Conn's Home Plus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The error was on the salesperson and mgr and I told them on the first delivery that they needed to come get the bed since someone errored and they assured me they would make it right but they needed me to sign for the other base so we could sleep in our new bedThe promise was that they was going to get with corporate to discount for the error and that corporate would probably only discount for $and I told them that would not be acceptable because they quoted me a price and beat the price *** have usThe sales person said the mgr would take the $difference that I WAS agreeable to from his storeI checked back before the bed came twice and was promised they were working on itIf that correspondence did happen between the store and corporate, why was this not in this first letterConns corporate has been told this over times by phone and they do not want to settle by phone but keep dunning me 3-times till I finally blocked all communications because they have been rude and transferred me several times to have me repeat the situation just to say,"I'm sorry, but you'll have to straighten that out with the store." The store passes the buck back to corporate and also tells me the sales person no longer works for Conns and the mgr is no longer at this store
Regards,*** ***

Thank you for
the opportunity to respond to *** *** concerns regarding promotional
letters and calls she has been receiving
We have placed
a cease and desist on the telephone numbers provided by *** ***, as well
as, removed her name from the mailing list
Please allow
up to hours for the process to complete.
If *** *** receives any further mailings or phone calls after the
hour period, we ask that she contact us directly so we may address it further
We value *** *** and apologize for any inconvenience she has experienced due to this
matterThank you,*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I will never accept the lies that is coming out of the mouths of Conn'sEvery word they are saying are lies !! They should have to present the salesman that sold me my purchase , to the Revdex.comThey fired him shortly after the saleThey should have to tell what they fired him for.How does a business stay open that has hundreds of complaints ? Also, I have called ** several times and they tell me that Conns store is the one that has to chan** the code, and when I call the store they tell me one thing and tell Revdex.com something elseI have been done wrong and they know it but the little person doesn't have a chance ! If this isn't made right I promise I will tell everyone I know and every stranger I meet until the day I die about CoNN'SAbout what crooks they are and if they will do thiis to an old sick widow ,they will do it to anyone !I have told CONNc that I will never go away , they thought I would

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I signed the contract this morningAnd I have sent Conns a certified copy of derogatory mark on *** report that says as of *** *** acct#*** is days past due(attached)This acct was assumed to be consolidated as of *** ** and even on *** ** *** thank you purchase letter reflected that(attached) 1) So I signed contract on acct -**The issue left with that contract is Conns keeps putting property insuranceThat needs to be cancelled I have homeowners and have given them a copy numerous timesbut here is another one. 2) Acct -** needs to have negative removed from all credit bureaus
Regards,

">Thank you for the opportunity to
respond to Mrs***’s complaint Our records show on 3/09/15, Mrs*** purchased a ***
French door refrigerator with a (manufacturer warranty) and a ***
(Jensen) furniture set which consisted of three pieces (sofa, loveseat, and
chair) with a limited manufacturer warranty on all three pieces. Mrs
*** declined to purchase any additional RSA coverage on her refrigerator
or additional Furnituregard coverage on her furniture. Mrs***’s
signed invoice indicates at the time of purchase she acknowledged she was
provided a copy of the Return and Exchange Policy which states: A
consumer has 30-days from the date of purchase to return and exchange
(electronics and appliances) with a required 15% restocking fee and a No
Return or Exchanges Policy on Furniture, mattresses, décor & accessories
unless inspected by a Conn’s Service Technician and found to have a
manufacturer’s defect. Mrs*** elected to have her items
delivered; we show Mrs*** signed her delivery ticket and delivery
receipt acknowledging all items were delivered and received on 3/12/15 in good order. However, Mrs
*** later contacted us after delivery; stating her sofa was torn
We researched Mrs***’s
complaint and found we attempted to exchange Mrs***’s sofa multiple
times; however each time she refused and mentioned a popping sound when
she sat on the sofa. We
show Mrs*** contacted our Customer Service Department on several
occasions requesting to have all three furniture pieces exchanged; Mrs
*** was informed each time that we could only exchange the sofa which was
damaged upon arrival and that the other two pieces the (loveseat and chair)
did not meet the qualifications for an exchange.
After further review we found Mrs
*** went to her local Conn’s location and dropped off all three furniture
pieces without an approved return authorization; Mrs*** was reminded of
Conn’s No Return or Exchange Policy on furniture items. We have spoken
with Mrs*** on several occasions regarding this matter; Mrs*** was
informed that we could not honor her request to return or exchange the
abandoned items. Mrs*** was also made aware that in order to move
forward she would need to pick up all three furniture pieces to receive an
exchange on the damage furniture piece (sofa) and that the loveseat and chair
did not meet the qualifications for an exchange
We confirmed with the store
manager Mrs***’s furniture is still available to be picked up.
Conn’s is willing to extend Mrs*** additional 10-days (5/2/15) from the date of this response to pick
up her furniture. Please be advised if Mrs***’s furniture is not
retrieved by (5/2/15) her items will be
disposed and she will be responsible for the balance
due.
If we may be of further
assistance, Mrs*** may contact our Customer Service Department at 1-877-358-
Kind regards,
Kathryn J***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Please leave this complaint open until I receive the refund.
Regards,

