Conn's Home Plus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
It might be deemed inappropriate for me to mention the Lord's name right now, but being that I am a believer in Jesus Christ, HE is my witnessI am telling the truthI was told that my payoff amount is $and some changeI know this is business MrsS***, but in business one must be fair and honestOne must always do the right thing in truth even at the risk of admonishment from one's superiorsI want Conn's, to honor the original payoff amountI will deeply appreciate your efforts in a due meeting concerning my grievance about this matterI would not be wasting my time or yours if my position was not legitimateI hope that you are not limited in your authority to assist meI would like to continue a positive relationship with Conn's and perhaps patronize your stores in the futureI do not wish to share a negative experience with those close to me and possible new acquaintancesPlease help me and your team come up with a solution that is satisfactory for all involvedThank you MrsS*** for taking the time to hear me out

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
I went into their store on 7/or 7/wanting my wife to open an account to help her build her creditThey proceeded to start the process, then they were requiring a down payment so I told them never mind as I never was required to do soThis pushy salesmen kept saying whats your account number or SS# I'd asked him why several times with no answer, then he says they can just add it to my account which is not the case at allI told him several times not to run my credit as I'm trying to purchase a home and I CAN NOT have anything hard inquires on my creditI come into work on Monday I looked at my phone and *** *** informed me that they hit my credit with an Hard Inquire after being told several times not to run my creditI also called the Corp office regarding this matter and I explained my situation to one of the rudest customer service individuals I've ever encountered, I kept telling her my story and she kept repeating the same thing over and over and over, finally I got sick of hearing the same thing over and over so I asked for a supervisorShe put me on hold for well over minutes, I couldn't wait any longer as I was at work so I hung up on themThis is not the first time I've had an issue with this company, I thought things would have gotten batter over the years and bring them some new business, but I guess I was wrong.TranslateDesired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:I want that inquire removed immediately as this was never supposed to occur as I trying to purchase a home.! I'm beyond upset at the point

Thank
you for the opportunity to respond to ***’s additional commentsWe
sincerely apologize for the delay. ***
*** has been contacted and delivery was completed on ***
Kind
regards,
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
As I stated before this will be an "unresolved issue" between me and Conn'sI do not want to have any dealings with a company whose policies for a refinance does not make sense and is not reasonable to a consumerI will be closing the account out early in *** so I will no longer have to do business with this company again

Thank you for the opportunity to respond to *** *** complaintOur records show on 3/28/15,
*** *** purchased a *** washer and dryer as well as the *** ***
*** *** *** dinning set which consist of five pieces (table and four chairs)
all with a 1-year limited manufacturer’s warranty*** *** delivery was
scheduled on 3/30/15; *** *** signed his delivery ticket acknowledging all
products were received in good order except for the stack kit which was not
compatible with the washer and dryer he purchasedThe correct stack kit was
delivered on 4/3/and Conn’s delivery team was able to successfully connected
the washer and dryer
We
reviewed *** *** complaint and found he did contact our Customer Service
Department the same day of delivery (3/30/15) regarding the incorrect stack kit
that was received however; there was no mentioned of any issue *** *** was
experiencing with his dining tableWe contacted the store manager located in
***, ** and were advised that *** *** did inform him of an issue he was
experiencing with his table when he returned to the store to re-sign his
contractThe store manager submitted *** *** information for review for a
possible exchange however; the exchange request was denied due to the issue was
not reported within the 24-hour time frame and would require a serviceman to
inspect the unit for defectsWe were also informed that *** *** contacted
the store location 2-week after delivery requesting to return all products and
was advised that he could return the washer and dryer within 30-day with the
required 15% restocking fee however; Conn’s has a No Return/Exchange policy on
all furniture
Although
we are unable to honor *** *** request to return all merchandise without
the required 15% restocking fee; Conn’s is willing to extend the option to
return/exchange his washer and dryer for an additional 14-days from the date of
this response (4/15/15); No Return/Exchange on furnitureIf *** *** is
need of service he may contact our service department at *** to
schedule an appointment to have a serviceman assess his tableOur records show
as of 4/14/15, *** *** account has been credited the delivery fee of
$139.99; no additional credit is owed at this time
If we may be of further assistance, *** ***
may contact Customer Service at ***
Kind
regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The plan we purchased was a year accident protection plan which should cover accidents which have occurred The sales representitve that sold us the plan said that the coverage would cover all rips, tears, wear, damage, accidental or not Now that we are trying to make a claim this company is doing anything that can be done to not repair the furniture At this time I really just want out of the contract and want no future dealings with this company.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
It's obvious, yet not surprising, to see that this company is willing to lie to cover their scam and lack of customer serviceAll I know is that two individuals were in my home verbally stating that the couch was visibly and physically defective and unrepairableNot to mention the delivery person pointing out the defect upon delivery !! Store Manager *** stated to me more than once that when the report comes back unrepairable he will have someone pick up the furniture for a refundI even had the delivery department call to schedule this pickup and then was asked if he could call me back but never didWhen I was first willing to exchange for a completely different set due to the fact that the delivery guy and the sales person disclosed that there have been issues with this particular set I went down to the store and selected the exchangeI was then told that the new set was on backorder by ***This was when I was informed by customer service that they wanted to charge me a $exchange feeI explained that I should not be paying this fee when the furniture arrived defectiveI was referred back to the store manger and received the daily runaround as detailed in my previous reportI have made phone calls in attempt to resolve this matter with the most horrendous resultsAs a matter of fact the first time I have ever received any type of professional communication was after I filed my report with the Revdex.com which is very telling! I have zero confidence in Conns as a company not to mention the quality of what they sellI just want them to pick up their defective furniture set which is sitting here with tags still on it and give me the refund I was promised numerous times
Regards,
*** ***

