Conn's Home Plus

Thank you for the opportunity to respond to *** ***
complaint. Our records show on***14, *** *** purchased
a ***
*** furniture set which consisted of two pieces (sofa,
loveseat) with a 48-month *** Plan on both pieces; with *** ***
qualifying purchase he received a free *** *** LED TV. *** ***
elected to have his items delivered; we show *** *** delivery was
completed on ***
We show *** *** later contacted his sales representative
regarding the *** coverage. *** *** expressed his
dissatisfaction towards the coverage and requested to cancel the
***. Our records show *** *** *** was cancelled
on***/14 and a full refund was processed.
After researching *** *** complaint we found his refund was delayed
because we needed his original credit card to apply the credit to his
account. We spoke with *** *** and as of ***/14 the credit of $has been processed to *** *** ***. We ask that *** *** please allow 3-business days for
the credit to post. We sincerely apologize to *** *** for the
experience and any inconvenience that has been caused
If we may be of further assistance, *** *** may contact *** *** *** at ###-###-####
Kind regards,
*** ***

Thank
you for the opportunity to respond to Mrs*** additional commentsAfter
further review our records show on 10/21/14; Mrs*** invoice was
completely cancelled for the Trent lift chair and no purchase has been made
with Conn’sWe sincerely apologize for any inconvenience Mrs*** experienced during this time
If we may be of further assistance, Mrs*** may contact us at ***
Kind regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint From: *** * *** Sent: Thursday, *** **, 1:PM To: *** Subject: complaint #*** I received this message stating that the late fees would be reversedMy case was recently closed but I never received a credit for the $that was charged to me and I ended up paying the $out of my pocketThis case has still not been resolved as they never gave me a credit for $on my account and I had to pay the $in late feesI would just like a reimbursement for the $that I paid as a credit on my account.
Regards,

Thank you for the opportunity to
respond to *** *** complaint. Our records show on 8/01/14,
*** *** purchased a ** high efficiency washer with a 48-month Repair
Service
Agreement. *** *** signed invoice indicates at the time of purchase
she acknowledged she was provided a copy of the Repair Service Agreement and
that she understood the coverage associated with the product. *** ***
elected to have her washer delivered; we show *** *** delivery was
completed on 8/05/
After researching *** ***
complaint we found she contacted our service department on 5/15/15;
stating her washer was displaying error code L-E and the unit stops in mid cycle.
Our records show there has been a delay locating a provider in *** ***
area; we have been working with the manufacture to locate an authorized
provider and as of 5/27/a factory authorized technician has assessed *** *** washer and determine parts are needed to repair the washer. The parts have been ordered and the technician
is scheduled to install them on 6/5/15. We
sincerely apologize to *** *** for the delay and any inconvenience as a
result.
If we may be of further assistance,
*** *** may contact our Customer Service at ***
Kind regards,
Jana A***

Thank you for the
opportunity to respond to Mrs***’ complaintOur records show on
12/20/14, Mrs*** purchased a 70” *** television with a 49-month Repair
Service Agreement Plan and a *** *** television stand with a 1-year
limited manufacturer’s warrantyMrs***’
delivery was scheduled and
received on 12/22/in good order
We received Mrs
***’ complaint and found she contacted our customer helpdesk department on
12/29/stating she received her TV stand from Conn’s delivery team already
assembled except for the shelves and when she went to insert the shelves they
did not fitMrs*** informed the representative that she spoke to the
store manager regarding her issue however; she has not been able to get a
resolutionOur records show our delivery team went back to Mrs***’
residence on 12/30/to properly install the shelvesOn 1/19/15, we contacted
Mrs*** to confirm if her issues were address; we spoke to Mr***
who stated the delivery team was able to use additional screws to install the
shelves on the stand
As a gesture of
goodwill, Conn’s agreed to submit a $gift card to Mrs*** for her inconvenience;
please allow 7-business days to receive
If we may be of
further assistance, Mrs*** may contact us at 1-877-358-
Sincerely,
Kathryn J***

