Conn's Home Plus

Thank you for
the opportunity to respond Mr*** concerns about collection calls he
has received.
We will be
happy to place a cease and desist on the telephone number. If Mr*** would like to place a cease
and desist on the telephone number, he would
need to provide the number for
us. Once we receive the telephone
number, we will place a cease and desist request that can take up to hours
to processThank you,Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]I faxed my bank transactions, as my current statement has not been released yet, and my rental office description of fees that resulted in the nsf to the number provided ( with my account number and att refund dept) and I was told my refund got denied, so was it or was it not received because I will happily resend it if that's what it takes
Regards,

Thank you for the opportunity to respond to *** ***'s concerns regarding a payment. *** *** stated he was charged overdraft fees due to a payment that was processed; however, he does not have an account with us.*** *** will need to provide additional information in order for us to
research in complaint. If *** *** can fax in a full running bank statement to our customer accounting department at 87-404-2434, we will be happy to research is concerns further. Thank you,*** ***

New Roman"">Thank you for the opportunity to
respond to *** ***’s complaint. Our records show on 1/10/15, *** *** purchased a ** refrigerator
with a (24-month Repair Service Agreement) and an *** *** *** ***
bedroom set which consisted of four pieces (headboard, footboard, rails, and
dresser). *** ***’s signed invoice indicates at the time of purchase
he was provided a copy of Conn’s Return and Exchange Policy which
states: No Returns/Exchanges on: Furniture, mattresses,
décor & accessories unless inspected by a Conn’s Service Technician and
found to have a manufacturer’s defect. *** *** elected to have
his items delivered; we show *** *** signed acknowledging his items were
delivered and received on 1/11/15 in
good order.
After researching *** ***’s
dispute we found he contacted his local Conn’s location a couple of days
after his delivery was completed; stating he wanted to return his bedroom
furniture. *** *** was reminded of Conn’s Return and Exchange Policy
which excludes furniture returns. Therefore, we are unable to honor *** ***’s to return his *** *** bedroom set.
If we may be of further
assistance, *** *** may contact our Customer Service Department at ***.
Sincerely,
*** ***
2/10/
Complaint
on *** *** *** *** my *** and I when to the *** *** store and got a mana**rs special on a new stove, (which was to be delivered to our ***)On *** *** *** I call Conn's told them the name of who will be at the *** to receive the stoveLate that night I got a call from
Conn's saying that they were at the *** and wanted to deliver the stoveI told them that it would have to be delivered at a later day on *** *** *** ***.Conn's callback said they would deliver again on *** *** ***Conn's did not show up so call warehouse and found out that my stove had been sold to someone else and that Conn's would try to find me another oneOn *** *** *** Conn's showed up with another stove but did not have the tools to take old stovesI left messa**s on *** * and *** * at Conn's headquarters in TexasNever got a call backOn *** ** *** I finally when back to *** *** and got a refund for installing of stove
Desired Resolution
DesiredSettlementID: Refund
I think that Conn's in *** has a delivery, customer service issue and a warehouse issue and I fell that I should of had the whole stove and delivery and install char**s refunded to me and I wish that Conn's headquarters in Texas would of called me back
Consumer Business Dialog

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
They do not keep good records or record every single phone callThe notes in their file are not kept wellI've called and they've read me back notes that were completely wrong on every levelI corrected them and was told "Well that's what's in the computer" BUT ITS WRONG! The entire company is incompetant My main issue now is they tell me everyday it's about to charge offI need time to call everywhere I've gotten a money or and get the recieptsThey told me I only had a few days and they would do nothing to keep it from charging off even though this is their fault it's delinquent in the first placeThe only payments they show record of are the two debit card transactionsNot a single money orderI also get called 6-ttimes a day even when I answer and talk to someone each and every timeIt's harrassment
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This company still has not addressed the issues I have mentioned about unethical and possibly illegal collections tacticsThey continue to skirt the issuewhy do they call 4-times a day? Why does caller ID always have some random city/state when they call? What are they trying to hide? Revdex.com please take not to how this business continues to avoid these questionsTheir reply will say something along the lines of they haven't contacted me in "x" number of days and they will ignore the issues I have mentioned aboveThe bottom line is this company's collection practices are unethical, possibly illegal, and their main goal is to harass and threaten the people who are behind on their accounts
Regards,