Thank you for the opportunity to respond to ***’ complaintOur records show on 9/18/14, ***
purchased a GE washer and dryer with a 48-month
Repair Service Agreement Plan
After researching ***
*** complaint we show she contacted our service department on 11/3/stating
her washer was making a loud noiseWe show *** ***’ washer was scheduled
for service through the manufacture on 11/7/14; based on the technician’s
report the unit was repaired and tested okOn 12/1814, *** *** contacted
service again regarding the same issueA service appointment was scheduled for
12/22/however; *** *** cancelled the appointment because she was moving
to a new location and the washer was currently located in storageAlthough a
new service appointment was not scheduled with Conn’s, we were able to confirm
with the manufacture that a new service appointment was scheduled on 12/27/
however; we were unable to obtain any information from the technician regarding
the services render during the appointment
In regards to *** ***’
claim regarding the washer being previously repaired; we were able to confirm
that the washer was never in service prior to Mr***’ first service call
based on the model and serial number associated with her unit
We attempted to contact
*** *** on 2/04/and 2/05/15; but were unsuccessful in our attempts and
left a voice message to return our call At this time we are unable to honor *** ***
request for an exchange; we will continue with any necessary repairsIf ***
*** is still in need of service she may contact our service department at
1-855-266-to schedule a service appointment
If we may be of further assistance, *** may contact customer service at 1-877-358-
Kind regards,
*** ***

Thank
you for the opportunity to respond to Mr***’s complaint. Our
records show on 1/04/15, Mr
*** purchased a Progressive Furniture
Madison dresser, a Progressive Furniture Madison nightstand, and a Crown Mark
Paloma chest. Mr***’s Madison nightstand and Paloma chest were
sold as a clearance item at a discounted price. Mr*** elected
to have his items delivered
After
researching Mr***’s complaint we found he was originally scheduled
for delivery on 1/07/15; however the Progressive dresser wasn’t in stock for
immediate delivery, therefore his delivery was re-scheduled due to a delay
receiving his dresser. As of 2/08/15, MrBoudreau’s delivery has been completed and all
items have been received. Due to the delivery delay Conn’s has agreed
to refund his delivery charge of $139.99; we ask for Mr*** to allow
7-business days for the credit to post to his Conn’s account. We
sincerely apologize to Mr*** for the experience and any inconvenience
that has been caused as a result of delivery delay.
Although
we are unable to honor Mr***’s request for additional credit for this
purchase or future purchase(s); Conn’s will send Mr*** a $gift
card for customer satisfactionPlease allow 7-business days to receive
gift card
If
we may be of further assistance, Mr*** may contact our Customer
Service Department at ***
Kind
regards,
Jana A***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
*** *** mentioned that, "As of ***, *** *** has not initiated the exchange." This is not a true statementAccording to my initial summary within my complaint to the Revdex.com, I tried to exchange the inoperable TV to the same store I 'purchased' it from in *** ***. I was not able to take the inoperable TV to the store until I received a Return Authorization from Conn's, which again, was in *** ***. It was also mentioned that "*** *** was issued a credit up to the original amount paid which was $to reselect a new TV because the original model was no longer available." Again, in my initial summary within my complaint to the Revdex.com, I stated there was absolutely nothing in the Conn's store in that price range." This is when I asked the store manager if I could just receive the $unto my credit with Conn's (*** ***)"This is when he appeased me by saying he would contact Conn's Corporate office." According to *** ***, "*** ***'s exchange was approved through the manufacturer which covers the replacement/exchange of the product only" and my only question is, when? According to the customer representatives I talked to, no one ever offered this information to meThis company wants me to have this product replaced. I am not accepting an exchange/replacement that would increase my paymentsI am trying to better my credit and do not appreciate the pressure of obtaining something that I know would increase my payments (and worse, my obligation)All I am asking is that Conn's credit my account with $and whatever manufacturer and product sales relationships they have with other businesses should be resolved between them without placing the customer in the middle. [*** *** left a voicemail on my phone, ***, *** *** *** @ 8:PM, to contact her at my earliest convenienceAt my earliest convenience, I left *** *** a voicemail the following day, which is today, *** *** *** @ approx3:PM after navigating through few prompts and finally asking a customer representative to transfer me directly to *** ***' extension.]
Regards,*** ***