Thank you for the opportunity to respond to *** ***' concerns regarding collections calls. We have found that *** ***' telephone number was linked to an account in error. We have placed a cease and desist on the telephone number provided by *** ***. Please note, it
may take up to hours for the cease and desist process to be completed. We ask that *** *** contact us directly if he should receive any additional calls after the hour periodWe value *** *** and sincerely apologize for any inconvenience he has experienced due to this matterThank you,*** ***
5/25/
Complaint
Drafted my back without having permission which occurred overdraft fees don't even have an account with them didn't have the right to draft my account
Desired Resolution
Consumer Business Dialog

Thank you for the opportunity to respond to Mrs***’ complaint
Our records show on ***, Mrs*** purchased a GE dishwasher with a 1-year
limited manufacturer’s warranty and received delivery on *** in good order
We received Mrs***’ complaint and found she
contacted our
service department on 9/12/stating the washer will not start any cycles
Mrs*** service appointment was scheduled by the manufacture on ***;
upon inspection the technician found parts needed to be ordered to complete
repairsOur records show parts were scheduled to arrive on *** however; there
was a delay receiving the parts from the manufacture to complete repairsOnce
all parts were received Mrs*** was scheduled for repair on ***; the
technician installed the parts and tested the dishwasher, the unit tested ok
As of ***, we have no further indications of any issues Mrs*** has
regarding her dishwasher
At this time Mrs***’ dishwasher does not meet the
qualifications for an exchange; the unit has been repaired and no further
credit is due
If we may be of further assistance, Mrs*** may contact us at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I HAVE SIGN A CONTRACT ON DEC WITH ALL THREE ACCOUNTS AND PLUS A NEW PURCHASE ON DEC AND HAD SIGN ALL NECESSARY PAPERS FOR THE NON-INTEREST WAIVERINGAND TO DO THAT SALES PERSON RITA JO TANTA HAD TO CALL CORP OFFICE AND GET THE MANGER TONY DONSOL TO SIGN IT AND RITA JO TANTA ALSO TO SIGN THE AMOUNT ON CONTRACT WAS I HAD PAID IN JANUARY ON NEW BOOK THAT WAS SENT TO ME I GOT A CALL IN FEB OF SAYING I NEVER PAID ON THE ACCOUNT 0*** DUE ON 1STBUT NO ONE CALLED IN JAN ON THAT ACCOUNTWHEN THEY CALL IN FEBTHEY SAID THEY WANT ME TO SIGN ANOTHER CONTRACT WITH INCREASE OF BECAUSE THEY DIDNT ADD INTEREST TO THE CONTRACT IN DEC AND DID NOT FILE THE WAIVERING PAPERS.THEY CALL ME TIMES A DAY ON MY WORK PHONE WHEN IM AT WORK

Thank
you for the opportunity to respond to *** ***'s complaintOur records show
*** *** purchased a television and wall mount on 9/16/with manufacturer's
warranty only*** *** elected to pick up her products from the local
store.
*** *** contacted our customer service
department on 9/24/stating when took
the television out of the box the TV screen was cracked. We have reviewed *** ***’s invoice and
found at the time of purchase she signed acknowledging she received her
products in good order. We attempted to
contact *** *** on 9/24/and 10/3/14, but were unable to reach her. *** *** called us back on 10/6/14; the
customer service agent requested that she bring the TV with the original box to
the store for inspection, based on the inspection we could determine if there
was concealed damage and would agreed to exchange. *** *** advised the agent that she did not
have the box.
Because
the television was picked and transported by someone other than Conn’s we are
unable to determine when the damage occurred.
Therefore, we are unable to honor *** ***'s request for a
return/exchange. *** ***'s signed invoice has been included in our response
*** ***

Thank you for the opportunity to respond to MrsP***
additional comments. MrsP*** has been contacted by Conn’s regarding
her mattress. Although we were unable to
validate the log number she provided Conn’s agreed to honor her request as a
goodwill gesture
If we may be of further
assistance, MrsP*** may contact our Customer Service Department at 1-877-358-
Kind regards,
Kathryn J***
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Thank you for
the opportunity to respond to Mrs*** concerns regarding her GE
account. Mrs*** stated she should
have had 12-months no-interest on her account
According to
our advertisement for the week of Mrs***’ purchase, we were not offering
12-months
no-interest financing. We have
attached a copy of the ad for Mrs*** to review
We value Mrs
*** as a customer and appreciate her bringing her concerns to our
attention. Thank you,Cheryle S***

