Conn's Home Plus

The bank rebate is internal information that Conn's uses to settle the account. It has nothing to do with the outstanding balance on the account. The account now has a zero balance and the refund check has been canceled. We ask that *** *** please double check to make sure she has canceled her automatic payments set up through webpay. Conn's cannot cancel automatic payments the customer schedules

Thank
you for the opportunity to respond to *** *** complaint. Our
records show on
"line-height:115%,"serif">11/16/13,
*** *** purchased a *** dishwasher with a 48-month Repair Service Agreement.
Her signed invoice indicates at the time of purchase she acknowledged she was
provided a copy of the Repair
Service Agreement and that she understood the coverage associated with the
product. She elected to
pick up her dishwasher from the local warehouse located in *** **; signed
acknowledging her dishwasher was received in good order
We
received *** *** complaint and found she contacted our service
department on three separate occasions regarding her dishwasher dated from 11/07/14 through 12/27/14.
The last service call was placed on 12/27/14;
*** *** stated her dishwasher was not draining, stops in mid cycle, and
displaying an error code. After researching the service history we found
there was a delay getting all the parts needed to repair the dishwasher,
therefore Conn’s agreed to exchange her unit. We show the exchange was
approved on 1/07/15;
and a credit up to the original amount paid which was was issued because
the original model was no longer available. As of 1/10/15,
*** *** selected an ** dishwasher model (***); we show *** ***
new dishwasher was picked up on 1/12/15 from the local warehouse in
*** ** We sincerely apologize to *** *** for the
experience and any inconvenience that was caused as a result of delay.
If
we may be of further assistance, *** *** may contact Customer Service
Department at ***
Sincerely,
Jana
A***
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Thank
you for the opportunity to respond to Mr*** complaintOur records show
on 1/17/15, Mr*** purchased a ** High Efficiency washer and dryer and an ** stacking
kit
We
received Mr*** complaint and found there was a sales error regarding the
stacking kit he receivedWe confirmed with the store manager that Mr***
has received the correct stacking kit that is compatible with the washer and
dryer he purchasedWe appreciate Mr*** for bring this matter to our
attention and we sincerely apologize for any inconvenience he experienced
during this process
If we may be of further assistance, Mr*** may contact customer
service at ***
Kind
regards,
Dyeisha
W***

Thank you for the opportunity to respond to Mrs***
additional commentAfter further review of Mrs*** service history,
Conn’s has agreed to exchange her televisionOur records show we no longer
have the model Mrs*** purchased therefore; we will issue a store credit in
the amount of $(the original amount paid) to re-select another
televisionMrs*** may visit her nearest Conn’s to initiate the exchange
We sincerely apologize for any inconvenience Mrs*** experienced during this
process
If we may be of further assistance, Mrs*** may contact us at
1-877-358-
Sincerely,
Dyeisha Williams

Thank you for the opportunity to respond to Mrs***’
complaint. Our records show on
Roman","serif">5/05/15 Mrs***
purchased a Sealy (Tropic Waters) plush queen mattress with a 48-month
Furnituregard Plan. Mrs*** elected to have her mattress delivered; we
show Mrs***’ delivery ticket and delivery receipt were signed acknowledging
Mrs***’ mattress was delivered and received on 5/06/15 in good order. The signature on Mrs***’ delivery
ticket and delivery receipt acknowledges that Mrs***’ mattress was
thoroughly inspected for an exchange or price concession would not be authorize
after the delivery
After researching Mrs***’ complaint we found she contacted us
on 5/07/15; stating she was not satisfied with the
mattress and requested to have the unit exchanged. Mrs*** was
reminded of Conn’s Return and Exchange Policy which states: No Return or
Exchanges on Furniture, mattresses,
décor & accessories unless inspected by a Conn’s Service Technician and
found to have a manufacturer’s defect.
Mrs*** signed her invoice and contract
confirming/acknowledging the Sealy (Tropic Waters) mattress is the mattress
that she selected and purchased. Therefore, we are unable to honor Mrs
***’ request to return/exchange her mattress
If we may be of further assistance, Mrs*** may contact our
Customer Service Department at 1-877-358-
Kind regards,
*** ***

