Conn's Home Plus

Thank you for
the opportunity to respond to *** *** concerns regarding account
#***. *** *** stated she does
not agree with her outstanding balance
According to
our records, *** *** signed a 30-month retail installment contract on
*** 6,
2014. She received an
invoice credit for the TV stand in the amount of $on *** 24,
*** *** also faxed over proof of
insurance and received credit of $for canceling the property insurance
on *** 7, 2014.
Conn’s does
not use simple interest calculations to calculate interest. Conn’s uses the rule of when calculating
interest
The current
payoff on the account as of *** 21, is $494.47. If *** *** would like to pay the balance
in full, we ask that she call the day she plans to submit the payment for an
up-to-date payoff quote.
We value *** *** as a customer and appreciate her bringing this matter to our
attention. Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint This is in regards to my case # ***Conns again has screwed up my service scheduled for today *** ** ***, Once again I was left waiting for someone to call and come fix my messed up furniture!!!! The lady at the service department that called me last week told me they would have someone come out and fix my furniture on *** ** *** and that the technicians would call me to set a timeWe have waited all day for this tech to come to my house its 3:pm my time and NO ONE has called so I called Conns service department and spoke to ***He said he sees that on his side and he would call to see what the holdup is, he came back on the phone and said he spoke to *** at the Headquarters and that they messed up the service is not until *** *** ***That they don’t know why they keep messing up with my service dates…Really AGAIN waiting at home for no one to show up!!! Please just have Conns come by and pick up their furniture I am done with this incompetent furniture store… I have been sitting at home waiting for the service tech to come by because I was told Monday *** 9th and this the wrong date AGAIN… Waste of day just waiting for nothing…Please I am done being nice I want nothing to do with this store and their piece of crap furniture they sell…
Regards,

Thank you for the opportunity to respond to Mrs*** complaint. We researched Mrs*** complaint and found her issue has been and addressed and resolved. Our records show at the time of delivery Mrs*** refrigerator installation was not completed and invoice was completed
in error. As of 3/30/15, this error has been corrected and Mrs*** refund check for the installation charge in the amount of $has been mailed. We ask that Mrs*** allow 7-business days to receive her refund. We sincerely apologize to Mrs*** for the experience and any inconvenience that has been caused regarding this matter.If we may be of further assistance, Mrs*** may contact customer service at1-877-358-1252.Kind regards,Kathryn J***

Thank you for the opportunity to respond to ***’s complaintOur records show on ***, ***
*** purchased the *** *** *** dining set which consist
of five pieces ( dining table and four
chairs) with a 1-year limited manufacturer’s warranty
On
***, we attempted to contact *** to discuss her
concerns however; we were unsuccessful in our attemptsAfter further review
and research of ***’s complaint, Conn’s has agreed to exchange her
dining setWe sincerely apologize for any inconvenience ***
experienced as a result of delay
If we may be of further assistance, *** may contact us at
***
*** ***