Thank you for the opportunity to respond to ***’s
complaintOur records show on ***, *** purchased a floor model “sold
as is” ** French door refrigerator with a 36-month Repair Service Agreement
Plan and elected Conn’s delivery
We received *** complaint and
found she contacted our
helpdesk department on ***; stating the refrigerator was damaged during
deliveryAfter further research and review, we show *** signed her
delivery ticket acknowledging that she received her refrigerator in good order
on ***As listed on the delivery ticket Conn’s provide our consumers to
ensure their merchandise are received in good condition, “Please thoroughly
inspect your merchandise for damageAn exchange or price concession will not
be authorized for damage discovered after delivery”On ***, we attempted
to contact *** to discuss her concerns however; we were unsuccessful in
our attemptAlthough we are unable to honor ***’s request for an
exchange, as a gesture of goodwill Conn’s is willing to offer 10% off her
refrigerator
In regarding to ***’s delivery, our records show we mailed
a refund check to her residence in the amount of $for the delivery
delayWe sincerely apologize for any inconvenience *** experienced as
a result of the delay
We have included supporting documents with our response
If we may be of further assistance, *** may contact us directly
at ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I am not satisfied with this resolution because it is not a resolution. I have called multiple times and requested multiple service requests. They stated in the resolution that the service man that came to my house informed me that the problems were not covered under warranty which is not true the service man never once stated this to me. I also to this day have not received the new cushion cores that I was informed would be replaced. The serviceman also informed me that the cushion covers would be replaced. Just an example of the service that I have been receiving the last tech that came out to my house for my coffee table fixed one of the legs and colored the spot in with a painting marker that was the wrong color and I have to have another service man come out to fix that (if they will even fix it) The furniture is barely a year old and honestly have not really been used at least not the couch. I spent a lot of money on the furniture for it to be falling apart at the seams and to be changing colors. The manager at the store even informed me that it was not policy to have service techs come out multiple times for the same issues. I am completely dissatisfied with the service that I have received and the quality of the furniture that I paid for. On top of all of these issues I have requested on several occasions that a manager or someone from the corporate office call me back which has not happened still to this day!! I did speak to one woman (I called her) who claimed to be a manager and she informed me approximately months ago that she would send me a $gift card due to the misunderstandings (That I still to this day have not received not that I would use it if I had received it) and that I needed to call the service department again to set up a another service call (she couldn't set up the service ticket nor could she transfer me to the other department). It is like no one speaks to the other departments in the company!! What this company has put me through after all of the money that I have spent with them is really a joke. You would think that you would want to satisfy your customers. Look at your records I have purchased at least $8,worth of furniture with your company and to this day can not get good service.I guarantee you that I will never spend another penny with your company and neither will my family members. I work with the public school district and am also an instructor at another technical school. Word of mouth goes a long way in the business world and I promise you that the word of mouth free marketing that you will be receiving from me and my family is not good and will be worse if my issues are not resolved in a timely manner. If my issues are not resolved then I will be contacting a lawyer to handle my concerns through other means. I am not trying to threaten Conns' with a lawyer or be a difficult customer I just want what I have paid for and am simply tired of having furniture that is falling apart after months when I have already paid it off and purchased and paid for a four year warranty plan that is not being utilized. There is no way that the issues I am having is from every day wear and tear - I could understand it being a manufactures default but even then it should be covered since as the previous notes state I have had to contact the service department on six different occasions (and I honestly I believe it has been more then times) regarding my issues since 5/28/with still no resolution and at that time the furniture was only months old!! Furniture that is over $2,should not be falling apart and changing colors after only months!!! I do not feel that my request is to much to ask. I am simply asking that the furniture be fixed which I was okay with happening until Conns said they would not honor what the serviceman told me or that the furniture be replaced with something of the same value. (Which is stated in the warranty agreement)
Regards,
*** ***

New Roman"">Thank you for the opportunity to
respond to *** *** complaint. We researched *** ***
complaint and found her issue has been addressed. Our records indicate *** ***
delivery has been completed and all items were received on 4/18/15. We sincerely apologize to *** *** for the experience and any inconvenience that was caused due to the
delayed delivery
If we may be of further
assistance, *** *** may contact our Customer Service Department at ***
Kind regards,
*** ***