Thank you for the opportunity to respond to *** *** complaintOur records show on **/26/14, *** *** purchased the *** *** *** *** Dining set which consisted of seven pieces (table and six
chairs) all with a 48-month *** Plan and financed his account
with *** Acceptance
We received *** *** complaint and found he contacted our
*** *** department stating after he picked up his merchandise from
our ***, TX warehouse, he realized he received the wrong table upon setupWe
confirmed with the *** *** that *** *** did receive the incorrect
table therefore an exchange was approved to pick up the correct tableOur
records show as **/17/14; *** *** has received the *** *** table he
originally purchased with his dining set
Although we are unable to honor *** *** request to receive
two additional chairs, as a gesture of goodwill we will mail *** *** a $
gift card for his inconvenience; please allow 7-business days to receiveWe
sincerely apologize for *** *** experience during this process
.If we may be of further assistance, *** *** may contact us at ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I HAVE SIGN A CONTRACT ON DEC WITH ALL THREE ACCOUNTS AND PLUS A NEW PURCHASE ON DEC AND HAD SIGN ALL NECESSARY PAPERS FOR THE NON-INTEREST WAIVERINGAND TO DO THAT SALES PERSON RITA JO TANTA HAD TO CALL CORP OFFICE AND GET THE MANGER TONY DONSOL TO SIGN IT AND RITA JO TANTA ALSO TO SIGN THE AMOUNT ON CONTRACT WAS I HAD PAID IN JANUARY ON NEW BOOK THAT WAS SENT TO ME I GOT A CALL IN FEB OF SAYING I NEVER PAID ON THE ACCOUNT 0*** DUE ON 1STBUT NO ONE CALLED IN JAN ON THAT ACCOUNTWHEN THEY CALL IN FEBTHEY SAID THEY WANT ME TO SIGN ANOTHER CONTRACT WITH INCREASE OF BECAUSE THEY DIDNT ADD INTEREST TO THE CONTRACT IN DEC AND DID NOT FILE THE WAIVERING PAPERS.THEY CALL ME TIMES A DAY ON MY WORK PHONE WHEN IM AT WORK

Thank you for the opportunity to respond to *** ***
complaint. Our records show on***14, *** *** purchased
a ***
*** furniture set which consisted of two pieces (sofa,
loveseat) with a 48-month *** Plan on both pieces; with *** ***
qualifying purchase he received a free *** *** LED TV. *** ***
elected to have his items delivered; we show *** *** delivery was
completed on ***
We show *** *** later contacted his sales representative
regarding the *** coverage. *** *** expressed his
dissatisfaction towards the coverage and requested to cancel the
***. Our records show *** *** *** was cancelled
on***/14 and a full refund was processed.
After researching *** *** complaint we found his refund was delayed
because we needed his original credit card to apply the credit to his
account. We spoke with *** *** and as of ***/14 the credit of $has been processed to *** *** ***. We ask that *** *** please allow 3-business days for
the credit to post. We sincerely apologize to *** *** for the
experience and any inconvenience that has been caused
If we may be of further assistance, *** *** may contact *** *** *** at ###-###-####
Kind regards,
*** ***

Thank
you for the opportunity to respond to *** ***'s complaintOur records show
*** *** purchased a television and wall mount on 9/16/with manufacturer's
warranty only*** *** elected to pick up her products from the local
store.
*** *** contacted our customer service
department on 9/24/stating when took
the television out of the box the TV screen was cracked. We have reviewed *** ***’s invoice and
found at the time of purchase she signed acknowledging she received her
products in good order. We attempted to
contact *** *** on 9/24/and 10/3/14, but were unable to reach her. *** *** called us back on 10/6/14; the
customer service agent requested that she bring the TV with the original box to
the store for inspection, based on the inspection we could determine if there
was concealed damage and would agreed to exchange. *** *** advised the agent that she did not
have the box.
Because
the television was picked and transported by someone other than Conn’s we are
unable to determine when the damage occurred.
Therefore, we are unable to honor *** ***'s request for a
return/exchange. *** ***'s signed invoice has been included in our response
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint From: *** * *** Sent: Thursday, *** **, 1:PM To: *** Subject: complaint #*** I received this message stating that the late fees would be reversedMy case was recently closed but I never received a credit for the $that was charged to me and I ended up paying the $out of my pocketThis case has still not been resolved as they never gave me a credit for $on my account and I had to pay the $in late feesI would just like a reimbursement for the $that I paid as a credit on my account.
Regards,