Thank you for
the opportunity to respond to ***’s concerns regarding account
#***. *** stated he was
charged double for his products and for the Repair Service Agreement. He also stated we picked up the product and
he was not credited in
return
According to
our records, *** signed a 32-month retail installment contract on
*** *** ***. This contract included
a *** Sofa, a *** Loveseat, the repair service agreement on both
items, a *** cocktail table, two *** end tables, a 32” tv that he
received for free due to a promotion, and delivery
***
received an invoice credit in the amount of $*** for the cocktail table and
the end tables on *** ** ***. He
received another invoice credit in the amount of $for the pro-rated amount
of the repair service agreements on *** *** ***, as well as a delivery
credit in the amount of $on *** *** ***.
After further
review, we credited ***’s account an additional $for repair
service agreement as a one-time offer and a goodwill gesture.
We are
obligated to provide accurate information to the credit bureaus and are unable
to remove any credit marks earned by ***. We have provided a copy of his signed retail
installment contract as well as his payment history for his records.
We value **
*** as a customer and appreciate him bringing his concerns to our
attention. Thank you,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me For the record there is the one accusation that I still disagree with in Conn's response to Revdex.com is that there was "liquid damage"I've been working with computers since early 1980's (data input & technical), so I know better than to have any liquid near anything electronic, especially computers
I want to thank you for your assistance in this matter
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
I went into their store on 7/or 7/wanting my wife to open an account to help her build her creditThey proceeded to start the process, then they were requiring a down payment so I told them never mind as I never was required to do soThis pushy salesmen kept saying whats your account number or SS# I'd asked him why several times with no answer, then he says they can just add it to my account which is not the case at allI told him several times not to run my credit as I'm trying to purchase a home and I CAN NOT have anything hard inquires on my creditI come into work on Monday I looked at my phone and *** *** informed me that they hit my credit with an Hard Inquire after being told several times not to run my creditI also called the Corp office regarding this matter and I explained my situation to one of the rudest customer service individuals I've ever encountered, I kept telling her my story and she kept repeating the same thing over and over and over, finally I got sick of hearing the same thing over and over so I asked for a supervisorShe put me on hold for well over minutes, I couldn't wait any longer as I was at work so I hung up on themThis is not the first time I've had an issue with this company, I thought things would have gotten batter over the years and bring them some new business, but I guess I was wrong.TranslateDesired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:I want that inquire removed immediately as this was never supposed to occur as I trying to purchase a home.! I'm beyond upset at the point

Thank you for
the opportunity to respond to ***’s concerns regarding account
#***. *** stated she was
offered extensions on her account to bring her account current.
According to
our records and recorded calls, *** was offered
Holiday extensions to
bring her account current on *** ** ***.
*** paid $toward the extensions; however, that was not
enough to bring the account current. We
have reviewed the calls and confirmed that *** was asked to pay $
to bring the account current
As a one-time
offer and a goodwill gesture, we are in the process of honoring the request to
bring the account current with the $payment. Please allow 7-business days for the
process to be completed
We value ***
*** as a customer and sincerely apologize for any inconvenience she has
experienced due to this matterThank you,*** ***

Thank you again for the opportunity to respond to Mrs***'s concerns regarding account #***. We have attached a copy of Mrs***'s payment history for her records. The payment history reflects the reversal of the late fees. We have also reinstated the Cash-option on Mrs***'s account. We ask that Mrs*** please allow 7-business days for the account to reflect the cash-option reinstatement. Thank you, Cheryle S***

Thank you for
the opportunity to respond to Mrs***’s complaintOur records show on ***,
Mrs*** purchased an *** laptop
with a 37-month Repair Service Agreement
Plan
We received
Mrs***’s complaint and found she returned to the store stating the DVD
player on the laptop was not working properlyWe contacted the department
manager located on *** ** *** *** ** *** ** who assisted Mrs
*** upon return and was informed that the DVD was functioning correctly
when tested in the store however; Mrs*** expressed that she was not
satisfied with Windows and wanted to return the laptopAs listed on the
Return and Exchange Policy Mrs*** receive at the time of purchase, there
is a 15% restocking fee on all merchandise unless the merchandise has
completely failed within hours from the date of purchase
At this time we
are unable to honor Mrs***’s request to refund her restocking fee of
$due to no functional failure was found
If we may be of
further assistance, Mrs*** may contact us at ###-###-####
*** ***