line-height:115%,"serif">Thank you for the opportunity to respond to
Mr*** complaint regarding a purchase under the name Socorro
***. Our records show on 11/22/14, Mrs
*** purchased a *** 3D Blu-Ray HTIB with a (36-month Repair Service
Agreement). We spoke with Mrs*** on 4/29/15 and her concerns have been addressed
and resolved. Mrs*** will visit her nearest Conn’s location on 4/30/15. We sincerely
apologize to Mr*** and Mrs*** for the experience and any
inconvenience that has been caused regarding this matter
If we may be of further assistance, Mr
*** may contact our Customer Service Department at 1-877-358-
Kind regards,
*** ***
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Thank you again
for the opportunity to respond to *** *** concerns regarding her
accounts.
According to our records and recorded calls, *** ***
agreed to have us process payment extensions on her account to help bring her
account current on July 16, 2014. The
payment in the amount of $was scheduled to process on July 29, so we
could process the extensions. That
payment was declined by *** *** financial institution; therefore, the extensions
could not be processed and the account was backdated.
We provided all the information regarding the account in our
previous response. As of January 5,
the payoff amount is $315.39. This
includes a past due amount of $104.57.
Please note, the payoff amount updates daily. If *** *** would like to pay the account
in full, we ask that she calls the day she plans to submit the payment for an
up-to-date payoff quoteThank you,Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
I will reach out to MsJ*** tomorrow 1/27/15; however, Conns has not attempted to contact me, or if they have, they did not leave a message The do have my correct telephone number as it was given to them several times and again when the gentleman came out and took pictures again.I am rejecting the response due to the following: This only addresses the damage they did to my old refrigerator but does not address the damage to my new refrigerator they delivered The damage was noted on the delivery, pictures taken and promise to provide a replacement for the damage refrigerator I cannot agree to accept their offer to fix the damages done to my old refrigerator until I speak with MsJ*** and discuss and/or answer questions, etc.Regards,
*** ***

Thank
you for the opportunity to respond to Mr***’s complaintOur records show on
10/26/13, Mr*** purchased the *** *** *** furniture set which
consist of
two pieces (sofa and rocker recliner) both with a 1-year limited
manufacturer’s warranty that expired on 10/26/
After
researching Mr***’s complaint we found he contacted us on 11/4/stating
the sofa appeared to be leaning and has a large gap however; we have no record
that an appointment was scheduledWe have reviewed Mr***’s call history
made to customer service and our collection department since the time of
purchase and found there was no mention regarding further issues he was
experiencing with his furniture prior to his the expiration date of his
warrantyWe show Mr*** did speak to a collection’s agent on 2/23/and
2/24/regarding service on his furniture set however; he was informed that
the warranty expired on 10/26/therefore we were unable to scheduled a
service appointment
Although
Mr***’s warranty on his furniture expired on 10/26/14; we verified that the manufacture
offers extended coverage on wooden frames and metal parts that may be covered
regarding Mr***’s original concernsConn’s has agreed to schedule an
appointment to have a serviceman assess Mr***’s original issues regarding
the sofa leaning and a gap in the unit however; fabrics, leather and other
covers are not covered under the Terms and Conditions of the manufacturer’s
warrantyOnce the serviceman has assessed the sofa, we can determine if the
issue with the unit leaning and gap in the sofa is covered under the warranty
to continue with repairs
If we may be of further assistance, Mr*** may contact customer service at ***
Kind
regards,
Dyeisha
W***

Thank you for the opportunity to respond to *** *** complaintWe confirmed *** *** dishwasher was not installed at the
time of delivery and installation charge was
completed in errorOn 4/04/15; we
submitted a check request to issue a refund to *** *** of $for the
installation feeOur records show there has been a delay processing the
request however; our Accounting Department received *** *** information on
4/13/We ask *** *** to please allow 7-business days to receive the
refund check in the mail
We sincerely apologize for apologize for any
inconvenience *** *** experienced as a result of the delay
If
we may be of further assistance, *** *** may contact customer service at
***
Kind
regards,
*** ***