Thank you for the
opportunity to respond to Mrs***’ complaintOur records show on
12/20/14, Mrs*** purchased a 70” *** television with a 49-month Repair
Service Agreement Plan and a *** *** television stand with a 1-year
limited manufacturer’s warrantyMrs***’
delivery was scheduled and
received on 12/22/in good order
We received Mrs
***’ complaint and found she contacted our customer helpdesk department on
12/29/stating she received her TV stand from Conn’s delivery team already
assembled except for the shelves and when she went to insert the shelves they
did not fitMrs*** informed the representative that she spoke to the
store manager regarding her issue however; she has not been able to get a
resolutionOur records show our delivery team went back to Mrs***’
residence on 12/30/to properly install the shelvesOn 1/19/15, we contacted
Mrs*** to confirm if her issues were address; we spoke to Mr***
who stated the delivery team was able to use additional screws to install the
shelves on the stand
As a gesture of
goodwill, Conn’s agreed to submit a $gift card to Mrs*** for her inconvenience;
please allow 7-business days to receive
If we may be of
further assistance, Mrs*** may contact us at 1-877-358-
Sincerely,
Kathryn J***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint This information they are providing is FALSEThey have contacted me several times (more than once) between 04-13, 04-and 04-and I have the phone records to prove it that they have called me from a *** area code.This company has not even bothered to tell me anything but just continue to be rudeI did not write or request any formal cease and desist and they are making the information up.I demand an apologyI also demand a credit on my account for the lack of professionalism on their part. I do not need courtesy reminders to pay my bill
Regards,*** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve this issueFirst it was scheduled for Friday May 15, 2015, and it got rescheduled for Saturday May 16, After the Tech left I used the dryer and it flipped the breaker againService department was closed by the time he finished and left I had to wait until today Monday the 18th of May, to request another service ticket for the same problem Conn's stated they will reach out to the Tech to give me a call, this was at am or so, and at this time is 4:pm and no one has called me and I am still unable to use my dryerIn more days is going to be exactly full month of not being able to use my dryer, what am I suppose to do now? Should I keep waiting until the job is well done to be able to use my dryer, and keep paying for something I am not using? Whether it takes weeks or months?
Regards,
Maribel G***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I signed the contract this morningAnd I have sent Conns a certified copy of derogatory mark on *** report that says as of *** *** acct#*** is days past due(attached)This acct was assumed to be consolidated as of *** ** and even on *** ** *** thank you purchase letter reflected that(attached) 1) So I signed contract on acct -**The issue left with that contract is Conns keeps putting property insuranceThat needs to be cancelled I have homeowners and have given them a copy numerous timesbut here is another one. 2) Acct -** needs to have negative removed from all credit bureaus
Regards,

CASE ID: ***
On *** *** *** you provided
the following information:
Thank you for the opportunity to respond to
*** ***’s complaint regarding a purchase under the name *** ***
Our records show on ***, *** *** purchased the Jackson Allie
Chocolate furniture set which consist of four pieces (sofa, loveseat, chair
and ottoman) all with a 48-month FurnitureGard Plan*** ***’s delivery
was scheduled on ***; as instructed on the delivery ticket the living
room set was left in the garage*** *** signed her delivery ticket
acknowledging she received her products in good orderAs listed on the
signed delivery ticket, “Please thoroughly inspect your merchandise for
damageAn exchange or price concession will not be authorized for damage
discovered after delivery”
Our records show on ***, a sales
representative from our *** ** location contacted the customer helpdesk
department on *** ***’s behalf stating she just opened her living room
set that day and the feet were missingOur furniture claim specialist placed
an order through the manufacture for the missing feet to be shipped directly
to *** ***’s residence but there was a delay processing the request with
the manufactureBefore the legs were received, *** *** contacted our
service department stating the sofa was rippedA service appointment was
originally scheduled on *** however the serviceman was unable to meet
the time commitment therefore *** ***’s appointment was re-scheduled for
***On ***, the serviceman found the sofa with two missing legs and
the inside back, outside back and front band on the sofa was damagedAfter
review of the serviceman’s finding and photos provided, we submitted another
request to the manufacture to order the missing legs for the sofa however; it
was determined that the reported damages to the sofa was not covered under
the Terms and Conditions of the manufacturer’s warranty or the FurnitureGard
Plan purchasedThe photos received displayed signs of the sofa colliding
with another object possibly while in transit to another location which is
not covered by the FurnitureGard Pland, please refer to Terms and Condition Number
(15) What Is Not CoveredOur records show *** *** received the incorrect
legs from the manufacture however; we have replaced the order for the correct
legs which is scheduled to arrive to *** ***’s residence on ***
At this time we are unable to honor Mrs
Almanza’s request to return or exchange the sofa; no damages were reported at
the time of delivery *** ***
signed her delivery ticket acknowledging she received her products in good
order and requested the furniture set be placed in the garage; we are unable
to confirm when or how the damages occurred after delivery
We have included a copy of *** ***’s signed
delivery ticket along with the inspection sheet with our response
If we may be of further assistance, *** ***
may contact customer service at ***
Kind regards,
Dyeisha
Williams
Customer
Relations
***
2/9/
Complaint
Conns Furniture phone representatives are constantly harassing my household regarding a late payment.After speaking with the manager about the payment issue, my bank account was fraudulently access four times! and added insufficient funds charges, as well as taking their payment! A death in our
family was the reason for the late payment, which we have NEVER been late beforeIt is overwhelmingly frustrating, trying to mourn in peace with out our phone ringing off the hook form Conns
Desired Resolution
I believe my bank account overdraft fees, and next two payments should be covered by Conns Furniture
Consumer Business Dialog