Thank
you for the opportunity to respond to Mr***’ complaintOur records show
on 9/19/10, Mr*** purchased a GE French Door refrigerator with a 48-month
Repair
Service Agreement Plan which expired on 9/21/
After
further review and research we show Mr*** last completed service call was
on 10/27/The technician removed freon from the refrigerator because he
found it was over charged and tested the unit and the unit tested ok; no parts
were ordered to complete repairsMr*** did not contact us regarding any
further service issues he was experiencing with his unit until 3/25/Although
Mr*** RSA expired on 9/21/14, Conn’s has agreed as a one-time goodwill
gesture to send a technician to Mr***’ residence to assess his
refrigerator at no costHowever; if the technician finds the repair needs are
unrelated to Mr***’ previous service repairs then we will provide a repair
estimate if he would like Conn’s to continue with serviceIf the technician does
find the repairs are related to Mr***’ previous service calls then we will
agree to issue an exchange as a gesture of goodwill and we will also reimburse
him $in food lossMr*** will be contacted by our Service Department
to schedule an appointment
Also,
we have reviewed each of Mr***’ service calls and did not find were he has
mentioned any damages to his floor therefore; we are unable to honor his
request
If
we may be of further assistance, Mr*** may contact our Customer Service
Department at 1-877-358-
Kind
regards,
*** ***

Thank you for the opportunity to respond to *** ***
complaint. Our records show on */**/*4, *** *** purchased
a
*** *** door refrigerator with a 4*-month Repair Service
Agreement. *** *** was scheduled to have her refrigerator delivered
and installed on */*2/*4; we show *** *** signed acknowledging her
refrigerator was received in good order.
We received *** *** complaint and found she contacted our
service department on four separate occasions regarding her refrigerator***
***’s last service call was placed on **/23/*4; *** *** stated the
refrigerator freezer door would not open, ice maker was not working, only one
section of the refrigerator was cooling, and the shelves were broken.
After reviewing *** *** service history we found there was a delay
servicing *** *** refrigerator, therefore Conn’s agreed to exchange her
refrigerator. On **/*7/*4, *** *** exchange was approved; ***
*** was given a total credit up to the original amount she paid of $*,
to re-select a new refrigerator. We confirmed *** *** went to her
local Conn’s location to initiate her exchange and was informed the warranty
would not transfer over to the replacement model
After further research we found *** *** was misinformed that
her refrigerator was not exchange under the terms of the Repair Service
Agreement coverage. Therefore, the Repair Service Agreement coverage will
continue on the new refrigerator once she has re-selected
In regard to *** *** food loss claim we show *** ***
submitted a food loss claim on */*9/*4; the claim was approved
and a $*5*.** check was mailed on */*5/*4. The Repair
Service Agreement covers food loss up to $*5*.** per verified occurrence.
We show *** *** contacted us on **/23/*4; stating her
refrigerator was mot cooling again. Although we do not show another
claims form was received; Conn’s has agreed to expedite the claim and send ***
*** another $*5*.** check. We ask *** *** allow 7-** business days
to receive check. We sincerely apologize to *** *** for the
experience and any inconvenience that has been caused.
If we may be of further assistance, *** *** may contact *** *** Department at ***
Kind regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Regards,To whom it may concern,
Thank you for your response in regards to my issue
Let's clarify the first thing; I clearly understand I signed a contract for month that included months no interest, and I am sure you have my payment history reflecting the understanding of these terms. Each month was paid on time and in June I made a large payment of $(plus), my actions proves that I was managing my account perfectly fine and paying in advance to reach my goal of the month promotion with no interest.
Unfortunately, CONN's is not acknowledging your mistakes and misguidance towards me, the consumer at all, let me list them for you:
First of all my balance within the contract was never $as you mentioned but $4145.00., therefore if to begin with my principal balance is wrong everything else is wrong
If I stopped paying after June was due to the fact that every time I would call CONN's they would tell me I did not have a balance on my account and even said that my account was close. I was even told over the phone I would receive a letter stating I had a no balance with CONN'sThis guide me to conclude that perhaps after my large payment of $(plus) in June it would have liquidated the account and therefore closed for paying early
After June, I never received any kind of phone call, mail or email anything requesting a payment for me, no notice of any kind was sent to me stating that I still had a balance with CONN's. What I was being told call after call and the fact that no notices where sent to me was reassuring me in a way that indeed I did not own anything on my account
Feb 2015, I get a phone call, not a regular phone call but a COLLECTIONS phone call letting me know that my account was past due, not only that but that I was one month past dueI had way too many questions therefore I headed over to the store to find out what was happening. Here I found another version on the relationship I have with CONN's: I found out that I have two account, one was a *** *** *** and an Installment Loan, I was never made aware of the fact that I had two accounts not only that, but the credit card was already closed, who opened and closed the credit card? I still don't know. I also find out that I am being charged for a Microwave and Freezer that I never bought
Due to CONN's inefficiency and its employees is the reason why things have escalated this far and still are failing to take any ownership of their multiple mistakes. Me as the consumer is the only one being affected by their mistakes, now I have to pay interest on my purchase, my credit is now being affected negatively (after CONN's granted me the highest credit possible at that time of $9,000) I have to put up with constant collection calls and now I have to take time to "fix" this which was not caused by me or any of my actions.
The solution I see to all of CONN's mistakes is for me to be able to pay off my balance I had as of June within the no interest promotion, for the next months which is the amount of time it took CONN's to contact me and confusing me in regards my account. I am willing to pay my balance with no interest and no late fees that CONN'S confusion has caused me
My initial purchase was around $(no freezer and no microwave), I made total payments of $2821, which would leave me with an outstanding balance of $1,
I want to come to an arrangement in good terms with CONN's and keep my line of credit that was granted for me since the beginning
Thank you for your time and understanding
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I file a complaint against Conn's with Revdex.com and they sent me an offer on Revdex.com message boardI accepted the offer and Revdex.com closed my complaintConn's did not do as they told me they would doI have yet to receive my new wedge*** ***, agent for Conn's told me I would get my wedge delivered on *** *** ***Please reopen my complaint against Conn's*** *** (agent for Conn's) offered a credit to my account that I have not receiveShe said she would send me a copy of invoice showing concession and a general ledgeAs of this date, I have not receive the wedge nor the credit. I have waited patiently for my wedge since *** *** ***They have told me lies after lies regarding delivery of my wedge and my total credit of $They offered a settlement and a new wedge in ***I spoke with *** in Conn's Delivery Dept and she stated that they kicked it our because it wasn't in stockI have made several attempts to call the store directly and no one can render helpI am exhausted waiting and hoping Conn's will take care of this matterThe delivery dept (***) said she didnt know if she had a wedge for me and they would contact me todayIt is 10:pm, on *** *** *** *** and Conn's Representative did not call me backRevdex.com please contact Conn's on my behalf because they made an offer thru Revdex.com and did not honor their agreement with me *** *** *** ID ***
Regards,