Thank you for the opportunity to respond to Mrs
***’s
complaintAfter further review and research we show Mrs***’s claim was
submitted to UST for review and
processing regarding damages to her floor
during deliveryWe confirmed with the UST claims department that Mrs***’s
claim was settled on 2/5/for $6,418.52; we ask that Mrs*** allow
business days to receive her refundWe sincerely apologize for any
inconvenience Mrs*** experienced as a result in delay processing her claim
If we may be of further assistance, Mrs*** may contact customer
service at ***
Kind regards,
Dyeisha
***

Thank you for the opportunity to respond to MrM*** concerns
regarding a Conn’s account. MrM***
stated a Conn’s account was opened in his name fraudulently.
Conn’s has many data and privacy measures in place when credit
accounts are established. We
take the
privacy and protection of our customers’ information very seriously. We look forward to working with MrM***
to resolve this matterThe account will be investigated by our fraud
department. Our Fraud department will
contact MrKnight.
If MrM*** has any further questions he can contact our Fraud
department directly at 866-817-8177. Thank you,Cheryle S***

Thank you for the opportunity to
respond to Mr***’s complaint. Our records show on 5/09/15,
Mr*** purchased a Samsung 75” 4K Ultra HD Smart TV with a (37-month Repair
Service
Agreement). Mr*** elected to pick up his television from our
Port Arthur, TX location store 005; Mr*** signed his invoice acknowledging
his TV was received in good order
After researching Mr***’s
complaint we found after he made his purchase on 5/09/15 he received a 10% off promotional offer to use towards his next
purchase. Mr*** went into his local Conn’s in attempts to use his
promotional offer to receive a Price Guarantee on his previous purchase.
Mr*** was informed that Conn’s Price Guarantee excludes promotional offers;
however he could use his promotional offer towards a new purchase. After
reviewing his purchase we confirmed the price of his television has not changed
since the time of purchase. At this time we are unable to honor Mr
***’s request to credit his account
If we may be of further assistance,
Mr*** may contact our Customer Service at 1-877-358-
Kind regards,
Jana ***

Thank you for the opportunity to respond to *** ***
concerns regarding account ***. *** ***
stated she would like her six-month no-interest financing promotion
reinstated
According to our records, *** *** signed a 30-month
retail installment contract on *** **
2014. This contract included a 6-month no-interest
financing promotion which expired on *** ** 2014. *** ***
submitted two payments totaling $which did not pay the invoice balance in
full before the 6-month cash-option expired.
*** *** also stated she did not want the repair service agreement on the
product she purchased.
She was informed on *** ** that
she would need to fax in a service agreement cancellation request. We have not
yet received that request.
Once the service agreement cancellation request has
been received, *** *** will receive a pro-rated credit for the repair service
agreement*** *** can fax that request to ###-###-####
As of *** *** the payoff balance on this account is
$1486.54.
Please note the payoff balance updates
daily. If *** *** would like to pay the balance in full, we ask that she call
the day she plans to submit the payment for an up-to-date payoff quote
We value *** *** as a customer and appreciate her
bringing this matter to our attentionThank you,*** ***

Thank you
for the opportunity to respond to Mr*** complaint. Our records show
on 6/9/13, Mr*** purchased a
Corinthian loveseat and sofa which came with a Limited Lifetime warranty.
We reviewed
Mr***’s complaint and service history and found Mr***
contacted us on
5/27/14, regarding his loveseat; he stated the recliner gets stuck and wood was
exposed. A service inspection was s
and the serviceman found the mechanism was bent, the cushion had collapsed and
the arm cover stitching was coming undone.
The mechanism was ordered however the replacement seat cushions were
denied in error. Mr*** contacted
our Customer Service department and after further review we did see that the
seat cushion was under warranty there we agreement to replace them as outlined
in the warranty terms and conditions.
The cushions were ordered and received on 9/25/14. Mr*** was informed that the warranty does
not include the fabric and other covers.
Conn’s would like to apologize for the inconvenience Mr*** had while
attempting to get his loveseat repaired.
The matter has been addressed with those involved to ensure it is not
repeated
If we may be
of further assistance, Mr*** may contact us at ***
Kind
regards,
*** ***