Thank you for the opportunity to respond to Mrs***
additional commentAfter further review of Mrs*** service history,
Conn’s has agreed to exchange her televisionOur records show we no longer
have the model Mrs*** purchased therefore; we will issue a store credit in
the amount of $(the original amount paid) to re-select another
televisionMrs*** may visit her nearest Conn’s to initiate the exchange
We sincerely apologize for any inconvenience Mrs*** experienced during this
process
If we may be of further assistance, Mrs*** may contact us at
1-877-358-
Sincerely,
Dyeisha Williams

Thank you for the opportunity to respond to ***
***’s’ complaintOur records show
on ***, *** *** purchased the *** *** furniture set
which consisted
of three pieces (sofa, loveseat and recliner) with a 1-year limited
manufacturer’s warrantyWe show on ***; the manufacture approved an
exchange on *** ***’s complete furniture set due to all items were
deemed non-repairable*** *** re-selected the *** *** ***
furniture set which consist of three pieces (sofa, loveseat and chair) all with
a 1-year limited manufacturer’s warranty and received delivery in good order on
***
After further research we found ***
*** contacted our service department on ***, stating something was
sticking out the back of her sofaA service appointment was originally
scheduled on *** however; *** ***’s appointment was rescheduled for
*** due to the serviceman was unable to locate her residenceDuring
inspection, the serviceman found the frame on the sofa was coming apart and was
able to reattach the loose frame with metal brackets and screws to complete
repairsWe have no indication that *** has attempted contacted us
regarding any further service needs on her furniture since her repairs were
completed on ***Our records show as of ***, *** ***’s
warranty has expired and no additional coverage was purchase to cover future
repairs
At this time we are unable to honor ***
***’s request for an exchange; based on the serviceman’s report the sofa
was repaired on *** and no further issue were reported regarding her
furniture since her last completed service call*** *** no longer has
coverage on her furniture to continue with further repair needs
If we may be of further assistance, ***
may
contact customer service at ***
Kind regards,
*** ***

Thank you for the opportunity to respond to *** *** complaintOur records show on **/26/14, *** *** purchased the *** *** *** *** Dining set which consisted of seven pieces (table and six
chairs) all with a 48-month *** Plan and financed his account
with *** Acceptance
We received *** *** complaint and found he contacted our
*** *** department stating after he picked up his merchandise from
our ***, TX warehouse, he realized he received the wrong table upon setupWe
confirmed with the *** *** that *** *** did receive the incorrect
table therefore an exchange was approved to pick up the correct tableOur
records show as **/17/14; *** *** has received the *** *** table he
originally purchased with his dining set
Although we are unable to honor *** *** request to receive
two additional chairs, as a gesture of goodwill we will mail *** *** a $
gift card for his inconvenience; please allow 7-business days to receiveWe
sincerely apologize for *** *** experience during this process
.If we may be of further assistance, *** *** may contact us at ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint This information they are providing is FALSEThey have contacted me several times (more than once) between 04-13, 04-and 04-and I have the phone records to prove it that they have called me from a *** area code.This company has not even bothered to tell me anything but just continue to be rudeI did not write or request any formal cease and desist and they are making the information up.I demand an apologyI also demand a credit on my account for the lack of professionalism on their part. I do not need courtesy reminders to pay my bill
Regards,*** * ***