Thank you again for the opportunity to respond to *** *** concerns regarding her account.
*** *** will need to fax in a copy of her renters insurance
policy in order or that to be canceled.
*** *** will also need to submit in writing that she would like the
credit life, credit disability and involuntary unemployment insurance
canceled.
The 12-month cash option on the account will have to be manually
calculated. Please have *** *** call
for the manually calculated payoff before the cash-option ends on October 7,
*** *** may fax her insurance information and cancelation
requests to our insurance department at ***. Please notate the account number on the fax
to expedite the process

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I received my replacement washer on Tuesday or Wednesday of last week (5/or 5/6) It is currently working properly with no issuesI am finally satisfied and glad this is over.Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me Thank you for your help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Thank you for your fast responsehowever I disagree with the records in your systemthe last time that phone number was called was 04/01/2015- she received a hang up call and called the phone number back because she did not recognize the phone number.I ask again to please Delete that phone number from my account so your company no longer has access to it
Regards,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I have paid off my accountI would like to say that the history of payments attached in the last email was incorrect, and I verified that at the store and against my receipts, but that's besides the pointThe amount due matched what I had calculatedI appreciate that this matter was finally taken care of.Sincerely,*** ***

Thank you again for the opportunity to address Mrs***'s concerns regarding her account. We have provided the information requested to prove her insurance was refunded to her account. Mrs. *** has also stated concerns about a table that was in the add, but not in stock. Mrs*** chose another table to purchase and signed the retail installment contract for the table she purchased. Thank you, Cheryle S***