Thank you for the opportunity to respond to Mrs*** complaint. We researched Mrs*** complaint and found her issue has been and addressed and resolved. Our records show at the time of delivery Mrs*** refrigerator installation was not completed and invoice was completed
in error. As of 3/30/15, this error has been corrected and Mrs*** refund check for the installation charge in the amount of $has been mailed. We ask that Mrs*** allow 7-business days to receive her refund. We sincerely apologize to Mrs*** for the experience and any inconvenience that has been caused regarding this matter.If we may be of further assistance, Mrs*** may contact customer service at1-877-358-1252.Kind regards,Kathryn J***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
When I initially took the TV to get repaired it took them about three months for it to get "fixed" if the TV which I received with the crack panel was not covered under the insurance why was I not informed immediately thenInstead they kept my tv without contacting me until so much time has elapsed just for them to tell me " your TV is ready for pick up"Never was I told it was never fixed in the first place! It is horrible for me to receive a TV for the amount I have spent at Conns which was given with the crack panel and for the company to refuse to resolve this issueI'm shocked at the type of service I am being given after being a loyal customer!
Regards,
*** ***

Thank you again for the opportunity to address Mrs***'s concerns regarding her account. We have provided the information requested to prove her insurance was refunded to her account. Mrs. *** has also stated concerns about a table that was in the add, but not in stock. Mrs*** chose another table to purchase and signed the retail installment contract for the table she purchased. Thank you, Cheryle S***

Thank you again for the opportunity to respond to *** *** concerns regarding her account.
*** *** will need to fax in a copy of her renters insurance
policy in order or that to be canceled.
*** *** will also need to submit in writing that she would like the
credit life, credit disability and involuntary unemployment insurance
canceled.
The 12-month cash option on the account will have to be manually
calculated. Please have *** *** call
for the manually calculated payoff before the cash-option ends on October 7,
*** *** may fax her insurance information and cancelation
requests to our insurance department at ***. Please notate the account number on the fax
to expedite the process

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I received my replacement washer on Tuesday or Wednesday of last week (5/or 5/6) It is currently working properly with no issuesI am finally satisfied and glad this is over.Thank you

We are unable to honor ***’s request to return her
refrigerator without paying the 15% restocking fee *** will need to visit her nearest
Conn’s to pay the restocking fee and schedule delivery to pick up the
refrigerator.
If we may be of further assistance, *** may contact us directly
at ***
*** ***