Thank you for the opportunity to respond to Mrs***’s complaint regarding a purchase under the name *** ** ** ***. Unfortunately, we are unable to discuss the account holder’s information with 3rd party. Mrs*** may have the account holder to contact us directly
at 1-877-358-1252 in regards to his concerns. Kind regards, Jana A***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I just want to make sure this will be backdated to date of purchase and the difference of interest I have been paying will be refunded.
I sincerely thank everyone for this resolution

Thank you for
the opportunity to respond to ***’s concerns regarding account
#***. *** stated he paid his
account in full, but we are showing an outstanding balance
According to
our records, *** signed a 32-month retail installment contract
on
*** ** ***. This contract included
a 12-month no-interest financing promotion.
In *** *** a payment was misapplied; however, we corrected the
error and credited the payment to ***’s account on *** ** ***. We also reversed the late fee on the account on
*** *** ***, and reinstated ***’s 12-month no-interest financing
On November
13, *** *** called our automated system and obtained a payoff balance of
$1834.68. On *** **, *** ***
made a payment of $1684.68. This left an
outstanding balance of $remaining on the account. *** called out automated system again
on *** **, *** and *** **, *** and was notified both times that
there was an outstanding balance of $remaining on the account. *** called the automated system once more
on *** *, *** and received a payoff quote of $because the account
had begun to accrue interest.
***
stated he faxed in a copy of his homeowner’s insurance on two different
occasions; however, we have not received proof of insurance.
As of December
11, the payoff balance on the account is $1440.82. This includes a past due balance of
$271.27. Please note, the payoff balance
can update daily. If *** would
like to pay the account balance in full, we ask that he call the day he plans
to submit the payment for an up-to-date payoff quote. We have attached a copy of ***’s
payment history for his records so he may verify he received proper credit for
the *** *** payment
We value **
*** as a customer and appreciate him bringing his concerns to our attention

CASE ID: ***
On *** *** *** you provided
the following information:
Thank you for the opportunity to respond to
*** ***’s complaint regarding a purchase under the name *** ***
Our records show on ***, *** *** purchased the Jackson Allie
Chocolate furniture set which consist of four pieces (sofa, loveseat, chair
and ottoman) all with a 48-month FurnitureGard Plan*** ***’s delivery
was scheduled on ***; as instructed on the delivery ticket the living
room set was left in the garage*** *** signed her delivery ticket
acknowledging she received her products in good orderAs listed on the
signed delivery ticket, “Please thoroughly inspect your merchandise for
damageAn exchange or price concession will not be authorized for damage
discovered after delivery”
Our records show on ***, a sales
representative from our *** ** location contacted the customer helpdesk
department on *** ***’s behalf stating she just opened her living room
set that day and the feet were missingOur furniture claim specialist placed
an order through the manufacture for the missing feet to be shipped directly
to *** ***’s residence but there was a delay processing the request with
the manufactureBefore the legs were received, *** *** contacted our
service department stating the sofa was rippedA service appointment was
originally scheduled on *** however the serviceman was unable to meet
the time commitment therefore *** ***’s appointment was re-scheduled for
***On ***, the serviceman found the sofa with two missing legs and
the inside back, outside back and front band on the sofa was damagedAfter
review of the serviceman’s finding and photos provided, we submitted another
request to the manufacture to order the missing legs for the sofa however; it
was determined that the reported damages to the sofa was not covered under
the Terms and Conditions of the manufacturer’s warranty or the FurnitureGard
Plan purchasedThe photos received displayed signs of the sofa colliding
with another object possibly while in transit to another location which is
not covered by the FurnitureGard Pland, please refer to Terms and Condition Number
(15) What Is Not CoveredOur records show *** *** received the incorrect
legs from the manufacture however; we have replaced the order for the correct
legs which is scheduled to arrive to *** ***’s residence on ***
At this time we are unable to honor Mrs
Almanza’s request to return or exchange the sofa; no damages were reported at
the time of delivery *** ***
signed her delivery ticket acknowledging she received her products in good
order and requested the furniture set be placed in the garage; we are unable
to confirm when or how the damages occurred after delivery
We have included a copy of *** ***’s signed
delivery ticket along with the inspection sheet with our response
If we may be of further assistance, *** ***
may contact customer service at ***
Kind regards,
Dyeisha
Williams
Customer
Relations
***
2/9/
Complaint
Conns Furniture phone representatives are constantly harassing my household regarding a late payment.After speaking with the manager about the payment issue, my bank account was fraudulently access four times! and added insufficient funds charges, as well as taking their payment! A death in our
family was the reason for the late payment, which we have NEVER been late beforeIt is overwhelmingly frustrating, trying to mourn in peace with out our phone ringing off the hook form Conns
Desired Resolution
I believe my bank account overdraft fees, and next two payments should be covered by Conns Furniture
Consumer Business Dialog