Thank you for
the opportunity to respond to *** *** concerns regarding account
#***. *** *** stated he sent a
bank draft in October to pay off the account; however, the payment was not
posted to the account
According to
our records, we received ***
*** payment on November 21, 2014. We have updated the account to close. *** *** overpaid the account by $
so he will receive a refund check in the mail
Please allow
10-business days for the account to update and close. The refund check will be mailed to the address
on file. In the event *** *** does
not receive the refund check, we ask that he call so we may track it.
We value *** *** as a customer and sincerely apologize for any inconvenience he has
experienced due to this matterThank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
THIS FURNITURE IS NOT AS DESCRIBED BY SELLER, IF IT WAS I WOULD BE CONTENT WITH THEIR RESPONSETHEY ARE ADVERTISING A DIFFERENT PRODUCT FROM WHAT THEY HAVE DELIVEREDTHE "OLE BAIT AND SWITCH CON"HERE IS TOP GRAIN LEATHER SEWED ON THE INSIDE OF THE BACK BETWEEN THE SEATS ON THE RIGHT SIDE OF THE SOFA, BUT BLENDED EVERY WHERE ELSE EXCEPT FOR A BOTTOM OF THE RIGHT SIDE SEAT OF THE SOFALOVE SEAT AND RECLINER ARE ALL BLENDED MATERIALWHY DOESN'T CONN SEND ONE OF THEIR TECHNICIANS TO EXAMINE THIS INFERIOR PRODUCT OR ARE THEY BEING TRUE TO THEIR NAME "CONN"?
2/17/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I continued to pay you for your sectional after you knew that it was no good so you will have to pay me at least $which is half of what I paid for it and also an additional $for my time and gas for having to return the TV to the store because it was no good and for having to go to your warehouse about a week or two later to pickup another one this is my final offer with you please do not have your delivery department contacting me until I receive my refund in cash and a zero balance in writing

Revdex.com:
This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/22/3:29:PM and assigned ID ***
Regards,
*** ***

Thank you for the opportunity to respond to *** ***
complaintOur records show on 11/07/13, *** *** purchased a ** washer and
dryer both with a 24-month Repair
Service Agreement Plan*** *** delivery
was scheduled and received in good order on 11/09/
After further review of *** *** complaint, we found he
contacted our service department on two separate occasions for repairs on his
washer*** *** washer was assessed on 12/6/due to the unit not agitating
and again on 3/24/due to the unit not washing clothes properlyDuring both inspections
the technician checked all operations of the washer and was unable to find a
functional failure with the unitThe technician reported the washer was
working up to the manufacturer’s specifications however *** *** was unhappy
with the unit
*** *** only contacted our service department once for
repairs on his dryerOn 11/13/13, *** *** contacted service stating his
dryer was making thumbing noiseA service appointment was originally scheduled
for 11/26/however; *** *** called to re-scheduled his appointment for the
next available service date which was on 12/5/Due to the weather the
technician was unable to meet the time commitment therefore *** ***
appointment was rescheduled for 12/6/On 12/6/13, the technician found parts
were needed to complete repairs on the dryerOur records show there was a
delay receiving the necessary parts to complete the repairs therefore; on
1/24/we agreed to exchange *** *** dryer due to the repair delay
As of 1/28/15, we have no records that *** *** initiated
his exchange on his dryer since it was approved on 1/24/Our records show
*** *** account with Conn’s was charged off on 12/31/therefore; the
option to exchange the dyer is no longer availableAt this time we are unable
to honor *** *** request to return or exchange his washer due to no
problems were found with the unit at the time of inspection; no additional
credit is owed to *** ***.
If we may be of further assistance, *** *** may
contact customer service at ***
Kind regards,
*** ***

Thank you for
the opportunity to respond to *** ***’s concerns regarding account
#***. *** *** stated she paid
a settlement amount on the account and it should be closed
According to
our records, *** *** agreed to a settlement amount on the account
of
$That amount was paid on February 8, 2014. The account is closed with a zero balance
We value *** *** as a customer and appreciate her bringing her concerns to our attention.Thank you,*** ***