didI should have made sure that it wouldn't be a double payment, I didI authorized a payment for the *** of *** not the first of *** and no one told me that it could take up to days otherwise I never would have made the agreementThe business practices are so backwards and shady and no employee or manager even cares to try to resolve this issue and keep trying to pass you off to someone else and get you off the phoneI just want my money back that was wrongly taken
Regards,
*** ***

Thank you for
the opportunity to respond to Mrs***’s concerns regarding account
#***. Mrs*** stated she was
offered a 20% discount on her product and the property insurance was supposed
to be refunded and it has not been
We have
submitted the 20% discount and
Mrs***’s account has been credited
$179.99. We have not received a copy of
Mrs***’s declaration page for her homeowner’s insurance. She can fax a copy to our insurance
department at 855-593-5465. Please note
the account number on the fax for a faster response. Once we have received the fax, we will be
glad to credit the property insurance
We value Mrs
*** as a customer and sincerely apologize for any inconvenience she has
experienced due to this matterThank you,*** ***

Thank you for the opportunity to
respond to *** *** complaint. Our records show on 11/12/13, *** *** purchased a ***
furniture set from us which consisted of two pieces; sofa and loveseat with a
48-month Furnituregard Plan. *** *** elected to pick up her
furniture.
We show on *** *** elected to pick up her sofa and loveseat
from her local warehouse located in *** **; *** *** signed acknowledging
her sofa and loveseat was received the warehouse in good order.
We received *** *** complaint and found due to prior issues with her *** furniture set dated
from 1/06/14; on 4/09/14 an exchange was approved for *** *** to re-select a new furniture set. On 4/21/14, *** *** elected a *** *** furniture set which consisted of two pieces; sofa and loveseat with a
48-month Furnituregard Plan *** *** also elected to pick up her
new furniture set from her local warehouse in *** **; *** *** signed
acknowledging her sofa and loveseat was received from the warehouse in good
order.
After receiving *** *** complaint and reviewing her service history Conn’s has agreed to exchange her
loveseat; the sofa at this time does not qualify for an exchange and is
repairable, we will continue with repairs. *** *** has been contacted
regarding this matter.
If we may be of further
assistance, *** *** may contact us at ***
Kind regards,
*** ***

Better Business In regards to your inquiry as to Conn's addressing my issue, the answer is a continuing NONot only have they not addressed it to my satisfaction they also never sent this good faith gift card promisedWhich I believe speaks to their honesty and professionalism. Also please update my contact info to reflect *** *** *** as my *** phone number.
Regards,*** ***

Thank you for the
opportunity to respond to Mrs***’s complaintOur records show on 3/7/15,
Mrs*** purchased a GE washer and dryer both with a 36-month Repair Service Agreement
PlanMrs*** products was delivered and received in good order on 3/8/
After further review
of
Mrs***’s service history, Conn’s has agreed to exchange her washerMrs
*** will be contacted by Conn’s delivery team to schedule a date to pick up
the defective unit and deliver a new washer (same model)We sincerely
apologize for any inconvenience Mrs*** experienced during this process
If we may be of further assistance, Mrs
*** may contact Customer Service at 1-877-358-
Kind regards,
*** ***

On May 28, you provided the following
information:
Thank you for the opportunity to respond to *** *** complaint. We have researched and *** *** complaint and
found his issue has been addressed and resolved. Our records show on 5/25/15, a check
request was submitted in the amount of $for the remaining balance of his
insurance credit. We ask that *** *** allow 5-business days to receive
his refund check. We sincerely apologize to *** *** for the experience
and any inconvenience that has been caused regarding this matter
If we may be of further
assistance, *** *** may contact our Customer Service at ***
Kind regards,
Kathryn *** ***
*** *** ***
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