Thank you for the opportunity to respond to *** ***
complaint. Our records show on */**/*4, *** *** purchased
a
*** *** door refrigerator with a 4*-month Repair Service
Agreement. *** *** was scheduled to have her refrigerator delivered
and installed on */*2/*4; we show *** *** signed acknowledging her
refrigerator was received in good order.
We received *** *** complaint and found she contacted our
service department on four separate occasions regarding her refrigerator***
***’s last service call was placed on **/23/*4; *** *** stated the
refrigerator freezer door would not open, ice maker was not working, only one
section of the refrigerator was cooling, and the shelves were broken.
After reviewing *** *** service history we found there was a delay
servicing *** *** refrigerator, therefore Conn’s agreed to exchange her
refrigerator. On **/*7/*4, *** *** exchange was approved; ***
*** was given a total credit up to the original amount she paid of $*,
to re-select a new refrigerator. We confirmed *** *** went to her
local Conn’s location to initiate her exchange and was informed the warranty
would not transfer over to the replacement model
After further research we found *** *** was misinformed that
her refrigerator was not exchange under the terms of the Repair Service
Agreement coverage. Therefore, the Repair Service Agreement coverage will
continue on the new refrigerator once she has re-selected
In regard to *** *** food loss claim we show *** ***
submitted a food loss claim on */*9/*4; the claim was approved
and a $*5*.** check was mailed on */*5/*4. The Repair
Service Agreement covers food loss up to $*5*.** per verified occurrence.
We show *** *** contacted us on **/23/*4; stating her
refrigerator was mot cooling again. Although we do not show another
claims form was received; Conn’s has agreed to expedite the claim and send ***
*** another $*5*.** check. We ask *** *** allow 7-** business days
to receive check. We sincerely apologize to *** *** for the
experience and any inconvenience that has been caused.
If we may be of further assistance, *** *** may contact *** *** Department at ***
Kind regards,
*** ***

Revdex.com:
This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/13/12:21:PM and assigned ID ***
Regards,

Thank you
for the opportunity to respond to *** ***’s complaintOur records show on ***,
*** *** purchased a *** washer and dryer with a 1-year limited
manufacturer’s warrantyOn ***, *** *** contacted us stating the dryer is
making a loud noise and will not turn onA service appointment was scheduled
for ***; upon inspection the technician found the fan and assembly duct needed
to be replaced and ordered the partsOnce the parts became available *** ***
was scheduled for ***; upon installation the technician found the strap had
broke since the last service call and determined more parts were needed to
complete the repairsOur records show some of the parts needed for repair were
not immediately available therefore on ***; we submitted an exchange
request to the manufacture for a possible exchangeAlthough we are still
waiting on a response from the manufacture, Conn’s has agreed to expedite the
process an issue an exchange on the dryer as a goodwill gesture; no further
credit are due*** *** may contact his nearest Conn’s location to initiate
the exchangeWe sincerely apologize for any inconvenience Mrand *** ***
experienced during this process.
If
we may be of further assistance, *** *** may contact us at ***
Kind
regards,
*** ***

Thank you for the opportunity to respond to Mr*** complaint. We researched Mr*** complaint and found his issue has been addressed and resolved. Mr*** complaint was escalated to upper management; on8/20/15 an exchange to replace his washer was approved. He was
issued a credit up to the original amount paid which was $to reselect a new washer. On 8/21/15, Mr*** initiated his exchange he selected a *** high-efficiency washer model (***) with a new 48-month Repair Service Agreement. Mr*** new washer was delivered and received in good order on 8/22/15. Again, we sincerely apologize to Mr*** for any inconvenience he experienced during this process. If we may be of further assistance, Mr*** may contact our Customer Service department at ***.Kind regards,Jana ***Customer Relations
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Thank you for the opportunity to respond to *** *** concerns regarding credit marks received on his accounts.
According to our records *** *** refinanced his accounts
in *** 2014.
There was a delay in the process due to paperwork not
being
returned.
At that time we agreed to remove the credit marks
received due to the delay in the refinancing process
We have removed all but one day credit mark assessed
on the accounts.
The one day mark was earned and we are obligated
to report factual information to the credit bureaus
Please allow 30-days for the credit bureaus to update
their information
We value *** *** as a customer and sincerely apologize for any
inconvenience he has experienced due to this matterThank you,*** ***

Thank you for the opportunity to respond to *** *** complaintWe attempted to contact *** *** on 4/15/and 4/16/
to address his concerns however; we were
successful in our attempts
To better assist *** *** we ask that he
contact us directly at ***
Kind
regards,
*** ***
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