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I just want to make sure this will be backdated to date of purchase and the difference of interest I have been paying will be refunded.
I sincerely thank everyone for this resolution

Thank you for the opportunity to respond to ***
***’s’ complaintOur records show
on ***, *** *** purchased the *** *** furniture set
which consisted
of three pieces (sofa, loveseat and recliner) with a 1-year limited
manufacturer’s warrantyWe show on ***; the manufacture approved an
exchange on *** ***’s complete furniture set due to all items were
deemed non-repairable*** *** re-selected the *** *** ***
furniture set which consist of three pieces (sofa, loveseat and chair) all with
a 1-year limited manufacturer’s warranty and received delivery in good order on
***
After further research we found ***
*** contacted our service department on ***, stating something was
sticking out the back of her sofaA service appointment was originally
scheduled on *** however; *** ***’s appointment was rescheduled for
*** due to the serviceman was unable to locate her residenceDuring
inspection, the serviceman found the frame on the sofa was coming apart and was
able to reattach the loose frame with metal brackets and screws to complete
repairsWe have no indication that *** has attempted contacted us
regarding any further service needs on her furniture since her repairs were
completed on ***Our records show as of ***, *** ***’s
warranty has expired and no additional coverage was purchase to cover future
repairs
At this time we are unable to honor ***
***’s request for an exchange; based on the serviceman’s report the sofa
was repaired on *** and no further issue were reported regarding her
furniture since her last completed service call*** *** no longer has
coverage on her furniture to continue with further repair needs
If we may be of further assistance, ***
may
contact customer service at ***
Kind regards,
*** ***

Thank you for the opportunity to respond to ***’ complaintOur records show on 9/18/14, ***
purchased a GE washer and dryer with a 48-month
Repair Service Agreement Plan
After researching ***
*** complaint we show she contacted our service department on 11/3/stating
her washer was making a loud noiseWe show *** ***’ washer was scheduled
for service through the manufacture on 11/7/14; based on the technician’s
report the unit was repaired and tested okOn 12/1814, *** *** contacted
service again regarding the same issueA service appointment was scheduled for
12/22/however; *** *** cancelled the appointment because she was moving
to a new location and the washer was currently located in storageAlthough a
new service appointment was not scheduled with Conn’s, we were able to confirm
with the manufacture that a new service appointment was scheduled on 12/27/
however; we were unable to obtain any information from the technician regarding
the services render during the appointment
In regards to *** ***’
claim regarding the washer being previously repaired; we were able to confirm
that the washer was never in service prior to Mr***’ first service call
based on the model and serial number associated with her unit
We attempted to contact
*** *** on 2/04/and 2/05/15; but were unsuccessful in our attempts and
left a voice message to return our call At this time we are unable to honor *** ***
request for an exchange; we will continue with any necessary repairsIf ***
*** is still in need of service she may contact our service department at
1-855-266-to schedule a service appointment
If we may be of further assistance, *** may contact customer service at 1-877-358-
Kind regards,
*** ***

Thank
you for the opportunity to respond to Mr***’s complaint. Our
records show on 1/04/15, Mr
*** purchased a Progressive Furniture
Madison dresser, a Progressive Furniture Madison nightstand, and a Crown Mark
Paloma chest. Mr***’s Madison nightstand and Paloma chest were
sold as a clearance item at a discounted price. Mr*** elected
to have his items delivered
After
researching Mr***’s complaint we found he was originally scheduled
for delivery on 1/07/15; however the Progressive dresser wasn’t in stock for
immediate delivery, therefore his delivery was re-scheduled due to a delay
receiving his dresser. As of 2/08/15, MrBoudreau’s delivery has been completed and all
items have been received. Due to the delivery delay Conn’s has agreed
to refund his delivery charge of $139.99; we ask for Mr*** to allow
7-business days for the credit to post to his Conn’s account. We
sincerely apologize to Mr*** for the experience and any inconvenience
that has been caused as a result of delivery delay.
Although
we are unable to honor Mr***’s request for additional credit for this
purchase or future purchase(s); Conn’s will send Mr*** a $gift
card for customer satisfactionPlease allow 7-business days to receive
gift card
If
we may be of further assistance, Mr*** may contact our Customer
Service Department at ***
Kind
regards,
Jana A***
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Thank you for the opportunity to respond to MrsP***
additional comments. MrsP*** has been contacted by Conn’s regarding
her mattress. Although we were unable to
validate the log number she provided Conn’s agreed to honor her request as a
goodwill gesture
If we may be of further
assistance, MrsP*** may contact our Customer Service Department at 1-877-358-
Kind regards,
Kathryn J***
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