Thank you
for the opportunity to respond to *** ***’ complaintOur records show on 10/09/13,
*** *** purchased a ** French door refrigerator with a 1-year limited manufacturer’s
warranty and received delivery on 10/11/in good orderAlthough no damages
were
reported on the delivery ticket when the unit was delivered, Conn’s has
agreed to repair the doorOn 8/14/14; *** *** also received a 10%
concession in the amount of $for the refrigeratorWe attempted to
contact *** *** on 10/01/to verify which door needs repaired to order
the correct parts however; we were unsuccessful in our attempt*** ***
may contact us at *** and reference helpdesk ticket number *** to
provide requested information to order parts for repairWe sincerely apologize
for any inconvenience *** *** experience during this process
If
we may be of further assistance, *** *** may contact us at ***
Kind
regards,
*** ***

Thank you for the
opportunity to respond to *** ***’s complaintOur records show on ***,
*** received a free 32” *** television as a promotion with her
qualified living room purchase*** ***’s television came with a 3-month
limited manufacturer’s warranty which
expired on ***; no additional
coverage was purchased
After further review and
research regarding *** ***’s complaint, we found her television was
inspected by a Conn’s technician on ***Upon inspection the technician
found the television’s panel was cracked which is not covered under the Terms
and Conditions of the manufacturer’s warranty.
*** did not elect to purchase accidental coverage to cover
the damages therefore we were unable to continue with repairs
At this time we are
unable to honor *** ***’s request for an exchange; *** *** did
not have accidental coverage on her television to cover the reported damages
As of ***, *** ***’s manufacturer’s warranty has expired and she no
longer has coverage
If we may be of further
assistance, *** may contact Customer Service at ***
Kind regards,
*** ***

Thank you for the opportunity to respond to Mrs
***’ concerns regarding account #***. Mrs
*** stated she was supposed to have 12-months no-interest financing on her
account
According to our records Mrs*** signed a 32-month
retail installment contract
on May 24, 2014. The products purchased by Mrs*** did not
qualify for the no-interest financing offer.
We have attached a copy of Mrs*** signed
contract for her records
We value Mrs*** as a customer and appreciate her
bringing her concerns to our attention.Thank you,Cheryle S***

Thank you for the
opportunity to respond to *** *** complaintOur records show on 3/15/14;
*** *** purchased a floor model *** dishwasher with a 1-year limited
manufacturer’s warranty*** *** signed his invoice acknowledging he was
aware the dishwasher was an open box display
model and was a sold as is
product
We received *** complaint and found he contacted our service department on 11/23/
stating the dishwasher turns on but does not wash dishesA service appointment
was scheduled for 11/28/14; during inspection the technician found parts were
needed for repairWe received the parts on 12/10/and contacted *** ***
to schedule his service call to be complete the repairs on 12/13/On
12/13/14; the technician installed the parts, tested the unit and unit tested
okOur records show *** *** contacted our service department later the same
day stating the dishwasher was having the same issueWe informed *** ***
that we could schedule the technician to re-as the dishwasher on 12/16/
however; he stated he was going to return the unit to the store and stop making
payments on his accountWe have contacted *** *** in attempts to continue
with repairs however; on 12/23/he informed us that he had dropped of his dishwasher
to Conn’s and no longer needed service therefore, the service order was
cancelledOn 12/24/14, we confirmed with the store manager located on *** *** *** in ***, ** that *** *** dropped his dishwasher off at
the store without an approved return authorization and abandoned the unit
At this time *** *** dishwasher only qualifies for service repairs; *** *** has only had
one service call on his dishwasher since the original purchase date of
3/15/2014, and he elected not to purchase additional coverage with Conn’s*** *** dishwasher does not meet the qualifications for an exchange under the
terms and condition of the manufacturer’s warranty; therefore we will need to
continue with repair*** *** will need to pick up his dishwasher from the
store within days or the unit will be disposed and *** *** will still be
responsible for the remaining balance on his account
We have included
supporting documents with our response
If we may be of
further assistance, *** *** may contact us at ***
Sincerely,
Kathryn J***