Thank you for the opportunity to respond to Mrs***’
complaint. Our records show on
Roman","serif">5/05/15 Mrs***
purchased a Sealy (Tropic Waters) plush queen mattress with a 48-month
Furnituregard Plan. Mrs*** elected to have her mattress delivered; we
show Mrs***’ delivery ticket and delivery receipt were signed acknowledging
Mrs***’ mattress was delivered and received on 5/06/15 in good order. The signature on Mrs***’ delivery
ticket and delivery receipt acknowledges that Mrs***’ mattress was
thoroughly inspected for an exchange or price concession would not be authorize
after the delivery
After researching Mrs***’ complaint we found she contacted us
on 5/07/15; stating she was not satisfied with the
mattress and requested to have the unit exchanged. Mrs*** was
reminded of Conn’s Return and Exchange Policy which states: No Return or
Exchanges on Furniture, mattresses,
décor & accessories unless inspected by a Conn’s Service Technician and
found to have a manufacturer’s defect.
Mrs*** signed her invoice and contract
confirming/acknowledging the Sealy (Tropic Waters) mattress is the mattress
that she selected and purchased. Therefore, we are unable to honor Mrs
***’ request to return/exchange her mattress
If we may be of further assistance, Mrs*** may contact our
Customer Service Department at 1-877-358-
Kind regards,
*** ***

Thank you for
the opportunity to respond to *** *** concerns regarding account
#***. *** *** stated she has
requested the insurance and service agreement be removed from her account.
According to
our records, *** *** received an insurance
credit on January 6, in
the amount of $This amount includes $for the insurance and $
for taxes. She received an additional credit for the
Repair Service Agreement on January 27, in the amount of $173.19. This credit includes $plus for
taxes.
Please note
the credits for the insurance and RSA does not adjust the minimum monthly
payment due each month. We have attached
a copy of *** *** payment history showing the credits applied to her
account for her records
We value ***
*** as a customer and appreciate her bringing her concerns to our attention
Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve this issueFirst it was scheduled for Friday May 15, 2015, and it got rescheduled for Saturday May 16, After the Tech left I used the dryer and it flipped the breaker againService department was closed by the time he finished and left I had to wait until today Monday the 18th of May, to request another service ticket for the same problem Conn's stated they will reach out to the Tech to give me a call, this was at am or so, and at this time is 4:pm and no one has called me and I am still unable to use my dryerIn more days is going to be exactly full month of not being able to use my dryer, what am I suppose to do now? Should I keep waiting until the job is well done to be able to use my dryer, and keep paying for something I am not using? Whether it takes weeks or months?
Regards,
Maribel G***